Everyone at the South Point Hyundai was above and beyond. The two ladies at the front were so kind and welcoming. I was feeling extremely jet lagged and, instead of me struggling with the coffee machine, they actually showed me how to work it! And the guys who were helping me with my car were very thoughtful and patient too. They walked me through why the engine light was on, how it was fixed and then gave me a local recommendation of where to take the car for an auto body repair. The drive home felt so smooth and fresh--I super appreciate the whole team! Also, the seats in the waiting room were reeeally comfy. With the sound of football playing in the background, a good cup of coffee in hand and those cozy seats, I could feel myself nodding off I felt so at home. read more

We visited the store on Wednesday and found a Santa Fe we like. I kept asking the salesman (Shawn) can you let me know what my out the door price would because I hate surprises! I asked about dealer add on and other fees, he said none the price listed is the price we are transparent! I still asked if I could get the total price out the door. At this point manager Rudy gets involved and says that I have trust issues! I inquired to verify the car was available and it was. Once again was insured on the price. We make a appointment for Saturday morning. We arrived at the dealership and the first thing out of the salesman mouth was we don't have the car we were trying to make a deal on! (BATE AND SWITCH) He does insure us that they will give us the same deal and price as the other Santa Fe, all is well then I figured. In the middle of putting the deal together Shawn states he needs to go fill up a car with gas but Steve the manager will help us. As soon as Shawn walks out the door Steve came over with paperwork and there is a total price difference of $3700. Steve states this is the one closest in price but the discount is not as much on this one. At this time I point out to Steve about me trying to get numbers the night before and what had been discussed. Steve says we'll I wasn't part of that conversation and this is the best we can do. I ask to talk to the other people (Shawn, Rudy) Steve say no, you are not talking to them! I ask to speak with Steve's manager and he tells me to make an appointment! I asked again to honor the deal we put together and he tells me they sell 240 cars a month and won't honor anything! Very dishonest sales people and management! They tell you anything and everything to get you back into the store, then treat you like crap! Remember always get it in writing (I even knew better) they are the classic bate and switch both with vehicles and staff. read more

I am writing this review to warn other owners about the service leadership at South Point Hyundai. I own a 2016 Genesis , a luxury vehicle that supposedly comes with a higher standard of service. My panoramic sunroof failed--a known defect that is the subject of Hyundai TSB 19-BD-007H and a class-action settlement. This isn't just a cosmetic issue; it is a safety hazard. Neighboring dealerships have reported these sunroofs literally flying off vehicles in traffic. The Service Failure: I dropped my car off on a Wednesday and heard nothing for days. I had to chase them down for updates. While my Service Advisor, Drew Delgado, was personally helpful when I could actually reach him, the dealership's communication process is broken. The Management Failure: I applied for "Goodwill Assistance" because, although I am outside the mileage for the extended warranty, this is a known manufacturing defect. Corporate denied me using circular logic (denying "Goodwill" because it's "out of warranty"--which is the whole point of Goodwill). If you drive a Genesis, do not expect luxury service here. They will hide behind corporate scripts and ignore you when things get difficult. read more

Service dept is terrible. I had an appt scheduled for over a month, yet when I came in they said no one could get to it for 2 days. So I left it. Now on Day 4, and no one has called me. Tried to contact them--can only leave a message. No one to talk to. read more

If your Hyundai car needs repairs know they will charge you 3x the leading average for repair costs. The service advisors act like they are freshly out of jail and do not have any kind of customer service skills. Look at the Kyle Hyundai or the Round Rock Hyundai dealers if you need your car repaired. They are much more helpful and cheaper. This dealer charges through the nose. When you take your car in, they expect you to approve a $520 charge to drive off their lot if you decide the repair cost is too much. The diagnostic fee is $250 dollars plus parts and fees including a computer fee. Just wanted to let the world know that this is a terrible place to visit and I hope you would look to the other Hyundai dealers in the area if you need service. I personally would never purchase a car from this dealer because they are really bad about paperwork and do not mark off in the system if a car has had a recall or not. Zero stars if I could. read more

Had a great experience here! Eddy Haddad took great care of us! He was very knowledgeable, friendly, and was flexible with all the options he presented to us. We didn't not feel rushed nor pressured into anything. We left we our dream vehicle and a big smile! read more

