I got a quote online and went to this location to have the car physically appraised. I was greeted by a kind gentleman at the door and directed to the window for appraisals. They were super busy, I stood at the counter for some time before someone asked me to scan the QR to be processed. If that information was mentioned upfront, I would have saved myself some time. After that a lady took the keys and asked to what in the waiting area. Appraisal would take 30-40 mins. Was called like in 20-30 mins amd received my quote. I didnt sell to them but apart from them being busy inspite of appointment time allocated, it all went smoothly. read more

Let me start off by saying this was my first and last time purchasing a car online. My experience was horrible. I would rather have the expectations of being in a dealership for 5 hours instead of wasting my time online, filling out all of the documents and being under the impression that I would be in and out in 30 minutes and ask the same questions that were answered online and on the phone when someone from carmax called me. 1.. The process totally wasted my time. I spent a good amount of time online filling out all documentations.Answering all questions only to be asked those same exact questions.When I got to the dealership. 2. I got to the dealership roughly at 4:30. I was told that I would be out numerous times within thirty minutes.All I would have to do is sign and go. Well, that was the first misleading statement from carmax. I did not leave the dealership until 9:30. 3. The salesperson that was assigned to me.His name was ramsey. I never felt comfortable with this guy.He never made me feel as if my best interest was being met. The process felt just like a process.Give me in, get me out.Let him move on to the next person. He spoke to me in a very condescending wait, in fact, I had to correct him a couple of times about the way he was speaking to me. He spoke to me as f I was a individual who lacked the intelligence to understand the process. 4. Ramsay also didn't give me the full carmax experience of when you buy a new car. while waiting 44 and a half hours, I did see other salespeople.When they finished up their sale, walk with their clients to their new car and give them the yellow bow treatment with the pitcher. Well, needless, say that is not an experience that I got with ramsey. As I said previously, everything seemed like a rush process, he made me totally feel like I was an inconvenience to him.And wasting his time. 5. Let's talk about the appraisal process. Now, this isn't something that i'm really upset about, because you can't really have a vehicle appraised online and have an actual good appraisal without an actual appraiser.Looking at the car. Online, they told me, initially I was gonna get $8000 for my car, well, turns out, I only got $6400. 6. Let's talk about the car. I purchased a 2024 BMW 330I with the M2 Sports package with 7,100 miles on it. After spending 425 hours in the dealership, it was finally time for me to get my car. WELL THE FIRST THING I NOTICED WHEN I GOT INSIDE THE CAR WAS THAT THE FLOOR MATS WERE GENERIC FLOOR MATS THAT DID NOT FIT THE CAR AT ALL. AND WHEN I SAY THEY DID NOT FIT THE CAR AT ALL, MEANING THE FLOOR MATS ACTUALLY COVERED THE GAS PEDAL. i brought this to the attention of the floor sales manager. Instead of coming up with helpful solutions from the beginning I was told that the pitchers online did not come with floor mats.So they just threw some floor mats in there. Again, I told this guy that this is a safety issue.The floor mats literally covered the gas.Pedal, and they let me drive off that way. They told me to find some floor mats under a hundred and fifty dollars, and they were reimburse me. Now I'm not the sharpest knife in it. Kitchen drawer? But I would always think that a dealership's top priority is to make sure they're letting you leave in a nice safe vehicle At the very least, they could have said.Hey, let us take these car mats out this vehicle.And when you buy some new ones, just bring us the receipt and reimburse you.No that did not happen. 7. Let's continue to talk about the car. Before carmax sells your car.They are supposed to do a quality inspection on the vehicle. I'm under the impression that this vehicle did not get a dural quality.Inspection. My reasoning for saying that is because the following day When I took the car to where I work at which is ABM W dealership It was pointed out to me that the windshield had a very large crack in it. Now to give carmax credit, they did get that problem.Taken care of they replaced the entire windshield. The car was also missing all four valve stem caps. Does summit all up my first and last car buying experience with carmax was an utter failure. The only reason I left with this car is because of myself. Pride, because I was telling everyone I was buying this car, and I had to deal wrapped up.That's the sole reason that I bought this car. I'm pretty sure that ramsey and his entire sales team mayfield, as if they got one over me by selling me this car at the non negotiated price that I wanted online and then me still buying a car after the whole entire bad experience. Well I may have left with this car But carmax will never see me again as a customer, and I hope that these words read to someone before they make a decision to buy a vehicle from you all.. read more

