Griselda was amazing got me approved very the phone go see her call her 512-619-2685 low down payment

Mi experiencia con este dealer ha sido extremadamente negativa. No son claros en los contratos: el día que compré el vehículo no me entregaron toda la documentación, y posteriormente apareció una página del contrato que nunca estuvo incluida en lo que me dieron originalmente, pero que supuestamente yo "firmé". Eso es totalmente inaceptable y genera una gran desconfianza. Cuando surge un problema, desaparecen. Intentar comunicarme con ellos ha sido una pérdida total de tiempo: no contestan llamadas, no devuelven mensajes y la falta de profesionalismo va desde la manager hasta el resto del personal. Nadie se hace responsable, nadie da soluciones y nadie parece tener interés real en ayudar al cliente después de la venta. La atención es deficiente, el trato es poco serio y la forma en que manejan situaciones importantes deja mucho que desear. No recomiendo este dealer bajo ninguna circunstancia. Comprar un auto ya es una decisión grande como para hacerlo con un lugar que no es transparente, no responde y no actúa de manera profesional. read more

I got sold a car with no ac and a brake recall! I dealt with this for over a year! but as soon as the car started acting crazy and I asked for another car they came and repoed this one! I mean is that how you do loyal customers! would not recommend anyone buying a car here! they sale lemons and then put you in another lemon! I actually dodged a bullet! glad they didn't put me in another piece of shit! read more

If I could give absolutely no stars I would. I purchased a truck from them, within a week the car started to sporadically turn off and then the ac started blowing hot air. Took it in for service which they said it was a loose hose that was causing the shut offs while driving and the ac just needed to be recharged. Got the vehicle back and then again within a week or two the ac starts blowing blazing hot air again and here's the kicker, I was driving on the 130 to Georgetown to pick up my daughter and the car completely shut off on me. Other cars on the road were swerving around me and stopping hard just to avoid hitting me at over 80 miles an hour. Texas Auto Center tows the car in and once they say the mechanic has gone over everything the ac condenser has a leak (curious how they didn't find this the first time, it's like they're not truly checking and fixing issues. Then they say they cannot find out what is causing the shut offs so therefore there is no issue. I ask what are my options because at this point I'm literally fearful of driving the truck especially with my kids in it with me. Danny talks to the GM who says no I'm not allowing a trade out because the mechanic can't find an issue. I ask so I'm supposed to drive this vehicle risking me and my kids lives and Danny says you can just release the car but it'll go on your credit report as a repossession. So to sum it all up I either risk me and my kids lives driving a vehicle or let them hit me with a repossession. read more

Wouldn't recommend no one get a car from here . For starters the people our unprofessional and racist. i purchased a car may 30th by December my transmission was blown when I first took my car in in AUG 29th I told the service lady that it was my transmission because my car was stuck in gear she insisted that it wasn't that they would run test and get the problem fixed they had my car for a few days to fix the gear shift switch that cost me 400 dollars added to my note I got the car back on Thursday parked it went out running earnings Friday Sept 6th it was even worst wouldn't come out of gear wouldn't even move crystal insured me that it would be fix no charge to me that took about two weeks it was a quote on quote electrical problem got the car back again had it for a bout a month and it started saying my doors were unlocked while driving causing my car to jerk my check engine light had came on reached back out too have my car looked at took it in November 29th they fixed all this other stuff it was covered under warranty so it was 250 added on got the car back Dec 16th it drove good for 10 days when it finally made a loud noise started shaking nd just cut off in the middle of the highway had it towed back to Texas auto with the poorest communication I had to call and verify they had the car then once I expressed my frustration with the service lady she told me to speak with Danny in finance about options she transferred me I set on hold 30 mins left a voicemail no response a week pass the service department reached out to inform me that it was my transmission which is covered in my warranty nd will be added to my account in 2025 did I want them to fix it i expressed my irritation again she then transferred me to danny no response she even emailed him I call again to speak with Danny no response finally I get ahold to him very passive doesn't care I express my irritation tell him I don't want the car he say let him look into it because I was correct the car has been in service to many times so there will be options he will get with service give him a few days he'll call me that was a Friday i heard nothing back till I called him Thursday and when I talked to him he was confused nd i reminded him of what he said he and that I no longer wanted the car he then went to say thanks for reminding me give me a second I'll call you right back . He calls back and says that I had two options one the transmission could be fixed on them or two pay 1000 down for another car which made no sense y should I have to pay for another car because I was sold a bad one so I agree on the fix that took 3weeks no communication at all I finally called to see if my car was ready in fact it wasn't crystal said by that Thursday it will be ready 1/21 car is ready for pick up with a balance I'm confused because they want me to pay for a car I had for 11days out of 31 then pay a full 700+ in 9 days because my note will be due again that pissed me off so im calling to talk to Danny he's not there I get another man that barely spoke English that kept telling me the service and finance dept where to different things which I know I ask to speak with some one else he placed me on a 45min hold nd then the phone hung up .. I called back and got Sebastian he was more understanding but wasn't helpful so I let them have they car back ... communication is key accountability is key giving people good quality service and cars should be key but not here it's all about money. read more

