I was so pleased with my whole experience with Carvana! From step one of selling the car to Carvana to bringing the car to the Austin location and working with the Carvana representative, all of which went smoothly. Overall, I wish I could rate them with 10 stars! read more

This was definitely the easiest experi I have ever had selling a car. They gave me a good quote, honored it and I was in and out in about 15 minute. Definitely recommend! read more

So surprised how easy & fast it was to sell my car to Carvana. Online portion was easy. Made my appointment. It took 10min to check my car. Received payment same day! read more

My vehicle came from out of state, so I have no experience with the Carvana location here in Austin, TX (other than it being used as a waypoint to get the vehicle into Texas). The delivery guy was courteous and professional. All done in a matter of minutes. Carvana, company-wise, seems well run. Website design, online navigation, purchase process, loan processing, and home delivery went off without a hitch. I was skeptical of making a vehicle purchase solely online. That is a big financial commitment. Plus, being a used vehicle, I typically want to see first-hand that everything is as expected. Lastly, I enjoy grinding down car salesmen for every dollar and add-on :) That said, Carvana has the best quality (and quantity) photos I've seen, and an abundance of vehicle information. Their 3D interior/exterior photos put you in the driver's seat. So, I was not lacking for vehicle details. They called out some flaws (using that word lightly), such as driver's seat decolorization, that I do not see at all. That gives me the impression that they are very conservative with their assessments, which is good. As for price, although I was not happy about a nearly $2000 shipping charge, overall, the final bill was comparable to dealerships countrywide, and better than Kelley Blue Book (or similar). Anyhow, the shipping fee was typical for out-of-state dealerships too (assuming they were willing to ship, many do not because they can sell locally and/or do not want to deal with liability). Overall, I recommend and would buy from them again. read more

Bought a 2023 Nissan Rogue. They do not go over the cars. It had a starburst crack in the windshield when I picked it up. That was covered, but I still had to waste my time scheduling and meeting the repair person. A few days after pickup, I discover the driver's side back seat inside door latch doesn't work. If you are in the backseat, you can't get out. Under warranty, but still another waste of time for me. Today the electrical system is belly up and it won't start and I'm waiting on a tow truck. I've literally had this vehicle about two weeks. They did not check ANYTHING other than 'oh this 2023 still looks new stick it on the website'. Everything is on you and their return policy for you to play whack a mole and find all the things they didn't look for is only 7 days. STAY AWAY. UPDATE 8/11/2026 Carvana's contracted tow truck service told me he had all my info to give the Nissan service center. Instead he dumped my car at the dealership and told them I was on my way to fill out everything. I found out by calling this morning for a status check -- the tow truck guy didn't even give them my name or number. Carvana's response to getting a bad review is to have a bot tell me to call them and do more leg work and explaining - the definition of a policy of exhausting people by stonewalling and putting all the work on them. AGAIN STAY AWAY. read more

Got an online offer from Carvana after answering a few questions regarding my car. The online process was easy and quick. I had to put in how I want to receive my payment online and then got an appointment scheduled to handover. Easy peasy. When I came to their location, the helpful attendant checked the car and that was it. Was done in minutes. Took me longer to drive to their outlet. Quick note - Carvana offer was far higher than any other offers I received including Carmax read more

Carvana Austin - Car Dealers Near Me - Austin, Texas

Selling my car was so easy and convenient. Love that Carvana offers a fair price for your vehicle and walks you through the process. I would highly recommend Carvana to anyone who wants to sell their car with no fuss. read more

The representative was friendly and on time, calling to give me 30 minutes advance warning. Information on the website was accurate. The only issue were the questions asked to determine value. With no exterior damage and the only interior damage to the console, the check engine light determined a value of $1900 for a 2014 Yukon. There was no way to even state why the check engine light was on. The question simply asked if there was interior damage but no way to explain what it was or how severe it was. I might suggest taking it in instead of having it picked up after an internet offer. read more

The people are always so nice and the process to get a car is very easy. We love outlet new car. Everything was explained and this is the 3rd car we have gotten through Carvana. I will never go to a dealership again. read more

This was a smooth transaction and everyone was polite and on time to our agreed schedule.

