No one enjoys starting their day with a dead battery. I came in & I was still under warranty (make…read moresure they check). Thomas M. Was my salesperson. He checked for my warranty date, checked my battery, got the new one, & installed,. Such a good experience.

Other than high battery prices (which seems to be the case with all the standalone parts places as…read morecompared to Walmart), I enjoy visiting the Cedar Park AutoZone. They are always well stocked and have about anything you need for your automobile, from actual parts to cleaning solutions. Their prices include installation of basic parts like windshield wipers and batteries. I am always greeted by the friendly staff when I arrive. Sometimes the checkout process is a little confusing. There is one main register that is rarely manned. Then there are a couple of computers down the counter where the employees look up available car parts. Customers can also pay for those parts there at those computers. If you only buy something from the salesfloor, and the 2 or 3 employees are helping customers needing parts, there is nowhere to pay. You don't know if you should go stand at the main register and wait or get behind one of the parts customers and wait. It doesn't happen often, but it does when they're really busy. The prices are in line with other parts houses, and they also collect used motor oil without charge. So if you, like I, change your own oil, you can take the used oil there for disposal.

I own a classic 1960 MGA 1600. I use this particular store for parts & advise. As a self taught…read morebackyard mechanic I am always asking questions & on the need of something. I work with one of the Managers -- Alex. His service has always been excellent, & extremely helpful. His knowledge of auto's is superb. I highly recommend this store

This has been the only auto parts store I have gone to over the past 4 years since moving to Lago…read moreVista. Everyone here is so knowledgeable, helpful and provides really excellent service. This location in Cedar Park should be really proud and deserves recognition. I recently had a battery go bad and it was so easy for them to replace it with a new one-even having brought the wrong receipt. I believe the gentleman that helped was Eric-and I appreciate his help. I would recommend this Napa location to anyone.

I hate walking into stores like this being female, so I always bring a man with me. I did this on…read morethis visit as well, but it was unnecessary. I was replacing my windshield wipers, knew exactly what size I required, and knew I wanted the replacement warranty. The employee who helped me was surprised and said he didn't immediately offer it because he said I seemed like I just knew what I wanted and he was ringing me up, but it wasn't an issue. He then, like my previous review, offered to install my wipers. Of course I took him up on the offer. I appreciate that service. (As a side note, you should get this warranty. It's only a couple of bucks, and within a year, just return and you can get the wipers replaced, no cost. Just renew the warranty for those few bucks when you do it. No catch!)

I called ahead as I wanted to make sure they still did a "Free check engine light diagnosis", which…read morethey did. Also, I told them I needed windshield wipers. I told Terry over the phone what make and model my car was, and he said they did have them in stock. When I got there, I asked for Terry. But, he asked Robert for assistance in the diagnosis. Robert showed Terry the codes that came up, and that I would need to Google what they meant. But, then Robert went a step further and did it for me. We went back inside to get windshield wipers. Terry looked up my wipers and told me of their great program if you buy the warranty (only a few dollars) and they wear out (which in Texas sun, they do a lot), you just come back, pay just that warranty again, and the wipers are no cost. When we were done, he went to look for the wipers, had to ask Robert for assistance in finding them. We proceeded out to my car, which we were just at and he asked "This car"? I stood back and let him work, but he was having difficulty. He said he had to go back in to get screwdriver. That did not work. He went back in and got Robert again. Robert then took over and showed him how they came off and how to reinstall. Glad they provide those services. It was of a great help!

Fantastic service. Extremely knowledgeable and extremely informative of my needs. Went there…read moreneeding a battery and a starter. Thanks to all the great people.

Really appreciated the service here this week. I went to a competitor for a check engine light…read morediagnostic a week or two ago, and they handed me the printout and I didn't know what to do. It had primary and secondary codes, and that was the end of the transaction. The light turned off, then on again this week dominant to O' Reilly's instead. The man at the counter printed the diagnostic, then without any provocation from me, explained what the issue likely was based on experience, what to try first, the parts I'd need, and the tool I could borrow to get it done. He walked me to my vehicle and showed me exactly where the part was located and how it was attached so I could get a sense for myself what would be involved in doing the fix ourselves. Night and day difference in service.

Early Saturday morning visit just after they opened. The staff was friendly and helpful as always,…read morewith great conversation and an easy checkout process. I returned that afternoon for another item, and the experience was just as positive. They even remembered me from my earlier visit--excellent customer service!

Early Saturday morning visit just after they opened. The staff was friendly and helpful as always,…read morewith great conversation and an easy checkout process. I returned that afternoon for another item, and the experience was just as positive. They even remembered me from my earlier visit--excellent customer service!