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If you looking to get a car from here DONT! I REPEAT DONT. They might take this down. lets start by first impression you pull up from the frontage road just take a trip to the back of the shop and see the broke down there. you come from the back way you'll definitely see it. My car sales persin was Liz "Elizabeth." the minute she started going back and forth to the office I knew something was off, brushed it off. got the car was told inspection sticker will be in 2 weeks. from purchase. called multiple times even went up there and was told it takes 6-8 weeks my car seller never looked at me every time I went there. finally come in the year if 2026 mind you I purchased in October. Came in January smdh. Car had problems the main factor is the BS WARRANTY. If y'all buy from here read your WARRANTY. point being they go back and forth to that office take off shit do they don't have to pay warranty things knowing what's wrong with the car. they not worth no stars I'm entitled to my own opinion they are scammers don't buy from them nothing there is reliable . They just love to sky rocket prices tell you one then another please if your reading this do your best research as possible. read more

They illegally repod a vehicle, twice - during the last time the goons they hired assaulted me an broke a tooth , held a screwdriver to my throat and threatened to stab me - they stolen my property the first time and have violated Texas state law and their own contract. They sold a car that didn't work - I've had to sink thousands to keep it running and they continue to break the law and hire thugs to assault you read more

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For your own sanity DO NOT purchase car here!! Took my car in for repairs & was charged over $1,800 & car is worst than what it was when I took in the first & second time! First time they repaired the wrong part! Took it the second time & was charged again & car is still running at its worst!! Was told to take it back again for the third time after having it in shop over a month and half!! Lost my job because of it & finally got another job & now they expect me to loose this second job too because my line of work requires I have my own transportation!! They refuse to give me a loaner car or rental!! Update: your howarewedoing@texasautocenter.com isn't even valid to contact you directly!! I'm sure reply is from auto reply bot! SMH! read more

worst company ever giving all of this running around bullshit!! I need to be compensated or trade it out not that hard. Car broke down in a matter of 4 months owning it!!!! Already needs manifold gasket replaced!!!, spark plugs, and much more which is ridiculous that is the full dignostics read more

Oh man...this is probably the most pathetic and revolting business in existence on the planet. They advertise on Craigslist, and I filled out a form, and they began contacting me. They sent me a website with their inventory, but none of the prices were listed. When I asked why there weren't listed prices, one of the employees began making fun of my credit score in a group chat with other employees. Absolutely disgusting behavior. Do not EVER use this company for anything. read more

They will not work with you. I was 4 days late and they refused to give me another day extensión. They shut off the vehicle.​

This place has been a big help ask for Mike he is really good helps with everything you need and will stay in contact with you. They have a good selection of vehicles . Hopes this helps read more

Erika!! You all have my contact information and know the situation. You are no help and neither is Texas auto for selling me this car. This car should not have been sold and should not be on the road at all. If you want to help, make it right and give me a reliable car. I'm paying 20,000$ for a car with holes In it. We gonna have a close year Texas auto my lawyers will be involved and yall will make this right. read more