While selling my car to Carvana, I had difficulty linking my banking information in order to deposit the payment. I called the Carvana customer support team and spoke to Naomi. She was knowledgeable, patient and helpful. Far exceeded my expectations. read more

Searching for a new vehicle & carvana wants to charge almost an extra 5,000 on "factory upgrades" for a 2019?!! Its not a brand new 2026 being purchased at the dealership. Its a 2019, at this point there are no "upgrades". Ridiculous. read more

simply simple and awesome ! No hassle No hidden trims on quoted price Process is very mini timings And advocate is also very responsible and quick. read more

This is the 2nd time my fiance purchased a car through carvana, and we had a quick and easy experience at this Austin location! He got a great trade in offer and did everything online. When we arrived, the team member that helped us was ready for us right on time. We went through maybe 2 papers that needed signed and then he inspected Scott's car. When it was all good to go and the trade in value was still as it appeared online, he got the new car ready for us. We got the token to drop in the car vending machine, and the shiny blue Kia was delivered right to us. Our full visit was 30 minutes - wild. I know alot of people that have used carvana and everyone raves about it. 10/10 experience. read more

Carvana has the best business model in the car buying and selling industry! There website is very easy to use. The price they quote you is very close to or exactly the actual price the will pay for your used car. At least, that was my experience. Once I arrived at their Austin, Texas facility, the whole process took less than 45 minutes. The staff is very friendly and knows how to quickly complete the title change process. They also informed me of other important steps in the selling process like notifying the Texas DMV for release of liability and to cancel insurance. Their online communication system keeps you updated and in touch throughout the entire process. Kudos to Carvana! read more

Carvana Austin - Car Dealers Near Me - Austin, Texas

Honestly couldn't have imagined a better experience! Carvana gave us 50% more than in person dealerships and picked the car up next day!!

I recently purchased a vehicle through Carvana's Austin location, and I'm genuinely impressed with the entire experience from start to finish. As someone who typically dreads the traditional car-buying process, Carvana completely changed my perspective on what purchasing a vehicle can be like. The Online Shopping Experience The website made browsing inventory incredibly easy. I could filter by price, make, model, and features, and the 360-degree virtual tours of each vehicle were thorough and detailed. Every car listing included a comprehensive vehicle history report and detailed condition disclosures, which gave me confidence in what I was buying sight unseen. Smooth Transaction Process The financing process was straightforward and transparent. I received my approval quickly, and there were no hidden fees or surprise add-ons at the end. Everything was handled digitally, which saved me hours of sitting in a dealership. Delivery Day Picked up car from the vending machine on the scheduled day within the promised timeframe. The person who helped with delivery was professional, walked me through all the vehicle features, and answered my questions patiently. The car arrived clean and exactly as described online, which honestly exceeded my expectations. The Seven-Day Test Drive Carvana's seven-day return policy provided real peace of mind. I was able to take the car to my own mechanic for an inspection, drive it in various conditions, and make sure it was the right fit for my needs. This eliminated the pressure I usually feel when test-driving at a traditional dealership. Customer Service Whenever I had questions, their customer service team was responsive and helpful. I primarily communicated through their app and text messaging, which was convenient for my schedule. They followed up to make sure everything went smoothly and that I was satisfied with my purchase. Final Thoughts Carvana Austin delivered on everything they promised. The convenience of shopping from home, transparent pricing, quality vehicle, and hassle-free delivery made this the best car-buying experience I've ever had. If you're in the Austin area and considering a vehicle purchase, I highly recommend giving Carvana a try. The process truly is as easy as they advertise, and the peace of mind from their return policy makes it virtually risk-free. Would absolutely use Carvana again for my next vehicle purchase! read more

The trade-in of my old and purchase of something new was so easy (and the prices were good!) I will never go thru a dealership again!