CarMax - Used Car Dealers Near Me - Austin, Texas

Carmax will offer $3000-$5000 less that what you car is worth. 2 dealerships offered me $40000 for my Bronco Carmax $36k thats $6k less than they are going through the Auction for read more

This was my first time working with CarMax. I wanted to sell my 2020 low-mileage Hyundai Kona, because the dealership where I was buying my new car was unlikely to be interested. The selling process is pretty simple if you do the bulk of the work online ahead of time. It starts with a self-appraisal of your vehicle, which generates an offer that may be adjusted when the car is brought in. If you like your offer, you must bring the car in within 7 days. I was reasonably pleased with my offer, which suggested they thought the car should sell easily for more than they paid for it. If you decide to sell your car within that 7-day timeframe, gather your title and registration documents and submit these along with proof that you're the owner(s). Each owner must submit copies of both sides of their driver's licenses and take a selfie. If everything required is submitted online, an approval is given and you can set up an appointment to come in. We did this on a Saturday, and while the place was busy our transaction was completed in about an hour. Still, I'd suggest you choose a weekday (if possible) to visit. I can't evaluate the buying side of things, but the selection of vehicles at this location is phenomenal, with many flavors of each model. I'm guessing that you will pay more for this convenience, but it might be well worth it. read more

I purchased a 2014 Lexus ES 300h from CarMax in March. At the time of purchase, I noticed the windshield washer fluid was unusually low, but I didn't realize there was a leak. After refilling the reservoir, I later discovered that the fluid was leaking onto my garage floor. I contacted both the store manager and CarMax Customer Relations to explain that I believe this issue may have existed at the time of sale. Unfortunately, both declined to help and directed me to use my MaxCare plan, which carries a $600 deductible. I'm disappointed because I expected more support for a problem that appears to have been present when the vehicle was sold. While I understand policies exist, I feel this situation deserved a goodwill review rather than being pushed back onto the customer. I encourage future buyers to thoroughly inspect every system on their vehicle immediately after purchase and understand exactly how their warranty and MaxCare deductible work before relying on them for repairs. read more

