I originally left a review for this place years ago because I was a loyal customer and had been coming here since 2019. Unfortunately, over the years, my experiences with the staff have gotten progressively worse. I eventually stopped coming due to health issues, but also because of the way I witnessed them treat not only me, but my mom, my sister, and other customers. I understood that appointments were necessary, and when I did make appointments, I was sometimes treated fairly. However, I repeatedly witnessed the way other customers were spoken to and treated, which ultimately made me decide to take my business elsewhere. Yesterday, I decided to give them one last chance, and unfortunately, my experience confirmed why I had stopped coming. I walked in without an appointment, and the salon was essentially empty. I understood there was one customer being serviced, so I expected there might be a wait. I asked Vivian if I could get a Gel-X set and a pedicure. After talking amongst themselves, I was told there would be about an hour wait. I said that was completely fine and that I would come back. I noticed they closed at 7 PM, and they told me to come back around 6:30 PM. Because I have personally experienced being rushed when getting services close to closing time, I politely asked, "Are you sure that's a good time? I don't want you to feel rushed, and I don't want to feel rushed either." Instead of simply reassuring me or suggesting another time, Nancy responded, "Well, don't come then." That comment was completely unnecessary and, honestly, was the final straw for me. I simply walked out. A few minutes later, I called Vivian, who I believe is the owner, to explain how rude and disrespectful. I told her that the comment was unnecessary and she stayed quiet. What makes this especially disappointing is that this place used to be so nice and welcoming. I remember when the staff genuinely seemed to care about their customers. Unfortunately, based on my past experiences, what I have witnessed with other customers, and the recent experience, it feels like customer service is no longer a priority. These were supposed to be my birthday nails, which made the experience even more disappointing. I used to come here for my birthday every year, so it honestly meant something to me to continue that tradition. But after yesterday, I know I won't be returning. I ended up going to a new place in Pico Rivera called Glossie Nail Spa. I explained what I wanted, they welcomed me as a walk-in, offered me a margarita, and walked me through the entire process. Everyone was kind, welcoming, and genuinely made me feel like a valued customer. I will definitely be taking my business there moving forward. I don't normally leave negative reviews, especially for a business I supported for so many years, but loyalty should go both ways. After being a customer since 2019, I expected to be treated with basic courtesy and respect. Unfortunately, that was not my experience this time. read more

Visited this nail salon a few weeks ago as I took a male family member to get a pedicure and was satisfied with his results! They cleaned up his nails very well and they were able to take us in on a weekday as a walk in. Price was reasonable and salon was clean. Salon is located in the same location as the vintage McDonalds in Downey near the sizzler side. read more

I've been coming to Elite Nail & Spa in Downey for over 5 years. It used to be one of my favorite places to go, even though the customer service was sometimes hit or miss. Lately though, the quality has really gone downhill. The products they're using now feel cheap, and my nails don't last nearly as long as they used to. What really pushed me to leave this review was my experience today with Vivian. I walked in since they accept walk-ins, and she immediately told me they were completely booked for the next hour. I asked if I could schedule something for later, and she said no because they were booked. When I tried clarifying what she meant, she got extremely rude and argumentative. We literally went back and forth over something so simple. This isn't the first bad interaction with her either. She's consistently rude, talks badly about customers, and creates an uncomfortable environment whenever the manager isn't there. I eventually matched her energy because of how disrespectful she was being, and suddenly her attitude changed. I've supported this salon for years, but customer service matters. Being told to "make an appointment next time" and then immediately being told they "don't do appointments" made absolutely no sense. I'm disappointed because this place used to be worth coming to. read more

Elite Nails & Spa - Nails salon - Nail Salons Near Me - Downey, California

So disappointed! Twice I've been here and they have applied a total different color than I asked. Then they get mad when you tell them. Get the colors straight and accurate so your customers can be satisfied. Poor customer service. Taking my money somewhere else! It's not a cheap service either. read more

Elite Nails & Spa - Nail color - Nail Salons Near Me - Downey, California

Not so great experience the person doing my nails couldn't even paint the nails correctly. I had to ask her to fix them on multiple occasions. They ended up looking OKAY. The lady that did my pedicure cut me pretty bad. My toe hurts so bad I can't even walk right I'm still recovering a week after it's ridiculous. After asking the First Lady to correct her mistakes she seemed pretty upset and I felt uncomfortable the rest of the time I was there. Never going back here. Terrible read more

