Thank you Juan Cornielles for all your help purchasing my new-to-me truck!!! Fast service, and no pressure!! read more

Mac Haik Dodge Chrysler Jeep Ram - Car Dealers Near Me - Georgetown, Texas

I recently purchased a 2024 Chevy Silverado Z71 from Mac Haik Dodge Chrysler Jeep Ram, and I couldn't be happier with the experience. I actually drove about 45 minutes from Manor, Texas, to Georgetown to purchase my truck. There are several dealerships much closer to home, but after speaking with the team and seeing the deal they put together, it was well worth the drive. From the very beginning, Hammad was the first person to reach out to me. He has a great personality, a good sense of humor, and never made me feel pressured. He took the time to answer all of my questions and genuinely worked with me to get the best deal possible. You can tell he enjoys helping people, and that made the entire experience much more comfortable. As we got closer to finalizing everything, Ryan and Sales Manager Scott stepped in and helped make the process seamless. The entire team communicated well, treated me with respect, and made buying a vehicle surprisingly easy. There were no games or unnecessary pressure just honest conversations and a team that wanted to earn my business. I absolutely love my 2024 Chevy Silverado Z71 and couldn't be happier with my purchase. The customer service I received was worth the drive, and I wouldn't hesitate to make that trip again or recommend this dealership to my friends and family. Thank you, Hammad, Ryan, and Scott, for making this one of the best vehicle buying experiences I've had. Keep up the great work! read more

Mac Haik Dodge Chrysler Jeep Ram - My 2024 Chevy Silverado - Car Dealers Near Me - Georgetown, Texas

I bought a package of oil changes with tire rotation at the beginning of the year. Came in for my "free" oil change. They came back with almost $2k in recommended services. One of which was replacing ALL 4 tires that were "getting low on tread and had dry rot". "They could pop at any time while driving." Tires are 4 years old, only 25k miles (rated for 45k), and 100% garage-kept. Declined. Came to where I bought them, Discount Tire, and just stated I needed them checked. DT said they were fine, no mention of low tread OR dry rot and recommended replacing NEXT YEAR. read more

If I could rate negative stars, I would. Brought my 2013 Jeep Patriot in for possible transmission issues as well as a dash full of warning lights that wouldn't go off. Got the Jeep back after 9 days and $1100 and ALL the same dash lights are still on. I immediately went back inside to inquire as to why because, in addition to the transmission work they did, they also did a 23 point inspection and recommended loads of other work that I declined. My service rep allowed another rep to "handle" my concerns. He suggested that we didn't mention the dash warning lights being on and so they only checked what we mentioned. When I asked why the 23 point inspection they did didn't include warning lights, he said that wasn't inc in a basic inspection. He suggested we could leave it AGAIN for another diagnostic fee. I left feeling really angry and taken advantage of. Once home, I googled what was included in 23 point inspection and guess what?! It should absolutely be included and acknowledged to the customer. This is the second time I've dealt with Robert at service. The first time, he didn't give me any information about diagnostic fees (he was on the phone while he was doing the initial walk around my vehicle to check it in) and then surprised me with multiple. I have reported this to a supervisor and am awaiting a response. I will NEVER use this dealership again for anything. Stay away. Beware read more

Go to Levi! He Won't let you down. No pressure, extremely attentive, ZERO issues. Didn't feel like I was working with a regular car salesman looking to screw someone over. Felt like I was working with a consultant. This guy should probably get paid more... read more

Buyer beware , put 2K deposit down to hold vehicle for 3 days untill I could travel there to pick it up , financing already approved thru their lenders , and call the day before only to find out they sold the vehicle out from under me , they did refund my deposit , but guess the down was to protect them only ! read more

Had a warranty issue late 2025. Part was ordered. They said they would be in contact when it came in. Check back in January because I haven't heard from them. They said the part wasn't in yet. Waited until March checked again the part was magically in Ask repeatedly why nobody informed me that the part was in never got an answer They did give me a different service advisor. Had a better experience. Had multiple issues with the service department, but it might be tied to one service advisor If you bring it to their attention, they eventually fix it, but it would be nice if you didn't have to do that read more