For servicing - you can make an appointment online - which is usually a couple of weeks if not months out. You make arrangements for work and reschedule other commitments and show up. Yet, there's still a 3 hour waiting time? What's the point in making an appointment and going through this whole process if it's the same as walking in? The employees make it sound like this is normal. It's not, do better. Truly absurd. read more

Arturo was our sales person and he was absolutely amazing. He didn't over pressure and was really humble. He was great to work with really personable, quick, efficient and super friendly. I had a great experience and highly recommend him and your dealership. Love my new SUV! Thanks again! read more

I have been searching for about a month for a car for my son. And although Hyundai was not my first selection, I am glad I took a look. Chris was my guy from the very start. Very helpful as I had just had surgery, so most of our communication was via text and calls. But what I love the most about Chris, he listened to my needs. Chris also went above and beyond and delivered the car to my son at his University. I could not have asked for better services. Because of these outstanding A+ services, I plan to return at the end of the year upon my lease's end. read more

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I am terribly disappointed and frankly fed up with the service department at South Point Hyundai. Every time I bring my car in for an issue there, it is always some new nightmare. I thought Steve told me a year ago he was brought in to fix the service department there, but things only seem to be getting worse and worse. The most recent incident. Yesterday, my 2017 Hyundai Sonata, which is still under bumper to bumper warranty, the truck just stopped closing. My girlfriend went out to the car to get something, closed the trunk, and it would not remain closed. This was about 3:30 yesterday. Knowing how bad things can get at the service department, I figured that bringing it in yesterday in the afternoon, so close to the close of business, there would be no way that the car would get seen. So I went to the website to double check the service hours, and then "chatted" with someone on the website about what the issue with my car was, and that I would be at Southpoint Hyundai first thing in the morning with my car. The representative said that someone would contact me yesterday. Of course no one reached out to me at all, but I figured oh well, it doesn't matter I am going to bring my car in first thing in the morning. Cut to this morning, I get to Southpoint Hyundai at 6:45 AM and wait outside the locked lot until 7 AM when they open the gate. I am the second car in line. We pull in, and Patrica (at least that is the name on the door of the office that she was working out of) takes the first person in line. There are no other service representatives at the time, and there are now about 10 cars in line. A second line forms next to the line I am in. A few minutes later a second service representative (no idea what her name was since the office she was working out of had no name on it) comes out of the main office, and she immediately goes to the first car in this second line. I sit and wait. When Patricia finishes with the first car she comes to me and says, "Do you have an appointment" I tell her no. She says, "What are you here for?" I tell her "My trunk stopped closing last night" She says ok in a fluster and runs off to her office. I wait. She comes back out and stops at the car next to me and speaks to the driver. Then she turns to me and says "This lady has an appointment so I am going to take her first, is that okay?" I tell her, " No it is not ok, I waited in line, I am here, the other representative didn't bother to ask who was next, she just took the first car, I didn't want my trunk to stop closing all of a sudden, but it did, and I am here and I am next in line, and you need to take care of me next" Note that this entire time Patricia is huffy and flustered. The day has just started, she has helped one customer before me, and she already seems completely overwhelmed. She isn't exactly being outright rude, but certainly also isn't giving quality customer service. In her huff she begins logging in the car. She then tells me "You know, we are still trying to service cars from 8/26/2020" So I said to her, "do you mean to tell me that you may not even take a look at my car for a week?" She says, "Well they are working in the cars as fast as they can" I say, "But you are telling me I have to leave it, but you have no idea when they will get to it, but I can't take it with me because it's not like you guys are going to call me when its my turn right" She says, "No we won't call you like that you do have to leave it" I say, "but you have no idea when someone can get to it and it could be weeks, so I am just supposed to leave my car here for weeks with no idea when a mechanic will actually look at it." She says " I didn't say weeks" I said to her, " You are telling my that service is still trying to get to cars from 8/26/2020 right" She says, "Yes" I say, "Ok, well that is a week ago, and service still hasn't gotten to that car, so why should I expect that all of a sudden service is going to get to my car in less time?" She, clearly flustered, has no response and reaches her iPad towards me and says, "Do you want to sign?" At this point, I really really don't want to sign, and I don't want to leave my car for this unspecified and crazy long amount of time, but really what option do I have? My trunk won't close, I can't drive around with it flapping open, and the car is under warranty, so what else can I do exactly? I begrudgingly sign. I tell her, "Sure seems like your new Service Manager hasn't made any of those improvements he was going to make" She says, "We are just busy. Everyone is busy" Then, I walk inside the main office to sign up for shuttle service. Low and behold there is no courtesy shuttle service. I get multiple emails from Southpoint Hyundai about the monthly specials and bring your car in for service. I even received one this very morning 9/1/2020. read more