Second time using Carvana. Lindsey picked up our car this time and made the process so simple. She was pleasant and professional and in 20 minutes we were done! We will always use Carvana for all our resale vehicles. read more

I didn't want to sell my car, I had to. The dealership was going to give me close to $3,000 less for my car and I had to bring it to them. It's mind boggling that they came up with that estimate. Anyways, Carvana on the other hand gave me a quote online and came to me and picked up the car. The whole thing was done in 15 minutes and they didn't haggle me on the quote or anything. I got notification of the sale and the release of funds on the same day. I have Capital One so the funds arrived in my account the very next day. I mention that because Carvana tells you they release the money right away but the bank may delay it. This is true because Capital One in particular doesn't put a hold on transactions like that. So if you sell your car to them you can trust that claim. This was such a stressful thing to have to do and they made it so very easy and honored the value of the car that I took very good care of. I am so glad I didn't take it back to the dealership! read more

Wonderful experience. Bought a car in under 15 mins. No waiting for hours for the GM or finance mgr. quick easy from the comfort of my home. Car was delivered the next day. read more

I sold my car here. great experience. quick and easy. Professional. highly recommend.

Love to deal with Carvana. Everything was easy and went smoothly (easy to get a quote, make an appointment to pick up my car and payment). The quote they gave me was a lot more than anyone else and the payment was quick! My car was picked up on time and the operator was professional. Love everything they did. I would not hesitate to sell my car to them again. read more

The overall process was very easy, I purchased and did my trade through Carvana. I would suggest this to anyone that doesn't want to go into a dealership. They gave me a very good trade and the price point for my new car was good. Financing was easy with clear terms to understand. My car was shipped in from NJ, arrived right on time and my delivery driver (Matthew) was fantastic! read more

Never again! Bought a vehicle and took it to my mechanic the day after purchase under their warranty period. The truck needed a lot of work and my return period was over before I had the information on repairs and what would be covered. The warranty company (SilverRock) delayed and delayed and took two months before I could even get my vehicle because the transmission was pulled out. They also installed two bad transmissions from salvaged trucks before putting in one that worked. That one cost me $3200 out of pocket. Carvana was ZERO help throughout the process. The day your return period is over is the day they throw you away. NEVER AGAIN! read more

Very easy process-I car shopped all week while I was sick in bed and found exactly what I wanted. No negotiating, but you have pretty great say over your terms, as long as you're approved, and the pricing was within KBB value, from I saw. All paperwork was done online, title, registration, insurance, etc. Everyone at the location even I went to pick my car up was welcoming and helpful. I think I was skeptical of Carvana to begin with because the "vending machine" feels tacky/like they aren't as serious of a company (which is importantly when buying a vehicle), but it really is just silly marketing to get people's attention, and my experience was great overall. read more

Carvana Austin - 2022 VW Atlas Cross Sport from Carvana - Car Dealers Near Me - Austin, Texas

I disaponted they dropped the price when I got there I didn't think that was fare to me .lots of things that Carvana is not upfront with the customer.... read more

good experience helping a friend sell theor car ! Hashaad did a great job ! Thank you Hashaad! I was helping another friend sell her car today and they cancelled the pickup this morning 30 minutes after they called and said they were on the way ! Yesterday was excellent with Hashaad Today was a disappointment ! read more

