Bought a car using the internet for the first time, I was a little stressed but Eric Pena and Ryan Faglie answered all my questions and put me at ease. car got delivered and i'm pretty darn happy. read more

They sold me a car that had been wrecked and only disclosed that information days after the final paperwork had been signed. 3 months later the "repairs" they had done and assured me were done right have started coming apart and now will do nothing about the situation. they said I waited too long to say something to them. How was I supposed to know that it would take that long for the bumper patch and the hood to start coming undone! the only offer they made was to sell me a new car for another 20 thousand dollars on top of what I am already out! very shady business and owners read more

The dealership is horrid. From the lack of employee facilities (the service guys offices look like garbage with 25+ yr old window a/c units, to the baseboards being disgusting and rotten. The place needed a new paint job 20 years ago. Are they making money? If so why are they not reinvesting it in the dealerships atmosphere. Maybe I'm just jealous of my wife's Toyota dealer, but they take care of her and she wants to go there. I dread going to this ford dealer it's like visiting a decrepit office from the 70s that's fallen into disrepair. Just hate taking my nice truck to such a poorly maintained dealer. I hate going out there due to the longer drive, but Marble Falls Ford is much much better. This dealership just feels nasty. The dealer should clean the house, but this dealer is lazy af. read more

Came in ready to buy a bronco I found online. Browsed the lot and walked through the lobby twice where there were at least 20 employees there and not a single one said a word. They were all chatting with each other and didn't have other customers. read more

I have used various Covert locations for many many years, but I am so frustrated right now with Covert Lincoln on 183 in Austin! The sales person will not return my phone calls and I get put on hold and transferred all over if I ask for a Manager. This is not a good look! read more

I took my truck there for an oil change and recall over six months ago. They drove my truck into another vehicle and had to keep it for an extra week while they fixed the body damage. They said the parts for the recall were on order and they would let me know when they came in to install. I call TWICE last week and left messages for PATTY and NO ONE has returned my call. This place provides horrible customer service and I would not recommend them as a dealership. Go to Leif Johnson. Much better customer service and communication. read more

I cannot say enough about my experience at Covert Lincoln and with Product Specialist, Mike Dixon. I had been in the market for a new vehicle for some time and had many different types of experiences. I was thrilled at the service I experienced with Mike. I had a few cars I was interested in, and he explained the options/features for each car in great detail. He was able to answer all my questions to great satisfaction. I was fascinated to learn about Covert's client convenience options regarding service! I am a former Lexus owner, and I now think Covert has them beat with all their options! Mike is highly personable and knowledgeable, and he treated me as if I was his only client. I had a VIP experience with him and I now own a beautiful car with numerous safety features and fun options. He delivered the car to my home, made sure I understood the car's features and mentioned that I could always call him with questions. He introduced me to the team, and I am confident my needs will be met. If you want a great vehicle with fantastic customer service options please ask for Mike Dixon. I have owned a few businesses in the past and I can assure you I would have recruited him! read more

Covert Ford Lincoln - Car Dealers Near Me - Austin, Texas

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I was just told if you make an appointment for maintenance it is for no reason. They are first come first serve here at Covert Ford.

My experience with the Ford service department has not been good. My vehicle is currently at an independent auto repair shop for a second opinion. I turned in my 2019 Lincoln Nautilus to the service department for symptoms and issues regarding the transmission. According to the service department the transmission needed to be replaced and was replaced. Over $9000 paid A few months later my vehicle started displaying the same symptoms and issues as before (shuttering and jerking upon take off, and hard shifting). I turned in the vehicle again for service and was told that the EGR valve was this issue and needed to be replaced. Trusting that your service department, I authorized the repair. Over $600 paid When I received the vehicle back again, I drove it to the mailbox and gas station to get gas and the vehicle was doing the "same" thing....(shuttering and jerking upon take off, hard shifting). I notified the service advisor Daniel and arranged for the vehicle to be turned back in. After the vehicle was turned in, I was notified that the issue was the ABS sensors, and they needed to be replaced. Over $1000 quoted Leroy Hargrove Jr. read more

