On a scale of 1 to 5, selling my car to Carvana was a 10+. We've been so conditioned to expect hassle, games, and disappointment -- especially in the car world -- that a smooth, honest experience almost feels unreal. That should be the standard. Instead, it feels exceptional. When Carvana gave me a quote that was way higher than I expected -- higher than what I had seen from Edmunds and KBB -- I naturally assumed the usual nonsense was coming next. That's what modern business trains you to expect: a nice number online, then the second you show up in person they start finding excuses to shave it down. But Carvana didn't do that. They didn't play games. They didn't punish a minor issue. They didn't turn the process into a negotiation circus. They just handled business like competent, honest adults. The online process took me 15 minutes total. I answered the questions and got a quote. I then uploaded my driver's license and odometer reading, signed the digital title, and picked a time to go to Carvana. That was it. No maze. No nonsense. No pointless back-and-forth. Then I got there, they quickly checked my car to make sure what I said about it was accurate, and I was out in about 25 minutes. Twenty-five minutes. That alone should embarrass all the traditional car dealerships. No half-day hostage situation. No disappearing into the back room. No fake manager routine. They checked the car, handled everything professionally, and within about 6 hours the direct deposit was already in my bank account and available. That kind of speed and follow-through is so rare now that it almost feels unreal. That's what made this experience so compelling. Not just that they paid the quote, but that they didn't play games, they didn't punish a minor issue, the process was fast, simple, and respectful, and they gave me the rare feeling that I was dealing with a company that was actually competent and honest. Carvana didn't just buy my car -- they restored my faith that a business can treat people decently, keep its word, and make life easier instead of harder. At this point, not trying Carvana first would honestly feel stupid. I haven't bought a car from Carvana, so I can't speak on that side of the business. But after this experience, I can say without hesitation that I would never sell or trade in another vehicle without trying Carvana first. Carvana is clearly at another level. P.S. I went to the Carvana on I35 in Austin, Texas. read more

We were going to trade our 2025 Blazer in and decided to get a second opinion as the offfer at trade in seemed very low. We received almost $7000 more selling our vehicle through Carvana. the process in whole took less than an hour. This is the easiest way to sell a vehicle, hands down! read more

My vehicle came from out of state, so I have no experience with the Carvana location here in Austin, TX (other than it being used as a waypoint to get the vehicle into Texas). The delivery guy was courteous and professional. All done in a matter of minutes. Carvana, company-wise, seems well run. Website design, online navigation, purchase process, loan processing, and home delivery went off without a hitch. I was skeptical of making a vehicle purchase solely online. That is a big financial commitment. Plus, being a used vehicle, I typically want to see first-hand that everything is as expected. Lastly, I enjoy grinding down car salesmen for every dollar and add-on :) That said, Carvana has the best quality (and quantity) photos I've seen, and an abundance of vehicle information. Their 3D interior/exterior photos put you in the driver's seat. So, I was not lacking for vehicle details. They called out some flaws (using that word lightly), such as driver's seat decolorization, that I do not see at all. That gives me the impression that they are very conservative with their assessments, which is good. As for price, although I was not happy about a nearly $2000 shipping charge, overall, the final bill was comparable to dealerships countrywide, and better than Kelley Blue Book (or similar). Anyhow, the shipping fee was typical for out-of-state dealerships too (assuming they were willing to ship, many do not because they can sell locally and/or do not want to deal with liability). Overall, I recommend and would buy from them again. read more

