Overall, a very good buying experience, and most of that credit goes to Zaid. He was friendly, responsive, and communicated well throughout the entire process. Buying a car can sometimes get complicated, especially when management and all the behind-the-scenes negotiations get involved, but Zaid stepped in multiple times to keep things moving and ultimately saved the deal more than once. Covert offered a great price, worked with me over the phone, and delivered on the value they promised. That said, some of the traditional dealership tactics and back-and-forth with management felt a bit outdated and made the process more frustrating than it needed to be. If you're shopping at Covert, ask for Zaid. He made what could have been a stressful experience much smoother, and his customer service is the reason I'm leaving happy. Great prices, great salesperson, but there's definitely room for management to modernize the buying process. read more

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Bought a brand new truck with 20 miles on it. Within one day of having it, it had issues. From breaks squeaking, tint messed up and a bunch of electrical issues. Every time you drive it you have to reset the display to get it to work. It took over 3 months to get it in the shop due to their lack of responding and follow ups Now I am being told nothing is wrong with it and I've been sitting for 40 minutes waiting to talk to a manager to show them videos and photos I have of the issues. This truck was $75,000 I'm so confused why there's so many problems with it if it's brand new. So shady don't waste your time or money here like me. Update: we took the truck to California after being told nothing was wrong with it and the battery completely died and couldn't even be jump started. And after getting it to O'reillys hours later they had a list of issues they found with the starter and battery. Confused since Covert said nothing was wrong with it. read more

Covert Auto Group at 8107 Research Blvd did an outstanding job of taking care of my needs for purchasing a new Ram truck at their business. Ryan Sugre, Sales Professional was very friendly and handled my purchase, and did an outstanding job of showing me the vehicle and informing me of all the accessories and benefits. PJ Shelley, General Sales Manager and Paul Fuqua, Financial manager were also very friendly and handled everything very professionally with me making me feel comfortable with the total transaction. read more

Never mind the fact that you buy cars from here and can't guarantee that the parts on them are new or in great shape. The workers in the service department steal the items from your vehicle, and when you complain not only do they deny it but they gaslight you and blame you for your item belongings being stolen. When you escalate your concerns to management, they ignore them but encourage you to continue to patronize them. Only spend your money here if your car is empty or if you can endure that your care is pristine or exactly as described. read more

This place is almost always short staffed of mechanics and might also have a chance of scuffing your steering wheel with the clip of their pocket knife. There are times where you will not get your car back for a full week. They will almost always lose your tire caps from your tire nozzle. i lose one every time I return. The worst part is they will go through your glove boxes and throw everything out of there creating a mess instead of calling you if they can't find the tire lug lock. But why do I keep coming back? They have a deal of like about $70 for 3 oil changes plus a 5 tire rotation which would all cost me less than doing it myself on a wrangler. The staff there are pretty friendly and they offer a taxi service to take you out and back during the oil change. I guess you get what you pay for. But if I had a better equipped garage and space I would probably do these things myself. read more

Year and a half ago I bought a $27,000 used Tacoma with less than 100k miles. I just got it back from having to spend over $6k on a new transmission. Had a rookie salesman that stood his ground way too firmly. Don't trust this place. read more

