Our recent purchase of a CPO Defender was AMAZING! Luke D'Alessandro, our sales associate, is one of the most genuine, enthusiastic and pleasant individuals to work with when buying a car. Detailed, listening with intent and very knowledgeable about the vehicle, the buying process, the dealership reputation and customer service, really comprehensive skills and a great attitude. WOW! HIGHLY RECOMMEND!! Harrison Engelby, our sales manager, went the extra mile to support Luke with his attention to detail and helped expedite finalizing the purchase above and beyond our expectations! AMAZING! read more

I am writing to share my appreciation for the exceptional customer experience I recently had at Sewell Land Rover North Austin. From the moment I began exploring options for my new preowned 2024 Land Rover Defender, the entire team Camille and manager Brock demonstrated a level of professionalism, attentiveness, and genuine care that exceeded my expectations. They took the time to understand my specific preferences and criteria for the vehicle, ensuring that every recommendation was tailored to my needs. Their knowledge of the Land Rover lineup, combined with their patience and explanations, made the decision making process clear, enjoyable, and stress-free. What truly stood out was the attention to detail throughout sales process and delivery experience. From initial discussions to final delivery, they maintained communication, anticipated questions before I had to ask, and made sure every step was handled efficiently. The courtesy, respect, and professionalism displayed by the staff reflected Sewell's commitment to customer satisfaction and high standards. I've owned many vehicles in my 66 yrs of life, Lexus, BMW, Cadillac And never experienced this level of professionalism at those dealerships. I'm a first time buyer from Sewell. It was your reputation that got my attention. It is rare to encounter such a personalized car-buying experience. The team at Sewell Land Rover North Austin made me feel valued as a customer and reinforced why Sewell has such a strong reputation. I would like to specifically recognize manager Brock and saleswomen Camille Majeres for their dedication, knowledge, and excellent service, which made the purchase of my Defender not just a transaction but a genuinely positive and memorable experience. Please extend my gratitude to the entire team at the Austin location. I hope that corporate leadership is aware of the outstanding work being done there it deserves recognition. I will recommend Sewell Land Rover North Austin to friends, family, and colleagues, and I look forward to continuing my relationship with Sewell in the future. read more

Went to purchase a car, did not have the most seamless and best experience with tactics like keeping my keys and making me waiting a long period (5 hours literally) to get me a car estimate for purchasing a brand new car, even though no one was around at that time. I just decided to go to another dealership and buy a brand new luxury car instead. read more

Just wanted to reach out and thank the Sewell team. Chase, who sold us a certified Defender last year (which I love beyond any other vehicle I've owned), was so nice and knowledgeable, sent us a Christmas card. Fabian, service advisor, has been beyond wonderful. I have been ill of late and not really up to an hour+ drive to the dealership so he managed to bring me a loaner vehicle and take mine to the shop. The most amazing service I have ever received from a dealership. Highly, highly, recommend this dealership. My car goes into the shop dirty and comes back looking beautiful. I love that they send texts with updates and give you a video representation of your visit & invoice. Amazing team! So glad I purchased a vehicle from Sewell. read more

I would like to share the horrible experience I had to endure at Sewell Land Rover North Austin. This week, I left my Land Rover at Sewell North Austin for service (I was already a customer) with the intentions of getting it trade if the cost of fixing was too high. My husband and I were pretty much ready to purchase a car there, did the test drive and really liked the Jaguar we last drove. Then, my husband had to leave for work and I stayed with the sales lady to review details. The sales lady called her boss to review prices with me. Then, Anthony Sánchez steps into her office with an arrogant attitude making me feel uncomfortable right away. His answers were condescending, and he didn't provide any useful information whatsoever. He even questioned me about information I was providing, while pushing me into giving answers I wasn't confortable sharing at the time. If this is a sales tactic, it definitely didn't work with me. In my opinion, he was rude, arrogant and chauvinistic. He basically stepped into her office to mansplain and undermine the sales lady's efforts. I left the place feeling very troubled. And also sad for the sales lady, this was going to be her very first sale ever. She was about to close her first sale with us. We wanted to give her that first sale. She was doing an excellent job. After this incident my husband and I decided we were not going to do business with this establishment. I contacted the sales team and coordinated for my car to be towed from their premises that same day. Well, guess what? When the driver arrived he was informed that people at Sewell couldn't find my car keys. So the towing company left without my car and couldn't complete the service. As I mentioned, I already had coordinated this with two people from Sewell. They had the towing company's info and ETA. Now this: when I called on Tuesday morning to try to coordinate my car getting towed one more time. Ben from services tells me that my car was towed the night before, that the receptionist found the car keys. And that they didn't know the name of the company they gave my car to, or where my car was located at the moment. They gave away the car and didn't have any information about it. Basically, it was my problem to figure it out. Ben's attitude wasn't helpful or empathetic about the situation they had created. All of this happened within 24 hours. Honest mistakes as Luke called them. All they did was to apologize and minimize the situation. Taking zero responsibility over the mishandling of every single mistake they made. The past is the past according to Luke. All of this, to later call me to say they did have my car and that it was all a misunderstanding. How many mistakes can this company make with one client within a day? This was either malicious or terribly incompetent. Overall, this place has a real administrative and customer service problem. My experience with them was upsetting, frustrating, traumatizing and even ridiculous to say the least. Unprofessional is an understatement. Buying a car should be a happy, safe, positive experience, what I received from Sewell was the complete opposite. Avoid at all cost. Edit: when Luke, the GM called me he didn't offer the reimbursement for the assessment, or to have my car towed. I had to contact him the next day to request these two things, since my insurance was taking too long to find a towing company and I didn't want to have my car at their possession for another minute. No, they didn't come up with any of these, because they don't know good customer service. read more

