Bought a Tesla Model 3 2018 from them, shortly after a PCS error occurred restricting A/C charging…read more I contacted the service shop and they were able to help make amends to this issue, big thanks to Logan (Service Shop) and the owner for making this happen. Seamless experience from test-drive to purchase. No sneaky fees. Will buy again!

Let me start by putting my bias out front: I hate the dealership experience. I hate the upselling…read morewhen you get in front of the finance manager and the strategic//infuriating waiting they make you do when they have "ask their manager" anything. I hate this so much that I've bought my last two cars from Carvana simply because I wouldn't have to speak to anyone. I find the stereotypical car-buying experience (new and, especially, used) to be unnecessarily stressful and taxing. Today, this has changed. When I found a slightly better deal locally than I did on Carvana, I took the plunge. From the beginning, Angela was super helpful and responsive. She didn't insist on talking on the phone and was happy to text details, which is infinitely more manageable during the workweek. When it came time to make the trek to Austin e Autos, Angela let me know that she would be off that day and handed off the deal to Isaac. Isaac is the best. Isaac put us through the paces of letting us test drive, then talking numbers. At no point did the numbers they advertised ever change. I came in with pre-approval through USAA, and they did not push me toward in-house financing. This has never happened to me before. They usually push that really hard. Once the numbers were agreed upon, we were handed over to Stephanie for the paper signing. This was equally painless, and there was no push to buy extended warranties, wheel insurance, GAP, etc, etc, etc. The numbers we discussed with Isaac were the exact numbers we signed off on with Stephanie. Incredibly painless, transparent, and honest process. My wife loves her car, and I am very impressed by the buying experience. If you're in the market for a used EV, look here first. All the stars. Thank you, Isaac, Angela, and Stephanie!

Warning - Lemons Sold Here!…read more This is a repost. Somehow my post was taken down. This is what happend to me at this dealer. I purchased a car from this dealership for my son, who was heading off to college. The Cars4uTX sticker is still on the back of what is now a broken car. At the time, it seemed like a great deal--low mileage (61,000), no accidents, everything looked clean. But after just 6,000 easy highway miles, the transmission completely failed. In my opinion, the chances that the dealer didn't know the car was on the verge of a major failure are XZERO. Just Google "Nissan transmission problems" or ask any AI platform for an overview. AI Summary on Nissan CVT Transmission: Nissan's CVT (Continuously Variable Transmission) has a well-documented history of issues: premature failure, overheating, whining or shuddering noises, and more. These problems often result in delayed acceleration, power loss, or total failure--sometimes even leading to accidents. Selling the car as-is is an option, but I'd be lucky to get a few thousand dollars for it. Fixing it and then selling it is another possibility--but honestly, unlike a dealer like Cars4UTX, I'd feel guilty passing a car with known transmission issues on to another person or family just looking for reliable transportation. All I can say is this: buyer beware with this dealership. Ask every question. Do your research. Don't expect the dealer to be upfront--they just want to move inventory. This has been a very expensive lesson for us. There are plenty of other dealerships out there. Choose wisely.

