The guy, long hair, behind the counter could not be bothered less to help me. Obviously customer…read moreservice is not his strong suit and I shall take my business elsewhere. Too many options for poor service in this day and age, do better O'Reilly!

I used to work here for a few years and I can say it's gone extremely downhill I have low profile…read morecar I couldn't access sight of the oil filter without taking it off and draining the oil I had gone to this oreillys and ERIC "helped" me and look up a filter for me I buy the filter and oil and go to change my oil I put on the oil filter and oil no problems start the car my OIL FILTER ROLLED OUT FROM UNDER THE CAR AND I NOW HAVE 7 quarts of oil in my driveway why did this happen you ask it wasn't installers error it wasn't the threads being messed up it was because this employee sold me the wrong filter turns out this dumbass looked up a c6 oil filter instead of a c5 and didn't think to double check with me what kind of vehicle I had Avoid this location at all costs if you do go in have your part number ready and don't listen to anything this guy from autozone now oriellys employee has to say his head is full of hot air and that's all he blows out Jeff fire this guy he's going to hurt more than help if you even care about your stores (Jeff is the district manager by the way)

Really appreciated the service here this week. I went to a competitor for a check engine light…read morediagnostic a week or two ago, and they handed me the printout and I didn't know what to do. It had primary and secondary codes, and that was the end of the transaction. The light turned off, then on again this week dominant to O' Reilly's instead. The man at the counter printed the diagnostic, then without any provocation from me, explained what the issue likely was based on experience, what to try first, the parts I'd need, and the tool I could borrow to get it done. He walked me to my vehicle and showed me exactly where the part was located and how it was attached so I could get a sense for myself what would be involved in doing the fix ourselves. Night and day difference in service.

Online order was easy. Needed a headlight today. Easy access in and out right on Crystal Falls…read more Got my confirmation email, my order was ready. Friendly greeting as I walked in the door. Gave them my name and he went and grabbed my headlight. Only hiccup was on my end not realizing I ordered a high beam light versus a low light that I needed.

Stranded on Thanksgiving Day, needing a battery replacement. Everything else was closed except…read moreO'Reilly in Cedar Park - even Walmart was closed on Thanksgiving. We arrived to find a salesman of few words. Not rude, just not in the mood for conversation, I guess. We explained the situation, and he asked questions about the car, make, model, and year. Then he says, "The only one we have that fits that car is $290.00 plus a core charge of $29." I had already checked Walmart's prices, not realizing they had finally begun closing on Thanksgiving. The Walmart price for the same size, amp, volt, etc. battery was $179.95. So we paid the price of needing something in a holiday emergency. I expected parts houses to be more expensive than Walmart, but I didn't expect them to be nearly TWICE the price. Anyhow, we said, "Sure, we'll take it." So he rang us up, and we paid. He brought the battery from the stockroom and set it on the counter and mumbled "Thanks," and walked away. I said, "The sign says you install batteries free of charge, is that right?" He kind of grunts, "Yes." Then he went into the back again, and I wasn't sure if he was coming back or not. But after a couple of minutes, he comes back out with tools to change the battery. I am sure he was hoping we would just take the battery and leave. It took him a while to change the battery in dead silence. When he finished, he just turned around and went back into the store. I followed him, however, and when we got inside, I handed him the receipt back and said, "Now, you can refund the core charge." He took the receipt without saying a word, completed the $29.00 refund, and returned the refund and receipt without saying a word. By this time, a lady had come out of the back and was standing behind the counter also. I took the refund slip and looked at her and said "Happy Thanksgiving," to which she kind of smiled but didn't speak. After we got home, I looked at the receipt again and saw that WITHOUT ASKING -WHICH IS AGAINST THE LAW IN TEXAS- an added a $4.00 "Extended warranty" to the bill! It was too much trouble to return for a refund. If it is customer service you wish, along with a battery that is priced almost double the one a mile down the street, and a hidden charge for a worthless warranty you didn't want, this is the place to go! If you're not in a jam on a holiday, then there are many other places to purchase overpriced batteries that offer a much more congenial service experience. The only really good part of this experience was that they were OPEN and we were able to get the replacement and be on our way. But I only live a few miles up the street from this store and I'll be sure to avoid it like the plague in the future.