The customer service here is GREAT! I saw a listing for a Lexus RCF on their website and inquired for more information on it. Brenna IMMEDIATELY texted me back with all the details and gave me convenient times to call. The whole process of buying the car took about a week because I had to sell my old one, but the entire time Brenna was so patient and so helpful! Other places that had an RCF said they would hold the car for me if I put a down payment, but Brenna held it for us anyways without us even asking! She was the most helpful person. She literally did so much for me, kept us updated every single day, and made sure the car would go to us. I'm based in Utah, so once the payment was made she shipped the car out to us immediately and kept us updated w the shipment. Best salesperson I have literally ever met! If you want to buy a car this is the place WITH Brenna. This girl deserves a raise!!! read more

Sewell Land Rover North Austin - Car Dealers Near Me - Austin, Texas

Easiest 5 star review to give! Chase T. was awesome to work with. I knew which car I wanted and he worked with us to get to a price point we were comfortable with. The finance department is eliminated at this dealership, so we worked with Chase from start to finish. It was a seamless process. There was no sitting/waiting around for hours, everything was ready to go when we arrived- we just had to sign and go over the car and ask all our questions. We knew nothing about Sewell going into it and feel very lucky we ended up there. Thank you Chase! read more

This is an exemplary dealership of which all should aspire to be. Without being negative about the other option downtown, Sewell is leaps and bounds better. We took our 2018 F-Pace 35t R-Sport for complimentary scheduled maintenance which wasn't purchased from this dealership, but they treated us as if we did. While waiting, we inquired about viewing the 2020 F-Pace SVRs that were on the lot. Justen Green, our sales experience manager, promptly showed us multiple options that accommodated our requests. After a few test drives, we immediately knew which one we wanted. Justen provided a very seamless, no pressure, hassle-free service and handled the entire sale from beginning to end without us being juggled around by other staff. Joe Ramirez, our assistant service manager, always greets us with a smile and is so keen to resolve any issues our vehicle may have. Also, thank you Valerie, for being awesome with our daughter. They truly make us feel like part of their "Jaguar Family" here. To note, I was a bit concerned when Sewell took over Park Place a few months after we purchased our vehicle, but I haven't noticed any changes yet; same great staff, same great service. PROS Complimentary car washes Same day service and extended service hours Complimentary loan cars Ceramic coating CONS None read more

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WORST dealership and brand EVER. I made the horrible decision to lease a new Jaguar and I've had nothing but problems from the very beginning. My check engine light has been repaired 12 times in less than two years. My car is gone anywhere from a few days to 3 weeks a time. This dealership fixed it last time and said it was an "update" that needed to be done. Yet, 6 days later it's back AND NOW THEY REFUSED TO SERVICE IT! They said it's because I told them I am not happy with the brand (rightfully so) and would never buy another one! So...I'm sold a car that has ongoing issues and because it's caused me so much stress, anxiety, and incredible frustration that I don't want to buy another car from them, they won't help me! Disgusting!! Take your business elsewhere! read more

Rip off! I bought a Range Rover knowing very well that the service can be expensive. Having said that, $150 for new wiper blades and $607 to install a new battery is abusive. The dealer gets away with it by selling that the onboard computer has to be reset when changing the blades or replacing the battery. Sad that taking advantage of your customers at every possible opportunity to make an additional dine has replaced providing true value and working with customers to build loyalty. read more