South Point Hyundai - Not only is this on their website, but was sent in a solicitation email to get me to bring my car in for service on 9/1/2020 - Auto Repair Near Me - Austin, Texas

Go to round rock or Killeen. Not that those are any better but this Hyundai does not try to work with you at all! and does not care what's going on w your vehicle. I tried to make a diagnostic appointment and they told me they weren't taking ANY vehicles for diagnostic. And I'd have to go somewhere else to get my car looked at. Mind you- I couldn't drive my car anywhere and had to get it towed. Extremely frustrating, take your vehicle elsewhere yall. read more

I brought my 2018 Genesis in for a scheduled repair on 05/07/2024.. I had already had it diagnosed and was told it was a crankshaft sensor.. I was advised it would need to be diagnosed through their repair shop.. fast forward 05/29 is when my warranty and myself was contacted with the very same code crankshaft sensor that only took 5 minutes vs almost a month here.. It is 06/04/2024 and still don't have my vehicle! My warranty won't cover my rental because the job should have been no more than an hour job!!! So I'm out of over a thousand in rental fees because of this prolonged unnecessary service! I will never recommend this location for anything or anyone looking for service or purchase.. read more

Take your Hyundai anywhere but here! They kept my 2011 Santa Fe hostage for 10 days before they finally let me have it back. "Waiting on parts..." B.S. what they spent all that time doing was going thru the car looking for bogus repairs to be done. Found $7500 worth of "work" that should be done ASAP!! 1) Needed new rear shocks as they were leaking. - No they weren't. Checked them out and they are fine with plenty of spring. Their price $726 parts + labor (PL) 2) Needed new air filter - $60 PL. Just replaced it myself 5000 miles ago - still pristine white. 3) Needed power steering and radiator flush - combined estimate $290+$290 = $580 PL. Got it done at Jiffy Lube for $120 with taxes. 4) Needs new air cabin filter - $80 PL. Its $12 at Autozone, and takes 10 mins. 5) Left license plate out - $138 PL - took the bulb out - held by two screws - put the $2 bulb in from Autozone - total time 15 mins. 6+ Timing cover leaking $1200 PL (so what.. Its barely noticeable), Tire balance and rotate $100 + wheel alignment $250 - Tires look great, brake switch replacement $158 PL (they did this), CV axle needed replacement $1628 - does need greasing and a new boot - probably $240 - NOT replacement. ..... and so on. Originally came in because I needed 3 different mandated recalls done and I had an ABS light on the console. $1567 later get the car back with the ABS light fixed. They found a fault in the right rear sensor which is a plastic cap which fits over the wheel hub. It prys right off using a screwdriver on the back side of the wheel. The replacement costs - $52 AT SOUTHPOINT HYUNDAI parts department - "Yes, we keep them in stock...." The service department decided I need an ENTIRE NEW WHEEL HUB to fix the problem and had to order it! Hence $1500 bucks later. I got the hub they had remove from them, pryed the cap off and the hub itself is PRISTINE!! No sound when rotating it. Clean as a whistle. The speed sensor sprocket looked brand new! So what about my dealing with the service rep? Took it on Tues morning didn't hear ANYTHING from the rep, called 3 times before getting hold of him after leaving messages on Friday aft. He claimed he's been texting me at some phone number all week that I had no idea where get got from. Said they were still looking at what the problem was - seemed to be a short in the speed sensor (which was true). Next week they'll get it done. Monday till Friday it was a daily call to him about waiting on parts, and now the whole wheel hub needed to be replaced not just the $52 in stock part. On Thursday I told them I was picking the car up on Friday whether or not ANYTHING had been done. Friday morning called and miraculously the part had come in and it would be ready that afternoon!!! Bottom line - paid over $1500 for $100 worth of NEEDED parts, and an hours labor, but instead bought $1400 of PL of Bull S. - 10 DAYS in their shop. Total of 15 items. 12 totally bogus. read more

monsters! scammers! hustlers! just ask Sunny, the Sales Manager. completely regrettable experience. DO NOT buy a Genesis here! Find a place w some class, I wish I had!! read more

