Haven't bought a new car since 2019, and loved my current car. But it was time, big ups to VWs marketing during December, as their ads got me thinking about getting a new car. I'm a SUV guy, I like the look of the Tiguan and it was by far the best deal out there for a new car. After deciding that's what I wanted, I did my online search for the right dealership, and Hewlett blew their competition away imo - review wise, and inventory wise. Made the trip to Georgetown and was instantly greeted by Mark Bruce. I've done years of sales and customer service, so I know what to look for and what I want from a sales person. Mark was exactly it, not robotic, listening to my needs, not being salesy or reading a script. He showed me the cars that fit all my needs and I was in and out of there in 2.5 hours tops, with the perfect car for me. No games played, got me at the price point I wanted. Highly recommend this dealership, and working with Mark. Bonus - he threw in some free trunk accessories, and they tinted my windows a couple of weeks later as a service that's covered in the very affordable warranty. Thanks Mark!!! read more

I purchased A preowned program Vehicle from this dealership in August/September 2025. I brought the vehicle in numerous times For the same issue (Entertainment screen continues to go black). Although I'm under warranty, I do not have the lifestyle that will allow me to keep bringing it back to the shop Month after Month and being without a car. The service department says they are not finding an issue and that my cell phone Must be the issue. Absolutely ridiculous when I provided a video showing what's happening. Also, if you google this vehicle that I own There is a known issue that continues to be a problem from the manufacturer. Instead of doing the honorable thing in either fixing the vehicle by Replacing the panel, they want to blame my cell phone for being the problem. Face with the frustration of having to deal with this over and over again, I went to trade the vehicle For the newer version of my current vehicle. The sales manager said he would call me and see what we can work out. It has been two days without a phone And a resolution. In the meantime, the vehicle is still having problems. I really wish I would've purchased the vehicle from somebody else. Had I known this was how they take care of their customers, I would've never purchased a vehicle from them. Buyer beware everything that looks good is not golden. Try another dealership. read more

Great experience here. Personally worked with Seth Reavis and he and his team did everything possible to make sure I walked away the the keys to the car I wanted. They added more to my trade in and even took money off the final price just to seal the deal. Quite far the best dealership experience I've ever had. Easy, fun, and everything worked out well I'd recommend Seth to anybody looking to bu from this location read more

Hewlett Volkswagen - The 2023 Arteon I purchased - Car Dealers Near Me - Georgetown, Texas

Well, it looks like I might need to re-examine my lifelong practice of never going to a dealer to get a car serviced. I took my Jetta there for a specific repair. I also enquired about the price for a full synthetic oil change and was pleasantly surprised. The service personnel were all very pleasant and professional. The waiting area was clean and included free coffee, tea and water. The time waiting was reasonable and the lady at Checkout was very nice. I guess I will try the Buick service department for our other car. read more

Beware of the service department. I took my car in to diagnose an issue I was having with my AC that my regular shop was not able to fix. (2017 Alltracks are known for having problematic air conditioners and there's no specific fix for it. It's one of those that has to be chased down.) The service department did find and repair an issue with the AC, but also stated that my battery was testing low and that I had an oil leak that would cost $1200 to repair. They gave me the specifics of where it was leaking and what part would need to be replaced. That they recommended fixing it immediately because it was a bad leak. I showed my husband the photo they sent me and he was skeptical. "That looks like old oil, not fresh." So I didn't have them fix it and instead took it to my trusted shop. I gave them the estimate of what exactly was wrong as well as the photo. I didn't tell them I was skeptical that there was an oil leak, but let them draw their own conclusions. They confirmed that there was no fresh oil leak anywhere, that this was likely leftover oil from a previous leak that had been repaired. A secondary issue with Hewlett was that my steering wheel was damaged. I'm 5 foot tall and sit very close to the wheel. It looked like someone taller had the zipper of their jeans scrape the wheel. I reported it to my service writer immediately. She saw the very obvious issue and took pictures. She said she'd get back to me ASAP. That was three weeks ago and I've never heard back. If you have other options, go there instead. And since I've read the response to other negative reviews, I'll just say this up front: I do not post under any other usernames. read more

Hewlett Volkswagen - The oil leak in question - Car Dealers Near Me - Georgetown, Texas

Cain was great! Easy buying experience. From the moment I walked in he greeted us and we had great help from the sales coordinator. Found the right car for us and helped us get the right deal. read more