I have been a customer of Sewell Land Rover since they opened in North Austin. The best customer service I have experienced. Friendly, no pressure sales team and excellent service team. The customer lounge area is very nice and the specialty coffee and free cookies don't disappoint! Jeff K read more

Really took the time to work with the warranty company to get approval for the parts coverage. Tony & Robin great service representatives that kept me updated each step of the way. read more

Where do I begin. They won't look at your car without paying a non refundable $250 fee. $600 to replace a key. I asked them to re-clip one of the air fins back on my AC vents that was disconnected, they quoted me $1,300. I looked at it and did it myself in about 2 seconds with needle-nose pliers. A warning light came on my car and they told me it is a faulty shuttle valve switch and quoted $4,263.65 to replace the module. I replaced the shuttle valve switch myself for $30 and the light still came on. I left and took it to Austin RoverWorks and they said the light just indicates low brake fluid. He topped it off for free and the light turned off. The mechanics at Sewell are either inept and did not know what a basic warning light was for or they were fraudulent for trying to charge me $4,263.65 when all they needed to do was top off a little brake fluid in a tank that is extremely easy to access atop of the motor with a simple cap. No tools required! It was as simple as changing wiper fluid or coolant. read more

Truly customers friendly and always accommodating to my needs. After dealing with multiple Jaguars Land Rover dealers both in the US and Germany. Sewell truly has been the first shop that's truly deserving of 5 starts. The service department is amazing and treats me like family. It's very easy to schedule appointments, take my vehicle for recalls and receive loaner vehicle. I am very please with their service and most definitely recommend them. read more

This is the place to take your Range Rover! Great customer service! I switched from the downtown Land Rover after mistakes / lack of integrity from the service department, (after spending thousands of dollars on my 2020 range rover to get serviced ). At Sewell I was treated well, and thoroughly enjoyed the experience, the service, and the prices. The service department was prompt, helpful, and very thorough and explaining everything. They didn't try to get me to do un-needed services, and completed my services quickly. Gave me a loaner vehicle, and communicated the whole time. Just a super nice, hardworking group of people I enjoy interacting with! read more

I was looking to trade in my 2016 RR Sports for a new one. I called Park Place and Dennis Cardona helped me. Wearing mask and gloves He delivered a few vehicles for me to test drive. He even took my car into the dealership for an appraisal. That's customer service in these times of Covid-19. Cade the sales manager and Dennis made the purchase easy and smooth for me. They called me when the car was ready and I simply stopped by the new dealership and picked up my new RRSports. What a beautiful dealership. First class. Dennis even texted me 4 days later to see if I was happy and if I needed anything from them. Thank you guys, be safe and welcome to Austin! read more

Today, 6/1, I had probably the best car buying experience I've ever had at this dealership with Michael White. First, he quickly got to work asking me just what I asked for and he is a literal Google of Range Rover knowledge. He REALLY knows not just the features of the car but the inventory they have. He patiently went on several test drives with us and explained differences in models and what expectations are realistic to have. He never pressured, just informed. Right at closing time we decided to take the car and he stayed late to sell it to us!! One of the great things here too is he worked with us all the way through the financing piece and once again his immaculate attention to detail and strong knowledge showed. He even cleaned up the car, pulled it into a bay and put a bow on it. And again this was after they were closed!! He really wanted us to have a good experience and we did. Thank you. We LOVE the Velar! Five stars. A+++++. read more

Yay, I get to write a wonderful and deserving review!! This place is awesome, it's new and clean and is run very efficiently. The staff were all really helpful and professional. I had taken my Range Rover into the downtown location (not affiliated with Sewell) four times at least to fix an engine light that kept coming on. After the fourth time and much frustration I said I will drive to Sewell even though it is much further. Matt, the service manager was determined to figure it out. He worked with his technicians and fixed the problem. It is with the drive, trust me. read more

This location is by far the best with customer service. I love my Range Rover and they go above and beyond for their clients! The waiting area has a nice lounge to kick back and relax or grab coffee or soda. Their service manager Daryl makes sure everything goes smooth and is very accommodating to his customers. Highly recommend! read more

