After this whole experience I sent an email to Dodge Customer Service. I received one reply saying the issue would be looked at. It was a generic reply with no specific info about my situation w/ Southpoint Dodge. That should have been my clue that nothing was going to happen. Last week I got an email from Dodge asking me to take a survey about my experience with their customer service in regards to how they did resolving my issue and someone named Tyler. THE ISSUE WAS NEVER RESOLVED AND NO ONE EVER CONTACTED ME!!! I answered every question accordly saying that no one ever contacted me and NOTHING had been done about my situation of being charged twice for the same repair. The trend of extremely poor customer service is apparently a Chrysler/Dodge issue, not just a Southpoint issue. read more

I only wish I had checked Yelp before buying my new Jeep at Southpoint. Too bad there is no way to actually give negative stars. It was by far the worst car buying experience of my life, and what makes it truly sad is that I believe that they both do not have sufficient self-awareness to recognize their own incompetence, and even if they did, I am sure that they would not care. An absolutely regrettable experience. read more

NEVER buying a Chrysler again!!! This is not so much about South Point Dodge but it is Chrysler!!! Though taking 4+ days to find out what is wrong with the car is South Point! Found out my lifetime warranty is void because at 5 years I had to bring it in for a power train check. Even though the car was in the shop last year nobody mentioned I needed to have the check nor did I receive a reminder no mail, no email, no communication! Exactly what they wanted, pay for the extended warranty and find an excuse to void it. At least Honda resets the mileage for the warranty when something has been replaced under the warranty and it never took 3+ days to find out what was wrong with the vehicle. read more

I was quoted $800 for a repair @ South Point. I went somewhere else and got the same repair for $400.

I have two reviews to give, I'll write one review for both departments. The Sales Department: 5+ stars I purchased my car from this location a little over a year ago. We went to the lot and looked at this car I saw on the website. Now granted it did take a little bit for a sales associate to come out and assist us, but the gentleman who did end up helping us was great! We were not sure we would qualify for a vehicle, and the associate did all he could to get us into a car. I know they want to make that sale, and we really wanted the car. Needless to say, one year later, I am driving that car I had my eye on. AMAZING CUSTOMER SERVICE!!! Service Department: 0 stars I used my iPhone to put in a request for an oil change and to get the skid plate replaced on my car. A message popped up telling me that request was received, but I did not get the confirmation it stated would be sent to me. So I figured I had entered my email in incorrectly since I use two different accounts. The very next day I decided to go on the computer and place another online request because I wasn't sure if the first one took. At about 6:03 p.m. that same evening I get a call from a gentleman confirming my request. He states that they can change the skid plate at the same time I get my oil change since the skid plate needs to be removed anyway. Great I thought. So I set up my appointment for my oil change and skid plate replacement. Well Saturday rolls around, and I go to my 2:00 p.m. appointment. (Mind you, I did have things planned around this appointment) I get there, and nobody had a clue about my appointment. I was told by the gentleman who contacted me to speak with Adam, and the first gentleman to acknowledge I was even there was indeed Adam. He tells me they don't set up appointments for oil changes, and that it's first come first served. I told him I had made an appointment, but he still kept telling me the same thing and apologizing over and over again. I understand, but somebody made a mistake. I spoke with the service person who checks the email, and he verified for me that he did receive my request I had submitted from my iPhone (the one with the incorrect email), but had not yet responded to it. That request was sent Tuesday, it was now Saturday. Now granted he did tell me he was out of the office that day, and I understand things do happen. However, not once did they offer to get me in ahead of the other vehicles that were there; who I'm assuming did not take time to make an appointment as I did. All I got was the "to bad so sad" vibe. Sucky customer service to say the least. It probably does not matter one way or another to them, but I had to share my service experience. read more

I've called their parts department several times and they answer and say "can I put you on hold"... which is fine, I understand people are busy... but then they just forget about you. I've tried multiple times... no more. I'm shopping elsewhere. read more