After test driving various SUVs , including GLC and X3. We felt Tiguan sel r line turbo is the best in terms of ride quality, features ,premium interior and best value for money. We got the avocado green , this SUV is beautiful. Jay Wilson helped us out in the process. He is amazing , very friendly and patient. He understood what Our needs and showed us the perfect model and color combo. Over all our experience with the purchase was very pleasant.we are very to have choosed this SUV and especially Hewlett Volkswagen read more

I came in to check out a few vehicles. Upon entering the brunch I was greeted by Adrian Lopez with a smile and eagerness to help. I told him what I was in the market for and he immediately went out and got me exactly what I was looking for . He was knowledgeable, friendly and informative. Overall it wasn't a long process and he made me feel comfortable with his service. I was only going to window shop at a few locations but after speaking with Adrian I purchased my new vehicle and instantly fell in love. I'm happy I decided to check HewlettVW first. Thank you Adrian and Skylar for all your help today. Definitely a 5 star service!! read more

I had an amazing experience working with Cain Nieto at Hewlett VW! He was patient, transparent, and genuinely helpful throughout the entire process. He answered every question, broke down all the numbers clearly, and went above and beyond to make sure everything was ready for me -- even getting my tint scheduled ahead of time so the car would be perfect when I arrived! I never once felt pressured, and he made the whole experience feel easy and stress-free. If you're looking for someone who is knowledgeable, responsive, and truly invested in helping you find the right car, ask for Cain! Highly recommend! read more

Hewlett Volkswagen - Car Dealers Near Me - Georgetown, Texas

We went back AGAIN!!! It's becoming a ritual to go back and buy/lease another car at Hewlett VW with Jay Wilson. This time we never even test drove the cars until the ride home after the paperwork was finished!! What an amazing experience!!! This time we got the 2025 Tiguan and 2025 Taos. We LOVE both vehicles!!! Thank you Jay!!! read more

Hewlett Volkswagen - 2025 Tiguan - drives like a dream!!! Love the screen for the navigation and radio. Sun roof - Car Dealers Near Me - Georgetown, Texas

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Didn't deal honestly. A bit underhanded. They respond to my review and state facts that never happened during the sale. If I knew I was dealing with dishonesty I would have I would have insisted on more complete answers. Just be careful. Saying something happened that didn't, doesn't make it so. I asked numerous times if you were paying off my whole loan. Asked the sales man 2 times and finance once. Was told yes each time. NEVER was it stated you were adding it to my loan. Yes, I should have reviewed paperwork better, but I trusted your answers. My fault. Still makes you underhand and not 100% forthcoming. Still means you are not trustworthy. Talking about math and numbers and how it works won't change the fact that you were slightly deceiving. Take responsibility and do better with your next sale. I, of course, will never be buying another car from your dealership. read more

We just purchased a 2026 Tiguan and couldn't be happier. I was a little skeptical at first because I'm Not familiar with Volkswagen and some of the things I've heard had me second guessing. But the moment we stepped on the lot, we were greeted by Seth and he made us feel beyond comfortable through the entire sales process. Josue also played a huge role in answering any questions we may have had and set us up with the perfect coverage. They've even followed up after the process to make sure we didn't have any issues. The process was smooth and surprisingly quick as I've spent hours in other dealerships waiting on everything to get finalized. Would highly recommend! read more

I took my car if for a recall. Good on you VW. Afterwards Nas Khan reached out to ask me if I was interested in selling my car. I told him I wasn't at the time. He made sure that I knew to reach out when I was ready to sell. When the time came to actually trade in Nas made what is usually an all day affair for me that I hate doing. A painless transaction. He actually listened to what I wanted and took me to test everything that fit what I needed. I really appreciated it. I ended up in an Atlas and will be going back with friends and family read more

Bought a car here about a year ago, and I've already needed to buy all new tires and new brakes. They also only provided me with one license plate which is illegal in the state of Texas. As well, my sound system hardly works and is projected to cost $2,000 to fix. I definitely feel taken advantage of. If I could buy a car from anywhere else I would. read more

I can't recommend my salesperson, Cain Nieto, highly enough. My experience purchasing and leasing my 2026 Volkswagen Tiguan was exceptional. Cain was professional, straightforward, and truly cared about ensuring I found the vehicle I wanted. He patiently answered all of my questions and made sure I understood each decision I was making throughout the process. Cain never pressured me to do anything I didn't want to. Instead, he provided honest information and offered what he believed would be my best options. He knows the ins and outs of the Tiguan better than any other salesperson I've encountered. If you're looking for a new Volkswagen, ask for Cain Nieto! He will go above and beyond to give you a 5-star customer experience, and I would definitely buy from him again in the future. read more