Worst dealership of a sorry lot! There is no such thing as service here....it's more about making money. Beware of the "prepaid maintenance plans" they push at you. Ask specifically what they will do and when and then make sure YOU register it with Land Rover. Don't rely on them to do it. Their owner Carl Sewell pushes his book (at 12.95 a pop) called "Customers for Life." Well count me out....I will not be a customer again. By the way this location is not owned by Land Rover, It is some kind of franchise (not disclosed) and you are on your own dealing with them....corporate will have nothing to do with you. Even the "sales manager" Chris Lisa lies to you but is willing to admit things could be better at Land Rover since TATA took over. Good Luck! read more

After buying Land Rovers in San Antonio and giving up on that dealer understanding how to treat customers with care before and after the sale, we decided to try Sewell. Our salesperson, Kristen Meredith, fulfilled all her promises, did a great job with communicating over several weeks and made the entire JLR experience what it was years ago. We love our new Defender 110 and will be buying other vehicles from the team at Sewell. read more

Top notch customer service! I never thought I wouldn't dread going to a car dealership for service, but this dealership has been so wonderful. They get you in and out SUPER fast, and wash my car & vacuum inside every time I come! read more

Outstanding presale and post sale attention to my interests (features and price). Comfortable place to visit and I could not ask for more on the purchase of my second Jaguar, an 2021 CPO E-Pace SE. read more

I was super excited to buy a Range Rover for my husband for his birthday gift on December 12, 2020. The salesperson, Matt Jobe, was super nice when helping us select the model that was right for us. The problems started as soon as we left. We thought we were buying a NEW Range Rover, to realize it was used (my bad, I guess I should have read every single line of the contract, but who does that as you trust the dealership to be honest). We drive the vehicle back to our second home in Colorado to find the hatchback does not work...I guess that is because it was used and not new?? No problem we think, as Matt told us we could have it services at the Ford dealership (closest Land Rover dealership is 3 1/2 hours away) in our Colorado town. NOPE!! They won't do warranty work. I reached out to Matt for a solution. He said he would have his Manager call me. That was well over a week ago and NOTHING! Buyer beware with the dealership. We won't be back. read more

Service department at Sewell North Austin is the worst! April 7 I went to them because my brake light was on. It was a torn wire and they fixed it. On April 13 I had to have the car towed there because the back tire locked up. They said I needed new brakes, the emergency brake shoes were gone, burn marks on the rotor, and the lug nuts on both rear wheels weren't tightened properly. I just had the brakes done at the San Antonio dealership in November and sent them the receipt. They replied the dealership in San Antonio didn't adjust the brakes properly and they were going to see if San Antonio would pay for it. Then they said I need a new battery. Keep in mind I went there April 7 and during their multi point inspection nothing was wrong with the battery then, but a week later it was bad. I also pointed out the lug nuts were loose because Sewell North Austin didn't tighten them April 7th when the car was there. The reply I got back was they only took off the right rear tire and it was the left rear tire where the lug nuts were loose. Text message clearly says both rear tires had loose lug nuts. I go and pick up the car. The only thing they did was adjust the brakes. I questioned them on how I needed new brakes, emergency brake shoes, and the burned rotor but now I didn't need anything. It was excuse, after excuse, after excuse. Am I driving a car that needs new brakes? they said yes, but then said no. Did I need a new battery? It was fine on the 7th, but on the 21st it wasn't. I would be happy to provide all the text messages to whoever wants them. Shady! Shady! Shady! read more

Yesterday I dropped by the dealership without an appointment. Tony Rangel was so nice and helpful and had (what I thought was a problem) fixed while I waited. Turns out I missed downloading. Since my car is new and I'm trying to learn how to use it, Connor was available and he taught me everything about my car. He took his time and didn't rush me at all. He is such a nice young man with lots of patience and I really appreciated his help. Now I know all about the wonderful features my car has. Thank you Connor. I will be able to use my assist parking with confidence! read more

I just got back after an impromptu run from Waco to Austin to pick up my 2019 Jaguar I Pace after only one month in service. Ben Henderson called last night to let me know they had finished my car and I just got back to my office after driving all morning. I have a million things to do but had to stop and take the time to write a review for these guys. I have used 2 other JLR dealerships in Texas and this is the one to go to. If you are in Texas I can not urge you strongly enough to come here and let these guys treat you how you are hoping to be treated when you go to a dealership. They have provided me with loaners when needed, never complained when I have brought the car back again for service despite not purchasing the car here. You would think I bought 3 prior vehicles from these guys at sticker. Personal calls from the service manager Matt Humphrey to help track my progress, you name it. These extremely nice and extremely competent people never once got rude with me either, even when I got upset I bought my Ipace in Minnesota (Shout out to salesman Lloyd White) at another top notch dealer but next time I am just going to come to these guys, I know they will take care of me. I highly recommend you do the same read more

