Frank was great! Very thorough and fair pricing. I'll definitely be using his services for all of…read moremy future repair needs.

In regard to your response Frank I'll expose again why no one should use you. To start I used you…read moreafter the break issue we resolved to give you a shot. I bring up that brake issue because it eventually became a pattern of dropping the ball, and repeated issues 1. My car had to be towed because basic logic well known issue for GMC/Chevy 6.2 liter V8 engines have a lifter issue which requires engine replacement. The car wasn't in bad shape as you say. Cadillac dealership said I should have it towed due to the knocking sound. My car has always been kept immaculate. Yes you quoted a fair price, it was Lambs in Lakeway that was ridiculous and most people know they are. The engine took long because they sent the wrong engine and in regards to my finances it wasn't I couldn't pay . I was at the mercy of you and I was nothing but polite every single interaction with you. Your dropped the ball so many times and you actually asked me for advance payment at one point because you needed to pay your taxes . I didn't want to pay you UPFRONT Frank. You fix then pay, that's most every way it's done . You didn't have the money to cover costs which is a concern regarding running a business. I had also just spent money on another car repair and boat repairs . The car sat as I decided what I wanted to do. As far as stating you could have charged me storage you never once mentioned that and I have every phone call that proves that. Pretty shady of you to pull that out on your reply here. Again not on single time did you ever mention storage fees. So please don't act as if it was some favor you did. The car went in for an engine replacement. As you confirmed the day you put the engine in to test drive you call me telling me I need steering column replacement. Yes I have you on recording Frank stating that indeed the lift and big tires were the culprit. The steering was completely fine and it had not been driven once per you as we waited for the engine issue and replacement to be resolved. You now understand why I recorded you. You can't remember what you told me. I didn't struggle to pay you. I had a boat in repair and another car a Range Rover in repair. I communicated to you very professionally. By the way let's remember you had me pay up front on everything. It was the engine that was ordered that was delayed. 2. Regarding the transmission line. Let the public see this post. I pick up my car from Frank and I make it about a quarter to half a mile or so down road and what becomes the problem is the transmission line. Frank I have that call to you recorded as well and your claim that I accelerated or false and blew the line is total BS. It had nothing to do with big tires. I'm saving all my facts, statements from GM certified techs , and video of your guy coming over to "fix" it. Within a day or 2 it went out again and I made you tow it for free. It was your guy that you sent and had him do what he did and sent me on my way and that all was fine only to have it sent back to you. By the way on our recorded call you tried to lead me to believe with certainty it was one thing when in fact you were wrong and called me with another reason. Again grateful I recorded both those conversations. The reputable mechanics I discussed were my brothers out of Houston. My brother owns a professional garage and luxury and collector car biz for 22 years. The other reputable people was a connection I had out of A Cadillac dealer in Dallas. I mentioned this to you and so logically my car stayed locally with you. 3. The whole issue about you spending 200 for the detail I will just say to anyone reading this look at the pics of my Escalade left in his care. Never should have happened Frank. By the way I took a time stamp video of my car before it went back to you. I didn't spill the oil. That's a regular engine oil. Why would I need engine oil to leave in my backseat after you just repaired and did an engine replacement. Again shady of you to blame that on me. And by the way I had to waste 3 hours of my work day sitting there waiting on a detail. Completely unprofessional. 4. I asked you you fix my windshield wiper motor while you had it. You never did. I kept asking you very time you had the car and I have your texts alone that show you forgot several times. same thing Frank regarding the transmission thermostat. I asked you several times, you came out to fix my running board and forgot to get the transmission thermostat and windshield motor. Again pretty crazy you fixed my transmission yet our texts show you dropping the ball on the thermostat. I have lost count on the amount of texts I have that show you never show up on time. I'm done with my response. I'll update this post after claims court.

Requested a service dealing with my vehicle's A/C. Mike answered my call promptly, came through…read morewithin the hour and got me fixed for a great price, very happy with his business.