I made an appointment to purchase a certified pre-owned car on the lot for 6 pm. I asked if I could reserve or put a deposit on the car, but they said it wasn't necessary. In the hour it took me to drive there, they sold the car and didn't tell me, then proceeded to try and sell me a new car. read more

Ask for Troy, young guy but made the experience easy and painless. Ran out to us in the rain when the other sales man pointed us away, and he really helped me. Would buy from Troy again. read more

I purchased a brand new 2025 Jeep Grand Cherokee L with a full extended warranty. I traded in the vehicle, and after 4 months have not been able to get the refund back on the warranty package I bought. All I hear is that someone else is responsible. Lori has been amazing trying to get to the bottom of it, but still no luck. My next call is to the Attorney General's office. DO NOT purchase an extended warranty from them. read more

Everyone was great to work with. I picked out my new truck online,and they had it ready when I arrived. I was in and out quickly.

$600 in Labor? For Fluids?? Yeah, I'll own part of this--I should've asked for an estimate. But at most decent - and honest - dealerships, they give you a heads-up when they're about to bend you over a barrel. I went in for a basic oil change. Service advisor says I'm a little overdue on the front differential and transfer case fluids. Says it'll take about an hour and a half. Two hours and twenty minutes later, I'm thinking, "Okay, maybe they were being thorough." Then I get the bill. Over $900!!! Parts? Under $300. Labor? Over $600. For fluids. Lesson learned. That was my last visit to this dealership. If you're looking for transparency or fair pricing--look elsewhere. read more

1. SALES: The sales people are nice. The one I had was nice to a point. He did not charge my car a pleaded that i say it was charged in the customer survey. I did what he asked but asked about something else on the survey. After hitting submit not long after I received a call from that salesman now unhappy that I made a comment on the review. He said he was reading my review while we were on the phone. He also told me to never perform maintenance on my wrangler because one small thing will void my warranty. 2. SERVICE: The dates and times they use for pre-warranty oil changes don't makes since. On the sticker they put either 3 months and 5k miles or 3k miles and 9 months. Another time I went in for a metal to metal rubbing sound when cold. I took my car in before the 12 months and was told they heard nothing probably because it is no longer cold outside. The blonde service lady refused to give me a receipt saying you don't need one. Winter is coming and I hope that sound truly is gone. All of the Jeep dealership service centers in the Austin metro area have low reviews. It was sad to feel like this one was no better. read more

STAY AWAY FRON THIS DEALER FOR REPAIRS. Took my car in for exhaust work and got it back worse than when I took it in. My service advisor Robert has ignored all my calls and dealership will not respond or address the issue. Took them 8 months to get the part and still not fixed. They are waiting for my warranty to end so I have to pay cash to fix it. Very sad service here. read more

By far the worse car related experience I've had. (And that say a lot. Discount Tire once lost one of my wheels and I'd still give them a 5 compared to this place. ) I will give them points for scheduling, that was a breeze. But I'm guessing that's just so they can get people in the door. After that, the communication stops. They refuse to pick up the phone and talk to you like an actual human being. Every communication received, I initiated. Here's a quick recap: 1. I went in for a recall. I scheduled the appointment on September 12th for Friday, September 26th. Since these were known issues, they said they'd order the parts that day. Turns out they either forgot to order them or the ship time was ridiculous. 2. I night dropped my car off the night before so there would be no excuses about the appointment time. At the time of scheduling they said they'd need my car for 2-3 days. On the night drop envelope I wrote I'd like my car back Wednesday, October 1st. (Giving them an extra day, not counting Saturday which the Service Department is open). 3. On Wednesday, I reached out to the Service Department to get a status on my vehicle. Turns out they were still "waiting" on 2 of the parts that should be in "tomorrow". This brings me my first real gripe. A. If they knew the parts weren't going to be in for my appointment, why didn't they reach out to reschedule? or B. If they also knew, after I dropped my vehicle off that it wouldn't be ready the day I requested, why didn't they reach out to me and explain the situation? 4. On Thursday, I reached out to confirm the parts came and miraculously they appeared and I "should" have my vehicle back tomorrow. I was told the Service Advisor would touch base with me on Friday. 5. Friday I get a text from a number I haven't been communicating with and all it says was "it is all ready!" I text back asking if this was the dealer. No reply. So I call the dealer and can't get through because they're all busy. Eventually, they did call me back and confirm it's ready. That was the only phone call I received this entire process. And nothing was explained to me as to what was actually done to my vehicle. 6. Picked up my JEEP and it was so confusing. Again, I didn't talk to a Service Advisor to go over my car. I only spoke with the Cashier for pickup. read more