I recently purchased a vehicle through Carvana's Austin location, and I'm genuinely impressed with the entire experience from start to finish. As someone who typically dreads the traditional car-buying process, Carvana completely changed my perspective on what purchasing a vehicle can be like. The Online Shopping Experience The website made browsing inventory incredibly easy. I could filter by price, make, model, and features, and the 360-degree virtual tours of each vehicle were thorough and detailed. Every car listing included a comprehensive vehicle history report and detailed condition disclosures, which gave me confidence in what I was buying sight unseen. Smooth Transaction Process The financing process was straightforward and transparent. I received my approval quickly, and there were no hidden fees or surprise add-ons at the end. Everything was handled digitally, which saved me hours of sitting in a dealership. Delivery Day Picked up car from the vending machine on the scheduled day within the promised timeframe. The person who helped with delivery was professional, walked me through all the vehicle features, and answered my questions patiently. The car arrived clean and exactly as described online, which honestly exceeded my expectations. The Seven-Day Test Drive Carvana's seven-day return policy provided real peace of mind. I was able to take the car to my own mechanic for an inspection, drive it in various conditions, and make sure it was the right fit for my needs. This eliminated the pressure I usually feel when test-driving at a traditional dealership. Customer Service Whenever I had questions, their customer service team was responsive and helpful. I primarily communicated through their app and text messaging, which was convenient for my schedule. They followed up to make sure everything went smoothly and that I was satisfied with my purchase. Final Thoughts Carvana Austin delivered on everything they promised. The convenience of shopping from home, transparent pricing, quality vehicle, and hassle-free delivery made this the best car-buying experience I've ever had. If you're in the Austin area and considering a vehicle purchase, I highly recommend giving Carvana a try. The process truly is as easy as they advertise, and the peace of mind from their return policy makes it virtually risk-free. Would absolutely use Carvana again for my next vehicle purchase! read more

Got an online offer from Carvana after answering a few questions regarding my car. The online process was easy and quick. I had to put in how I want to receive my payment online and then got an appointment scheduled to handover. Easy peasy. When I came to their location, the helpful attendant checked the car and that was it. Was done in minutes. Took me longer to drive to their outlet. Quick note - Carvana offer was far higher than any other offers I received including Carmax read more

Carvana Austin - Car Dealers Near Me - Austin, Texas

Carvana has the best business model in the car buying and selling industry! There website is very easy to use. The price they quote you is very close to or exactly the actual price the will pay for your used car. At least, that was my experience. Once I arrived at their Austin, Texas facility, the whole process took less than 45 minutes. The staff is very friendly and knows how to quickly complete the title change process. They also informed me of other important steps in the selling process like notifying the Texas DMV for release of liability and to cancel insurance. Their online communication system keeps you updated and in touch throughout the entire process. Kudos to Carvana! read more

Carvana Austin - Car Dealers Near Me - Austin, Texas

Second time using Carvana. Lindsey picked up our car this time and made the process so simple. She was pleasant and professional and in 20 minutes we were done! We will always use Carvana for all our resale vehicles. read more

The trade-in of my old and purchase of something new was so easy (and the prices were good!) I will never go thru a dealership again!

This is the 2nd time my fiance purchased a car through carvana, and we had a quick and easy experience at this Austin location! He got a great trade in offer and did everything online. When we arrived, the team member that helped us was ready for us right on time. We went through maybe 2 papers that needed signed and then he inspected Scott's car. When it was all good to go and the trade in value was still as it appeared online, he got the new car ready for us. We got the token to drop in the car vending machine, and the shiny blue Kia was delivered right to us. Our full visit was 30 minutes - wild. I know alot of people that have used carvana and everyone raves about it. 10/10 experience. read more

Love to deal with Carvana. Everything was easy and went smoothly (easy to get a quote, make an appointment to pick up my car and payment). The quote they gave me was a lot more than anyone else and the payment was quick! My car was picked up on time and the operator was professional. Love everything they did. I would not hesitate to sell my car to them again. read more

I absolutely loved the Carvana sales experience. punched in the car specs and odometer miles on my phone. I guessed the miles high by about 5000 later corrected it to a lower number and it adjusted to a higher bid by $800 to $40,600 I accepted they sent a truck and a check about 4 hours later. The driver Mohammed was friendly and professional Tom Austin, TX read more

good experience helping a friend sell theor car ! Hashaad did a great job ! Thank you Hashaad! I was helping another friend sell her car today and they cancelled the pickup this morning 30 minutes after they called and said they were on the way ! Yesterday was excellent with Hashaad Today was a disappointment ! read more

Carvana offered me the most money for my car over the other competitors. It depends on the model but for my Tesla it was top dollar. The process was really easy and the guy who picked up my vehicle was really helpful and had a great attitude. I'm really happy with their process and service. read more

