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Advance Auto Parts

3.3 (24 reviews)
Open 7:30 am - 9:00 pm

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5 months ago

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7 years ago

David lacks listening and customer service skills. I would not recommend..............

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Review Highlights - Advance Auto Parts

My grandson had a dead battery in Round Rock on a Satruday night, and Andrew at Advanced Auto Parts on Mays St.

Mentioned in 2 reviews

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AutoZone Auto Parts

AutoZone Auto Parts

(52 reviews)

I visited this AutoZone around 11 a.m. today, possibly a little after, and the experience was very…read moredisappointing. From the moment I walked in, no one greeted me or acknowledged me. I spent time walking the aisles trying to figure out which product would be best for the odor coming through my car vents, but no one asked if I needed help or if I was finding everything okay. While I was in the store, one employee at the register stood watching me, but not in a way that felt helpful or welcoming. It felt more like I was being watched instead of assisted. At the front of the store, another employee, who may have been in a leadership role but I am not certain, was tossing an object in the air and acting in a way that came across as unprofessional in front of customers. When I finally walked up to the counter, no one greeted me. No one said hello, asked how I was doing, or asked whether I found everything okay. I had to speak first and ask how they were doing just to get any acknowledgment at all. The cashier, a short Black woman with curly hair in a red shirt, started scanning my items without saying anything to me. At that point, I said that I had a question. My question was directed to the employee at the front who had been tossing the object in the air. Instead of responding professionally or asking what I needed help with, he gave me a very rude and unwelcoming look. He did not say, "What is your question?" or "How can I help you?" The look on his face came across like I was bothering him just by asking. It was dismissive, unprofessional, and uncomfortable enough that I decided not to ask my question at all and simply said, "Never mind." What made the experience even more disappointing is that I have had better visits at this location before. There is another employee there, a tall Black man who has usually been helpful during past visits, but this time he did not offer any help either and seemed to go along with the same unprofessional atmosphere. It is unfortunate that the experience at this location seems to depend on who is working that day. Customer service should be consistent, and that was not the case during this visit. Because of how uncomfortable and unwelcome I felt, I chose to leave and take my business to O'Reilly Auto Parts instead.

Brought a 12V battery from my Tesla in to get tested (it failed), but the larger bearded employee…read moredecided to make comments about "getting a new one from Daddy Elon". Felt offensive and inappropriate. (I gave it 2 stars instead of 1 because the other employees there are ok)

Advance Auto Parts - autopartssupplies - Updated May 2026

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