Got a 2015 affinity haven't had car for about 2 months Transmission went out like to got hit in back with my babies in car. Call texas auto tell them they tell me to call people to pick up car it will take 6 days before them to let me know it was the transaction. By me having the car only 2 months I ask can they just put me in other car I pay for the insurance but putting more money on other car when I just paid my car note is crazy I just gave yall my Ford suv back because the wheel sound like it was about to break Was shaken couldn't drive that with my kids then they just half ass put a little work this affinity to talk about A warranty sorry but F that when it comes to my babies I ask to be put in something different let me paid the little Insurance and have a Merry Christmas. Right now it's not. read more

This is the worst car experience ever I've had the car for about a year and a half and it's been in the shop more than I've driven it I let them fix the windshield wipers and they ended up fixing all this other stuff that didn't need to be fixed when I initially took the car in the first couple of months after I bought it I've been having problems ever since then they fixed a couple of things on the car but the car's been in the shop more than I've driven it and the car is in worse condition it's already about to give out and I've only had the car a year and a half I would not recommend this place Danny is the worst he's the one in charge of all of the details whenever you're getting your car fixed and they say they're helping you but they're only charging you more my car was only totaled at $15,000 I'm paying $22,000 at the end of the day this is highway robbery when the car doesn't even work They have lied to me and their mechanics don't even have certifications they are inexperienced and thieves If your looking for a reliable car DO NOT COME TO THIS PLACE AT ALLLL read more

After purchasing my first vehicle with Texas auto center it has become a nightmare. I've paid 15000 towards the loan roughly and now my engine is giving out on my Hyundai sonata 2015. The engines are faulty and they refuse to trade the vehicle. Also and biggest issue with this company is they think that we can go two weeks without a vehicle and still continue paying it. How can you leave your vehicle for 2 or 3 weeks to get serviced. Unbelievable even asked for help. read more

I rated this company one star only for the sake of being able to write a review. Where to start? Worst car buying experience EVER! And you know, with me being in the customer service industry for many years, I try to cut people a little slack when it comes to things of such. From the salesman on up, this whole ordeal was preposterous! From being swidled to downright put off. So I called first to address what my options would/could be and over the course of two weeks, I was given unreasonable answers or feedback on what I was trying to do with the money I had available. I had to put in several applications to get a response on what car/price range I was able to procure. Now, I'm not gonna say my salesman was all bad, but I will say he wasn't the best. I was going for a Toyota Camry and was told the car would be on the lot for the price we discussed. When I arrived either the car was gone or there was another Camry (which was an identical twin to the one I first saw) that was alot more expensive than the one I first layed my eyes on. Ok, that right there should've been a red flag right? But no, I strapped on my crash dummy helmet and went and made another choice. Into the picture comes this 2015 Kia Optima. Oh my was she a beauty! Take her for a test drive shall we? We shall. I know it's a used car, so of course it wouldn't be in immaculate condition. But what was to happen next, I wasn't able to predict (as I was told by Danny in finance... Will come back to that later)! So I was satisfied with the test drive, everything "worked", the lights, radio, A/C, heat, ignition, brakes, etc. I ran out of time the first day, so I scheduled a time to come back the following day, which would be Friday just passed. On Friday I came in all google eyed, ready to proceed into my first and last purchase with Texas Auto Center of said 2015 Kia Optima. The transaction into the purchase was anything but smooth! Especially pertaining to the fact that I already made my decision on the car on the day prior. I came in at about 3:45 p.m. and didn't leave until almost 7 p.m. Took a finance/accounting lady over an hour to actually get to me. The smell of rancid cigarette smoke gave me an indication of what the hold up actually was. I guess business isn't as important on Fridays, I don't know. Finally I was able to to finalize everything and get on my way. In my expectations and hind sight, that's what i thought. To skip over to the nitty gritty, I drove the car home. everything was fine, at least until I decided to take my second drive. I'll be got darned, the piece of s**t car wouldn't start!!! In my mind, I'm defending the car lot and kicking myself where the sun don't shine and chalking everything up to inclimate weather. It's been slightly more than chill the passed couple of days. I jump start the car. I let it run for quite some time to insure that the battery got fully charged. I take a ride to Killeen, (mind you I stay in Austin) to visit my significant other, to try to close the gap of mileage that sits in between us. If you totally cared for someone, wouldn't you travel a little over 50 miles to go see them? Any good natured, well to do person would! I stuck around for quite some time, casual dinner, a little punch, you know, spent some quality time. All good things must come to an end at some point. Especially if you have responsibilities like going to work for example. I mean I did just purchase a car. So what happens when I got all prepared to leave? The damn car wouldn't start again!!! I couldn't freaking believe it! Not again! Again?!!!! Wow! The frustration level was off the charts! I didn't drive to Killeen in anticipation of an Uber bill in return! I really could not even fathom that pissy surprise! However, I remained somewhat calm and collective. I was sure that the dealership would right this wrong. I couldn't have been more shocked and appalled by what I got next. At the end of this day I was livid. I texted my salesman (on a Sunday) and let him know the issue I was having with my new purchase. He tried to be as helpful as he could. He seemed sympathetic to my situation. He gave me some helpful numbers to call at Texas Auto Center's beginning work day. I was assured that something was going to be done to rectify the situation. Mind you, Christmas Eve is tomorrow. So I called the first helpful number that I was given (or so I thought). The guy that I was told to call to speak to in finance (Danny) couldn't get to me right away, and I was told he would call me back. The other helpful number I was given was the service department. Here's where the real BS began. I explained my situation, that I just purchased a car that was undrivable. I was told to call a number of a towing company that could get my car towed and into the service department right away. I was supposed to have my car repair expedited! EXPEDITED!!! It was explained to me that I needed to bring the car key in so that it in fact could be repaired read more

