HORRIBLE customer service! Although they're quick to approve just about anybody...they're also quick to rip you off and take their vehicle back the first chance they get. They DO NOT ANSWER THE PHONE!!!! You can call back to back the entire day and they will let it ring, pick up and hang up, send you to VM, and then call you back but hang up when you answer. I give NEGATIVE 100 stars. They're rude, inconsiderate, scam artist. What I found out recently was they have insurance on each vehicle and if the vehicle is picked up and not recovered by the customer for whatever reason..they're insurance will pay out the remaining balance that the customer owes on the loan..therefore the sooner they get it back the more money they get at the end of the day. Rip off!! The little plumpy dumpy at the front desk is the worst...she rolls her eyes and acts like shes so bothered. Whoever the owner of this place is should be ashamed for letting this business be ran like so. P.S I still have my vehicle from these people so no im not a bitter customer bc you took my car back..your team is the worst!! read more

To really say if I could give them a -10 I would these people are so disrespectful they rude they pick your car up in 3 days they don't care what's going on in your life no compassion what's so ever if I was a type of person that could shut them down I will they hang up in your face when you can't understand what they are saying don't ever take your business there they a rip off shut them down . I will contact the BBB because they customer service sucks. read more

I've done business with this company since 2015. Initially with my first car I had no problems at all. When the motor went out about a year later, they put me in a new car. This is when Johnny was over the maintenance department and Wendy was my account manager. They were the best. I paid the second car off with no problems. About 6 months later I traded in my Second car for a 3rd car. The dynamic of the customer service had drastically changed since cars #1 and #2. I have never missed a payment or paid late. I've never been threatened of repo or had an ill word to say until December 2024. I came down with COVID and was out of work for 2 weeks. I reached out to explain and ask for grace from my account manager Alexandria. She was the absolute worst. She was rude, ugly, and disrespectful. I think what bothered me the most is that she just doesn't know how to talk to people. Because you make payments you are beneath her is my impression. I escalated to the accounting Supervisor Mary Ann who has always been a straight shooter but for some reason, she sided with her staff instead of of listening to the recorded calls. I have escalated things all the way up to the owner and nothing was ever resolved. My husband went into the hospital for open heart surgery back in June 2025. The car I was purchasing broke down 2 days into this medical journey. They used a shady mechanic who trumped up the maintenance from $1000 to $6300 and refused to give a monetary break down. Mind you they (Alexandria, her associate, and MaryAnn- all 3) had threatened of "vehicle recovery" several times while the vehicle sat in my driveway broke down and unable to move. When I finally told them to come get it they refused and begged me to keep it. They have had this vehicle in their possession for over a month and still continue to call and harass me for payments. The customer service sucks, the complaint system they have in place sucks and all my years of loyalty, on time payments, and positive referrals of others meant nothing. I absolutely refuse to continue to do business with such people who will knowingly and purposely treat you inhumane. No longer recommend and strongly advise against getting tangled up in business with the company based on the customer service alone. read more

ZEROOOOO STARS! RUN!!! This place sells you cars that won't pass inspection, lie out their mouths, rip you off, HORRIBLE customer service, threatens you, tries to hold you from leaving In your own vehicle NOT OWNED BY THEM when you retrieve personal items from the vehicle, will lie and say they don't have access to the car just for you to pay a lock smith to MAKE A NEW KEY THAT THEY CLAIM IS REQUIRED TO GET YOUR STUFF thennnn will try to make you give them the key you just PAID $180.00 to be made. Grace the girl who I dealt with today is at their IH 35 Location by Middle Fiskel Rd is AWFUL! Save your money, time etc and DO NOT COME HERE !!!! I have videos of PROOF AND RECEIPT for lock smith read more

They drove to Monroe Louisiana and stole my car from me without my knowledge and I been trying to contac them for two weeks now and they are not answering the phone and I had personal items and military gear in the car and I been trying to come get my things and they said they don't know where my car is and I know it's in Austin and also I still have the keys on my keychain trying to figure out how to get my stuff and give them this key but they ain't trying to communicate so Austin Pd will be involve. it's a total scam and you can't return the car or trade it in if you wanted to!!!! do not I repeat do not buy any vehicles from them read more

Double zero cars .. terrible vehicles.. customer service is the absolute work..will never make this mistake again ..

