The guy, long hair, behind the counter could not be bothered less to help me. Obviously customer…read moreservice is not his strong suit and I shall take my business elsewhere. Too many options for poor service in this day and age, do better O'Reilly!

I used to work here for a few years and I can say it's gone extremely downhill I have low profile…read morecar I couldn't access sight of the oil filter without taking it off and draining the oil I had gone to this oreillys and ERIC "helped" me and look up a filter for me I buy the filter and oil and go to change my oil I put on the oil filter and oil no problems start the car my OIL FILTER ROLLED OUT FROM UNDER THE CAR AND I NOW HAVE 7 quarts of oil in my driveway why did this happen you ask it wasn't installers error it wasn't the threads being messed up it was because this employee sold me the wrong filter turns out this dumbass looked up a c6 oil filter instead of a c5 and didn't think to double check with me what kind of vehicle I had Avoid this location at all costs if you do go in have your part number ready and don't listen to anything this guy from autozone now oriellys employee has to say his head is full of hot air and that's all he blows out Jeff fire this guy he's going to hurt more than help if you even care about your stores (Jeff is the district manager by the way)

I'm sure I'll just be another voice in the choir, but hey the more voices the more harmony…read morecelebrating something good. And these employees worked in harmony to helped me out to avoid a huge headache. The song I'm singing is, "I'll Be Home for Christmas (with my new battery)". And I'm sure I'm joining the chorus of praise for the company who's embraced being the battery champs. A quick set-up and maybe a cautionary tale. My car had been starting slowly and I thought I would wait for my annual inspection to get the battery checked. But yesterday, I went to the grocery and as I went in the rear deck wouldn't open. Tried the remote, the switch on the deck and on the dash. Nothing. When I came out of the store, the remote wouldn't unlock the doors. I manually opened the door and in my Oh-S moment I prayed. Thankfully it started. I had to do something NOW. I drove immediately to AutoZone, went inside and Dominic left the counter immediately. He tested the battery: One cell was dead and the battery was draining fast. He and his coworkers worked together to find a high quality, warranted replacement. He and his coworkers also worked together to get the battery swapped out free of charge. Recycling of the old battery was free, too. In desperate, out relieved in 30-minutes. "Hallelujah AutoZone"

I needed to replace a battery that was under warranty from them. In the process of having the old…read morebattery tested, I managed to lock my keys in the car. One of their employees was a former tow truck driver and had a locksmithing kit at home. He ran home, grabbed the kit and got me back in my car which was totally above and beyond what is expected from a chain auto store.

Great service by Jordan I got a check engine light on the way down from Fort Worth to Austin on…read moreMonday evening. They were able to read the code and I was able to determine it was not critical. Put in 3/4 of a quart of oil and some gas treatment and was on my way. Huge shout out to Jordan for taking care of me. All well.

Ever get a check engine light late on Saturday night?…read more This location is open until 10:00 p.m. The young gentleman that assisted us at 9:30 p.m. was both pleasant and helpful. We are going to try cleaning the mass air flow sensor first before buying a replacement but we thanked him for confirming our suspicions. Highly recommended.

Georgetown, TX store (6255) employee "George" provided exceptional service going way above and…read morebeyond all expectations. My Honda CR-V battery died and I was unable to start the car which was parked in my garage. I took my truck to pick up a new battery. George provided advice on the best battery for the car. He then carried it out to my truck. He must have noticed the disabled veteran plates on the truck and asked if I was a veteran. When I replied affirmatively, he told me that Advance Auto Parts gave a military discount. He went back into the store and adjusted my receipt to give the discount. He then asked if I had someone to install the battery. When I said no, he volunteered to come to my house after work (on his own time) to install it for me. The store closed at 9pm and 20 minutes later he was at my house installing the battery. I sincerely appreciate George's efforts and customer-first attitude!

