The best way I can sum up Austin Preowned is it is a "Better Call Saul" operation. I was an…read moreout-of-town customer and initially everything seemed great working with Michael the owner. My mistake was trusting his word. I was about to gopurchase the vehicle, but fortunately used Lemon Busters, who detected some issues with the vehicle. Defensive at first, Michael fixed one of the issues, but during the process I had to wait another day to eventually fly in to get the vehicle. With bad weather that hit and elements beyond my control, flights were cancelled, and I had to wait an additional day to go to Austin to get the vehicle. The flights were so backed up I purchased a one-way rental to go get the car in Austin. But as I was heading there, I was informed BY EMAIL (not a phone call) that he sold the vehicle out from under me. He stated he did not receive the draft from my bank, although I have proof from my bank it was faxed. I emailed Michael enquiring if he had received it well before he imposed (after the fact) a deadline in which I was never told, but he never responded. Be weary of the phone number of his business, as I called numerous times and received an unusual recording to "state your name." I called that number repeatedly and someone finally answered that informed me that it was not Michaels's number. They eventually provided a different number (one different on the paperwork Michael provided) to reach Michael. I asked Michael, who was aware I was en route to retrieve the vehicle, why he did not call me about a potential customer or to obtain my deposit (since I could not reach him via phone) and he informed me that "he did not have my number."Considering he logged my info into his computer and even placed it in the P.O. he arranged, I found this hard to believe.   In a nutshell. Michael will come across as a good guy, but in reality, he just wants money and he will justify it to you as he is a little man in a big pond and has to run a business. He thinks he goes the extra mile, but he has miles confused with kilometers. I spent hundreds on arrangements to purchase the vehicle and especially on the mechanical background check of the vehicle, but Michael opted to sale the vehicle to make extra money, putting him selfishly first and not concerned about the customer that basically paid for someone to fix the vehicle so he could offer it for more to another customer. It is dealerships and salesmen like this that give the car business and the buying experience a bad name. I hope someone reads this so they can avoid being burned. This place has given me second thoughts on using Cargurus.Com and others he associates with to sell his vehicles.

I saw a perfect 2008 Honda on their lot and ended up going back and getting it that week. It had a…read moresmall battery issue (that they couldn't have known about) and Omar was amazing at making sure the car was running perfectly before the sale was complete and went as far as to bring paperwork for me to sign if I couldn't make it to the office. As a younger woman buying a car by myself for the first time, I really appreciate that I didn't feel like they were taking advantage of the fact that I don't know a lot about cars and Omar explained everything in detail. He showed me proof of everything he was telling me about the car and making sure I completely understood everything I was signing. Omar and Michael went above and beyond to make sure I was 100% satisfied with the purchase. There are also always really nice cars on the lot because Micheal does a great job of picking the best of the best so I will be sending all of my friends and family their way. I highly recommend checking them out if you're looking for a used car you can feel safe in!!

Almost a ten years of wonderful service under the Howdy company, besides of the deafness, they…read moreaccommodated too well and beyond. I will definitely coming back if I had any issue. They service so well as they treated all clients all the same as well as my references! Please do welcome here instead going to different dealership. P.S. "More likely a coffee", and to go with an extra well service! Nothing can beats this?

Horrible experience…read more Bought a black 2023 Honda CRV on May 4. This review is under a pseudonym but they'll know who I am. The manager, Robert Furcinitti, had a sales associate bring me a sheet of financing options with a "7%" interest rate. I immediately knew from looking that the rate was closer to 20%, and I voiced this immediately. The sales associate, Arlie (spelling?), assured me this was a 7% interest rate in response to my concern. Not even close. So I asked for Robert, who came in and gaslit me that the numbers I was looking at were accurate. I pulled out a financing calculator and showed him 7% would be about $100 less per month than what he's showing me. He backed down, got a new paper with new payments, and sheepishly acknowledged he "made a mistake". Sure you did. The amount of money he would have grifted me out of was about $6000 over 5 years. When I purchased insurance through their partner, [removed as part of edit] and Pronto insurance, they assured me they would "prorate" my insurance if I switched. There was a surprise $84 fee, meaning I was charged $110 for 2 days of Pronto insurance, PLUS the ~$170 fee for the insurance agent. Every step of the way I was deceived and mislead. I had to call Honda itself about the dealership and we're working through what to do about this. UPDATE: I at least got them to recover the $84 fee, but that's no thanks to Howdy Honda. For that reason I've removed the name of the insurance agent from the review.