I am a truck fleet manager for a commercial sports field construction company in Texas. We have 75 units that range in year model from 2021 to 2026. These trucks are all Ram 2500 6.7 cummins diesels. We use Enterprise Fleet to help manage this fleet. One of my field guys took one of these trucks into Covert for service due to a check engine light being on. A service advisor there by the name of Neil Mitchell received the truck from my guys that dropped it off as our home office is in Ft Worth. I called Neil after the truck was there for approx 2 days and left him a couple of voice mails. I also called back after a little while of not receiving a call back and asked the cashier or receptionist to give him a message to call me back. I never heard anything back that day. So i tried again several times the following day and then after still not receiving a call back i commenced to leaving a voice mail for one of the service managers. I never received any call back from that manager. I then sent a general email to Coverts online chat system on their website. I did get an answer back fairly quickly and it was from an internet sales person if i remember correctly and they said they would reach out to let service know i just needed a status update on our company truck. Finally i get a call from Neil after all of that and he wanted to talk over me and argue with me. So i just said look ... please just give me an update every couple days so i know whats going on with our truck. I informed him that i was a service advisor myself for 25 years and the number one job for an an advisor to do is to communicate with the customer... its also the easiest part of the job in my opinion. It only takes a couple minutes to call a customer and give them a quick status update. I am a reasonable person especially after writing service for 25 years. Customers can be very difficult and unreasonable at times so i try and be patient and understanding when it comes to someone that does it for a living as I did. Being a large company i do not expect a call every day but certainly at least every two to three days is reasonable. Honestly when they train you to be a service advisor they recommend to call every customer two to three times a day. I think that is excessive but customers do certainly appreciate it when you do communicate that often. After about a week of the truck being there i reached out yet again because i hadn't heard anything from Neil. Without getting to much further in depth here the truck was there for almost a months time. All that was needed was the SCR catalytic converter to be replaced. I feel i was deceived in several of Neils updates and also when i asked him several direct questions via text about the factory warranty period on the SCR catalytic converter and also another question about the part coming out of Chryslers Romulus Michigan parts distribution hub he just completely ignored those questions and never answered them. I know this dealer doesn't want things done this way... no dealership does. So I'm not calling out nor questioning the integrity of Covert Chrysler Dodge Jeep here except in that they need to deeply look into the antics and handling of customers that Neil Mitchell comes into contact with. I guarantee i ain't the only one. Also, they need to ask the service manager that i left a message for why he never called me back. I left him a detailed message about not getting any communication from his advisor, Neil Mitchel. If you are a customer and find yourself here at this dealer for service for whatever the reason i would highly recommend asking for another advisor should you fall into the hands of this Neil Mitchel. Unless you don't care about being communicated with and don't mind someone being deceptive and possibly arguing with you and talking over you. by Nwilson read more

Review of My 2025 Chrysler Pacifica Purchase and Service Experience I purchased a 2025 Chrysler Pacifica from this dealership a few months ago. It was a former service shuttle with approximately 3,000 miles at the time of purchase. I chose this dealership because they had the exact model I wanted at a good price. Unfortunately, my experience since purchasing the vehicle has been extremely disappointing and, more recently, deeply concerning. Shortly after purchase, I began noticing several mechanical issues: A metal-on-metal sound from the front-left wheel area when braking A knocking noise when pressing and releasing the gas pedal Rough transmission shifting A knocking noise when turning left Paint issues on the left door handle and rear bumper I brought the vehicle in for service. The first visit lasted over a week. I was given a loaner, but was later told I had to return it because it had been sold. When I returned it, I was informed there were no other loaners available and that I would need to schedule another appointment. At that time, very little had been done on my vehicle aside from part of the paint touch-up. I was also told no diagnostic codes were found. I scheduled another appointment weeks later and again explained the issues. Eventually, I received another loaner. After additional time passed, I was told they were investigating and had ordered a part related to the steering concern. When I returned from a business trip expecting the vehicle to be ready, I was instead asked to come in and help identify the issues. During the test drive, both problems occurred. I was told the transmission behavior might be "normal" and reminded that I have an extended warranty. About a week later, I was called to pick up the vehicle and told nothing was wrong. On the drive home, the issues occurred again. Throughout this process, I felt dismissed. I was repeatedly told the concerns were normal or that I should not worry because of the warranty. For context: I previously owned a Chrysler minivan for years and performed all major maintenance myself, including timing chain and oil cooler replacement (a common issue around 100,000 miles). I traded it in at over 260,000 miles, and it was still running well aside from normal transmission wear. I am very familiar with how these vehicles should sound and behave. I also drive approximately 45 minutes each way (Round Rock to Bee Cave) for these service visits. While waiting during one of my visits, I witnessed another customer with two small children who had been told her detailing appointment would take 1-1.5 hours. After waiting more than two hours, she was informed they could not service her vehicle that day. She left visibly upset. That was the same day I purchased my vehicle. In hindsight, it should have been a warning sign. The most serious issue, however, involves the adaptive cruise control system. On two separate long-distance trips (over 4,000 miles total), the adaptive cruise control system failed while driving at highway speeds. When this occurs: Cruise control and lane-assist buttons become completely unresponsive Dynamic cruise remains engaged The vehicle slows when braking, but immediately accelerates again once the brake is released There is no way to turn the system off During the first incident, I had to exit the freeway and ultimately shift into neutral and then park while holding the brake down, as the vehicle continued trying to accelerate. The transmission made loud clunking sounds during this process. I shut the vehicle off in traffic to reset the system. Two weeks later, the exact same failure occurred again. This time, I recorded video documentation. This is not a minor issue. It is extremely dangerous. I have requested: A full investigation Documentation of diagnostic steps A written explanation of findings Proper corrective action I will also be sending a separate formal report regarding the adaptive cruise control failure to Chrysler Corporation and the National Transportation Safety Board (NTSB), as this is a serious safety concern. I purchased this vehicle in good faith and paid a significant amount for what should be a safe, reliable family vehicle. Based on my experience, anyone considering purchasing a Chrysler Pacifica should think carefully and thoroughly research potential issues before making that decision. I sincerely hope this review prompts meaningful action read more