Very easy process-I car shopped all week while I was sick in bed and found exactly what I wanted. No negotiating, but you have pretty great say over your terms, as long as you're approved, and the pricing was within KBB value, from I saw. All paperwork was done online, title, registration, insurance, etc. Everyone at the location even I went to pick my car up was welcoming and helpful. I think I was skeptical of Carvana to begin with because the "vending machine" feels tacky/like they aren't as serious of a company (which is importantly when buying a vehicle), but it really is just silly marketing to get people's attention, and my experience was great overall. read more

Carvana Austin - 2022 VW Atlas Cross Sport from Carvana - Car Dealers Near Me - Austin, Texas

I purchased a car from CarMax that is a complete mess and was terribly misrepresented in the listing. The car is a 2023 (previous owner purchased in Aug 2023 per carfax, so 18 months old). I ordered it online after reviewing their photos and the clean carfax, and picked it up on 2April2025. I noticed what looked like a lot of dirt on the taillights and waterspots all over the car, but decided to take it home bc of the seven day return policy. Once I got it in my garage under good lighting, I found that the car has been completely repainted, and there are signs of there having been a wreck. The rear bumper, the doors, front fenders and front bumper have all been repainted. I even found a BONDO SPREADER (plastic spatula) in the trunk that is used by body shops to put bondo on a car... near the charge door, I found that there are deep scratches visible under the paint, likely from cheap body work.. there is also paint on a lot of the trim and overspray on the taillights and other body panels, and overspray on the frunk plastic from the car being repainted. I also found water in the 'frunk' indicating that the hood isn't sealing correctly, meaning that the hood doesn't seat properly or is misalligned, common after a wreck. There were also a lot of scratches on the car that were not documented, perhaps happened by Carvana staff, maybe bc the paint was soft since it was sprayed just a few days before they received it. -------------------------- Update : I initially gave Carvana a 1 star review, but since then I have returned the car and changed it to a 4 star review. Returning the car - This was very easy. The person I worked with was very empathetic and only needed to check the mileage on the car to ensure I did not drive it over the allowed amount. I'm not sure what that is but I had only driven it about 20 miles. Transport fee - A few days later, I called their 800 ph# to ask for my transportation fee to be refunded. It was only $290, but I feel like their inspection staff really 'dropped the ball" on the inspection since none of what I have included in my photos was listed in the review. My call with them was less than 5 minutes bc after I described the condition of the car, he agent agreed that I should receive my fee refunded, which will take 7-10 biz days. This is the car, relisted for sale. https://www.carvana.com/vehicle/3530211 read more

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I am filing a formal complaint regarding a 2016 Ram 1500 purchased from Carvana in March 2025, covered by Carvana's highest-tier extended warranty administered by SilverRock. The truck had approximately 71,000 miles at purchase. Shortly after the seven-day return window closed, the vehicle began suffering major mechanical failures that never stopped. Within seven months of ownership, the truck has required two engine replacements, including two replacements within the same month, and has been out of my possession for approximately three to four months total due to warranty repairs. Despite purchasing the most comprehensive warranty available, I have been left without a safe or reliable vehicle. Early warranty repairs included a fuel pump, upper and lower oil pan gaskets, and a front shock. Soon after, the engine began running poorly and consuming oil. I was later told by SilverRock that oil consumption was not covered, even as the engine deteriorated further. Over the next several months, I filed at least five additional warranty claims related to engine and drivability problems. At its worst, the truck was burning approximately 1.5 quarts of oil per day. SilverRock sent the vehicle to Firestone, an authorized repair facility. What was initially quoted as a five-day repair turned into weeks of delays. After the first engine replacement, the check engine light came on before I had driven a mile. The truck was kept for another several weeks, and Firestone attempted to charge me for spark plugs despite the engine being newly replaced under warranty. Additional failures followed immediately, including oil line issues. Shortly afterward, the engine began smoking heavily while driving, requiring a roadside tow. Although I was told the tow would arrive within an hour, it took approximately five hours. Firestone diagnosed a thermostat failure, and when I questioned why a newly replaced engine was repeatedly failing, a Firestone employee told me to "shut the f* up" and "get the f*** out of the store."** This behavior was hostile, abusive, and completely unprofessional. Firestone also attempted to deny warranty coverage for this failure. Due to this conduct, I took the truck to an independent shop for inspection. They reported poor and unsafe engine installation, broken wiring harnesses, and damaged components caused during prior repairs. They refused to work on the vehicle due to its condition. I later took the truck to a different Firestone location, where technicians found that the oil filter housing and radiator were leaking, parts that should have been addressed during the engine replacement. These were repaired, and the vehicle was released. On the very first drive, the truck shut down completely. Firestone then informed me the replacement engine had locked up and that SilverRock had supplied a defective engine. I was told the engine would now be replaced again, marking the second engine replacement in the same month. Throughout this process, I continued paying for insurance, registration, loan payments, and warranty coverage while repeatedly being without the vehicle. This experience reflects: * Sale of a vehicle with serious mechanical defects * Unsafe and negligent repairs by authorized facilities * Excessive and unreasonable repair delays * Hostile and abusive treatment by an authorized shop * Defective replacement engine supplied under warranty * Two engine replacements in seven months After seven months, repeated catastrophic failures, and months without possession of the vehicle, it is clear this truck cannot be made reliable or safe. I am seeking a full buyback/refund or replacement with a comparable, reliable vehicle. read more