One Star is being overly generous ! This "Service" department was horrible. No customer Service.. When it comes to warranty repairs you're treated very poorly and not considered nor respected... NEVER AGAIN, and do not advise others to come here.. There are other more competent and caring Hyundai Service centers out there... Service Advisor Mari was horrible, took over 20 mins to see us, after asking 4 times to different advisors that we were there, to help us find her.. No acknowledgment from her, letting us know "She was busy and would be right with us" Nothing NO updates from her (or anyone for that matter) on the status of our repair (Left in the Lurch).. Took the car in Friday morning, no updates at all until "I called" Nikko (who was the only helpful advisor) Saturday morning 8am.. That means we would be without a car for the weekend, I did (Not the advisor) inquire about a rental, but did not want to go through all the trouble of retrieving and returning the car. Dealership was "gracious" enough to pick up the owner at 4:30PM, hard day of work plus all the inconveniences with this repair we were promised he would be there at 4:30, GF received a call from the driver at 4:30 he was running late and had 2 more customers to drop off... I didn't want to make her wait, so I picked her up myself. Lord really knows when he would really arrive... This is totally a "Revenue Matter" meaning since this was a warranty repair it is quite apparent, not a Paying customer their treatment of us was very poor... I spent over a month to organize and have a smooth repair, but South Point Hyundai sabotaged this hope... If you have warranty work, or other types of repairs I would STRONGLY advise to go someplace else, unless you like to be inconvenienced, stressed and left in the lurch... This is where South Point will post there own, false and ridiculous retort, "passing the buck" and not taking ownership of these issues and repair them as not to occur in the future.. Now proceed South Point Hyundai... James Hayth (General Manager) Was away on a trip, no proper assistance. James Mcardle (Service Manager) Was no help at all... Had my phone number but did not care to assist me or my GF... Shame... read more

They LOST MY KEYS and made me pay over $200 in diagnosis fees after holding my car at their dealership for over a month to have it repaired. I had asked them to reprogram new keys for me to which they had said I would need to tow my car back to their facility... if you lose my keys the most reasonable thing to do would be to have someone go to the new facility that is working on my car and do it- but apparently they don't offer that. They tried fighting my insurance company over their own personal parts to to fix my car to make me pay almost $10,000 after what my insurance had covered (where I was only supposed to pay $1,000 and my insurance covers the rest). I'm livid. read more

South Point Hyundai sucks from start to finish! Sales experience sucks, finance folks suck and service sucks to enth degree! We've been treated so terribly multiple times and we're going to Round Rock, way it if the way just to avoid this dealership!! Be Aware!!! read more

South Point Hyundai Senior Salesrep names Sonny Naser (a manager) at this company as the one that helped finagle customer trade in prices so that the employees can BUY them to sell on the side. This company LIED to DMV and stated that they allow their employees to purchase client cars for personal use. Please look at my FACEBOOK page to see all the audio from this business employee mouth. Does this sound like he is "allowed" to do this? He also picked up a gift card that someone dropped and was thinking of how to use it. A client /customer left her glasses in a car she test drove and he GAVE them to me. This senior employee that makes this company money put his friends/family email on MULTIPLE client files to circumvent them giving their honest opinion which would have resulted In him NOT getting a commission or not getting as much. He said no survey is better than a bad one. South Point Hyundai and their crooked employees will go thru great lengths to make sure the public is in the dark. Please be very, very careful IF you decide to shop here. read more

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Never a good experience! These people can't figure it out, and they are ALWAYS behind! You can make an appointment, but it just doesn't matter. read more

Dang this place looks scarey! One star most of the way down. I'm checking because my roommate bought a car there, the next day it wouldn't start. I jumped it, then my battery died. Oh, I'm getting my money back. Trust and Believe! read more

