I'm so grateful to this team today. Lou and Gary were both above and beyond unbelievable. Customer service on another level. The state inspector was out sick. Lou worked with me calling other locations, to see if he could help me get it done even if they couldn't help me. While this was happening, one of the other team members, Gary, ended up having an opportunity to double duty, and pop over to help me make it happen. They filled my tires with air, replaced my missing tire cap... They were helpful, kind, patient... they didn't have to make it happen annd they did. AND all this in a service they make no profit on! 10/10. read more

The team was very professional. A special shoutout to Lou-his wondertul customer service, and great spirit , made my day saving me with three low pressure tires as courtesy !! Thx Lou! I highly recommend this location ! read more

Jiffy Lube - The team was professional. A special shoutout to Lou , he made my day saving me with three low pressure tires as courtesy !! Thx Lou! - Oil Change Stations Near Me - Austin, Texas

Jonathan and Lou keep us coming back to this Jiffy Lube location! Exceptional top notch service. Always take good care of us and with a smile. They love what they do. read more

I have gone 4 times to try to get my state inspection done and the inspector is never there. If you don't have the service don't publicize it read more

I got my oil changed. Drove up with no appointment and got in immediately. They vacuumed my car which was awesome and I didn't feel pressured to get extra things done! Easy! read more

Great management, great service! They are not there to try to up sale you. Would highly recommend having your car serviced here.

The are honestly the best. Love the service the kindness and the quality. Gary and all of the team!

Stopped in on a Monday around 5pm for safety inspection and the gentlemen who helped me was great. Now, I'll never state I'm a great driver in tight spaces and the gentleman who assisted me saw I was in a bind and offered to pull into the garage for me and I could wait inside. Thank goodness! Took about 20 minutes for the process to be completed with at least one other customer ahead of me. Quick, easy and painless. I'd recommend if you need a safety inspection. read more

My second time here and it's been nothing but good.I had such a smooth and easy experience at Jiffy Lube today! The team was super friendly, professional, and got me in and out quickly for my oil change. They explained everything clearly, checked over my car, and even topped off fluids without me having to ask. I really appreciated the honesty and the way they made sure I understood what was going on with my car. The waiting area was clean and comfortable too. Definitely recommend Jiffy Lube if you want fast, reliable service that you can trust--I'll be coming back for sure! Jesse thank you ! read more

Friendly and professional staff here helped me with my oil change. They had me in and out quickly and with a fair price. Will definitely be back! read more

Very impressed with the teamwork at this location. Didn't catch the name of the first crewmember who helped me when I pulled up by providing valuable information. He saved my afternoon (almost left because of a wait...his information stopped me) Jesse provided excellent service and had me laughing. Which I can't believe, since I came in a bad mood. Much needed. Thank you!! Will be back. read more

So my daughter took her car here for an oil change. I did the next oil change. I found they used the wrong oil filter. Using the wrong oil filter can negatively impact oil pressure. The wrong filter, a filter that isn't working properly, or a filter that gets clogged can cause oil pressure to drop. ... If the relief valve is damaged, or the wrong filter is used, too much or too little oil can pass into the engine. It's kind of a big deal. Who knows if they used the correct oil. On the oil filter they installed it cross references the Fram number. I'm posting a picture of the filter they installed (wrong size). And I'm posting pictures of the Fram filters. One is the filter cross referenced on the side of the filter they used and the other is the correct size. You can see the difference. This place gets 0.1 stars because they screwed up and tried to ruin the engine in my car. I told my daughter never go here again. read more

Jiffy Lube - This is the wrong filter they installed on my daughters car. It's too small. Note it references Fram PH-3614. - Oil Change Stations Near Me - Austin, Texas

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They don't seem to know when their services are available. I went 3 times to get my car inspected, got told 3 different schedules. The only consistent answer I got was that the couldn't do it on the days I stopped by. Example, the first day, I went at 4pm and they said they stopped inspections at 3pm. The next day, I stopped by around 2pm and they said that I need to return in an hour and a half. I came back, and again they said they don't do it after 3pm. The place was empty with 5-6 employees just hanging around. read more

I had a fantastic experience at this auto shop! Aisha and Hector were incredibly helpful from start to finish. We ran over something and stopped in to get it checked and they helped us and filled our tires up read more

Do not go here for an auto inspection!!! Went 9 different times and was not able to get my car inspected. I was told the wrong hours multiple times. The inspector was only there from 8-1. Wed-Sat,during my working hours. Within a week they apparently fired two different inspectors!?!? read more

