chris M. and Anthony were incredibly helpful and made the wntire process easy and comfortable. we…read moreare happy with our purchase. loved their selection of vehicles as well. will refer others when the need arises.

I want to share my experience so other consumers are aware and can protect themselves…read more On January 23, 2026 I took possession of a vehicle from this dealership after placing a $2,100 down payment while financing was being finalized. When the bank did not approve the loan, I returned the vehicle on February 4, 2026 as instructed. I was told my down payment would be refunded minus the mileage I used. However, the dealership claimed I drove over 1,000 miles and deducted that amount from my refund. I have timestamped photo evidence showing the odometer reading 74,182 miles at the time I left the dealership. When I returned the vehicle, it showed only about 300 miles driven. The documentation the dealership provided to justify their numbers was a state inspection dated December 27, 2025. I didn't even step foot on their lot to look at vehicles until January 19th. They also deducted a $150 detailing fee even though the vehicle was not clean when I picked it up and had liquid leaking inside the car. I was told to return to the dealership for a detailing but it never happened before returning the vehicle. After weeks of trying to resolve this directly, the dealership said they mailed my refund check. When it arrived, the check had the wrong name, was misspelled, and was not dated, so the bank refused to accept it. I am still attempting to resolve this situation and have filed a formal complaint with the BBB. I recommend that anyone doing business here take photos of the odometer and keep copies of all paperwork.

I brought my Lexus in for her required mileage maintenance for the first time at this location. I…read moreimmediately liked my service advisor and was checked in easily. I decided to wait for my vehicle and was disappointed that I was not given an estimate of when the car would be ready. I've had other makes of cars, and those dealers always provided that. When my vehicle was ready, my advisor came to me and let me know that nothing was found, and provided the extra information I had requested at check in. I received a text that allowed me to sign my invoice, but I was also sent to the counter, where an invoice was presented, so I had that option too. Lexus has a coffee shop for customers, and here's where this review loses stars. The employee working was cold and unfriendly. She wouldn't smile. She wouldn't engage with anyone. When no customer was at the counter, she stood around, looking unhappy. When I got in line for a second time to get a refill she made me feel like I was bothering her. This is not the Lexus service I expected. On top of that, while I was in line that second time, an employee came in through the back of the café area and asked about getting food, asking about the last muffin in the case. She said he could have it and take it. So, he did. There were four of us in line. What if one of the customers in line wanted it? Overall, this is not Lexus level service.

It's been a couple of years since my last review. It seems as though some things have changed such…read moreas the Penske acquisition, and the fact that coincidentally there's lots of one star reviews in the last year or two. The complaints stem from both the sales and service aspects. You may wish to scroll through all the one star reviews so as to avoid any possible pitfalls yourself. As for me, I've not had any problems and I usually have a list of things I would like addressed upon arrival as far as maintenance goes. One thing I noticed that's new is that when you check in it's likely you'll get a call from the sales department asking if you wish to have your car appraised to sell to them (I did). To be honest, I wouldn't buy a new Lexus today with all those small four-cylinder turbo engines and the new spyware cameras that watch you driving. I love my 2010 ES 350 and I wish they still made them like this. I'd definitely buy another one. My visit consisted of a 30 point inspection, drain and fill transmission service and serpentine belt inspection. I did ask to see a sample of the tranny fluid to see how dark it was since the car comes with no dipstick, but they forgot my request. They did run into a problem with the drain plug being stripped from the previous tranny shop so they had to get one from the Toyota location which added an extra hour and a half to my wait. Altogether the inspection and trans service set me back $532. It would've been nice if the inspection included a diagnostic scan to check for any codes. Overall, everything went well, and Harold my advisor was very attentive. You'll pay a little more here than the average shop, but at least you get the right parts and fluids. I'll be back when I need something else fixed.