I purchased a car from CarMax that is a complete mess and was terribly misrepresented in the listing. The car is a 2023 (previous owner purchased in Aug 2023 per carfax, so 18 months old). I ordered it online after reviewing their photos and the clean carfax, and picked it up on 2April2025. I noticed what looked like a lot of dirt on the taillights and waterspots all over the car, but decided to take it home bc of the seven day return policy. Once I got it in my garage under good lighting, I found that the car has been completely repainted, and there are signs of there having been a wreck. The rear bumper, the doors, front fenders and front bumper have all been repainted. I even found a BONDO SPREADER (plastic spatula) in the trunk that is used by body shops to put bondo on a car... near the charge door, I found that there are deep scratches visible under the paint, likely from cheap body work.. there is also paint on a lot of the trim and overspray on the taillights and other body panels, and overspray on the frunk plastic from the car being repainted. I also found water in the 'frunk' indicating that the hood isn't sealing correctly, meaning that the hood doesn't seat properly or is misalligned, common after a wreck. There were also a lot of scratches on the car that were not documented, perhaps happened by Carvana staff, maybe bc the paint was soft since it was sprayed just a few days before they received it. -------------------------- Update : I initially gave Carvana a 1 star review, but since then I have returned the car and changed it to a 4 star review. Returning the car - This was very easy. The person I worked with was very empathetic and only needed to check the mileage on the car to ensure I did not drive it over the allowed amount. I'm not sure what that is but I had only driven it about 20 miles. Transport fee - A few days later, I called their 800 ph# to ask for my transportation fee to be refunded. It was only $290, but I feel like their inspection staff really 'dropped the ball" on the inspection since none of what I have included in my photos was listed in the review. My call with them was less than 5 minutes bc after I described the condition of the car, he agent agreed that I should receive my fee refunded, which will take 7-10 biz days. This is the car, relisted for sale. https://www.carvana.com/vehicle/3530211 read more

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Carvana offered me the most money for my car over the other competitors. It depends on the model but for my Tesla it was top dollar. The process was really easy and the guy who picked up my vehicle was really helpful and had a great attitude. I'm really happy with their process and service. read more

On a scale of 1 to 5, selling my car to Carvana was a 10+. We've been so conditioned to expect hassle, games, and disappointment -- especially in the car world -- that a smooth, honest experience almost feels unreal. That should be the standard. Instead, it feels exceptional. When Carvana gave me a quote that was way higher than I expected -- higher than what I had seen from Edmunds and KBB -- I naturally assumed the usual nonsense was coming next. That's what modern business trains you to expect: a nice number online, then the second you show up in person they start finding excuses to shave it down. But Carvana didn't do that. They didn't play games. They didn't punish a minor issue. They didn't turn the process into a negotiation circus. They just handled business like competent, honest adults. The online process took me 15 minutes total. I answered the questions and got a quote. I then uploaded my driver's license and odometer reading, signed the digital title, and picked a time to go to Carvana. That was it. No maze. No nonsense. No pointless back-and-forth. Then I got there, they quickly checked my car to make sure what I said about it was accurate, and I was out in about 25 minutes. Twenty-five minutes. That alone should embarrass all the traditional car dealerships. No half-day hostage situation. No disappearing into the back room. No fake manager routine. They checked the car, handled everything professionally, and within about 6 hours the direct deposit was already in my bank account and available. That kind of speed and follow-through is so rare now that it almost feels unreal. That's what made this experience so compelling. Not just that they paid the quote, but that they didn't play games, they didn't punish a minor issue, the process was fast, simple, and respectful, and they gave me the rare feeling that I was dealing with a company that was actually competent and honest. Carvana didn't just buy my car -- they restored my faith that a business can treat people decently, keep its word, and make life easier instead of harder. At this point, not trying Carvana first would honestly feel stupid. I haven't bought a car from Carvana, so I can't speak on that side of the business. But after this experience, I can say without hesitation that I would never sell or trade in another vehicle without trying Carvana first. Carvana is clearly at another level. P.S. I went to the Carvana on I35 in Austin, Texas. read more

First time we've sold a car via Carvana and we are incredibly happy. Not only a fair price, but next day pickup by Alex Crossen who is a superstar! Have already recommended it to two people. read more

from questionaire to final hand shake, Carvana made it easy and fair. We sold our 2011 Kia Sorento with 100k miles without the hassle of private buyers. read more

TJ is a super great guy! If i could give more than 5 stars I would based alone on his costumer service. Great experience super quick process

I sold two cars to Carvana in one week. They retrieved one from my house over an hour away, I brought another one to them. They paid what they said they on both of them. They paid a fair price for a wholesale transaction. They were easy to deal with, and the transaction was quick and seamless. I definitely recommend Carvana for those who wish to sell their vehicle quickly for a fair price. Carvana! read more

car buying was an absolute breeze and the people I spoke with were so friendly and helpful.

