1. Porsche South Austin

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    Austin, TX

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    Porsche South Austin

    3.2 (26 reviews)
    Open • 9:00 am - 7:00 pm

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    Absolute worst experience I have ever had with a dealer. I posted a car for sale on Facebook marketplace and one of the sales guys called me to do an appraisal as they wanted to purchase it to cpo. I drove an hour to the dealer and waited 2 hours for their mechanic to inspect the vehicle. After the inspection they agreed to purchase the vehicle and sent payment to my credit union via check to pay off my loan and also took vehicle and started to advertise as an inventory car. A full 7 days later when the check was already processed by my credit union , they had the vehicle for 7 days, and I had already purchased another vehicle they opted to back out of the deal because they could not cpo the vehicle. They placed a stop payment on the check they sent to my credit union and basically told me that I can either pickup the vehicle or they would drop it off at my house. My credit union told me they can stop the payment for any reason and I had no recourse. I argued with both the GM Matthew Hockenson and sales manager John Wood for an hour telling them that they took possession of the vehicle and put 11 miles on it, had it for 7 days and had also wasted my time when they did their "cpo" for 2 hours before we agreed on a price. The GM basically said to me "look, it's titled in your name, their is a loan still active in your name, legally you own the car so either come get it, or I will deliver it to you but we are no longer buying it". I would not do business with this dealer and would recommend shopping outside Austin for cars as these guys don't care about customers and only their bottom line. Photos added are when they started posting car as an inventory car.

    Slavizza G.

    Service here is great Jade does an amazing job, service people are super knowledgeable always great staff overall

    Horrible service on my new Cayenne and terrible customer service!!!! I just got it back for the second time they had it for 2 weeks only to be told they couldn't fix the problems bc there was an "after-market alarm system" installed, which is totally false. Meantime, I tried repeatedly and desperately first to reach a service manager, then the general manager, but was told the best way to reach them was for an old-fashioned paper message to be passed to them. Instead, I'd get passed to someone else on the phone or text, but would request again to speak to any sort of manager, only to be told, "THE MESSAGE HAS BEEN PASSED ALONG!" Oh, and the kicker: got my car back today only to see that the phone cord has been yanked from the jack, broken, and tossed on the passenger side. Totally unnecessary as I can't even imagine it was in the way, but if it was, all they had to do was tuck it in the console. Completely disrespectful all the way around and I will not be going back.

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    Ask the Community - Porsche South Austin

    Review Highlights - Porsche South Austin

    “Finally, Matthew Hokenson, the General Manager, previously worked at the Porsche dealership in San Antonio.”

    Mentioned in 3 reviews

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    I drove all the way from Houston after work about 3.5 hours to get my new car, and honestly, it was…read morecompletely worth the trip! I called ahead and they were kind enough to schedule an appointment and hold the car for me, which I really appreciated. The deal was too good to pass up for a slightly used 2026 Mazda CX-50 Meridian. Rickywas my salesman at Mazda South/Roger Beasley, and he was wonderful to work with. He was friendly, welcoming, and answered all of my questions without ever making me feel rushed or pressured. A special thank you to Mike, who was absolutely incredible! He went above and beyond to help me finish the purchase and made sure everything was taken care of. He was patient, attentive, and so helpful throughout the closing process. He really made an already great experience even better, and I truly appreciate how much effort he put into making sure everything went smoothly. The long drive from Houston was definitely worth it, and I'm so happy with my CX-50! Ricky and Mike made the whole experience easy, pleasant, and stress-free. I would definitely recommend this dealership to anyone looking for a car!

    Couldn't be happier. The Service department worked with my schedule and I was able to be seen in a…read morematter of days NOT weeks. I was provided a loaner but Mazda went above and beyond to get my vehicle back on the road again. From Sales to Service the experience is exceptional. Thank you Roger Beasley Mazda South!

    South Point Hyundai

    South Point Hyundai

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    BattleBend Springs

    Outstanding team here who helped my family buy a pre-owned IONIQ 6 AWD. From start to finish all…read morethe staff were helpful, knowledgeable and treated us well. Highly recommend. Neville

    I truly couldn't have asked for a better experience purchasing my very first vehicle! A HUGE thank…read moreyou to Erick and Carter at South Point Hyundai for making what could have been an overwhelming experience so smooth, efficient, and genuinely enjoyable. From the moment we arrived, both gentlemen were incredibly welcoming, patient, knowledgeable, and attentive. My mom and I had visited a few neighboring dealerships that day, but the experience here just felt right. They respected my time, listened to what I was looking for, and worked with me to find a vehicle that fit both my needs and my budget. I never once felt pressured or like I was being taken advantage of, which meant so much to me as a first-time buyer. Carter made the financial side of things feel much less intimidating. He was patient, transparent, and even managed to keep us laughing while navigating the not-so-glamorous conversations about payments, bills, and insurance. His sense of humor and personable approach made the entire process feel so much more comfortable. Erick was equally wonderful! He took the time to walk me through all the bells and whistles of my new vehicle, explained the app and its features, and made sure I felt comfortable before driving off the lot. He even had my car cleaned up and filled with gas before handing over the keys. It's those little details that really make a difference! Despite the Texas heat, they went above and beyond to make sure my mom and I were comfortable, offering us drinks and treating us with genuine kindness throughout the entire process. At the end of the day, I came in on a mission to purchase a vehicle, and I left with exactly what I needed, within my budget, and with a smile on my face. Not once did I feel like my time was being wasted. Both Erick and Carter were professional, personable, and clearly take pride in what they do. Buying your first car is a pretty big milestone, and I'm so grateful these two were part of mine. Thank you both for making this such a positive and memorable experience. I couldn't be happier with my purchase and would absolutely recommend working with Erick and Carter at South Point Hyundai!