WARNING Lemons Sold Here, Undisclosed Safety and Emissions…read moreDefects, Dealer Misconduct, Emissions Tampering, Contract Pressure, & No Accountability We were referred to Cars 4 UTX/Alex & Sons for cheap used cars, but warned "be careful--they sell lemons." Our 2014 Mazda CX-5 seemed fine on the outside but hid serious issues. Dealer's own shop "passed" it for emissions, but an independent inspection found an illegal O2 sensor spacer (emissions tampering) and nearly $7,000 in needed repairs. Contracts were only in English--my girlfriend (limited English, first-time buyer) was pressured to sign alone. She put $2,000 down, and is now stuck paying $430/month for 5 years ($26,000 total) for a car that is not legal to drive. Dealer refused to provide inspection or repair records, removed the car from their website after our complaints, and never addressed any issues. We filed a DMV complaint; the dealer got to see/respond to everything, offered a vague "unwind" (buyback) but never put anything in writing. Once faced with real repair costs, he stopped communicating and tried to go through the lienholder instead. Bottom line: This place has a pattern of selling unsafe, misrepresented cars, ghosting buyers, and using procedural games to avoid responsibility. Documentation available to any agency or buyer. ADDITIONAL UPDATE: Title: Emissions Tampering, Odometer Issues, and Deceptive Inspections - Avoid Alex & Sons Affordable Review: Alex & Sons Affordable Auto Sales performed the emissions inspection for a used car we purchased from a dealer on the same lot. After purchase, we discovered a 12-mile odometer gap between their emissions test and the sale, raising serious suspicion of odometer manipulation and OBD2 resets. An independent shop found an illegal O2 sensor spacer (emissions tampering), multiple pre-existing safety and emissions defects, and over $7,000 in immediate repairs--none of which were disclosed by Alex & Sons. The follow-up emissions test failed within two weeks, proving the car should never have passed their inspection or been sold as roadworthy. Their inspection allowed a dangerous, tampered vehicle to be sold to a first-time, limited-English buyer who was pressured to sign contracts alone and with no advocate. Alex & Sons has not addressed these failures or provided documentation when requested. Other buyers report similar patterns: failed inspections, odometer gaps, review removal, and major financial harm. Avoid this shop at all costs and insist on a true independent inspection before buying from any dealer that uses their services. Documentation available to regulators on request.

Why lie when your selling a used car with problems. The problems will get found out making your…read morebusiness look bad. The efforts to coverup the issues now seem so shady. SHAME ON YOU!!!! Bad business!!

We had such an amazing experience buying a new car here today. K.W. providing amazing, professional…read moreand kind customer service. He made everything easy and quick and the crew made sure our vehicle was in tip-top shape. I would buy my vehicle here everytime. Thanks K.W.

I brought my Lexus in for her required mileage maintenance for the first time at this location. I…read moreimmediately liked my service advisor and was checked in easily. I decided to wait for my vehicle and was disappointed that I was not given an estimate of when the car would be ready. I've had other makes of cars, and those dealers always provided that. When my vehicle was ready, my advisor came to me and let me know that nothing was found, and provided the extra information I had requested at check in. I received a text that allowed me to sign my invoice, but I was also sent to the counter, where an invoice was presented, so I had that option too. Lexus has a coffee shop for customers, and here's where this review loses stars. The employee working was cold and unfriendly. She wouldn't smile. She wouldn't engage with anyone. When no customer was at the counter, she stood around, looking unhappy. When I got in line for a second time to get a refill she made me feel like I was bothering her. This is not the Lexus service I expected. On top of that, while I was in line that second time, an employee came in through the back of the café area and asked about getting food, asking about the last muffin in the case. She said he could have it and take it. So, he did. There were four of us in line. What if one of the customers in line wanted it? Overall, this is not Lexus level service.

It's been a couple of years since my last review. It seems as though some things have changed such…read moreas the Penske acquisition, and the fact that coincidentally there's lots of one star reviews in the last year or two. The complaints stem from both the sales and service aspects. You may wish to scroll through all the one star reviews so as to avoid any possible pitfalls yourself. As for me, I've not had any problems and I usually have a list of things I would like addressed upon arrival as far as maintenance goes. One thing I noticed that's new is that when you check in it's likely you'll get a call from the sales department asking if you wish to have your car appraised to sell to them (I did). To be honest, I wouldn't buy a new Lexus today with all those small four-cylinder turbo engines and the new spyware cameras that watch you driving. I love my 2010 ES 350 and I wish they still made them like this. I'd definitely buy another one. My visit consisted of a 30 point inspection, drain and fill transmission service and serpentine belt inspection. I did ask to see a sample of the tranny fluid to see how dark it was since the car comes with no dipstick, but they forgot my request. They did run into a problem with the drain plug being stripped from the previous tranny shop so they had to get one from the Toyota location which added an extra hour and a half to my wait. Altogether the inspection and trans service set me back $532. It would've been nice if the inspection included a diagnostic scan to check for any codes. Overall, everything went well, and Harold my advisor was very attentive. You'll pay a little more here than the average shop, but at least you get the right parts and fluids. I'll be back when I need something else fixed.

We have used Blake and Mid Tex several times and they are amazing! Super honest and fair, they…read morealways go out of their way to make sure we understand our options and deliver on exactly what they promise!