Went in for an oil change left with an oil change and transmission fluid change. After looking it up and seeing I was 30k miles over recommended limit for that I'm glad they let me know, it was a bit pricey but I'm glad I got it done read more

No drink offered. Not even a greeting. Just bossed around. Got an oil change and didn't even bother checking my air tire pressure and tell them to check my tire pressure and go back and redo it because they did a half ass job and didn't inflate them correctly. They don't even bother to check if they were even. Didn't even check the fluids. Had to ask again. Didn't have windshield wiper fluid and had been out for days!!! Rush job. read more

Even though there is a huge sign outside that says it does state inspections, they don't. It's only available at the other location.

I've gone here twice now for oil changes and each time they've been friendly, fast, and super efficient. I had them check my tires because I had a sensor on and they completed that immediately. Clean, quick, friendly, and they consistently do a good job. read more

I came to get a car inspection here and the man at the front desk spoke to me like a child all because I said I was going to come back instead of staying at the location for the 2 HOURS they quoted me before taking a look at my car. Then he came out to make sure I was either leaving or staying which I didn't understand as his business since he had already told me if I left I would have to sign in again. Anyways I went to Castrol Oil that 4 minutes away and the inspector Ernest is very kind, knowledgeable and respectful. He really enjoys what he does. Jiffy lube lost my business for life. read more

I consistently come to this store because they always have the best service. I appreciate that they are pleasant, knowledgeable, quick and do a thorough job of checking my car each time I'm in. They recently found a gash in my tire that I did not know was there and advised me about it for my safety. It means a lot to have an honest store that I can trust for my car service. I would not go anywhere else because I know each time I stop in I can expect a friendly face and a exceptional service at a great price on my lunch break. read more

So my fiancé and I ate next door at Mour and when we left, noticed that she had a nail in her tire, totally flat. With a newborn in the backseat, i didn't want to change out the tire on that road so I walked over to JL (about 50 yards away) and they immediately said it would be fine for us to pull up and they'd change out the tire with the donut!! About 5 techs worked on this right away and didn't even charge us. Overall awesome help and great attitude from their team. IMHO, this location deserves better reviews based on our experience. Thanks again for all of y'all's help and mainly for being so amicable to help us out even though tire changes/fixing flats is not something JL markets as a service. read more

The inspector is terribly prejudiced. I sat in line patiently for this man to make the natural assumption that I skipped the line as he did not see me at the front of the line and then made it about his concern for the patron behind me who had appeared 20 minutes after me. If I didn't need this inspection and wait for it, I'd leave. read more

Jiffy Lube - Oil Change Stations Near Me - Austin, Texas

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Easy & quick. I got here right when they opened and didn't have to wait at all but there was a line after me (it's a popular area). They even filled up my tires without asking & had a better coupon for me! Also added windshield wiper fluid. Great customer service too - thank you to Stan!! read more

Took my car in on a Saturday for a state inspection. Went across the street for a pedicure and my vehicle was done within the hour my pedicure took. There were a lot of cars ahead of mine. I was very impressed with the friendliness and timeliness of the staff. Thank you! read more

Came here for an oil change and state inspection. They said they don't do state inspections at this location and to go to the one on Voss street. Otherwise service was fast and I was in/out in less than 15 minutes read more

As someone who gets anxiety about taking my car to get work, I love this place. They were quick, efficient, and helpful. I got my oil changed on a Honda civic. They applied a coupon to my change which I was happy about, and filled my tires up no charge. These guys are very knowledgeable and experienced and know what they're doing. And the best part, is that they're friendly and didn't make me feel uncomfortable in any sort of way. Trey was working the front and he was so nice. I love this place and I will be back in the future. They are open on Saturdays too! I could not rave enough. read more

I came in with a very minor issue with my car and the people here fixed it in no time at all, free of charge. Everyone was very friendly and transparent! read more

Scott Dyson helped me out today and it was a great experience from start to finish. The entire team was respectful, kind, and soo fast. Quickest oil change I have ever had, will 100% be back! read more

My high review is all due to the helpfulness of Saul. I needed to get my car inspected ASAP and I happened to have the afternoon off so I went to Jiffy Lube. The main inspector had just left for the day, but when I let Saul know I wouldn't be able to come back the next day because of work he said he would fit me in. Even though he was dealing with multiple customers at once Saul was very friendly and efficient. I really appreciate all his help! read more

This location was very fast and efficient! Christy was awesome and got my inspection done right away! Thank you!

