This was my first time working with CarMax. I wanted to sell my 2020 low-mileage Hyundai Kona,…read morebecause the dealership where I was buying my new car was unlikely to be interested. The selling process is pretty simple if you do the bulk of the work online ahead of time. It starts with a self-appraisal of your vehicle, which generates an offer that may be adjusted when the car is brought in. If you like your offer, you must bring the car in within 7 days. I was reasonably pleased with my offer, which suggested they thought the car should sell easily for more than they paid for it. If you decide to sell your car within that 7-day timeframe, gather your title and registration documents and submit these along with proof that you're the owner(s). Each owner must submit copies of both sides of their driver's licenses and take a selfie. If everything required is submitted online, an approval is given and you can set up an appointment to come in. We did this on a Saturday, and while the place was busy our transaction was completed in about an hour. Still, I'd suggest you choose a weekday (if possible) to visit. I can't evaluate the buying side of things, but the selection of vehicles at this location is phenomenal, with many flavors of each model. I'm guessing that you will pay more for this convenience, but it might be well worth it.

Let me start off by saying this was my first and last time purchasing a car online. My experience…read morewas horrible. I would rather have the expectations of being in a dealership for 5 hours instead of wasting my time online, filling out all of the documents and being under the impression that I would be in and out in 30 minutes and ask the same questions that were answered online and on the phone when someone from carmax called me. 1.. The process totally wasted my time. I spent a good amount of time online filling out all documentations.Answering all questions only to be asked those same exact questions.When I got to the dealership. 2. I got to the dealership roughly at 4:30. I was told that I would be out numerous times within thirty minutes.All I would have to do is sign and go. Well, that was the first misleading statement from carmax. I did not leave the dealership until 9:30. 3. The salesperson that was assigned to me.His name was ramsey. I never felt comfortable with this guy.He never made me feel as if my best interest was being met. The process felt just like a process.Give me in, get me out.Let him move on to the next person. He spoke to me in a very condescending wait, in fact, I had to correct him a couple of times about the way he was speaking to me. He spoke to me as f I was a individual who lacked the intelligence to understand the process. 4. Ramsay also didn't give me the full carmax experience of when you buy a new car. while waiting 44 and a half hours, I did see other salespeople.When they finished up their sale, walk with their clients to their new car and give them the yellow bow treatment with the pitcher. Well, needless, say that is not an experience that I got with ramsey. As I said previously, everything seemed like a rush process, he made me totally feel like I was an inconvenience to him.And wasting his time. 5. Let's talk about the appraisal process. Now, this isn't something that i'm really upset about, because you can't really have a vehicle appraised online and have an actual good appraisal without an actual appraiser.Looking at the car. Online, they told me, initially I was gonna get $8000 for my car, well, turns out, I only got $6400. 6. Let's talk about the car. I purchased a 2024 BMW 330I with the M2 Sports package with 7,100 miles on it. After spending 425 hours in the dealership, it was finally time for me to get my car. WELL THE FIRST THING I NOTICED WHEN I GOT INSIDE THE CAR WAS THAT THE FLOOR MATS WERE GENERIC FLOOR MATS THAT DID NOT FIT THE CAR AT ALL. AND WHEN I SAY THEY DID NOT FIT THE CAR AT ALL, MEANING THE FLOOR MATS ACTUALLY COVERED THE GAS PEDAL. i brought this to the attention of the floor sales manager. Instead of coming up with helpful solutions from the beginning I was told that the pitchers online did not come with floor mats.So they just threw some floor mats in there. Again, I told this guy that this is a safety issue.The floor mats literally covered the gas.Pedal, and they let me drive off that way. They told me to find some floor mats under a hundred and fifty dollars, and they were reimburse me. Now I'm not the sharpest knife in it. Kitchen drawer? But I would always think that a dealership's top priority is to make sure they're letting you leave in a nice safe vehicle At the very least, they could have said.Hey, let us take these car mats out this vehicle.And when you buy some new ones, just bring us the receipt and reimburse you.No that did not happen. 7. Let's continue to talk about the car. Before carmax sells your car.They are supposed to do a quality inspection on the vehicle. I'm under the impression that this vehicle did not get a dural quality.Inspection. My reasoning for saying that is because the following day When I took the car to where I work at which is ABM W dealership It was pointed out to me that the windshield had a very large crack in it. Now to give carmax credit, they did get that problem.Taken care of they replaced the entire windshield. The car was also missing all four valve stem caps. Does summit all up my first and last car buying experience with carmax was an utter failure. The only reason I left with this car is because of myself. Pride, because I was telling everyone I was buying this car, and I had to deal wrapped up.That's the sole reason that I bought this car. I'm pretty sure that ramsey and his entire sales team mayfield, as if they got one over me by selling me this car at the non negotiated price that I wanted online and then me still buying a car after the whole entire bad experience. Well I may have left with this car But carmax will never see me again as a customer, and I hope that these words read to someone before they make a decision to buy a vehicle from you all..

Danny Luu is a blessing for our family and friends. We have been going to him for 5 years now for…read moreeverything you can think of. Many times after he fixed the cars, he decided the cost was CHEAPER than what he quoted. Who would do that nowadays????? Very humble and honest. Makes you feel good everytime knowing what a honest and great job he had done. Thanks Danny!!!!