Do not buy cars from this place. I did and the car broke down after I paid it off. The head gaskets…read moreto the engine broke and come to find out this agency used JB Wells on the head gaskets and glued it back on the motor. The mechanic I took my vehicle has do do alot of repairs because this agency lied to me and told me I was getting a good vehicle.. They are a bunch of liars, well he is a dang liar. NOT HAPPY!!!!

I live in Hawaii and needed a odd part for an old mazda.......I choose to make my life hard I…read moreguess. What a great place to have called. They got the obscure part ordered (Drip rail for a 08 soft top mx5) and on its way day of order. River (rose? It was over so quick I only got the name 2 times...5 times too few for me to remember)was the Fantastic person that helped me. I have been calling mazda dealerships all over the mainland and either they would not ship to me or my local dealership or they wanted 600 shipping (more than the price of the part which is a long piece of plastic moulding) This place was a breath of fresh air and a truly pleasant experience. I felt like I was in a parallel universe where things just went right for 10 minutes. I told them the part number, they looked it up said where do you want it and boom. 6 months of headache over hahaha I am stocked! Now back to the real world where everything goes wrong hahaha

After 10 years and 107K with my little Mazda2 (purchased at a different local dealership), it was…read morefinally time for an upgrade! I did my price/condition research via CarFax, Kelley Blue Book, and JDPower online, then made an appt to test-drive a used 2021 Mazda3 (45K miles) at Roger Beasley Central. (Before making the appt, I specifically asked a store rep online if the price were open to negotiation, since my research w' Kelley showed an average listing at thousands less than Beasley was asking. The online rep said yes.) THE GOOD PART: Once at the store, Sky was a pleasant and knowledgeable salesperson. She patiently answered all my questions (esp since I'd never driven a keyless car with apps before!) and went with me on my test drive. So far, so good... THE BAD PART: Once I'd driven the car, a "numbers guy"---I think his name was "Willie" but I'm not positive (heavy-set w' beard/cap)---came over with a couple of printouts with figures, offering me not a penny less than the initial $19.5K asking price! As mentioned, I'd already done a ton of research online, showing the "Typical Listing" price for this make/model/mileage at $17.7K, the Kelley "Fair Purchase Price" at $16.1K, and the JDPower price at $18.1K. "Willie" brushed off all of my figures, saying I must not have entered the correct mileage for the Kelley quote (which I did), and that Beasley "did not use" JDPower numbers. (Just because you don't "use" them doesn't mean JDPower doesn't have reputable numbers!) I didn't expect to get the low-end price of $16.1K, but I certainly DID expect a bit of negotiation that ended up closer to the $17.7-18.1K numbers. Especially since I was offering to pay for the entire car up-front! I've negotiated for used cars several times in past decades, and I know that the dealership always initially marks up the price and that the later agreed-upon price usually falls within the range shown by Kelley and others. But this guy offered NOTHING. He also told me that Roger Beasley had 4 dealerships in town and that I was not going to find another similar Mazda3 with them at a better price than $19.5K, since all the prices were linked---insinuating that if I really wanted a Mazda3, I'd have to deal with Roger Beasley! At this point, I informed him that PoleStar just down the street on Burnet currently has a similar Mazda3, as do other Mazda dealerships in Buda, San Antonio, etc., as do other smaller dealerships within Austin. He basically shrugged, and I left. Just curious: Did he think I was ignorant about car prices since I'm a middle-aged woman?! I find it hard to believe that he would not have negotiated the price with a man, and taken him more seriously. Needless to say, I won't be coming here again.

Mike & his team have treated me very well over the years. They've been my go to for vehicle…read moremaintenance & repairs. Honest communication & reliable service. Overall a great experience. Check em out!

We've bought three Hondas and sold one. Good experience all round. Some of these negative reviews…read moremake me very nervous, but so far, I've had no problems.

I recommend this place to every one... Alfredo is so…read morefriendly and to give always give quick response and he will satisfy the customer... Very Good customers service....

Quick response time! Excellent customer service. And the fact that they had a tow trucks that…read moreeasily fit into a parking garage with low clearance was a LIFESAVER after trying others who could not accommodate!