Austin was very respectful & helpful with me. However, I brought my vehicle in for a brake check,…read moreac update and tire rotation. Austin informed me he tried to do a check on my car re: accident. I had purchased my car & knew there had been a minor accident/repair before I had bought it. NOT slavaged. I bought it from a Carmax. Essentially, I was refused any service & encouraged to take my car to a body shop/mechanic for any repairs. Really? Tire rotation/ac check? ‍ I've never had a mechanic refuse a repair on any of my vehicles & I'm 64 & have owned 6 vehicles in my life. Just odd...

The techs here are amazing! Very speedy diagnosis for my vehicle and it was fixed the next day…read more(next day fix due to my own schedule). The staff is super friendly and honest. Forget about going to the dealership for anything. They will be my go-to for everything now!

Frank was great! Very thorough and fair pricing. I'll definitely be using his services for all of…read moremy future repair needs.

In regard to your response Frank I'll expose again why no one should use you. To start I used you…read moreafter the break issue we resolved to give you a shot. I bring up that brake issue because it eventually became a pattern of dropping the ball, and repeated issues 1. My car had to be towed because basic logic well known issue for GMC/Chevy 6.2 liter V8 engines have a lifter issue which requires engine replacement. The car wasn't in bad shape as you say. Cadillac dealership said I should have it towed due to the knocking sound. My car has always been kept immaculate. Yes you quoted a fair price, it was Lambs in Lakeway that was ridiculous and most people know they are. The engine took long because they sent the wrong engine and in regards to my finances it wasn't I couldn't pay . I was at the mercy of you and I was nothing but polite every single interaction with you. Your dropped the ball so many times and you actually asked me for advance payment at one point because you needed to pay your taxes . I didn't want to pay you UPFRONT Frank. You fix then pay, that's most every way it's done . You didn't have the money to cover costs which is a concern regarding running a business. I had also just spent money on another car repair and boat repairs . The car sat as I decided what I wanted to do. As far as stating you could have charged me storage you never once mentioned that and I have every phone call that proves that. Pretty shady of you to pull that out on your reply here. Again not on single time did you ever mention storage fees. So please don't act as if it was some favor you did. The car went in for an engine replacement. As you confirmed the day you put the engine in to test drive you call me telling me I need steering column replacement. Yes I have you on recording Frank stating that indeed the lift and big tires were the culprit. The steering was completely fine and it had not been driven once per you as we waited for the engine issue and replacement to be resolved. You now understand why I recorded you. You can't remember what you told me. I didn't struggle to pay you. I had a boat in repair and another car a Range Rover in repair. I communicated to you very professionally. By the way let's remember you had me pay up front on everything. It was the engine that was ordered that was delayed. 2. Regarding the transmission line. Let the public see this post. I pick up my car from Frank and I make it about a quarter to half a mile or so down road and what becomes the problem is the transmission line. Frank I have that call to you recorded as well and your claim that I accelerated or false and blew the line is total BS. It had nothing to do with big tires. I'm saving all my facts, statements from GM certified techs , and video of your guy coming over to "fix" it. Within a day or 2 it went out again and I made you tow it for free. It was your guy that you sent and had him do what he did and sent me on my way and that all was fine only to have it sent back to you. By the way on our recorded call you tried to lead me to believe with certainty it was one thing when in fact you were wrong and called me with another reason. Again grateful I recorded both those conversations. The reputable mechanics I discussed were my brothers out of Houston. My brother owns a professional garage and luxury and collector car biz for 22 years. The other reputable people was a connection I had out of A Cadillac dealer in Dallas. I mentioned this to you and so logically my car stayed locally with you. 3. The whole issue about you spending 200 for the detail I will just say to anyone reading this look at the pics of my Escalade left in his care. Never should have happened Frank. By the way I took a time stamp video of my car before it went back to you. I didn't spill the oil. That's a regular engine oil. Why would I need engine oil to leave in my backseat after you just repaired and did an engine replacement. Again shady of you to blame that on me. And by the way I had to waste 3 hours of my work day sitting there waiting on a detail. Completely unprofessional. 4. I asked you you fix my windshield wiper motor while you had it. You never did. I kept asking you very time you had the car and I have your texts alone that show you forgot several times. same thing Frank regarding the transmission thermostat. I asked you several times, you came out to fix my running board and forgot to get the transmission thermostat and windshield motor. Again pretty crazy you fixed my transmission yet our texts show you dropping the ball on the thermostat. I have lost count on the amount of texts I have that show you never show up on time. I'm done with my response. I'll update this post after claims court.

