How difficult can it be to change your wiper blades? Well, I found out. First, I bought the wrong…read moreblades (Who knew). Second, my car has a rear wiper blade and even after watching several You Tube videos, I could not get the darn thing off. So, back I went and found Rob at the counter. From that point on, I was well cared for. The guy knows what he's doing and doesn't get flustered. This is the only place that I go to for anything related to my car. They can read your car's computer and diagnose problems on the spot. I have never had a bad experience here. The lady who waited on me fires was also pleasant. Memo to the other employees : Stop moving Rob's mini screwdriver set.

Stranded on Thanksgiving Day, needing a battery replacement. Everything else was closed except…read moreO'Reilly in Cedar Park - even Walmart was closed on Thanksgiving. We arrived to find a salesman of few words. Not rude, just not in the mood for conversation, I guess. We explained the situation, and he asked questions about the car, make, model, and year. Then he says, "The only one we have that fits that car is $290.00 plus a core charge of $29." I had already checked Walmart's prices, not realizing they had finally begun closing on Thanksgiving. The Walmart price for the same size, amp, volt, etc. battery was $179.95. So we paid the price of needing something in a holiday emergency. I expected parts houses to be more expensive than Walmart, but I didn't expect them to be nearly TWICE the price. Anyhow, we said, "Sure, we'll take it." So he rang us up, and we paid. He brought the battery from the stockroom and set it on the counter and mumbled "Thanks," and walked away. I said, "The sign says you install batteries free of charge, is that right?" He kind of grunts, "Yes." Then he went into the back again, and I wasn't sure if he was coming back or not. But after a couple of minutes, he comes back out with tools to change the battery. I am sure he was hoping we would just take the battery and leave. It took him a while to change the battery in dead silence. When he finished, he just turned around and went back into the store. I followed him, however, and when we got inside, I handed him the receipt back and said, "Now, you can refund the core charge." He took the receipt without saying a word, completed the $29.00 refund, and returned the refund and receipt without saying a word. By this time, a lady had come out of the back and was standing behind the counter also. I took the refund slip and looked at her and said "Happy Thanksgiving," to which she kind of smiled but didn't speak. After we got home, I looked at the receipt again and saw that WITHOUT ASKING -WHICH IS AGAINST THE LAW IN TEXAS- an added a $4.00 "Extended warranty" to the bill! It was too much trouble to return for a refund. If it is customer service you wish, along with a battery that is priced almost double the one a mile down the street, and a hidden charge for a worthless warranty you didn't want, this is the place to go! If you're not in a jam on a holiday, then there are many other places to purchase overpriced batteries that offer a much more congenial service experience. The only really good part of this experience was that they were OPEN and we were able to get the replacement and be on our way. But I only live a few miles up the street from this store and I'll be sure to avoid it like the plague in the future.

We came in with a battery problem yesterday. Employee Gabriel was great! He quickly replaced the…read morebattery and diagnosed a problem with the alternator. Very helpful and patient.

Helpful staff and nice and fast service. Easy to get to and easy to talk to about your needs . He…read morecalled me Boss man and checked out fast with a smile !

Auto Zones can be a crap shoot on customer service, so I've been pleasantly surprised the two…read morerecent times I've gone there to get a car battery replaced, then another time to pick up tire caps. Gentleman helped me replace my car battery right there in the parking lot and was super nice about it and was gentle and respectful of my car, which ai so appreciate. Wasn't rude, grouchy, irritable, or careless with my car. So I appreciate his good work ethic. Other time ai just pre-ordered tire caps cause I lose one the previous day and needed them right away for a long road trip. Caps were ready within a few hours, went straight to the store, walked in, gave them my order number, picked up my order, and walked straight out. In and out in less than 3 minutes. Pre-ordering what you need online, then picking up is gold! I'd recommend that was the way to go to save yourself time and headache.

Nick is an all star! Great customer service. FedEx dropped the ball, but the AutoZone team did…read moreeverything they could to help me out!

The employees are so kind and helpful!…read more I stopped by the other day when my headlight went out. They were going to help me change it and everything. I was about to pay for the new headlight when the technician said, looking at the old light bulb, "This looks fine. Maybe you don't need a new one." After re-connecting the old light bulb and tightening the wires, the light worked fine! They never charged me for a new light bulb, or even for the labor of fixing it for me. They were so helpful and kind! Great store!

