I had my mind set out for a Honda rebel 500 and they were able to find the color I wanted. All the staff that helped me were very..... well helpful. Since my bike had to get ship from a different store they were very communicative and made sure I got my bike after having to wait through the holidays. The gave me a run down of the bike and addons. The tire warranty they had was pretty good but i wasn't in the place to take it since it's not going to be my primary vehicle. There was quite a wait since it was kind of busy. I was ready to buy and wished it did not take that long. I've been to other shops that had less of back and forth. read more

RideNow Powersports Austin - Motorcycle Dealers Near Me - Austin, Texas

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We had an excellent experience at Ridenow Sports from start to finish. Carter was incredibly knowledgeable and patient while helping me choose the right dirt bike for my son. He really took the time to understand my son's experience level, answer all of our questions, and make sure we felt confident in the decision. You can tell he genuinely cares about matching customers with the right bike, not just making a sale. In the parts and merchandise department, Kelsey was equally impressive. She was friendly, efficient, and clearly an expert--helping us find exactly what we needed and offering great recommendations on gear and accessories. On top of that, the management team was very helpful and welcoming, making the whole process smooth and stress-free. Overall, this was a top-notch experience with a team that truly knows their stuff. Highly recommend Ridenow Sports! read more

Boyfriend was buying his motorcycle and I went with him to be nosy and to take him there as he'd be riding the bike home. It was a little busy (didn't feel crazy slammed though) and it took a lot longer than expected for them to bring his motorcycle out and set us on our way. While waiting, one of the managers (?) tried to upsell more warranties and other services. My boyfriend declined all, and the employee left for some time. And then came back to try and sell on more additional stuff??? I can't really tell if these rounds of persuasion were done to kill time while waiting for them to prepare the motorcycle for delivery (which really should have been done earlier since it was scheduled days in advance) or if the motorcycle delivery was purposely stalled to try and upsell. I understand that this is how this kind of businesses makes most of their money, but in my experience, it is normally something that is discussed on the "numbers talking" phase, not on pick up day. Really felt like a waste of time for no reason. read more

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From an experience at their Austin location for a family member the company just keeps delaying the repair of the bike they sold. It has mechanical problems since it was first purchased. They claim they are busy repairing other bikes. Apparently they don't stand behind the bikes they sell. It also makes me wonder if they check out the bikes they are selling before making them available to the public. I wonder how many other people have had a similar experience with this company. Must be embarrassing to work for a company with this poor work ethic. read more

Wow, I wish I would've read the reviews before I wasted two hours at that place. Incompetent sales people, bait and switch tactics, extremely rude sales manager. They haven't updated their business processes since 1962. Don't waste your time, like I did. read more

BAIT AND SWITCH - AVOID. This whole experience was infuriating and downright deceptive. They advertised a go-kart online for $899, and the salesperson actually told me they'd give me an even better deal if I bought two for my kids for Christmas. So I drove almost an hour to the store based on that promise -- only to be forced to wait around for nearly 40 minutes before anyone would actually come out to "talk pricing." Then, somehow, the price jumped from $899 per kart to over $2,200 per kart because of a bunch of extra fees that were never mentioned to me beforehand. Not once. Not when I spoke to the sales person. Not when I asked about buying two. Nothing. This is an absolute scam with misleading, dodgy business practices, and I am beyond frustrated that I wasted my time and effort on this bait-and-switch. Avoid them. Worst experience ever. read more

Went there today to look at Indian motorcycles and was told lunch would be available, but at 1230 still no food so I had to go. Don't promise things you can't deliver. read more