    South Point Dodge Chrysler Jeep Ram - Quote

    South Point Dodge Chrysler Jeep Ram

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    BattleBend Springs

    just had the best experience with Alex Cerza. Car buying has…read morenever been this smooth. He listened to our needs, found the right truck with no pressure sales. I recommend him above all.

    Evening all. I encourage people to read this review and then decide if you wish to do business…read morewith South Point Dodge Chrysler Jeep. I recently took my Jeep there because a noise was coming from the rear of the vehicle. Despite their horrible reviews, I thought that it couldn't be as bad as the reviews. I was wrong. I dropped vehicle off on a Saturday am - Phillip said they would take a look and call. I didn't receive a call from Phillip Saturday but did receive two calls from the dealership trying talk me into trading my vehicle, trade it before maintenance fees etc and before the mileage eats the value away. Interesting but, the vehicle has the "max" warranty plan. I called on Monday, no status - Tuesday - received an estimate for almost 8k...with a bunch of stuff to do - even though most of it had been done within the last 100k. Anyways - talked on Tuesday...Silence till Friday when I called enough to get a response. Phillip said it should be out by the end of the day. No news Friday, Saturday and could not get anyone to call me Monday. Tuesday - took the day off to go to the dealer for a response. The adventure went from bad to worse. I arrived around 1000 am - tried to find a parking spot. All the parking spots next to the building were filled with inventory, to include the 4x handicap spots. I parked in the one spot left in front of the door - marked visitor. A couple of people came out of the dealership and told me to move my car. I identified myself as a disabled veteran and that they had parked vehicles in the handicapped spaces. The response - there is a space at the end of the second row in the parking lot. This response - you have to judge for yourself. I moved my car and then went into the dealership to find a manager - amazing - none to be found. So - I then went to find Ashley - Customer Service Manager. Ashley went to find Phillip- who was with a "customer". Then Ashley took me to Ivan who could not reach Phillip. We ended up walking into the garage bay to try to find out the status...The tech thought they had the parts, but wasn't sure about the specific parts they were replacing....Going to save the additional writing, you get the picture. Vehicle was finished Tuesday afternoon. Called back to discuss the parking issue - tried to talk to Walter the GM - no response, finally spoke a sales manager. Also sent the Southpoint President a note - no response.

    Group 1 Ford of South Austin

    Group 1 Ford of South Austin

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    Good advertised price. Decent value on trade with a little negotiation. Smooth process through…read morefinance without high pressure tactics on extras. Avoid Saturday if possible, but even on a busy Saturday we got through in about 4 hours from arrival through test drive to purchase.

    The Epitome of a Terrible Dealership Experience…read more If you are an out-of-state buyer, do not work with this dealership. This ranks as the absolute worst customer service experience of my life. What should have been a straightforward purchase turned into a masterclass in dishonesty, terrible communication, and shockingly combative management. Here is the breakdown of how the horrible experience: During negotiations, the salesperson agreed to secure an extra key for the car, confirming their manager would easily approve it. Shortly after, they backtracked, claiming no one was available to cut the key before delivery. To compensate, they offered $200 cash, only to renege on that offer shortly after too. Next up with the front bumper. From the very beginning, I noticed online that this sporty car lacked a front license plate bracket. Imagine my surprise when I discovered they went ahead and drilled holes right into the front bumper anyway. For anyone who appreciates sports cars and lives in a state that doesn't require a front plate, permanently defacing the bumper is a dealbreaker. After pushing back on the drilled holes, staff initially belittled my concern and claimed they couldn't fix it. They finally proposed using bumper plugs, but tried to make me buy them myself for $85 and expected me to take a drill to the car myself to install them--risking cracking the bumper. I eventually got them to cover the cost and agree to the installation. Once my deposit and wire transfer cleared, communication completely flatlined. Getting an update on the bumper plugs required an exhausting loop of calling the sales person, reception, leaving messages, and texting with either no responses at all or extremely delayed. When I finally reached my salesperson, they claimed the parts department was still waiting on an update. Suspecting something was off, I called the parts department directly. They checked with the other parts department and confirmed the parts had not been ordered yet. When confronted, the salesperson insisted they were ordered on a specific date. They eventually sent a confirmation email that conspicuously omitted the order date. I called the manufacturer directly and discovered the order had actually been placed just an hour after I called them out. Realizing I was dealing with dishonest practices, I gave them a chance to earn back my business or unwind the deal. When I spoke with the sales manager the next day, he argued with me like an unruly child, aggressively defending every mistake and telling me my concerns were "ridiculous" in a borderline yelling, highly combative manner. When I called out his unacceptable treatment of me as a customer in real time, he straight up told me I wasn't a customer to him and that he had zero remorse for how he was handling it. Throughout the purchasing process, finance had repeatedly assured me that the deal could be fully unwound at any point if I wasn't happy. Yet, when I asked to pull the plug, the sales manager flat-out refused, claiming he "wouldn't allow it" and stating I couldn't do it. When I finally went back to the finance person he told me that the sales manager said that if I called back to have me reach back out to him and that he'd agree to unwinding the deal. When I did, the sales manager refused to return my deposit. The finance person confirmed my hands were tied regarding the deposit due to the paperwork. Trapped by the deposit, I was forced to push through and buy the car. And to top it all off, when I finally got my car, the fuse box cover under the glove box was missing (to which the dealership refused to replace), there were coffee stains on the inside center console, brown spots from road use all over the car paint that I had to pay over $800 to get clay barred out, and a literal dent down the whole side of the passenger side door along with a deep scratch stretching those two doors (none of which was visible in the online listing). Save your money, your peace of mind, and your time. Take your business anywhere else.

    Porsche South Austin - car_dealers - Updated October 2026

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