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Porsche South Austin

3.4 (23 reviews)
Closed 9:00 am - 7:00 pm

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Absolute worst experience I have ever had with a dealer. I posted a car for sale on Facebook marketplace and one of the sales guys called me to do an appraisal as they wanted to purchase it to cpo. I drove an hour to the dealer and waited 2 hours for their mechanic to inspect the vehicle. After the inspection they agreed to purchase the vehicle and sent payment to my credit union via check to pay off my loan and also took vehicle and started to advertise as an inventory car. A full 7 days later when the check was already processed by my credit union , they had the vehicle for 7 days, and I had already purchased another vehicle they opted to back out of the deal because they could not cpo the vehicle. They placed a stop payment on the check they sent to my credit union and basically told me that I can either pickup the vehicle or they would drop it off at my house. My credit union told me they can stop the payment for any reason and I had no recourse. I argued with both the GM Matthew Hockenson and sales manager John Wood for an hour telling them that they took possession of the vehicle and put 11 miles on it, had it for 7 days and had also wasted my time when they did their "cpo" for 2 hours before we agreed on a price. The GM basically said to me "look, it's titled in your name, their is a loan still active in your name, legally you own the car so either come get it, or I will deliver it to you but we are no longer buying it". I would not do business with this dealer and would recommend shopping outside Austin for cars as these guys don't care about customers and only their bottom line. Photos added are when they started posting car as an inventory car.

Slavizza G.

Service here is great Jade does an amazing job, service people are super knowledgeable always great staff overall

Horrible service on my new Cayenne and terrible customer service!!!! I just got it back for the second time they had it for 2 weeks only to be told they couldn't fix the problems bc there was an "after-market alarm system" installed, which is totally false. Meantime, I tried repeatedly and desperately first to reach a service manager, then the general manager, but was told the best way to reach them was for an old-fashioned paper message to be passed to them. Instead, I'd get passed to someone else on the phone or text, but would request again to speak to any sort of manager, only to be told, "THE MESSAGE HAS BEEN PASSED ALONG!" Oh, and the kicker: got my car back today only to see that the phone cord has been yanked from the jack, broken, and tossed on the passenger side. Totally unnecessary as I can't even imagine it was in the way, but if it was, all they had to do was tuck it in the console. Completely disrespectful all the way around and I will not be going back.

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Ask the Community - Porsche South Austin

Review Highlights - Porsche South Austin

Finally, Matthew Hokenson, the General Manager, previously worked at the Porsche dealership in San Antonio.

Mentioned in 3 reviews

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Porsche South Austin - car_dealers - Updated May 2026

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