1 Star - 45 Years Meant Absolutely Nothing After 45 years of loyal business with Covert Ford, I am finished. I purchased a 2023 Super Duty and then a 2024 Super Duty -- both of which ultimately qualified under Texas Lemon Law. The 2023 Super Duty experienced catastrophic failure: the fuel tank literally fell off onto the dealer lot as I was driving off -- in front of the salesman. A brand-new truck. The fuel tank fell off. That same 2023 truck then spent approximately six months at the dealership undergoing repeated repair attempts before Ford engineers ultimately admitted they could not correct the problems. It was bought back. The 2024 Super Duty suffered chronic red-line engine overheating issues. In under 15,000 miles, turbochargers and major cooling system components were replaced -- yet the overheating problems persisted. It too was bought back. When requesting a price on a 2026 I asked for pricing details and was told they could not provide a price until the truck was delivered. After 45 years as a customer, that lack of pricing transparency was unacceptable. I purchased extended aftermarket warranties on both vehicles. On the 2023, no extended warranty credit or refund was ever proactively offered -- period. On the 2024, I only learned from Ford that I should request a warranty refund from Covert. Even then, when the truck was bought back in under 12 months with only 15,000 miles, I was refunded only half of my UNUSED warranty -- and only after weeks of arguing. The explanation I was given was "per policy and Mr. Covert." On neither buyback was I informed that I could request a Texas sales tax refund. I had to discover that on my own -- and in the case of the first truck, it was too late due to filing deadlines. That financial loss could have been avoided with basic guidance. Despite two lemon law trucks and decades of loyalty, there were no goodwill gestures. No discount offers. No promotional credits. No consideration. Nothing -- just retail. No advocacy. No leadership. No standing behind what they sold. I was left to deal directly with Ford Motor Company and navigate the Texas Lemon Law process entirely on my own. A company shows its character when things go wrong. In my case, 45 years counted for nothing. When a dealership won't stand behind a customer after a truck that spent six months on their lot and another requiring major component replacements under 15,000 miles -- fails to proactively refund unused warranties, withholds half of a refund, fails to inform the customer of tax recovery options (causing missed deadlines), and refuses pricing transparency -- that tells you everything you need to know. I will never buy from Covert again, and I strongly caution anyone who believes loyalty will matter when a serious problem arises. If management would like to publicly explain why a loyal exclusive 45-year customer was left to handle two lemon law cases alone -- why extended warranty refunds were not proactively offered -- why half of an unused warranty was withheld -- why I was not informed about a Texas sales tax refund in time to recover it -- and why pricing transparency was refused on the 2026 -- I welcome that response here. read more

I took my ford maverick in to be serviced at the beginning of November because I bought it brand new a year ago and now it won't start. It is hard to get a hold of anyone to get updates on my car. They gave me a rental after three weeks and now the rental place is saying that ford has not called them to extend the rental agreement even though I have texts saying they would extend it. When I do get a hold of someone they say they can't calibrate their own machine. I'm regretting ever doing business with these people now. It's too bad I can't put no stars read more