My husband and I have been customers of Juke with our two vehicles for typical maintenance and…read morethey've always been reliable, so when my brakes suddenly went out on my Jeep, I went to Juke for help. It was easy to make the appointment to have the Jeep towed in and they got back to me by the end of the day with the diagnostic. My brake line had blown out and they were going to replace it. The next day they called to tell me there were no brake lines available for my Jeep anywhere with MOPAR, or any other manufacturer. People in my situation are all waiting months for these things on back order. Most shops would have probably told me to come tow this Jeep out of their way until a brake line was available. Not Juke! They thought outside the box and let me know a hydraulic shop they work with could build the part for me, and it would only be $80 more! Perfect! Even though they had to run around town with these brake lines, and rely on another shop to hunt down parts and fabricate custom brake lines for me, they had my Jeep back to me after just 6 business days! The other great thing is Miguel kept me updated the whole time and I never had to worry about if my vehicle was being taken care of. The people at Juke actually care about their customers and I recommend them to everyone I know.

Last time, Miguel made my day. Helped me diagnose a battery terminal issue, offered multiple…read moresolutions based on my budget & printed out info on it for me. BEST part was I had a huge dent in the front fender that I figured I'd pay to fix later this year yet upon pick up the dent was gone!? (Matt?) worked on my car and went completely out of his way to fix the dent. Total cloud 9 jaw drop! Sarah, Forrest, the gentlemen with fun colored hair... everyone is helpful and the biz is so well structured and efficient. No one likes spending on a broken down car but somehow I always walk out of here feeling like my car should break down again just so I can come back lol

Great communication, honest and professional. I was able to get my spark plugs replaced at a great…read moreprice and loved the convenience of being able to come to me to do the job. I would definitely recommend Steven to anyone looking to get repairs or services done on their vehicle and want great overall service. I was very pleased and will be keeping him in mind the next time I need repairs done. Thank you!

I noticed, late at night, that the brake lights on my Honda wouldn't turn off. So I sent a message…read moreto Steven the next morning. He responded promptly, and was able to schedule me in that morning between his other appointments. Steven is professional, knowledgeable, friendly, and skillful. Affordable, too. He exudes honesty and sincerity. (He noticed the issue was actually the brake switch, which ended up saving me $20+ dollars.) He fixed the problem in a short amount of time, and I then asked if he could help with a different issue related to my tires -- he took care of that promptly as well. I *highly* recommend him. I will without hesitation be using him in the future.

I've been meaning to write a review for a few months now, lazy I know…read more I brought my Kia to Joel on a recommendation from a friend. Boy was she right! The check engine light came on and I lost all power. I limped into Silent Auto and left my Kia in Joel's capable hands. He was able to diagnose and convey in layman terms what was going on. Not only that when he had my cars guts on the ground he let me know some belts needed to be replaced and didn't charge me for the labor. I will never take my car back to the Kia dealership after working with Joel! On a side note, as the name suggests this shop is hearing impaired. I am not hearing impaired nor do I know ASL. That DID NOT stop either Joel or his partner from being able to communicate with me. These gentlemen are great and I will be recommending all my friends to them.

Mind blowing experience. Honest people! Was told that I might be having shock & axis issues. I…read morewanted to go for a second opinion and my friends told me to check Silent Automotive. So I did... They most certainly saved me hundreds of dollars as they identified and fixed the problem in five minutes.. who would have thought?? and the car was smooth as ever! What more do you want from auto shop who is known to rip you guys off! Joel and Danny are great owners, and their primary guy, Brian Johnston, really knows what he's doing down there.

As a woman I am intimidated to get my car serviced because I am afraid of being taken advantage of…read moreby mechanics and that was not the case at all with Next Gear Auto. I wanted my break pads to be looked and at Next Gear Auto was a fraction of the price and they came to me! Both things felt like such a treat. During that appointment Next Gear didn't make any changes aside from what we agreed to and did a full inspection of my vehicle with other things I might not be aware of. I took that list home with me and reviewed it made another appointment to get other things fixed. This was a great experience and Next Gear was very transparent in pricing and I'll certainly come back to them.

Great service! Helped me install my mudflaps on my new car. One of them got a little loose and he…read morecame back and tightened them the next day.

I came here past due on my car inspection and no lie - I believe I was here only 8 minutes…read more We pass this place fequently since we're in the hood constantly walking Congress and little did I know they can test for state inspections. Pieces of advice: - They only offer these certain times of the day. My short term memory fails me so call and double check what time they do these before you go. - You have to wait with your car at the shop. Which ended up not mattering because they were so quick. (This might not make a difference to those of you who do not live in the area anyway) My experience there was short, but for sure that's definitely good thing.