TL;DR: Bought a truck remotely based on assurances it had no damage. Discovered a large dent on the roof after getting it home. Dealer refused to help, blaming the lack of an extended warranty (even though this wasn't a warranty issue). Also experienced delays during pickup. Wouldn't go there again. Full Version: I had a disappointing experience purchasing a 2024 RAM 2500 Power Wagon from this dealership. Since I live out of state, I relied on photos, videos, and assurances from Kody that the truck--despite being lightly used with under 2,000 miles--had no scratches or dings. Based on this, I made the purchase. When I finally picked up the truck a week and a half later and drove it home, I discovered a dent on the roof--something not visible unless standing in the truck bed. I immediately reached out to Kody, who initially assured me they would make it right. However, after a few days, he backtracked, stating they wouldn't help because I didn't purchase an extended warranty. This is not a warranty issue--it's about misrepresentation. When I pushed further, they ultimately refused to assist, citing that two weeks had passed since the purchase. I even obtained a repair quote of just $550 (no painting required), but they still refused to take responsibility. Beyond that major issue, other aspects of the experience were just okay. Kody did pick us up from the airport, but it seemed like he forgot--he hadn't left when we landed, and we had to wait an hour. When we arrived at the dealership, I expected everything to be ready, but the truck still needed gas, and the temporary plates weren't printed, adding another hour of waiting. Overall, the truck itself is great, but the lack of accountability and professionalism soured the experience. If you're considering buying from this dealership, be cautious--especially if purchasing remotely. read more

Claudio, the porter, the cashier and technician who took care of of my vehicle all deserve a shout out for delivering exemplary and timely customer service. Thanks y'all! Well done. read more

Ask for chuck! He was the best. We went to many dealerships today. He was fair and honest (hard to come by). We will be buying all vehicles from him moving forward. read more

I flat-out told my wife not to go back to Covert to buy another used Cadillac. Go ANYWHERE other than a Covert dealership, I said. I offered to drive her to San Antonio, Houston, or Dallas to get another car - anywhere in the state that is not owned by a Covert. Did she listen to me? No, she did not. Instead, she went to this Covert dealership on her own where a sales shark named Ryan swindled her into purchasing a leaky 2017 XT5 with an engine light that can't stay off. Yes, yet another lemon in a string of problematic used Cadillacs that Covert has sold to my wife throughout the years. A couple of days after she made this purchase, I noticed huge oil puddles on our driveway. Then I looked under the XT5's hood - the first thing I noticed was oil everywhere inside the engine compartment. My wife drove it back into the dealership the following Monday, where she informed Ryan that there was a major problem with the XT5 leaking oil. However, Ryan did absolutely zilch as far as an attempt to address the issue. When I checked the oil level that night, it was dry. All the oil had leaked out of the XT5 in just over a week. I dropped off the XT5 with my mechanic the following day where it was discovered that oil was leaking from the crankshaft seal. Though that was repaired, the following week I noticed more fresh oil in our driveway, so I took it back in where the mechanic discovered the valve cover gasket was also leaking. Furthermore, my mechanic stated that it was evident that the existing valve cover gasket was torn and that RTV was applied as a temporary solution to stop the oil from leaking. In other words, some shady repairs took place before this XT5 was sold to my wife. I can only assume that either Covert is paying absolutely no mind to the condition of the used cars they are selling, or patchwork maintenance is performed beforehand at Covert to sell them half-broken, and I would be willing to bet it's the latter. A week after spending a total of $1200 to get the oil to stop leaking, the engine light came on and has pretty much been on ever since. Since they refused to take my phone calls or ring me back after I left messages, I emailed General Sales Manager Rene as well as General Manager Bart multiple times, asking if they would like to address the situation after it became evident that someone essentially applied a Band-Aid to the XT5 to temporarily stop the oil from leaking in order to quickly sell the car. They chose not to reply to anything, nor did anyone ever reach out to my wife. After all, she bought the car as-is, with no warranty whatsoever. Why would Covert give a fuck? They don't. I know from first-hand experience that Covert is willing to dive deep into unscrupulous depths so long as they think it might make them a buck. I will spare you the details of our history of doing business with Covert, but there has been a problem... Every. Single. Time. But after the Covert Ford Lincoln dealership down the road had lured me in with a failed "bait & switch" attempt back in April of 2019, I vowed I would never, ever do business with any Covert dealership again, no matter what. I said it then in that review and I will say it again now: I'm more than convinced that Covert used car dealerships are chock-full of villains willing to say and do just about anything to deceive customers so long as they get a sell. read more