They were rude at first. Then it went downhill from there. I went in to this dealership a few days ago to get my son a car - a used camaro - and my experience was terrible to say the least. First off, the neglected to tell me that this car had been in a prior accident right until i sent the check. I looked the case file up and let that go because it was only a minor fender bender. I was going to pick the car up tommorow to suprise my son home from school to find out, THEY SOLD THE CAR TO ANOTHER PERSON!...Seriously? I shook hands with the salesman and even sent them copy of check and they went and did this... is that even legal? Long story short don't waste your time here, if they don't sell your reserved car to someone else they'll take 30+mins to even get a salesman (who is clueless about their vehicles he thought the manual mode M on the transmission was "going up the hill faster" mode) assigned to you after the receptionist rudely scoffs whenever you ask. Don't come here...its not worth your time. Unethical to say the least read more

Listen to the other reviews. Go to another dealership for service. I dropped off my car at 7am and was given the impression service would be completed in one day. They took three days to complete the work. Perhaps they had legitimate reasons for the delay but they weren't communicated to me until the third day. They are not in a rush to do anything and leaving a message is generally fruitless. The only way I was able to get a hold of someone is by calling and leaving messages every 15 minutes. It seems they only started working on my car whenever I called. If I hadn't, perhaps they'd still have my car. The worst part was that after they put me through all that, my car wasn't washed or vacuumed as is the standard at other dealerships. After having me with no car for three days, no discount on my oil change or tire rotation. But all that is fine. I would have at least expected them to clean up the globs of solder they left under the passenger side seats. But not even that. Horrible customer service. I'm never coming back. read more

Go somewhere else! Sales manager forced me I to a car after 3 test drives and not sure if I liked the Dodge Journey. I wanted to go home and think about it, and that wasn't an option, I even said " I just want to sit in my ca and think about it" he said " your new car" I said " no my car I drove here in" ! But the icing on the cake is I was sold a car with undisclosed body damage under the car!!!!!!! Stay FAR away from this dealership! You CAN'T just test drive a car and go home and think about it, the car could have undisclosed body damage on your band new car with 68 miles only to be told " you should have brought it in within 60 days" REALLY! I didn't know when you buy a BRAND NEW car with 68 miles on it that you had to lay on the ground and get under the car to see if there is a BIG dent in the under storage compartment of the car, it should be ILLEGAL to sell a brand new car with undisclosed body damage! Stay far, far, far away from this dealership! read more

Worse place ever. The service department must be the worse I have ever seen. Took my car in for a simple service and recall and two days later they still have it, have done nothing and I have left 4 messages per day and they do not even call back. On top of it they have lost my service records. How they stay in business is beyond me. I will make sure not to go this place again. With that they have lost a car sale too as was thinking of trading mine in for a new one. read more

This dealership is terrible. I purchased a car here and could never get a service person on the phone. The cranky woman that answers the phone should be working for the government, not a private company that needs service skills to generate customers. She should be fired immediately. So should their service manager, who cant run a service department! I have now switched to Covert Jeep on 183 and their service department is amazing. They answer the phone, are courteous, and know what customer service is about. I highly recommend skipping Southpoint Jeep and taking your business to Covert Jeep, you wont regret it. read more

I worked with two different sales people. I was referred to the 2nd because it was one guy's 2nd day. I had questions about features and he was not familiar with the product, and that's ok. The second guy knew more, but still had a lack of understanding on standard features. Be very careful on the sales price. They will have you sign something which list the sales price and the options you want. However, when you go to sign the 'official' papers the price could be different. This was the issue in my case. As many other reviews have pointed out, we get our stereotypes of car salespeople/managers from somewhere. This would be that place. The finance person also tried to sell me GAP coverage for an extra $20 a month. That's about 3 times the normal amount. Very sleezy place. Worse case scenario. read more

I wish 0 or negative stars was an option. I went into the store for 1 specific car I found online. When i get there, i see (in the same spot as the pics online) the car however it looks to be extremely modded/upgraded. The sales person i got was nice, however he gets a used care to try to pawn off on me as a "deal". We walked the lot and i asked about several other cars and their prices. Long story short, what you see is not what you get. They put upgraded equipment on there cars but the sticker price is the base model. Very deceptive. I reported to Chrysler customer care, however they do not have a say in the dealerships' advertising practices. Poor service from start to finish. read more