Hewlett Volkswagen - Car Dealers Near Me - Georgetown, Texas

I went in to trade in my 2019 Volkswagen and got a brand new 2025 Volkswagen Atlas R line and I love it so much! It's the perfect mom car. It's spacious, luxurious and it drives so smoothly. I want to thank Martin in particular at the Georgetown location for helping us with finding exactly what we were looking for and making all the paperwork easy and explaining everything to us so well. read more

Hewlett Volkswagen - Car Dealers Near Me - Georgetown, Texas

I honestly can't say enough positive things about this dealership. I've now had two amazing vehicle purchase experiences here, and I don't plan to shop anywhere else for my next one. From start to finish, they were incredibly responsive--while I was still waiting hours for other VW dealerships with the vehicle build I wanted to get back to me, this team had already finalized my entire deal. They were transparent, honest, and worked hard to ensure I was fully comfortable with the deal and payment, which gave me so much confidence in moving forward. I had a tight schedule on that Saturday--the busiest car sales day of the week--due to another obligation, and they respected my time. I was in and out in under an hour, which is practically unheard of in car buying. Saed in Sales, Amanda the Manager, and Josue in Finance all made my experience truly 10/10. Even after the purchase, they've continued to be helpful and communicative, answering all of my questions quickly and thoroughly. They really do treat you like family, and their level of dedication to the process and their customers is something that stands out. I'm insanely happy and beyond impressed. read more

Hewlett Volkswagen - New Volkswagen - Car Dealers Near Me - Georgetown, Texas

I've never been treated so poorly by a dealership in my life. The sales staff "sold me a car like no ones business." They kept telling me it would only taking an hour to sign the paperwork. After sitting in the sales office for nearly 12 hours just to sign paperwork, I initially hoped the drawn-out process was just an isolated hiccup. Unfortunately, it was only the beginning of my problems. The service department has been an absolute nightmare. The staff talked down to me they were rude, unresponsive staff who don't return calls and even drove my car around the lot on its rims, causing more damage! When I rightfully complained, they flagged my account and effectively refused to service the car they sold me. They have not once taken responsibility for the ill treatment that I received. It was "never their fault" including the additional damage to my car. It was excuse after excuse, never an apology for the damage or treatment. To make matters worse, their practices and contests appear to discriminate against people protected under the ADA. It's shocking that a business would engage in or allow such behavior. They clearly do not care about customers once the sale is final and you drive off their lot. If you value your time, your money, and basic respect, steer clear of Hewlett Volkswagen of Georgetown. They should be ashamed of themselves. read more

Hewlett Volkswagen - Car Dealers Near Me - Georgetown, Texas

We just got done purchasing a pre-owned certified VW from MJ and wanted to share what a great experience it was - got greeted by MJ from the start and was a pleasure getting to know him better whilst getting the deal we were looking for. Was never aggressive or too "salesy" and treated us with respect and kindness throughout the process. Would highly recommend working with MJ if you're looking to buy a vehicle here! read more

Five stars for Cain Nieto. He made the buying process seamless and fast. I appreciated his 'to the point' attitude and his help in securing a solid deal. The whole transaction took less than four hours from start to finish. Truly a professional. read more

Came in looking at the Tiguan with the 3rd row, left with an Atlas--and zero regrets! Adrian was amazing to work with. I was upside down on my Mercedes but he got me the best trade-in value and made the process smooth. With baby #2 on the way, I needed more space and Adrian helped make the upgrade stress-free. Highly recommend! read more

Hewlett Volkswagen - drove off the lot with 7 miles :) - Car Dealers Near Me - Georgetown, Texas

-Buying a new car I didn't expect countless recalls and issues. From the start of the buying process my car didn't have any floor mats when I picked it up and had to be taken from a display vehicle(I guess they are still new kind of?) -moving on to the maintenance I drop my car off and am given a clear ETA which I discover it hadn't been worked on until the following day & the entire repair was overlooked. -Actual safety issues with the lights in the interior on the vehicle were reviewed by the maintenance team, but no clear ETA on parts or resolution. Leaving me with a car I can't drive at night. Personally would never get a vehicle from here again. read more

Purchased a 2023 Volkswagen atlas, top-of-the-line version. From the first month that we had it, the brakes would squeal and scratch and make all types of metal on metal noise. It sounded like we were grinding the disc breaks down to nothing so we took it back to the dealer and they said that was normal. It kept doing it and we took it back a second time and they said they took it out and that it was normal and Volkswagen knew about it, but Volkswagen would not do anything about it they indicated that it was most likely the metallic brake pads or semi metallic pads something of that nature and they had a lot of people complain, but that they wouldn't do anything nor would they have Volkswagen do anything I asked them if they could possibly take the wheels off and check the brakes and maybe put new pads and they said that would be 300+ dollars I asked to speak to the manager and I got some whiny lady who obviously knew nothing about customer service and told me that Volkswagen was well aware of it but they could do something about it. So after owning the vehicle 18 months we traded it off for a Ford expedition of which this would be our fourth one and we sold our unit to Carmax . I don't know if it was Volkswagen or if it was the dealer but the lady in service who I talked to and said she was the service manager was one of the worst people at her face, particularly when you're buying a $60,000 automobile I do not recommend this dealership read more