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I've had a couple issues with my 2012 Jeep Wrangler since i bought it. There has been two aspects, I have greatly enjoyed the experience driving this Jeep. The first was purchasing an extended warranty through Covert and the second, having Brittnie at the service center. The first wouldn't have worked at all without the second. I give such praise to her kindness, her willingness to work with each circumstance, and her communication she gave both times I have visited their service center. It's never a great feeling having to put your vehicle in the shop, but it sure makes me feel better when you've got a service representative like Brittnie 100% working for you and able to be that bridge between corporation to customer allowing you to understand what needed to be done and why and never surprised when presented the bill. Thanks Brittnie. You're such a huge asset to Covert. :) read more

Drove over an hour to get here to look at a 2026 Rebel Ram 1500, we saw online. We were met by, I believe Obi the salesman. In over 30 years of buying vehicles, one of the worst experiences we have had! He knew nothing abut the vehicle! ALL and I mean ALL he cared about was selling me something and TODAY!!!! In the first five minutes he was already having my trade appraised (taking pictures of my truck I was trading before we even looked at the truck we were interested in). This made me feel very uncomfortable, as I noticed he even took a photo of my license plate. The internet listing mentioned nothing about it having almost 3,000 miles on it! When I asked questions, he knew nothing. I asked if it was a demo, as they were selling it as new. It did not have standard equipment like a Rebel. I finally realized it must have been a GM or Mgr. that had this truck, and now they were selling it as new. The deployable running boards were not working, and he had no answer, and there were several dings in the paint. I could barely get into the truck without injuring myself (again no running boards to assist), due to the extra height (which he insisted was standard, AND IT WAS NOT! The manager added even more of a lift by a few inches beyond standard. This vehicle should have been listed as a Managers Special with the miles on it, and the added equipment. I would never had made the drive for this! We went for a test drive and it was riding rough because someone left it in 4 wheel drive. Test drive was less than a mile! Spent more time getting out of the parking lot, than how long the test drive lasted! Then he PUSHED AND PUSHED and had numbers ready when he could not even answer any of my questions. I was so stressed with the experience, and tried to leave and he was badgering me in the parking lot, repeatedly saying, what will it take for this deal to happen?? I said I had questions and that I could not believe they were selling this truck as new, when it was not. I tried to give him my e mail, and said if he could get some questions answered about the lift and the dents and the running boards, we might be interested. A storm was approaching, and since we had an hour drive home, we needed to get on the road. He said, so you are not buying today? I said, no, and he completely ignored me and walked away!! I will never return to this dealership, and will not recommend it to anyone. This young man has a lot to learn about selling cars, and how to treat a customer!! Covert just lost a sale, as we found what we wanted at another dealer and will be making the purchase! read more

worst parts dept in existence.... No one will answer the phone, I have the part number from Mopar and a customer broke down on the interstate. After 25 mins and 4 calls. "the operator was amazing" finally got with KENT. "also friendly and helpful" He has 4 of them, but why was everyone transferring me to sales from parts or hanging up on me?? read more

RUN!! We bought a CPO 2021 Jeep from these guys and have had nothing but problems since meeting the finance department, despite being a cash customer. Read the negative reviews, they're endless. Finance attempted to push over a half dozen warranties and add ons while we were in the office without any approval from us at all. We had a check for the precise amount negotiated before we arrived, and Dennise threw everything out of whack. Then she became combative when asked to remove the things we didn't ask for, and she constantly intejected that "you get nothing, nothing is covered", despite having the CPO coverage which includes 3 months/3,000 miles of max care. We tried to bail on the deal since she insisted they wouldn't honor their warranty or the CPO, and she refused to hand our check back. We had to call in the sales person and sales manager to get her to stop lying. Even after finally closing the deal and confirming that it was a CPO vehicle and will be covered, she decided to be petty, ignore us, and didn't provide us with a copy of any of the paperwork, CPO coverage, or anything. Dennise Camacho is an absolute nightmare to work with. Several items were missed or completely ignored in the CPO inspection, the front night vision camera is broken, the passenger seat is torn, and the drivers side interior lights flicker on and off. We were assured that things would be taken care of, clearly this was a lie. A non-functioning system with constant alerts on the dash would never pass CPO anywhere else I've shopped, that's fraud. They dropped it off in our driveway anyway. I called the day it was delivered and let them know that the defects were not addressed during the CPO inspection and I would be bringing it back. They told me to bring it back in Monday. I arrived Monday and spoke with sales and service. Sales apparently decided to shove us off on service, as it was a shock to them that the vehicle was delivered at all, and they were unaware that we would be arriving. Service refuses to cover the repairs until they speak with sales to try and get them to cover the damage. Service even claimed the night vision camera wasn't factory - it's on the window sticker, build sheet, and intergrated with the factory software! We created a ticket and documented the broken camera, torn seat, and malfunctioning lights. I was told to take the car back home and that they would schedule an appointment for me to drop the car off for repairs. To date I have not received a call back from the service department with an update, or to schedule an appointment. This is a CPO vehicle with 3 active warranties folks, they don't care. You will never get service, and you can bet that anything you buy from them will still be broken, despite any lip service they give you in the sales room. Take your hard earned cash elsewhere. You don't need the stress. read more

