Decided to give this place a chance after a few years. Sadly, the staff has zero communication skills. I felt ignored!! as if they didn't want to do my manicure. I walked in and asked for wait times and was told a few min. Sat for 40 min and nothing . Staff ignored me and went abt their business. Still dirty and sadly u have poor customer service skills. Consider training your staff. I will report the lack of cleanliness to the health dept. U guys need a visit from the health dept. Clean your instruments and was your hands, please it's a disservice to the public. Best of luck to your business but please do better !! read more

Tom's Nails - Nail Salons Near Me - Downey, California

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I went for the first time on Saturday Helen did an amazing job, she did a soak off and full set quick prices are great... soak off, full set & gel pedicure $100 can't beat that. read more

Ask for Helen if you have ingrow nail problem she's good for that all ladies there are very nice and good

I came here, spur of the moment, for a mani/pedi and they graciously took me in and gave me excellent service. The results are beautiful! I'll definitely be back in two weeks! read more

Tom's Nails - Wonderful job! - Nail Salons Near Me - Downey, California

Great service, clean atmosphere and they do a really good pedicure!! They are always accommodating.

Poor customer service. Messed up my nails multiple times and always make me bleed. Wanted full price both times after messing up. Was a regular customer who tipped graciously and they still tried to overcharge when they made me bleed by being careless. read more

I went today for the first time. I'm really impressed with their services and the quality of my nails. My technician was Kathy. A very polite and professional lady. Kathy took the time to show me my different choices of color and how they would look on me. Also, she wasn't talking to the other ladies around her. She was dedicated 100% to me and my nails. I really appreciate this. I have been in a life quest to find my nails place. We'll, I can honestly say I finally found it. read more

Tom's Nails - Look at the quality of my nails! - Nail Salons Near Me - Downey, California

I called this place to see if they had time to do my nails and they said "yes." I really wish they would have said no because it was a waste of money. The "pedicure" took about 10-15 mins. My feet didn't even completely go into the water. I let them know this was the case and nothing was done to correct the matter. The Pedicure I was charged for was really just them painting my nails because I didn't have any polish on my feet. Not sure why they used this type of pedicure method when they had the actual pedicure chairs. This is by far the worst place I've been. No cuticle cut, foot scrub was terrible and although I was nice about the whole thing, I won't be coming back here again. read more

Tom's Nails - Other foot, my toes barely touch the water. - Nail Salons Near Me - Downey, California

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They are nice and friendly. The salon is clean. I've been going for years for full set and pedicure. My husband, son and daughter also go to get a pedicure. I make my appointments with Stephen if he's not there I ask for Helen. read more

Love this place!! Helen is amazing and so good. They are super friendly and accommodating. read more

Came in thanksgiving day to get a full set acrylic last minute ! Helpful and warm staff .. my experience was food and timely . They made sure I was happy with each thing before they moved on . Was grateful they were open today ! read more

Tom's Nails - Fairy dust acrylics - Nail Salons Near Me - Downey, California

Fast and good service! Going back again! they accept walk ins and appointments which is awesome! I loved that they we're super honest about the wait time too! read more

Tom's Nails - Nail Salons Near Me - Downey, California

Tina is my go to gal at Toms Nails! I only go to toms for pedicure and when I want natural manicure look. Not my go to place for acrylics ‍ Tina is very sweet and she always makes sure you leave satisfied with the way your pedicure looks and feels. If you need a good pedicure ask for Tina! Again not my go to place for acrylics, if you're just looking for a good pedicure and manicure then this is your place! read more

Tom's Nails - Nail Salons Near Me - Downey, California

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Today was my second time coming and I'm so happy I found this place!! The first then I came I didn't wait longer than 5 minutes and today there was no wait. The place is very clean and very friendly. The lady who did my nails was Jenny and she was the best. I really recommend this place! read more

Mimi and Hellen are amazing! Got my nails done for my birthday and Mimis did amazing on them read more

Tom's Nails - color: cinder shoes - Nail Salons Near Me - Downey, California

Jenny is the best for gel manicure and pedicure!!! She's also friendly! 10/10 recommended read more

Omgggg. This is my usual go to spot, but I only go with Tina. She always does a good job. Today, Tina wasn't there aNd my mistake was just being like eh fuck it, it's okay. Nahhhhh duuuuude. My fucken pedicure is like Frankenstein mode. She just hacked away at my nails and destroyed their nice square shape I had. I didn't get her name but omg I was cringe inside my head the whole time she was doing my nails. I wantted it to be done so I can get the hell out of there. What in the world. Who evEn thinks this looks "nice"? Lordttttt. I will only be going to Tina from now on. Never again. read more

Tom's Nails - Bruuuuuuuh. - Nail Salons Near Me - Downey, California

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I love Jenny!!! She is amazing ... not only does she leave my nails beautiful she CLEANS my toes sooo good !!!! .... I have been going to her for over a decade and she never disssapoints!!! Love my nails all the time! read more

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Amazing service! I have been coming here for couple of months, I always ask for Jenny, she takes good care of my nails and does an awesome job! read more