I'm usually a patient and reasonable guy, but my experience with CarMax has pushed me to the edge. I drive a 2025 Silverado, and with my commute getting longer, I decided to buy a used car to save on gas and keep the miles off my truck. I was approved for a vehicle on 9/20/25, and got an email on September 24 saying it had arrived at the ATX location, ready for a test drive by 9/28 after a final quality check. I was excited, but that didn't last. On 9/26, I called to make sure the car, which was already sold to me, would be prioritized for inspection. I'd noticed a stain on the interior roof in the 360° view (possibly from smoke) and sagging cloth in the back. I'd brought these up before applying, but the first person I spoke to was dismissive, saying I'd have to wait until the car was local or purchased. That didn't make sense. Thankfully, a later call with another rep was better. She actually took notes on my concerns, which gave me some relief. I also asked about the tires, as one looked problematic in the photos. On 9/25, I got a text from SM Chris saying Sales Ass. Chris would call me. At 7:51 p.m., we had a quick four-minute chat. He assured me the tires were fine and the stain was oil, not smoke. I was satisfied with that explanation and told them to take their time cleaning it up or fixing any issues. I agreed to stay in touch, feeling like we were on the same page. But on 9/26/25, Sales Associate Chris called to say the convertible top needed replacing, and since no technicians were available over the weekend, he'd follow up on Mon 9/29. That Mon, Chris called in the morning to admit there wasn't much progress, but I appreciated him keeping me in the loop. Later that day, he texted that they'd scheduled appointments with vendors and promised to update me as soon as he had news. I was okay with the delays as long as communication stayed open. On October 3, at 12:17 p.m., I reached out for an update. Chris responded at 3:33 p.m., saying the quotes for the convertible top were coming in very high, and the entire top needed replacement. They were now looking at vendors in Houston or Dallas for a cheaper fix. He offered to cover a transfer fee if I wanted a different car, but I declined..I'd spent a lot of time researching this specific vehicle and wasn't interested in starting over. Chris seemed to understand but mentioned he had to follow a chain of command. Later, SM Chris told me they'd repair the convertible top with original parts, but it would take about four weeks. Wanting to lock in the deal and avoid any credit issues, I said I'd sign the necessary documents to officially own the car. But CM shut that down, saying they couldn't proceed because they were liable for any damage during transport. I pointed out that insurance could cover that, and I'd add it to the vehicle, but he said the ops managers might not approve. I was frustrated but tried to stay calm and find a solution. The next day, I came up with a plan that I thought worked for everyone. I'd sign for the car, CM would issue a purchase order to the repair shop, and I'd drive the car from Austin to Houston for repairs myself. I told Chris I'd handle my return trip without asking for a loaner, hotel, or any assistance. Just let me take care of it. He said he'd present it to the chain of command. I felt hopeful, thinking this was a fair compromise. But on October 10, SM Chris called, and I was beyond disappointed. He admitted the car should never have been listed for sale due to its condition but refused to rectify the issue. I was floored. The first CM location clearly failed the initial inspection, and when the car got to Austin, they should've been upfront about the issues right away. If they had, I could've picked another car within the same timeframe, taking only one hit to my credit instead of waiting a month and facing the process again. He started explaining their "policy," but I cut him off bc policies are guidelines, not laws. I'd been patient and polite the whole time, but it got me nowhere. Sometimes, you have to make exceptions, especially when it's your mistake. I suggested deducting the repair costs from the car's price, but he flat-out refused, saying it would cost more than the car was worth. I asked what would happen if I didn't buy it? Would they lower the price? He said they'd just auction it off. That felt like a slap in the face. I told him their business practices were unfair and that their unwillingness to take a loss wasn't my problem. I was getting worked up, so I told him I don't like discussing things when I'm frustrated and asked him to call me the next day. He agreed, and I hung up. I wasn't done. I called back and asked for the Store Manager bc this wasn't just a bad call, it was a terrible business decision. I'm hoping for a resolution that respects the time and patience I've put into this. I just want this handled fairly, and I hope this reaches Bill Nash, Jon Daniels, or Joe Wilson. read more

I rarely leave negative reviews, but this experience deserves one. My wife and I visited CarMax North Austin (Store #7154) looking for a replacement vehicle as hers was totaled by an uninsured driver. We found a 2021 Ford F-150 advertised as an XLT. The previous owner had removed or replaced the factory trim badges, so there was no obvious way to identify the truck's actual trim level by looking at it. Our salesperson, Colby, was outstanding throughout the process. This review is not a reflection of him. He was professional, and genuinely tried to help every step of the way. When the truck became available, we test drove it and purchased it using CarMax's "3 Days Free" financing while waiting for our credit union to reopen. During the paperwork, CarMax's system showed no open recalls, but I checked the VIN on the NHTSA website and found two open recalls. Because they were minor, I didn't pursue the issue. The following day I contacted Ford about purchasing a second key. After providing the VIN, Ford informed me the truck was not an XLT--it was an XL STX. That also explained why several advertised features, including remote start and other options, were missing. Ford also confirmed the same two open recalls. I checked the CarMax listing again, and it still advertised the truck as an XLT with XLT-specific features. My wife compared pricing and found comparable XL STX trucks with 20,000-30,000 fewer miles selling for $4,000-$6,000 less, while actual XLT models were selling for about what we had paid. We didn't return the truck because it lacked certain options. We returned it because we paid XLT pricing for a truck that wasn't an XLT although advertised as such by CarMax. Colby presented everything to management, Adam McCabe, we requested a price adjustment that reflected the truck's actual trim level. Management offered only $500, leaving us no choice but to return the vehicle. Colby handled the return professionally, as did Alex in the business office. Unfortunately, our experience with Adam was very different. We had made a $10,000 cash down payment and were told we'd receive a refund in 7-10 business days. After contacting CarMax Corporate, we learned the process could actually take up to three weeks and that the sales manager could have requested an expedited refund, something that was never offered despite us explaining we needed the money to purchase another vehicle in the next day or two. Throughout these discussions, every request was met with "policy." There was no meaningful effort to resolve a problem that originated with the dealership. Mistakes happen, and I understand that. CarMax acknowledged the error but refused to work with us on the price appropriately, otherwise we almost certainly would have kept the truck. What concerns me most is that after returning the vehicle, I checked the online listing again. The mileage had been updated to reflect the miles we drove before returning it, meaning the listing had been edited. However, it was still advertised as an XLT, even after multiple employees and management had been informed that it is actually an XL STX and they acknowledged it. At that point, it becomes difficult to view this as a simple oversight and makes me wonder if they are just being deceptive. I sincerely appreciate Colby and Alex for the professionalism they showed throughout this experience. Unfortunately, management's handling of the situation overshadowed their efforts, and because of that I cannot recommend this CarMax location. read more

