I bought my 2013 Ram there last year and got a good deal. I was in and out in about 2 hours and was probably the easiest car buying experience I've ever had. Literally I picked out what I wanted, told them what they had to do to get my business and they were pretty close to what I wanted done. The only con that could be if you want to nit pick, is that the sales staff is pretty young and lack a little professionalism, but I really don't care. I just had to take my truck in for service and had no real issues. The service dept was really busy and it took a day and a half to get my truck back. The shuttle driver was outstanding. Not sure what all the neg reviews are about, maybe I was just lucky..... read more

Went see used car I did not appreciate their attitude. They had the car in show room and hesitated to bring it out for test drive and no attempt to negotiate at all. They just pretty muck kick me out. I felt very insulted and walked away. Bad business practices. I would not recommend to even visit them, it will probably ruin your day. Next day I drove to Houston Sewell dealer and got similar car at better price. Not recommend. read more

I was close to buying a challenger that I thought was brand new and for some reason I decided to test drive it and I have already owned one and I know how they drive. The one I thought was new had been driven by a manager and it had dents on it and it had a cheap razors inside of it. Don't buy here at all ever. read more

EJ helped me out getting my brand new car, made everything easy and was a honest man. Definitely would go back to purchase or upgrade.

Getting in touch with the service dept at this dealership is a complete disaster. Have had to deal with them for two days and its always the same when you call for updates you get voicemail, voicemail and more voicemail no matter who you ask for. Finally got hold of the cashier and been on hold for service advisor 22 minutes. Seeing a pattern when all the reviews sound the same. Customer service isnt on the forefront here. They are circling the drain. Save yourself the headache. Austin is a big city....find another dealership. Out of 105 reviews, only 1.5 stars tells the story. read more

The sales department was awful and the service department was worse. I would tell you all the details, but I am still too mad to recap the whole mess. Please, do not do business with these people. read more

The A/C on my anti-Chrysler 300 went out, so I dropped it off at the dealership on Monday. Said it would be a day before on they got to it. They called me on Tuesday and said that they were busy and hadn't had a chance to check my car yet. It would be another day. They called Wednesday and said that they were busy and hadn't had a chance to check my car yet. It would be another day. It's Thursday. They haven't called yet. It's 7:30 pm. read more

WORST SERVICE ANYWHERE. Holy Moses. I haven't ever been treated this poorly by a service department anywhere! Especially one that wants your business back! Or so you would think. I first took my 2006 Dodge Sprinter van to South Point Dodge for service a few years ago, just your standard oil change, tune-up etc. They didn't fill in the booklet where you file service records. The next time I was in, I asked them to fill that in, and they again didn't. Over the next few years, I brought the van in again for regular service, brake work, and every time I had to hold the book out for them and ask them to fill it in- after the fact. That lack of attention to detail should have alerted me. But the van ran fine, so I figured it was just them not wanting to deal with paperwork. But I figured wrong. Last year, right as that horrible heat wave we had started up, my AC went out. I took the van in, and they supposedly fixed it. But they didn't. As I drove away, the AC didn't work at ALL. In 95 heat, at 5pm, stuck in traffic, no AC, and I had just paid a hefty sum for a repair. You get the picture. So I called them to have them really fix it, and they actually talked DOWN to me, saying things along the lines of "Awww, well if you didn't mess with the knobs all the time and left it how we had it set, little lady, you wouldn't have this problem." I insisted I am a bright and tinker-friendly gal, and that it was a mechanical failure, NOT MY FAULT. They insisted otherwise. I insisted right back until they agreed to see the van again to look over 'what I had done'. When I brought it back in, they kept it for a week, and when I called to ask how the repair was going, they kept telling me they hadn't got to it yet. Now, we don't have a lot of money and can't afford a rental on top of repairs, so this put us out. They finally said it was a warranty issue, and said they fixed it. I picked up the van, and again, the AC didn't work. By that time, I was done with these guys. Plus I needed the van, so drove around in hellish heat with no AC the entire summer. It was awful. I finally figured I should call on them one last time, and have them fix the problem, since it had never been fixed, and I had paid for the repair already. When I brought it back in, they again kept it for a week, coming up with all sorts of excuses as to why they hadn't got to it yet, including the 'dog ate my homework' excuse of the parts trucks all getting into accidents coming into Austin and there weren't any parts anywhere. They again gave me the attitude of it somehow being my fault, and if I just would leave what the big men set in place, everything would be fine. Oh, and then they told me that last year, the part they had replaced was replaced with another broken part! Their bad (finally). They then said they fixed it (again), but they hadn't. I picked up the van and drove away, never to return again. I know I'm going on and on, but I can't say enough bad things about their service dept! They treated me poorly. They lied. They charged me for repairs that never happened. They kept me waiting without returning phone calls, time after time. Don't ever take your vehicle to these folks. Don't ever go there. They obviously don't know what they're doing, and they treat you horribly. Save yourself! Go ANYWHERE else but to South Point Dodge!!! read more