I've been doing business here for years. The young man that…read moreis the owner/operator is a terrific kid! He is very helpful and knowledgeable. Living in the Lago Vista area means this location is very convenient.

Never had a bad experience here. Owners are very kind and knowledgeable. You don't have many…read morebusinesses left like this one. They make sure the customer has what they need as best as they can.

Thank you to LineX Austin (in Leander). We took our new truck in to get the bed liner installed and…read morey'all did an amazing job! It looks great and the price was very reasonable. From the shop owner to the office manager everyone we met with was extremely professional and friendly! I highly recommend this company and will be doing more business with them in the future as I look for other accessories for our truck. They have way more than just bed liners, need to save up some $$$ first so I can go back and buy more. Thanks again, also Veteran friendly!

Let me start by saying 90% of my reviews are 4-5 stars and being a small business owner myself I…read moretry to be as understanding and forgiving as I can possibly be with my fellow small business owners. Let me start with the good - The bed liner looks awesome and made my older vehicle with faded plastic panels look almost brand new. I get lots of compliments on this bedliner and my guess is that it will hold up and look good for years to come. My judgement is that this is a great product. My issues with Line-X were all concerning the customer experience. Any 4 or 5 of these by themselves would not even cause me to write a negative review but when the total gets to 10+ and I'm paying NOT a small amount of money for the job, at some point I need to give voice to my experience. 1) I made an appointment to meet someone and get an in-person bid in July 2020. I met with someone and was told I'd have a quote within a week. After waiting a couple of weeks, I reached out several times asking for the person and was eventually told the guy who did my walk through got transferred to another store and so I made an appointment to go up there and get a new quote. I can understand. Things happen. So I made the 1.5hr round trip back up there to try again. 2) The work took longer than expected but again, no problem. I was told 2-3 days and it was 10+ days but hey there's a pandemic. People are short-staffed, etc. Let's have some grace with everyone. 3) The owner texted to confirm that it was done and ready for pick up on a Friday. I called up there on Saturday, September 12th, 2020 the day of pick-up just to confirm that everything was ready to go and explained I was going to be driving 1.5hr round trip from Austin (for the 4th time) so please put eyeballs on the car and confirm everything is 100% complete which they confirmed. I loaded up the wife and two kids and headed out on a Saturday to pick up the vehicle. When I got there, the guy who met us was the guy who had been transferred to another store. I guess he got transferred back? Maybe. It's possible I guess. 4) I quickly noticed a bunch of interior plastic panels and parts in a box in the cargo area that hadn't been put back on the vehicle. Not a big deal. Somebody just missed it. I explained that I'll take my family to lunch and return in an hour. 5) I also pointed out at that time a bunch of black overspray on the body of the vehicle. He said he would try to get the overspray off and started wiping it with a rag which had some kind of solvent on it I guess. Dude looked pretty stoned by the way which I have no problem with but maybe do that when you are working on your own car and not mine. When I returned everything looked acceptable (although not what I was expecting for $2,250) and I needed to get back to Austin so off we go! 6) On the way home driving S. on Mopac I could hear a faint noise *bup-bup-bup-bup-bup-bup-bup-bup-bup-bup-bup-bup* coming from the front left fender. The front wheel well area had become detached and was rubbing against the tire which caused significant damage to the wheel well. The clips were gone. I had some zip ties on hand so I rigged it up as best I could for a temporary fix. 7) I looked under the car to inspect the rest of the body clips and quickly realized they had only reinstalled about 80% of the panel clips around the vehicle. I personally have installed and replaced body clips on this vehicle so I'm pretty sure it wasn't like this when I dropped it off but even if it was I would think they would re-install the paneling without skipping clips. At this point, I was pretty frustrated and didn't want to waste any more time dealing with Line-X, driving 1.5hr round trip, etc. so I just accepted it and planned to deal with this myself. 8) After having the vehicle back for a while and seeing the passenger side body on a bright day, I noticed a big circular blemish on the passenger door where the guy had been wiping off the overspray the day I picked it up. Now every time I look at this door I notice this really annoying spot on the clear coat of an otherwise pristine and heavily upgraded vehicle. 9) I eventually got around to contacting Line-X in Jan 2021 because I had major surgery in October and a baby in December 2020. I believe the final straw that put me over the edge was when I got a quote for $200 to replace the plastic wheel well part. I wanted someone up there to know about my experience. I was told there was a new GM since November and "that we will do what we can do (to) make it right". I told him I wasn't interested in driving all the way back up there and I sent them photos of the damage instead. Tyler reached back out to me later in January and said that he would personally come by my house to look at the vehicle but never did. 10) Finally, I noticed there were some more missing interior body pieces from when they removed the door handles and I had to spend an hour at the junkyard to hunt down replacements.