What kind of dealership calls a customer after a bad experience just to have a so-called "manager" tell them to go f-- themselves? That actually happened to me. You can't make this up. Here's how it started. I drove to RideNow Austin ready to buy, not to browse, not to kick tires, but ready to purchase a quad. Within minutes I could already tell what was coming: the same tired "make you wait" routine every shady dealership uses. You sit down, they disappear, they "check with the manager," and the clock ticks until you're too worn down to negotiate. I've bought plenty of vehicles before, including three Teslas, and the difference between a modern, transparent buying process and this circus couldn't be more night and day. I wasn't going to play along. After less than ten minutes, I stood up, told them I could already see the old trick unfolding, and left. The next day, a lady from their team texted me asking how my experience went. I sent her a screenshot of the review I posted -- short, honest, and polite. That should've been the end of it. Instead, about an hour later, a man claiming to be a manager called me out of the blue "to understand what happened." I calmly explained that I didn't appreciate the sketchy tactics, that I didn't trust the process, and that I wasn't interested in doing business with them. I was completely respectful. He didn't like hearing that, and as he hung up, he actually said, "Go f-- yourself," and ended the call. That one moment told me everything I needed to know about how this place operates. Even though the general manager later tried to reach out by text and phone, there was nothing left to discuss. Once a manager crosses that line with a paying customer, there's no recovering from it. I made it very clear what I thought of that kind of operation, bluntly and without holding back. At the end of the day, this isn't just about bad sales tactics anymore. It's about a complete lack of professionalism and respect. The fact that anyone representing a business would ever speak that way to a customer says everything you need to know. If you value your time, your money, or even basic human decency, stay far away from RideNow Austin. They're not just stuck in the past with their tired dealership tricks; they've lost the basic respect that should come with doing honest business. read more

Pretty wack experience, went in to look around, noticed a lot of people grouped up, no one came to ask if I was interested in something at all, I was in there the whole time and even when I stood next to one of the bike, the salesman was so focused on selling the bike that he didn't acknowledge me at all, didn't reach out to any of his colleagues and I 100% would buy from them if he did but not even a glance and the customers even asked if I was going to buy it, salesman tells them no, hell yeah I won't buy if he's so stuck up to not even acknowledge that the bike you pulled out what the one I was physically checking out, don't buy from here all the reviews that were here already are true read more

This dealership is incompetent and dishonest. I came in for a basic service, and they managed to foul the spark plugs, leaving me with more damage than I started with. When I questioned them, the service department refused responsibility and tried to blame me for "adding too much oil" -- a complete lie, as they are the ONLY ones who have serviced my 2021 GTX Limited 300 Seadoo. I believe the service manager that called me a liar is named Mark. Their careless work and arrogant attitude made the entire experience unacceptable. If you value your machine and your money, stay away. This service department cannot be trusted. -Blake read more

I want I give a shout out to Aaron for staying late to get me the Hyabusa I wanted and getting me a good deal! And also to Chris for working hard and delivering the bike to my house and having great communication throughout the process, I enjoyed my experience with the whole process, nice staff members that make you feel welcomed in the store highly recommend for any Powersports purchase read more

RideNow Powersports Austin - Motorcycle Dealers Near Me - Austin, Texas

Funny that you commented on my review 7 years later after change of ownership and business name. Please don't take credit for something you didn't do. Since this place has changed hands and changed names I wouldn't bother to drive out here if you were giving bikes away!! The service isn't what it used to be and that's being generous to the extreme. read more

No transparency in pricing. Obvious strong arm sleazy sales tactics. They won't give you an out the door price until you are in their store and they have wasted enough of your time. Expect at least $2k in unnecessary dealer fees (2x what anyone else would charge). Called Kent Powersports right down the road, they gave me an honest out the door price on my first call to them within minutes. Paid less than $400 in fees. If you're reading this RideNow, do better. Would love to give you business if you weren't so obviously taking advantage of people. read more

