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The Parking Spot West

2.9 (278 reviews)
Open Open 24 hours

Services - The Parking Spot West

Parking

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Outrageous!!
Liz L.

I was unaware of the pricing and thought it would be competitive with all the other park and ride companies nearby that charge $10/day for covered parking so I wasn't concerned. When I pulled up to the kiosk to check out, my jaw dropped when I saw that I owed $98.32 for 3 days. $33/day is completely ridiculous!! I could have valeted at the airport for a cheaper price!! I feel like I was robbed and will never park here again. Their deceitful parking practices are unacceptable.

Darla A.

I've been using the parking spot since they opened. Initially, they were a less expensive alternative to parking in the long term airport parking. Recently, I parked there for four nights for the Thanksgiving week. I didn't get a car wash. I didn't use valet. I self parked my car and waited a very long time for a bus to pick me up to take me to the airport. With my AAA 10% discount it cost me $162.38. Their parking rates have gone up to $30 a night ($27 with the AAA Discount). and the airport fees are over $27. The last time I went home for Thanksgiving was 2019. Their rates were $12.60 a day. When their rates were $12.60 a day, they had an attendant at the entrance telling you where to park to ensure quick pickup. They also had attendants manning the booths as you left. This time, there were no humans other than the driver of the bus. Scanning their code was cumbersome at best. It took me several times for the reader to pick up my information. Not sure how they can warrant nearly 150% increase in parking costs with less people working there. I'm done with the parking spot. Those prices are insane.

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23 days ago

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1 year ago

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1 year ago

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4 months ago

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6 months ago

This is the only place I will use. All parking spots are covered, shuttles are frequent, secured - no complaints.

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1 year ago

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9 months ago

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3 months ago

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11 months ago

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1 year ago

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1 year ago

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11 months ago

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3 years ago

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1 year ago

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3 years ago

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10 months ago

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11 months ago

We had a reservation, but still waited 20 min for a shuttle after parking our vehicle.

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3 years ago

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2 years ago

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2 years ago

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7 months ago

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2 years ago

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3 years ago

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5 years ago

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3 years ago

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4 years ago

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5 years ago

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2 years ago

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3 years ago

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2 years ago

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4 years ago

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2 years ago

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2 years ago

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2 years ago

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4 years ago

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2 years ago

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Thanks Lolly! We'll see you again soon!

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3 years ago

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2 years ago

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2 years ago

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2 years ago

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Page 1 of 7

Ask the Community - The Parking Spot West

Review Highlights - The Parking Spot West

I have to say though, the shuttle driver Anthony was AMAZING, kind, efficient, and was clearly busting his ass to get people home as quickly as possible.

Mentioned in 3 reviews

Read more highlights

South Congress Parking Garage

South Congress Parking Garage

(7 reviews)

78704 (South Austin)

I had been using this garage for years until recently I received a 60$ "citation" for my license…read moreplate suddenly not being in their system. Low quality ownership and practices. No class. No worries though, plenty of other places to park in the area.

Do not park here unless you want to be scammed and stolen from! I am a reasonable, intelligent…read moreperson who has lived in Austin for several years. I understand how parking garages work in the city. I parked here because there was a sign that said Guero's customers park free for two hours. There is no arm and no ticket when you drive in. I looked for a QR code and only saw one for a few premium spots by the entrance which were marked in yellow. There was no signage explaining how parking worked and no prices listed at the entrance, so I assumed I would get validation at Guero's or would need to scan my receipt. However, the exit was open upon leaving the garage and there was nothing to scan. I was there for less than two hours and the garage was very sparsely occupied, so at that point I just left. Well, my friend who had had an identical experience to mine and I both got $95 tickets in the mail from Premium Parking in New Orleans for "parking illegally." I appealed mine, explaining the situation and sending them a photo of my receipt, and they lowered the fee to $30 because I was a patron of the business, disregarding all of my concerns about visible signage, illegal business practices, etc. I complained again and they told me that all appeals decisions are final. When I tried to pay the bill, the website wasn't working, so I called and complained again. The employee was really nice but didn't pretend that he was going to help me at all so I finally said that I would just pay over the phone. About 15 minutes later he realizes that their whole system is down and that's why I couldn't pay online so I'd have to try a few days later. This whole process took about a month and was endlessly frustrating. Parking in a free garage shouldn't cost more than what I paid for dinner! Premium Parking runs on trickery and is funded by theft and I will be checking the ownership of parking garages in the future before using them to make sure I never use one of theirs again.

The Parking Spot West - parking - Updated May 2026

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