Is this the BEST service experience ever?? You be the judge. Here's what happened: I went in for an oil change on 12/12/25 (not covered by warranty, but i love how they wash and detail the inside and outside of the car so I ALWAYS come here). While they're inspecting the car, Fransisco notices I need a new battery. "Eh, out of budget for me right now" I tell him. BUT WAIT Instead of trying to sell me a battery, the legend Cisco points out that a new battery is covered under warranty for my 2022 Lincoln Corsair. "I don't have a warranty" says I. "You do for 9 more days!" says he. So I come back Monday for a new battery. In and out in 90 minutes, I am -- but the whole time I'm waiting for the other shoe to drop. And drop it does. Jimmy tells me I need new hood struts. Again, I'm no fool -- I'm not falling for this upsell. le sigh Okay Jimmy, what's that gonna run me? "Oh we can get it covered under your warranty since it's still good and it's when the car is dropped off that matters." "Oh!" I respond, completely surprised, looking around for that other shoe that never hit me. Okay can we do it today? "Well..." Ah, here it comes I'm thinking. "It takes a week or two to replace those." THERE IT IS! I knew there was a catch! Except... "But don't sweat it because we can get you a rental under your warranty for the whole time it's in the shop!" This is wild. Okay, I'll be back tomorrow (12/16/25, cutting it close). I get home and get a call from Tracy. "Hey there, this is Tracy from Covert -- I'm calling because you may have gotten some bad information on rental coverage." Bummer. I knew it was too good to be true. Except Tracy called me back the next day and said they worked it out and I'm good to go! So I bring in the car on 12/18 (eek, 3 days left of warranty), they order me a lyft to take me to hertz, get me my big ol' SUV that fits me (I'm large) and tell me my coverage is good for 10 days. This is slightly worrisome with the holidays and all, but they assure me it'll get done. I call on the 26th for an update, and they tell me the parts were ordered that day and take 2-3 business days to arrive. I voice my concern about my coverage ending the 28th on the rental, and get a call back from Patrick that afternoon. "Don't sweat it, we got your rental coverage extended another 10 days!" WOW. Fast forward to Tuesday, 12/30 (well past warranty end now), and I get a call from Cisco. "Hey Mr. Bengal, mixed news for you sir -- the car is ready BUT there was an issue when we were doing the struts. TLDR (too late for that but still) the warranty wouldn't actually be able to cover the struts, but because they said it would, they honored it on their end by applying a bunch of discounts. Cisco felt bad, but let me know I *would* have to pay a bit. Total out of pocket: $21.85. I brought them a catering tray to show my appreciation, but that damn sure isn't enough so I'm writing to share the experience. and let everyone know that I will 100% be buying my next car (looking at a Lincoln Nautilus) from Covert Ford/Lincoln, and splurging for the extended warranty -- all because of Tracy, Cisco, Jimmy, and Patrick. This is the first time in my life that i've ever felt like my service center is trying to help me rather than trying to upsell me, and I couldn't be happier to have car trouble! read more

Home of the old bait and switch. They had a 2025 bronco big bend listed on car gurus for $45K. So I show up to buy it and they have it on the lot for $49K. I inquired on the difference and the salesman (who clearly didn't want to waste his time on me) said that it had add one which raised the price. The add ons he was speaking of are all in the pictures of the vehicle at the $45K price. But he said their website has it listed correctly. So, while I'm sitting in the vehicle I pull up the website and it has the same pictures with the vehicle listed at $42K. So which is, $42K, 45K, or the 49K on the window. The salesman said he could knock off the dealership markup and it would save about $4K in cost. So I asked for a quote. A few minutes later he brings out a sheet showing $52K! To be clear, they have the vehicle listed with pictures on their website for $42K, yet they marked everything up by $10K. I know they don't care about reviews, but hopefully this prevents someone from wasting their time on what looks like a good deal but turns out to be a way to rip you off. read more

UPDATE with picture: I was told someone would call me in 6 mins. Still no call and it's 30 mins later. I sense no call is coming. Omg. I brought my new mustang in to have the license plate put on and I believe my car left damaged. I have a ding on my hood and scratches and i can only imagine something from the drill fell on it. The manager Rickey did not call us. The salesman said he spoke to Ricky. Also, I had a strange call from someone else there saying my car warranty was being canceled. Then in another call he said he didn't say that. Then he admitted he did but that it was meant for some other ccustomer with a similar last name. Wth? read more

Covert Ford Lincoln - Car Dealers Near Me - Austin, Texas

I would say overall, Covert's staff is friendly and courteous, however for a second time now I've had a negative experience that I want to make sure people can learn from. When I bought my truck they upsold the "Covert Advantage" package where you pay in advance for service visits in return for a discount. What was not highlighted for me (though I assume it's in the agreement language), was that there is an expiration for use of these service visits that my mileage per month will not be able to meet. Bottom line, I was told today that I will likely be unable to use at least two of these visits, as they will be past the expiration. Just be aware of this when buying a vehicle as it was not pointed out to me during the sales process. My fault for not reading the language closely (which I'm taking into account in my rating), but when you buy, there are all these documents coming at you in rapid order and the staff should make sure this is a fit for you before selling. Hope this helps someone in the future. read more

At Covert Ford, it has been a pleasure working with Blake Ricketts on the sales team and Tyrone Mitchell on the management team. Blake and Tyrone work together to complete the deal. I cannot thank them enough for all the help they have given me. Rick C 12/13/2025 read more

