Brought my Tacoma in for the 10k service this morning. Duncan Sheeley demonstrated exceptional…read moreprofessionalism. He took the time to listen to my concerns and ensured that everything was handled promptly but without the feeling of the "I'm trying to sell you something" . What really stood out was the genuine care and attention he provided. In a world full of choices where everybody can do the same thing, service can feel rushed or impersonal, Duncan's approach felt authentic. That my friends is something that is hard to teach. A smile can be shown but you can feel something else. He spoke to me about my vehicle as if it were his own, and that level of commitment reassured me. I left feeling confident in the quality of the work done. If you're in need of service, I highly recommend reaching out to Duncan and his team--they truly make a difference! I've been in the auto industry for over 20 years and truly appreciate when I feel I'm taking care of. Management would be wise and I'm sure they are, to recognize when you have a great asset to the team. Seems like they do a good job on the hiring front. Till next time ladies and gentleman!

My recent experience with Toyota of Cedar Park was extremely disappointing and confirms many of the…read moreconcerns people have about dealership practices. I will not be doing business with this dealership again and strongly caution others to be very careful if they choose to do so. My wife and I came in to test drive a car and, after the test drive, submitted a credit application--explicitly authorizing a credit pull--with the clear intent to purchase the vehicle. We were told everything was in order and scheduled an appointment the following morning for my wife to move forward with financing and paperwork. At no point were we informed that the vehicle was still at risk of being sold. While my wife was on her way to completing the financing process, she received a call informing her that the vehicle had been shown to another couple and sold. This occurred despite our salesperson clearly communicating to management that this deal was essentially set. That information was dismissed, and management allowed another salesperson to show and sell the vehicle without extending us even the courtesy of a phone call to give us the opportunity to finalize the purchase--which we absolutely would have done. I work with dealerships regularly in my profession, and while you hear stories like this, you hope they are exaggerated or rare. Unfortunately, this experience proved otherwise. When I raised the issue with management, the response felt scripted, dismissive, and entirely policy-driven, with no ownership or genuine concern for how poorly this was handled. It became very clear that the priority was selling the vehicle as quickly as possible, regardless of fairness, professionalism, or existing commitments. The message sent was simple: once a faster or more convenient sale appears, an active and committed customer is expendable. That reflects a lack of integrity in both process and leadership. I previously had a positive experience purchasing from Toyota of Cedar Park, which makes this situation even more disappointing. This was not a failure of the salesperson I worked with--it was a management decision, and it speaks volumes about how business is conducted there. Based on this experience, I cannot recommend this dealership. If you choose to do business here, proceed with caution and do not assume that verbal assurances, credit applications, or scheduled appointments mean anything unless a deal is fully executed. This dealership and its management team should be ashamed of themselves!

Let me start by putting my bias out front: I hate the dealership experience. I hate the upselling…read morewhen you get in front of the finance manager and the strategic//infuriating waiting they make you do when they have "ask their manager" anything. I hate this so much that I've bought my last two cars from Carvana simply because I wouldn't have to speak to anyone. I find the stereotypical car-buying experience (new and, especially, used) to be unnecessarily stressful and taxing. Today, this has changed. When I found a slightly better deal locally than I did on Carvana, I took the plunge. From the beginning, Angela was super helpful and responsive. She didn't insist on talking on the phone and was happy to text details, which is infinitely more manageable during the workweek. When it came time to make the trek to Austin e Autos, Angela let me know that she would be off that day and handed off the deal to Isaac. Isaac is the best. Isaac put us through the paces of letting us test drive, then talking numbers. At no point did the numbers they advertised ever change. I came in with pre-approval through USAA, and they did not push me toward in-house financing. This has never happened to me before. They usually push that really hard. Once the numbers were agreed upon, we were handed over to Stephanie for the paper signing. This was equally painless, and there was no push to buy extended warranties, wheel insurance, GAP, etc, etc, etc. The numbers we discussed with Isaac were the exact numbers we signed off on with Stephanie. Incredibly painless, transparent, and honest process. My wife loves her car, and I am very impressed by the buying experience. If you're in the market for a used EV, look here first. All the stars. Thank you, Isaac, Angela, and Stephanie!

Bought a Tesla Model 3 2018 from them, shortly after a PCS error occurred restricting A/C charging…read more I contacted the service shop and they were able to help make amends to this issue, big thanks to Logan (Service Shop) and the owner for making this happen. Seamless experience from test-drive to purchase. No sneaky fees. Will buy again!