This place is amazing! Danny is by far one of the most fair and honest mechanics that I've ever…read moremet. I highly recommend!

Honest repair people with Indian ethos! Trustworthy! Very…read moreaffordable and sincere folks. Love them. I always recommend them

I called the business line from their website and here is how the conversation went:…read more Business: "Hello." Me: *utterly confused by the unprofessional tone and lack of a greeting* "Hiiiii....is this a business?" Business: "Yea." Me: "Oh okay.....what business is this?" Business: "What business did you call?" Me: "What is your name?" Business: "Go ahead..." Me: "Oh, I'm sorry. I was asking for your name." Business: Go ahead. What do you want?" Me: "Oh. I will not be doing business with you. Thank you." Sorry. You lost me before you had a chance. Totally unprofessional way of doing business by phone.

Recently got rear-ended and took my Tahoe to get repaired and a great experience. They are open on…read moreSaturday, which was really helpful as I got rear-ended on Friday and had a work trip the following week. The receptionist was super friendly and helpful, I got a quick, reasonable quote and they got the work done on time and as promised. Highly recommend.

I'm extremely happy with my experience at Nas and I'm so glad that I came here to fix my car after…read moreI had my collision. They have some of the best people working there. Dasha, John, and Elvis was able to get my car into the shop and fixed it in a lot less time and money than I expected. The team was friendly, they were great at communicating to me throughout the entire process and the quality of work was great. With that being said, I highly recommend them and I would be back if I need anything done in the future.

Called to ask about a driver side rear view mirror replacement. The guy literally yelled at me to…read morego to auto zone. So rude, and not helpful. Do not recommend.

I would give 0 stars but it is not an option. This is not a real business. They are scammers. They…read morecharged me $3400 for less than 2 hours of shoddy work. Refused to take anything but cash. Office had a desk with a land line. No computer. no printer. No grease or auto parts. Just a rented out warehouse space in Cedar Park. DO NOT TRUST THEM. THEY ARE CRIMINALS. They called the police on me and when I refused to pay the $3400 they charged me. DO NOT LET THEM COME TO YOUR HOUSE!! They are a fake business. I guarantee the other 5 star reviews are fake and made by friends or family.

Bought a 2016 mini cooper cash. Expected repairs. New it needed tires. The water pump and the…read moretiming chan are both shot. $5000 worth of work. I've had the car two weeks and only driven it once. Now I won't have it for another week. I came with a toddler and they still sold me this trash car not caring about our safety or our wallet. Dishonest crooks.

We bought a car from Austinite Auto Sales a month ago and had a good experience. Staff were…read morefriendly and helpful. Love the new to us car!

Took my car there based on a co-worker referral and yelp reviews. Very pleasant experience. Very…read morefair and honest pricing. Communication was A+++ Car was repaired and now runs smooth as butter. Will be back soon for AC repair. Thank you Mr. Danny!

I went to Luu's Auto repair for a routine oil change and vehicle inspection and they did a thorough…read morejob and charged me less than what the dealer would have charged had I taken the vehicle like I have been to them. A few weeks after that during the rain, I ran over something and a screw from the back tire well came loose and I took it to Luu's again. The owner just screws it back on in two minutes and didn't charge me anything and told me don't worry about it. If that's not a five star experience I don't know what is.

I want I give a shout out to Aaron for staying late to get me the Hyabusa I wanted and getting me a…read moregood deal! And also to Chris for working hard and delivering the bike to my house and having great communication throughout the process, I enjoyed my experience with the whole process, nice staff members that make you feel welcomed in the store highly recommend for any Powersports purchase

We had an excellent experience at Ridenow Sports from start to finish. Carter was incredibly…read moreknowledgeable and patient while helping me choose the right dirt bike for my son. He really took the time to understand my son's experience level, answer all of our questions, and make sure we felt confident in the decision. You can tell he genuinely cares about matching customers with the right bike, not just making a sale. In the parts and merchandise department, Kelsey was equally impressive. She was friendly, efficient, and clearly an expert--helping us find exactly what we needed and offering great recommendations on gear and accessories. On top of that, the management team was very helpful and welcoming, making the whole process smooth and stress-free. Overall, this was a top-notch experience with a team that truly knows their stuff. Highly recommend Ridenow Sports!

I went in-depth on Reddit to find an auto glass installer that was reasonable and well priced…read more That's what led me to working with low price auto glass. They were professional from the start. After talking to them it was clear I didn't need to get any additional quotes.

I highly recommend LPAG!!! The quality of service, products and definitely value for your money is…read moreincomparable. LIFETIME WARRANTY FOR CHIP REPAIRS, 10% 1st Responders Discount. SNAP FINANCING 100 Day ZERO INTEREST.

Very rude front desk guy. So wild. don't take your vehicle to the Plugerville Gerber! I will…read morehappily get my car fixed where people respect the pain Customer and aren't rude

I hope I never have to deal with this company again. They could never figure out when they will be…read morefinished, delaying the delivery multiple times, often with only a 24 hours notice. This cost me a fortune in car rental fees, and they refused to reimburse me for it. They were a nightmare to work with not just because they were rude the entire time, but mainly because their incompetence knows no bounds.