I live in Hawaii and needed a odd part for an old mazda.......I choose to make my life hard I…read moreguess. What a great place to have called. They got the obscure part ordered (Drip rail for a 08 soft top mx5) and on its way day of order. River (rose? It was over so quick I only got the name 2 times...5 times too few for me to remember)was the Fantastic person that helped me. I have been calling mazda dealerships all over the mainland and either they would not ship to me or my local dealership or they wanted 600 shipping (more than the price of the part which is a long piece of plastic moulding) This place was a breath of fresh air and a truly pleasant experience. I felt like I was in a parallel universe where things just went right for 10 minutes. I told them the part number, they looked it up said where do you want it and boom. 6 months of headache over hahaha I am stocked! Now back to the real world where everything goes wrong hahaha

After 10 years and 107K with my little Mazda2 (purchased at a different local dealership), it was…read morefinally time for an upgrade! I did my price/condition research via CarFax, Kelley Blue Book, and JDPower online, then made an appt to test-drive a used 2021 Mazda3 (45K miles) at Roger Beasley Central. (Before making the appt, I specifically asked a store rep online if the price were open to negotiation, since my research w' Kelley showed an average listing at thousands less than Beasley was asking. The online rep said yes.) THE GOOD PART: Once at the store, Sky was a pleasant and knowledgeable salesperson. She patiently answered all my questions (esp since I'd never driven a keyless car with apps before!) and went with me on my test drive. So far, so good... THE BAD PART: Once I'd driven the car, a "numbers guy"---I think his name was "Willie" but I'm not positive (heavy-set w' beard/cap)---came over with a couple of printouts with figures, offering me not a penny less than the initial $19.5K asking price! As mentioned, I'd already done a ton of research online, showing the "Typical Listing" price for this make/model/mileage at $17.7K, the Kelley "Fair Purchase Price" at $16.1K, and the JDPower price at $18.1K. "Willie" brushed off all of my figures, saying I must not have entered the correct mileage for the Kelley quote (which I did), and that Beasley "did not use" JDPower numbers. (Just because you don't "use" them doesn't mean JDPower doesn't have reputable numbers!) I didn't expect to get the low-end price of $16.1K, but I certainly DID expect a bit of negotiation that ended up closer to the $17.7-18.1K numbers. Especially since I was offering to pay for the entire car up-front! I've negotiated for used cars several times in past decades, and I know that the dealership always initially marks up the price and that the later agreed-upon price usually falls within the range shown by Kelley and others. But this guy offered NOTHING. He also told me that Roger Beasley had 4 dealerships in town and that I was not going to find another similar Mazda3 with them at a better price than $19.5K, since all the prices were linked---insinuating that if I really wanted a Mazda3, I'd have to deal with Roger Beasley! At this point, I informed him that PoleStar just down the street on Burnet currently has a similar Mazda3, as do other Mazda dealerships in Buda, San Antonio, etc., as do other smaller dealerships within Austin. He basically shrugged, and I left. Just curious: Did he think I was ignorant about car prices since I'm a middle-aged woman?! I find it hard to believe that he would not have negotiated the price with a man, and taken him more seriously. Needless to say, I won't be coming here again.

I was considering buying from these guys. The car was around…read more15k. He told me I could pay 3 years of $500 a month. The math doesn't math. Read reviews. Because when there is no middle ground (absolutely amazing or absolutely trash) it's because the ground may have been paid for. The other reviews are heart-breaking. It's risky business to have a I Win/You Lose mentality in 2026. I pray for everyone here.

Erin and her entire staff were courteous, informative and exemplified great customer service.read more

Eddie Haddad over at the dealership was able to locate me a great deal on a 2026 Ford Ranger,…read morelocate the right model with the features desired and provide me with a variety of lease or purchase options. I never had to step foot in the dealership. The paper work was sent over digitally and the vehicle was exactly what I was looking for. We ended up purchasing as the dealership was running a very affordable 0% interest for 3 years.