I'm giving the dealership one star, only because that's the lowest option available. Last Friday, I went by South Point Dodge. I'm a truck girl - I've driven trucks for 30 years - but I've been driving a Subaru for the last 18 months to save gas. I've been hearing good things about the Dodge diesel, though, so I decided to check it out. I drove to the dealership and it was apparent the sales guys made some snap judgements about a woman pulling in, alone, in a Subaru. Here's how it went: Him: "How can we help you today?" Me (following him inside): I'd like to pick up some brochures. Him: "We don't really have any." (Looks at another sales guy.) "We don't have any do we?" Other guy: "No, everything's online." Him (looks at me): "Everything's online." Me (turning to go): "Ok, thanks." I start for the door. Silence from the "sales" guys behind me. Me (stopping and turning back): "What's your name?" Him: "Justin." Me: "Hi Justin" (I put out my hand). "I'm Elaine." Him: Shakes my hand. No further conversation. Me: "Ok, I guess I'll just go wander around on the lot." Him: "Ok." I walk outside, spend about five minutes peeking through windows, and then give up and leave. He never asked me one question about what I was looking for and why. If he had, he'd have learned that I was a long-time truck fan, had once owned a Dodge Ram Charger that I really loved, that I frequently tow an Airstream (solo), and that I previously worked in marketing with an RV dealership. Oh... and that I usually write about my experiences. But then, the weather outside was a little chilly and misty. Maybe it was just too dreary for him to make an effort. Good luck, Justin You're going to need it. My advice: avoid South Point like the plague. read more

Worst customer service I've had ANYWHERE. When I took my Jeep in because it was dying in the middle of traffic, they kept it for four days and then said nothing was wrong with it. It was towed back by AAA after dying on me on the way home from the dealership and they were irritable and rude- apparently the computer indicated that there was nothing wrong with it despite it having died 5 times in a week while I was driving. I took it to a private mechanic and he gently told me that if anyone had inspected it for more than 5 minutes and really looked for the problem, they would have seen that the central computer was failing and that's why the error codes never registered. Not only did the employees at South Point's garage look as if they cared less when I came back after having nearly been in an accident upon their return of my Jeep, the manager told me that I needed to think about bringing it in at a less busy time if it happens again since it "requires much more effort" when the computer is the problem. I found an amazing mechanic who warranties parts for a year at Just Jeeps and I will never be back. Prices have been more competitive than that of South Point, and they are all about customer service. read more

NEGATIVE FIVE STARS fast talking--stereotypical car salespeople- and dont even get me started on the service department- to them you are a NUMBER- they dont give a rats ass about you- or your car- from some other people waiting in line for service I got the clear impression that these people were seeing to it that for every issue they "fix", another would appear. RUN - FLEE from this black hole of a time waste read more

This review is regarding the service department: My experience with this service department was a nightmare, to say the least. I'd recently moved into the area and figured my best bet was to take my car to a dealership. They'd know the car the best right? WRONG. What ensued was a week of back and forth phone calls, incompetence, and straight-up rudeness. Seriously, save yourself some time and go somewhere else. Not only will they charge you WAY too much, they'll treat you like they don't even want your business. read more

Yeah..... No. We do not like this place. Sales people are yuck, service is yuck. My husband is considering not even buying a Jeep next time, just to avoid this place. When you ask the repair people to fix the same thing twice, and each time, they say nothing's wrong, you start to get really annoyed. Then the third time you go, and finally get someone 'competent', using that word loosely, and they get the same thing fixed. Yeah, you begin to see why the service dept experience starts to dictate your purchase decision. We hate going here, but his car has the extended warranty and we can *only* go here. I think that's the only reason they can stay open. Extended warranties. read more

I went to multiple Genesis dealerships and found the experience at Genesis of Austin to be amazing. Pierre DeMarsielle was a great salesperson and gave an amazing experience and walk-through of all the features, along with the additional Genesis inspection, and final detailing that he arranged. I usually buy BMW, Porsche, or similar cars and Genesis of Austin was far friendlier than those dealers and also had a much better color selection for the G70 3.3T Sport (as well as the other models) than other Genesis dealers. They tend to keep a bit more variety on hand and it was appreciated. My wife is Chinese and is a professional negotiator, but Pierre and the management staff never lost their cool as has happened at other dealerships. They were professional all around and it was great working with Pierre DeMarsielle at Genesis of Austin!!! 5 Stars!! read more