THEY SMASHED UP MY CAR AND WILL NOT PAY FOR THE $1000+ in REPAIRS. I brought my vehicle in for a $19 state inspection on 8/16/21. While my car was in their possession, one of their employees smashed a good portion of my front bumper against a large cement barrier. They told me they'd pay for it, but after receiving the $1052.37 estimate, they have gone MIA. The store Manager says he cannot move forward without the District Manager's approval. I have called and left countless messages for him, as well as reported to Jiffy Lube Franchisee three times. No one will return any of my calls or messages. DO NOT TRUST anything you own with this location. read more

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Not much to say regarding the service, except they have never been able to work on my Jeep. Two months ago I went in for a tire rotation and oil change. They immediately said they didn't have any equipment to perform a rotation on my Jeep because theirs couldn't get high enough - I only have a 2.5" lift. Additionally, they didn't have the filter that my vehicle needed for the oil change so they were unable to do even the most basic services. Today I took my vehicle in for a state inspection. When I walked in at 230p, they told me their inspector was "getting ready to leave for the day" and that they didn't have the time to complete it. They are open until 7p today their inspector is done mid-day on the second to last day of the month (assuming this is a busy time for them). Instead I took my vehicle a five minute drive away to Youniversal Auto Care and they were extremely nice and completed my inspection in 7 minutes. Highly recommend you try there first. read more

Was greeted with the rudest demeanor I've ever experienced in a customer service setting, completely unprovoked. I know better than to go to jiffy lube for really anything and was only there because of how close it is to me. Saved a lot of money getting my inspection elsewhere on top of it being a better experience and taking just 15 minutes for what would've been close to an hour at jiffy lube. read more

Understaffed and ridiculous wait times even for a Monday and I have also never been somewhere that has such little parking! I kid you not they don't even have more than 5 spots. I won't be back here again. read more

Extremely rude, horrible service, told me they'd give me a veteran discount then didn't and signed the credit card charge for me so I didn't see the total until I got the receipt in an email and it was too late to fix it. I'll be calling the corporate office to complain and to get my discount. Sorry I inconvenienced you all by asking you to do your jobs. Pathetic read more

Extremely HORRIBLE customer service. I went today for an oil change and 2 guys where at the service area and told me that their manager was on the phone and can't do anything because he is the one managing the computer. I just asked why is that? (Simple question) one of the guys told me....rude tone: you can go to the one at Oltorf Street. I said: simple question - he repeated "you can go to the Oltorf Street". Then, he started working on my car - NO WAY I will let this guys work on my car. Lost of trust already. I went inside to talk to manager and he was not on the phone and was MORE RUDE than the guys outside. Well, I'm at the Oltorf Street and the guys here are definitely nicer. I know I will get an auto-reply message from the "owner" of the business saying....we are sorry - Well my reco is READ the comments / check date / and find better staff. There are people out there with experience and better customer service than the people you have. Thanks! Carmen read more

Stopped by for an oil change and State Vehicle Inspection after work on 06/07/2022 (I had 2 vehicles that I wanted to inspect. Was told by the attendant I would need to come back the following day between 8:00 AM and 6:00 PM. I returned the following day after work and was told I would need to come back the next day. THANKS BUT NO THANKS FOR WASTING MY TIME AND GAS! Don't advertise a service you don't provide! read more

I've gone to this jiffy lube multiple times and have been disappointed with their services multiple times. (I've kept coming back because it's a convenient location for me.) The first time I came here it took several hours for a simple oil change even though they estimated 30 minutes. There was a worker who helped me, continued working, took a lunch break, returned, and was surprised to see that I was still waiting -- so it's not just my opinion. The second and third time I went, they informed me that I needed a new car part. But both times they didn't have it in stock and said "next time". Today, we arrived when they first opened (around 7am) to get my partner's car inspected. We were told very clearly that car inspections begin at 9:30am. We waited at a shop nearby and returned at 9:30 to be told that inspections won't be starting until 10:30am. When I assured the employee that we were told that morning that we would be able to get the car inspected at 9:30, they essentially said too bad. Absolutely useless and rude. I've learned my lesson and absolutely will never return to this location. read more

Racheal was amazing, was having ac issues got me in and out. Ac is running cool. Took a star away because it was alot of ugly language being spoken from employees to each other. Gotta remember your at a place of business. Other then that I'm good read more