Texas Auto Center - Piece of shit car still sitting and not moved an inch - Used Car Dealers Near Me - Austin, Texas

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I've been a repeat customer for probably about 10 years. This is not my first vehicle with TAC, nor is it my second my third. I purchased a vehicle little over a year ago.. going through a divorce and changing aspects in life, I have calls from financial difficulties which are not hard to overcome. I've reached out to the company about my payment. Spoke with the agent specifically on how my pay period has changed due to me having a new job. Unfortunately, the person that I was speaking with did not notate correctly on what needed to happen with my account so that way my payment can be made and other payments after can be taken care of on time.. understanding of the process and the procedure. Ask Umr for a one time exceptions I was told yes.. come to find out the information notated on my account with called. it was not on the correct dates.. Overall yes I do take responsibility on my payments so don't give people false hope and false information and give them an idea that you're going to help them when you're not. People work hard for what they have and for what they want just like I'm pretty sure you do outside this job as a consumer for other companies.. after a 10 year relationship with this company, this might just be the end of it. If you're looking for a car and payment that can fit your needs is a sure that you get the right information given to you that things are explain to the point to where you know they're going to help you and they're going to notate what they're saying for you. You work hard for your money for your family and no one should be playing with that. read more

This place is horrible! They are rude, nasty, sell dirty cars that aren't inspected. I asked them to fill up the tires, and they couldn't even do that! Don't buy from auto texas center! They track your car as well. If you don't make a payment, then turn it off! I just lost my job, so now I'm gonna have my car turned off and won't be able to get to my interview this week! read more

I gave zone star too this place. This auto place is a joke too auto businesses , Everything you hear On the commercials is nothing but Lies , and the finance department the auto Service department Are the biggest joke. At 1st they're all nice as soon as you sign your contract they're nothing but Boo crappers. Nothing gets done until 2 to 3 weeks later. Do not shop at this place. read more

I rated this company one star because that was the only way to write my review. I didn't want to put any stars. I have had issues with my vehicle since the day I purchased it. The radio didn't work and the back speaker was busted. I have been lied to on several different occasions in regards to the time my vehicle will be fixed. It is currently still at Ford dealership and I have no idea when it will be ready. Today I called to get an update on my vehicle and the service department had me on hold for almost an hour. I stayed on hold until I drove to Texas Auto and I was still on hold while on the manager. The manager then told me a lie regarding the reason why my car is taking so long. I am very upset because I am a paying customer and should be treated with respectfuly and honestly. read more