Honestly, I was not impressed with their service. My husband was on a deployment in Iraq and military folks can buy a Chrysler car as a discount through AAFES or something of the sort. He had a beater truck that was becoming more trouble than it was worth so he was going to get a new Dodge Charger through the program. So, while he was over there, he did all the paperwork, got the specs, agreed on a price and got a loan. Amazing what you can do with the internet! Then, it is shipped to the closest dealership to our house. So in this case, it was South Point Dodge. Some time in January, I got a call from the dealership that the car had arrived. My husband wasn't slated to return from his deployment until February so I asked if they could hold it until then because I wanted him to be able to pick up his first new car himself--you know, it only happens once and I wanted him to be able to experience it. Three weeks later, my husband was home! He was so excited that we went early in the morning to pick up his new car. When we saw it, it was DIRTY. The car was black and you know it just shows everything. The salesman who had been dealing with told us that each car only gets to be washed once and it got washed when it had arrived (back in January). Seriously, you couldnt give a quick wash before we came by? We paid TT&L, signed some paperwork, got the keys and we were out. We drove home in a dirty car and that weekend, I gave it a proper washing. We get it serviced at the Dodge in Round Rock instead now. read more

Too bad I have to give one star at all. Background: My family is moving to the Virgin Islands. We need a 4-wheel drive car. We are not loaded, thus we need to take out a loan to get a car here because they are so incredibly marked-up in the VI. Unfortunately, to ship a car from the mainland to the US we have to have permission from the lein-holder to do so. This is difficult to do since the company can't repo it while we are on an island. We've had a real time of it. However, we thought our prayers had been answered when yesterday, South Point Dodge told my husband over the phone that they would indeed allow a loan for a car going out to VI...without stipulations. So he makes a 1 pm appointment for today and goes down there to check out their inventory. It is currently 4 pm as I write this review; he is just NOW leaving, empty-handed, and having had spent the entire three hours there sitting and waiting while their lying and/or incompetent sales and loan managers REALLY go to check to see if they could do make the loan (I guess they just wanted him to make an hour drive south in the middle of the work day for the hell of it?). Verdict? No, they cannot give a car loan for a car going to the VI. In fact, they can only discern the availability of a private loan through Bank of America: with a ridiculous rate and only after 6 months of payment while the car sits on the mainland useless to us. Greasy, sleazy, and measly-minded car salesman/dealership generalizations come from somewhere. And this hellhole dealership is the very definition and rotten root of it. You would be better served attempting to go back in time and negotiate for a horse and buggy than deal with these losers. read more

I phoned this dealership on Feb 24th to see if they had in stock the car I wanted. I spoke with sales associate T. Moreno who said he could get the car I was looking for on the lot the following day if I came down to purchase it that day. I did, writing them a check for over $25K. I stressed to him and the finance dept that it was imperative I keep the personalized plates from my trade-in. They assured me it was no problem and I was told to pick up the car the next day. When I arrived, the salesman gave me the key and an extremely brief run-down on the vehicle. I got in the car and found an empty gas tank as well as missing premium floormats and NAV manual. I went back inside the and told the receptionist of the problems and then had to wait 30 mins for the salesman to be found. He told me he'd order the mats and mail them to me with the NAV manual. I asked him to email me when he ordered them so I would not have to follow up. Re: the empty gas tank, he said he had an appointment to go to and suggested I just follow him to a station and he'd fill it up. We drove along backroads until I was completely lost and arrived at a station where he filled the car and then took off. On Mar 4th I emailed him and asked if he'd ordered the items. No response. Two days later I telephoned and left a message for him. No call back. The following day I phoned again and did not receive a call back. To make things more fun, I then received new license plates from the State in the mail. South Point had NOT registered my vehicle to the proper plates. I telephoned the GM, C. Murphy, on Mar 12th. Mr. Murphy apologized and promised to look into it and email me that evening. He emailed me the following day after I again contacted him. His email stated the mats were ordered and would arrive in 3 days at which point they'd be FedEx'd to my house as. He also said the NAV manual was an easy fix and would also be taken care of. Regarding the vehicle being registered to the wrong plates, here is a quote from Mr. Murphy's email: "I regards to the plates, now in Texas the plates go with the customer so your Vanity plates should be ok to put on you new car (I will double check with the state). I apologize for the unprofessional of my salesperson, as a Five Star dealer and 98 percent customer satisfaction; this is a small and unfortunate incident. I will give you an update on this by this afternoon." Not only is the information regarding the legality of the plates completely wrong, but the promised update by that afternoon never occurred. Ever. After no further word from South Point, I again contacted them. Now I was passed off to the New Car Dir, M. Spencer. His solution was for me to drop by and someone would pull mats out of another vehicle and, if they fit, he'd let me have them. Because I live 20 miles from the dealership, I advised them that I couldn't exactly drop by on the off-chance they might find some substitute mats. I asked if they had another Seabring Convertible on the lot and, if so, perhaps they could play "find the mats that fit" on their own time and FedEx them to my house as was promised by the GM. Mr. Spencer said yes to my suggestion. That was May 8th. On May 16th I emailed Mr. Spencer to inquire what the status was. I cc'd the GM and salesman, hoping a miracle might occur and I'd actually receive a timely response. Once again, nothing. May 18th I arrived home to find a FedEx door sticker on my front door indicating a signature-required delivery attempt had been made. Of course I can't sign the signature waiver as the dealership did not leave that as a delivery option. And, of course, the dealership did not let me know that they'd finally sent me the floor mats. So now I have to take off from work to accept delivery of the cursed floor mats. I can say in all honestly that the people I dealt with at South Point are incredibly rude, unprofessional, disorganized, and inept. If you think you may require any after-the-sale customer service, avoid South Point like the plague. read more