Okay, Yelp Fam.... for those of you who have asked what my new mom mobile for the Things are, here it is.... The day prior to Mothers Day this year, I went to CarMax to get a new vehicle as my current one is now too small to accommodate The Things. I have purchased a vehicle from this location before, so I was familiar with the location layout and process. I was in the market for a specific car. Therefore, when I arrived, I advised the check-in attendant that I would only be interested in one vehicle. I was assigned to the sales agent Quen. While I waited for Quen to finish up with his customers, I went out to the lot to look at the vehicle. Once Quen was able to find me outside, we had a quick conversation about what I was looking for and got 'right to it'. Test Drive Quen made a copy of my license and reviewed my insurance, and provided me with the ​​keys to the vehicle I requested. Did ya'll know that CarMax no longer requires the Sales Agent or anyone to be in the car with you when you go for a test drive? I took the vehicle for about 20 minutes, making a stop at Burger King Drive through for Thing Two and taking a quick drive on I-35. Purchase When I came back in, I started the paperwork for the new vehicle and although I was pre-approved by my selected leneder, CarMax gave me 1/2 a percent lower interest rate that what my financial institution approved me for. I ended up going with the CarMax finance option at a whopping 5.48% (these interest rates these days, even with excellent credit, make me ill). I wanted to make a down-payment with my AMEX to get some points, but CarMax only allows cash, check, or Zelle as downpayment options (where they do that). A CarMax limited warranty is included in a purchase and covers you in case of a mechanical breakdown. Additional options, such as the CarMax MaxCare warranty, may also be purchased as an add-on. This extended car warranty option offers more comprehensive coverage than its included limited warranty, which only covers you up to 30 days or 1,500 miles. Overall CarMax offers a good experience to buy a car and decent pricing compared to other major competitors. Customer service is also good, with many support systems in place. However, with CarMax, you can not negotiate the price that it quotes you for your vehicle. This means that the price you're quoted for your vehicle from CarMax is the most the dealership will pay for your vehicle. I didn't sell my car here as they 'low balled' me and instead kept my car to sell to a friend in a private sale for a higher price. It's now been 2 months that I've had the new vehicle, and other than a recall by the manufacturer, I've had no issues. read more

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Horrible experience!! Cannot fathom being treated as poorly as I was at this CarMax. Was able to test drive one car before being forced out the door. "Senior sales lead" informed me that I could look at the car online. I didn't need to drive an hour for that suggestion. Save your time and go elsewhere. Unless you can decide on a car with one 20 minute test drive... read more

I purchased my car from Carmax and after just six months, the suspension failed. I brought it in for repairs, but they kept my car for another six months and still couldn't resolve the issue. Eventually, they forced me to sell it back to them at a $10,000 loss. To make matters worse, they didn't even provide me with a loaner vehicle until four months later, long after I had already bought a new car. I swear, I will never set foot in a Carmax store again, and I strongly advise you to do the same. They sell over priced junk auction cars. See photo as it sits in the Carmax parking after they told me nothing was wrong with it. SMH read more

CarMax - They told me nothing was wrong. Here is my car sitting in their parking lot on its axels. - Used Car Dealers Near Me - Austin, Texas

Janelle in the business center was so amazing helping me obtaining documentation on a previously sold vehicle. Thank you!