Covert Chrysler Dodge Jeep RAM - Auto Parts & Supplies Near Me - Austin, Texas

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The service department at Covert has seriously declined and will never take my business there again. I had my Jeep serviced and tires rotated with nothing but excuses and problems. They kept changing the estimate, couldn't tell me what was wrong with it and kept the vehicle much longer than discussed. After I finally picked up my vehicle, I started getting the "death wobble" on the highway, to the point where I could barely control the steering. I called them when I got home and was told tire balancing was not part of the rotation. I had to bring it back and took another week just to balance the tires. Fast forward 2 months, I'm replacing a tire and can't get it off because the tech kept the lug key and didn't put it back in the glove box. I should have checked it was returned but I was so pissed with the whole process, it slipped my mind. I left 4 messages for the two services managers on duty and can't get a call back. I ordered a new key from Amazon but it's 2 days out so now my Jeep is sitting in the driveway with a flat tire. You've been warned so expect the worse and pray for the best. read more

Fast and efficient! Great customer service. The trip to BeeCave is well worth it knowing my vehicle repair is in good hands.

Probably one of the worst experiences I've ever had at a dealership. All I asked was a out the door price for a vehicle and they refused to give it. I asked them do you know the price of the vehicle do you know the taxes do you know the fees and they said yes but we're not going to give it to you unless you tell us what you're going to finance first or have a trade in. There are lots and lots and lots and lots and lots of car dealerships that will be glad to sell me a car I wouldn't buy from this one if it was the last one on earth I'd walk first. I don't know the name of the salesman because he refused to give it to me when I asked him so buyer beware read more

Zane helped me purchase a used truck. was very helpful and wanted to make sure I fully wanted the truck before running numbers. Zane was very helpful and it was a pleasure doing business here. read more

Hoy realizamos una compra en el dealer de la RAM , en la cual el trato ofrecido por Ani de Andrade y Buster Gibson los dos agentes que nos atendieron así como el personal involucrado en el proceso fue excelente y cordial muy amables así como en lo relativo a la aclaración de las dudas , fueron muy flexibles y profesionales en la negociación en la compra de la camioneta 100% recomendados. Nos llevamos muy buena opinión respecto al profesionalismo con el que se desempeñan. Felicitaciones y sigan perfeccionando. read more

I purchased a Jeep Gladiator Mojave around Thanksgiving and did the entire transaction over the phone with text, videos and calls. The process was great. We had a HUGE bump, kind of a miscommunication, but, Chuck, my salesman, went out of his way to help me get exactly what I wanted. He found me the perfect jeep, with every option I wanted and had it delivered to my house. I spoke with multiple dealerships in the area and Chuck was able to beat al their prices and was the most responsive, and helpful salesperson I spoke with. I know that we will definitely be back in the future for our next Jeep (you can't only have one, you'll be a Jeep person for life once you buy one ) and hope to do business with Chuck and Covert again!! read more

Covert Chrysler Dodge Jeep RAM - My new baby! And look at the bow Chuck had for me!! - Auto Parts & Supplies Near Me - Austin, Texas