I'll start out by saying, this place is not recommended! Came in found something I like, made the purchased with the deal we all agreed on after many "extra charges" they tried to added into the price. Total out the door was 14.500 with 3500 down and 11,000 financing. Everything seems to be fine, until I logged in today to make my first payment. Found out they added some "extra charge" into financing for the total of 11,985 an additional 985...so I looked into the details, they added "paper works charges" into financing. I have great credit, I been using financing for many purchases before not a single one added these extra after total price was negotiated. If financing 11,500 then it should be financing 11,500 and anything with interest can be added by the bank. I knew they were shady when I was negotiating with them..tried to be very be carful as much as I can and ywt this still happened. read more

Everything. Most horrible company I have ever dealt with on motorcycles. It starts with the Home Office in Arizona. Tried to call in a Complaint in austin they put me on hold for 30 min til I hung up. First called service dept austin, never answers phone ,, never returns calls Called For service mgr no response Called Gen mgr no response Tried to Call operator to leave message don't answer and mailbox full This Been going on ever since ride now bought this austin dealer several years ago. Always same Issues. Complete non responsiveness. How do they stay in bus. They buy up All the competition so they have no competition to bother their poor service. Stay away from these guys or you will regret it read more

Wouldn't recommend this place to my worst enemy, they overprice their inventory and when you go sell your brand new bike they lowball you beyond comprehension. If you're not trying to get screwed over, then go somewhere else. I would never buy or sell them anything ever again. Worst experience ever. read more

I purchased a used 2013 Honda Goldwing on January 10, 2026. After purchasing the bike, I was told it had a recall on rear master cylinder and they need to replace prior to releasing the bike. It took almost a month. Then I had the bike delivered. I took it for a test ride and the clutch was burned out. They agreed to fix the clutch since it was just delivered. But still having issues with rear brake. I told them it's not stopping properly. The service manager told me they would check it. They delivered the bike with the same problem. Another issue is I've not received the register sticker, they said it was sent by mail and would send me the tracking number. I still have not gotten that either, but they put the plate on. No one is helping with the issues Robert Laid told me he would help me. Robert Laid told me they would send the tracking number for the brake pads, I have yet to receive that either. I've called Ashton the assistant manager from service many many times but my calls are never returned. I called Mark Hughes and no response to my voicemails. It is now April. All I'm asking for is my registration sticker, any repair paperwork done to the bike at the dealership and my rear brakes repaired as they promised. I understand it's a 2013, but they sold a bike that is not safe to ride and they assured me they would make it good. So, if your buying anything from there, make sure you check it, if delivered. If I would not have test driven it they would not have fixed the clutch. The only one who has answered my calls or tried to help is my sales guy Gilbert. But there is only so much he can do. read more

horrible service. lack of communication no other choice so you're screwed. or drive farther

I bought my Ranger 1000 single overhead cam from this place I needed a new belt so I asked to look up my unit so that I got the correct belt they still gave me the incorrect belt. I also bought a Suzuki 400 SM 2025 model when I purchased model I said I do not want the Battery package or a service package or anything like that because I live in Denver and they still added the Battery replacement package on my loan anyway also there was a GPS on the motorcycle that draws power and killed two batteries. I called the company that owns the GPS and they said that should have set it up before selling it to me because if you don't set it up, it's constantly looking for signal and drained and killed two batteries before I figured out what was the problem? I called him and explained the situation. They said they couldn't help. I called McGraw Powersports, which the Battery warranty was under that I didn't want and they still couldn't honor the warranty because I couldn't bring it into the shop. because like I said, before I live in Denver. I would suggest Kent from on way better. read more

intentionally hid defects in a used motorcycle. Shady and scummy business practices. I strongly urge anyone interested in motorcycling to avoid this dealership. Go look at Facebook/Reddit/BBB/Google Reviews, they all paint the same picture. RideNow Austin represents everything that is wrong with the Powersports industry read more

I wanna thank Aaron King, Tyler White, & their crew who did all the paperwork. They put in the work and got me right. read more

RideNow Powersports Austin - Motorcycle - Motorcycle Dealers Near Me - Austin, Texas