All in all a pretty terrible experience dealing with Volkswagen. My girlfriend purchased a new car through MJ. MJ was great for the most part during the sales process. Soon after purchasing, we noticed the car was leaking oil. We called VW (we live in South Austin) to get help as this is a brand new car. We dropped the car off to the service team and to get a loaner car which took us an hour each way. The next day we receive a call saying it's "fixed" and good to go. Drive up to get the car and again is an hour each way. The next day after picking the car up, we are running errands when all of a sudden the check oil light pops on. After parking for some time we notice the oil is still leaking after being "fixed." We call VW and get a tow, which takes us roughly 4 hours. Finally we get the car towed to the Onion Creek VW which has no loaners. Hewlett VW has the audacity to tell us we have to come back to get another loaner even after Onion Creek VW says the car wasn't serviced properly. They did offer to pay for an Uber, but at this point it's the fact that we're driving hours on end for three days straight for a mistake made by the service team. Absolute disaster, and pretty terrible customer service considering I called our sales rep (MJ) who seemed to not remember us, but also said he or his sales manager would reach out to try and resolve the issue but at this point still haven't spoke to anyone. Disappointing coming from a sales background myself. Disaster of a process, wouldn't recommend anyone doing business with this place. read more

Santos was amazing. First worked with him in Dec when we were test driving and deciding on what vehicle we wanted. He was informative and non pressuring. We told him we were not ready to purchase and he still was very helpful. In March we were ready and in less than 24 hours found a vehicle that fit our requests and our budget. Would highly recommend!!! read more

Great VW dealership in Georgetown TX. Just accompanied my son who bought his first car (a Volkswagen Jetta) and the experience was top notch. Mike Torres is an amazing salesman. He did everything in his power to get him the car he wanted with a grey interior (as opposed to black interior). It was a no hassle experience from start to finish. read more

Hewlett Volkswagen - Mike Torres handing the keys over to my son. - Car Dealers Near Me - Georgetown, Texas

Another successful visit @Hewlett VW Service in Georgetown. I've brought several cars here over the years and always enjoyed the service experience. Bringing my latest car here for routine service and having Karime (pronounced Kar-ah-may) was no exception to the trend. Starting the week out by taking care of your ride and being treated professionally yet friendly is a great way to go. Karime started by greeting me then checking to ensure they had the right car (VIN) - which is always handy! - and verifying the mileage and all the service I wanted done. She walked around the car with me, gave me a cost estimate and ensured I knew I could get a ride home or wait for the service. She even came out to the waiting area once to confirm a detail with me during the service. In less than one hour Hewlett had my service done, and then Karime patiently went over the results of all the items they checked with me - I'm a car nut and really want to know everything I can learn about my vehicle - took me to the cashier (who was also efficient and friendly!) where my bill was as estimated, and then walked me out to my vehicle. Importantly, she gave me some recommendations about things I might want to consider for my car maintenance in the future. When you spend a lot for a car and its ongoing service, you want to feel like the people you're working with take it as seriously as you do. Karime helped me feel just that way and I appreciate the techs who worked on my vehicle. I'll be back! read more

I worked with Cain Nieto to lease my Volkswagen and he was incredibly helpful and efficient, wasting no time and getting me out of the dealership and in my new car in under two hours. He gave me a price over the phone and stuck with it when I walked into the dealership. Highly recommend reaching out to him if you are looking for an honest and convenient salesperson to work with. read more

Well, I just bought my 2nd vehicle in 2 years from them. They are a pleasure to deal with. The GM Paul was a total gentleman and he put me in touch with Saed, who handled sale very well. Day, in financing was also a pleasure. They did everything possible to make me feel appreciated. I highly recommend this dealership! read more

Our salesperson Mark Bruce was awesome! Took the time to help us find what we wanted and was very patient as we finalized our choices. Great representative for Hewlett and I recommend him to anyone. Thanks again Mark!! read more

Was the first there in the morning for an Xpress Oil Change, and yet waited close to two hours, and still didn't receive the complimentary car wash. Communication was very poor, overall super disappointed with service dept. read more