First time we've sold a car via Carvana and we are incredibly happy. Not only a fair price, but next day pickup by Alex Crossen who is a superstar! Have already recommended it to two people. read more

My entire experience selling to Carvana was smooth and seamless. The online offer was fair. The pickup and inspection was straightforward, professional, and easy. The payment was quicker than expected....funds in my account same day. All in all, I was very impressed with my experience and would recommend. read more

This is my third time I make a deal with Carvana, and the third time I was amazed how smooth things could go. For sure, I will be back and always advise everyone to go online and check your Auto things first with Carvana. Thanks Mindas read more

Carvana Austin - Car Dealers Near Me - Austin, Texas

First time buying with Carvana, and although I was sceptical, I have to say, the process from begining to end was impressive and un eventful for us. We had a few issues with the vehicle after pick up, but Carvana quickly resolved them all within the allotted 7 day return window (today is day 6). Windsheild with 3 small cracks (windshield totally replaced). Some small overspray visible on the driver side of the vehicle, Carvana provided a $200 check to have the over spray detailed out. We paid for a certified mechanic to pre purchase inspect our vehicle and the 1 issue they made note of was covered 100% by Carvanas insurance company. So heading into day 7, I have the say that with some good due diligence on the buyers part, the Carvana experience has been a very positive one, and I didnt have to speak to a single USED CAR SALESMAN. THank you read more

Nope!!! I had a newer model Full Size Range Rover with the V8 supercharged motor and 22K miles in 'like new' condition. Of course I shopped a few places including Carvana who gave me the worst offer out of all of them. Ended up selling to the Range Rover dealership for $15K MORE than Carvana's offer and they were tripping over themselves to buy it from me. If you're selling, avoid Carvana like the plague... read more

Carvana is horrific. Don't do it. It's fake simplicity riddled with errors. I've done all the types of transactions with Carvana...sold/traded/purchased. In the sale and trade in, I never got the money owed and had to follow up several times. I had several calls 30 min long that got "disconnected". Everybody I spoke to was nice but the operations are an absolute mess. Nobody knew what to do or how to fix it. They'd say it was fixed and the money would still not show up. For the purchase, my car had dried vomit inside and outside the car. Looked like someone had partied before Hertz decided to sell it to Carvana. The back seatbelt also didn't work (wouldn't retract), so I had to fix it for a couple hundred bucks at a dealer after Carvana's "warranty" told me to go to a dealer because it wasn't covered. Icing on the cake was 4 months later, I received a ticket for 44 tolls amounting to $100 because Carvana issued my temp tags to my car AND another similar car. They weren't able to help so I ended up paying someone else's tolls for nearly 2 months. Carvana is a nightmare. Don't do it. read more