Sales manager Derrick, great - 5 stars. Sales consultant DeShawn, great - 5 stars. Dennise Camacho in Finance, dismal at best - 0 stars. I was ready to walk away from the deal entirely and go to another dealership after being forced to deal with that abomination of a finance representative. My husband spent an hour and a half at the dealership earlier in the day and confirmed all options we wanted and didn't want included, and asked for the out the door final price as we would be paying in full. We get the printout, manager signed off on it, I go to the bank and get the cashier's check for the stated amount, our family goes to the dealership together 4 hours later with check in hand, everything is on track until we go to Dennise's office. She claims no one told her we were paying in full so the amount is now higher and we have to pay the difference - we know for a fact this was wrong as our printout states cash for the full amount, and the sales manager confirmed it before sending us to finance for the paperwork. Then she REPEATEDLY said we had nothing covered on the vehicle unless we agreed to buy an additional warranty from her, we stated that we had already confirmed that the vehicle was a certified pre-owned and would have CPO coverage, and she went on a rant about how that doesn't actually cover the vehicle and would not give any protection if anything were to happen and we had to buy the upsell she was pushing. Again, we reiterated that we did not want to buy anything additional from what we had already discussed earlier in the day, and we wanted only what was on our pre agreed upon sales sheet. She went on to try and additional services, citing the monthly payment amounts, we again told her we were not buying those, and had to ask her multiple times to remove them. At this point, we have been told over 25 times explicitly that we will have zero coverage on the car, nothing is covered. We bring up the CPO extended warranty that is included and she states that will not cover anything on the car. We asked about the warranty coverage documents so we could review them, and not only did she say she doesn't have any - but went on to trash Covert and say it's the only dealership she's ever been at that doesn't have anything in writing and you just have "take her word for it". She couldn't/wouldn't match the buyers agreement to the sheet we had been printed hours earlier, and nothing stated it was a certified pre-owned, we inquired about this discrepancy and she stated we will have zero coverage unless we purchase her warranty. At this point, we have spent another hour at the dealership to "wrap up" the deal, we have an overtired and fussy infant with us, and we're getting fed a completely different story with no answers other than "you need to pay more". We weren't getting anywhere with her and said we would not sign documents that we did not agree upon and did not cover us as stated previously, we asked for our check back, and she got red in the face and huffy stating that it's our fault we're not buying the warranty. It escalated to the point where we had to ask THREE times for her to call the sales manager we had spoken with to confirm the details, and when she finally did (after we requested our check back) she not only tried to talk over us, but magically her story was a complete 180 from what had just occurred. We were luckily able to confirm the information with Derrick and get the confirmation needed (surprise, they DO in fact have warranty documents, she was throwing the dealer under the bus just to push an upsell on us). Of course when it came time to print our copy of the paperwork, or even a receipt, she failed to produce anything - wouldn't even email a digital copy for review. Fast food restaurants give a receipt with purchase (and comp your meal if they fail to produce one), but when you hand over $46K, you just have to "trust" and "take their word" even though they were already proven to be lying to our faces. As a finance professional with over 10 years experience myself, this was a completely unethical sales practice and was riddled with red flags. If she were my hire, she would immediately be put on an strict action plan and given remedial training, or terminated immediately for performance issues. She is a lawsuit waiting to happen, completely predatory in nature. I would not return to this dealership for another purchase if Dennise was in fact trained to their standards. Overcharged us, was aggressive towards us and dismissive to our concerns, failed to complete documents correctly and had zero customer service skills. She was not a professional in any aspect, and her lack of hygiene and awareness was an added ick factor. We're in RSV season, and not only did she place her used bottle of water within a foot of my 10 month old, her desk (the touch screen for documents) was covered with hand prints and who knows what else. Very unsanitary and uncomfortable all around. read more

Covert Chrysler Dodge Jeep RAM - Auto Parts & Supplies Near Me - Austin, Texas

Whatever you do -- RUN from this unfortunate associated Covert dealership. Save yourself from mischievous "passed vehicle multi-point inspection" promises at Covert CDJR. Our family fell victim to the same dishonesty & little did we know of this common malpractice used "to get the deal out" mentality they hold strong to. Pre-owned vehicles actually do not undergo solid "multi-point" inspections. They essentially go through the bare minimum of top off fluids & check all the lights work with no noticeable glaring vehicle warning lights. Then they put them out for sale & essentially let the next owner bite the bullet on costly repairs, all unbeknownst to the new owner. When the Covert family name is involved, we truly expected the excellence & honesty that had come with the brand previously. That's simply not the case, especially @Covert CDJR. Within 1 week of purchasing our Audi Q8, it was discovered that the vehicle of UNDER 50K miles, had bad engine mount leaks. Scary enough to think of a severe engine issue after 7 days of owning it, being 3yrs old & less than 50K miles on it -- the only thing Covert CDJR has to say: "we sell them as is & we told you that. And we did our own inspection & the records said it's fine. So it's fine & it's your problem now. We're happy to sell you one of our extended warranty packages for an addt'l $550/month if you would like one." Sadly, even when we reiterated our understanding of what they were telling us, thinking surely we misunderstood them, the response was "well, if we fixed every vehicle then we wouldn't be in business like we are today".  Coming from a high title employee, we were speechless that this mentality truly is all the way at the top of this chain. So absolutely unfortunate.... This is the type of support Covert offers. This is the type of guarantee they support on their inspections. This is the type of commitment they hold to their clients. And this is the type of vehicle, with severe engine malfunctions, they are perfectly fine selling to the next person, dishonestly. We've learned in the most difficult way, never purchase pre-owned vehicles from Covert CDJR. Regardless of how great the car looks, how gently used & nearly new, how "clean CARFAX & inspection" they advertise. Extremely disappointing to see this from Covert of all names. Again, run. Just run the other direction & save your family from the stress & danger that comes from them. Knowingly, & carelessly. read more