This was the strangest dealership experience I've ever had. The showroom has no vehicles inside -- it looks more like a 1960s movie set, with employees sitting in cubicles chatting with each other instead of helping customers. There were many employees buzzing about, yet not one greeted us or asked if we needed help. When we asked to see the Aviator and Nautilus, the woman behind her desk acted as though she couldn't even understand why we were there. At one point she said, "You want to sit in a car???" We sat in a blazing hot Aviator outside, and when we then asked about the Nautilus she told us we "should have said so earlier" because she'd have to get the key. Her attitude was so off that we honestly wondered if we had bothered someone who wasn't a salesperson. When my husband asked her to be sure, she replied, "Yes, why do you ask?" I told her I liked everything about the Aviator but was concerned about reported windshield wiper issues -- a reasonable concern when considering such an expensive purchase -- she dismissed the question and told me the wipers on her Cadillac squealed, as if that was a helpful comparison. Nobody wants to spend a lot on a car and then deal with a recurring annoyance. The whole experience felt bizarre and unprofessional. The contrast with Covert Cadillac could not have been sharper: as soon as we arrived there, a friendly salesperson came out to the parking lot to greet us, asked how he could help, and offered us water. The facility is modern, the staff are attentive, and the service actually matches the brand. If you're considering a Lincoln, skip Covert Lincoln in Austin and go to North Park Lincoln in San Antonio (or even Covert Cadillac if you're cross-shopping), where you'll be treated like a valued customer. I cannot imagine how anyone could be inclined to purchase a vehicle at this dealership. read more

I waited a while to give a review, Covert Ford had a beautiful expedition that I was interested in. I did everything online for a quick smooth process to have the vehicle ready to go and picked up. Since getting the vehicle one of the sensors in the back was malfunctioning. I thought something minor but I was still interested in vehicle. Dulce worked with me on getting a loaner vehicle at the time. Come a few days I get my vehicle back. I drove the Expedition for about 1 week and again I'm having issues on the vehicle. Numerous texts and I was told to wait til my plates come in to get my vehicle serviced. I took the expedition last week 7/24 and yet to hear anything. I feel like I'm getting the run around. Beware to any customers make sure you drive vehicle first before making a big purchase from Covert Ford read more

Terrible servicing dealership. They charged $240 to misdiagnosed my car's issue and charged hundreds for a repair that didn't fix anything. The technician then rediagnosed the issue citing a different hardware needed replacing to fix the issue at an even higher cost. Not only did they fail to provide proper service, but they are charging me for their mistake. Communication is awful--never timely. A response took days and repeated callbacks for an answer. Avoid this place at all costs. Completely dishonest and overpriced. read more

Last year, I bought a truck from Covert Ford Lincoln. Since it has been a year, it was time for my annual inspection. My truck failed inspection, because it has no muffler! A vehicle should not be able to pass an inspection without a muffler. I've contacted the dealership for help, but they've been unwilling to fix the problem thus far. I have pictures from the day I arrived home from the dealership last year that show the underside of the truck with no muffler. Still, they won't help me in any way. In my opinion, they falsified a passed inspection on my truck in 2024. read more

I sold my car to Covert Ford on 8/25/25, and as of today, I still have not been paid. When I agreed to the sale, their representative told me I would receive a check within 24-48 hours by overnight mail. That never happened. I've had multiple conversations with them since, and each time I've been told different things about when I'd get my money -- but weeks later, I'm still waiting. They already took my car, yet I have nothing to show for it. This has been a frustrating and unprofessional experience. If you're thinking about selling your car, you're better off going anywhere else. At least then, you might actually get paid on time. read more

This is my 3rd time working with Mrs. G in used cars, and I highly recommend going to her. She will go above and beyond to help get you in a car. You know once you find the perfect hairdresser, nail person, mechanic you stay loyal. Well that's how I feel I about Mrs. G. She will always have you leave with a smile!!! read more

What a terrible experience in the pre-owned lot. I show up and the car listed online isn't on the lot and the sales rep, Chris, starts the sales guy shenanigans before I'm even considering a different vehicle since the one I'm here for isn't here. Then he proceeds to show me the "features" of the car. One of them is a "pretty sweet cup holder." I'm dead serious. He was literally clueless on anything I asked and then was surprised when I was acting annoyed. They refused to offer me any sort of negotiation and the "discounted" price was what was already shown online... do you think I'm stupid? Dude has no business trying to sell a car. read more