Muy mala atencion al cliente, no les interesa ayudate, tu ves a los trabajadores sentados que no qieren trabajar ni te preguntan si mecesitas ayuda, la verdad muy mala experiencia en ese CarMax read more

I don't understand why they book so many appointments for one time slot frame. 3 appointments for a 10 am slot is not okay. Having to wait an 1:30 for an oil change is kind of ridiculous. read more

They appraised my 2011 gmc 2500 (that's still worth 20k) at $3k and wanted 6k down for a 14k car. DON'T GO HERE THEY ARE 100% AWFUL!!!

Service department for warranty works stinks. I made an appointment to replace a tire sensor (takes 30 minutes at real tire place). It's 24 hours later and we are waiting for a parts guy driving across a huge metropolitan area to bring the parts. It appears they like to torture you, wasting time so they don't have to do free work. Tarant was the service guy responsible for taking 2 days to fix the sensor. read more

We were wanting to sell our 2017 Dodge Ram dually truck with the bells and whistles, but with no tailgate and a dented fender. Went here first and they offered $40.6K. We then went down the road to AutoNation who offered $32K, said that was best they could do. Back to CarMax. Great staff and quick service. We took the money and ran. We might go back and see that they have to offer in an SUV. read more

I'm not sure about the rest of Carmax, but Terry M. is awesome! He's sold our friend group many vehicles, and some are repeat buyers. He is a straight shooter and has helped many of our troops from Ft Hood (Cavazos) get into a new vehicle. I appreciate what he does for our community and for the pride he takes in his job. I will definitely look here first for Terry on my next purchase. read more

CarMax - Used Car Dealers Near Me - Austin, Texas

my initial experience and buying process was great, very low pressure, no worries, but that was quickly over after the sale. I somewhat feel a bait and switch type of experience with the after sale vibe, no real honest consideration. I have had some minor repairs to address that were known at the time of the sale and they wanted to schedule a 4-5 hour inspection for something I was able to source in less than 5min and any questions I've had after I told them I would perform the minor repair myself were all but ignored almost ghosted, I somewhat regret my purchase. . read more

I normally like to experience a place a few times before giving a five star but to be honest, I don't wanna wait till I go back to Carmax which is scheduled later this week. First of all, I want to share with you when I walked in to Carmax. It was very open door friendly . It was not the typical dealership that I've been associated with for the last eight years and now looking to transition into a new vehicle. I had not done a lot of research, but I knew I needed to do some work and get into the dealership was on my list today. When I walked in at the front desk, the lady was very helpful and informative on how the process works. She shared that it would be about an hour away, so I told her what I was looking for and she directed me to the walk area for the style of cards that I was looking for. I was so excited to see that I had so much walking to do in so many choices. The price ranges on the vehicles were quite flexible, and I would consider given the dealership a try. Sometimes we go into our car dealerships with certain expectations and pre-consumed experiences that have continued, but I would tell you that at Carmax they are so different. I had an amazing time with my representative which is named Brandon. He made me feel comfortable. he really asked good questions to confirm what I really wanted. We finalize what we were going to do and we moved forward with the process looking to find the right vehicle, I did a few test drives where they allow you to drive around for 20 minutes and test the car out yourself. That was a great experience because you technically chauffeuring someone that is a stranger in a un purchased car and you not able to be yourself. I drive alone quite a bit so I had the opportunity to play some music and park. Pull over and get on the freeway. Did a turnaround back-and-forth on 35 highway. I was test driving the vehicles, Brandon continue to work to find the right car in the right price range and the ability to transfer cars from one area to another In Texas. I'm sure that's probably nationwide as well but we did not need to discuss it because we found what we needed in Houston. I look forward to finalizing my paperwork this week with Carmax and I'm excited about the great coverage that I have and protection in buying this new car. Lastly, I'll say that I just really enjoyed my day at Carmax, yes, I was there for a few hours, but my time was well spent and I appreciate the quality and care in the service that I received from Brandon. There were also quite a few gentlemen that helped during the process when needed and I appreciate the staff overall how they worked as a team to assure that what I needed it was provided by Brandon's colleagues. read more

CarMax - Used Car Dealers Near Me - Austin, Texas

Fast & Friendly staff! No haggle and they're fast in processing their finance, and paperwork's which makes it easier to purchase the car. They open till 10 pm. Plenty of parking, free coffee and water in the lobby. Very clean facility. read more