Just purchased my 2nd Subaru from Austin Subaru on Burnet Road. Overall what a pleasant experience…read morepurchasing a vehicle. Specifically would like to praise my Sales guy Sean Knox. Just wanted to say that Sean Knox is fantastic! I met him initially in June when I stopped by with my daughter for her service appointment. He very simply greeted me and held the door open for me, which in turn had me inquire about a potential future Subaru purchase. He made such a positive impression that when I finally decided to make my purchase in December I sought him out specifically. He was/is very pleasant, helpful and knowledgeable. He is down to earth and not pushy which is a very welcome surprise as "most" sales people at various dealerships are off-putting, thus losing out on my business. Sean goes the extra mile and makes you feel special and part of the Subaru family. As a result I referred a friend to him, who also made a purchase, and I will continue to refer him and your dealership. You are lucky to have such a dedicated and hard working individual on your team. Thanks Sean!

Would give 0 stars if possible. We purchased a 2019 Subaru…read moreOutback 3.6L brand new from Subaru Austin and owned it for 6 years, putting approximately 120,000 miles on the vehicle. We bought this vehicle because of everything Subaru stands for: "94% of them are still on the road after 10 years", they're durable and long lasting, we're outdoorsy, gay, have dogs, all of the stereotypes check check check. We loved our service guy, but hindsight, we were screwed by this dealership: Every service--oil changes, filters, transmission services, inspections, and all recommended maintenance--was performed exclusively at Subaru Austin. Over those years, we spent well over $20,000 on service and repairs. For tens of thousands of miles (well before 60K), I repeatedly documented and reported transmission-related symptoms: Jerking and hesitation Poor acceleration and lack of power RPMs surging unpredictably Difficulty driving uphill Eventually, consistent burning smells Each time, we were told it could be the transmission but they were unable to diagnose any issue. At approximately 90,000 miles, Subaru of America agreed to cover 50% of major engine repairs (CVT front pump chain and CS head gasket), which required removing the engine and still cost us over $6,000 out of pocket. Less than 30,000 miles later, we were told the CVT had completely failed and needed to be replaced for $10,000, or we could purchase a used transmission with 66K miles for $2,800, or Subaru Austin would offer $12,000 for the vehicle. This came immediately after another disastrous service visit where: We spent $1,400 diagnosing the wrong AC issue Returned one week later for the actual issue (cracked radiator fan) after being given the car back The vehicle was returned to us damaged (front passenger door) We provided photo and video evidence proving the damage occurred during service. Subaru Austin initially agreed to repair the door properly, acknowledging it would require full repainting and blending, costing several thousand dollars. Instead, they later reversed course and offered a $500 check, stating management had "nixed" the repair. We were also told that if we sold the vehicle back to them, we would no longer be eligible for that $500. Here is where things crossed a line. We took the vehicle to CarMax, who offered $12,000, matching Subaru Austin's offer. CarMax did not detect the transmission failure. When we attempted to negotiate with Subaru Austin using this offer, we were asked whether CarMax knew about the transmission issue. We answered honestly: no. Subaru Austin then told us they would not increase their offer--but that if we sold the vehicle to CarMax with the bad transmission, they would still give us the $500 "courtesy" check. In other words, we were encouraged to offload a vehicle with a known major defect to another dealer so Subaru Austin wouldn't have to deal with it. Talk about deceptive trade practices and fraud!!! We refused and sold the car back to Subaru Austin. Three days later, the vehicle was listed on Subaru Austin's website for over $18,000, advertised as: One-owner Local trade All services completed at Subaru Austin There was no mention of transmission issues. Given the timeline, I highly doubt a $10,000 transmission replacement occurred before relisting. A few weeks later, the listing disappeared. Shoutout to whoever bought the green/java 2019 outback 3.6L with last 4 VIN#3377... If you are considering buying or servicing a vehicle here, I strongly recommend getting everything in writing, seeking independent diagnostics, and understanding that loyalty, documentation, and following all recommendations do not guarantee ethical treatment. This experience was financially devastating, emotionally draining, and completely avoidable.

See Michael Amato if you want a sale at your pace and excellent follow up after the sale!!!…read more Brenda

Almost a ten years of wonderful service under the Howdy company, besides of the deafness, they…read moreaccommodated too well and beyond. I will definitely coming back if I had any issue. They service so well as they treated all clients all the same as well as my references! Please do welcome here instead going to different dealership. P.S. "More likely a coffee", and to go with an extra well service! Nothing can beats this?

