About 25 years ago, I purchased my first mobile phone. It was a flip phone that displayed the time…read morein a tiny window when it was closed. Of course it was cool and I was too! I was also that guy who no longer needed to wear a timepiece. Fast forward to Spring 2023, and It was time for some home cleaning. I opened up an old box I found in the closet and there were my watches. They truly brought back so many memories when I found them. Each one has a very special meaning from a special period in my life. Over the last month I decided to start wearing my watches again. I took the one that is the most important to me to Batteries Plus, for new life. I was so pleased with the value, friendly service and efficiency that I've taken my other watches in too. Now I wear a timepiece just about every day and I don't have to grab my phone out of my pocket for the time anymore. It really is nice to just turn your wrist over for the time of day. "Everything old becomes new again."

I tried to get 3 keys cut and programmed. After 30 minutes trying to figure out if I could bring my…read moreown uncut keys, he told me yes for an extra $25 fee over their keys....then after 30 more minutes while he tried to find a SKU to scan, he said he couldn't do it. It was a weekend and they can only program keys on M-F. He then proceeded to cut the 3 keys after waiting for 3 hours. It was only $33, but for 3 hours?? Funny because they asked me to review my service 3 times, on the 3rd time I gave them this horrible review....don't ask over and over if the customer doesn't respond!

Today I brought my car to program my fob by Jeff and the young lady Mellisa great customer service…read more. Recommend them 100% Great prices folks come on in. Very professional both thank you guys .

My Samsung phone need a warranty repair. Called on Monday morning to ensure the part was in stock…read more Dropped the phone off about noon. It was ready later that day. Slight delay before I could pick it up; not their fault, it was the Samsung warranty software not allowing completion of the ticket. Picked the phone up Tues It's perfect! This walk-in repair option is 200% better than the "mail it to Samsung" multi-week turnaround. Thanks to AJ and the team!

Stranded on Thanksgiving Day, needing a battery replacement. Everything else was closed except…read moreO'Reilly in Cedar Park - even Walmart was closed on Thanksgiving. We arrived to find a salesman of few words. Not rude, just not in the mood for conversation, I guess. We explained the situation, and he asked questions about the car, make, model, and year. Then he says, "The only one we have that fits that car is $290.00 plus a core charge of $29." I had already checked Walmart's prices, not realizing they had finally begun closing on Thanksgiving. The Walmart price for the same size, amp, volt, etc. battery was $179.95. So we paid the price of needing something in a holiday emergency. I expected parts houses to be more expensive than Walmart, but I didn't expect them to be nearly TWICE the price. Anyhow, we said, "Sure, we'll take it." So he rang us up, and we paid. He brought the battery from the stockroom and set it on the counter and mumbled "Thanks," and walked away. I said, "The sign says you install batteries free of charge, is that right?" He kind of grunts, "Yes." Then he went into the back again, and I wasn't sure if he was coming back or not. But after a couple of minutes, he comes back out with tools to change the battery. I am sure he was hoping we would just take the battery and leave. It took him a while to change the battery in dead silence. When he finished, he just turned around and went back into the store. I followed him, however, and when we got inside, I handed him the receipt back and said, "Now, you can refund the core charge." He took the receipt without saying a word, completed the $29.00 refund, and returned the refund and receipt without saying a word. By this time, a lady had come out of the back and was standing behind the counter also. I took the refund slip and looked at her and said "Happy Thanksgiving," to which she kind of smiled but didn't speak. After we got home, I looked at the receipt again and saw that WITHOUT ASKING -WHICH IS AGAINST THE LAW IN TEXAS- an added a $4.00 "Extended warranty" to the bill! It was too much trouble to return for a refund. If it is customer service you wish, along with a battery that is priced almost double the one a mile down the street, and a hidden charge for a worthless warranty you didn't want, this is the place to go! If you're not in a jam on a holiday, then there are many other places to purchase overpriced batteries that offer a much more congenial service experience. The only really good part of this experience was that they were OPEN and we were able to get the replacement and be on our way. But I only live a few miles up the street from this store and I'll be sure to avoid it like the plague in the future.