Love this place and love these people!! Nicest of the nice and quick to take care of any and all issues. The entire staff is welcoming and will explain anything and everything. Hats, or helmets, off to Tao. He's the absolute best! Don't go anywhere other than here!! read more

I spoke with the GM about my frustration at being told that a rear axle nut was three different sizes - Suzuki says it is a 24 - shame on Suzuki, the parts guy said it was a 27mm, then the manager told me it was a 36mm. Well, it wasn't a 36 either; it is a 32mm! The GM appreciated the frustration, was very kind, and made it right! Customer service isn't dead; it's just that sometimes you have to make it happen. Thanks! read more

My husband and I have utilized ridenow austin over the last couple years to purchase 2 bikes, sell 2 bikes and service multiple bikes and honestly they've always taken care of us. We trusted them with ordering an H2 and they kept us informed through the whole process. You just have to understand this is a big dealer so yes, you're gonna pay more out the door than you would from a private seller but it is what it is. Bottom like, the folks we have interacted with there have all been helpful and responsive no matter which department we were dealing with. I would happily go to them for my future motorcycle needs. Service happens quickly and honestly the prices are really not bad compared to any other large dealer. read more

avoid at all costs. was lied to about an agreed trade in cost. they change the numbers when you get there. had to drive 3.5 hours only to be asked to come back the next day too. bunch of liars. read more

Loved shopping at RideNow Austin! My husband and I stopped by to look for a bike for my husband's 30th birthday. We wanted a bike to take home that day and did our research before coming in. Even though we had our eyes set on two options, it was loads of fun looking at everything in stock. The staff were friendly and welcoming without being overbearing which is great because I don't like to feel pressured. Kelsey was our go to gal for all of our questions about stock, models, price, you name it. If she didn't have an answer she would go and get it. I felt more like a friend than a customer which is the highlight of this experience. I highly recommend her and the rest of the team if you're looking for a new hot ride! read more

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So an update to my first post. I never did get a return call at any point. So since I now had 2 bikes that I purchased from them that needed repairs, we just showed up. Mark in the service department was extremely helpful and apologetic for the phone service. He helped us right away. 1 bike to less than a week to repair, while the other is still there. Cross fingers it doesn't cost us the amount we paid for it to get repaired. read more

Ridenow Austin is easily The worst ex I've had with any dealership. You can't get a hold of key personnel, you can't get feedback either. Trying to execute a purchase from out of town is next to impossible. The service department is slow and understaffed and wait times are extremely long. read more

I have been looking about 3 years for a preowned utv. I have seen alot of overpriced junk. I found a 2021 excellent condition preowned yamaha wolverine at ridenow Austin. For just a little more they got me in a new unit. Wow, I have seen alot of preowned units more expensive than my out the door price. My salesman Aaron King and finance manager Jazzmin Gomez were awesome and got me a great deal. I will be back in few years to trade up. You guys rock! read more

Ash helped us he was awesome! Good experience :) Two times in the store and we got quick service! Good deal! read more

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I recently purchased a motorcycle from RideNow Austin, and I'm very happy with my purchase. The sales staff was knowledgeable and helpful. They took me to each department and talked to me about service and upkeep on my bike. The gear department was fantastic and extremely helpful with finding me a jacket in the style I wanted. However, I was not impressed with the sales manager/finance manager(not really sure what he was tbh but he had a smug attitude and face the entire time and I told him as much). I found the same bike at a different location for a cheaper price. They were able to match it, but I suggest people do their research beforehand. If you already know what you want, it's a good place to go, but make sure you don't get dicked around. Overall, the experience was mixed, but I'm satisfied with the bike I got. read more

Nice selection , but I'm still trying to figure out how you have 3 dirt bikes , all priced at $2249 per managers special , but after the " write up " they can't be any cheaper than $3700 and were actually $4300 a piece. No I don't want any additional upsell BS , I want the price plus TTL , I'll wait for the explanation on the extra $1200 which is the "best you can do" - bait and switch bait and switch !! read more