Really easy process. Total of 30 minutes spent from beginning to end of process. Decent price and easy pickup. Highly recommend it.

This is my third time I make a deal with Carvana, and the third time I was amazed how smooth things could go. For sure, I will be back and always advise everyone to go online and check your Auto things first with Carvana. Thanks Mindas read more

Carvana Austin - Car Dealers Near Me - Austin, Texas

I am filing a formal complaint regarding a 2016 Ram 1500 purchased from Carvana in March 2025, covered by Carvana's highest-tier extended warranty administered by SilverRock. The truck had approximately 71,000 miles at purchase. Shortly after the seven-day return window closed, the vehicle began suffering major mechanical failures that never stopped. Within seven months of ownership, the truck has required two engine replacements, including two replacements within the same month, and has been out of my possession for approximately three to four months total due to warranty repairs. Despite purchasing the most comprehensive warranty available, I have been left without a safe or reliable vehicle. Early warranty repairs included a fuel pump, upper and lower oil pan gaskets, and a front shock. Soon after, the engine began running poorly and consuming oil. I was later told by SilverRock that oil consumption was not covered, even as the engine deteriorated further. Over the next several months, I filed at least five additional warranty claims related to engine and drivability problems. At its worst, the truck was burning approximately 1.5 quarts of oil per day. SilverRock sent the vehicle to Firestone, an authorized repair facility. What was initially quoted as a five-day repair turned into weeks of delays. After the first engine replacement, the check engine light came on before I had driven a mile. The truck was kept for another several weeks, and Firestone attempted to charge me for spark plugs despite the engine being newly replaced under warranty. Additional failures followed immediately, including oil line issues. Shortly afterward, the engine began smoking heavily while driving, requiring a roadside tow. Although I was told the tow would arrive within an hour, it took approximately five hours. Firestone diagnosed a thermostat failure, and when I questioned why a newly replaced engine was repeatedly failing, a Firestone employee told me to "shut the f* up" and "get the f*** out of the store."** This behavior was hostile, abusive, and completely unprofessional. Firestone also attempted to deny warranty coverage for this failure. Due to this conduct, I took the truck to an independent shop for inspection. They reported poor and unsafe engine installation, broken wiring harnesses, and damaged components caused during prior repairs. They refused to work on the vehicle due to its condition. I later took the truck to a different Firestone location, where technicians found that the oil filter housing and radiator were leaking, parts that should have been addressed during the engine replacement. These were repaired, and the vehicle was released. On the very first drive, the truck shut down completely. Firestone then informed me the replacement engine had locked up and that SilverRock had supplied a defective engine. I was told the engine would now be replaced again, marking the second engine replacement in the same month. Throughout this process, I continued paying for insurance, registration, loan payments, and warranty coverage while repeatedly being without the vehicle. This experience reflects: * Sale of a vehicle with serious mechanical defects * Unsafe and negligent repairs by authorized facilities * Excessive and unreasonable repair delays * Hostile and abusive treatment by an authorized shop * Defective replacement engine supplied under warranty * Two engine replacements in seven months After seven months, repeated catastrophic failures, and months without possession of the vehicle, it is clear this truck cannot be made reliable or safe. I am seeking a full buyback/refund or replacement with a comparable, reliable vehicle. read more

First time buying with Carvana, and although I was sceptical, I have to say, the process from begining to end was impressive and un eventful for us. We had a few issues with the vehicle after pick up, but Carvana quickly resolved them all within the allotted 7 day return window (today is day 6). Windsheild with 3 small cracks (windshield totally replaced). Some small overspray visible on the driver side of the vehicle, Carvana provided a $200 check to have the over spray detailed out. We paid for a certified mechanic to pre purchase inspect our vehicle and the 1 issue they made note of was covered 100% by Carvanas insurance company. So heading into day 7, I have the say that with some good due diligence on the buyers part, the Carvana experience has been a very positive one, and I didnt have to speak to a single USED CAR SALESMAN. THank you read more