Tom's Nails - Nail Salons Near Me - Downey, California

Today I went back to give them another shot since my first time was horrible and it was horrible all over again. I walked in as soon as they opened. My friend and I walked in to get a full set and pedicure. The man started my nails and they were to thin so I politely said "can I please have another coat of powder because they are to thin?" That's all I said! He got so upset and started being rough with me. Pulling and pushing my arm, making noises with his mouth, making it SUPER obvious that he was mad. He then painted my nails like a 5 year old. He then says "dry your nails over here." Took my phone and keys and LITERALLY threw them by the nail dryer, then another customer politely handed them to me. It was HORRIBLE customer service and he was so rude. I wont EVER go there again. If I could give a 0 I would. read more

Tom's Nails - Acrylic everywhere. I just wanted to leave already because I was over it - Nail Salons Near Me - Downey, California

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When you come to Downey and you are looking for a cheap medi-pedi that would do the job than you should definitely check out this place! Although they lack spa chairs and the whole fancy interior, they have been here at this exact location for over twenty years. Here are a few tips if you decide to give this place a try: 1) Make an appointment! I would recommend you seek out Mimi. She is friendly, pretty, and she does the best job for your buck! (fyi she has Tuesdays and Wednesdays off) 2) Avoid walk-ins on weekends. They are usually packed on weekends so if you are expecting a VERY good mani-pedi than please avoid weekends! 3) Wear slippers! 4) Bring something to do so you don't get bored while waiting. Hope you give this place a try and hopefully you'll get some good service from it! Happy nails service :D read more

I highly recommend getting your acrylics done by mimi because she left mine boujee afff but don't get your pedicures done by the guy he cut me and it honestly hurt like a B i'm surprised I didn't kick him while he was doing it ‍ read more

Tom's Nails - Nail Salons Near Me - Downey, California

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Always a great visit with Helen, she's been servicing me for 8+ years. It's a must to have an appointment with her cuz she's always busy but worth the wait read more

Tom's Nails - Helen has been my nailest for over 8yrs, she always does a fabulous job - Nail Salons Near Me - Downey, California

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Haven't been here in over 12 years or more and I walked in around 5 and was taken within 5 minutes. Steven did my nails I got acrylic coffin gel and I am very happy with them. I will definitely be back. read more

DO NOT GO HERE!!!!! I am not big on writing reviews but I was very disappointed! I went in on Friday for a powered dip manicure (that usually last up to 3 weeks) and the dip/nail polish began falling off by Sunday. I requested a refund because I wanted to get it done again elsewhere and they refused to give me a full refund. I was very patient and went back 3 times because I kept being asked to go back and when I did they only wanted to refund me half of my money!!!!! Definitely not worth it. DON'T waste your time and money here! Wanted to give them ZERO starts but it wasn't possible. read more

I've been coming here for over 20 years and if you need a good manicure/pedicure ask for Mimi or Helen they do detailed cleaning and the best in pedicure they're excellent when it comes to ingrown nails. It's very affordable and clean. read more

I like the way my manicure and gel paint come out. Had a full set out on, they were too thick for me... Scale of 1-10, rate 7 for that price. Only make sure you pay in cash... Unfortunately their ATM service double charged me. No one had an answer for me. They only suggested to wait for my bank. WTH? Hopefully my 34$ will be deposited back into my account soon. I probably won't be back here. read more

Mimi and Helen are the best in the shop. I go to Mimi and my daughter goes to Helen. It's best to call ahead of time and make a appointment, I don't think they are taking walk ins because of Covid regulations still. They accept card and cash. read more

Horrible pedicure experience with Steven. Do not go with him! Not only did he give me what seemed like a 5-minute pedicure, he didn't even apologize for the horrible service. I was sitting in the spa chair. Another customer walks in the shop requesting his service. He hurried up. He didn't buff my nails, put lotion or clean under my nails. I had to remind him to clean under my nails. And, by this time, I'm upset and don't request the other items. When I get charged, I get charged for a full service I didn't receive. I disputed that but it didn't even matter. They charged the full amount. Don't get a pedicure there...you'll be charged full price for half the service. read more

Not pleased with service. More specifically with the man. Its only the next day and i got a couple nails redid for air pockets but not all air pockets were fixed... meaning i had more work to be done but he didnt want to be as helpful as a customer would hope for. I wanted a whole new color and i was willing to pay for it... but they ignored just about all my requests and didnt finish fixing what needed to be fixed. I said i would prefer someone else to do it but they gave me the same guy anyways. I felt a little anxious bc he wasnt very gentle or respectful or kind the way the other women were but im capable of keeping my cool. His attitude continued to the next day, not a good feeling! Im back home and the paint is chipping and bubbles are forming again. I wont ever go back. Sorry for such a harsh review but i felt the gas station lady later that day treated me so much sweeter than the nail salon. Gonna get my nails fixed somewhere else :/ *big sighhhhh* read more

Tom's Nails - Nail Salons Near Me - Downey, California

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Been coming here for 11yrs and every experience has been a good one .from my toes to my finger nails .Hannah is my girl .always goes above and beyond for I want . read more