This is a five star yelp review for the awesome job Landon did for me in the service department. If you're looking for a great Service Advisor, you should ask for Landon at Covert Ford. He went above and beyond with communication and he actually cared about helping me. He will always be my service advisor at Covert Ford. What a five star experience. read more

I bought a used Volvo from Covert on 12/8. It was Ford Certified, meaning that it had supposedly undergone a 140 point inspection prior to my purchase. It was immediately clear that the cooling didn't work well, so I took it back to be serviced, and here is my experience: * Car dropped off on 12/15 and has still not been returned (30 days) * Air conditioning was supposedly fixed and when I went to pick it up on 12/31, warning lights were on the dashboard. They then told me that there was an issue with the alternator and they would fix it. A day later, they essentially admitted that they didn't know how to work on Volvos and sent it to the Volvo dealership for further evaluation. * Volvo says the water pump is broken and needs to be repaired (not clear why this and the AC issues weren't picked up during their 140 point inspection) * There have been some very kind people in service who have understood my frustration, but the used sales team is amateur. When notified of the AC issue, one manager told me that I shouldn't need the AC much during winter and could wait to have it fixed. I had a salesperson respond to my inquiry about extending the warranty with a text saying "hey boss...." * Covert's accounting department returned the buyers check to my bank unsigned, which delayed paying off my trade in vehicle by over 3 weeks. All in all, not a particularly professional operation with little regard to customer service (aside from a few people in the service dept) and little initiative to get things done. I'm a long time Austinite and Covert has always enjoyed a good reputation. Perhaps they are still a good place to buy a new Ford, but I would caution anyone thinking about purchasing a used vehicle from them, and I certainly wouldn't use their service department, regardless of the make of the car. As is the case with all industries as Austin grows, if they aren't willing to provide good service, someone else will come in and fill that void, so they would be wise not to rest on their laurels. read more

We recently purchased a 25 Ford F150 from Eddie H. The experience was great. He was easy to work with, came in on his day off and even brought floor mats to our house. Highly recommend!! read more

Bad service all around. I brought my Mustang in for a rear end service to understand what the issue was that caused the binding. I reached out to a service agent about getting the rear end fluid flushed, and that service itself went fine. While the issue was addressed, it still persisted after I got the service, but the service agent never mentioned what was actually wrong with the car. I went back to get a quote for the differential repair, but was abruptly cut off from the call. Avoid this place for repairs, and I would assume as well, their new car sales. There are MANY independent local businesses in the Austin area to get better automotive repair. Support local business over this stealership read more

We worked with Gulsah Basaran Caylak (G) several weeks ago to replace my 15 year old Yukon. G worked tireless to find the exact car I was looking for. She searched for three days, sending me updates with my rejecting each one. She never gave up and on the third day she located the exact car I was looking for. I would recommend her energy and personality to anyone. She went out of her way to find MY new car. G was just the best sales associate to work with at Covert Lincoln on Research Blvd. Go see her!!!! I give her 5 stars!! ***** read more

Professional sales person Eddie Haddad has been our Family sales person for Ford for about 20 plus years. He's very transparent and just sold a family member a truck yesterday again. Thanks to Eddie for all your support Joe read more

if you need a vehicle, ask for Ms. G. she is by far the most accommodating and professional saleslady on the lot. Ms. G's customer service is above and beyond what you expect at any dealership. read more

buyers beware. shady business practice. had to walk from a deal due to lies, going back on our negotiated price after we got our own lender and ext warranty, and trying to tax us over the 6.25% sales tax with an added VIT tax. they make all their money off of buyers using their "preferred lenders" that I promise you are not the best rates. after I got my own lender and ext warranty they refused to align the car before purchase. than said it was defective and going to auction. next day car is on the website again. Ryan used car manager and German from finance dept are liars. Don't give these crooks your money. Spend the time and educate yourself. read more

I left a poor review about my experience so far with covert ford, including having a lawsuit filed against covert ford. And this was a text message I received from someone on my PERSONAL cell phone. They deny they sent the text message but who else would know about the lawsuit and get my personal information too?Not to mention my Google review magically disappeared,which is why I'm posting another review on here, Google, and Facebook . In my opinion I would avoid this dealership before you have to hire an attorney like I did. read more