I researched a mid to small size suv for months. The hubs is a Jeep off-road guy and I'm a novelty, tiny, colorful, and fun car kinda gal. He said no more imports and I said no to GMC. I found a Jeep Patriot online and started making calls. We talked to the internet guy and he gave me two options. The full loaded one and the base model. South Point was the closest dealership that had what we wanted. We were also trading in two cars so going to Georgetown wasn't really an option. He was supposed to email us more info before we came in but he said he forgot. Well, we went in and asked for him. Then waited. And waited. We paged. And waited. Paged again. He walked right past us. Finally, he passed us off to Hollis (our awesome super sales guy). He asked what I wanted and picked out a truck. We test did a test drive. We looked at what else was available. We were back in his office after 30 minutes of all my questions. He went back and forth with his boss about the pricing and trade in values. We settled, we didn't feel we got screwed. It was actually right in line with what we wanted to pay. Oh,no that came later at the finance department...four hours later. They said that one of the agencies said I had a zero credit score. The guy asked if I had ever had a credit card or financed anything. Um, yeah, the VW you just got the payoff for?? Long story short, the payment they quoted us hours before wasn't the same when we went to sign the paperwork. They also had most of the info incorrect. They said the wait time was standard with all dealerships. I test drove and financed my VW in exactly one hour (Thanks Boardwalk VW!) so no...its not standard. So why did we stay? 1. They had the car we wanted. 2. We had already invested so much time. 3. Our salesguy was great. 4. They gave us a good price on the hubs trade in. 5. They gave us a great price on my trade (sight unseen). They might have screwed us on our rate but they really screwed themselves on my trade. Whatever profit they made for the rate got eaten up by my bug. I can pay off my new car early to get out of the interest rate but they paid about three grand more for my trade than it was worth. If you're looking for a Jeep, Dodge, or whatever else they sell...go see Hollis. Call your credit union or bank first so you don't have to deal with the finance department. We were supposed to get a gas card for making an appointment through internet sales which we have yet to receive. I signed off on which salespeople got commission and his name was at the top. He didn't deserve squat. read more

PLEASE DO NOT USE THEM FOR SERVICE!!! I was ripped off by the repairs department at South Point Dodge for multiple items. I had them repair my drive side window regulator and they said it was fixed until a week later it broke even worse than before. I took it into a different dodge dealership to get it fix (because I moved to Denver). This new dealership said the guys not only didn't fix it, they didn't even install working parts and over charged my labor by three times. I complained to the South Point Dodge dealership and they said they would send me a check for parts and labor (which I had to fight over). It has been two month and I haven't received the check. They also lied to me about checking my belts and suspension, which they charged me for and now have major problems. My check engine light still is on, after one day of it being off "fixed". It's truly been the worst service experience of life. Not only will they lie to your face and try to cover it up; they will make you wait around the dealership for 5 hours; when they called me to say it was ready. YOUR OUT OF YOUR MIND FOR ANY TYPE SERVICE FROM SOUTH POINT DODGE read more

Absolutely horrible customer service!!!!!!!!!! I'm surprised this dealership is still open!!! Poor Poor Poor customer service!!!! no updates on vehicle when dropped off, no returned calls, nothing!! I was thinking of trading in my liberty for a 4 door wrangler. definitely not happening at this dealership!!! I want no part of southpoint! Complete Morons!! 9/12/12 Went to pick up my Jeep! Finally it's fixed! WRONG!!!!! I get there and OMG there's a huge dent on my front bumper. I immediately assume it's not mine but it is My Jeep!! They tried to put the blame on the tow company, i told them NO i saw the did a walk around my Jeep before i left it there. OMG i was LIVID!! Seriously words can't explain how upset i was. So they pull the paperwork and see if it was noted on there, UH NO IT WASN'T OF COURSE cause it happened in there shop!! I was told that someone probably backed up into it. WHATEVER ALREADY. This dealership is the biggest disappointment ever!! So now they're sending it to the body shop! They put me in a rental. I just want all this to be over and done with so i NEVER EVER have to go back! read more

HATE this place! I have tried them three, thinking well, maybe I had a bad experience the one time and it will be better the next time - not true. They are famous for not telling you your car is finished. The last time, my husband took in the truck. I thought he was going to kill them. Just please, take your vehicle somewhere else. read more

I went to get service there a few weeks ago. About a week later my engine light came back on. I played phone tag with several people for about a week, but finally got ahold of the service manager. He said bring it in and they'll make it right. I took it up there, they took it straight back, and kept me in the loop. They fixed it and it needed a another part. Charged me next to nothing for fixing it. Thanks again Chris Ayers!! While I was waiting I was talking with Mike Broderick in sales. He asked me if I considered trading it in. So I thought what the hell. I looked at a few and he worked with me and found me a great deal on a newer truck. I also left another review before about their friendly service and staff, but it was taken down for some reason. read more

