Selecting a lesser star is not an option. What I can share is my honest review:
Good morning- Everyone :) Below is my review of Georgetown Texas Ram Service Department. My review is my communication with Mr. Dupree Service manager.
Mr Dupree- I advised you to do the right thing. You didn't.....
Below is my review as I promised. It's an honest statement of my experience with Georgetown Texas Ram. HORRIBLE.
My Google and Yelp reviews of you and your team are almost ready for posting. I told you I would every month. I'm committed to this truthful review...
The cost to fix my truck here in Colorado Springs was YOUR cost. I paid for it $1,600.00.
As you promised: you said you need an invoice. Sure, I've sent that to you three times. I'm happy to do so again. Additionally, Ram service team HERE in Colorado Springs sent the invoice to you as well.
Your PROMISED check/money order in "five to seven days". It has been three months. The check NEVER happened. My guess, you thought I would quit. I'm a Retired Firefighter-Paramedic. I do not quit.
Additionally, you can call Colorado Springs Ram and check what work was done here. According to my current AMAZING Ram service department, your dealership should pay for these warranty items. I agree. This was a known problem with my truck and all you did was stall for the important item's; No communication with me. Pathetic customer service.
Here, Colorado Springs Ram, they fixed it. The process was a smooth Ram warranty process. While fixing it, they provided me a shuttle, and took the time to fix it correctly and kept me in the communication loop every day. You all couldn't do any of that.
My review in part can get more specific with Gilbert and Anita.
I'm soon to be in Georgetown Texas. When I'm there, I look forward to setting up an in person meeting; no Gilbert. He started to flex up on me last time.
See ya'll soon
- Brent Primrose
PS: you have a horrible team. Anita in sales will tell you everything you want to hear. If that's looking like she's your sales person, Leave or find another Ram dealership. Gilbert's idea of customer service is horrible. He's Curt, disrespectful and when I called him out on his attitude he started to stand up; trying to intimidate me? If you get him, ask for any of the other service people.
After a 28 year career as a Firefighter- Paramedic I don't get intimidated very often. He reminds me of horrible people I had to render medical attention.
Great job Mr Dupree
Every month Kevin... I'm here. You and your pathetic team, tried to bully the wrong guy
Every month Kevin....
Where is the check you promised? You said "5 to 7 days". It been over five months?!
Is this the type of a "man" I'm dealing with?
No response ?!
Are you not a man with integrity?! No response.
Deal with this like a quality man. Don't and I will keep adding to the review Man up !! Coward, no response
Here, In Colorado Springs I've found a Ram dealership that is AMAZING. Their management and boots on the ground advisers, to a person are incredibly warm and more than competent. Exactly opposite of my experience with Georgetown Ram.
I think you got a pass on this from Corporate. I contacted Dodge Ram Coporate. No response from them. Likely why the incompetence I experienced. You have no oversight.
Still looking for my reimbursement as you promised. When you fulfill your promise of reimbursement, I will stop posting this honest review.
Text me with a resolution please.
If not, continued reviews every month; Review of you as their incompetent manager as well as "unstable Gilbert" and "promise everything Anita."
You get to choose your next step. Do the right thing you promised. How awesome is that?!
Let me know. No response equals my next submission of a review.
Brent Primrose a very unhappy customer who needs you to fulfill your promise of a reimbursement check for $1,500.00. By the way, the Ram dealership here stated the replacement of the interior quarter panel was covered under warranty. Why didn't you just fix it?!
Brent Primrose
831-334-4010 read more