The salesman was extremely helpful and kind. Rather than make a $10 sale, he showed us something we didn't know about our car (adjustable height of the seatbelts) and sent us on our way. Problem solved!! We will DEFINITELY patronize this store again. read more

In all the times I go to the store they have always been very courteous and efficient, that means alot to me , especially because I am a woman , and don't know what I need . I really appreciate the fact that they ate there when I need them , it gives peace of mind !!!! I gladly give them a five star review. read more

I recently went to Advance Auto Parts and it wasn't so great. The employee who help me was David Garcia. He has one of the worst repetitive body odor. I asked one if his co workers what's his schedule so I could avoid seeing him. The amount of times he is so rude. If I'm wanting to buy an oil for my car. He tends to tell me some other crap about different brands and literally force me to get it. But I always say no and he gets into an attitude. One of my friends recently came by and said the exact same thing about Mobil One Oil and how he was yapping so much about different brands. He also mentioned how bad his odor is. It doesn't sit in right knowing how the David Garcia is very unhygienic. Makes me question the mangers and employees hygienes. read more

My windshield wipers failed after the ice storm so I needed to buy new ones today before the rainstorm. The staff was friendly and helpful and even installed my new wiper blades. Thanks!! read more

Usually love the care and attention I get here. Check engine light comes on. They tell me because of COVID they cannot check for me. And to top that, the guy tells me corporate took their tester out of store so they couldn't test. Way to go corporate. Heading to AUTO ZONE read more

Great service at this location. I needed a new battery on and the guys even installed it. Had some really bad corrosion on it but the managed to get it done anyways. I am truly thankful for the help I received , these guys that worked 7/2/20 around 9 am deserve a raise! read more

Batteries are pricey here $130+, but I received great customer service from Collin here. He ran some diagnostics, replaced my battery, and made sure everything worked before checking me out. He also remembered to return the $20 charge for returning the old battery to the store, which is great! Also, you can order online and pick it up in store if you know what you're looking for. It might save you some time. read more

I'm that girl that walks into an auto parts store not knowing what part to get... in this case, a simple windshield wiper. I got the ones that I thought I needed. Caleb came out happily to help me. He noticed I got the wrong ones and exchanged them out for an awesome deal they have going on! Then, I asked if he could educate me on the windshield wiper blades, in which he did. He was super kind, very knowledgeable, and efficient with his time. Thank you to the Advance Auto Store crew, but more importantly, Caleb for his superior service! read more

We had a ton of irons in the fire. My car was in the shop because it would intermittently turn itself off. No power brakes, or steering. On our way to rent a car for me, her car battery just gasped when my wife started her car. It was a near thing that it started. Last we needed! Advance tested it and it got a toe tag. He looked up a replacement, but it was 200$. He took another look and found a compatible battery for 125$. He put it in, and off we went. At first I still thought the battery was over priced, but he put in the labor, including the test, and replacement. I believe it was worth the money after all he did. read more

My battery died, I parked in the worst spot to change it and the screws were a pain to get off and I felt so bad for the woman who ended up helping me but she was kind, replaced a couple of other parts for me along with the battery and I left feeling confident that everything was done correctly. read more

Great customer service. The employee there (Haley maybe) was able to find my parts with the little information I provided and didn't make me feel like an idiot when I couldn't answer questions about my own vehicle. read more

******2007****** EMPLOYEE WHOSE NAME I CAN'T REMEMBER: "Can I help you find something?" ME: "I'm looking for replacement windshield wiper blades." EMPLOYEE WHOSE... etc... : "What's the make, model and year of the car?" ME: "2006 Chrysler Sebring Touring convertible." [literally two seconds later...] EMPLOYEE WHOSE... etc... : "Boom! Here ya go!" ME: "Aces!" ******2008****** ME: "Some asshole dented my fender while I was parked at Hobby Lobby. You got anything I can use to pull out the dent?" ANOTHER EMPLOYEE WHOSE NAME... etc... : "Let's take a look... I don't have anything here that can help, but I've got a contact who does fast, inexpensive work who can hook you up." ME: "Aces!" ******Today****** STEVE [I finally remember a name]: "What can I help you with today?" ME: "Some ass-hat sideswiped my car a few months ago, stripping off part of the decorative trim. I finally wanna get off my ass and fix it. Wondering if you have some sort of automotive superglue so I can reattach the trim." STEVE: "Let's take a look... Heavy-duty double-sided tape is what they originally used to attach this." ME: "Do you sell that here?" STEVE: "Yep. Let's go inside." [Steve holds the door open for me, leads me to the appropriate aisle (the wiper aisle), and hands me a small package.] STEVE: "Five feet should be enough for that. Be sure to clean the area first with dish soap. It's a de-greaser, and that'll help the new tape stick better." ME: "Aces!" And Steve's cute, too! But probably too young for me. read more

I was so shocked to get kind and courteous service at an auto parts store that I had to write a review about it. Some dude who works there named John went out if his way with his helpfulness. Suck it, Auto Zone. read more