Nothing on the lot or behind the desk are trustworthy or reliable . Save your money and time they're out to get you and take advantage of anyone that comes through the door . The car will break down within a year they will say you have no insurance to cover it even when insurance is added to your payment . read more

So we "sold" a car with Third Coast. We're moving and needed to sell our Honda Accord. We asked our "uncle" if he was wanted to buy it for the CarMax appraised offer of $2,500. It was a great price and we figured he would use it himself, sell to another family member, or a church friend. However, he called us a few days later saying his wife is allergic to the car, he fixed it up and then sold it for more money. We didn't care, good for him. But here's the catch. He has a check for $3,250 in my wife's name and wants my wife to cash it for him. This seemed odd to me, we thought it was his car now, why are we involved, so after a couple hours of yelling at each other in two different languages, I called Third Coast directly to get some answers I was directed to the sales manager Chris Mitchell, left him a message and he called me back within a couple hours. Turns out, a couple hours after my "uncle" bought the vehicle from us, with the Title in hand, he goes over to Third Coast to flip it for $750 more. He tried to get a check cut in his name but Third Coast refused because even though we signed the title over, it wasn't registered under his name. They'd only cut a check in my wife's name, if he provided my wife's ID (which we provided to him, unknowing all of this, assuming it had to do with a title transfer). So he received the check, waited a few days, and then called us with his made-up story. Anyways, we we learned our lesson about trying to be nice and selling a vehicle to family at a discount. Next time, we're just going to Third Coast for the extra $750 over CarMax appraisal. This would not have been sorted out without the help of Chris Mitchell. Thank you! read more

I wanted to give no stars but I had to give something to leave this review.. I got a car 5 days later engine light on tire light on and car stop working well.. I called and I went in person and spoke to a man near the boss office , and i was told twice I had to leave my car Friday to Monday maybe till Tuesday the latest so they can fix it and me having 3 kids I can't so I tried fixing small things myself and still not working yet I'm still paying my bill for what just hit a year now because I wasted so much on fixing things then getting out of the car!!! still dealing with it not working with 3 kids... NOBODY EVER GO THERE!!!! THEY ARE HORRIBLE!!! read more

I got my car from here and I'm still making payments on it, the customer service is really really bad, people who work here are disrespectful no respect for customers. And the interest rate is really high for no quality car. If you're thinking about getting your car here, I suggest you to get it from somewhere else. read more

This company has terrible customer service they hang up on you. They over charge and only report to 1 creditor.. they lie about payments and relied my car; whenever I was not even late on a payment, then when I called to see if they did repo my car they lied about it and left my boyfriend stranded. They constantly send texts saying your behind on payments. I regret ever getting car here and am disgusted because they got so much money out of me .. do not buy a car here .. it's a huge headache huge read more

I got my car from here..on my last payment they would not answer the phone ..I had to have someone call on three way just to make my last payment..It's been a month and I have yet to receive my paperwork saying my car is paid off ..I have trying calling multiple time they will pick the phone up and hang up ..The ppl work there are rude ..Will never purchase from them ever again.. read more