I'm so grateful to this team today…read more Lou and Gary were both above and beyond unbelievable. Customer service on another level. The state inspector was out sick. Lou worked with me calling other locations, to see if he could help me get it done even if they couldn't help me. While this was happening, one of the other team members, Gary, ended up having an opportunity to double duty, and pop over to help me make it happen. They filled my tires with air, replaced my missing tire cap... They were helpful, kind, patient... they didn't have to make it happen annd they did. AND all this in a service they make no profit on! 10/10.

The team was very professional. A special shoutout to Lou-his wondertul customer service, and great…read morespirit , made my day saving me with three low pressure tires as courtesy !! Thx Lou! I highly recommend this location !

Its a little garage, hard to tell where to pull in, not a lot of frills or comforts, but they're…read moregreat guys and they do great work. Straight-forward, friendly and professional.

Sam is the man. Very friendly. No Bologna, tells it straight, transparent pricing and quick turn…read morearound. 10/10

Cousins, you already know I love great service. Having experience and customer service and…read moremanagement for over a decade allows me to the ability to understand what it really looks like and how important it is in the success of your business. Enterprise did not fail me in reference to the experience. I ended up rescheduling my appointment that I had a previous day due to all the events going on and wrapping up paperwork for a car accident that I recently had in a car that I purchased this year as well. The best experience was really understanding what I was purchasing and signing for again, and the fact that I have an upgrade from what I had previously had a lower price. I'm very grateful for the experience and the test drive and the openness that was provided in this journey. Finally, did you know that when you rent a enterprise car and then decide to purchase one of their cars off of the sale lot, they will take care of the rental for you and you don't have to worry about going to get this car dropped off. It's always the service environment for me. Everyone was really friendly. The managers and the supporting Financial staff were very communicative and helpful in the quick transition of the new purchase.

Forget The Motor Mile, I started with Enterprise Car Sales online, purchased the following day and…read moredrove out! Epic salesman, Justin Miller is part of a solid team at this location. Thank you

I went to the dealer for an oil change, recalls and diagnostic work for my Kia Telluride (2022)…read more While at the dealer I received an email which allowed me to consent to all the work they had deemed necessary. I consented to an oil change and asked the rep (nonmechanic) what the other terminology meant.... I left to get a second opinion. I AM SO HAPPY I WENT TO JUKES! They saved me probably $2,000, provided me education about the codes as how they related to my vehicle and provided future recommendations as how to keep my car in the best condition. It was so quick, no hard sells, and was a friendly environment. They will be my first opinion from now on!

On June 29th I took my car in to have its EGR valve cleaned and replaced. Today I had a mechanic…read morefrom another shop pull out my EGR valve since my car was having some issues. Upon looking at the EGR valve Juke Auto cleaned, my mechanic said there were no signs the EGR valve was cleaned or removed. To be fair, I'm not exactly sure what Juke autos $800 EGR valve cleaning entails... Below are the pictures of the old EGR valve.

Got my new car!!! Darren made sure my process went smoothly and swiftly!! I had a very complicated…read moresituation but he handled it in a super helpful and professional manner!!

My experience at the shop was with Jeremy and Nick helped out some too Jeremy was excellent. He was…read morevery nice and he made the whole process very smooth and painless. Nick was also very nice and helpful. Even the lady in the back that I signed paperwork with was very pleasant would definitely recommend.