I can always count on O'Reilly for fast and efficient service. I needed a bulb replaced on my car…read more The associate was so helpful. I was back in my car and on the road again in only about 10 minutes. Thank you!

We cannot thank Gus, D'Undrae, and Joseph, our technician, enough for everything they did for our…read morefamily! After months of unsuccessful A/C repairs elsewhere, we brought our 2020 Honda Pilot to Round Rock Honda feeling frustrated and exhausted. Gus, D'Undrae, and Joseph listened to our concerns, took them seriously, and figured out what was actually wrong. They did a thorough inspection of our vehicle and then worked with our previous dealership as well as American Honda to get everything taken care of for us. We appreciate them going the extra mile to help us resolve everything. We finally have our car back, and the difference is amazing! The A/C is super cold, and even our kids noticed that the air in the back blows stronger. After months of dealing with this problem, that is a huge relief. What we appreciate most is that this team listened and followed through. Gus, D'Undrae, and Joseph--you made a difficult experience so much better, and we are truly grateful for your care, persistence, and hard work. We highly recommend Round Rock Honda's service department!

Friendly staff and efficient services. My vehicle was in the shop longer than anticipated due to…read morethe call volume of customers and vehicles needing to be serviced. Round Rock Honda Service Center provided me with a lender vehicle (2026 Honda CRV), which allowed me to continue my weekend plans in Austin. Huge shoutout to Mo for being a solid dude and assisting me with my vehicle service needs!

I had a really rough evening turn completely around thanks to Justin at the AutoZone on University…read moreBoulevard in Round Rock, TX. I had driven to Round Rock to go to IKEA, and when I came back out to my car, it wouldn't start. To make matters worse, my hood latch was broken. I managed to fix the latch enough to jump the car and drive to the closest AutoZone. When I got there, I went inside and asked Justin if he could check my battery and alternator. He immediately grabbed his tools and came outside to help me. At this point I was flustered and stressed, and when he asked me to open the hood, I accidentally opened the gas tank instead. Justin never once made me feel embarrassed. He was patient, calm, and kind the entire time. Using a flashlight I handed him, he helped locate the latch, opened the hood, and started checking everything. He tested the battery, starter, and alternator, and all came back good. Then, without hesitation, he checked the battery terminals because my dad suggested they might be loose. Sure enough, the grounding terminal was loose. Justin tightened everything down, secured the battery terminals properly, and even noticed the battery safety bracket in the back was loose. Even though he absolutely did not have to, he took the extra time to secure the battery safely into the housing for me. The entire interaction was handled with patience, grace, and a genuinely kind attitude. I arrived around 8:45 PM and was worried the store might be closing at 9:00 PM, but Justin never rushed me once. I know helping customers is part of the job, but kindness like that matters. I was fully prepared to buy a new AutoZone battery if needed, but Justin made a stressful night so much easier, and because of him, I'll absolutely continue being an AutoZone customer. Thank you, Justin. You were amazing. I hope I'm remembering your name correctly!

Don't come here if you want your headlight replaced. I've been getting my headlights replaced at…read moreAuto Zones across Texas for at least 15 years. Apparently they don't do that at this location. The person who I spoke to told me that he "wouldn't know how to do that." Ok bro. I'll go to another location. And I did and 15 minutes later I had a new headlight.

Very nice and helpful employees , reasonable prices Good…read moreservice is so rare these days. Thanks

As a 60-year-old woman, I had to buy windshield wipers. They helped me choose the right one and not…read moreonly did they do that, they put it on for me! All the men in the store were so kind! Highly recommend recommended.

The team at this location are incredibly kind and helped me to the best of their abilities in a…read morefrustrating situation. Ibrahim, Calvin, and their team are amazing!

Mostavo deserves a raise. He replaced my battery for me quickly, efficiently and with care. In fact…read moreeveryone who works here deserves a raise, they tell you like it is and don't try to scheme you for money. I have been here many times for parts and services and am always grateful for their help. Great store with great people.