Mark is a breath of fresh air in the car sales world! I looked for months for a new (used)…read morevehicle, purchased many carfax reports, researched and test drove, spoke with many sales individuals, and sacrificed many hours to the negotiation waiting games with the sales managers. During one of my daily searches on Auto Trader a new listing popped up for Mark Weinstein Motors. It was a "unicorn" vehicle - rare in existence - an older model, incredibly low mileage, in fantastic shape (barely driven) and the listed price was in the KBB green price range (either good or great price for the vehicle's value). I reached out to Mark, who was quick to answer any and all my questions. I was in Houston and I couldn't make the trip to Austin to see the vehicle until the weekend, but he graciously agreed to hold the vehicle for me without any downpayment once I had set an appointment for a third party inspection. Despite receiving other inquiries about the vehicle, he held it for me for almost a week and even stayed a little late on Friday for my husband's and my arrival into town. The test drive and purchase process were smooth and straightforward. Mark explained everything thoroughly and even went the extra step of fixing the temporary paper license plate on top of an old metal plate to make it more secure. It's another example of Mark's great customer service. Like his great communication from start to finish - phone calls and text messages were always answered promptly. He is good-natured and honest, which is hard to find in the car shopping business. I would recommend him to anyone looking to purchase a vehicle!

My first phone call with Mr. Weinstein was pleasantly easy, he took the time to answer all my…read morequestions and made the buying process unique to his Used Car business. Mr. Weinstein waited for us to arrive (same day-4hrs travel time) after close of business to provide an exceptional car buying experience with 1 hour process of our purchase and drive off. I will definitely refer anyone looking for a used vehicle. Good quality vehicles, no sales gimmicks, full transparency. Rare qualities, definitely appreciated in the used car arena. Thank you Mr. Weinstein.

Five stars for Cain Nieto. He made the buying process seamless and fast. I appreciated his 'to the…read morepoint' attitude and his help in securing a solid deal. The whole transaction took less than four hours from start to finish. Truly a professional.

Haven't bought a new car since 2019, and loved my current car. But it was time, big ups to VWs…read moremarketing during December, as their ads got me thinking about getting a new car. I'm a SUV guy, I like the look of the Tiguan and it was by far the best deal out there for a new car. After deciding that's what I wanted, I did my online search for the right dealership, and Hewlett blew their competition away imo - review wise, and inventory wise. Made the trip to Georgetown and was instantly greeted by Mark Bruce. I've done years of sales and customer service, so I know what to look for and what I want from a sales person. Mark was exactly it, not robotic, listening to my needs, not being salesy or reading a script. He showed me the cars that fit all my needs and I was in and out of there in 2.5 hours tops, with the perfect car for me. No games played, got me at the price point I wanted. Highly recommend this dealership, and working with Mark. Bonus - he threw in some free trunk accessories, and they tinted my windows a couple of weeks later as a service that's covered in the very affordable warranty. Thanks Mark!!!

Mike, Chris and Lisa were very helpful and professional on explaining everything clearly to getting…read moreme approved

I am extremely disappointed in both Capitol Chevrolet Austin TX and General Motors regarding how a…read morecatastrophic issue with a brand-new vehicle has been handled. My 2025 Silverado experienced a catastrophic engine failure with under 6,000 miles and required a full engine replacement. While the mechanical issue itself is concerning, what has been more frustrating is the lack of communication, follow-through, and urgency from both the dealership and GM. Since the vehicle went into the shop: * I've had to repeatedly initiate contact just to get basic updates * Calls and promised follow-ups from the dealership were not returned * There was no clear repair timeline provided * The replacement engine was later confirmed to be on backorder, extending the delay even further * I've incurred ongoing rental costs due to the lack of a dealer loaner and minimal coordination Despite escalating the issue to GM Customer Care and requesting meaningful resolution, the process has felt slow, reactive, and dismissive of the real inconvenience and financial burden placed on the customer. When you spend hard-earned money on a new vehicle, especially a premium truck, you expect reliability, accountability, and proactive support when something goes wrong. Unfortunately, this experience has demonstrated the opposite. Based on my experience, I would strongly caution anyone considering purchasing a vehicle from Capitol Chevrolet or investing in the GM brand to think carefully about what happens after the sale -- because when a serious issue arises, the customer support simply hasn't been there.