I live in the neighborhood, so it's a handy place to run when my car's already on stands and I need this or that. Two out of every three times I'm there, there's an employee helping someone out in the parking lot. It's pretty encouraging to know they've got so many helpful, knowledgeable, and motivated folks on the staff there. You don't find that in the automotive department at Walmart and the like. read more

My husbands truck wouldn't start and he suspected it was the battery so we took the battery in to advanced Auto parts so he could have it checked. One of the employees tested the battery and let us know it was definitely the battery and helped my husband choose the best battery at the cheapest price without sacrificing quality. He was super helpful and friendly and we were able to get a new battery at a great price and were in and out of there in 15 minutes. read more

Went in there with some car battery trouble on a Sunday and the guy at the counter was not able to pull up my order and look up my warranty details. (battery purchased from same store few years ago). My previous order also got reversed by error while he was trying to pull it up. Since he needed his manager's intervention to fix everything, I was asked to return the next day as their manager is apparently available only on weekdays. Went back the next day evening, manager had already left, but I was given a new battery, free of charge, to compensate for all the inconvenience. They went on to install the battery in my car and thanked me for my business before letting me go. I will be going back as soon as I need another auto part..!! read more

An employee with tattoos on his right shoulder asked me to leave after trying to find out the price of an item and kindly setting them on the floor cause they were all mixed up on the bottom shelf and said put them back on the shelf, do I work here now? read more

This place really depends on who you get. The first guy was Steven and he was as worthless as tits on a bull. The next person was a girl who said I should ask one of the guys because she was hired for her looks, ha. I appreciate her candor. Unfortunately she led me back to Steven who was again worthless for help. After Steven left Louie came out from the back and saw me trying to figure out what I needed and was very helpful!!! Hopefully when you come a knowledgable or at least friendly guy will be there. Hopefully Steven wakes up on the right side if the bed tomorrow...hey man smile...life is good. read more

On Sunday's the store hours posted online and in the store window show they open at 8:30. I arrived at 8:45 and the door was locked. I called the store twice and no one answered the phone. No recording. Nothing to say when they actually opened. As I decided to drive off, I see a worker answer the door with a donut in his hand and let another worker in. I went to Autozone where they were open the hours on their door and purchased $75 worth of stuff. read more

My two automobiles are constantly malfunctioning in some capacity so I am usually seen here at least once per month. They typically have the parts I need in stock, and when they don't they can get them to the store within 2-3 hours. Battery installation on-site is a great service, especially with my hard-to-reach battery. I've purchased everything from blower motors to wiper control panels to AC fuses to batteries to a sun shield screen thingy here and have had good luck. My only knock on them is they could be a little friendlier and maybe have another person on staff at any given moment. There is almost always a line a couple people deep and just one man manning the checkout. read more

absolutely terrible service especially by the guy with the ponytail never can get customer service properly terrible attitudes. Waiting at the front while he and other workers were visibly seen working with no attention paid to the front. he has Miss inform me of warranty policies and procedures on several occasions that's why I will happily Drive extra to AutoZone read more

One word! Royal Purple Max Gear Synthetic Gear Oil 75W90! Searched high and low for this product so far the only place that has it! read more

Never had received GREATservice from this location. This week I went in there 3 times each time for something different and they didn't have it in stock. I'm talking something simple like battery terminals. A whole wall that's supposed to be stocked and all you have are the most expensive kind for twenty and some odd dollars. It might not be a big deal to some but come on guys!!! read more

First time in the store: I need an air filter, they don't have it in stock so they order it from another store. Second time in the store: The other store forgot to send it. This employee (same guy as my previous trip) was really friendly. So far, after two visits I have a good opinion of them actually. This employee is still what's lifting the location up from 1 star to 2. Third time in the store: Turns out this store forgot to order the filter for me at all. Argh. It wasn't the other store's fault this time. Fourth time in the store: There is a line of 6 or 7 people. Only 1 employee is behind the counter. He has to look up parts, and then go get them, and then check the people out, all on his own, so the first person takes forever to take care of even though the employee was competant. I don't feel like waiting a half-hour in line to get an air filter, I'll just get it somewhere else. read more

These guys are totally awesome! They took care of my 2011 Ford Ranger...ran some tests on the battery. It was still the factory battery. They sold me a new one...of course but even better Collin installed for FREE! He explained what to do and not to do...I would ask for Mr. Collin C . Helped me out...very professional, efficient and didnt make me feel like an idiot!! read more

Advance Auto Parts - Auto Parts & Supplies Near Me - Austin, Texas

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My wife went in to the store to purchase new wiper blades and very conveniently her car battery died as well. Ted behind the counter amongst other employees said they do not know how to change the battery but they could test it. They said the battery was good and it was an alternator. I drove the 25-30 miles down the store, heard the click from the dead battery when trying to start the car, bought a battery from them to which they over and over again said "we didn't do anything to the car, it's not our fault" I told them I realize that and the car is coming up 60k miles and three years old so it was time for a battery. BUT you left her here and told her you were unable to help her and started offering un-needed products to sell. AND now I was away from work to do a job that their commercial states that they can do. I was never rude to Ted nor was he rude in return, he just didn't offer to help and instead offered to sell something more expensive. read more