Hyundai, do you have anything in your franchise agreements that guides how long your customers should wait to have their vehicles serviced? Please take a look at the South Point Hyundai Service Center. It needs to grow its capacity to service more Hyundai vehicles per day. The wait times are outside what would be considered good customer care for such an excellent brand. You need to do more to protect your customers from such abusive practices. read more

I purchased my daughter's car in late June of 2021, which was a 2017 Ford Fiesta with 23,000 miles on it. I also purchased what I thought and was told was the best warranty for it. Two things...we did one oil change and rotation a few months later and when I took it in for the 2nd, they told me the tires were too worn to rotate. We hadn't even had the car 6 months. I've never purchased any vehicle in my life that wasn't sold with newer tires, especially from "reputable" dealerships. The bigger issue was in December of 2021 the MIL came on. They couldn't get her car in until January 31st, almost a month and a half later. Once it was in, they called and told me it was the charcoal canister and that my "great" warranty would NOT cover it. So I had to come up with $530 to cover the repairs. I called and fought and fought to get someone in sales to talk to me regarding their bunk warranty, especially a sales manager, but to no avail. They do not return phone calls, they will sell you a garbage "warranty," and absolutely do not care about customer service. read more

During the last half of 2021, I was looking for a 2022 Hyundai Palisade. I was already pre-approved for a new auto loan. I was excited to find South Point Hyundai, especially Erick Whitley, as he seemed very eager to help me get the car I need. On November 27th, 2021, Erick told me the Palisade I wanted would be in the dealership on December 19th and that the earliest I could sign a contract for it would be on December 13th. I specifically asked if anyone else could buy this vehicle or if it was absolutely mine. He promised me that Hyundai Palisade Stock #NU401444 was MY car that no one else would be able to buy it, that I didn't have to worry. Since my 2005 Toyota was close to not being drivable, I was incredibly relieved that I wouldn't have to worry about finding a car. I only had to wait one month until the car arrived. I even had a countdown going on my phone to mark the days until I got MY new car. I was one week away from getting my new car when my old car broke down. Unfixable, undriveable. I made multiple attempts to contact Erick and he wasn't responding. I emailed, I texted, I tried contacting the Sales Coordinator and never got any response. I explained how I was in a rental car and really needed to lock down the contract on my car, and still no response from Erick. Finally, I sent him a text stating I was just going to stop by the dealership to get this contract nailed down. He immediately called me and told me that someone else had bought MY car. Which was so weird, because he told me that no one else could buy my car. He told me CONGRATULATIONS! a month before because it was MY car. And suddenly he says he took ONE day off, and while he was off that ONE day, policies changed and someone else bought the car. The car that he guaranteed me was mine. I have been very easy going this whole process. I was open to different exterior colors and packages. I was patient. But apparently that only gets people screwed over. Erick told me he'd try to find another car for me and that'd he'd call me right back. Guess what? He didn't. I still had to text him again asking what was going on. And then he has the nerve to call ME rude? The customer that trusted what he told me, that was patiently waiting for the date HE TOLD me I could sign the contract for my car, and only kept asking for a purchase order to complete the purchase with my bank.. and even after Erick completely screwed up, I still gave him a chance to turn things around and he refused to do that. I'm still waiting to speak to his Manager. Based on communication with Erick, I'm not holding my breath that Management at South Point Hyundai will be any better. Congratulations to the lucky person that had a better salesman than I did and stole my car away from me. Meanwhile I'm stuck in a rental car costing me $1000 per week thanks to the incompetence of the other staff at this dealership. read more

I think if you can get in to have your vehicle repaired they do a good job, but the wait is radiculous. I was told at least 2 hours to check my battery (just check just the battery) and up to 5 days for diagnostics in what turned out to be a battery issue. I left went to Napa Auto they ran a battery test in 10 mins, replaced it and had me on my way in less than 30 minutes for everything. The couple of times I have had quick efficient service the next time I returned the service writer had left the dealership. I think their issues run great employees off. Unfortunately I am not sure my next vehicle eell even be a Hyundai due to the service department at the nearest dealership. It's too bad because the mechanics do a good job. read more

Absolutely awful service and wait times. Appointments are basically useless due to the fact that you can show up on time and they will not start working on your car for HOURS. Zero stars. Do NOT go here. read more

