I had such a great experience using AAA self storage for 3 years. The front desk employee Josie…read morewas so nice and helpful, it made me feel comfortable right away. The storage facility is in a good area, is clean and I always felt very safe. There are two layers of keypads and many outside cameras. Overall it was a great place and the staff is very helpful.

I requested a midsized storage unit. The quality of the unit is great and the value is even better…read more Lastly, the manager is very personable and professional. The location was great and I would recommend AAA Quality Self Storage to anyone looking for a safe place to store their belongings.

The Dream Team! staff was professional and helpful…read more Very attentive and worked around my schedule.the truck rental was a super bonus! thank you to the best storage unit team!

i've newly started renting from Pouch in tustin but the whole experience has been lovely so far!…read moreWendy, Jacob, and Gilbert have been so helpful and i feel really at ease knowing my belongings are being taken care of by people who genuinely care. I was super shocked to get a free moving truck when i moved my stuff over to my unit! the prices are already incredible so the free truck was very unexpected. overall, very happy with this rental (:

Today, John was very thorough with what was best for my unit. His service was excellent and he was…read moreable to detour us through the process without any difficulty like some storage units out there. The facility is very cleaned and spacious for anywhere from a small unit to XXXLarge. Definitely recommend this place.

Been using these guys for many years now and I'm very grateful for the reasonable rates and their…read moreuse of access next to the five freeway

This facility is clean and easy to get in and out of. What separates this location from other…read morecorporate storage facilities is the staff. I can't say enough good things about the manager, Tyler. He's on the ball and clearly understands the value of customer service.

the worst storage place that has me scared to get a new storage unit .they are constantly going up…read moreevery few months on their fee and try to lock u in went up 3 times in 6 months had to move out last min.

Need a small 5'x10' storage for a few months. It has to be close to our home…read more I called AAA and met with manager Barbara she was very informative Explaining the hours and rules The property is secure with cameras remote gates super clean. I going to sign a monthly contract Storage in OC is expensive but glad AAA is here for us

Competitively priced yet the most secure and pleasant storage facility in the area. Armed security…read moresign in coupled with full size elevators to three large floors. All appears temperature controlled.

Very clean & plesant environment! An amazing, quality and…read morevalue place! Highly recommended!

At what length companies go to sway customers into accepting additional charges, and shorten…read moredeadlines in their own favor is impressive. Received a notice that "audit has shown that my insurance is expired", and been given 30 days to send in proof of insurance or otherwise I'll be charged additional fees. My insurance is still valid. It is not expired. I've sent in proof of insurance a few weeks ago, and was given confirmation it was received. Sending an expiration notice a week ahead of time effectively shortens the deadline once my insurance actually expires (in a week from now). Not taking this nonsense. The bad part: The manager doubles down on the initial message. Maybe the manager should read the initial notice before sending it. Renters be aware.

Their gate and codes assigned to you never works! I have been stuck inside the gate 3 times in the…read morepast couple of months that I have moved in and they have not been able to address it properly. On top of that, their so called site managers are very rude and incompetent. Plus, they raise the rent by 30% every 3-4 months. What a joke. I filed a complaint with BBB to look into this ridiculous situation...

Dishonest Pricing & Rude Staff…read more I booked a 5x10 unit online at Public Storage because the website clearly showed a rate of $78/month. When I arrived, they charged me $168/month instead more than double! On top of that, they added a $29 "admin fee." The staff made the experience even worse. Both Mariah and Dawn were unprofessional, dismissive, and offered no real help or explanation. This company is misleading customers with fake online rates and terrible customer service. Go somewhere else if you want honesty and professionalism. I wish I could give less than 1 star, but since I can't, I'm going with one star.

Rachel set me up in the phone via the San Diego office and David checked me in! Everything was…read moresmooth and they were both so friendly! They had all the information I needed and everything was so smooth! Thank you all so much!

I have used a lot of storage units back in my day as a college student, but this storage unit has…read moreto be the worst possible storage unit place EVER. 1 - ALARMS Why are there alarms in place that go off seemingly at random? I was never told about this, and EVERY SINGLE TIME I went to move an item out or put an item in, this LOUD ASS ALARM would always go off and scare the ever-loving life out of me. I STILL have NO IDEA why the alarm goes off, and it was never communicated that you had an alarm of any kind. Does it go off because of noise? Or because the office is closed? No idea, but it went off every time I went to this place. Please let us know if there's a lunk alarm like a Planet Fitness! I would've loved to know that before signing on. 2 - PRICES WAY TOO OVERPRICED for what you're getting. You're telling me I get to pay $200 a month to get my ears blasted off every time I come by. I asked about downsizing, and their prices are still crazy for even a 5 x 7 unit. I could get the same storage for half the price at Instorage in Yorba Linda, AND I won't get the shit scared out of me every time I go in there. 3 - CARTS Generally speaking, most storage places have carts or rollers that you can use, these places make it especially hard for you to use these features. They require that you walk to the front desk (which, if it's far from your unit...good luck) give them your ID or keys, then they give you a key to unlock one particular color-coded cart that is even further from your storage unit. Once you walk all the way back to your unit after walking from the carts,,, after walking FROM the office. You can use the cart. Don't worry. Once you're done. You're gonna have to do the whole process in reverse now just to get your ID back. SERIOUSLY need to rethink the way you give out carts. The staff was fine overall, but they never really "helped" when I actually needed help. For a place that was charging so much, you guys could've been a little more helpful, especially with communication regarding that stupid god forsaken alarm. Can you tell what motivated me to write this? Overall,,,would give 0 stars if I could. Never had a worse storage experience than this place.

Rats, skyrocketing rates, rude and unresponsive customer service, and complete unprofessionalism…read moreare what describe my experience here. In a bit more than a year rates have skyrocket nearly 50% from $150 to $223 a month. On top of that the property is completely infested with rats which have gotten into my unit and destroyed my furniture. Jennifer Geierman who is the property manager is completely derelict in her duties and will disappear for long periods at a time so you can't get help from the office(we'll be right back sign pictured below). My emails asking for information on the insurance policy they've been charging me for for over a year were completely ignored. When I asked her for help locating my unit she was completely rude. Self storage is a complete commodity in 2025 and there are much better options than this fly by night facility that falls well short of industry standards

They bait and switch, they offered a price and it goes up 20% within 2 months. We have 2 units here…read moreand it happened with both, and moving the materials we have stored would be too big of a hassle to do. But we would not recommend trusting this place, they use really shady business tactics. And the worse part is we might need a 3rd unit, but at least we know what to expect.

I have had a unit at this location for a few years. This place is always super clean and well…read moremaintained. It is a secure location and I feel safe when I goto my unit and feel safe leaving my stuff there. The staff have always been nice and considerate. Whenever I have had questions they answer both in person and via email in a professional and courteous way. I would recommend 100%!

I was at the facility today after being long time,so I was in a hurry and put lock but forgot to…read morelock the latch.i got phone call from the manager and ask me to came back soon. It was really nice and excellent serviceshighly recommend the storage