I am very grateful to the staff at CarMax South Austin! Not only did they help me secure the…read morevehicle I wanted, but they also helped me with trading in my previous vehicle. Thank you to Morry for helping me test drive cars and see what I wanted! Big shoutout to Jordan S. for making the purchasing process seamless and a great experience! She is EXTREMELY knowledgeable and made sure to answer all my questions and concerns with ease. If you are in the market for a new vehicle, I HIGHLY recommend working with Jordan!

Carmax advertises themselves as a no haggle simple solution. Their offer was below everyone else on…read moremy trade-in by about $3000. Their vehicle was priced over market by 10%. The problem was they did have a car that we liked. In the end, I was so turned off by the poor customer service, the overworked employees, and the lack of process. If you're going to make it big mechanized and one simple price you at least have to be efficient and service oriented. Somehow they sucked it everything. Definitely changed my perception of ever wanting to deal with Carmax for selling or buying a car. I really felt bad for the manager that I discussed it with, I was trying to be polite, but he was just a cog in the machine.

Purchased a Mazda with their internet sales team yesterday. Can't say enough great things about the…read moredealership and everyone I dealt with. Dustin Walton responded to all of my questions succinctly and transparently. Zero hard pressure sales. Just info ... and provided faster than I could have imagined. No push to get me into to see the sales team. Just great info and the most competitive prices and largest selection I found in Texas. I knew the cost and the breakdown, had the window stickers for the two cars I was deciding between, and was ready to drive the hour to Austin to check them out and decide. I left the house having researched the vehicles and confident that their quoted offers were the best I had seen to date. Got to the dealership and everyone was super friendly and helpful. Jake Hudson helped us out with the vehicles. No hard pressure sales techniques. No attempts to upsell. Just gave me the information I needed to make the best decision for us. I already knew the cost and what was on the vehicle ... so when I made my decision. Paperwork was straight forward and Mike Escalante, the finance manager, put together our paperwork. He was great to work with. Once he knew what we cared about and what we didn't ... he answered our questions and made several suggestions that were huge benefits for us. He owned the same vehicle we were purchasing, so he was very helpful and also gave his personal insight as an owner. I have bought numerous vehicles over the years. I usually do internet research and prefer to negotiate the specifics of the deal before I get to the dealership. Some places try and get you in ... and then try and figure out how to add in the costs to maximize the dealer profit to your detriment. Many try and get you into the dealership and then play the game where the salesman goes back and forth to the manager while you just sit and wait. This was, by far, the easiest and most pleasant car buying experience I have ever had. In the past, it took months of negotiations with multiple dealerships to get to a good deal. Because of Mazda's approach ... and the professionalism and approach of their folks, I was able to get everything I needed within 1/2 day and the vehicle was purchased by that evening. This is a great dealership with a great vehicles ... highly recommend them!

I relocated recently and brought in my Mazda 2025 CX-5 for an oil change. I was greeted right away…read moreby friendly staff and "Cujo" the sweet dog behind the counter. I waited inside the lobby and it didn't take long before I received an email with a video of what they'd done. One person was so helpful and so nice, KC. He took the time to explain everything, verified coverage and he was very professional. His wife is a nurse like me and he gave me a hug before I left. During a time when its hard to find excellent customer service, I was so grateful to find them!

I purchased a car from Long Motors last year. I never had one problem with my 2007 Honda Fit. I…read moreabsolutely LOVE my car! The reason why I chose Long Motors was because I needed a car fast without a credit check because at the time I was preparing to buy a home. They helped ease my stress with their warm & welcoming staff!!