We had the pleasure of working with Eric Lee, he's knowledgeable about all the Products that Mac Haik sells. He was personable and just a joy to work with when buying our new 2025 Jeep Grand Cherokee. He also let us look at the new Jeep Compass cars and we noted since we already purchased a Jeep Renegade we were pretty sure we didn't need another small car. Everyone we met and worked with were very professional and so nice and informative. read more

Mac Haik Dodge Chrysler Jeep Ram - Jeep Grand Cherokee X, 2x4. - Car Dealers Near Me - Georgetown, Texas

We worked with Angel and James by phone after seeing a Grand Cherokee we were interested in and before driving in from San Antonio. Angel was very helpful, asked great questions and got everything worked out in advance. James confirmed our trade and the internet price. All in all, everything went smoothly and we are happy with our purchase. closing the financing process when buying a new car is usually so annoying. At this dealership, it was easy and quick. We highly recommend Mak Haik Jeep in Georgetown. read more

Mac Haik Dodge Chrysler Jeep Ram - Car Dealers Near Me - Georgetown, Texas

This was my second bad experience with the service department. I went in for extended coverage mechanical service which they did replace a cracked manifold set. But I had explained repeatedly about a clunking in the front suspension. When they checked. They claimed it was loose end links. Mind you, I had placed brand new end links. And instead of re tightening them the discarded them and put short mopar end links. There as well ignored the issue that I told them about the rear upper and lower control arms, and the truck axle hopping. Axle whip. They said nothing was wrong. I had to take the truck back a second time just recently this week 02/09/2026 For the same clunking. I explained the front sway bar was bent and rear axle control arms front hitting and animal on the road. They claimed nothing was wrong with the truck and that they had originally torqued down the same Mopar end links. They still ignored the issue with the rear axle. Charge me $215 for a pointless diagnostics and offered to torque down every bolt and the truck for $900. Not guaranteeing anything This is the most incompetent service department ever. This was not under dealership warranty service. Now I must purchase my own parts and try to break loose the upper and lower control arms off the rear Axle. And purchase a new front sway bar. I will be contacting first guard which is my extended warranty insurance to tell them how Mak Haik refused to do service. read more

Would rate it 0 stars if I could. Absolute horrible experience. Rude customer service. Come if you just want to be talk downed to.

Niza was so polite and professional and made the process so easy. I recommend you coming into see her.