I Been doing business with third coast for a he past 15 years and every car I've bought from them always had issues I'm a ASE certified mechanic and i tried using the warranty they give me but there mechanic la are trash they can't figure out the issue if it's not an easy fix so I jus fix the issues my self jus these past 2 months I bought a car and not even a week later all the oil leaked out because there chafa as mechanics left the oil plug lose so that engine was knocking they had the car 2 weeks and all they wanted to do was replace the drain plug so i talked to my sells person and she got me in to a different car well this car was better but then I had the car washed and the windshield was leaking and all the electrical got wet and it shut down the system for protection they had the car for 2 weeks now and I called the shop Manager and he said they ordered a part but he didn't know if it was gonna wrk that shows that he doesn't even have faith in his own guys its easy to get a car there when u have credit issues and they know that so they sell trash cars to good people that are just trying to make it through the struggle doing business with them this time has hurt me financially because I have to pay others for a ride to work and taking a uber cost me $100 a day there taking there sweet time to fix it but they demand there payment when it's due they did offer me a loaner car but they told me to put full coverage on the broke don car it didn't make any sense because I was going to be driving a different car if my financial situation was not affected by this situation it wouldn't be an issue so if yall need a car and u have credit issues it's best to save up a good down payment and go to a dealership that has quality cars of course you have to out down almost half the price of the car wi credit issues but you get what u pay for so stay away from this place unless you have time and money to waste read more

They sell LEMON Cars and are not really a trustworthy dealership they are nice and friendly before the sell after that they will avoid you if your car needs any repairs Gustavo and Sunny are some fraudulent pos that just wanna make a buck read more

Wendy has screwed me and lied about everything. She was supposed to change the date on my payments 3 or 4 months ago and it took her a month to tell me I needed to turn in check stubs. I did text them and brought them in. She said twice she changed it, to find out she didn't when she text me over a week ago. Yes she has been texting for months and taking my payment herself. Now my account looks like I'm late cause she did not do nothing. The came and took the car with an extra key talking about the repoed it. No fool you drove off in it's on camera. Don't go there they will take your money, lie, and give u a broke car. ALL THERE CARS ARE MESSED UP. THEY RIP YOU OFF. REPO WHEN YOU ARE A FEW DAYS LATE AND MAKE U PAY FOR REPAIRS THAT SHOULD HAVE BEEN FIXED BEFORE IT DROVE OFF THE LOT. read more

I took in my Hyundai Elantra to see if Third Coast would be willing to pay $750 over a Carmax offer, as advertised. That offer is not guaranteed and is dependent on the condition of your car. After the buyer assessed my car, he agreed to purchase for $750 over the Carmax offer. I came back a few days later to sell, and the process was as smooth as silk. They looked over the car again, gave the thumbs up, and processed the paperwork quickly. I was walking out with my check in record time. Everybody I talked to at Third Coast was pleasant and professional. A special shout-out to the Sales Manager who took it upon himself to help me out when I arrived early for the initial assessment of my car. He was busy but very nicely offered to call me when the buyer was available within the next 30 minutes (so I didn't have to wait at the dealership). He was as good as his word. I really appreciated him going above and beyond and showing concern for my time. read more

They gave a vehicle to someone who does not pay their bills and used me as a reference. If they would've checked the references I would've told them that. Now they're calling me every month to contact someone that I have not seen or spoken to in over a year after I told them to take my information off of their records three times. Then had the nerve to get an attitude and tell me that they never called me before. Quit calling me! read more

Stay away from this place! Make sure you do your homework on this POS car dealercrap. Called couple times for some information on a vech they had, Fernando and a guy named Liam or Leon where very rude over the phone. F**k this place, employees make a Business look like shit. This dealercrap has a 1 star for a reason! Stay away. My rating is a zero not a 1 star! Thank you read more

I only gave this place 1 star because it was the minimum requirement. I was driving by this dealership Sunday afternoon and a certain car caught my attention. Information was not available for it online so I made the drive from NW Austin to N Lamar today to speak to someone about it. I walk into the office area and the two girls sitting behind the counter do not even acknowledge me. I stood there for a few minutes thinking they would either greet me or some one a little more customer friendly would notice me. Didn't happen. I went home frustrated and made this account solely so I would prevent other customers from wasting their time. I didn't come here because I have poor credit or because I'm in dire need of a car, any car. I came here because I wanted to. However, after today's horrible experience, I know that I definitely won't be giving this company my business. Whenever someone comes into your establishment to spend 20K, you acknowledge them! read more