The staff here is atrocious!!! They are rude, condescending and flat out hard to deal with. My boyfriend and I went to the look knowing exactly what he wanted. The salesman barely acknowledge what we told him and tried to take us directly into the sales office. We ignored him and walked out to the line of challengers. We asked if he had any srt8 standards on the lot, he ignored us and was texting on his phone. When one drove by he said its not standard, we got the mechanic to stop the car and found that the car was indeed standard and everything my boyfriend was looking for. Once we made it obvious we were interested in the car the salesman informed us that it was too much motor and should look at something else. I think if I'm telling you exactly what I'm looking for you should listen not text on your phone the whole time. Covert missed out on a sale because of their rudeness read more

BELIEVE THE REVIEWS!!! This is the worst dealership I have ever encountered before. Enrique, the "service consultant" an arrogant, rude nobody who lied about everything from when my vehicle would be diagnosed until it was ready. Even after it was supposedly repaired I had to return because they screwed up the electrical system. I was told it was just a quick fix and once again had to contact the service manager (who was just as arrogant, rude and unprofessional) to get my vehicle out there in hour's time. NEVER, NEVER AGAIN read more

Only giving one star because zero stars is not possible... Horrible sales experience from the moment I stepped into the door. I will purchase from another Jeep dealer. read more

I bought TWO cars from them in March. Great experience, had a wonderful sales/finance team that worked to get me everything I wanted for the price I wanted it. Loved them! NOW, I have been trying to contact them for 3.5 weeks to get my spare keys mailed to me. First day, they said they had them and would get them in the mail the next day. Called every few days after that to check on the status since I live 4 hours away and never received them and got the run around, put on hold, hung up on, told I would get a call back and NOTHING. Since they've been under new management, I've gotten nothing but shitty ass customer service. Was just on hold for 19 minutes before being hung up on AGAIN because the lady didn't want to hear my complaint of their horrible service when she finally picked back up. Find another dealership. I heard the old (AMAZING) team works at the Nissan right up the road now! Go get you a Nissan!! read more

South Point Auto Group - Car Dealers Near Me - Austin, Texas

New ownership same bad operations. Stop forwarding calls to service reps who aren't available. Get up off your ass and see if people are available to take a call. I even left a message with the cashier for someone to call me back. No return call. read more

BUYER BEWARE: We purchased and paid a fortune for our 2014 Dodge Challenger Shaker at South Point. It was a nightmare honestly. We should have known better after having a few struggles and "misunderstandings" during our purchasing process but we chalked that up to bad days and poor sales practices. We signed the papers and have regretted it ever since. If your interested in seeing how Southpoint works feel free to read our experience listed below: 9/1/14 - Car purchased. September and October 2014 - Found several issues with car. Crooked trunk lid. Scratch in hood that someone tried to buff out. Hissing sound coming from the dash on the driver's side; only happens on Satellite radio. "Key fob not detected" message coming up on dash occasionally when trying to start the car. November 2014 - Contacted South Point Dodge with issues. I was told to bring it in so they could look at it; without a car for the day. Went back in the afternoon and they made another appointment for me to drop off to fix issues. 11/7/14 - Dropped off with Kelley Haney at Dodge. Given a rental until repairs completed. 11/10/14 - Picked up car. Scratch fixed. Trunk lid better, but new damage to the molding around trunk lid. Kelley said that they were unable to duplicate the noise. Did run a computer update though. I was asked to test drive another Challenger to see if the noise was normal to this model of car. I did this, but the other Challenger made no such noise. I was then told to take the lead mechanic on a test drive to show him the noise. He admitted to hearing the noise. After arrival back at South Point, Kelley said that they were too busy to deal with it right now and she would call me to make an appointment after Thanksgiving. Never heard back from anyone. 11/11/14 - 1/1/15 - Hissing from radio continues every day. Additional electrical issues presented themselves over the six week period. Trouble keeping phone paired to UConnect; constantly drops connection for no reason. Turned the AC controls down and the radio turned up. Driving home one day when the entire radio went blank; no sound, no picture, no AC. Pulled over, turned off car and then turned back on; everything came back on. Contacted Dodge to make an appointment to bring back again since I never heard from anyone. 1/8/15 - Dropped car off at South Point with a new advisor, Connor Walter. Was told that Kelley Haney was no longer with the dealership due to personal reasons; may or may not come back. Told Connor of all the issues. Put him in the car and he also admitted to hearing the noise. Given a rental. Received a call later in the day asking me to come back to show someone the noise because they could not recreate it. After arriving at the dealership, they said that they wanted me to take another Challenger for a test drive to see if it made the same noise. I explained that I had already done that two months ago and it does not. Connor then took a test drive in another one for himself. When he got back, he said that I was right and the noise was not being made in the other Challenger. 1/10/15 - Received call from South Point letting me know that my car was ready to go. Went to dealership and nothing had been done. They then said again that they could not recreate the noise. I was asked again to show another technician the hissing sound. After showing him, he replied, "You are complaining about that?" After that comment, I got out of the car and asked to speak to the service manager. Jay, the service manager, just kept repeating that they were unable to recreate the noise. At this point, I had shown 3 separate people at South Point and they all admitted to hearing the noise. Jay refused to do anything about this. I then told him that I refused to take my car until they fixed it. He told me that was unacceptable and he would not give me the rental for any more days. After about 5 minutes of back and forth, he left to make a phone call. After he returned, he said that Dodge had agreed to replace the radio even though, "they could not recreate the noise." Was told that the radio would take 2-3 days to come in and they would give me a call then to schedule an appointment. 2/4/15 - After over 3 weeks of South Point not calling me, I called them and spoke with Connor. He said he would look into it and call me back. Connor called and said that they needed some number off the radio before it could be ordered. This was the last time I had contact with South Point. We have moved our complaints to Dodge directly. Heed our warning, folks you can do better. Southpoint could definitely do better and don't fall for the "new management" line I found out from a friend that she heard the same thing 2 years ago and then again last month when she went to look at a car. We were told the same thing. read more