I am an out of state purchaser who purchased a 2024 F350 with ~9k miles on it. The buying process was easy quick and efficient but that is about the only positive feedback I have for this dealership. Being that I was buying remotely, I took the time to carefully review all the pictures and the walk around video of the truck that was posted to their website and even had set up a phone call to do a walkaround of the vehicle with the salesperson. I also took the time to archive these videos and photos in order to protect myself from what I thought was my biggest liability and that was shipping damage. Upon delivery of the vehicle I immediately noted from 40 feet away that the front wheels had significant damage all over the face of the wheels. I also took note that there was no temporary tag on the vehicle. He informed me that the vehicle was handed over to him with wheel damage and no tags and that he would contact his dispatcher to get me the pictures that were taken upon pick up. At the same time I also called the Pre-Owned car manager, Pierce Brown, and informed him that I thought the vehicle had been damaged in shipping and had opened a claim with the shipper and that I only had 24 hours to dispute any damages. I sent pictures of the damaged wheels to Pierce who agreed that "we definitely would have seen that" (see text message attached). I never received the pictures the following day as promised. I spent the next 5 days pressuring both the salesperson and Pierce for the pictures and was repeatedly assured that I would receive them the following day until I finally received one picture of one wheel from the sales person showing NO damage to the one wheel. Yet undenounced to the dealer I had received pictures from the shipper 4 days prior showing the damage was there at the time the vehicle was handed over to the shipper. At this point that I knew something was not adding up and I again continued to pressure them for pictures until I finally received a call from Pierce who informs me that he is reviewing the pictures and that its "possible" the damage was there prior to the shipper picking up the truck and he offers me a storyline that its possible that the pictures that were provided to me and for the website were taken prior to them actually being in possession of the vehicle and that the previous owner may have damaged it between the time they took the pictures and when they took possession of the vehicle and that they just "missed" the damage, contrary to his prior statement "we definitely would have seen that". This of course made no sense to me but he offered to talk to his manager about it and see what he could do. That was the last time I spoke to him and I have followed up 4 times with no response (see attached messages) and never received the pictures as promised other then two pictures showing no damage. This is where it got bad, the day after I received the Temp Tag I took the truck for a ride and noticed the steering wheel was off center and the vehicle was pulling to one side. I called the local Ford dealership and brought it in for a wheel alignment. While the vehicle was at the dealership the service advisor called me and said the Alignment was way off and asked me if I had ever been off roading with the truck or bottomed out the truck to which I replied no and that I had received the truck with the alignment being off. She further explained that the technician had noted that there was severe gouging to the front axle, steering assembly and air dam and that they had found numerous 6 inch sized rocks in the air dam and suspension components and that this damage had resulted in the alignment being "forced out". At this point, it is easy to draw the conclusion that the wheel damage happened during the same event that damaged the front air dam, axle and steering components. In conclusion, all evidence clearly shows one of two things happened here either the damage occurred while in their position and that they were just too incompetent to notice or this dealership was knowingly engaging in Consumer Fraud. read more

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Was missing a 1/4 a tank of gas, the radio was blaring and the customer service was awful. Plan on your vehicle getting a joy ride on your dime, while you overpay. read more

Do not take your car for service or buy anything here!!! They rip you off!!! I Took my new Ram 2023 for a recall. / Vehicle recalls are supposed to be performed at no cost to the customer, yet I was charged for 'diagnostics' without being informed or asked for consent. I had to pay a lot $$$ for supposed diagnostics to take out my vehicle even tho I declined all type of repairs. They never answer their phone and I asked to speak to a manager, I was told they would call me back and they never did. They just want to take your money. Do not go to this dealer, worst experience !!! Picture attached how my messages kept being unanswered and several days with no call back. Even when I went in person the manager refused to talk and assist. Reading all other reviews now and I can tell they don't care about their customers by how many bad reviews they have and how they just rip people off. Stay away from this dealer and safe your money and find a better dealer that takes care of their customers. read more

Mac Haik Dodge Chrysler Jeep Ram - Car Dealers Near Me - Georgetown, Texas

Do not take your vehicle here if you want it damaged while they are conducting service and doing test drive, they hold no liability. $100k truck and this is the damage because a rock hit the hood. Did not know until late this afternoon when this happened yesterday. read more

Mac Haik Dodge Chrysler Jeep Ram - Car Dealers Near Me - Georgetown, Texas

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My service advisor was nonresponsive. I called three times and they never called back. I ended up going in there only for them to finally go back in talk to the manager about my request to get the corrosion on my truck fixed. The response was that was not going to cover the repair, even though it fell within the corrosion Warranty. This dealer doesn't want to help you. They just want a simple fixes. read more