I have had nothing, but endless frustrations with the service department. The lack of loaner vehicles is absurd and should be rectified. Expecting a person on a normal schedule to leave their car on a weekday with no way of transporting themselves to and from work is ridiculous. I'm considering driving the extra distance to roger beasley hyundai to avoid dealing with this company. In addition, in exceedingly tired of the company trying to sell my on unnecessary services or "premium" versions of normal services. This is why Tesla's business model scares traditional dealerships. Due to these experiences this will likely be my first and last Hyundai. read more

I have unfortunately had very negative experiences with the service and maintenance here. The staff are friendly, but ultimately what determines my satisfaction is the quality of service. I took my vehicle in twice to correct a very obnoxiously loud rattle. They assured me it was fixed after the first visit, but it wasn't. When I picked up my car the second time, there were pieces of foam left on the floor and seat, and the steering wheel had grease on it. This problem was never fixed. My third visit for maintenance was for an alignment the weekend before moving out of the Austin area. Again, this was not completed properly, and my vehicle is still quite out of alignment. I filled out a survey that was emailed to me explaining all of this. I assumed they would call me back to try to rectify this, but they never did. read more

I've had good and bad luck at the repair shop here but the last experience was so negative I feel compelled to write about it. The repair that they did was very routine and one they do all the time. They said it was very common but despite all of this they charged me nearly $300 for a part that could be found online for one tenth that cost. If I could do it again I would purchase my car from somewhere else and not be subject to their blatant predatory practices. read more

I couldn't help but leave a raving comment about this dealership after taking my wife's car in because the Airbag warning light had come on. We were greeted by Paul Masters, who took care of us. My wife's car had been out of warranty for some years, but Paul went out of his way to repair the vehicle on the house. He felt that because of the low mileage on the car, we shouldn't have to pay for the airbag malfunction. We know he didn't have to do it, and it probably cost him more trouble and time during the busy Christmas shopping season. He called Hyundai headquarters numerous times to arrange the goodwill repair and during the repair, he kept in touch with us frequently to let us know what was going on. It's hard to find this type of service from a dealership, I would highly recommend going to Paul Masters if you have any issues with your Hyundai in Austin. read more

I have been back to South Point Hyundai twice since my first review. I will have to say there has been a remarkable change there. The waiting room has been redone and they have a great coffee machine now. Everyone is pleasant and friendly and seem to really want to help you. My service advisor during my last visit was Jaenae. She was so sweet and seem to really care about the reason I was there and getting my car repaired. Mark the manager is a very nice man and also seems to care about his customers. I am happy they have worked toward making things better in the service center and I would recommend anyone to use their services. And thanks for the great coffee! read more

RICARDO IS THE MAN. I had an amazing experience, Ricardo took care of my car immediately. I dropped off my car and he kept me updated with the needs and got it resolved in no time. It was all under warranty and he did not try to set me up with other repairs like most dealerships do. Ricardo, thanks a lot and I will come to you everytime I need my car serviced! read more

South Point Hyundai, in particular, MARK MAREK, service manager, goes above and beyond the call. I called him for help to retrieve my coworkers wedding ring that slipped down the back seat seat belt area. We tried everything to find it, but realized we needed professional help! Mark, and his service department came through quickly, with no hesitation, and at no charge to us! Thanks so much Mark, and Hyundai South Point! read more

Every time I take my Sante Fe for an oil change, the service department is phenomenal. Albeit, today was only my second time, I truly feel like they have myself and my vehicles best interests in mind. Everyone is warm, friendly and really help you to understand what your car needs. The waiting lobby is not bad either; couches, waters, coffee and TV. I really like that the mechanic brought in my air filter to show me how badly it needed changed! Knowing nothing about cars, and not remembering the last time it had been changed, the visual and explanations are always helpful. My brother is a mechanical engineer and always told me to avoid sketchy Jiffy Lubes and to take my car to the dealership. My only regret is that I didn't listen to him sooner!! read more

I had my car towed here after my ignition coil failed. Gilbert was my advisor, and he was excellent. He called me when my car arrived, we talked about the problem, and then he fixed it. It was fixed within two hours of arriving. Talk about speedy, reliable service. Gilbert was very polite and courteous and explained exactly what the problem was and what they did. They also cleaned the inside and outside of my car without me asking. Excellent customer service. Definitely will be going back if my car needs more repairs. read more