Polite customer service but poor and inaccurate advice. Had my battery checked here three times only for them to continually say its good. After the THIRD consecutive day of having to jump it and bracing to have to replace the alternator and/or starter, a mechanic less than a mile away from this store pinpointed the problem: bad battery. Instead of being able to have the problem fixed, I'm out an extra $50 for an electrical systems test . Extra star goes for kind staff. read more

Went in to have our battery checked and Andrew was courteous and offered to help save us some money by trickle charging our battery overnight. I'm sure he could have just made some money by offering to up sell us a new battery. I appreciate the integrity, will definitely recommend and comeback. AAP is lucky to have him. read more

Attention, Austines! Do you enjoy being ridiculed by staff members at auto parts stores? Do you get tired of staff members being knowledgeable and willing to help? Do you like leaving a store and feeling like you have no idea what to do next? If so, stop by here, my friends! I came in to the store and the female employee assisted me. She was in the middle of a transaction with another customer and I walked in and she left him mid-sentence to show me where the product I asked for was. When we got there, I politely asked what she would recommend for my car, and she dismissively told me, "Well, I don't know what kind of car you have and I ain't seen inside it, so you gotta choose". I then randomly picked a couple things off the shelf, hoping and praying that they were correct. Around this time the previously abandoned customer came up to her and asked her the question again, and she gave the same level of service and half-heartedly showed him where to go. Soon thereafter I went to the cash register and the paunchy manager assisted me. He got a bit stressed out since he said I had to stop running my credit card as a chip (which I never did) and he said the transaction was waiting on me (even though it said, "Waiting for Cashier"). Finally we completed the transaction and I asked if someone from AAP could come out to my car to help me since I'm car illiterate and he said they wouldn't be able to. I then left the store and returned home. Now I suppose I will have to brush up on my Youtube videos and hope I install it correctly. Will not hurry back to this location. read more

I didn't grab the guys name but he was super helpful. All I needed was one little ole lug nut and he went digging in a bin and found me one. Even went outside to make sure it fit. I will defiantly be back because for a girl who knows nada about cars it's always nice to be put at ease with nice employees. read more

I got a big helps from Advance Auto Parts a couple of times. Jonathan, You rock! Good job, man. You save me tons of money (at least $300 minimum) and time. I really appreciate that, and see you next time. read more

Steven. Thank you. It was rush our, my battery was giving up. The battery was purchased and replaced and I was back on the road in under 20 minutes. Thank you. read more

Store refused to let me return a heat gun that I bought as a gift for a friend only a week ago. He already had one so I tried to return it. The product still had all the contents and the gun was still in plastic!! I do business at this store all the time, but won't ever again. read more

I thought I needed a new battery so I went here and JJ gladly helped me with this somewhat long process. I really appreciate all the time he took and he was so helpful! It really is worth buying your new battery here since they will take the old one out and put the new one in for free. I will definitely come back thanks to JJ! read more

THANK YOU JEFFREY P! I don't know much about cars, and when my AC started blowing warm I'm so glad I came here. Jeffrey provided me with EXCELLENT customer service and completely explained how to use the product I bought and now my AC is blowing Ice Cold! So glad I came here first before taking the car to a mechanic. I'll definitely be back. read more

I work on my own cars and have been in here a few times getting parts and what-not. They have a few guys who know their stuff. Example: I was troubleshooting a PITA throttle body on a Chevy, and was trying to find the error codes and root cause. It had been happening on/off for over a month. I got real familiar with the issue due to my research on the Internet. I ended up talking to one counter guy and (shocker alert!) he actually knew WTH I was talking about! That's not the first time that has happened at Advance but it definitely gives me warm fuzzies that the guys seem to know their stuff. Another time I was looking for a replacement Moog boot for a lower ball joint, they couldn't find a part # BUT they did pull an A-arm with the unit already installed (it was a customer return and he remembered they brought it back the day before) and we were able to compare the parts and double-check for part #'s. Now THAT is customer service! read more

There is an awesome guy that works at this store by the name of John who really went beyond the line of duty to help me. I had recently bought a gas cap with a lock at another store. I went to put gas in my car and the lock failed on me and I couldn't get it out. It was pouring rain. I drove to this store and John said "let's go look at your gas cap sir, I'm not afraid of the rain". He really did. He went out in the rain and played with it for a while until he got it out. He really saved me a big headache. This guy is awesome. Others guys wouldn't have done that. Look for John, the chillest African American dude you'll ever meet. Thanks John! read more

I would highly recommend this location, the manager, Danny, was wonderful! He went above and beyond to help me as well as other customers. The experience was pleasant and he was kind the whole time even though it was a frustrating problem. Auto zone couldn't help me and even made it worse, Advanced Auto Parts is the way to go! read more