I had a great experience working with Zane Wilson when purchasing my 2024 Jeep Compass. He was friendly, knowledgeable, and made the whole process smooth and stress-free. Highly recommend Zane if you're looking for a new vehicle! read more

I bought a 2021 Jeep Gladiator 12/26/23 and drove it all the way home to Houston. A couple of days later it rained and I discovered the windshield wipers were in pieces. I emailed my sales guy (Tanner Mee) and he assured me they would send replacement wipers. Two weeks and several emails later - that never happened. I did some further investigation, and found the power steering fluid and coolant were both low as well. I called the dealership and spoke to Wally on 1/13/24, and he assured me he would call me back. Long story short: Apparently there was no "used vehicle intake inspection" done, as there were several issues affecting the safety of the vehicle. I was assured they would be in contact with me but I have heard nothing since (no voicemail, no email, no text messages). I understand a used vehicle is sold "as is", but to completely disregard safety features is not acceptable. Word of advice for the ladies - take a male friend with you when purchasing a car from this dealership because they do NOT have your safety in mind! read more

Slimy. I dealt with Chuck and the finance manager; I was interested in a used vehicle. I'd planned on dealer financing then just paying off the loan, but the "ick" factor made me not want to return. Two things of note: 1. Chuck verbally agreed on a price, but then wanted me to pay $X for add-ons like tint and nitrogen in the tires. He said I could only get the agreed price if I agree to buy all the add-on's. Also worth mentioning- the car has tint already and was a used trade in. 2. As he hands me the quote for financing, he said "I've got a daughter your age, I'm not here to f**k you over" and "I'm just here to help you find a good deal". I'd applied with 9 years job history, a 780 credit score, solid income, and 15k down on a 32k car. I glance at the monthly payment and think 'jeez, that seems awfully high'. I throw the numbers into a calculator to find the APR..... 17% on a 5 year note. I can't recommend Covert, nor will I be coming back. The people I dealt with were slimy, predatory, and came off as dishonest. read more

I found out about a limited edition Jeep Wrangler color that I really wanted to have. I had never worked with Covert before, but they were super responsive and great to work with! I reached out online to see if they did direct orders with the factory & started working with Julian. He had ordered a few of this color already. Working with him was super easy & I was able to get exactly what I wanted. I received top dollar for my trade in without any hassle at all. When it came time to finally pick up my new Jeep (lead time was about 12 weeks or so), Julian had everything ready to go & the finance manager was great. Friendly and easy to work with, not overly pushy which I really appreciated. After getting the paperwork done, I was also introduced to Jason from the accessories/aftermarket department. He was very nice. Even though he was about to head out for the night, he took time to chat with me and gave me his card. It's also clear he absolutely loves Jeeps & knows his stuff when I do decide to make additions or upgrades (which I know will happen eventually!) read more

Covert Chrysler Dodge Jeep RAM - Limited edition color Pinky Tuscadero Willys - Auto Parts & Supplies Near Me - Austin, Texas

Evan Kelly in sales is amazing! Professional and personable at the same time. Stress free and no pressure experience. Highly recommend for anyone and their future vehicle purchases! read more

Purchased two Jeeps on the same day from Covert and love the vehicles, but their ability to obtain parts to perform service is where they fall way short. They will give you a date, then another, then another and have plenty of excuses. The driver side window for my renegade has been on order with them for over 5 months. We were told that the part was shipped from the factory but never arrived. We have been told other dealers have the part "but can't ship glass". The excuses are piling up while I have wind whipping through the gap in my door. We will definitely shop at other dealerships next time we drop over $100,000 on vehicles. read more