We've had our new Dodge Caravan for about 3 months now, and we love it. We've had many kind follow ups and questions answered from Gwen since we purchased. Thanks again. I highly recommend this business. read more

Manager is either having a bad hair day or he just needs a life! Sales person asked him to run some numbers for me said he would only run if I drove the truck! I told him I already drove it at my friend who has one, but he wouldn't run numbers unless I test drove it. Said I can see numbers online! I left. read more

Replaced the shocks/ Strut front. But DID NOT!! Tighten tie rods! We kept complaining about rattling noise coming from the front of car, kept taking it back and they kept saying they didn't hear it. Finally the steering started making noise, this time I took it to my local mechanic. Told them I'm hearing noises in front sounds like rattling maybe something loose? Left the car with them an hour later they asked me who did work on the car before I said the dealer South PointChrysler put shocks/struts they said the tie rods were not even close to be tight, they had never seen this before. Had my son kept driving he could have lost steering. My local mechanic said take our receipt and try and get South Point to pay for this. What kind of a mechanic forgets to tighten bolts? I will never buy a car from them or take my car to them. Whoever worked on the car should be fired! As you can see by reviews this dealership is horrible read more

The service at this dealership is horrible and they are very deceptive with their business practices. They sell you a MORE expensive extended warranty and do not even offer you the Chrysler warranty that is better. I wish we had chosen a different dealership when we made our purchase. This dealership gives Chrysler a bad name! We bought our brand new dodge caravan there with 4 miles and after 2500 miles still can not get them to fix the sider door correctly to where it will open. A $30,000 car and the door wont open right. Don't waste your time with this dealer! read more

On Feb 11th, I was immediately assisted and shown different vehicles with all the qualities I was seeking. I settled on loving a 2017 Jeep Grand Cherokee and started up the process of trading in my Santa Fe. I still had a balance due on my Hyundai so I provided them with a buyout price, signed the contract and drove off in my amazing, new car. Two weeks later, I received a letter stating that my loan had not been approved. The finance manager called letting me know that the original loan had not been approved and that he had a new loan waiting for me and that I would still be happy with the cost. The new price was above what I had settled on and above what I would have ever paid. I asked if they still had my Hyundai and he proceeded to tell me it was gone! I denied the new contract and stated that I would not settle on anything but my original loan. I did seek an attorney just to read over the contract. The dealership was obligated to agree to our price. Two days after, my original salesman called me and told me that he was not receiving a bonus check on my deal because I had not given 10/10 on every question in the survey and requested I change my answers for him and then proceeded to ask me out to dinner. I thought this was extremely unprofessional. Because the original loan had never been actually approved, my Hyundai was never paid off, so Hyundai deducted my normal monthly automatic payment from my account. That manager ended up contacting Hyundai AFTER I made my payment, for a car I no longer had in my possession, and requested the new buyout quote! I received a check in the mail, dated in March, that was 75% my normal payment. Hyundai finally told me that a new buyout quote had been requested by someone at South Point for a different amount than what I had signed for on my contract. I deposited the check and about three days later, my bank sent me a letter that South Point denied the check so the amount was removed from my account plus I was charged a $5 fee for a faulty check. I tried to call South Point but no one would return my calls or provide me with a solution. I finally got a hold of a manager and explained everything, to which he stated that he would fix the problem and I should hear back in a week. A week passed so I called back and it turned into the same pattern of voicemails. On June 12, I made a visit to the dealership and sat with a new finance manager and explained everything, showed him all the contracts along with the faulty check and charge and my final payment to Hyundai. He stated that I would receive a full refund for my payment made to Hyundai plus the $5 fee I was charged for the check. After a week, I received a text from the finance manager saying my new check was approved and the check should arrive in the mail. I let the week pass and I didn't receive anything so I called. Again, this resulted in four different voicemails over the week as no one was answering or returning my call. The next week, he called me and stated that my check was getting approved again and that it was being sent in the mail. On July 11th, I received a check in the mail FOR THE SAME AMOUNT AS THE CHECK SENT TO ME IN MARCH and it was dated for May!!!! I drove down on July 13th. After a long discussion and having to explain myself for the millionth time, he signed off on the approval for the new check. I was told that the check could either be sent in the mail or picked up the next day. I chose pick up, even though I live an hour away. Today is July 14th. When I arrived, the receptionist stated she had no idea what I was speaking of and left to ask about it. She came back stating the accountant was not there on Friday's and that the check would be ready on maybe Monday. Not one manager came out to apologize to me for my absolutely HORRIFIC experience and not once have they actually fixed the problem. I still have no check, I've left a million voicemails, the dealership managers haven't responded or apologized and I've driven back and forth for almost 10 hours for NOTHING. read more