Everything about this shop rocks. They were quick, very reasonably priced and extremely…read moreknowledgeable. I had very bad luck with another shop and felt uneasy and not safe driving my car. I took it to Ansar and it is running great and I feel safe now. He also fixed my radio that stopped working due to card issue. I got in and out with that one in less than 10 minutes. If you value your safety and you wallet, I could not recommend this shop more. Ansar and his team are wonderful!

If we could give Javier more than 5 stars, we would. We…read morecalled Mechanic 2 You expecting to schedule service sometime next week. We were pleasantly surprised when Javier said he could work us in the same day for an AC issue. Javier was very communicative throughout the process, and he was super accommodating with our pickup. We felt Javier's pricing was very fair. We were happy to support an independent mechanic. Happy to now have someone we feel we can trust to help us with our vehicles. Thank you, Javier!

We called JJ to come out when our van wouldn't start. He showed up promptly and found the issue…read morequickly.....quoted us a very fair price to fix it. He had to get the part so the next day, JJ showed up again and the van was fixed! Wow!! I had a strong gut feeling JJ was what anyone would want to hire, and I was right! JJ has Excellent troubleshooting skills, very knowledgeable in automotive repairs and will do you right! He's upfront and honest! That's a rare trait in the service industry. We will always call JJ!! This review is coming from 2 people, the past Campbell's Maintenance Service aka Davids Repair Service.com. We were in the mobile rv repair biz for 16 years, now retired. We know Excellent and JJ is it!! Call him you won't be sorry and your money will be well spent!

I've been having intermittent problems with my clutch…read more Either I can't push the petal down, which prevents my car from starting, or I can push it down but the car stays in neutral: I can't put it into gear. Last Friday it failed three times. The first time was on a steep incline at the entrance to a parking garage of a building at which I had a job interview. I was stuck in place, and couldn't drive through the gate. The second time was on the way home on Mopac South, in stop-and-go traffic. After sitting in neutral, I couldn't push the pedal down to put the transmission back in gear. The third time was in the Whole Foods parking lot. I was able to push down the clutch pedal and start the car, but it was stuck in neutral. I told Cap's that the clutch problem was intermittent when I called this morning, and they asked me to drive down. The clutch worked on the way there. I took a cab home, which cost $40. They called in the afternoon and said they couldn't reproduce or find the problem, unsurprisingly, since the problem is intermittent and I was able to drive there. Since the issue has to be the clutch or transmission, I asked them to replace the clutch. The car's 27 years old, so having a new clutch would be worthwhile even if that didn't fix the problem. They refused, then the owner said they would do it and replace the throw-out bearing, if I signed a disclaimer stating the problem might not be fixed by by the new clutch and bearing. I said if that happened I'd just get a rebuilt transmission. However, when I spoke to their desk person again, he said they'd changed their minds and wouldn't replace the clutch. So, I'm at risk of again being stuck on a highway, on a steep incline, ..., and of being unable to commute to and from work. $80 for two cab rides for nothing. Very unhappy with their refusal to do the work I asked for, despite my willingness to sign any disclaimer they wished.

Great service, friendly staff and very responsive. Highly recommended for your car repair and…read morerestoration needs

National Rental Car completely failed me. My rental died on the road, and instead of helping, they…read moresent me in circles. The Uber link they provided didn't work. They sent me to Enterprise, who had no clue what was going on and turned me away. I called over and over and kept hearing "your case has been escalated," but no one ever contacted me. No car. No support. No compassion. I've been a loyal customer for six years, and this is how I was treated. I will not be renting from National again, and I want others to be aware of how little support you may receive when something goes wrong.

I live in this area and routinely visit this location. I have become familiar with many of the…read morefaces, but one of them sticks out, and he is worth the time it took me to write this review. My experiences have all been good at this location, but my last visit was exceptional. When I arrived at the Emerald aisle, I was immediately helped by Mr. Jadon. He was kind, and quick to help. When I asked for a specific vehicle, I wasn't very hopeful. I usually do a quick search of the Emerald aisle and if there's no vehicle that I specifically want, I tend to just grab whatever. This time I required a four-wheel-drive.. Jaden did not have to go out of his way to help me find what I was looking for, but he did so anyway, and he did it with a good attitude. Maybe the bar is on the floor for most of my experiences with employees, but Jadon went above and beyond to assist me, I was happy to get the vehicle that I wanted, but I travel enough that that's not enough to qualify going out of my way to spend the time too right a review. His customer service was exceptional. I wish more people had his work ethic. It's rare these days. Jadon, if you're reading this, I appreciate you dude.