Rude customer service. Coming in before closing for color change and instead of person just saying it's too late, she was rude as hell "we close as 7pm". It's not that deep, just say we don't take last minute customers. I won't be returning read more

My mom Is leaving to South America One Day after today and this Is beyond the worst Job Ever . We paid for a pedicure and they didn't even cut the nails to be even or apply the color in correcto y and made her bug toe worse then before. Did you guys have schooling or not. read more

Elite Nails & Spa - Help please - Nail Salons Near Me - Downey, California

Local nail salon with friendly ladies. Lannie does a great job with pedicures. Very thorough and takes her time to do it precisely! I do gel French tip toenails and it stays on for 3-4 weeks. Highly recommended. read more

Extremely rude staff. I had an appointment for 4:30 that was made IN PERSON, yet when I showed up, the same tech I made the appointment with was beyond disrespectful and claimed I never made my appointment. I understand mistakes happen but the service I was provided throughout was very upsetting, especially because I have been a loyal customer for 3+ years. I would not be making this review if it weren't for the rude behavior. Do not go here, plenty of better places with better service in downey. read more

Lisa did my nails today and they look great! We did hard gel over my natural nails to make them stronger, I'm a very picky person and I was very impressed read more

Elite Nails & Spa - Hard gel over natural nails - Nail Salons Near Me - Downey, California

I've been coming here for years now and Im the type that doesn't complain unless I have a reason to, but today I had an appointment to do gel pedicure and dip powder manicure. So I come in 10 mins before my 12 noon appointment I'm waiting in the chairs sitting down and more girls come in with an appointment and another without an appointment, she's asking me if I have an appointment I said yes I do. Then they finally take me to the station were they do only nails and before I sit I tell the nail tech that I'm also there for a pedicure and she said ok, proceeds to do my nail gel manicure but I'm thinking okay once I'm here I know they will not do my pedicure bcus at the same time they are taking all these other clients that don't have an appointment in and doing both mani & pedis while I had an appointment to do both. Then I said well I need my pedicure are you still going to do it, she said yes, a freaking hour passes just in my dip powder manicure and at this point I'm finally fed up. So I say i am not waiting another hour just for my pedicure if I already had an appointment. that's not fair your taking everyone else in and having two nails techs working on them and only 1 nail tech working on me. Then they try to gaslight me by saying, "oh when you call and make the appointment you have to say you want both service together" like WTF! They have never ever stated that the times I've made an appointment. I never got my pedicure and everyone that didn't have an appointment was done before me. It's ridiculous!! The quality and service has gone down drastically. I'm never coming here again. And no I didn't tip the nail tech for taking over and hour just to do dip powder manicure. I'm going back to my old nail place where they just revamped their salon it's called " Downey Nails & Lashes" it's chic and very spacious. read more

Very unwelcoming experience here. I went in for a regular nail polish manicure with french tip design. Price was fare but the quality of the service was very unpleasant and done with no care or attention and I even paid and tipped before the service. As you can see she did one coat of regular polish and did not care to clean up the French lines after application. Lines were uneven and so sloppy, polish is uneven and clumpy as well . This manicure was $30 mind you, other places charge $40 for gel x polished cleaned nail sets. Don't come here if your have a important event to go to because you will regret paying for the service and leave sad and disappointed. I'm not one to ever speak badly on others services but this was not okay to walk out with. read more

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I just returned home from the most amazing manicure by Vivian! She is a perfectionist -the go to for mani-pedi. Excellent parking/easy in-easy out! Pedicure massage chairs are divine. Priced perfectly. I love ALL of these ladies. Don't worry guys-they do excellent mania and or pedis for you too! read more

Customer service needs improvement. when they did a pedicure I had to tell her to change her gloves because she helped another customer in the middle of working on me and tried to use them on me next. that's crazy. also they try to do the bare minimum on scrubbing your feet and want you out there quick. read more

This is one of my favorite nail salons to visit, the place is clean and prices are reasonable. I love that appointments are always available. Leslie is amazing at her job, she takes her time, listens to your request and is so sweet! I highly recommend her as a nail technician, she is the best! read more

im a pedicures and im 66 yrs old, this elite nail salon won??thee worst pedicure of my life. the gal who did me (with no other customers) acted like she was in a race to finish! do not go here ever read more