Let me premise this by saying this is specific to repair services. WORST EXPERIENCE EVER DO NOT GO HERE FOR REPAIRS IF ZERO STARS WAS AN OPTION I WOULD'VE CHOSE THAT!!!!!! My experience started on July 3 and around 1230 PM.After my ignition locked up on me, I had my truck towed here at the advice of my warranty company. Discussing my situation with Jason service adviser and making him aware that I would be unable to get a rental until my issue was diagnosed. I didn't hear back from them until Monday afternoon around 530 pm four days later. After hashing it out between the service department and my warranty company i was told the repairs would only take a couple hours and my truck would be done Wednesday afternoon, i get a call around 545 pm, "sorry we're backed up wasn't able to get to it today". Same story Thursday. Friday i'm told they're waiting on a part it'll be done today. NOPE, Saturday afternoon i'm told it was the wrong part, they're getting the right part in today , it being closed on Sundays i wasn't able to pick my truck up until Monday afternoon 7/14/14, 11 days after i dropped it off. When i asked what took so long i was told they were understaffed. I then inquired if every cars shop time was 11 days. All i got back was stunned look of confusion. So i get to the dealership and they bring my truck around and as soon as I start inspecting the outside of my truck, I look in the bed i see stuff from my toolbox thrown about. Before i left it initially i made sure there was nothing left out in the truck front or back and that my toolbox was locked before leaving. Upon further inspection i see that my circular saw($80 ), my bug out bag( $400) and a brand new set of heavy duty jumper cables ($40) was missing, i mention it to my service adviser, and after about 30 minutes i get a manager of some sort. He starts to say that i signed a waiver and they were'nt responsible for items in car, so this guy basically said he didn't give a crap. He says he'll ask around and see if any staff knows about it. At this point i just chuckled and thought to myself, yeah that's gonna help. So i guess leaving my truck in he responsibility of a service department, with everything locked, its my fault they didn't have any security or cameras. I mention all my concern to the service adviser and all they were able to do was cover 2 DAYS OF RENTAL FEES!! Not to mention the head service manager was extremely rude when telling me what they would be willing to do. After i was told to pay the bill and bring my receipt, he tried getting upset with me for doing what i was told to. Overall, 11 day turnaround for a approx 2 hour job; they never picked up when i called. I had to call repeatedly to check on the status of my vehicle to which they would only call back when i said i was going to come up there. Poor customer service, and on top of all that no accountability for stolen property. ABSOLUTELY THE WORST SERVICE EXPERIENCE OF MY LIFE!!!!!!!!!!!!!!! read more

If it were possible to give negative ratings on Yelp, South Point Dodge would have earned that rating today. I called this morning about having a copy of a key for a Jeep made. The Sales Person transferred the call to the Parts department. The Parts department person on the phone quoted a price of $215. The price included the cost of the key, as well as the programming of the key to my specific car. That price is a rip off, but it's also about the same price as every other Jeep dealership, so I wasn't surprised. I was swamped with work today, and had a friend willing to drive my car down to South Point Dodge to have the key made. I gave her about $240 just in case tax pushed the quoted price higher. She called me that afternoon to tell me that, after being re-directed to several different departments over the course of an hour, and finally reaching the Services department, they were trying to charge her closer to $300. I instructed her to leave, and called them. The Sales Person re-directed me again to Parts (not Services). Parts again quoted about $215, which included both the price of the key and the programming. When I inquired as to why I was being quoted one price on the phone, and another price in person, the Parts department person stated that they didn't know what the Services department was charging. He then asked who I spoke to this morning. There are three major issues with this: 1. The company should KNOW who I talked to this morning. I called using the same phone both times. Any standard call center software integrated with a phone PBX system can automatically record a phone number, as well as which employee picked up the phone. The record of who answered which call can then be updated with what products, services and prices were quoted over the phone. 2. The Parts department SHOULD know what the Services department is doing. Any standard automotive ERP system should be able to provide standard lists of products, services and their respective prices. All departments should have access to that system at a moment's notice. 3. Talk about terrible customer service. The Sales Rep that answered the phone didn't know which department to forward my call to. The on-site staff didn't know which department to send my friend to. The Parts department doesn't know what the Services department is doing. Whoever is running South Point Dodge is an idiot. Upgrade your systems. Train your people. Figure it out. In the meantime, I'll take my little key duplication - and future Jeep maintenance and automotive purchases - somewhere else. South Point Dodge: Morons. read more

Service Department could be the worst in the entire region. I should honestly give myself one star because of how many times I went back out of convenience. Every single time I am yet reminded again why I need to travel to another dealership. No attention to detail, very poor service. I have a warranty repair on my Ram headlight that I refuse to let them fix for FREE. Just to give you an idea. No idea about the sales dept, but if service is any indication of the management....you will only feel regret after. read more

Terrible service. Rude. I've given them over $6k in business and they can't be trusted. They are scumbags and disrespectful. They will give you an estimate and then when you go to pay it is double or triple. It is a typical chain dealership. Shop local and put this dealership out of business so we can try and get someone who deserves to be there in that spot. read more

