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Mac Haik Dodge Chrysler Jeep Ram

2.1 (473 reviews)
Open 9:00 am - 8:00 pm

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Jeep Grand Cherokee X, 2x4.

We had the pleasure of working with Eric Lee, he's knowledgeable about all the Products that Mac Haik sells. He was personable and just a joy to work with when buying our new 2025 Jeep Grand Cherokee. He also let us look at the new Jeep Compass cars and we noted since we already purchased a Jeep Renegade we were pretty sure we didn't need another small car. Everyone we met and worked with were very professional and so nice and informative.

We worked with Angel and James by phone after seeing a Grand Cherokee we were interested in and before driving in from San Antonio. Angel was very helpful, asked great questions and got everything worked out in advance. James confirmed our trade and the internet price. All in all, everything went smoothly and we are happy with our purchase. closing the financing process when buying a new car is usually so annoying. At this dealership, it was easy and quick. We highly recommend Mak Haik Jeep in Georgetown.

Do not take your car for service or buy anything here!!! They rip you off!!! I Took my new Ram 2023 for a recall. / Vehicle recalls are supposed to be performed at no cost to the customer, yet I was charged for 'diagnostics' without being informed or asked for consent. I had to pay a lot $$$ for supposed diagnostics to take out my vehicle even tho I declined all type of repairs. They never answer their phone and I asked to speak to a manager, I was told they would call me back and they never did. They just want to take your money. Do not go to this dealer, worst experience !!! Picture attached how my messages kept being unanswered and several days with no call back. Even when I went in person the manager refused to talk and assist. Reading all other reviews now and I can tell they don't care about their customers by how many bad reviews they have and how they just rip people off. Stay away from this dealer and safe your money and find a better dealer that takes care of their customers.

I am an out of state purchaser who purchased a 2024 F350 with ~9k miles on it. The buying process was easy quick and efficient but that is about the only positive feedback I have for this dealership. Being that I was buying remotely, I took the time to carefully review all the pictures and the walk around video of the truck that was posted to their website and even had set up a phone call to do a walkaround of the vehicle with the salesperson. I also took the time to archive these videos and photos in order to protect myself from what I thought was my biggest liability and that was shipping damage. Upon delivery of the vehicle I immediately noted from 40 feet away that the front wheels had significant damage all over the face of the wheels. I also took note that there was no temporary tag on the vehicle. He informed me that the vehicle was handed over to him with wheel damage and no tags and that he would contact his dispatcher to get me the pictures that were taken upon pick up. At the same time I also called the Pre-Owned car manager, Pierce Brown, and informed him that I thought the vehicle had been damaged in shipping and had opened a claim with the shipper and that I only had 24 hours to dispute any damages. I sent pictures of the damaged wheels to Pierce who agreed that "we definitely would have seen that" (see text message attached). I never received the pictures the following day as promised. I spent the next 5 days pressuring both the salesperson and Pierce for the pictures and was repeatedly assured that I would receive them the following day until I finally received one picture of one wheel from the sales person showing NO damage to the one wheel. Yet undenounced to the dealer I had received pictures from the shipper 4 days prior showing the damage was there at the time the vehicle was handed over to the shipper. At this point that I knew something was not adding up and I again continued to pressure them for pictures until I finally received a call from Pierce who informs me that he is reviewing the pictures and that its "possible" the damage was there prior to the shipper picking up the truck and he offers me a storyline that its possible that the pictures that were provided to me and for the website were taken prior to them actually being in possession of the vehicle and that the previous owner may have damaged it between the time they took the pictures and when they took possession of the vehicle and that they just "missed" the damage, contrary to his prior statement "we definitely would have seen that". This of course made no sense to me but he offered to talk to his manager about it and see what he could do. That was the last time I spoke to him and I have followed up 4 times with no response (see attached messages) and never received the pictures as promised other then two pictures showing no damage. This is where it got bad, the day after I received the Temp Tag I took the truck for a ride and noticed the steering wheel was off center and the vehicle was pulling to one side. I called the local Ford dealership and brought it in for a wheel alignment. While the vehicle was at the dealership the service advisor called me and said the Alignment was way off and asked me if I had ever been off roading with the truck or bottomed out the truck to which I replied no and that I had received the truck with the alignment being off. She further explained that the technician had noted that there was severe gouging to the front axle, steering assembly and air dam and that they had found numerous 6 inch sized rocks in the air dam and suspension components and that this damage had resulted in the alignment being "forced out". At this point, it is easy to draw the conclusion that the wheel damage happened during the same event that damaged the front air dam, axle and steering components. In conclusion, all evidence clearly shows one of two things happened here either the damage occurred while in their position and that they were just too incompetent to notice or this dealership was knowingly engaging in Consumer Fraud.