This Dealership is bad and not trustworthy. They will lied to get profit out of you. here my story: I purchased a car about 2 yrs agg for a toyota sedan. This location was in Round Rock,Tx......yes there one on Lamar and in Round Rock,Tx. I went to Round Rock location and saw a car that hit my eyes and I liked the color and look good. I saw that the miles on the car was high for a price they were asking for. dealer and I went into the office and my mind is like it got high miles and price is wrong....I asked is there any other cars that fit to my budget and they says no don't worry toyota last long time. I asked is there any mechanical problem I could be aware of and they says NO. I bought a car from them before and it was good and I trusted them!!!! Not even a month after I got the car....I had to have the brakes done,new pads and new rotors which cost me 800 dollars and more bad news.......it would take 1,700 dollars more to get the car back to normal running condition. I was shock and like omg and I called the dealer told them what happen and what the cost be....they says sorry can't help ya. It get better....I kept calling and then we finally agree on something when I came to the shop back with the car, they backed out of the deal and I was struck with a car that was falling apart. I drove it for a year and 6 months finally car was so bad that I didn't trust driving it and they finally decided to help me into another car but start payment all over....I was like hahaha no no no no I am not starting a different payment on a different car. I gave the car back and walk out.....they took the car and I left as a cleanser. Now I am with no car and lost my job because of them. DO NOT GO TO 3RD AUTO COAST THEY ARE LIAR AND UNTRUSTWORTHY!!! read more

Very bad service don't buy here ..had a very bad experience with this guy's is not worth it The car that I purchased here broke down since day one and they never wanted to be responsible for anything in fact they wanted for me to pay for the mechanical problems .so I lost my down payment . No compre aqui Raza no vale la Pena Los Carros tienen muchos problemas los mechanicos No asen buen jale y el encargado de los mechanicos menos .muy mal .yo se lo que les digo El financimento es facil pero no bale la Pena Por que los Carros tienen muchos problemas. Sorry not a good place I learned the hard way . But wouldn't like for no one to go what I went through And loose their hard working money with this guy's They don't care about you , all they want is money money money ...sorry vicky but you know it's true And gustavo you know that to . BAD SERVICE BAD CARS BAD REVIEWS. read more

Read all the previous reviews. Most from a while back. I purchased a car earlier this year and have nothing bad to say about these guys. Members from family have purchased from here and can vouch the same feeling about them. Newer cars for those with not so perfect credit. People complaining about payments and repos and repairs. It's called being responsible and taking of your responsibilities. Repairs will obviously need to be done at some point or another. My AC went out and they fixed it with no hassle. Vicky is awesome to work with and I recommend this place to any and all. read more

STOP. Unreported Salvage cars, racism, blocked calls, and lies. If I could give them zero stars I would. Yes, they "work" with you if your credit is not A1. However, they are selling cars and fixing them only to pass the smog test. The vehicle I purchased has blown sensors, missing airbags, and salvage warnings signs. Look at the carfax on these cars before you buy. **update, I called DMV and they ran the carfax and there's a gap in ownership. They didn't report that this vehicle was salvaged in a car accident.** dishonest sales people. They prey on ppl who are desperate for a car. They are "nice" and say they are going to work with. However, The car showed warning signs two days after we drove it off the lot and they changed their niceness and were rude when we asked for a rental while we waited for the repairs. They "kindly suggested" we get an UBER... thanks but we just gave you our UBER $$ for the down payment. While at the repair shop there were tons of cars and unhappy customers. Save yourself the hassle & headache. read more

Third coast auto irresponsibly wrote me a check that can not bee cashed for two weeks for a vehicle I sold today. This company is irresponsible and does not take responsibility for there actions. Will talk in circles. They are stealing from the public go to any other dealer as soon as possible these people pray on low income people for their own gain with a smile. Any one who works here should be ashamed of themselves. If the devil were on earth he hides behind a smile in the back and pushes the blame away if you work with a company you vouch for them. If your. Company you supplied us with that has your money that you owe me that is your responsibility to make sure I get it sir. Not mine you are scamming a young woman who is going to loose her home over this. Your big ego is getting in the way of what is right. Relationships mean more than money that is so posed to be good the money sir. You should have treated a born and raised single mother better and been a man. Your time will come. read more

