National Rental Car completely failed me. My rental died on the road, and instead of helping, they…read moresent me in circles. The Uber link they provided didn't work. They sent me to Enterprise, who had no clue what was going on and turned me away. I called over and over and kept hearing "your case has been escalated," but no one ever contacted me. No car. No support. No compassion. I've been a loyal customer for six years, and this is how I was treated. I will not be renting from National again, and I want others to be aware of how little support you may receive when something goes wrong.

they found my item. hard to contact on phone but online system worked! I am very happy. thanks…read moreNational !

I rent a lot of cars from airports and it's usually a huge pain. This was the easiest experience…read moreI've ever had. I used my Costco card and got a discount. I did all the paperwork ahead of time so when I showed up to airport, I skipped counter, went straight to cars, picked a car in the class I ordered, keys were in car, and I left . Car was clean, in good shape, and had no problems. I easily returned car and that was it. Very easy very quick

Quick, friendly service. I love how I can use my debit card to rent a car as long as I have a…read morereturn flight. The car was clean inside and out. Check-out was seamless, and returning the car was even easier. Getting from the terminal to the car center was quick, and the signage was clear and easy to understand.

Hertz Rental Car Review - 10th Street Location…read more I would like to recognize the excellent service provided at the Hertz Rental Car office located on 10th Street. This office has many repeat clients who return specifically because of the professional courtesy and service provided by Caleb. Caleb is patient, knowledgeable, and consistently professional in the way he assists customers. I have personally witnessed him go the extra mile to help clients. For example, when a customer requests a specific vehicle, Caleb will call other Hertz locations to see if they can accommodate the request so the client receives the car they want. Marcos, who previously worked at this location, was also part of a great team. He has since moved on to another job and is missed. It is clear that this office values customer service and professionalism, and that is why many customers continue to return.

They bait on you on the toll charges. If toll is $1 they have a thing called platepass that charges…read moreyou $10 extra. Crazy! They have limited collection of vehicles; they don't have high end vehicles, sporty cars.

Excellent customer service. Clean vehicles…read more Highly recommend. Fair rates. Will shop again.

I had one of the worst experiences I've ever had with Enterprise Rent-A-Car…read more I made a reservation, showed up on time, and they simply didn't have a car available. No solution, no accountability. Just "we don't have it." Trying to salvage my business trip, I made a second reservation at a different location. Same result. No car available again. What's the point of a reservation if the company doesn't honor it? Because of this, I missed important business meetings and wasted time and money taking Ubers between locations. This wasn't just inconvenient--it had real professional consequences. This is a complete failure of service and reliability. If you depend on having a car when you arrive, do not trust Enterprise.

Service was excellent, real southern hospitality, easy access from the airport, you just walk…read moreacross the street once you get your luggage, go up to the second floor where all the counters are and they will direct you to whichever floor your car is located.

If I could rate them a zero, I would. The guy at the customer service counter was obviously doing a…read morehalf-assed job and did not explain the toll situation in Austin The car was dirty and the gas tank was not full. The guy at the check out booth told me to take a picture of the gas gauge, not to bring the car back full and let them know when I brought the car back. Then I called Budget customer service when I got to the hotel and tried to add the toll thing to my rental, only to be told that I couldn't do that over the phone, that I'd have to go to a budget location to do this. Not how I want to spend my vacation. I will never rent from Budget again.

I want to recognize Tom at the Austin Bergstrom Avis location for his outstanding service. Despite…read moreclear operational challenges and an incredibly busy night, Tom went above and beyond to help customers - who were not all kind or patient. Even while wearing a full leg brace, he moved throughout the rental lot, searching for solutions when management failed to respond, and coordinated with the teammates he could reach to get clients into any available vehicle as quickly as possible. He was calm, kind, and determined to do all he could to handle the difficult situation he faced. Thank you Tom for helping my boyfriend and I start our trip in the best way you could make possible, despite the circumstances and hand of cards you were dealt that night.

I returned the car with a full tank of gas. I filled up at the Texaco station about a half mile…read moreaway, 7 minutes before returning the car. When my receipt showed up in my email, there was a $150 "Fuel Surcharge." Very scammy. I complained through customer support, and had to submit my fuel receipt three times before it was resolved. I finally got a refund, but they refused to give me even a few Avis points or a coupon for a discount in the future. I am never renting from them again.