SCAM ALERT ! Robert in service will take advantage of women. Wife went in for an oil change and cane out with a $1800 Service Charge !! Robert pressed her for a 60k service work and pressed as if it would break down if she doesn't do it... They use the pressure sales tactic with women. DO NOT GO THERE !!! would give a ZERO star if it let me read more

Matthew Cavaness who works in the used car side help me with my daughters Jeep. He went above and beyond to make sure we were well taken care of and supplied use with everything we needed in a very timely manner. He was very professional and made sure everything was completed handled. I can't express how grateful I am and how much I appreciate all he did. I highly recommend this used dealership. read more

Took My Jeep in for a hardware update and issues with the key fob not being detected. They ran the update and said that if fried my radio and it could be replaced for $1100. I said no thanks, I'll just buy an aftermarket. 5 days later I got My Jeep back. I went to Uconnect website and was able to download recent software upgrade onto a USB file. Plugged the USB in and low and behold the radio is back and working just fine. Robert and this Service team should be embarrassed and ashamed of themselves. I see now why people refer to this place as a Jeep Stealership. The people here cannot be trusted. read more

Happy with our service here with the customer service. Nervous about our very expensive jeep that randomly shut off while driving a month after owning, so far its okay but we got stuck at an HEB they had to tow it while we caught in uber. We love the jeep itself hope to not have further issues. read more

Used truck area.Dishonest. We had an agreed upon" out the door" price with the monthly payment cost. Put a partial down payment on it. When they had truck ready, I returned several days later to finish down payment and final signing.. they literally increased the " out the door " price and upped the monthly 50$. And then said we'd never agreed upon any other price. Mysteriously didn't have the signed paperwork. Tried to pressure me into paying that price!!! Then said it be a week or more before they would return my deposit!! 3 of them kept pressuring to Just pay for it and be done with it!! I did eventually get my deposit back. Horrible place in my opinion read more

they don't prioritize anything I bought a car and not even one week the ignition coils are bad and they won't ever respond or direct you to another line and Hang up they purposely put smaller batteries than intended in the cars the rear wiper was wrong and they didn't top of the gas when I got my car they made me sit in the lobby while they got it ready for it to not work properly soon as I took it off the dealer and they try and look for any little reason to void warranty's read more

I bought my first Jeep from these guys six years ago- it was a great experience, and now my second after 100k miles, the team is awesome- Juan in sales, and Matt the sales manager went above and beyond to get me the deal I wanted. I will be back when this one hits 100k for my third jeep, I could not ask for a better group of folks. Seriously guys, you need to consider Georgetown if you want the best deal- they will treat you right! John Mc read more

Dropped off my 2024 RAM 2500 Diesel (Under Warranty) to repair a malfunctioning wiper (both of wipers stopped working in the middle of a storm), as well as to check the Bluetooth system not working properly as half of the time my phone or any other phone would not connect / to the car's Bluetooth. Anyway, after the service department keeping my car for 5 days, and not providing a loaner, they did not fix the Bluetooth issue (according to them, it could not be duplicated, however the connectivity issue persists), and during those days that my car was at the dealership, I did not have a single call from them to provide me a status. I had to call them to check the status on my car. Awful experience with Georgetown Texas Ram. read more

Everything went well. Had problem with check engine light eliminating in my 2021 RAM with only 14k miles on it. I met with Service Advisor Robert who was great. He had a super meet and greet and a nice personality. Robert and his team determined that my issue was rodent damage. Those little rascals chewed through some wires causing my check engine light to eliminate. Robert's team took photographs of the mess that the rodents made and texted them to me. I could see their droppings and the wires they chewed through. ( great move). Robert had my RAM back on the road in one day after another dealer told me that it would take up to two weeks ( yeah right). Now it came to pay and guess what? My car insurance took care of the majority of the bill. I left out of there kicking my heels in the air. Thanks to you Mac Haik Ram (of Georgetown) Robert and the team for their excellent performance and professionalism. Best service experience ever! TEN STARS! read more