This review is specifically for the service department. On 11/7/13 I brought my 2011 Jeep Patriot Latitude in for a rattling noise I was hearing. I had heard this exact noise just 11 months before and had the dealership (Chrysler Jeep Dodge City of McKinney) in McKinney, TX (where I am from) fix it, no issues whatsoever. The issue was my right lower arm control needed to be replaced. My Jeep was still under warranty at the time so it was replaced at no cost. As you can understand, when I brought my Jeep in to South Point with the same issue, I was a bit frustrated thinking this was the exact same issue I had just fixed months before. I gave the service employee who helped me my invoice from the other dealership and explained what I thought it was. He told me they would take a look and call that afternoon. This was a Thursday and I explained I needed my car for the weekend so if it wasn't something that could be fixed right away, I would need to bring it back on Monday. To spare you all the lengthy details, I never received a phone call Thursday (after calling the service department many times and receiving either no answer or uninformed employees promising to call me back) and was forced without a car all weekend. Monday rolls around and after, again, multiple calls to the service department, still no answer. I finally received a call Monday afternoon explaining my left lower arm control needed to be replaced. As a reminder, I had already diagnosed that issue with the service employee when I dropped my car off. It took the South Point service "experts" 4 full business days (5 full days) to tell me something I already knew. He then explained it would be an outrageous amount to fix. Unfortunately, I do not recall the exact amount to replace it. A large part of that cost was the diagnosis/inspection fee. Again, I had already told the service department what the issue was. I proceeded to contact Jeep of America to see if I could get this fixed under warranty as I was only about 5,000 miles out and had just had the other side replaced. After speaking with Jeep of America multiple times as well as various people in the South Point service department (whom I repeatedly had to explain the situation), they decided to cover the costs. I already knew Jeep of America was going to cover the costs, when I received a phone call from a member of the South Point service department explaining, "he had bent over backwards for me and got the costs covered under warranty because he felt bad for all the trouble I had gone through." At this point, it was almost comical that he tried to take credit for that. I laughed it off, got my car back and fixed after 6 business days of South Point having it and will never return to this service department again. I don't expect much from this service department but I do expect to be treated fairly and timely. I sincerely hope South Point reads this review - I suggest telling your service department communication is key and simply not calling a customer back is unacceptable. I also suggest assigning one service employee to each customer as that should alleviate much headache for all parties involved. I would like to think this is an isolated event but by the looks of your reviews on Yelp, it appears this happens often. So very unfortunate terrible service is still in existence. I STRONGLY recommend against taking your car to this service department for any reason. read more

THIS PLACE IS HORRIBLE.....today I went in to get someone to appraise my vehicle to sell to them. I had already been to Carmax and they were very helpful. My trade is a Jeep so I figured naturally a Jeep store would trade fairly. WRONG. I first dealt with a male at the reception desk that acted like I was bothering him. His greeting to me without making eye contact I might add was "waz up". I knew from that point it wasn't going g to go well. I politely asked if I could get someone to appraise my vehicle. He said No. "The guy that does that is off on Thursday". I then said "so y'all don't sell cars on Thursdays"? He said "dude I'm just telling you what we do". I asked if I could speak to a manager. At that point he paged available sales to the showroom floor. A man came to assist me and I told him what I was needing and he said let me get someone for you please. I waited and he came back with what appeared to be a manager named ALTON. Well I asked ALTON if he could appraise my vehicle and he said are you going to buy a car from me? I said I wasn't sure until I had gotten a value on my vehicle. He then said how much to you want for it. I told him my price and he said "I can do that just go pick out a vehicle you want to buy and we can get it done". I said I'm not sure I want to buy today. Well ALTON then insisted I go to Carmax and get them to look at it. I told ALTON I'd already been there and he said what did they offer you. When I told him he said well I can't give you that much. I said but you just told me you could. He said no he won't if I'm not buying a car there from him. I asked him if he had a card and he was the rudest punk I've ever met at that point. (THATS RIGHT ALTON I JUST CALLED YOU A PUNK). He said do you have a card. I said I was the customer and I don't have a card. He asked me for my drivers license I said no I'm not giving you my information. I then asked to speak to the GENERAL MANAGER. He refused to tell me who the General Manager was and said as far as I'm concerned this conversation is over and you can leave. I told him if and when I decide to buy a car I WILL NEVER CONSIDER THIS DEALERSHIP. He then said that's your choice. I said I know and that I will never be here again to make a purchase. He said then you can leave my store now I WILL NEVER EVER IN MY LIFE SUGGEST ANYONE DO BUSINESS HERE. THESE PEOPLE NEED TO BE OUT OF BUSINESS. And as far as ALTON is concerned if you worked for me you would be looking for a job today boy. YOU MY FRIEND ARE THE EXACT REASON THE CAR BUSINESS HAS SUCH A HORRIBLE REPUTATION. read more