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7 days ago

Everyone was great to work with. I picked out my new truck online,and they had it ready when I arrived. I was in and out quickly.

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3 months ago

Would rate it 0 stars if I could. Absolute horrible experience. Rude customer service. Come if you just want to be talk downed to.

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10 months ago

Niza was so polite and professional and made the process so easy. I recommend you coming into see her.

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Ask the Community - Mac Haik Dodge Chrysler Jeep Ram

Review Highlights - Mac Haik Dodge Chrysler Jeep Ram

Thanks to you Mac Haik Ram (of Georgetown) Robert and the team for their excellent performance and professionalism.

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Car Connections - We fix them all!

Car Connections

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One Star - If I Could Give Zero, I would!…read more I told Jarrett EXACTLY what was wrong with my car and gave him the codes straight from AutoZone. He insisted on charging me $75 to "diagnose" it himself, only come back with the same information I had already told him. Total waste of money. Then he claimed two parts needed replacing - one of which had already been replaced recently. He brushed it off as "defective" and said he'd change it out so the check engine light would turn off. It didn't. Not even close. Next, he said I needed yet another part that I'd have to hunt down myself at a junkyard or eBay. When I asked him - the mechanic - to get the part, he reluctantly agreed, as if doing his actual job was a burden. I told him I would pick up my car at noon on Saturday. Instead, he shut the shop down early because "business was slow," even though their posted hours are 9-4. Then he told me to come on Sunday. On Sunday, he wouldn't even bother showing up and told me to just send him money through Cash App and take my car. Funny how that option magically wasn't available the day before. Days passed. No update. I contacted him - he fed me some story about waiting on a call from "the Ford guy." More days passed. I called again. The call disconnected right when I said who I was. He never responded to my follow-up message. Completely ghosted. So here I am: check engine light still on, problem still unresolved, and $250 gone for absolutely nothing. Great job, Jarrett. I'll never see you again - and that's a promise. And for anyone reading: take a hard look at the "five-star reviews." A bunch are from first-time reviewers and/or people who only had easy jobs done - like replacing headlights. Nothing major. Save your car, your wallet, and your sanity. Go somewhere else.

Amazing Amazing Amazing! from start to finish, we're so happy with the thorough job done for our…read morepassenger headlight replacement that we are going back for the rest of our car repairs! Just when I was beginning to lose hope with mechanics in the area who overcharge, I found this gem. Quality work. Fantastic prices!

Alan's Auto Sales

Alan's Auto Sales

(2 reviews)

Was waiting in a long line for a state inspection next door at Mr. T when the owner and his wife…read morepulled up beside my car and rudely stated that I was in the way of their driveway. "This is two separate business you need to move your car your blocking our driveway" (clearly not since they were able to pull up next to me and then into their lot after rudely stating the above) The wife then comes and yells at a car that arrived behind me truly in the way. (Only to be out of traffic) She was out here cursing and screaming to her husband to call the cops. Take it up with the business next door not the customers.

Buying a car in the pandemic era is a hateful business. Everything is way more expensive than it…read moreshould be. We'd been all over craigslist, FB Marketplace, and the big dealer places. My wife saw Alan's and it was a relatively small lot, and I largely ignored it. However, after a couple of weeks of fruitless looking, she told me to at least stop and look. There were only a handful of cars on the lot, including a black Ford Fusion. As I was looking, Alan came out and asked if he could help. Told him what I was looking at, he asked if I wanted to drive it, got a copy of my driver's license, and I decided pretty quickly it was the car I wanted. I went back and Alan was inside with the carfax printed up and an invoice ready to go. I didn't do much negotiating as I felt the price was fair and he was putting his best foot forward. I called my bank and insurance company and got everything done while sitting in the office. Allix came and finished up the transaction with us. The process was incredibly smooth. I wish I didn't have to buy a car when I did but I am glad I bought it from them and will do business with them in the future.

Roger Beasley Mazda Georgetown

Roger Beasley Mazda Georgetown

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This was absolutely the best experience I've ever had buying a car. James Griles was the perfect…read moreguy to deal with as a sales rep and the management and finance staff were top notch as well. I had done my research before and went in and made them a fair offer with my trade-in and my offer was accepted immediately. No haggling at all. I highly recommend this dealership.