Yall legit, fr. Shout out to yall for helping me replace my alternator, walking me through the…read moreprocess and being honest. Highly recommend

Joe and Travis always take great care of my vehicles…read more Came in right as a woman was checking out and mentioned another mechanic wanted to charge 3x to make a bunch of unnecessary replacements.

Travis and Matthew give excellent customer service and more importantly do exactly what they say…read morethey're gonna do and when they're going to do it. It's a small shop, but it's incredible how much they get done. They have plenty of experience mechanics. The only thing is that it may take a little while to get in. However, if you explain your situation to Matthew, he might, he might be able to help you. These people are very Customer Service oriented and very honest in my opinion.

I am SO grateful for Longhorn Automotive! Pepe and his team did an amazing job repairing my car. I…read morehighly recommend for body shop repairs. Side note - I've also used Pepe for replacing my AC system a year ago. Every experience I've had he always gives reasonable quotes and the confidence that he'll get the job done -- and fast!

Pepe is the man, I had an issue with the ignition assembly breaking in my 2001 4 runner and was…read morelooking to be out of a car for while while we waited for a brand new expensive part..lots of time and money on the line. He rigged it so I could start it in a.."novel" way and advised me on what exact used part I could search for on my own. I'd have been screwed with work and without a car if not for him!

Emissions test? Don't even have to get out of the car here. The gentleman was taking care of two…read morecars simultaneously, but I was out of there in 9 minutes. $11.50 but would have been 3.5% less if I'd paid with cash. Proud to be in a county that still requires emissions tests. I grew up in a city that was extremely polluted. Believe me... You don't want this to happen to your community.

This location always has fast and friendly service. I got my inspection done in less than 5 minutes!read more

Long story short, Be aware of how they calculate your "estimate"...it's not for the actual time of…read morework put into your car...its based on arbitrary time calculated by a software program. They are honest...but they are honest about how they are going to overcharge you for work. In this economy, it isn't right. I recently brought my 2019 Buick Encore here for an electrical issue with the cooling fan and relay. The owner was polite and responsive, which I appreciated. The hourly rate of $110 is fair and standard, but what I can't overlook is how the shop calculates time and parts costs. The estimate showed over 2.5 hours of labor for a job that takes about 30-60 minutes to complete. When I asked for clarification, the owner said their pricing comes from a software called PRODEMAND, which sets "national standard" labor times. That may sound official, but it doesn't reflect how long the work actually takes. It's a flat-rate billing system that inflates labor on simpler jobs. In other words, you're paying based on software, not the real effort or time spent on your car. The parts markup was also steep. I was told that I needed a new relay sensor and that the cooling fan ***RESISTOR*** was the problem in my quote notes. But I kept reading and on the list below the notes he quoted me the cost for both a relay sensor fuse (way over the market price) as well as a FULL COOLING FAN/ ASSEMBLY ***way*** over the market price. Not simply a resistor. What? Let me rephrase: A relay sensor/fuse that costs $15-$20 at retail price was quoted to me at $42.82 by this shop, and when I asked for transparency on the "local cost," I never got a clear answer. Likewise, I was told the sole cooling fan resistor part couldn't be replaced separately and that I would have to buy a ***full brand new fan unit*** even though RESISTOR replacements (only) for this model clearly exist. When I asked why? That's a shop policy, he says. I even TRIED TO NEGOTIATE a lower price by offering to BUY THE PARTS MYSELF, but he was unwilling. Here was his response to my questions: "To answer your question, 1. Any part you search online will always be cheaper than the local cost. The price you are quoted is the local cost plus shop mark up. 2. The resistor has failed, and the resistor is connected to the fan motor. We will not be able to use your parts. -Every shop works differently, in regards to replacing parts. For us to do this job we would replace the full fan assembly. We cannot replace the resistor independently. 3. We charge $110 per hour and the calculated rate is based on PRODEMAND which is a national software estimating guide. 4. Replacing only the relay will not fix the problem. You have two separate issues. Thanks," I'm not saying they're dishonest; I believe they follow their own internal system. But customers should know how those estimates are built, especially when money is tight and car repairs are essential for work and daily life. I would search for a different mechanic if I were you. However, If you go here, ask for the PRODEMAND labor hours up front, ask for the part's pre-markup price up front, and confirm whether a part is truly unserviceable or just replaced by policy. The transparency matters...because without asking, you'll pay more than the repair actually costs. I don't like it one bit. You shouldn't either. Good luck.