10 stars to Ryan Sugrue! He made sure I was taken care of from the start. I went to the dealership twice and he made sure I was in and out of the dealership as fast as possible, and he was extremely polite and helpful throughout the entire process. Top notch customer service. Thanks again Ryan! read more

Had a great experience buying my first car from Corey Harp. Was very knowledgeable and supportive in the process. Made the experience seamless and walked away with a Jeep! Definitely recommend. read more

Don Spear was great to work with today for our 2023 Chevy Silverado purchase. He was friendly, not pushy in any way and patiently answered all questions we had before we made the purchase. read more

Scammy car dealership that uses bait and switch tactics. Please don't let them trick you into wasting your time and money. Their online inventory is just to get people through the door. read more

I cannot say enough nice things about this business. Car buying can be tedious and uncomfortable, but Covert has made this process for me as quick and painless as possible. I am leaving the lot on my third business transaction with them, and the amount of helpfulness, speediness, and kindness from Chance Quick and Jesse Genovese has lowkey restored my faith in humanity. HIGHLY RECOMMEND doing business with them as I will be coming back for as long as I am an Austin resident. *chef's kiss* read more

Don't purchase from Covert! Went to this location to purchase a Jeep. The sales people were nice but when the finance manager took over my gut told me to back out. The finance manager was quite rude and had an abrasive "take it or leave it" attitude so I bailed. I went to another dealership to buy the same make, model, and year for a similar price with a much better customer experience. After seeing the Yelp reviews, I'm really glad I followed my gut! Avoid this place! read more

This is absolutely the worst dealership. I made an appointment 1 month ago and dropped off my Gladiator Diesel for service as it was in limp mode. When I made the appointment I was told it would take 2-3 days before it got looked at. The service writer Kyle told me it would be 5-7 days. It's now been 20 days and 14 work days. I've left 2 texts going back 1 week ago. This am I left a message with the service manager and no call back. I contacted Jeep Wave and opened a claim. They contacted the dealer and they couldn't get an answer. I have a vacation home here and need to travel back to California soon, so I'm just picking up the vehicle and hope it makes it back to California. I was born and raised in Texas and expected a better customer service experience especially as a Vietnam veteran. While due to the many problems with new Jeeps today, I would urge people to look at other vehicles but if your heart is on a Jeep or Ram, select another DEALER other than Covert. read more

Do not use the service department here. They are either liars or incompetent. Purchased truck from Covert and purchased Covert extended warranty. Check engine light came on and then turned back off. Autozone computer said it was a misfire. Brought here since I have Covert warranty. Service guy said I had a dead battery and it needed to be replaced before they could get an accurate diagnosis. I declined due to cost over $300. I asked if they could do the diagnosis with a shop battery and was told no. Service guy then says the computer needs to be updated but I have to buy a new battery for them to do that. I declined again. Service guy said a manager would reach out. Nobody ever called me. Went to pick up my truck after 2 days of silence from them. They said I have to pay $220 for a diagnostic fee. What diagnostic? I was told they couldn't accurately diagnose without a new battery, which I declined. Then they say it needs a computer update that was identified as an issue in 2018, before I even owned the truck. Seems the update for a known issue should have been done before they sold me the truck in 2022. Service guy claims my battery had to be jumped several times. I had no problems with the battery before bringing it here. Truck sits for 2 days outside my house when the temperature drops from 80s to 40s. I stared the truck and guess what, it turned on just fine like normal. Truck sat outside for 5 more days, and started just fine again. How is that possible if the battery is dead per Covert?? Sort reviews by newest and you will see all the 1 star reviews for the service department here. You have been warned. read more

It really sucks that you have to go through a scummy dealership to buy a car in 2022. Ford just announced they are looking into developing a direct-to-consumer model for their electric fleet. If this happens, dealerships like this won't last long. If you want a Jeep, order one or goto Nyle Maxwell OR Mac Haik. Neither of those places have dealer addons. Nitrous in your offroad vehile tires is hilarious. People air down air up when offroading so this addon is pointless. It's also like $1 to get nitrous in your tires at Costco. Just stay away from Covert. read more

The time is now to downsize I've always been a truck driver but once we got there Mr Luis Gaitan was the best salesman. I'm sure he won't have a more joking elderly couple! He listened to what we wanted and he was so nice to explain everything . But the music OMG worst music lol! The deal we couldn't give up so if you're looking for a car,truck , ask for Luis and tell him I sent you ! read more