A Service Appointment That Turned Into an Upgrade! I dropped…read moreby Roger Beasley Mazda of Georgetown for what was supposed to be a routine service on my 2024 CX-5, and I walked out six hours later with a sharp-looking 2026 CX-90. The experience was smooth from start to finish, primarily because of the solid team there. Since this was an unplanned visit, I actually had a full day of work to get through. The staff thoughtfully provided me with a private office so I could stay productive while the dealership handled the details. The Team: Josh & Rusty *Josh (Sales): Josh was exceptionally patient and remarkably knowledgeable. He spent hours meticulously crunching numbers to fit my budget and tirelessly pulled various cars from the lot so I could compare trims. He explained the new features of the '26 models comprehensively, ensuring I knew exactly what I was getting. *Rusty (Finance/Management): It was a nice surprise to see Rusty again! I worked with him back in 2024, and he instantly remembered me. He dropped by my "temporary office" and chatted genuinely--it felt less like a business transaction and more like catching up with an old friend. He then worked seamlessly alongside Josh to get the financing handled quickly and without any of the usual dealership stress. If you want a car-buying experience that feels personally tailored and professionally handled, go see Josh and Rusty. They turned a workday into a very productive afternoon. I'm really happy with the new ride!*

Mercedes-Benz of Georgetown - 2023 GLE 350 4Matic

Mercedes-Benz of Georgetown

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We purchased two cars here within 4 days. The trade in offers were fair, the car pricing was…read moreexcellent and they don't play the add on games. The sales team was professional, courteous, and up front. Shamir , our salesperson, was knowledgeable and helpful. Reagan in finance was very professional and took the time to explain all the different warranties with a great attitude. The one sales manager we met with was a stern but amiable man. He was honest and fair. We did meet the GM who we enjoyed speaking with. The only snag we had was a few minor issues with one of our cars but Shamir had everything corrected within a few days. I'd definitely buy here again. We traveled from San Antonio. Please give these guys a chance to sell you a car. The dealership in San Antonio is just as if you were at a low budget used car lot.

Has anyone ever asked why the "complimentary" two years of electric charging is hyped as such a…read morestrong selling point for the EQS SUV? Nearly every time I attempt to charge, the stations are either down or unreliable. Now, two years into my lease, I'm suddenly met with a list of 45 features and services expiring--without warning. It's a lease. Shouldn't these items be included, or at the very least disclosed up front? My salesperson never mentioned any of this, and I didn't see a single disclaimer. I was coached into this lease, which is now clearly less favorable than the options currently available. And the rattling? I actually can't live with it. For a vehicle in this price point, it's unacceptable. Combine that with the discontinuation of services mid-lease, and it's far from the seamless luxury experience Mercedes promises. I've voiced my concerns three times and have been ignored. Buyer beware!

Nyle Maxwell GMC - LOGO

Nyle Maxwell GMC

(156 reviews)

I came in for an oil change only to be told my valve cover was leaking oil. I replaced all the…read moreparts as my service salesman Dorian suggested along with a new set of spark plugs. I decided to wait at the dealership. Five hours later, I left w/my car now sputtering/hiccuping at each stop light. I called Dorian & he advised me to come back. Dorian was quick to get my car in and I was out of there roughly 30 minutes later. I drove home only to find out AGAIN it was STILL performing incorrectly - maybe not as bad but still sputtering. This was not an issue when I drove in. I called Dorian again and he asked once again if I had time to go in. It is now almost 4pm. I was not about to go in for a 3rd time. The issue happened to be an ignition coil. This back-and-forth caused a significant inconvenience including work time lost, the cost of fuel and toll charges for the multiple back and forth trips and added stress driving a vehicle that was not performing reliably. I contacted manager Wayne and Luis for an inconvenience credit but since they fixed these parts w/no added charges to me, no credit was given but a free oil change on my next visit. What a great way to treat a customer going on 15 years of Nissan service!

My sales professional AJ was amazing and very knowledgeable…read more He was patient with me throughout the whole process. He never failed to keep me updated and not to mention he made sure the delivery of my vehicle was in top notch shape and even worked overtime to keep my family satisfied. The sales managers were very helpful and explained the whole process as well. I truly felt like a part of the dealership's family. AJ has even called to check on me after the purchase which was mind blowing. I will forever be a loyal client. Once again thanks Nyle Maxwell

Mac Haik Dodge Chrysler Jeep Ram - car_dealers - Updated May 2026

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