I'm very disappointed with my nails... I got a French tip last week and within days the white tip started to come off even though they are gel nails! I also asked for daisies on two nails and the lady could not make them look pretty, at the end I asked her to just keep them off. I have been coming here for 3 years but the service has decreased, forget about disagreeing with them... I was told that it was my fault that my gel nails on two of my fingers broke. I also always check on the pricing and what I'm asking for, but they always tag on extra money at the end. Sadly, I'm done with this place, it's not working out anymore and I won't support anyone watching Fox News! read more

I've been coming here for two years and it's very easy to make an appointment the day of! I usually call late in the morning to make an appointment for the afternoon and they're always able to accommodate me. Prices are affordable and reasonable for the area. read more

First time today and first time trying Gel X ! They were available for my appointment and all greeted me with a smile. I love how feminine my nails look, the shape, and Nancy dealt with every pesky request I made. (sorry Nancy!) Ivy did my gel pedicure, the hot stones and massage was AMAZING. No pain when cleaning cuticles either. Highly recommend! Will be back read more

Elite Nails & Spa - Nail Salons Near Me - Downey, California

Shitty service and manicure here. Lady was throwing my hand around while doing my manicure and rushing the whole thing when there was no other customers to help. The manicure didn't even look good, the whole nail isn't even painted. Not sure why but I left her a $5 and didn't even have courtesy to say thank you or nothing. She did not deserve a tip at all. Rude ass lady read more

I've been coming here for about a year. Nail salon is very clean and nail techs are always polite. Today Nancy did my nails. She was very fast and did a great job. It's best you make an appointment, they hardly take walk ins. read more

Elite Nails & Spa - Valentine nails - Nail Salons Near Me - Downey, California

I love this nail salon , great work with competitive prices . I definitely would recommend and plan on returning for my bridal nails . read more

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I went in yesterday for the third time and I will not go back. The first and second time I was charged $30 for short set with gel. Yesterday, they decided to charge me $40 and gave me attitude when I confronted them. They told me because they were short. I explained the last times they were short, she told me they weren't. Pictures below to show they were always short. My two daughters 10 and under wanted to paint nails they charged $14 each for polish. They asked my daughters if they wanted gel and my kids being kids said yes and the ladies started laughing. I said, " no they are getting regular polish," and they got upset and tried to talk me out of it. They completely took advantage as I was in a rush because I had to pick up my son. They told me they tell you the price before which is a lie except for pedicure. I can not stand dishonest people and will not go back. She called me back and literally talked the whole time did not let me talk and was blaming me for everything. I could t get a word in. Worst customer service and the way they disrespected me on a call. read more

Elite Nails & Spa - Nail Salons Near Me - Downey, California

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I've had bad manicures from here but there are great techs too! Nancy has always done a great job and the manicures always last read more

Elite Nails & Spa - Nails Gel - Nail Salons Near Me - Downey, California

I will start with the fact that the quality of service you receive will 100% be dependent on WHO is doing your nails. My first two visits were amazing (pedicures) but this third visit was the complete opposite. I asked for a deluxe pedicure and regular manicure... both came out uneven, bubbly, and they used an old top coat which needs to be replaced (see photos). The technician who did my toes was painting my toenails with sideways strokes instead of straight up and down and completely missed half on my toenail on many toes. I tried to politely ask for the technician to fix some of the mistakes and to help me with the ingrown toenails, yet I walked out with bad polish and ingrown toenails that i'll have to fix at home. I don't think i'll be coming back or recommending to anyone. IF you do decide to come, make sure to schedule an appointment here with someone who has good reviews and photos. read more

Elite Nails & Spa - uneven polish, bubbles, lint, and top coat used needs to be replaced. it's clearly very old. - Nail Salons Near Me - Downey, California

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Nail tech cut my cuticles when she was filing my nails down. She then made a huge mess with the dip powder and to take off all the excess she started cutting away so much off of my skin on my finger tips of all the dip powder and gel that hardened there. So painful and disappointed with this! Never had a problem with regular gel manicure or acrylic here. Asked for a discount since I'm gonna have to get this fixed ASAP and they only discounted 5$ SMH. This was such an awful job :(( I wasn't even gonna get dip powder but they recommended so my nails wouldn't break easily. Wish I just got the regular gel mani. read more

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Was looking for a new place, decided to look on Yelp. Found this place, close to home and decided ti give it a shot. Loved the place. Very clean and updated. I was able to make a same day appointment. When I arrived, they helped me right away. Mani/pedi gel was great, and reasonable prices! read more