CarMax - Lobby - Used Car Dealers Near Me - Austin, Texas

Alex Pena was AMAZING! He was very patient with us and got us our car. Absolutely off the wall customer service. You can definitely tell he loves his job! Thank you so much Alex for helping us out and getting us our car! read more

We went in to get an offer trying to sell my Nissan Altima, Andrew was very nice and the team was very quick! In and out in under 30 minutes ! read more

The great hail storm of '23 took out my beloved G6. After visiting a few lots near and around Austin, and doing some online research, my partner and I found a handful of great vehicles, with decent prices, there at Carmax. We had the good fortune of working with Julian Lozano. I've never purchased from a Carmax before but Julian has ensured that I will return if I ever need another car. He did not pressure us at all, was easy to get a hold of and responsive during the whole process. He even helped when there were a few minor issues with our Mini Cooper after we bought it. Julian put us in touch with their Service center, which is where we met Jonathon. He also had amazing customer service and was very patient and attentive with my numerous questions. He explained what their techs had to say about the repairs and was very flexible about scheduling said repairs. Because of Jonathan and Julian I will now refer anyone I know who is looking for a car to Carmax. read more

My daughter purchased a car from carmax. We had AUTO PI come check it out at the house he said that the tires had dry rot and a nail in it and the oil drip pan was slowly deteriorating along with two other things. Called sales person back to let them know we have the results and wanted them fixed or we're taking it back. The sales person lied saying our tires were ok and the tire sensor was just glitching. My daughters safety is important to us and she could of had a serious blow out and been seriously injured. And when returning the care their manager CHRIS didn't even get up and come to talk to us and try and fix it he just sat there and looked at us. I will never get a vehicle from them again. Make sure to google AUTO PI have them come and check your care out before you 20 days expire and your stuck with a headache. read more

My experience with CarMax has been beyond disappointing. I've only had my vehicle a few months and its been one issue after another. Within the first 2 weeks of buying it, the AC broke. I had to take it to the shop, get a rental for a couple weeks, and wait on repairs. Not long after that, the radiator started leaking, needed to be replaces, and the motor mounts failed, which meant another tow and another rental because it wasn't even safe to drive. Now, the battery is dead. Checked the date realized its a five year old battery already nearing the end of its life and somehow they thought that was "ready for sale" To make matters worse my warranty expired after 3 months and customer service team hasn't shown empathy or accountability for any of these back to back issues. read more

We don't believe we got a good break. We sold a beautiful F-150 2017 to them and even though we had a competitive price of $17,200, they would only accept $17,000. Also, when my husband left the car there, he forgot to get his glasses out of the cubby. I immediately called the next morning and they never got back to me. Another loss of $200. They most certainly don't think much in the way of wanting customers to return or recommend. read more

DO NOT TRY TO SELL YOUR CAR HERE! They will lie and make up issues with your vehicle so they can low ball you. Waste of time.

My sales consultant was Ali at the North Austin CarMax. He is incredibly knowledgeable about a wide range of vehicles and very helpful. He was not only professional but also seemed to really enjoy his job. He wanted me to find the right vehicle. I have bought many cars and had some very good salespeople but this guy is a cut above the rest. read more

My boyfriend just purchased a truck here and Brian Garza was our sales representative. He was outstanding, personable, and friendly. He did an amazing job with helping us and made the process so easy! read more

Do not get your car appraised online. It will be a very low ball offer and then they are locked into that offer for 7 days. I took the vehicle to Carmax and they weren't even interested in looking at it..."Our online offer stands". I tried to explain that I left out some details like leather seats, etc. They didn't care. Took the vehicle down the road and got almost double their online offer. I suggest NOT using their online appraisal "service". Felt like they didn't want to do business. read more

Their sales were professional and nice. But, they would intentionally mislead you and if you don't pay attention to details, you would be trapped so be careful. read more

BUYER BEWARE!!!!! I paid cash via wire transfer and the 2024 car broke down 2 days later!!!! I returned it immediately!!!!!They REFUSED to wire my refund back to me even though that's the promise they made over the phone!!!!!It's been 10 days and I am still waiting for my refund!!!!! BEWARE and please Do NOT pay cash for trash!!!!!!! I gave them ONE star but whoever is in charge of the refunds makes CARMAX a ZERO!!!!!!! read more

