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    Carvana Austin

    3.3 (310 reviews)
    Closed 9:00 am - 7:00 pm
    Updated 1 month ago

    Services - Carvana Austin

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    Reviews With Photos

    Audrine M.

    Got an online offer from Carvana after answering a few questions regarding my car. The online process was easy and quick. I had to put in how I want to receive my payment online and then got an appointment scheduled to handover. Easy peasy. When I came to their location, the helpful attendant checked the car and that was it. Was done in minutes. Took me longer to drive to their outlet. Quick note - Carvana offer was far higher than any other offers I received including Carmax

    Carvana has the best business model in the car buying and selling industry! There website is very easy to use. The price they quote you is very close to or exactly the actual price the will pay for your used car. At least, that was my experience. Once I arrived at their Austin, Texas facility, the whole process took less than 45 minutes. The staff is very friendly and knows how to quickly complete the title change process. They also informed me of other important steps in the selling process like notifying the Texas DMV for release of liability and to cancel insurance. Their online communication system keeps you updated and in touch throughout the entire process. Kudos to Carvana!

    2022 VW Atlas Cross Sport from Carvana
    Kate W.

    Very easy process-I car shopped all week while I was sick in bed and found exactly what I wanted. No negotiating, but you have pretty great say over your terms, as long as you're approved, and the pricing was within KBB value, from I saw. All paperwork was done online, title, registration, insurance, etc. Everyone at the location even I went to pick my car up was welcoming and helpful. I think I was skeptical of Carvana to begin with because the "vending machine" feels tacky/like they aren't as serious of a company (which is importantly when buying a vehicle), but it really is just silly marketing to get people's attention, and my experience was great overall.

    Some very bad scratches not documented in listing.
    Generz N.

    I purchased a car from CarMax that is a complete mess and was terribly misrepresented in the listing. The car is a 2023 (previous owner purchased in Aug 2023 per carfax, so 18 months old). I ordered it online after reviewing their photos and the clean carfax, and picked it up on 2April2025. I noticed what looked like a lot of dirt on the taillights and waterspots all over the car, but decided to take it home bc of the seven day return policy. Once I got it in my garage under good lighting, I found that the car has been completely repainted, and there are signs of there having been a wreck. The rear bumper, the doors, front fenders and front bumper have all been repainted. I even found a BONDO SPREADER (plastic spatula) in the trunk that is used by body shops to put bondo on a car... near the charge door, I found that there are deep scratches visible under the paint, likely from cheap body work.. there is also paint on a lot of the trim and overspray on the taillights and other body panels, and overspray on the frunk plastic from the car being repainted. I also found water in the 'frunk' indicating that the hood isn't sealing correctly, meaning that the hood doesn't seat properly or is misalligned, common after a wreck. There were also a lot of scratches on the car that were not documented, perhaps happened by Carvana staff, maybe bc the paint was soft since it was sprayed just a few days before they received it. -------------------------- Update : I initially gave Carvana a 1 star review, but since then I have returned the car and changed it to a 4 star review. Returning the car - This was very easy. The person I worked with was very empathetic and only needed to check the mileage on the car to ensure I did not drive it over the allowed amount. I'm not sure what that is but I had only driven it about 20 miles. Transport fee - A few days later, I called their 800 ph# to ask for my transportation fee to be refunded. It was only $290, but I feel like their inspection staff really 'dropped the ball" on the inspection since none of what I have included in my photos was listed in the review. My call with them was less than 5 minutes bc after I described the condition of the car, he agent agreed that I should receive my fee refunded, which will take 7-10 biz days. This is the car, relisted for sale. https://www.carvana.com/vehicle/3530211

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    1 month ago

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    29 days ago

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    5 months ago

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    6 days ago

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    5 days ago

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    6 days ago

    The trade-in of my old and purchase of something new was so easy (and the prices were good!) I will never go thru a dealership again!

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    2 months ago

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    6 months ago

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    1 year ago

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    5 months ago

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    7 months ago

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    1 year ago

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    4 months ago

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    9 months ago

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    1 year ago

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    5 months ago

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    8 months ago

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    11 months ago

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    10 months ago

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    1 year ago

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    1 year ago

    Very easy sale of my car as usual. Thanks Carvana for an easy process and good price!

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    11 months ago

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    5 months ago

    The service picking up my vehicle which I sold. The service man was knowledgeable and helpful.

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    1 year ago

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    3 months ago

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    6 months ago

    This is the 3 time using them the best thing we have done easy and delivery was great

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    1 year ago

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    11 months ago

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    Page 1 of 8

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    Review Highlights - Carvana Austin

    I tried KBB, CarMax, and various dealership over a week and nobody could match within $500 of carvana offer.

    Mentioned in 6 reviews

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    AutoNation Toyota South Austin

    AutoNation Toyota South Austin

    (951 reviews)

    BattleBend Springs

    I'd been shopping around for a 2026 Hybrid Corolla for a while and had very negative experiences at…read morea lot of dealers that I visited due to overpriced vehicles and rude salespeople. However, South Austin managed to make a very stressful experience, very easy for me! After reaching out about a specific car, my salesperson Michael B was extremely helpful and responsive, giving me updates on the car and helping to bring the price down to where I expected it to be! Despite having a co-signer in a different state, they worked with us to make the whole experience very easy and without extra hassle. I absolutely love my new car and would recommend Michael B and South Austin when looking for a new vehicle!

    If aren't buying a new Toyota from here and you live within 1-350+ miles from here you must make…read more$1000+ per hour in your occupation. Never met Rito before this week when we bought our new Grand Hybrid Highlander at $8500+ below MSRP. Ordered pretty much what I wanted and more. Rito was VERY personable and spent a perfect amount of time orienting me to the new car. Other than the long drive getting here, there was very little downside. To the reader saying there must be something. It is through Costco Auto Program. Only two within 400 miles of Houston. One I never contacted in N Texas. The one in Roundrock was an awful experience..., to where even if they matched the price, the people that work there would be either very nice or rude as f. Had one or two employees made me feel like they were in a hostage situation ("get me outta here"). Selling cars does not give a dealership carte' blanche' to be rude. Nobody in Houston came within $5K on price, with many stating over and over again that I'm going to get taken. Nah, lazy people who aren't willing to do their research and drive 6 hours are getting taken. My wife has a RAV4 Hybrid and when we need a new Toyota we'll go see our friend, "Rito" at Autonation South Austin. Thank you!

    Carvana Austin - car_dealers - Updated May 2026

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