My husband bought a truck from Tom Bobb at Leif Johnson Ford. He had been visiting with several…read moreFord dealers and just honestly got the "ick" from many of them. They were pushy and one even played the keep the keys in the back on the trade in game with him...that didn't go over well. With Tom and everyone at Leif Johnson, there were no games, no nonsense. My husband had multiple LONG conversations with Tom and Tom was never annoyed, never impatient. He took time to explain many options about various trucks and leasing versus buying. He said this is by far the best experience getting into a new truck that he has had ever and fully expects he will be going back. My husband wanted me to note, he's 65 and bought probably 15 vehicles in his life and this was by far the best interaction!

Overall, a very good buying experience, and most of that credit goes to Zaid. He was friendly,…read moreresponsive, and communicated well throughout the entire process. Buying a car can sometimes get complicated, especially when management and all the behind-the-scenes negotiations get involved, but Zaid stepped in multiple times to keep things moving and ultimately saved the deal more than once. Covert offered a great price, worked with me over the phone, and delivered on the value they promised. That said, some of the traditional dealership tactics and back-and-forth with management felt a bit outdated and made the process more frustrating than it needed to be. If you're shopping at Covert, ask for Zaid. He made what could have been a stressful experience much smoother, and his customer service is the reason I'm leaving happy. Great prices, great salesperson, but there's definitely room for management to modernize the buying process.

Bought a brand new truck with 20 miles on it. Within one day of having it, it had issues. From…read morebreaks squeaking, tint messed up and a bunch of electrical issues. Every time you drive it you have to reset the display to get it to work. It took over 3 months to get it in the shop due to their lack of responding and follow ups Now I am being told nothing is wrong with it and I've been sitting for 40 minutes waiting to talk to a manager to show them videos and photos I have of the issues. This truck was $75,000 I'm so confused why there's so many problems with it if it's brand new. So shady don't waste your time or money here like me. Update: we took the truck to California after being told nothing was wrong with it and the battery completely died and couldn't even be jump started. And after getting it to O'reillys hours later they had a list of issues they found with the starter and battery. Confused since Covert said nothing was wrong with it.

I had a great overall experience with Mercedes Benz of Austin. The service was excellent and we…read morecouldn't be happier with our purchase. I want to give special recognition to MARCUS BENTON and RK JOHNSTON. These two guys were very professional, courteous and followed up when they said they would. Regarding a post-sale follow up matter, they were diligent, trustworthy, courteous and did not let me down. I give these guys (and MBZ-Austin) my highest recommendation.

I had a very disappointing experience with this dealership. Less than a week ago, I visited in…read moreperson and was given an offer on my vehicle, but they refused to provide it in writing. When a dealership won't stand behind its own offer on paper, it raises serious concerns about transparency and professionalism. The lack of consistency and communication made the entire process feel like a waste of time. Buying or selling a vehicle should be straightforward and honest, and unfortunately that wasn't my experience here. I would recommend getting every offer in writing before making any decisions. Based on my experience, I won't be doing business with this dealership again.

It has been 5 months and I still do not have a proper title to the vehicle. The Texas DMV wrote to…read moretell me the title had a lien on it for the falsified odometer. I had to hire an attorney to try and alleviate the title issue. At this point it would be easier for Luke to return my money and I would return vehicle. Luke has not been responsive to me so my attorney had to handle this issue. The Texas DMV agent agreed that the dealer would be better off returning my money and taking the vehicle back. They do not know when the title will be released. Luke it would be in your best interest to return my money before this lands up in litigation. It will get expensive to fly to Colorado for court multiple times. That vehicle has already been ticketed for no license plates parked on the street. I have no where to park the vehicle and it's causing me legal problems. I am at the point of filling civil litigation unless we can work out a return. I still do not legally own this vehicle.

Fantastic experience buying a car from Luke, and Greg had it in better than expected shape when I…read moremade the purchase Wholeheartedly endorse