We are in California and needed a car for family moving into the Austin area. We ended up leasing with Hewlett VW and the experience was top notch!!! We worked with Cain Nieto who was responsive, knowledgeable and transparent from the get go. Everything was done by text and phone with Cain and the deal was basically sealed in three texts. No sales drama, no pressure tactics, no overselling , just pure, honest, customer service. He gave me the absolute best deal on a VW and even compared to other manufacturers. He made above and beyond accommodations for the transfer and everything was completed as promised and more!!! If you are thinking of getting a car in the Austin area, look Cain Nieto up. I rate our sales experience with him as five star and A++ !!!Kudos to Cain, and to Hewlett for having him in your staff! Thanks and keep up the great work !!! read more

Amazing experience! This is the 2nd car I have gotten from Hewlett VW and my rep Mike T was fantastic! Easy to connect with, understood what I wanted, showed me what fit my needs and helped me get in and out quickly. More than I expected! read more

Hewlett Volkswagen - Car Dealers Near Me - Georgetown, Texas

Just drove off in a new VW Taos and couldn't be happier! A huge shoutout to the incredible team at Hewlett VW--this isn't my first time buying here, and there's a reason I keep coming back. The customer service is always top-notch. Eli and Saed were fantastic from start to finish--knowledgeable, patient, and genuinely helpful. They answered every question and made the whole experience smooth, stress-free, and even fun (which isn't always the case when buying a car!). Day in finance was also a pleasure to work with--kind, efficient, and made everything a breeze. If you're in the market for a new ride, do yourself a favor and head to Georgetown. You won't regret it!in read more

Stay away. They just want to waste your time. I scheduled a time in the afternoon to look at a used car. was scheduled at 4pm. I get there and the sale rep i was assigned to was with another costumer. I get it. I told Cain I would come back at 7. even though there was a wall of sales folks doing nothing, I apparently need to come back. Well 7pm comes around. I get there and he seems to be working with another customer. the car I'm interested in hasn't been pulled around and cleaned, ready to be viewed. it's still way in the back. at this point I've driven there twice in one day to look at a car and the sales staff has put fourth zero effort and then I need to wait around again for this one guy. that sure doesn't feel like customer service to me. Im not a fan of spending money at places that doesn't value my time or myself. GM feel free to reach out for details. I left you a voicemail. read more

The service department is ALWAYS fantastic. In 2018 we purchased our first Tiguan from them. After being rear ended the day after Christmas, I should have just gone to VW of Georgetown. We drove 7 hours round trip to north of Dallas only to get a bait and switch. We made the drive home and went directly to VW of Georgetown. The Sales staff is very knowledgeable, they listen and they know their product. read more

I had a fantastic experience at Hewlett Volkswagen! Cain Nieto, my salesperson, was professional, knowledgeable, and genuinely cared about helping me find the right car. He made the process smooth and stress-free. The entire team was friendly and efficient, and they made my car-buying journey surprisingly simple. I felt well taken care of from start to finish. I absolutely recommend Hewlett Volkswagen to anyone looking for a great dealership experience. Thanks again! read more

Ask for Jay Wilson at VW Hewlett. He's a knowledgeable straight shooter who will work for your best every time. Our family has dealt with Hewlett for the last four years-- from sales to service, we've always been happy! If you work with Jay, you will meet not only a great sales person, but also a friend. read more

Our experience at this dealership was excellent. We worked with a professional Mr. Cain Nieto He did a great job.We were happy to walk away with another volkswagen vehicle read more

I had a very disappointing experience purchasing a used vehicle from Hewlett Volkswagen in Georgetown. Although the car was sold "as is," I was explicitly told it had been inspected and had no known issues. Within two weeks of purchase, the check engine light came on due to an air intake issue. A diagnostic later showed the same code had appeared previously and had been cleared before the sale, indicating the issue was known and not disclosed. When I contacted the dealership, I was told no assistance would be provided because the vehicle was sold "as is," unless I had purchased an additional warranty. The dealership would not even perform a diagnostic. Due to long service wait times and an out-of-state move, I was forced to pay out of pocket for repairs, which only temporarily resolved the issue. Shortly after, the airbag warning light came on. This issue is part of a known recall that I was told had already been completed. The warning light's return raises serious concerns about whether the recall repair was properly performed or accurately represented. Overall, the dealership was dismissive and unwilling to assist with issues that appear to have existed prior to the sale. While I understand the limitations of an "as-is" purchase, clearing diagnostic codes before sale, misrepresenting recall repairs, and refusing basic diagnostic support falls far below reasonable customer service standards. read more