Just moved from out of state with my I Pace. I have been in on two different occasions and Mary helped me both times and was super friendly and accommodating! read more

Disapponted with service at this location. They never seem to have their act together. Disappointed since it is now a Sewell dealership that the customer always seems to be wrong. read more

Owning a Land Rover it's expected it will be in the shop on the regular. This dealer's service department makes the fact that the vehicle is mechanically "high maintenance" a pleasure. The service advisors are friendly, knowledgeable, and communicate well. They have always had a loaner available for me. They've taken prompt care of our issues and return our vehicle clean. They are leaps and bounds better than the LR dealership we had to deal with when we lived in FL. read more

I bought my Range Rover here, great sales experience. However, now almost 2.5 years later, "Service" continues to suck miserably. I have not gone back to Sewell for service the last 2 years because they can't answer simple questions over the phone, get the excuse from service " I can't find any techs at the moment..." and Service Advisors have never once called me back as promised. Overall very unimpressed with this outfit and will not be buying my next RR from this place. read more

My wife and I could not be happier with Park Place! This is the kind of professional service for our Jaguar we've been waiting for. The people are friendly, attentive and competent; their work is quick and professional. The price of the service actually came out less than the initial quote, which was awesome, considering we've come to expect to be charged a lot more than the quote. Park Place was an all-around refreshing experience. I'm excited we won't have to suffer through going to Jaguar of Austin's disappointing service, or getting over-charged by them ever again! read more

We recently purchased a vehicle from Michael White. He was professional, courteous and made the entire sales process easy from beginning to end. We are very happy with our purchase and we will be looking forward to working with him and Sewell in the future! read more

Had a problem with my door on a 2016 Range Rover. All staff processed the repair and ran my extended warranty in a timely manner. Their loaner program is fantastic, after service the even returned our vehicle cleaned and washed. Will be going again. The only reason 4 stars and not 5, feel they could have better continuity between staff. I had to provide documents twice because a staff member didn't upload the documents and decided to leave the store. On pickup the person checking me out wasn't tracking my extended warranty. Easy fixes and extremely professional place to go. read more

Great service for the first time at a car dealership! Never felt pressure and even sent a thank you card.

Called the service department in the morning and they arranged for a dropoff time that very afternoon. Got my 40K free/Jaguar covered service, they found a hose to my window sprayer that had been disconnected by Safelight Auto when they replaced my windshield, fixed my sprayer 4 free. They also gave me a competitive quote on my Michelin Pilot Sport XL tires so I ordered a pair and had them installed within two more days, 2 years road of hazard included (these special performance tires are not stocked.) All while I drove around town in nice new Jaguar F-pace they gave me as loaner. Kudos to Joe, my service contact, great communication. read more

Finally, Austin received the customer satisfaction expectation of owning a Land Rover when compared to other luxury vehicles. We had not so good experience with the other Land Rover Dealer in the city before. Even though I live close to Downtown Dealer, I am so glad that we could get our vehicle serviced in Sewell Land Rover North Austin. I understand that Downtown dealer was overwhelmed since it was the only dealer in the city before where I had to wait at least 30-45 days to get in serviced or even get a loaner,. But when you compare the customer service which Sewell provided was simply excellent. Scheduling service was a breeze with same-day availability and even provided a loaner. Tony Rangel, the Service Manager was the best! He is patient to listen to all the car issues and he is awesome in communications and is courteous. Even though I live 45 minutes from the Sewell against 10 mins to my downtown dealer, I would always prefer Sewell in the future. Can't thank enough! read more

Sewell Land Rover North Austin - Car Dealers Near Me - Austin, Texas

I bought my Jag from Park Place in Dallas, and I've had it serviced at the only option in Austin downtown for the past 7 years. Keeping this nice, I will say that the other place was a complete disappointment on almost every visit. I was so excited to learn that a Park Place dealership was opening in N Austin. I took my car in for routine maintenance and I could not be more impressed. Joe Ramirez in service was top notch. The customer service was beyond exceptional. Park Place has earned my future business. read more

Just was in the show room. The receptionist greet us, she was pleasant. Looking at the Defender 90. Not a single salesman came over. Thank goodness the service department is so great when I bring in the Jag for TLC. read more

After a bad experience at another Land Rover dealership we had a great service appointment at Sewell. They were helpful, fixed the problem quickly and have a nice lounge to wait in. Will definitely be going back. read more