I've been going to Luu Auto for a few years now, and the 5 star reviews are well deserved. I…read morerecommend this shop to my family and friends whenever they need a mechanic. They're very direct and honest about what's wrong with your vehicle, and the owner personally answers the phone when you call. Finding a mechanic in Austin who is this honest and reasonably priced is very rare. I can't tell you how many overpriced quotes and straight up scams I dealt with at other auto shops before finding Luu Auto. Highly recommend!

Great service, quick in and out for an emissions test. I went to three shops before this to get my…read moreannual emissions test, and all had their "inspector not on duty" signs out. Third shop pointed me to Excalibur.

Excellent customer service and support. Very friendly, professional and fast. I arrived just prior…read moreto their closing hours to get my car checked out. The people who work there are genuinely nice and helpful - they were able to help me despite the fact that they would be closing soon.

Angel and the crew at Davos auto repair are honest and finish the work in a timely manner. I really…read moreappreciate having a mechanic that doesn't try to scare me or manipulate me, I trust Angel and appreciate their experience in handling just about anything that could go wrong with your vehicle for a fair price.

I wanted to like this place, because it is right in my neighborhood... Took my car to them last…read moreweek and asked for an estimate. Angel looked at it, took my info and said that he'll text me the estimate later that day. Waited 2 days and gave them a call; no answer, so I left a message asking for, you know, the estimate. Nobody contacted me. Another 2 days go by, and I go back, now in person. Angel wasn't there, so I asked one of the mechanics to please tell him to contact me (the repair was kind of urgent). One week later, I still haven't heard anything. Maybe they are good mechanics, but I never got a chance to find out.

I brought in my EV (2018 Nissan Leaf) for an air-conditioning system that was not quite up to 105°…read moretemperatures outside. They checked the Freon charge, which was low, and added Freon. The AC runs much better now. They also offered to do some other things, but some of them (like the cabin filter) I replaced myself to save money. I was in and out the same day, and I think the price was fair.

Did a stellar job changing my daughter's car performing an oil change. This was my first time…read moreusing Dave's and I must say I was impressed with the customer service and the value. That being said, I will take it back for other work when it's needed.

So I was on vacation in Central Texas when the Check Engine light together with Propulsion Power…read moreReduced came on for my 2017 Chevy Volt, and of course because it was the holiday, every dealership service department was backlogged. I frantically googled for a place in Central Texas that works on hybrids, and Yost came up. They managed to get me in for a diagnostic first thing in the morning Monday 23 December. I was worried that it might be the EGR valve -- a common occurrence in second gen Volts -- but by lunchtime they'd found out that the problem was a much more prosaic oil leak. They patched the leak, changed the oil, and degreased the engine to make sure there was no further damage. There wasn't, and so my car was fixed by 3:30 pm that day, and I picked it up the next morning. Got a same-day diagnostic and repair on a holiday week and the total bill came to $297.80. If you need a diagnostic and repair for your hybrid car, I can't recommend Yost highly enough.

I've been a customer of Yost for 2-3 years, for good reason! Jordan, Mark and the rest of the Yost…read moreteam consistently makes it happen and keeps my car in good shape. I have an older car that I'm "riding until the wheels fall off". They understand this and have done a lot to make sure I can! The investments I've made at Yost have saved me thousands. I highly recommend this team for their responsiveness, courteousness, and ability to get the job done, and always in a timely manner. They're good people. Thanks Yost team!