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CarMax

2.9 (379 reviews)
Open 10:00 am - 9:00 pm
Updated over 3 months ago

Services - CarMax

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The New Mom Mobile
Courtney B.

Okay, Yelp Fam.... for those of you who have asked what my new mom mobile for the Things are, here it is.... The day prior to Mothers Day this year, I went to CarMax to get a new vehicle as my current one is now too small to accommodate The Things. I have purchased a vehicle from this location before, so I was familiar with the location layout and process. I was in the market for a specific car. Therefore, when I arrived, I advised the check-in attendant that I would only be interested in one vehicle. I was assigned to the sales agent Quen. While I waited for Quen to finish up with his customers, I went out to the lot to look at the vehicle. Once Quen was able to find me outside, we had a quick conversation about what I was looking for and got 'right to it'. Test Drive Quen made a copy of my license and reviewed my insurance, and provided me with the ​​keys to the vehicle I requested. Did ya'll know that CarMax no longer requires the Sales Agent or anyone to be in the car with you when you go for a test drive? I took the vehicle for about 20 minutes, making a stop at Burger King Drive through for Thing Two and taking a quick drive on I-35. Purchase When I came back in, I started the paperwork for the new vehicle and although I was pre-approved by my selected leneder, CarMax gave me 1/2 a percent lower interest rate that what my financial institution approved me for. I ended up going with the CarMax finance option at a whopping 5.48% (these interest rates these days, even with excellent credit, make me ill). I wanted to make a down-payment with my AMEX to get some points, but CarMax only allows cash, check, or Zelle as downpayment options (where they do that). A CarMax limited warranty is included in a purchase and covers you in case of a mechanical breakdown. Additional options, such as the CarMax MaxCare warranty, may also be purchased as an add-on. This extended car warranty option offers more comprehensive coverage than its included limited warranty, which only covers you up to 30 days or 1,500 miles. Overall CarMax offers a good experience to buy a car and decent pricing compared to other major competitors. Customer service is also good, with many support systems in place. However, with CarMax, you can not negotiate the price that it quotes you for your vehicle. This means that the price you're quoted for your vehicle from CarMax is the most the dealership will pay for your vehicle. I didn't sell my car here as they 'low balled' me and instead kept my car to sell to a friend in a private sale for a higher price. It's now been 2 months that I've had the new vehicle, and other than a recall by the manufacturer, I've had no issues.

They told me nothing was wrong. Here is my car sitting in their parking lot on its axels.
Duke S.

I purchased my car from Carmax and after just six months, the suspension failed. I brought it in for repairs, but they kept my car for another six months and still couldn't resolve the issue. Eventually, they forced me to sell it back to them at a $10,000 loss. To make matters worse, they didn't even provide me with a loaner vehicle until four months later, long after I had already bought a new car. I swear, I will never set foot in a Carmax store again, and I strongly advise you to do the same. They sell over priced junk auction cars. See photo as it sits in the Carmax parking after they told me nothing was wrong with it. SMH

Ike S.

I'm not sure about the rest of Carmax, but Terry M. is awesome! He's sold our friend group many vehicles, and some are repeat buyers. He is a straight shooter and has helped many of our troops from Ft Hood (Cavazos) get into a new vehicle. I appreciate what he does for our community and for the pride he takes in his job. I will definitely look here first for Terry on my next purchase.

Lobby
Maricel E.

Fast & Friendly staff! No haggle and they're fast in processing their finance, and paperwork's which makes it easier to purchase the car. They open till 10 pm. Plenty of parking, free coffee and water in the lobby. Very clean facility.

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4 months ago

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23 days ago

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30 days ago

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3 months ago

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8 months ago

They appraised my 2011 gmc 2500 (that's still worth 20k) at $3k and wanted 6k down for a 14k car. DON'T GO HERE THEY ARE 100% AWFUL!!!

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7 months ago

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2 years ago

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1 year ago

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2 years ago

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11 months ago

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2 years ago

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7 months ago

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7 months ago

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6 months ago

DO NOT TRY TO SELL YOUR CAR HERE! They will lie and make up issues with your vehicle so they can low ball you. Waste of time.

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9 months ago

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8 months ago

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11 months ago

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1 year ago

Wasted 30 mins of my time for them to offer $14k less than KBB shows my car being worth.

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1 year ago

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2 years ago

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3 years ago

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1 year ago

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Ask the Community - CarMax

Review Highlights - CarMax

There's no pressure to buy new, there's no brand loyalty, and there's no haggling: i.

Mentioned in 8 reviews

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