Don't come to this place to get a car. I hit a deer in my car. The insurance totalled the car and the dealership got paid. I was always on time with payments and thought they would work with me on getting something with no money down. FAT CHANCE! They kept asking for 1500 or 2000 down, and trying to sell us a shitty car with that. I went to Toyota of Round Rock and they took care of us. We got what we wanted, reasonable payments with nothing down. These people are crooks. I need to also mention they are rude. Sat there having the whole conversation with my husband in Spanish when they know english. INCREDIBLY RUDE PEOPLE! read more

This place does not honor there quality, have over 4 problems with vehiclein the first 2 months, they fixed 3 still waiting on 4th to be fixed, and now the alternator went out and ALL THEY CAN SAY IS THATS WHAT HAPPENS WHEN YOU BUY USED!!!!! read more

Thank Third Coast Auto for sticking by my side during these uncertain times, i am an essential worker struggling financially to stay caught up with all my bills. Rent, Lights, Water on top on Car note. Every time i get into a bind I ask to speak with the supervisor and i always get help, support, and the attention i need. They always have been patient and sympathetic with me. Thank yall so much for caring!! read more

Great customer service but terrible products. I traded in a perfectly good car and a down payment for a piece of crap. Vehicle been repaired twice for the same issue within only a week of purchasing vehicle which almost cost me and my family lifes read more

Okay lets start off by saying that i wish i never went to this company based off so many reasons.... I will never recommend anyone to this company for a car ever they have sh***y cars the staff of this company is unprofessional and lets also mention that they don't report ur payments to your credit you have to.... I've have my shitty truck for literally a year and nothing but problems.... They don't work with you at all especially when family problems occur also i failed to mention that this company overcharge people for used cars and will report you of your late on payment and they will come get your vehicle... Not worth the headache at all.... Dont go to tgis place they are no good at all 1 star i wish i didnt have to give no stars..... Bad car place bad staff bad business say no to third coast auto group..... read more

Last night my girlfriend's SUV would not start .So ,I told she could us my Truck, that I purchase at Third Coast Auto. Behold the darn would not turn on, the lights, radio, etc came on, but it would not start. I could here beeping sound ,that would go on and off. I notice a blinking red light underneath the dashboard. What had occur, the tracking device was activated and shut off the ignition. Keep this mind that am current on my truck payments ....I call Third Coast morning and they deactivated the device. I ask whom activated the device, I was told they did not know. I would think the person whom deactivated, could be the same person whom activate? What really piss me off, I ask for 24 hour # that I could call ,in case this ever happen again. They do not have one and I would need to wait, for them to open for business the next day hours 9am-6pm. I ask what if I had an emergency and needed to take someone or myself to the hospital? What would they do, there answer was call 911. I ask what if would of disable the device, if I needed the truck for an emergency. Am current on my payments, her replied" we would go and pick the truck, other words "repo it" This place does not ROCK or ROCKS... read more

1 star only bc i have to . i have not had the car longer than 2m the air goes out..it shakes...charger broke..engine light on....coolant light wont go off (yes theres coolant in there)..and ive been getting the run around for 3 weeks...i put 1500 down for a 2012 car that dont wk....and they dont report to credit like they said....time to get a lawyer read more

This place sucks!!! My daughter got a Pontiac Sunfire from them and 2 months later it breaks down and they found a crack in the motor....they weren't going to switch out the car or let her out of the agreement...then they gave her 1 choice a 03 Honda Element 2 months after she got it the AC went out...3 months after that the converter went out $1700...6 months in and we had to replace the starter and now the wires have to be replaced...called and spoke to Robert and let him know that the car was broke down 5 hours away he said ' to get the car back to them and they " will see" what they can do, but that is what happens when you buy a used car'....DO NOT BUY FROM THIS PLACE YOU WILL REGRET IT...I'm calling the Better Business Bureau and contacting a lawyer....Lemon Law has to apply. read more