Purchased a brand new Kawasaki here, the bike specifics aren't really important. PRIOR to signing the loan paperwork I asked the sales representative what their grace period or return policy is -- up to 10 mi or 10 min off the lot the deal is reversible is what I was told. Since I was leaving the bike there while I secured an insurance policy anyway, I moved on with signing. OTHERWISE I NEVER WOULD HAVE SIGNED. Insurance was outrageous and the bike became too far out of budget for my comfortability so I promptly reached out to reverse the deal before ever picking the bike up or leaving the lot. At this point, they said the return policy is actually now a discretionary return "courtesy" of which they chose to not honor in this case. I requested it all the way up to the location owner with the same end result. Because it is not a chain franchise I could not go further than that. However, they did offer to buy the bike back for $9k less than I paid, leaving me to pay the $6k out of pocket to synchrony after $3k of warranties were cancelled. Needless to say, I ended up stuck with the bike. Terrible business ethic of this establishment. Any good attorneys out there reading this, feel free to lend a helping hand to a stranger in need. Ha. read more

I got a 2022 Suzuki Burgman 200 last year from them. I love the scooter but what I didn't realize after taking the scooter to the shop for a oil change where I live. That I was told about the two important missing bolts for the frame that holds the rear wheel on the right side of the scooter. Whoever put the scooter together in RideNow Austin didn't check thoroughly. I'm going to guess they miss putting the bolts in when putting the scooter together. Even then again that's a safety issue for not checking thoroughly before putting it on the sell floor for customers to buy. I was lucky that the guys at the shop where I live notice it and warn me about it avoiding a possible bad accident. read more

RideNow Powersports Austin - Missing bolts for the rear wheel on the right side of the scooter. - Motorcycle Dealers Near Me - Austin, Texas

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Worst buying and customer service experience I've ever had, and I have an 775+ credit score (even offered to pay in total cash) so this should have been a simple transaction. I would give this place zero if it would let me. I rarely leave reviews, but I felt the need to warn other riders to stay away from this dealer. April 26th: * I attempted to first purchase a Kawasaki Ninja 500 and Greg (finance guy) and the sales guy tried to turn a bike priced at around 6k, into an over 11k purchase. When I saw the price, I picked up my things to go as that was a ridiculous markup. They informed me that they could get a better price and that we "had to negotiate back and forth"... I told them I didn't have time for that. * They asked for 5 minutes to adjust the price and I said okay. THEY LEFT ME ON THE FLOOR FOR 45 MINS. That is no exaggeration, I have timestamps on my phone to show. As I was walking out, Greg tried to chase me down with the updated paperwork and somehow they were able to knock off 3k. I left though as I was already disgusted with the lack of respect for time. Roughly 5/26: * 30 days later I received a voicemail by Devon at their office and advised I still had my credit on file and asked if I still wanted the bike. * I returned the call and was told they had the model I wanted in the back, and not even on the floor yet. I asked if I could put the money down now via a payment link, and they said I would need to speak to Devon when she got back from lunch and they would have her call me back. I never got a callback. June 29th: * I decided to go in and try and finally get the bike. Things went smooth with sales rep Ashtin, and we discussed what I wanted with the finance package (tire package only). July 26th: * I come to find out that they snuck in the $1400 service package that I specifically said I didn't want. Due to this, I left a review with the above details and the store manager contacted me immediately to say they would correct the service agreement cost if I would remove the review. We even signed updated agreements on (I have emailed copies they sent) and he stated it would be taken care of by Monday. (This was a Friday.) I contacted the financing bank just now (11 days later), and they said they have no record of the updated agreement or anything in progress. EDIT: Aug 6th: Was called by their manager (Domonique) after leaving the above review that they meant the adjustment would "take a couple of weeks" and not a "couple of days". I've asked for this to be verified in writing from either the bank or a company policy that can be cited. Will update here if they respond. Do not waste your time at this dealership. The experience above seems to be the norm around the Austin biker community as I've visited other shops and they echo this feeling. Also, if you see the online forum groups within Austin, you will see similar experiences. read more