You are so lucky to get to come to this dealer. Really. You are SO fortunate. You are kind of annoying by being here and asking questions about cars and stuff, but I *guess* we'll take your money anyway. Oh, you want to bring your car in for service now? Ok, well, first of all, you are still annoying, but again, we'll take your money - in fact, we'll over charge you and be kind of arrogant about it. Now, please go away and get ready to wait. Seriously, that is how it is at this place. The only thing worse than buying a car here is getting service here. You WILL be over charged. You WILL wait too long. They WILL probably not do something right. And yes, you will be made to feel an idiot for going there. read more

Worst experience of all time. Bought a brand new jeep only to have it malfunction and become not drivable within two months. No help from customer service. Chrysler flat out told me to deal with it and they weren't covering anything, when I am dealing with a straight manufacturers defect. No wonder Chrysler dang near went under. Whole dealership will give you the run around just like their cronies in Detroit. Please do yourself a favor and do not purchase any automobile from this place. If you do you better have a good attorney available. read more

I recently bought a Jeep at SouthPoint Jeep through the cash for clunkers program. Lucky for them. The salesman was very rude during the entire process, knew nothing about the vehicle I wanted to purchase, made me feel like a nuisance and lied about the vehicle I was buying. Not to mention the fact that he yelled at me when I called to find out a time to pick up the vehicle, made me wait for many hours and apparently did much of the paperwork wrong. I love Jeep vehicles, but had horrible service at this dealership. The sales manager eventually gave me a $10 gas card for my troubles - it did not make up for spending 12 hours waiting and being treated very badly after spending a ton of money with them. They are very lucky that Chrystler had a matching program with the cash for clunkers and I was saving so much money, or I would have walked and I'm sure others will too. read more

I moved to Austin from Seattle in July. While in Seattle, the AC in my 96 Jeep Cherokee died and I never bothered to get it fixed. I went to Rairdon Jeep of Kirkland (Seattle) to get it fixed, and they went through 3 air compressors over 10 days before I got my car back. Unfortunately there was a leak, for when I got to blistering Austin, my AC was blowing warm air again. I was not enthused about leaving my car at South Point, especially as I had no friends or means of transportation in a new city. Mark Weber in the service was awesome and friendly - ask for him. I dropped the car off for a day so the mechanics could assess the problem, they ordered the part and a week later, they were able to install the part in one day. Everything was covered under the warranty from Reardon. Thanks for your help Mark and I'm glad the Austin Jeep Dealership can install an air compressor! read more