Horrible customer service. Read this first if you're thinking about purchasing from Carvana. First, they made us drive all the way down to San Antonio to sell my car to Carvana so we drove 2 cars there (wouldn't let us sell car and pick up car at the same location for some reason), then had to drive back 2 hours to pick up the car we purchased and had shipped several days ago (and paid over $1600 for shipping) When we went to go pick up my new car, they said there was no appointment for us. I showed them our confirmation email from 7:00 Am this morning saying "Today's the day!" with all the confirmation details for the appointment. There was a lot of waiting and back and forth then they were like "oh you need to check your email" keep in mind we have been driving for 4+ hours so checking email wasn't really an option. AN HOUR before our appointment they sent us and email (no other communication) saying it was rescheduled. After much probing, we finally found out that the car we paid to ship got damaged in transit and they needed to fix it and there was body and battery damage (on an EV). The new pick up date we wouldn't be able to make because we'd be out of the country (and we didn't want to pay the same price for a car that was in a wreck.) so we cancelled the order and figured we'd order another car from them. Well that shipping date got moved too, so we also cancelled that order. Same reason. We paid over $2k in shipping fees at this point, they've only refunded $1000 of them, customer service has offered NOTHING. No discount/ price matching on the second very similar car, no offer to help since now I'm car-less since they purchased my other car. NOTHING. They've left us $1000 poorer, with one less car, and very little options. Everyone at this company is acting like this is somehow our fault and there has been absolutely no attempt to make anything right for us. I would NEVER recommend ever purchasing a car from this horrendous company. read more

We previously sold vehicle with carvana which worked well. But, this time, we bought a vehicle. Its been riddled with problems - their online process for payment is full of issues. It delayed the vehicle by 1 week, multiple calls to call center. In this age, I did not imagine 4 re-directs when calling customer service and none of them had context. And when the vehicle was delivered, it had its own set of problems - we still working to fix the problem the delivery person saw at the carvana lot. I do not recommend buying from them. I wish they forward me to their own survey instead of yelp. read more

We have purchased two cars and sold one to carvana, all 3 of those occasions were outstanding. We purchased our 3rd car from carvana and it was a night and day experience. The truck had multiple damages on the Interior and exterior that were not noted in the listing. The truck has not been cleaned/detailed before pickup. There were literal rocks shoved into the dashboard, weird dried spots on the seats and headliner, driver side door panel looks to have been cracked in half, glued back together. All were reported and went through the process of their warranty but told in each case "that it was normal wear and tear". Not sure rocks in your dashboard is "normal wear" Contacted an advocate and all he could do is send a check for $100 to cover detailing (haha in what world is a detail $100) or that we could return the truck up to 3 times. overall, pretty disappointed in carvana this round and most likely will not be shopping with them in the future. read more

Carvana Austin - Car Dealers Near Me - Austin, Texas

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I bought a truck from Carvana with part of the engine missing. The check engine light came on within a couple days after purchase and took it to their in-network repair shop in Texas which is Firestone. They did a small repair and turned off the check engine light. That was covered in the limited warranty from Carvana. I moved to North Carolina and the check engine light came on again after a month. Thank you to the Firestone in Asheville for figuring out the real problem and letting me know the Firestone in Texas misdiagnosed the real problem. I am now outside the warranty for this repair. I was informed it will be reviewed with the manager the next day to get the repair covered by the other Firestone store due to the misdiagnoses. The manager here in Asheville reached out after a couple days and explained that they won't cover it or help facilitate the communication between stores. He said Firestone's believes the customer should have to do the work in these situations. That's where I am. I'm hoping there is a helpful resolution so I can update my review. read more

Completely wonderful experience from beginning to end. Filled out all the info about my vehicle online. With the VIN number they already had quite a bit of the information. The pickup was on time. The driver called to confirm. Best part was the money was in my account later the same day. Doesn't get much better. Also, the price was very fair and I didn't have to go near a car dealership. A perfect experience. read more

Great price for my car compared to other offers and really smooth easy transaction. Very straightforward and simple process. Would sell to again anytime. read more

This was my first time ever selling a car to Carvana and I have to say, it was so incredibly simple. I got my offer fully online and picked a date to drop off my car. I arrived about ten minutes before my appointment and was seen immediately. I waited as they inspected the car, confirmed everything looked good (it did!), and then I handed over the keys! I received a text same day that the funds were being transferred and they hit my account in less than 24 hours. Everyone at the South Austin location were very friendly! I truly have nothing but positive things to say about the experience! read more