Tom's Nails - Work done amazingly by HANNAH! - Nail Salons Near Me - Downey, California

The old owner Tom was really good and this place was always packed... My mother and I would always come here but, ever since Tom left this place everything turned upside down negatively! I came here twice since moving back to Downey and the pedi I got twice didn't last long.. Customer service is not bad.. Just they seriously need to get better quality supplies... The price is reasonable and better than other places. Usually empty when I go read more

Would not recommend. Consider going elsewhere for acrylic nails. I came here for a full set of short squared nails and walked out with bulky, rough around the edges inconsistent shaped short nails. Paid 20 dollars. Had to do some refilling at home to shape them more narrow. read more

Tom's Nails - 11/1/2019 Paid 20 dollars for short full set acrylic nails. Would not recommend. (Thin, inconsistent shaped, wide nails) - Nail Salons Near Me - Downey, California

The prices here are pretty reasonable $25 for french-tip mani pedi. Helen and Cathy are the best ones here, the others are just OK, and stay AWAY from the older lady. read more

Tom's Nails - Nail Salons Near Me - Downey, California

This place is a joke! I came here because my usual place had closed early. It was my first time and I was not impressed. The woman who did my manicure was rushing and did a terrible job. First she took off my existing gel polish with the electrical file tool and a metal tip! It's called SOAK OFF gel not file it off til her nails hurt gel! My nails are pretty healthy and thick now they feel tender. Then she layered the color so thick! It looked horrible! Another person had to repaint 3 of my nails because of how poorly it was first done. The spa pedicure was ok. My only issue was she started to cut my toe nails and file when I was still getting my hands done and my feet were completely dried! Had I not asked her to stop she would've cut my cuticles completely dry! By far a terrible experience and I regret just not going back to my usual place! I definitely won't be returning! read more

Horrible service from Steve, I'm a regular and each time he is rushing and not doing a consistent job I have to constantly check my nails and ask him to fix the shape. He gets mad each time and acts so rude. He yelled at me and that was the end of me ever going to him again. Very unprofessional!! Never again. He always rushes and does half ass job. He doesn't deserve my business Helen is great and so is Tina both friendly and professional. He is not and I will not give him my money ever again. read more

Tom's Nails - Inconsistent shape, too thick - Nail Salons Near Me - Downey, California

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This place is horrible! I should have known since they need to buzz you in to get inside, once in there the place is a dump. I was desperate and figured they can't screw up a simple gel polish (not manicure, based on the grimy/dirty place I wouldn't let them use their tools on me). Well I was wrong, they can definitively mess that up. The lady who did my gel polish change was sloppy, she wouldn't even let the gel dry before applying the additional coats, she then proceeded to walk away from me and I thought she would be back to finish, she didn't a gentleman came to wipe off the gel but I told him it wasn't dry yet he didn't care he started wiping off my nails with alcohol and of course the gel color was rubbing off. I was pissed, I told him the color was coming off and he was upset that he had to go over them again. Well he didn't let them completely dry either and needless to say I was so over it at this point that I left and went elsewhere to fix up the fucked up job. I ended up paying twice because this nail salon has shitty people working in there that don't care about making there customers happy. Stay away from this place, I wouldn't be surprised if people have gotten fungus infections after coming here. NEVER AGAIN!!!!!! read more

This place has been here for years, same owner. They don't have spa chairs, but if you need a regular pedicure Helen is the one to go to, she is awesome at removing ingrown toe nails. I've gone to other nail salons because i wanted a spa pedicure, but other then rubbing salt on my legs, they just wash my feet...I can wash my feet at home thank you very much! Just make sure you call for an appointment, Helen is always busy! read more

I am giving Tom's Nails 4 stars because I'm so picky. Mimi did my nails (she gets 5 stars!), I always go natural, or gel, but I've been working so hard that my hands were looking.. RATCHET! Mimi did my nails and they were so beautiful.. I noticed a few things I'd want to change for next time, but I was satisfied. Get home, my husband says: "why did you get fake nails?" So a week later I go back with a picture of how I want my nails. Believe me when I say that they look so natural and beautiful!!!!!!! Mimi exceeded my expectations! When I got home, hubby said "Bae, I love your nails!" It's so hard to find ANYONE that does things exactly the way you want them, but if you go to Tom's Nails, ask for Mimi.. she is sweet, smart, and has the capabilities and artistry to do whatever you need. read more

In search of a good nail shop!!! I can't find one- Toms nails was ok but I wish they would clean out the cuticle a bit more. I thought the shop was decent looking and fairly clean.they have a smart setup for the UV lights which is comfortable while getting a gel manicure. They put the lights in the table. I do think the polish was quick and easy And The service was a 2 out of 5. Not very friendly or talkative. However they did greet me right away. I was surprised at their steel gate as you need to be buzzed in to enter , other than that it was not a 5 star nail shop. I am only reviewing based on the gel manicure, and on a first impression of the shop. Overall I don't believe I would come here again, their was no designs or sparkly stones offered and I love that stuff. COST ^**18$ for gel nail manicure read more

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