There are just no words in having to describe how REALLY BAD our experience has been with this business! We spent $810 in supposedly getting our radiator fans fixed. We drove off and about 2 miles into our drive the vehicle is overheating AGAIN! We call the shop and they said nothing can be done and they'd have to charge more $$$ to fix more problems. This place is BAD! read more

My wife and I just purchased a preowned Jeep at this dealership. We worked with Jay (sales) and Mike (finance). It was the most pleasant car buying experience I have had. Really. There have been some very recent changes within the organization to step-up all aspects of customer service, I was told. It was our first experience at this dealership and I have to rate them at the highest level of attentiveness and professionalism based on our experience. Jay was candid about the dealership and it's current efforts on improvement. I guess our timing was right-- I have read some older, not so stellar reviews before posting my review. I walked away knowing I got the best price possible for the car. The employees we dealt with were very aware of our time constraints, being that we are from another city, and did what it took to finalize the sale within our timing needs. I recommend this dealership based on the above. read more

Fantastic customer service! I left the north Jeep location because the sales man was extremely impatient and pushy. We arrived to the south location and they went above and beyond for us. Very happy to have bought my dream car from someone who actually cared about what I want rather than just making a sale. read more

I took my truck in to have some repairs done. Chris Ayers was the service guy who helped me. He was very professional and kept me informed about my repairs and even had my truck done faster and cheaper than quoted. Kudos to the service dept. read more

This is the worst dealership ever!!! Do yourself a favor and avoid the Dodge South Point. My truck has been in the shop for 7 days and no one will return my call. Had to go up there 3 times in person, only to be lied to. Horrible service, uninformed employees, place is a joke. Dodge should be ashamed they use their name. I'd rather get hooked on meth than ever go here again. read more

Horrible service dep even if you have appiontment for certain day they still wont be able to get to your ride for a simple electric issue at that read more

I took my Jeep in because we suspected the wheel bearing was bad. I am still under 36K miles so we reasonably assumed it would be covered under the 36,000-Mile Basic Limited Warranty. At drop off, I was told by Mario it would be at least 3 days before they could look at it. It was going to be $120 for them them to diagnose. Fast fwd 5 days, they said it was the wheel bearing (really?) but it was not covered under warranty. Wrong. They quoted me at $450, then offered to knock off taxes to "help me out" which brought it down to $350. I was also told an alignment was needed if they were going to replace the wheel bearing. We had to call Chrysler ourselves to confirm what was covered under the warranty. They were very helpful and provided a case number which we relayed to the Service Manager. After several calls back and forth, South Point finally agreed to honor the warranty but the alignment was not covered and would be $69. When we picked up my Jeep, I asked Mario to speak to someone to relay my concerns about my experience. He quickly went into hiding and I was approached by Alan who said he would look into it. He called me, I called him back and still no resolution or apology. If you think your service should be covered, check with Chrysler before emptying your wallet. Below is Chrylser's link and contact number. Overall, bad customer service experience. Shame on South Point for trying to pull a fast one. http://www.jeep.com/en/warranty/ Phone: (877) 426-5337 read more

I wouldn't recommend any stars most lousiest customers service the service Advisors don't know what the hell they are talking about they could do a better job than what they been doing read more

I am giving a 1 Star, because you can't post a review without a rating, but I would have this location shut down if it were my chose!... I am writing this review to let y'all know I am taking legal action on South Point Dodge, and if any of you would like to get in contact with me you can find me on Facebook!... I had a really, really, bad experience with this location, and I can tell from the damage on my vehicle that they were using my Chrysler 200S as a personal car!... Not to mention the milage put on my car, and the issue was never fixed, and my car is still in the shop at another location!... Also, if any of y'all had a bad experience I would contact the "Attorneys General Office!... My car was not dropped off with this damage nor was it this dirty on the inside!... The sad thing is I dropped my vehicle off the day before "F1" began!... Hits the damage to my tires as well, and leaking of my break fluid from the roader area, and damage to my new breaks!... Also, the inside of my vehicle smelled of alcohol!... If you need a reliable place so far Covert Dodge has been really good to me, and they keep me updated on a daily!... (I paid cash for this car on August 9th, 2016, and South Point Dodge Destroyed it!...) read more