Breath of Fresh Air, Excellent customer service, and great work!! This was my 2nd time in this…read moreshop, first time I purchased/had installed, running bars and floor mats for my truck. Today I brought my truck here to have them check my lift kit that was previously installed by another shop that I had a horrible experience with(Wish I would've just had these guys do the install in the first place!) I had Ranch Hand Truckfitter's check the install, all the bolts, etc... and they find my brake line not attached correctly, and repaired it in less than 15 minutes! After it's done the gentleman hands me back my keys and says, "your truck is ready and tells me about the brake line." I asked how much do I owe you and he said, "nothing". Talk about leaving a smile on my face, and creating a forever customer from something as little as that! LOVE business's that truly care about the customer and these guys truly do!

TLDR: take your money elsewhere and don't waste your time with the poor customer service. 1-star is…read moregenerous. I purchased a full replacement bumper and running steps for my f250. Installation seemed fine. Extra slow but they did the work. Now I am trying to replace my headlight bulbs and the installation by this Truckfitters location was so tight to the body it's physically impossible to remove the housing to access the bulbs. I spoke with Justin (I assume a manager?) and he was absolutely zero help. I explained the situation and he said that I needed to get two friends, a floor jack, and loosen the bolts myself and readjust the fitment of a heavy-ass heavy bumper on my own. Never offered to make the adjustment for me, never suggested that I should come by the shop. Nothing. Seriously? If you had offered to help, I would have also bought some LED cubes from you and had you install them too. Now? Hell no. I'll go elsewhere. There are tons of places to by Ranch Hand accessories. Do yourself a favor and take your money elsewhere that is more willing to help you out. Never going back to this place again. Horrible customer service after buying +$2k of accessories in addition to paying for the installation. Total waste of money and time. Thanks for nothing guys! 1-star because the accessories haven't fallen off. 0-stars for poor customer service and experience.

As I continue to navigate AUSTIN, I find that typical gender type positions for men have…read moretransitioned to all genders, which is amazing. Me being able to see a woman install a battery which I know is not a big deal but for me it is because I'm use to always seeing Men care to this type of service. This is the second time this week. I've actually gone to a place and had assistance from a woman when I typically think that this job growing up it's a guy job. As I continue to grow up as a older adult, I realize that we are such powerful woman. I appreciate the two ladies that helped me out today and getting my car back up and running. Being able to be knowledgeable of how to navigate and use our resources is very key and should never be restricted to gender setting. I felt not only happy to write this review about the ladies who helped me today, but I want to encourage us as women that we should never continue to limit what we know is accessible to us as women. We don't have to live in the stereotype that I have grown up in where men have a certain job and women have a certain job. We can continue to transition and grow as we thrive through this changing world . Thank you to O'Reilly for giving ladies the opportunity to be just as equally qualified as a man to service our community. Thank you again to Jen and Sabrina for making sure that I will fully navigate and use the resources that have been provided for this new battery if needed. I am excited to ride this battery out for the next four years.

Came here to drop off old engine oils and the staff helped me get through the process right away!…read moreThank you

About 25 years ago, I purchased my first mobile phone. It was a flip phone that displayed the time…read morein a tiny window when it was closed. Of course it was cool and I was too! I was also that guy who no longer needed to wear a timepiece. Fast forward to Spring 2023, and It was time for some home cleaning. I opened up an old box I found in the closet and there were my watches. They truly brought back so many memories when I found them. Each one has a very special meaning from a special period in my life. Over the last month I decided to start wearing my watches again. I took the one that is the most important to me to Batteries Plus, for new life. I was so pleased with the value, friendly service and efficiency that I've taken my other watches in too. Now I wear a timepiece just about every day and I don't have to grab my phone out of my pocket for the time anymore. It really is nice to just turn your wrist over for the time of day. "Everything old becomes new again."

I tried to get 3 keys cut and programmed. After 30 minutes trying to figure out if I could bring my…read moreown uncut keys, he told me yes for an extra $25 fee over their keys....then after 30 more minutes while he tried to find a SKU to scan, he said he couldn't do it. It was a weekend and they can only program keys on M-F. He then proceeded to cut the 3 keys after waiting for 3 hours. It was only $33, but for 3 hours?? Funny because they asked me to review my service 3 times, on the 3rd time I gave them this horrible review....don't ask over and over if the customer doesn't respond!