This is a bunch of crooks! First, they told me that the car I was looking at was $1000 more than what they had it listed for online. I called them on their BS and got the car back at the listed price. Then it took OVER A MONTH to get my plates in the mail because some one that works there is apparently suffering with dyslexia and addressed the envelope containing my plates incorrectly. Yet! They wanted me to have to go and pay the tax office out of my pocket for replacement plates! When they still owe me money for the overage from check as I paid for my car in full. They had me have the check made out for a higher price, by a few dollars but still, it is MY MONEY!!! This place if full of liars, cheats, and scam artists!!!! It is BUYER BE WARE for sure here!!! read more

Mac Haik Dodge Chrysler Jeep Ram - The car ad stating the price they tried to flimflam for $1000 above their asking price. - Car Dealers Near Me - Georgetown, Texas

Selecting a lesser star is not an option. What I can share is my honest review: Good morning- Everyone :) Below is my review of Georgetown Texas Ram Service Department. My review is my communication with Mr. Dupree Service manager. Mr Dupree- I advised you to do the right thing. You didn't..... Below is my review as I promised. It's an honest statement of my experience with Georgetown Texas Ram. HORRIBLE. My Google and Yelp reviews of you and your team are almost ready for posting. I told you I would every month. I'm committed to this truthful review... The cost to fix my truck here in Colorado Springs was YOUR cost. I paid for it $1,600.00. As you promised: you said you need an invoice. Sure, I've sent that to you three times. I'm happy to do so again. Additionally, Ram service team HERE in Colorado Springs sent the invoice to you as well. Your PROMISED check/money order in "five to seven days". It has been three months. The check NEVER happened. My guess, you thought I would quit. I'm a Retired Firefighter-Paramedic. I do not quit. Additionally, you can call Colorado Springs Ram and check what work was done here. According to my current AMAZING Ram service department, your dealership should pay for these warranty items. I agree. This was a known problem with my truck and all you did was stall for the important item's; No communication with me. Pathetic customer service. Here, Colorado Springs Ram, they fixed it. The process was a smooth Ram warranty process. While fixing it, they provided me a shuttle, and took the time to fix it correctly and kept me in the communication loop every day. You all couldn't do any of that. My review in part can get more specific with Gilbert and Anita. I'm soon to be in Georgetown Texas. When I'm there, I look forward to setting up an in person meeting; no Gilbert. He started to flex up on me last time. See ya'll soon - Brent Primrose PS: you have a horrible team. Anita in sales will tell you everything you want to hear. If that's looking like she's your sales person, Leave or find another Ram dealership. Gilbert's idea of customer service is horrible. He's Curt, disrespectful and when I called him out on his attitude he started to stand up; trying to intimidate me? If you get him, ask for any of the other service people. After a 28 year career as a Firefighter- Paramedic I don't get intimidated very often. He reminds me of horrible people I had to render medical attention. Great job Mr Dupree Every month Kevin... I'm here. You and your pathetic team, tried to bully the wrong guy Every month Kevin.... Where is the check you promised? You said "5 to 7 days". It been over five months?! Is this the type of a "man" I'm dealing with? No response ?! Are you not a man with integrity?! No response. Deal with this like a quality man. Don't and I will keep adding to the review Man up !! Coward, no response Here, In Colorado Springs I've found a Ram dealership that is AMAZING. Their management and boots on the ground advisers, to a person are incredibly warm and more than competent. Exactly opposite of my experience with Georgetown Ram. I think you got a pass on this from Corporate. I contacted Dodge Ram Coporate. No response from them. Likely why the incompetence I experienced. You have no oversight. Still looking for my reimbursement as you promised. When you fulfill your promise of reimbursement, I will stop posting this honest review. Text me with a resolution please. If not, continued reviews every month; Review of you as their incompetent manager as well as "unstable Gilbert" and "promise everything Anita." You get to choose your next step. Do the right thing you promised. How awesome is that?! Let me know. No response equals my next submission of a review. Brent Primrose a very unhappy customer who needs you to fulfill your promise of a reimbursement check for $1,500.00. By the way, the Ram dealership here stated the replacement of the interior quarter panel was covered under warranty. Why didn't you just fix it?! Brent Primrose 831-334-4010 read more