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I drive for a wheelchair-bound man who recently purchased a 2018 Pacifica from a handicap conversion company in Minnesota and had the vehicle trucked down to us. It drove fine for a few days, then things went goofy with the rear-view display, dash lights, accelerator, etc. We had it towed to southpoint Dodge for service. The next day, they called and said it was ready to go. I Uber'd down to collect it and drove it about 6 miles when things went downward again. Limped back to the house and had it towed to southpoint again. Several days go by and they still have no idea what's wrong. Upon trying to connect the technician from the conversion company and southpoint, I was assured that they would communicate and could figure out the problem. A few more days pass and southpoint assures me that they have consulted the conversion company's Pacifica specialist and that it's not a Chrysler problem and they won't accept the possible liability for future breakdown- come pick up the vehicle. Okay. Got the van towed back to the house and we will wait for the conversion company's road service tech to come assess and fix the problem in a few days. southpoint's service advisor tells me that the shop foreman has spoken with the specialist in Minnesota about the vehicle. In the mean time, I contact the converters, who have had no contact from Southpoint's service department. I chose southpoint for location and convenience. This was a mistake. My boss mentioned that quite a few years ago he left a vehicle with them to repair while he was going out of town for a few days. Upon returning, he found absolutely nothing done to fix it, and a rather hefty charge for the 'service.' Live and learn- we will never take another vehicle to these folks. read more

"South Point Dodge screwed me" * First, I made 4 trips to sign and resign paperwork they couldn't seem to complete correctly when I originally purchased my Jeep. * Second, I made countless calls and sent countless email messages for nearly 4 months to see when the soft-top I ordered would be available for pick up. I was told when I bought my Jeep, it would take a couple of weeks to get one in. * Third, I overpaid for the soft-top by hundreds of dollars. When it finally came in and I picked it up, I discovered it was the exact same soft-top I could have bought online. I was told by my "sales guy" that their tops were made by Jeep and others were substandard. It actually was a name brand that I could have bought any where, even online and received it within 1 week and paid $500 less for it. EXACT BRAND!! * Forth, after I received a recall notice, I called to make an appointment only to discover their time is more important than mine. They don't take appointments for recalls, I just get to sit and wait until they can get to my vehicle. Oh, so I'd better be there at 7am!! Sounds terrific!! * Fifth, I never received a second key to my vehicle...but that was my fault. Lucky me, I called and emailed for 2 months only to hear they won't do anything about it. Because I'm assuming, they think I lost it....not that they made a mistake. South Point's customer service is delightful. And I plan on telling everyone I know where they too can get horrible service, lied to and spend months wasting their time!! Oh, and thank you, Ben Shahvani (General Manager) for hanging up on me when I said I would let the corporate office know about your service. read more

I have never been to a dealership that the people care so little about customer service. They will not even let you sit in a car unless you give them all your information and they run your credit. They are just out to make as much money off of the customer and treat them with no respect. They must think everyone is stupid. If you buy a car from them then you are. No one smiles, everone is mad customers and employees alike and the managers are high preasure. They refuse to answer your questions as they have a system and they will not deviate from the system. I have been in the car business and have bought and sold many cars. This by far is the worst dealership I have ever experianced and cannot really believe they are still in business. I left went to another area dealership and made a deal within a 30 minutes on a Challenger SRT8. read more

Laid out significant $$$ here for a 2012 Jeep Grand Cherokee Overland, which is a great upgrade over previous Grand Cherokees. My huge disappointment is service. I live in Llano so this is a long drive for me. Today I called the service dept and said I needed an oil change, I would be driving in from Llano. Service guy said np ... Bring it in, your wait will be 35-40 minutes. I drive to the dealer the wait changes to 3 hours, there are 9 vehicles in front of me. So my call meant nothing. This also happened on a we owe after the sale. So not an isolated incident if it happens to one person twice. Why did they not call me when I was enroute? Why was my appt time meaningless? Love the car, disdain South Point. I pressed them on service after the sale when I was in decision mode. They said their service was the best. That's three lies I know of. read more