I wish I got the gentleman's name who helped me today but he was so kind and wonderful! This was…read morethe second auto parts store I went to because the Auto Zone store checked my battery and told me it was time to replace it. I mentioned I had bought it roughly 2 years ago and the Auto Zone associate stated it should be under warranty but they didn't carry that brand and advised me to go to O'Reilly, hence, why I was here now. The O'Reilly associate reviewed the logs to see how long ago it was that I actually bought it and to ensure I could get it replaced it under warranty. Unfortunately, they didn't carry this battery either but he double checked my car to make sure the previous employee was being truthful about the state of the battery. After inspecting it, he noted that it was an Advance Auto Parts brand and even called the store for me before he sent me on a fool's errand. Fortunately they were in stock and he informed them he was sending me over to get it replaced. I appreciated the extra mile he went even though I didn't purchase anything! I might have to come here instead next time :) Thank you so much for the great customer service!

So I'll keep it short, but I've been traveling for work non stop. Never been handy, but was able to…read morelook up which bulb I needed for my turn signal on my precious little beater car I'm trying to keep going as long as I can. Javier took the extra few minutes to come out to the parking lot with me, and helped me replace the bulb. I know it sounds trivial, but after weeks on the road, no sleep, and just general exhaustion it meant the world to me that he took the time to help me. Thanks Javier!! Hope I won't need to come back, BUT for any auto questions/parts/help moving forward, I'll be coming here 100%.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I can always count on O'Reilly for fast and efficient service. I needed a bulb replaced on my car…read more The associate was so helpful. I was back in my car and on the road again in only about 10 minutes. Thank you!

I had a bad experience at autozone moments prior, so I had went to oreilys and was greeted by…read moreJames. I showed him a picture of what I was looking for and explained my situation... In which he actually explained and showed me what I needed and why. Bravo!! Thank you so much for your patience and help James :)

I wouldn't know because a bunch of people with complicated battery and other issues were ahead of…read moreme. Even when one was done, the employee walked off and did other things. Another was at the register with no one there, but never looked up. I needed to buy one simple item. Get a self-checkout register, Auto Zone has one. I'll never be back and walked out ...

Friendly staff. Good quality parts. A shop is only as good as their parts suppliers - we depend on…read moreoreily for any non-dealer parts.

Fraud alert!!! I…read morewent in to purchase a simple socket for $11 and received an email thanking me for purchasing an additional product. Turns out they added a lift to the purchase and brought the amount to $54. my mistake for not noticing it on the receipt because I ran in and out so fast. but now I get another email thanking me for purchasing some HID bulbs that I also did not purchase. I called and got the absolutely useless assistant manager. he claims there was no purchase when I'm looking at their thank you email and my bank account reveals the improper charge. the latest charge came yesterday and I have not been their but one time. instead of resolving the problem, now I'm forced to post this warning and file a fraud claim with my bank.

I needed windshield wipers. The representative made it so easy. She quickly looked up and assessed…read moremy measurements, made recommendations, and even installed them for me! I was in and out in 7 minutes. Amazing and friendly service.

Terrible. Quoted me one price, took my computer, then doubled the quote. I declined the estimate,…read morethen still charged me the original quote for "diagnostics and driving" without ever fixing the original basic issue. Dishonest business practice and very disappointed, not to mention, problem not fixed. Very good at telling you how many happy customers they have without taking care of the actual one they are dealing with. Do yourself a favor and find a legitimate company, not these clowns.

Rude service. Manager did not care about the issue or me. Cost was too high. He rushed me off the…read morephone when I had questions. Lousy.

I'm sure I'll just be another voice in the choir, but hey the more voices the more harmony…read morecelebrating something good. And these employees worked in harmony to helped me out to avoid a huge headache. The song I'm singing is, "I'll Be Home for Christmas (with my new battery)". And I'm sure I'm joining the chorus of praise for the company who's embraced being the battery champs. A quick set-up and maybe a cautionary tale. My car had been starting slowly and I thought I would wait for my annual inspection to get the battery checked. But yesterday, I went to the grocery and as I went in the rear deck wouldn't open. Tried the remote, the switch on the deck and on the dash. Nothing. When I came out of the store, the remote wouldn't unlock the doors. I manually opened the door and in my Oh-S moment I prayed. Thankfully it started. I had to do something NOW. I drove immediately to AutoZone, went inside and Dominic left the counter immediately. He tested the battery: One cell was dead and the battery was draining fast. He and his coworkers worked together to find a high quality, warranted replacement. He and his coworkers also worked together to get the battery swapped out free of charge. Recycling of the old battery was free, too. In desperate, out relieved in 30-minutes. "Hallelujah AutoZone"

I needed to replace a battery that was under warranty from them. In the process of having the old…read morebattery tested, I managed to lock my keys in the car. One of their employees was a former tow truck driver and had a locksmithing kit at home. He ran home, grabbed the kit and got me back in my car which was totally above and beyond what is expected from a chain auto store.