By far the WORST car company... Period!! Two weeks after purchasing a vehicle from Third Coast i have a flat on my front right tire. I was sold a car with a bent rim. Soon after my starter goes out. Third Coast wanted to charge me $400 to get it fixed. Soon after i lock my keys in the car... Once again no help. Brakes went out in the car 3 months after i purchased the car. Third coast still chose not to help. I'm behind a couple payments after all of this. After making a payment from being delinquent... I make a partial payment and my car gets towed the next day. Diane in Collections has an issue with handling business on a personal level and has a hard time controlling her temper. Thanks Third Coast Auto!! read more

I was just informed by my Godmother that they took advantage of my Godsister who is 18 years old. Why they took $2500 from her and want her to pay $240 every 2 weeks? Plus they used her friend's address who is also 18 years old and have her as the main buyer. I told my Godsister do not make any payments on the car and to turn it in. Homeboy need to give her money back and carry on because they pretty much took advantage of (2) 18 year olds one being the buyer and the other being the cobuyer. Places like this need to be reported. I hope I don't have to get a lawyer involved if they refuse to give the money back. read more

Talk to Vicky she is very nice and most important to ne very upfront. I felt comfortable with my purchase. Very stress free experience. These people worked with me like other places weren't willing to and I appreciate it a ton! Thanks Vicky!! read more

My husband wanted me to let everyone know that Christina ROCKS! She is friendly and very helpful. She has a positive attitude every time he calls in to make a payment. read more

Paid my bill today at this place and for some reason which I was not told my account was locked. It took awhile to open it up and after a phone call from the round rock dealer to the Lamar dealer I was able to make my payment. Needless to say 3 hours after my payment was made the Lo jack system was activated for non payment. I made my payment at 4:30 pm and the system was activated at 7:30 pm an hour and a half after closing. This will be the only vehicle I purchase from third coast auto. Be smart and steer clear of this place. read more

My truck that I purchased through Third Coast Auto was damaged in a storm. I filed a claim immediately with my insurance company and Third Coast Auto came and "picked up the truck for repairs" this was put in writing several times " We have picked up the automobile for repairs" Third coast then took the truck to an " unknown location" of to be repaired. They stated that I was also late on my payment. I tried to make my payment and get the truck back and take it to a body shop of my choice and Third Coast refused stating that they were holding the truck and that their body shop would do the repairs even if I paid the payment they wouldn't bring the truck back because it was not fit to drive. Basically they took my right to choose what service company I was going to use to get the truck repaired and stated that since I was late on the payment they had the right to do that. To this day I don't have a writ to repossess order I only have them stating that they picked up the truck for repairs at the body shop they chose read more

****Rude*** Unhelpful***unprofessional**** My paper plates expired on 8/22. Called this morning at 9:20 am to see if plates were available. NO ONE seemed to know anything, the car was bought 3 months ago. After FINALLY reaching someone, I was told they would email me paper plates till the permanent ones were ready. Since I could not drive with expired ones. I also mentioned I had appointments to get to and could not drive until I recieved the email. Its it now 2:32 PM and NO email. I have been calling to speak to Gustavo the owner, the receptionist are rude and VERY unprofessional. They answer the phone and transfer without using a proper greeting. Then when I call back to ask for someone else I am given at attitude, transfered to THREE different people. Each one transfer me to someone else. When I called back yet again, I am told to hold for 15 min. Then when I call back again, I only get a voicemail. Clearly, customer service training and experience is NOT something that Third Coast trains their employees on. I am still waiting for a call and for my plates. At this point I am calling the Texas Department of Motor Vehicle Division (TXDOT)and file a complainant on the dealership. I am now on my 18th call to dealership and have yet to speak with anyone. I cannot leave my house due to risking getting picked over and getting a citation. read more

Do not purchase from this company !!!!! I bought a car and within 2 weeks the engine blew due to a defect. This was supposed to be covered by the warranty but they refused to honor it. They wanted $2000 to replace the engine. Now I am going to have to go to small claims court to have them honor it and be without a vehicle for almost six months. Do not trust this company to honor their word or warranty. read more