I wish I got the gentleman's name who helped me today but he was so kind and wonderful! This was…read morethe second auto parts store I went to because the Auto Zone store checked my battery and told me it was time to replace it. I mentioned I had bought it roughly 2 years ago and the Auto Zone associate stated it should be under warranty but they didn't carry that brand and advised me to go to O'Reilly, hence, why I was here now. The O'Reilly associate reviewed the logs to see how long ago it was that I actually bought it and to ensure I could get it replaced it under warranty. Unfortunately, they didn't carry this battery either but he double checked my car to make sure the previous employee was being truthful about the state of the battery. After inspecting it, he noted that it was an Advance Auto Parts brand and even called the store for me before he sent me on a fool's errand. Fortunately they were in stock and he informed them he was sending me over to get it replaced. I appreciated the extra mile he went even though I didn't purchase anything! I might have to come here instead next time :) Thank you so much for the great customer service!

Lacks good business sense and basic customer service. The Battery Geeks are a small husband and…read morewife team that work out of their home. I rented a battery for a CPAP machine for camping that ran out of juice in a few short hours leaving my boyfriend to gasp in the middle of the night. When I called for a refund, Steve spent a considerable amount of time defending himself and putting everything in writing in a long email to avoid a losing any $$ instead of a simple compromise. He charged us full pop after he got the battery back, claiming to have tested it. Which no one couldn't verify. It's a shame that he spent all that time quibbling over $130 instead of focusing on any kind of customer service. Not someone I would want to do business with again. If the operate this way, they won't be in business much longer anyway.

I bought a new computer from Dell but found out that it had an "integrated" battery (that had not…read morebeen noted at the time of sale nor did their sales people know it). So I would not be able to buy backup batteries from Dell. But what might work was an external battery/power source. This is precisely what The Battery Geeks specialize in. Since this computer was so new on Dell, even Dell was not prepared to answer questions as to Voltage, Amps, plug inner and outer diameters. So I was lucky that Steve had the patience and interest to sleuth this out with me. In the end, we were able to determine that Dell had designed an beautiful computer (the XPS 15 Touch - 9350) that was a serious power suck. He had a $300 external battery but it would be sucked of power within an hour ... and I would need 6 of them to cover the 6 hours of extra battery time I needed. Normally, a high capacity computer battery will cover you for 3 hours and cost you ~$150-$175 each. Sadly, the only solution was to return the computer to Dell. But Steve spent an hour being very helpful and informative. He knew I was looking for a reasonable solution so I could keep this computer. He wasn't able to sell me anything (not his fault) but, the almost-customer service was awesome! He knows his battery solutions!

They were able to see me right away. There screen protectors are higher quality than Walmart. It…read moretook them less than five minutes to install a new screen protector. Everything related to batteries keys and other gidgets like flashlight they had in stock, and I felt like a kid surrounded by electric materials. It's always cool that they can make your keys there:

I realized I was near Batteries Plus on my way to an appointment and decided to pop in to get the…read morebatteries I had on my list. I let them know what I needed and was assisted in getting them. The associate was efficient and got me out in no time. I really appreciated it. This is the service I remember.

Great service by Jordan I got a check engine light on the way down from Fort Worth to Austin on…read moreMonday evening. They were able to read the code and I was able to determine it was not critical. Put in 3/4 of a quart of oil and some gas treatment and was on my way. Huge shout out to Jordan for taking care of me. All well.

Ever get a check engine light late on Saturday night?…read more This location is open until 10:00 p.m. The young gentleman that assisted us at 9:30 p.m. was both pleasant and helpful. We are going to try cleaning the mass air flow sensor first before buying a replacement but we thanked him for confirming our suspicions. Highly recommended.

I wouldn't know because a bunch of people with complicated battery and other issues were ahead of…read moreme. Even when one was done, the employee walked off and did other things. Another was at the register with no one there, but never looked up. I needed to buy one simple item. Get a self-checkout register, Auto Zone has one. I'll never be back and walked out ...

Friendly staff. Good quality parts. A shop is only as good as their parts suppliers - we depend on…read moreoreily for any non-dealer parts.

I had to have my battery replaced & they were very quick and knowledgeable. Kal & Juan greeted and…read morehelped me with no hesitation. Kal replaced my battery in a matter of minutes and I was on my way fairly quickly. I am very appreciative to the employees of this location for being so kind and helpful. As someone who knows nothing about cars, having their help was crucial! Thank you again!

I really appreciate the assistance I received in testing and replacing my battery.  With the summer…read moreheat,  my battery was giving up the ghost.  The staff member to assisted me willingly handled the exchange. I knew my air filter wasn't looking so good either, so I was picking up a new one.  He offered to install it, too. It was nice avoiding that hassle and having to deal with disposal. I'm definitely returning here for future auto needs.  This superior customer service has made me a solid new customer!