(6 out of 5 stars!)…read more This was my second time renting with Fox Rent A Car, and once again it was an excellent experience largely because of Zak. Zak was extremely helpful, professional, and communicated everything clearly from start to finish. The checkout process was quick and timely, and he went above and beyond to explain things I didn't fully understand without ever making me feel rushed. Because of Zak's outstanding customer service, I'm officially a customer for life. I'm a co-parent and travel to Austin every other month, and Fox will continue to be my go-to rental company because of experiences like this. Please keep Zak around give him a raise, recognition, whatever you need to do because he is awesome and will absolutely continue bringing in repeat business. Employees like him make all the difference. Goodbye Budget Rental and hello Fox!

I wish i could give 0 stars but 1 is the only on Yelp. We booked a car through wisecars.com (car…read morebroker) and then they said we had to pick up the car from fox rent a car. It took us more than 30 minutes to get our car from the fox rent a car. First off, we reserved a Kia Sportage online and paid for it. However, when we got to the booth, the representative kept telling us we booked a Nissan Kick. And then, he said that car wasn't available either and that we can only rent us the Dodge charger which was a sedan. It newly saying is roomy and it would have plenty of space for our things. Which was bull! When we asked for a SUV, he said he had a grand Cherokee but it would cost us$20 more per day. It was so frustrating. He wasn't trying to work with us. I thought he was being rude and took advantage of us. We ended up taking the dodge because we didn't want to pay more. By the way, it wasn't roomy at all. It was cramped inside the car with the car seat, diaper bag, and me in the back with the baby. We were so mad. We complained to wisecars.com about our situation and they said they would email fox rent a car. They got back to us and said that fox rent a car actually upgraded us to that sedan. How was that an upgrade from an SUV? I wish I read the reviews for this rental car company before we went there. Don't rent from these guys. They don't care about you.

This was my first experience with Thrifty Car Rental. I don't normally rent cars for a short trip ,…read moreso I rented a SUV at the Austin-Bergstrom International Airport for the Thanksgiving holiday. The service was outstanding and the vehicle and services that I had requested were delivered. The rental price was a little high but lower than other options offered in Austin. The reservation was made through Expedia.com. Overall, it was a great experience and wouldn't rule out Thrifty for future car rentals.

Fast and efficient service! I only rent based on reviews and I have learned this lesson the hard…read moreway!

Disgusting, dirty car. Smells like urine inside. No words for poor service. Do not pay your credit…read morecard company for this service. Call and complain and make sure you get your money back. They are being investigated and should be shut down. Returning the car after a few minutes in it because it stinks so bad. URINE!!!

Horrible experience, long wait, 20-30 mins from the airport in a run down establishment in the…read moremiddle of nowhere. If you want to wait 2-3 hours to get your rental, then this place is for you! Wouldn't recommend! Pay the extra money and go somewhere else!

I was a bit taken aback to be asked to sign the contract when there was none to actually see, but…read morewas told, "Oh, we'll email it to you." Felt like signing a blank check, but I thought, "It'll be okay." However, it's been a complete fiasco to deal with them regarding being rear-ended, with the exception of their Roadside Assistance line; that guy was excellent. But apart from that, I've experienced a Hertz.com website that won't recognize the car contract or tags, the customer service line is "no longer in service", and the "contact us" form leads to a blank web page. Calling leads to a "call us again on a business day" message. I finally got a foreign call center who told me there was an accident report form in the glove box (nope!). I finally wrote up a statement and told the attendant when I turned in the car but got an "YOU HAVE DAMAGE! YOU MUST REPORT THIS!" email/text. Called the CS rep again and was told everything should be fine, since they have all the claim numbers, etc. But again today, I got the same email, demanding I account for the accident on your non-functional website. This is astonishingly bad customer service, which has taken hours of my time, day after day, and the fact that it's ongoing is even worse. It's clear that there are pervasive problems behind the scenes, particularly when they are things that should be easily addressed. :( Also, if you do book with them, look the car over and take photos--the seams were ripped in 3 places in the back seat. Lastly, be aware that if you use the toll roads, that will cost you big-time through Dollar, but you can set your GPS to "avoid toll roads" and it will prompt you to easily hop on and off the freeway at the appropriate times to avoid them entirely. :)

Do not ever rent from this company which by the way is owned by Hertz. They have unbelievable…read moreamount of hidden charges and a confusing toll fee. Really really not upfront. DO NOT USE.