First vehicle I got with Long motors south Austin had issues first day continued for a month back…read moreand forth them trying to fix it till I got fed up. Once they actually seen me show up mad crying demanding to speak with the GM. He finally comes out talks with me while I'm in tears takes me outside towards the back cause there were customers around he then tells me about a trade for another vehicl. I pick out a vehicle everything is the same except 2 issues that needed to be fixed and they would call me to set up a time once parts get in. Never called. I called and of course no parts still no call no parts. I have NEVER been late on my payments they want to lock my account because they stated I did not make a full payment for insurance. When I called spoke with Veronica in finance (VERY RUDE UNPROFESSIONAL) she stated cause I did not have full coverage I said I never had full coverage yall said as long as it was liability and met the amount required. Veronica started talking over me being very rude saying i was wrong not paying attention. Now second time I sent over insurance to their email but still was being charged because a week later they still did not check my email. Once I called again spoke with Victoria about my account being locked to be able to pay in store like I always do she stated because of that paying the insurance. I told her I sent yall my insurance weeks ago. She said well that is why your account is locked I said that is yall fault for not checking yall email not mine. Account was never unlocked. Now current issue. I had been out of town for a funeral and I had been calling and texting them to still unlock my account to make my payment online since I was out of Texas. Once I spoke with Veronica again being rude and unprofessional on why they sent a tow truck to pick up my car she said well you did not pay I then told her how am I supposed to pay when I just got back in Texas from my mothers funeral and I kept telling yall unlock my account to pay and still nothing now yall want to tow my car cause of yall mistake. This person had the audacity to tell me o well that is your problem. Now you have to pay and your account has been unlocked since Friday. Once I told her that is a lie I have proof and then she started raising her voice saying well I guess you are confused. When I spoke with the tow man he stated I charge 150 so when you pick up your car it's their payment plus my 150 I said ok. When I call to see how i need to make the payment cause of course my account is still locked even after they have my insurance Victoria says o it's $615 that was yesterday. I call to let them know I will be by to get my vehicle Veronica then says the amount owed is $900 something. I said how does it go from 615 to 900 something in one day. She says for towing I said no he said he charged 150 she then says o well I don't know that is what it is. This Carlot is so full of shit they take your money give you a messed up and just take advantage of you. I DO NOT RECOMMEND THIS PLACE TO NO ONE NOT EVEN IF YOU ARE DESPERATE!!! Finance is so ugly rude very unprofessional I am so disappointed disgusted on how this place has people there like that. Instead of working with yall customers to get more and better business yall are losing business. I will be by to get my belongings out that car and take my money and business to another location.

Cousins, you already know I love great service. Having experience and customer service and…read moremanagement for over a decade allows me to the ability to understand what it really looks like and how important it is in the success of your business. Enterprise did not fail me in reference to the experience. I ended up rescheduling my appointment that I had a previous day due to all the events going on and wrapping up paperwork for a car accident that I recently had in a car that I purchased this year as well. The best experience was really understanding what I was purchasing and signing for again, and the fact that I have an upgrade from what I had previously had a lower price. I'm very grateful for the experience and the test drive and the openness that was provided in this journey. Finally, did you know that when you rent a enterprise car and then decide to purchase one of their cars off of the sale lot, they will take care of the rental for you and you don't have to worry about going to get this car dropped off. It's always the service environment for me. Everyone was really friendly. The managers and the supporting Financial staff were very communicative and helpful in the quick transition of the new purchase.

Forget The Motor Mile, I started with Enterprise Car Sales online, purchased the following day and…read moredrove out! Epic salesman, Justin Miller is part of a solid team at this location. Thank you

I had an amazing experience at this dealership! From the moment I walked in, the staff was…read moreincredibly helpful and patient in helping me find the perfect car for my needs. They took the time to understand what I was looking for and made sure I drove away happy. A few months later, I needed some mechanical work done, and they honored my warranty without any hassle, fixed everything at no cost. The service department was just as professional and friendly as the sales team. This place truly is a one-stop shop for everything you need. Honest, reliable service from start to finish. I couldn't be happier and would recommend them to anyone looking for a trustworthy dealership!

We had a great experience buying a Cadilac Escalade from Everflux! Everything was very honest &…read morefair from the negotiation, pricing & maintenance of the vehicle. We would definitely buy from them again & highly recommend to anyone looking for a vehicle!

Quick and easy state inspection with a clean waiting room. My only complaint is that I wish he…read morewould have caught that my inspection wasn't due for another 3 months before he did the work. Yeah, I know...I should have caught it myself but the darn "5" looks like a "2" when you're looking at it from the back of the sticker. Go ahead and judge if you must. The owner's nice and seems honest enough, though, and I don't think he was trying to pull a fast one on me or anything. Like I said, I totally should have caught it myself. It just would have been extra awesome if Mr. Genesis had caught my fubub for me.

This place really works with you and helps you out. They recommended several places I could go and…read moreget some minor stuff done and gave me plenty of advice. Mario ( I asked for his name) sat me down in front of his desk and explained the whole catalytic system and how volkswagens had recalls on the converter. The state inspection guy was kool too.

I recommend this place to every one... Alfredo is so…read morefriendly and to give always give quick response and he will satisfy the customer... Very Good customers service....

Quick response time! Excellent customer service. And the fact that they had a tow trucks that…read moreeasily fit into a parking garage with low clearance was a LIFESAVER after trying others who could not accommodate!

Joshua Lottermoser made it a great experience, he was positive, friendly and helpful!read more

great customer service from Juan Gomez and Rafael Valdes ... from the minute we walked in Juan gave…read moreus exceptional service helped us get our dream car and till the last step of picking out our warranty package that best fit our needs Rafael was there every step of the way!!! They treated us like family and that was such a wonderful feeling keep up the great work having employee's like Juan and Rafael!!!