Rick D! Thank you for helping us installing and buying the…read moreright parts, after going to another auto part shop and getting the wrong parts

This place always has what I need and they work hard to help their customers. Additionally they…read morealways check my ID before running my debit card. I sincerely appreciate the extra security.

My husband came by today to hopefully get a new battery for my car. After he decided he would look…read moreelsewhere and started to leave, he couldn't get my car started up again. Upon asking somebody to help him, the employees were very rude and unhelpful and acted as if it were an issue to help just because he didn't buy anything. Terrible. Don't come here if they're going to get butt hurt over something like that.

Ethan is amazing super helpful if need a auto store go to Ethan's on university in Georgetown he's…read morethe best Kenny

Ethan went above and beyond to help me with my battery. I was out of there within 5 mins. Great…read morecustomer service!

I was blown away by the amazing customer service here. In this day and age it is incredibly rare to…read moresee staff that listen and are knowledgeable enough to answer questions about the products. Audra not only helped me get the correct headlight for my car, but she came outside and installed it for me in two seconds! I will definitely be coming here from now on for all my car part needs. Thank you!!

Called the local dealer, Hewlett Chevy, about getting an alternator changed on a 2007 Chevy Cobalt…read moreSS with a 2.4L engine. They quoted me $1,100 and they don't carry the part so it would be in on Tuesday if they ordered it today. Auto Zone quoted me $169 and didn't have it in stock so it would be a Tuesday availability as well. I called O'Reilly Auto Parts and they had it in stock for $149. It was a booger to change, and it took me about 4 hours, but I saved a ton of money $$$

A-Line is an old school, no frills parts store. They carry higher quality parts than the big…read morechains. The guys at the counter are skilled, and useful with their experience. I recently found a higher quality rebuilt alternator at A-Line for less money than the 3 big chains in town. They also loaned me tools to swap out the fan shroud that I forgot to remove at home. I almost turned it in and they made sure that I swapped it on the spot to make sure that it fit and aligned properly. One big differentiator for A-Line is that they can resurface heads (and I would assume rotors) with a full machining shop. I will always check with them first when searching for replacement parts.

AWESOME place - Friendly, very professional. Fast and very knowledgeable staff. Great quality…read moreparts, including Motorcraft and Federated. A pleasure to deal with every time, I will always be back !

All the staff there were very friendly and courteous. They answered all our questions and…read moreconcerns. I highly recommend their service.

A couple previous visits were great, including meeting the owner who was working that day at the…read moreGeorgetown store. No big purchases, just hitches, pins, and such the last few years. I stopped in two weeks ago with my boat trailer and the young man in service came out to look and measured the wheels with their template. We also discussed the overhaul project I'm undertaking and he was super helpful, offering to walk the trailer and order anything needed, as well as answer questions. He gave the wheel and tire info to the guy at the counter. The counter guy took my name and number, "Should be here in about a week." Stopped by after hearing nothing and the same counter guy knew nothing about the order or the discussion. I left with "thank you" and received the standard "no problem". Never wonder why people shop online or with out of state dealers for parts and such.

Really appreciated the service here this week. I went to a competitor for a check engine light…read morediagnostic a week or two ago, and they handed me the printout and I didn't know what to do. It had primary and secondary codes, and that was the end of the transaction. The light turned off, then on again this week dominant to O' Reilly's instead. The man at the counter printed the diagnostic, then without any provocation from me, explained what the issue likely was based on experience, what to try first, the parts I'd need, and the tool I could borrow to get it done. He walked me to my vehicle and showed me exactly where the part was located and how it was attached so I could get a sense for myself what would be involved in doing the fix ourselves. Night and day difference in service.

Online order was easy. Needed a headlight today. Easy access in and out right on Crystal Falls…read more Got my confirmation email, my order was ready. Friendly greeting as I walked in the door. Gave them my name and he went and grabbed my headlight. Only hiccup was on my end not realizing I ordered a high beam light versus a low light that I needed.