Got a call from Texas Auto Center where I bought my car Saturday. It was Carlos the guy who sold me the car saying I needed to come in to resign paperwork bc there was a mistake in the original paperwork. I asked what was wrong and he said he'd go over it with me when I came in. He asked when I thought I'd be coming. He sounded urgent. I said I wasn't sure bc I was at work. He said OK. I was suspicious bc it seemed he didn't want to let me know what was wrong but wanted me back in ASAP. I knew that could only mean money. After running it by a coworker he said if he doesn't tell you just dont go. I decided to give them another chance so I called and said I couldnt make it after work so to tell me what's wrong so if its urgent i can plan accordingly. Carlos said he had to get with finance and would call me back in a few minutes. I never got a call back. So I went there in case something was an emergency. Before going in i made sure to have a witness on the phone. Carlos sat down with me and said the mistake was to the interest rate. I got 14.09% and he said it was supposed to be 16.9something(basically 17%). I said that doesn't benefit me so im not signing. He said he had to talk to his manager. A few minutes later he comes back with a woman who explains they're must have been a glitch in their system. All their vehicles have to be financed at a certain percentage. She said they would give me a full tank of gas for the mistake. I asked what would be the outcome if I refused to sign bc I wasn't going to resign a contract that didn't benefit me. She said they would give me a refund and take the car back. I told them that was fine. I'd take the refund and contact an attorney with my original contract. They went back to the manager. After a few minutes Carlos came back and said the manager said everything was fine. I could keep the car at the outlined 14% interest rate. I rated 2 stars bc I like Carlos and feel really bad for him. Management put him in an extremely uncomfortable position regarding something that wasn't his fault. But this was unacceptable. To add insult to injury to threaten me with taking the car not knowing if I had a ride home?! I did bc I was smart enough to call backup before I went but still! What if I hadn't or what if I didn't Have that option?? I contacted an attorney anyway just in case down there road there's some funny business on their part I can be prepared. I know lots of people who recommend this place and think its wonderful. I did too until today. Rated them high on Google(I think it was) the day I bought it bc they send you a text with a link asking you to rate them. But now this is the review I stand by. Beware if you buy from here. Make sure you know your rights as a buyer bc they'll obviously test it and take advantage if they can. read more

Don't purchase a vehicle here. I got a new job 2 months into me purchasing this vehicle and they told me they couldn't change my payment schedule to reflect my new job until I was in the car for at least 6 months. So I waited till I hit the six months mark and submitted the necessary paperwork that they had requested from me. The people that work at the finance department are extremely rude and not very understanding. Their lack of communication between each other and proper training have led to me being behind on my payments for four months now even though I did everything they asked me to do. After finally getting ahold of the manager of TAC I could see why his employees were very rude and lackluster. It starts from the top. Use this place as a very last resort. Nothing but liars and con artists working there. Take your hard earned money elsewhere! read more

TERRIBLE PLACE TO GET YOUR CAR! They will power it down as much as they can and when you try to return the car they try to threaten you. I've had 4 cars with these people GO SOMEWHERE ELSE! read more

I'm currently waiting for my car to be turned on due to the company gps system being down. They told me they have tried to send a signal and it's not working that i need to wait 20min. then give then call back..... Now:We still had some issue, but after 15min. We were running again. read more