South Pount will not be getting my business Anymore. My vehicle has been in and out of their repair shop 3x in 6mths, for the same issue. I own a 2009 Dodge Journey, I have been through two radiators and had to get it out of the shop again for another overheating problem, this time them telling me my exhaust manna fold. All three times they have had to keep my car for a week and I have to constantly call and see if they have gotten to my car, and on top of that they act as if you are bothering them when you call. This last time the service tech tried to tell me that I needed to pay a $33 freight charge to have my part overnighted otherwise it would be another week for them to get to it. I'm sorry if you don't have the part, why would you make the customer pay to overnight it, you should be trying to do everything you can to get cars in and out. But on top of everything I had forgot my wedding set was in my cup holder ( I know, but have high blood pressure and hands were swollen), well needless to say rings were not there when I got the vehicle back and they told me there was nothing they can do, they can't see themselves firing someone over stealing a ring. So Police report has been filed and Service Director is not returning calls. read more

Worst service I have ever had at a dealership. Took my car in due to a check engine light. They failed to diagnose the problem the first three times, each visit costing me between $200 and $400 dollars. Each time I brought my car in they assured me they fixed the problem. After the 3rd failed attempt I took my car to an independent mechanic and they found the problem quickly. The problem was a bad PCM (the brain of the engine control system). How the dealership was not able to find the problem on the first visit is beyond me, especially with their trained master techs and "specialized computer factory equipment" the service rep bragged about. I called the dealership and told them about the cause of the check engine light, and the service representative was surprised since that was supposedly checked. Since that part was still under warranty, I took my car to Maxwell Dodge to replace the bad PCM. They replaced it within days free of charge. In my opinion, I think SouthPoint knew what the problem was but figured they could squeeze some money out of me since it was a part covered under warranty (again, just my opinion). I will never do business with them again. read more

The service at this place is awful. My girlfriend took her Wrangler here when it was having trouble. They went through and did $1500 worth of work on it that they said was absolutely required. When she went to pick it up, they had to jump her car to start it so she could pick it up. When she asked why they needed to do that, the guy just said it was fine and would charge back up with the alternator. Turns out, after $1500 they gave her the car back with a completely dead battery. She got home and it wouldn't start! The battery was working fine before she took it in, and we realized they had left the lights on the whole time it was there, thus killing the battery. When she finally got back ahold of them, they told her it sounded like the battery and she should take it to where she bought the battery. I called them myself to help her out and add some accountability so they would actually be fair with her. I left a stern message. No callback. Never ever again. Whatever you do, DO NOT GIVE THEM ANY BUSINESS! read more

I have a 2012 Dodge Durango on a 3-year lease from SPD, so all of my service for the vehicle has gone there. Until last week when I had new tires put on at NTB and was told both front shocks needed replacing, all the Durango ever needed was maintenance. Made an appointment with Allen (service coordinator) to have the work done. Dropped the SUV early at 8:00am and asked Allen to call me to let me know how long I should expect to be without a vehicle. By 2:00pm hadn't heard anything so I called the Service Dept. phone and left a message asking for an update. By 3:00pm no call back. My wife and I were close by, so I asked her to drop me. Prior to arriving I tried the service phone again and got Jerry on the line. By now I was pretty upset from Allen's idea of how to treat a customer and shared that with Jerry, one of the Service Managers. Jerry went on to inform me that they needed to keep my vehicle at least another day, which blew me away. I guess Allen thinks people don't need to plan around not having a vehicle! When I confronted Allen upon my arrival, I asked why he had not called me (in a variety of words). Allen told me the vehicle had not even gotten into the service stall yet! I went ballistic, but in a calm manner. As I continued to question Allen, he repeated the same response that "we" were doing everything possible to get the vehicle taken care of. I corrected Allen by informing him that "he" was not part of "we" and not helping. Jerry was helping. "You Allen haven't done anything to help me." Allen needs to take a course in the basics of how to treat his customers because I received absolutely no respect and at the end of our discussion, not even an apology. Based on this behavior and lack of caring for a customer's well being, I will cease to take my car there for service any longer. In fact, my lease expires in February and I had planned to purchase a new $45,000 vehicle from SPD, but thanks to Allen's arrogance I will go to Bastrop where they are Golden. SDP Sales Manager.....say thanks to Allen for losing a good customer. PS. Service has been good there over the last 2+ years so not saying overall service from SDP is bad. Just stay away from Allen and work with Jerry. read more