Carvana did not take the toll tag sensor off, and I was charged for toll usage after I sold the car. They refused to take responsibility for the charge. Not a satisfactory experience. read more

Very easy process: I received an estimate online, signed the power of attorney forms before coming in. When we came to the location we were met with a representative who took a 5 minute look at the car and received a payment for the full amount of the estimate in ACH. We were in and out in under 10 minutes. I really couldn't have expected an easier process or better service. Five stars read more

From beginning to end the entire experience was perfect. Carvana paid me more than I thought I would receive for my car. The staff were very friendly. When I say I was out of there in 30 minutes I mean that literally. I can only recommend utilizing this company if you want to sell a car. read more

Carvana Austin - Car Dealers Near Me - Austin, Texas

Very easy sale of my car as usual. Thanks Carvana for an easy process and good price!

By the time I get my car il I'll have been waiting for it for a month. It was in no way ready to sell when they listed it. Complete lack of professionalism and trustworthiness! read more

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The service picking up my vehicle which I sold. The service man was knowledgeable and helpful.

Recently sold my car to Carvana. The offer was fair from the start, the entire process all the way through to pickup was exactly as they said it would be and efficient. read more

after purchasing a vehicle, delivery delayed a week , arrives with ABS light on. they let it sit another week before taking it to shop . part delayed.in the meantime we get another jeep from them while waiting on repair of original vehicle. check engine light comes on 60mi after picking it up , not to mention three different tires , outlets not working and it being filthy .. we check in a week later they can't find our car and have no update . I literally drive around to 6 different repair shops to locate it talk to service manager about back order time for part . Set up having it taken to my Jeep mechanic to have the repair done. they cancel sale of vehicle , lie about it not passing inspection . Mind you we have them $26k in cash .. the "executive" account manager said we couldn't have it due to the ABS light and there was nothing to be done about it. even though I'd already set it up with an alternate mechanic . He said they would be selling it to a whole seller and if I can find out who that is to buy it from them .. that was ridiculous.. had this not been a unicorn I'd have walked away won't hesitation . not Having knowledgeable staff or a service sept on site is a horrible buisness mode for selling used vehicles . Read the fine prints and take your car to have it scanned as soon as you pick it up . Stay away from Carvana ..I didn't even get into the Jetta --- that's a whole other horrible story .. won't be a 3rd time .. thanks for the anxiety , and emotional rollercoaster not to mention the inconvenience of having $26k tied up for a month and a half .. if I could give them negative I'd be happy to.. read more

This is the 3 time using them the best thing we have done easy and delivery was great

From start to finish I found the experience with Carvana to be easy, polite and professional. We sold our vehicle to them using their website. Just a bit of typing and a few pics then we had an offer. Their offer was better than the 3 we received through KBB and the 2 quotes I got from local dealers. I just followed their step by step process, picked a day and time for them to verify the car. Their communication was very prompt and concise throughout the process as well. On the day of pickup, Data (sales rep) showed up and verified all the details of the car. I handed him the keys and title and he handed me a check in the agreed upon price. About 30 minutes later a flatbed showed up to take the car away. read more

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Extremely Disappointed - Major Issues Within 3 Months I purchased my car in March, and it's been nothing but problems ever since. Right after buying it, I found bugs in the car. The dealership gave me a credit for that the following month, but that was just the beginning. In month two, a part of the computer system went out. Thankfully, I was barely still under the mileage warranty and got it fixed. However, just two weeks later, another part of the car's computer system failed. This time I was 2,000 miles over the warranty and was told it would cost nearly $900 to fix. In less than three months, the car has had major electrical/computer issues. I've had to pay for Ubers and rentals just to get to work while the car was in the shop. To make matters worse, because I'm slightly over the warranty, I'm no longer covered -- even though I've only had the car for under 90 days. I can't even trade it in without paying over $8,000 because the check engine light is now on. I'm being told it's cheaper to repair than trade, but if this many issues have already happened so quickly, I have no confidence that more problems won't follow. This experience has been incredibly frustrating and disappointing. I expected reliability -- not a financial headache. I have spoken to different reps and managers and all they say is sorry we cannot do anything those are my options. Worst car company over they operate like cheap landlords read more