I went in to buy a Polaris Ranger, ended up also buying 2 Kayo TT125 - but the purchasing experience was one of the worst experience I have had buying anything in my 60 years. The salesman was great - but once it go to "the managers desk" it became a sleezy "bait and switch" not just once, but 3 times. They tried to reinsert the $199 battery warranty charge twice, changed the "rebate" once, and each time they had to go back, it was 15 min of my life I will never get back. In addition, the manager "talked down to my wife" and pretty much ignored her while she was asking question sitting next to me the whole time. Great stock, great salesman, but be prepared to deal with games in the buying process and PAY ATTENTION to the charges on the sales sheet. read more

RideNow Austin just delivered the biggest bait and switch scam I've ever encountered. They added ~$12,000 in fees to a ~$27,000 base price boat. (That's a 44% increase for those who are counting.) I went in today to buy a SeaDoo that is clearly advertised on their website for $26,899. They refused to discuss pricing details over the phone, so I drove an hour to work out the details and go buy the boat. After gladly wasting a couple hours of my time, they informed me that the out-the-door cost would include an additional ~$5K+ in destination charges, ~$2K in "assembly" fees, and another ~$2K in who-even-knows-what fees. The rest was the standard TT&L, which was expected. This isn't even mentioning that the boat was a prior year model that had been sitting on the lot gathering dust, sun damage, and deep scratches in the side of the hull for the past year. It wasn't even a new-condition boat. (The salesman also tried to lie to me about the plastic wrap having just been taken off, when that clearly wasn't the case.) They had no problem at all wasting my Fourth of July holiday looking me straight in the eye and delivering this scam. The worst part is, I spent all morning on this when I should have been out on the lake with my kids. Stay away from RideNow if you value honest salespeople who respect you and your family's time. read more

RideNow Powersports Austin - Motorcycle Dealers Near Me - Austin, Texas

Totally recommend Patrick from the sales department. Best customer service you'll ever get super friendly, easy-going person and will answer all your questions and the parts department Josh he help me with all the questions I had as a beginner an extremely friendly, great customer service also thanks both of you guys made this purchase very easy and fun read more

RideNow Powersports Austin - Motorcycle Dealers Near Me - Austin, Texas

I have been going to RideNow Austin for about three years and every time I walk in the door they treat me like a friend who also rides - instead of "prospect". My experiences have all been great - from the Sales team (Big Thank You to Charles, Tyler, Rob & Dom) and to the Service department (Thank You Mark & Jarrett). I always feel I'm getting honest service and not being needlessly 'upsold'. I've had friends who all had great experiences - from first time riders to 40 years experience all enjoy the staff no matter if it is to get parts, service or just enjoy a cup of coffee & check out the new motorcycles. Wonderful Honest Folks and Great Motorcycles - What a Awesome Combination! read more

Update: I received my money back after being disrespected by ridenow this is the email I received from schricker "Hello friend! I suggest you stop being a psychopath and harassing everyone at the dealership. I will be filing a restraining order against you. This will be filed no later than Friday, July the 8th. Any additional calls, emails, reviews under fake names (John s) or text messages will be documented in full for the case against you. All of the cancellation funds have been refunded to your lender, INCLUDING the money for the service we did at your request under your pre paid maintenance program. You have also had hard copies mailed to you. Do not contact us again. Chris Schricker CHRIS@RIDENOWAUSTIN.COM" Do not work with ridenow it's a scam. after a full year of not riding my toy I regret working with ridenow their customer service was worse, service department tried to fix the machine but they were unsuccessful, their managers are too cocky and they think you have to follow their thoughts instead of communicating with customer for resolution to issue. read more

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