Elite Nails & Spa - Nail Salons Near Me - Downey, California

I like that my nails look natural. I gave a 4 because I wish they would speak English. I know a lot of these nail salons speak their own language but it is rude. Just common courtesy. read more

PriceQuality. The atmosphere seemed like they wanted me out as fast as possible. Wish they took the time on my manicure but make sure you speak up. read more

Back @ my favorite pedi-spa spending an Amazing afternoon in Leslie's chair She does thee best Pedicure in the Southland come see her & Bless her for her Extra effort read more

Elite Nails & Spa - Simple pedi & fill & the service was 10s - Nail Salons Near Me - Downey, California

Very beautiful and clean nail salon! Tina is the best!!!!! So sweet and gentle!! She actually saved my nails from a half-assed ombré set I got in a nail salon in Lakewood (never again). You can definitely tell that they care about their customer's nail health. They use proper sanitation and protocol. I'm so happy with my gel manicure! I will be coming here from now on! read more

Elite Nails & Spa - Nail Salons Near Me - Downey, California

4 stars overall, I have been to this nail salon twice. The first time I got a basic pedicure nothing special but I did appreciate that they opened earlier then most nail salons because I stopped by before going to work. The second visit I did a gel manicure with a regular nail polish pedicure. I'm adding a picture of what I got done, I did get what I asked for which is great! The minus star was because of the actual manicure work on the side of my nails they are still rough and not trimmed or buffed. Al in all I do like the color chosen and tip design work performed. read more

Elite Nails & Spa - Purple tip gel manicure - Nail Salons Near Me - Downey, California

Very clean here. All tools were sanitized and brand new files for me. I got a classic pedi and classic mani with gel. Salons are working inside right now. 10/2/20. When I entered I was instructed to wash my hands. The pedi bowl was clean and then protected with a liner. I see this salon is being safe and sanitary. I felt comfortable and it was calming inside. All the decor and finishes on the floor and walls look fairly new. I will definitely be back. Thank you Elite Nails!! read more

Elite Nails & Spa - Gel manicure :) - Nail Salons Near Me - Downey, California

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My first time in this nail salon & I loved it. The personnel we're very detailed and took their time to do my nails & pedicure. Spotless & well decorated; following all policies and restrictions for the clientele's safety. I'll definitely be going back! P.S- this review is from 6 months ago (07/2020) from my Google maps. Currently, this is my nail spot to go to. Thank you Vivian & Nancy for your great customer service & nail work! read more

Elite Nails & Spa - Almond Shape Nails - Nail Salons Near Me - Downey, California

I used to like this place but based on my recent experiences it hasn't been good. If you don't agree to additional services they start treating you differently and don't even engage with you. They also add more to the total. Which is kind of weird considering they have the pricing on the wall. read more

This is usually my go to nail place. Nothing super fancy but they get the job done. They are so friendly and I never have to wait longer than 15 minutes.. all the ladies are sweet.. :) read more

I had one of the best manicure experiences here at Elite Nails & Spa. I was in need of a gel manicure sometime this week but due to re-closure of salons for the LA county, I was forced to find a salon who would do my nails last minute. I called and they gladly accepted my walk in request of a gel manicure. Masks are required. The salon was very clean, they immediately ask you to wash your hands when you enter. There are proxy glass dividers between you and the nail technicians. I loved how my nail technician shaped my nails, he did very well. Thank you so much. I loved it so much that it might be my new nail spot They are currently operating as cash only but accepted Venmo as I did not have cash. read more

Elite Nails & Spa - Nail Salons Near Me - Downey, California

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I made an appointment on Friday morning for that same day at noon. I decided to go there based on all the good reviews, and I'm so happy I did. I needed a pedicure and Tina did an amazing job. She was gentle and the friendliest! The salon is clean and they do take all the precautions to be COVID safe. I will definitely be coming back. read more

A walk in with GelX nails. Got my first GelX fill by Nancy and she did such a great job! Their place was so clean and professional. Definitely a great spot. read more

Elite Nails & Spa - Nail Salons Near Me - Downey, California

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Coming back tomorrow! They have such amazing service and the girls did such an amazing job on my toes and hands. I will definitely make this my new go to and the prices are so reasonable. read more

Elite Nails & Spa - What I Got - Nail Salons Near Me - Downey, California

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