During the "chip shortage" of 2021, I contacted Signature to consign and sell my Lexus LS500…read more Daniel Driskell, the owner, was very easy to work with. He runs a professional operation. We negotiated the consignment contract. If you have a unique car or a reserve price, don't hesitate to brainstorm terms with Daniel. He's creative and a real capitalist entrepreneur! Office facilities are professional. Cars are kept in the office building parking garage. His team marketed and sold my LS500 in about 20 days. Marketing included extensive photos taken at the office building. Every car will take a different amount of time. The LS500 is a huge and interesting sedan that doesn't appeal to everyone, If you have a hyper-popular car, expect Daniel's team to sell it much, much faster. Receipt of funds was easy- Daniel provided a check to me once the buyer's funds had cleared Signature's account. Note if you "debadged" (aka removed emblems)- Signature will charge you for the replacement of the badging. Minor issue but it's good to know in advance,

Not sure what has happened to this company since all these reviews are so great. I bought my…read morePorsche Cayman from here. Daniel was active during the selling process but failed to disclose all the mechanical issues, lack of keys and features with the car. I had traded in a perfect condition Audi Q5 to a car that now after 60 days I'm getting quoted over 4-6 thousand in repairs. And after getting quoted for how much dealers are willing to pay for the car I'm down over 20k on what I bought the car for from him. Please bring a mechanic or someone to inspect the car he is selling you. Out of many used cars I have owned I have never felt this cheated out of money.

On a scale of 1 to 5, selling my car to Carvana was a 10+…read more We've been so conditioned to expect hassle, games, and disappointment -- especially in the car world -- that a smooth, honest experience almost feels unreal. That should be the standard. Instead, it feels exceptional. When Carvana gave me a quote that was way higher than I expected -- higher than what I had seen from Edmunds and KBB -- I naturally assumed the usual nonsense was coming next. That's what modern business trains you to expect: a nice number online, then the second you show up in person they start finding excuses to shave it down. But Carvana didn't do that. They didn't play games. They didn't punish a minor issue. They didn't turn the process into a negotiation circus. They just handled business like competent, honest adults. The online process took me 15 minutes total. I answered the questions and got a quote. I then uploaded my driver's license and odometer reading, signed the digital title, and picked a time to go to Carvana. That was it. No maze. No nonsense. No pointless back-and-forth. Then I got there, they quickly checked my car to make sure what I said about it was accurate, and I was out in about 25 minutes. Twenty-five minutes. That alone should embarrass all the traditional car dealerships. No half-day hostage situation. No disappearing into the back room. No fake manager routine. They checked the car, handled everything professionally, and within about 6 hours the direct deposit was already in my bank account and available. That kind of speed and follow-through is so rare now that it almost feels unreal. That's what made this experience so compelling. Not just that they paid the quote, but that they didn't play games, they didn't punish a minor issue, the process was fast, simple, and respectful, and they gave me the rare feeling that I was dealing with a company that was actually competent and honest. Carvana didn't just buy my car -- they restored my faith that a business can treat people decently, keep its word, and make life easier instead of harder. At this point, not trying Carvana first would honestly feel stupid. I haven't bought a car from Carvana, so I can't speak on that side of the business. But after this experience, I can say without hesitation that I would never sell or trade in another vehicle without trying Carvana first. Carvana is clearly at another level. P.S. I went to the Carvana on I35 in Austin, Texas.

We were going to trade our 2025 Blazer in and decided to get a second opinion as the offfer at…read moretrade in seemed very low. We received almost $7000 more selling our vehicle through Carvana. the process in whole took less than an hour. This is the easiest way to sell a vehicle, hands down!

I'd been shopping around for a 2026 Hybrid Corolla for a while and had very negative experiences at…read morea lot of dealers that I visited due to overpriced vehicles and rude salespeople. However, South Austin managed to make a very stressful experience, very easy for me! After reaching out about a specific car, my salesperson Michael B was extremely helpful and responsive, giving me updates on the car and helping to bring the price down to where I expected it to be! Despite having a co-signer in a different state, they worked with us to make the whole experience very easy and without extra hassle. I absolutely love my new car and would recommend Michael B and South Austin when looking for a new vehicle!

If aren't buying a new Toyota from here and you live within 1-350+ miles from here you must make…read more$1000+ per hour in your occupation. Never met Rito before this week when we bought our new Grand Hybrid Highlander at $8500+ below MSRP. Ordered pretty much what I wanted and more. Rito was VERY personable and spent a perfect amount of time orienting me to the new car. Other than the long drive getting here, there was very little downside. To the reader saying there must be something. It is through Costco Auto Program. Only two within 400 miles of Houston. One I never contacted in N Texas. The one in Roundrock was an awful experience..., to where even if they matched the price, the people that work there would be either very nice or rude as f. Had one or two employees made me feel like they were in a hostage situation ("get me outta here"). Selling cars does not give a dealership carte' blanche' to be rude. Nobody in Houston came within $5K on price, with many stating over and over again that I'm going to get taken. Nah, lazy people who aren't willing to do their research and drive 6 hours are getting taken. My wife has a RAV4 Hybrid and when we need a new Toyota we'll go see our friend, "Rito" at Autonation South Austin. Thank you!