I'd give them 0 stars, but it's not an option. This will be lengthy...proceed! I got 1st car from them Aug 2012 a 2007 Dodge Caliber (5 yrs old and 78K miles). Lasted a whole 6 months before EVERYTHING broke down! In the 3.5 yrs I had it I replaced: all new wiring, new starter, new alternator, TWO electronic throttles and an AC unit. AC lasted all of 16 months before dying again! I was SO freaking stupid and let them talk me into putting me in another car. Oct 2016 got a 2011 Mazda CX-7 with 92K miles on it. AGAIN, 6 months later it starts breaking down; issues w/headlights, sensor went out, transmission out, and the "pièce de résistance" 7-2-19 the engine overheated on way to work and went out completely. Let me also mention that during this entire 7 years, all the time my cars were in the shop....NO loaner!! Now, they REALLY think I'm a freaking stupid blonde because they truly wanted me to get ANOTHER car from them: another 7 yr old 100K mileage piece of XXXX!! NO! NO! NO! NO! I've had it with them!!! With only 8 payments left, I removed my vanity plates and handed them the keys!!! (and by the way....NOT one single manager has ever called me about returning the car. Tells me they don't give a XXX about it either!) FYI: I then went to CarMax (highly recommend!!!) whereupon I got a fantastic car: 2017 Honda HR-V, only 20K miles, WITH extended warranty of 5 yrs, 100K, plus GAP insurance, roadside assistance and IF the car goes in shop, I get a loaner!! I am loving my new car and will NEVER EVER go to or recommend Texas Auto Center EVER!!!!! read more

I do not ever recommend buying a car with Texas Auto. I have purchased 2 vehicles with them and both vehicles broke down within a month of having the vehicle. I got a 2015 Chevrolet Traverse and I put 2000$ down payment. My payments started out 275$ every other week. It's been a Year and my payments are over 600$ a month for a vehicle that never works. It has been in the service department 4 times within a year. I'm at the point where I don't even want the vehicle anymore but don't want a repo on my credit. TAC is no help at all. They are so rude and not understanding at all. I was able to purchase a 2023 Honda Passport with my payments being only 400$ a month. DO NOT SHOP with Texas Auto!!!! Terrible service!! They have Terrible Vehicles!!!!! read more

I would not recommend this place for nothing. They only want your money and no concerns for their customers. If I could change things they would not be my lienholder. They truly Suck as a business and you best make sure that you have no issues with your vehicle, because once you get it off the lot, then it becomes your problem no matter how much the junk is. Remember you're buying someone else's problems when buying from them. read more

Charged me $1000 to fix steering pump because it "wasn't under warranty anymore" took them 3 weeks to "fix" it and finally got the car back and steering pump failed again after a week, took it back in and after another 2 weeks of them having the car they tell me that they will not fix it because it's not worth their time, and will not give me the refund for a job they didnt finish. So after 5 weeks of not having a car and 1000$ my car is still not fixed read more

This is the absolute worst place to get a car from. Preston is a straight asshole. I have never met somebody who is so rude and unprofessional as him. They sell you these raggedy over priced cars and when it's time for them to fix the car it takes weeks. I will never refer anybody else to this place. They sold me a car that broke down in 2 weeks and didn't even give me my money back. read more

They do not inspect the car and jack the price WAY up. Then when you message them, crickets. The car I got had grease all over the windows that wasn't noticeable right away. Also sold a few years old car for more than it cost brand new without a spare or jack. That is poor, poor service. read more

Dont do it...the day after my payment was due they cut off my car. I asked for an extension was told no because I updated my payment schedule. I told them I would pay the full payment in 6 days and was told no. Now I have to bus it or walk because of 6 days! Ridiculous , I could understand if it was weeks. Fix your credit so you dont have to use these type of dealerships. Atleast real finance companys give you 30 days. Dont do it! read more

I have gotten three cars from them. One I co-signed with and ex. ( Yeah, I know) we didn't stay together. Be he ended up totalling the car. I got a call from them. The idiot let the car sit in the junk yard. And they had to go get it. We had their in house insurance. They made me pay a deductible of only 250. And wrote off the car. Now this was a two year old car. They helped me get into another one that day. So when It came time for my husband to buy a car. I told him we should go with them. We walked in and no one gave us any attention. Now I was paying my car note over there phone auto voice payment system. Maybe they wasn't use to seeing me. I don't know, but maybe we just didn't look the part for these gentleman to treat is with any kinda respect or urgency. We sat there waiting . . . And waiting. Finally We walked out and started looking at the cars our selfs. I thought eventually someone was going to come and help is. . . NOPE. Finally we walk back inside. By this time. I was demanding attention. But my husband was over it. We walked out with all our money in my purse and went else where. Also I have just payed off my car from them. And with great effort I talked my husband into buying me another one. But he isnt sure he will let me go back or to another dealership. read more

