I'm sorry to say that this is going to be a poor review :(
I was a regular at Tips 2 Toes because I loved Hannah. She was extremely detailed and took her time, she was perfect for what I was looking for as far as customer service goes. I too work in the service industry and I pride myself on good customer service. Unfortunately for me EVERYONE loves Hannah so she got a ton of regular requests and I could not get in with her too often given my busy schedule I could never make an appointment, so I was a walk in client only. So one day I was set to fly out the next morning and I got off late from work and ran over to tips 2 goes to get a mani, pedi. I know they close at 8, but if you choose to take a client at 7:00, then please give them the service they deserve. I am after all paying full price! The woman who did my service was EXTREMELY RUDE! She rushed through the entire thing, almost taking off skin as she rubbed the scrub so hard into my legs, I told her that was painful and she said "sorry! Next time will be better"! after MAYBE 20 min on my pedi she quickly shoved me over to the mani side. I already felt rushed, uneasy, and sore on my legs. Literally she burned my cuticle with how hard she was filing and gave me the worst manicure I have ever gotten. I for sure thought she would charge me less, seeing how she said next time will be better. I paid full price and left
3 months later....I'm in the same situation. This time I go to 3 other nail salons before ending back up to Tips 2 Toes, but everyone was an hour wait. I had to get a mani, I had a wedding the next day. I sat down and told the woman I would like SNS she starting putting tips on my nails that I did not ask for and told me my nails were too short, I was like umm okay. I work with my hands to I like my nails short but she insisted so I sat and watched. She dipped and filed, dipped and filed, dipped and filed and my nail bed was on fire! I asked her why so many times and she stopped and said, " I'm gonna do over, I don't like the way this looks", thank god my friend was there or no one would ever believe this! She actually wanted me to sit there for another hour to do acrylic nails which I did not want nor did I have time for. She then said to me, "okay then you go with this!" Which looked horrible! She told me NOT TO LOOK TOO CLOSE AT MY NAILS! then tried charging me full price! And then said to come back on Monday and she'll charge me HALF PRICE to redo them!!!! I was literally laughing, I said let me get this straight, you're going to charge me an acrylic price for a horrible job, then charge me when I come back to get them redone!?!? I couldn't believe it. I gave her $30.00 in cash and said this is only for your time. I am not paying for this!!! So I left in shock and I will never be returning again. Not too mention I had to go home and file my nails down, unreal! read more