Wayyyy overpriced, slow as all hell, subpar design skills and a total lack of care, and to top it all off, very unprofessional and rude enough to badmouth me to other customers because I had the audacity to tell them I was unhappy with my service.
The pedicure: I asked for gold chrome and she gave me gold sparkle without even asking me if it was okay or showing me the color before she started painting. I even asked if it was going to turn chrome and the tech said yes, but by the time I realized the color wasn't turning chrome it was already done.
The acrylic shellac fill: my nails had grown out only about 1/16th of an inch but I'm going to Vegas tomorrow so I wanted them fresh. You can see in the photos what the prior nail design and length was - I didn't need much filing and she didn't need to shorten them. But they still proceeded to charge me extra for "long nail design". LONG NAILS? WHERE? And since when does a fill have a long nail charge when there's zero shaping or filing or creation of the nail shape AT ALL?
To top it all off, I was charged $45 extra for 12 stones on each hand. See photo below - I could have bought their entire BOX of stones for less than $10 on Amazon! And I had to keep asking her to make sure they weren't crooked, which was hard to even convey because she didn't speak much English. The other nail tech had to keep translating which only added to the slowness of the service - THREE HOURS for a fill. A fill!!FOR WHY THO?? There was no trimming of my cuticles either snd no cuticle oil. So why was my FILL $100?????? Make it make sense!
When I finally get up to the counter I politely let her know that I was unhappy with my pedi and could I please have a discount. My tech and the main lady start arguing with me about how "well we don't have the chrome you wanted" "it wasn't her fault" okay then why not TELL me before you start painting a color I don't want and lie to me and say it will turn chrome?? I would have gotten black to match my fingernails if that was communicated to me. But instead I have sparkly gold toes that look terrible and don't match anything. They didn't even give me a choice of gold! They ended up giving me a measly $5 discount - but I'll be paying another $30 to go get these fixed somewhere else!
Now the worst, most unprofessional part of this whole experience? I left the store after paying but had to go back inside briefly. The main lady is literally badmouthing me to her customer saying that I chose the color and was cheap and blah blah blah. I said very loudly "no that is a lie, I did not choose the color, i did t get a choice of color, I didn't even SEE the color before she started!"
For $100 I could have gotten an entirely new, lengthier set with design in Vegas or even Seattle.
I will not be going back. Which is disappointing because I have been going to them since March, but the service has declined terribly and the prices have inclines astronomically. My last set, the red ones in the photos? I was charge $15 for TWO appliqués that broke apart 2-3 days later. Thing is I might have even brushed aside the terrible service if I hadn't walked in on the lady badmouthing me to the other client.
0/5 stars. read more