Outstanding team here who helped my family buy a pre-owned IONIQ 6 AWD. From start to finish all…read morethe staff were helpful, knowledgeable and treated us well. Highly recommend. Neville

I truly couldn't have asked for a better experience purchasing my very first vehicle! A HUGE thank…read moreyou to Erick and Carter at South Point Hyundai for making what could have been an overwhelming experience so smooth, efficient, and genuinely enjoyable. From the moment we arrived, both gentlemen were incredibly welcoming, patient, knowledgeable, and attentive. My mom and I had visited a few neighboring dealerships that day, but the experience here just felt right. They respected my time, listened to what I was looking for, and worked with me to find a vehicle that fit both my needs and my budget. I never once felt pressured or like I was being taken advantage of, which meant so much to me as a first-time buyer. Carter made the financial side of things feel much less intimidating. He was patient, transparent, and even managed to keep us laughing while navigating the not-so-glamorous conversations about payments, bills, and insurance. His sense of humor and personable approach made the entire process feel so much more comfortable. Erick was equally wonderful! He took the time to walk me through all the bells and whistles of my new vehicle, explained the app and its features, and made sure I felt comfortable before driving off the lot. He even had my car cleaned up and filled with gas before handing over the keys. It's those little details that really make a difference! Despite the Texas heat, they went above and beyond to make sure my mom and I were comfortable, offering us drinks and treating us with genuine kindness throughout the entire process. At the end of the day, I came in on a mission to purchase a vehicle, and I left with exactly what I needed, within my budget, and with a smile on my face. Not once did I feel like my time was being wasted. Both Erick and Carter were professional, personable, and clearly take pride in what they do. Buying your first car is a pretty big milestone, and I'm so grateful these two were part of mine. Thank you both for making this such a positive and memorable experience. I couldn't be happier with my purchase and would absolutely recommend working with Erick and Carter at South Point Hyundai!

just had the best experience with Alex Cerza. Car buying has…read morenever been this smooth. He listened to our needs, found the right truck with no pressure sales. I recommend him above all.

Evening all. I encourage people to read this review and then decide if you wish to do business…read morewith South Point Dodge Chrysler Jeep. I recently took my Jeep there because a noise was coming from the rear of the vehicle. Despite their horrible reviews, I thought that it couldn't be as bad as the reviews. I was wrong. I dropped vehicle off on a Saturday am - Phillip said they would take a look and call. I didn't receive a call from Phillip Saturday but did receive two calls from the dealership trying talk me into trading my vehicle, trade it before maintenance fees etc and before the mileage eats the value away. Interesting but, the vehicle has the "max" warranty plan. I called on Monday, no status - Tuesday - received an estimate for almost 8k...with a bunch of stuff to do - even though most of it had been done within the last 100k. Anyways - talked on Tuesday...Silence till Friday when I called enough to get a response. Phillip said it should be out by the end of the day. No news Friday, Saturday and could not get anyone to call me Monday. Tuesday - took the day off to go to the dealer for a response. The adventure went from bad to worse. I arrived around 1000 am - tried to find a parking spot. All the parking spots next to the building were filled with inventory, to include the 4x handicap spots. I parked in the one spot left in front of the door - marked visitor. A couple of people came out of the dealership and told me to move my car. I identified myself as a disabled veteran and that they had parked vehicles in the handicapped spaces. The response - there is a space at the end of the second row in the parking lot. This response - you have to judge for yourself. I moved my car and then went into the dealership to find a manager - amazing - none to be found. So - I then went to find Ashley - Customer Service Manager. Ashley went to find Phillip- who was with a "customer". Then Ashley took me to Ivan who could not reach Phillip. We ended up walking into the garage bay to try to find out the status...The tech thought they had the parts, but wasn't sure about the specific parts they were replacing....Going to save the additional writing, you get the picture. Vehicle was finished Tuesday afternoon. Called back to discuss the parking issue - tried to talk to Walter the GM - no response, finally spoke a sales manager. Also sent the Southpoint President a note - no response.