This location must love getting sued.... I recently purchased a vehicle and next thing I know, they sent me a repossession letter saying that I didn't fulfill my legal obligations, etc, etc. Well, in human speak; they are claiming that they cannot verify my employment (which is absurd) and want to repossess my vehicle. A fun game of you bring your lawyer and I'll bring mine. And I don't think you're going to win. read more

Wasted 30 mins of my time for them to offer $14k less than KBB shows my car being worth.

I was approved and ready for purchase but you lost a customer because of Alex. He was unprofessional, rude and condescending to say the least. I won't be back. read more

I had a good experience buying a car at CarMax. There is no "hard sell" and the buying process is as easy as it gets for the industry. They allow you to test the car for 24 hours to see if you like the car. I recommend CarMax because of the ease of the purchasing process. I wish all car dealerships were this straight forward. read more

Sold two cars here recently and both were smooth transactions. Took less than 2 hours each time and was impressed by the integrity of the folks I worked with and the speed of getting things done. Could I have sold the cars for more private party? Absolutely. Do I want to deal with all that for the relatively small delta? Nope! Highly recommended if you're ok with the trade off and / or pushed for time. read more

Absolutely awful customer service. Don't trust the inspection team. After paying for a car to be transferred April 25th the car didn't arrive until may 3rd. Within 24hrs and less than 30mi driving the check engine light went on. 3 days to get into their service department. It's been almost 1 week and there are no updates on when the car will be fixed. Just finished cancelling my contract. Carvana was a great experience and customer focused...CarMax is not read more

Got the car in July 2024. Traded in a vehicle and put a down payment down. October check engine light came on. Sent me to one of thru Partner Pal shops and Paid $1100 for a catalytic converter because I was 300 miles outside of the 60,000 mileage warranty. While car was at their Partner Pal shop they backed my car up into their building and damaged the rear drivers side. Their insurance still haven't reached out to me and that happened in November 2024. Check engine light continues to come on and they can't figure out why. Car continues to misfire. I pay a $700 car note and can't even drive my car! read more

Let me just start by saying I worked with Larissa and Julio to get my car and they are both stellar sales people! Thanks to them, CarMax has earned my business when I look at my next car. The Pros: I was looking for a difficult to find color, on a specific engine within a specific budget. CarMax has such a massive inventory that it only took a couple months to find the car that fit. When the car I wanted showed up in the app, I called to have it transferred to Austin at around 1am and by the next day the transfer fee was confirmed and the car arrived within 14 days. The price was fair for the current market and was offset by the extremely high trade in value they gave me on my 9 year old fusion with 120k miles. I was blown away by their offer and immediately agreed to buy the car. Test driving was a breeze, I set up my appointment, showed them my driver license and insurance, then they handed me the keys and said "try to keep it under 20 minutes". It was so easy and relaxing getting to test the car by myself. I felt unhurried and was extremely pleased with the condition of the car. The Cons: The car was advertised with blind spot monitoring by and heated seats, two options I really wanted. I discovered these features were not in the car by myself on the test drive. A bit disappointing that I paid $300 to have it shipped here when it was falsely advertised. These were not dealbreakers but I did find it irritating that I was not offered my transport fee back after ordering a car that was not what was advertised. This is honestly my one complaint, it felt a bit misleading. The ad also stated that the car had two new tires but all four are matching and very bald. This is not as big of an issue as I could see this when I inspected the car and it was not a dealbreaker. However, for the price of a performance car, it would have been nice if CarMax actually followed through and installed the fresh tires. This is extremely nit picky but there is a large stain on the passenger seat that was not disclosed anywhere in the ad. It is very ugly and according to my mechanic needs to be reupholstered to correct. This would have been nice to know as the lighting made it invisible in the sales photos. Overall: I adore my new car and find excuses all day just to drive it. I will certainly be considering CarMax for my next car and can't wait to work with them in the future. read more

CarMax - CarMax 2015 Dodge Challenger RT - Used Car Dealers Near Me - Austin, Texas