I wanted to give thanks to Dalton. I was working out of town and only available on the weekends for a few short hours. After another dealership tried to get me with a bait and switch, Mac Haik stepped up and proved themselves. Dalton was very professional, efficient and friendly. He kept his word from our previous conversations and plainly explained all available options. I'm extremely happy with the entire team and loving the new truck. Thanks guys! read more

Mac Haik Dodge Chrysler Jeep Ram - Ram 2500 - Car Dealers Near Me - Georgetown, Texas

Updating my review with a Screen Shot of SOME not ALL of the credit inquiries that my mom had NO IDEA about as she said they could use their Financing and that it was only 1 lender NOT 10+ these inquiries were not advised and they took it upon themselves to do this without consulting with her and letting her know, due to their desperation to sell a vehicle not worth the price they wanted. Only got a star because you can't do 0 stars, my mom went in there to look at 2 vehicles and told them NOT to SHOTGUN her credit yet they did and didn't even tell her. She found out on Credit Karma, shows that if you don't have 700+ credit they will not care about your credit. They'll still do shit that they shouldn't and then when you call them back upset they don't care. Don't waste your $ or time here guys. Also they have the sales reps appraise the cars which obviously isn't accurate as the car we looked at was $7000 above KBB and any other dealership along with the car having a visible front bumper and right side damage and interior dash leather lifting which is expensive for a Top of the Line Jeep. The 2 Star review sounds pretty accurate now that we had this experience with em. read more

Mac Haik Dodge Chrysler Jeep Ram - Car Dealers Near Me - Georgetown, Texas

Needed oil change, rotate and windshield washer repair. 22 ram 1500 . Had a 7 am appt. It took 1 hour 40 mins for the work to be performed. Washer repair was a hose off under hood insulation. Get home. Inspect their work. Cabin filter that was recommended looked new. The hood insulation was torn and numerous push pins that hold insulation in place not secured. Returned to dealer and the SW inspected the work. No liner in stock. Have to return next day. Update: they did receive the part and install with new clips. read more

My experience here with Service Manager Travis was less than desirable. From the time I arrived, Travis took a condescending, disrespectful attitude towards me in my opinion. From the start, I asked to work with a different service person, because I felt he didn't value my business. It felt like I was a burden or a problem to his busy day. Even though I asked, he kept right on doing what he was doing.. I allowed him to proceed as it was clear I was not going to be allowed anyone else to work with. I was told I would have to pay $215 to have the vehicle diagnosed (it would not start sometimes) and the $215 would be applied towards the repair expense. I agreed, and left the vehicle with them. The next day, Travis told me they found nothing wrong with the car and that I could come pick it up, but I still needed to pay $215. I arrived, I paid, was given the vehicle. It was a little strange to me that nothing was found wrong, so I decided to cut it off and turn it on to test it myself......it would not start AGAIN ! I checked the vehicle back in with them. The next day Travis told me, you need a new battery. I got him to provide me a quote for the item, he did, but would not discount the $215 off I already paid for the diagnosis because as he informed me, "That ticket was already closed out, so you would not be eligible to have the money applied anymore." Mind you, they did nothing the day before , not even test my battery, which one would think might be the first thing you would do. During my several stops to the service shop, I noticed Travis's interactions with other customers were amazing. I don't understand why my experience had to be different. Additionally and most importantly, why would I not be allowed to have the $215 applied toward the cost of the new battery? It felt like a personal call that was made and the reasoning behind the decision didn't really add up. I purchased a battery independently and took it up there. A few hours later, he called and the vehicle worked and was ready to go. It has worked well since then. In the end, it cost me $215, plus the cost of the new battery, and 3 one way Lyft rides to basically have a new battery put on. read more