My mother was charged $36 to replace a headlight bulb on a new 2018 Elantra she picked up less than 3 months ago. The warranty covers it everywhere but there. read more

So far my experience has been very lackluster. I have taken my car there for Warranty Service and my Service Adviser Gilbert seems like an OK guy that is over pressured to up-sell and completely overworked! (I witnessed at least 5 other "advisors" hanging out joking with each other while he was pulling his hair out) Not to mention that the Sales Guys hang out in the Service Center passing out cards and fishing for new business when you are taking your car in for repair. Jury is out on how it turns out but as of right now I'd never take my car back to them or buy another car from them at all. read more

WOW has this place turned around! My last experience was pretty sad. But when I had a possible recall issue, this was the closest place. A quick fix, I thought, and I'll be in and out and never have to deal with them again. I ended up having a wonderful experience instead. Booking my appointment online was a breeze. I had two reminders about the appointment, and when I showed, my service advisor was expecting me. The advisor, Patricia, was super friendly and personable. She kept me up-to-date and made me feel comfortable. I went into the lounge to wait a few minutes for a friend to come pick me up. Inside was a brightly-lit, spacious area with free wifi, TV, magazines and couches. A young woman came over and addressed me by name. She was the "greeter," and she offered me coffee or hot chocolate. It was freaky! This was the same dealership that didn't give one whit about me last time. Patricia called me after I got home to let me know the status of the repair, and then called me again when it was ready, on time as promised. When I got back to the dealership, the car was parked out front. They went over all the charges with me, and I left happier than I imagined. Congrats management -- you did what I thought was impossible. You've hired some great people and made the customer feel important. I'll be back. Kudos! read more

Tyler was incredibly helpful today and is the reason I will keep coming back. He literally ran from station to station completing the tasks as fast as he could, but was so friendly and prompt when he was talking with us about the work on my car. It is very rare these days to see someone so committed to service and helpful. Thank you, Tyler!!! read more

Do not get a car here!!! Especially not from Carlos. Costumer safety does not matter to them. I recently bought a Hyundai Sonata 2015 from the south point location in Austin Texas. I've had to fill up the back drivers side tire more then once in the 3 weeks since I purchased it. One day while a the grocery store I went over a speed bump and the tire popped. I couldn't take off the tire to put on the spare because I was not given the tool to remove the last lug nut with the car. I called roadside assistance for help and they sent over "pop o lock" who did not have the tool either. I was forced to get my car towed to the Hyundai dealership and leave it over night. Leaving me with no ride for work the next day. In the morning a mechanic called me to inform the that the fix would be $450 because the passenger back tire had a bump that was in danger of popping. This proves that they sold me a car with bad tires. How could they sell a car like that? What if the tire would have popped when I was on the highway? The dealer told me the tires were fairly new. I told the mechanic to get a manager to call me, but I was never called by anyone. After complaining to the dealer named Carlos he said he could get it dropped to a lower price. Which I was forced to pay or else I wouldn't have had any means of transportation. I don't understand how it's even legal to sell a car like that. No managers ever contacted me. read more

1. When I purchased the vehicle SouthPoint Hyundai was offering two free oil changes to be used in the first 12 months. They had this posted on the wall of the dealership. I took a photo of it. When I called to schedule my first service, I told the advisor about this. When it came time to pay out, they were still charging me for the oil change. I had to show them the photo, email a copy of it to a manager, and stand around waiting for another 15 minutes while they got approval to take the charge off my bill. 2. I scheduled my appointment in advance for the earliest time slot of the day. I arrived early and was the first in line. Yet it still took an hour and fifteen minutes for an oil change and tire rotation, not counting the extended checkout time mentioned above. Over an hour and a half total for what should have been 30 minutes max. 3. When I approached my car after the service, a white 2015 Genesis, I noticed black grease on the door handle. I cleaned it off best I could. Opened the door and found several grease prints on the steering wheel. I told my advisor. She said she would come look. I waited 5 minutes and drove off when she didn't show up. 4. My headlights were no longer on auto. My wipers were no longer on auto. 5. I will not go back to this dealership for my next car and I won't go back for service. read more