This is possibly the WORST auto repair experience I have ever had. I received a recall notice and had a linkage issue with my 4 wheel drive so I brought my truck to SPD to have the work done. I called ahead of time and spoke to Chris. He said, sure, bring it in. You can wait in the waiting room for the vehicle. We have WIFI so you can do your work from there while you wait. I arrived and was told, well, you might want to use our shuttle service (the driver was the most professional individual I dealt with the entire time). OK... so I take the shuttle to work. Chris assures me before I leave that it will be done by the end of the day. I call around lunch and he doesn't know when it will be done but promises to call later in the afternoon to let me know. Did he call - NO! So, next day my husband and I get up early to get me dropped off so I can go home with my truck. When I get there they are no where near done. In fact it is 12:30pm before I leave. Spent 3.5 hours waiting for something they had promised would be complete the day before. They DID tell me that my tires had a problem on the front of my truck (a dually). I chose not to have the tires replaced there. I leave the dealership finally and start driving and the truck is now pulling hard to the right. I call and they say, sure, bring it back in. I get up early this morning and get there so I might get to the office at a reasonable time. At around 10 they tell me that it's the tires. OK, but if we rotate them this will even out the wear. They are going to take the irregularly worn but still relatively decent tires to the inside rear, move the inside rear to the outside rear, move the outside rear to the front. Great! How long will it take? 1-1.5 hours. At noon I go out to find out where my truck is. They are still working on it. Chris kinda of gets this "go sit down and shut up" stance. Fine - I am now hostage. It's noon, my blood sugar is dropping and I have no way to get food. Had I known it was going to take them so long I would have brought something to keep me from crashing. Finally it's almost 1pm and they are done. I pay the bill and go out to the truck. They did NOT complete the work as we had discussed. The mechanic that suggested the proper rotation was not the guy they assigned it to. The tech that suggested it did not instruct his flunky on what to do. Chris did not make sure they conveyed the plan. Now I am standing by my truck, suffering a hypoglycemic blood sugar crash and listening to Chris argue with some other service guy about the work not being done. The only professional person at this point is the shuttle driver that brought me to get food. I get back to the dealership and finally about 1:30 I am sent on my way. They didn't even offer to refund the $39 for the tire rotation. (I had spent over $800 the day before on the other work) This piss poor service experience has me so angry that I have decided NEVER to go there again for service and in the next year when I go to buy my next dually I will avoid Soutpoint Dodge like the plague! They lost a service customer and a potential sale. Nice job guys! You suck! read more

The service department of this dealership is absolutely horrible. Our car has been in the shop for over three months! Having a new car built from scratch would be done a lot sooner. Not only do I not trust their skill and ability to correctly fix our Chrysler, their customer service is terrible. They do not answer their phones. They do not follow up on what they say they are going to do. Do not use this dealership for any of your car service needs. read more

What a joke. Went in looking, they were having ZERO down.. Awesome thought i had luck.. Got the car for 3 days then they hit me.. we need 2500 down, i gave them the keys, they said i already singed. i did but i singed for zero down. he slid the key back to me. e had works. then i had to walk back to work... everyone there is rude and trash!!! place needs to be closed!!!!!!!!!!! read more

I have now been to have my car serviced for check engine like 4 times in a 3 month period. They have yet to resolve the issue and I have spent a lot of money for the "problems" they can't seem to fix. They have the worst service, they are not accomodating to my time and energy and clearly don't know what they are doing. I would not recommend buying a jeep, going to this dealer if you have one!!! Avoid south point at ALL COSTS!!!!! read more

This place has horrible customer service. You drop a car off, don't necessarily expect it to get looked at that day (no matter what they say). When you give up on having the car looked at that day, they will also try to charge you for having the car sit on their parking lot, untouched, for a few hours. $46 for nothing? I don't think so. The workers here also called my grandpa a "confused old man" and were extremely condescending. Avoid this place like the plague. read more

After nearly 2 weeks, still can't get an eta on a warranty job. When I stopped by to talk to the supervisor, he accused me of lying to him about the lack of customer service given from his crew. They don't answer the phone. They don't return messages. read more

We bought our Dodge Ram 1500 from South Point 2 weeks ago today. We had a good experience with the salesman, Josh. He was very helpful and knowledgeable and really worked with us to get us in the truck. 5 stars for Josh. Their service dept. is awful. On the day we bought the truck we ordered a tow brake. We called them a week later and after 15 min. they found the part that we ordered. We then scheduled an appt. to have them install it, they couldn't get us in for another week. My husband got there at the appointed time (10am) and it took them until 11:20 to find the part. Really? He was there 3+ hours MORE hours while they installed it and there was no one else getting their vehicle serviced. He got no updates from the service manager while he was there. My husband has installed this part on two of our trucks and it took 30 min. The only reason we had them install it is because it was a brand new truck. If you want to buy a Dodge, talk to Josh. If you want service, go somewhere else. read more