This is one of the worst scam lots in Austin . Don't recommend anybody shop here not even my enemies !! When you call the system to make a payment you pay that amount then two days later they call saying your short on that payment . Then they told me my car would be disabled because they fuck up !! I'm going to another car lot and let them have there car back . If you shop here you will be doing the same !! Or not go through what I am and just dont shop here if you do guaranty you will have the same problem . I think it because I'm below 10 grand and they think I will put up with this . read more

I had a great experience here today. Got a beautiful car thanks to Mike and Oscar for all the help and showing me the difference cars that I could test drive. I would recommend anyone here. My experience was great....Thank ya !!!!! read more

The cars are shit!!!! I purchased a vehicle on the 27th of September October 2nd I had to take it to the service they had it for a whole week got the car on the 9th of October pulled off went to the highway the car cut off again the car is still shaking brought the car back up here now I'm sitting here been 2 hours now they full of shit they slow they act like they only have one fuking mechanic so how did they fix this vehicle and the vehicle is really doing the same thing did they really fix it? Yes I test drove the car the only problem was shaking when I did get the vehicle. So here it is a day later the same problem what is really going on if they can't tell me nothing today I'm about to go in here go off on these people I want my money back or another vehicle simple as that read more

Texas Auto Center - Used Car Dealers Near Me - Austin, Texas

I wish I could say enough horrible things about this place but I will do my best to try. I bought my car through a different dealer that was bought out by this company. Since the change, I have had to deal with this joke of a company. I have not missed a single payment. I have paid on time every month in full but this company treats me (and others) I'm sure like complete crap. Every staff member I have spoken with has been completely rude towards me. No apologies given of smoothing over. I HATE THIS COMPANY!!!! 1. They have an option to pay online for your "convenience" but then you still have to call them to let them know you have made a payment. I'm still trying to figure out what the heck they do since their entire job is to process payments. 2. If you don't call them, THEY WILL SHUT YOUR CAR OFF. They won't bother to check if you made a payment and they won't bother to call you either. THEY WILL SHUT YOUR CAR OFF. Then when you call to complain, they are rude to you and tell you "These are our rules. Suck it." And they speak to you as if YOU are the culprit. I want to report this company to someone because the way they conduct business should be illegal. It's definitely not ethical but I am stuck paying these vultures for another two years. Please don't buy a car from this place. Run away as far as possible. read more

my vehicle came with bad tires and minor problems

HORRIBLE HORRIBLE HORRIBLE !!!!!!!!!!!! I don't recommend this place to anybody they are rude and not helpfull and if I could I would give this place No Stars!!! And if u are late just 2 days they will turn off your truck even though you call them to let them know !!!!! Sucky place I regret buying my truck here read more

The only thing positive about the experience was that the woman who sold me my vehicle was very pleasant. Since this place is for people with very little credit or poor credit, the interest rates are understandably high. I am, however, going to be paying over $18,000 on a vehicle that I purchased for $11,000, and the Kelly Blue Book had the year make and model valued at just over $8,000. So when it is all said and done I will be paying more than double the value for the vehicle. But like I said, though the money I am spending is frustrating, it is understandable. The thing that is truly terrible is the customer service. I have been making regular payments on my vehicle for 2.5 years now, and there are some very rare occasions that I have needed to push back payment a week. Every single time I have done this (3 times in all) they take the payment out on the original pay date and then will also take another payment out on the date I asked them to push the payment back to. When I call to see what is going on, I am told that it is my fault that I didn't explain in detail that I needed to be taken off auto-pay. I figured that would have been common sense, since I was asking to push back payment. Other than payment issues, every other time I have reached out to Texas Auto Center I am "greeted" by someone who very obviously does not want to be working there. I am always given the absolute bare minimum in regards to the questions I have. There is no follow up, and there most certainly is no passion or care behind anything they do except to make money off people with poor or no credit. I know that this place is most likely a last resort for people buying a car, but if you are reading this, avoid this place at all costs. read more