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After buying a car which was said to have new brakes, I found out they were infact grinding and needed to be replaced. It then took a WEEK for them to replace my brake pads. it took one calendar WEEK (7 days) to replace my brake pads. What should have taken 30 minutes, took a WEEK with these folks! You're better off doing whatever you need in your driveway. read more

We recently sold a car at Covert Ford Austin and our salesman was Ricardo Costa. Ricardo was excellent in nor only arranging a very fair sales price for our car but in handling all aspects of the sales such as paperwork. We cannot recommend him highly enough. If you are in the market to buy a used vehicle or to sell one, Ricardo is the person to see. Larry P. and Cliff W. read more

I have known Eddie Haddad (Ford Truck sales) for years. My previous company used to do business with him when he was at Leif Johson Truck City in Buda TX. Eddie is now at Covert Ford and I just bought a new personal vehicle from Eddie this week. The experience could not have been better. Eddie goes out of his way to make sure his customers get exactly what they want with no pressure Also, I was oriented to my new vehicle by an extremely charming and professional young lady named Emily. This entire experience was fantastic. Wish I could give 6 stars!! read more

Still cannot fix my car, every excuse imaginable.....Towed in for the THIRD TIME on September 24. They are "working on it" read more

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STAY FAR AWAY- trust the hundreds of poor reviews. I'd describe this dealership as deceitful, snake oil types. They will promise you everything and deliver on none of it. I'll recap our last 3 visits to Covert over the past 2 years, for vehicles for both my husband and myself. 1) we told them our budget right away. And that it was a set budget. They pull up a truck that is over the budget, we remind them of the price we need to stay within and are told "oh no problem, we'll make a deal.... We can make it work". So we test drive. Then we sit at a desk waiting for over an hour while finance "massages" the numbers... and they come back with THOUSANDS over our budget. They took only a few hundred dollars off. We ended up wasting over 3 hrs there, when they knew right away we had a hard line for pricing. 2) while waiting for finance to work on numbers for a truck on a separate occasion... the sales manager calls the sales team into his office. With an OPEN door, he YELLS at them all, tearing them a new one. Cursing, screaming, degrading.... WITH CUSTOMERS JUST SITTING OUTSIDE. My husband was so uncomfortable he just got up and left. We never finished the deal. 3) we were told by a sales manager that they would hold a truck for us with a copy of our pre-approval letter and a deposit. I drove the 1.5 hours up there from our house to give them a deposit, waited for an HOUR once I got there, just to be told they sold the truck. We were told the vehicle was ours Saturday night 15 mins before closing, they are closed on Sundays and I got there at 9am on Monday. They sold it out from under us, and when I told them this is ridiculous and deceitful, all we were told is "sorry you feel that way". I cannot stress this enough, STAY FAR, FAR AWAY. read more

I purchased a new Lincoln Nautilus at the end of September. The car itself is feature-heavy, but since purchase, I've experienced intermittent glitches with the display screen and infotainment system. Initially, the issues seemed minor, but they've persisted--most notably, the system frequently fails to connect to CarPlay. While the sales process was what I expected (your "typical" sales experience), my frustration lies in the complete lack of support after the sale. For the past two weeks, I've tried to contact someone for assistance and have been completely ignored. I've called repeatedly (only to get sent to voicemail), used their website's chat feature, texted the number provided by their service department, and reached out to the rep who contacted me after purchase. No response. I also called Lincoln Concierge two weeks ago and after waiting on hold for 12 minutes, I was told someone from the appropriate department would call me back. I'm still waiting. This has been a maddening waste of my time. They promise a great service experience, yet I've received the complete opposite. If this is how they treat customers after the sale, I'd strongly advise anyone to avoid this dealership altogether. My husband had considered purchasing a Jeep here after seeing them when I bought my car--but no way will this place see another dime of our money. The building is rundown, and so is their service. **DO NOT purchase from this dealership if you expect any form of assistance after the sale.** read more

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Alright, I've NEVER had such a great experience at a dealership as I did with my man Sam. From the moment I walked in, to the moment I got my new keys, he stuck with me every step of the way. I could not have appreciated the work that he did today more and if you are looking for a new truck, do not go anywhere else. Also shoutout to Sheila! She helped me get the truck set up exactly the way I wanted it to be. read more

Covert Ford Lincoln - New Truck! - Car Dealers Near Me - Austin, Texas

Ugh. I hate writing bad reviews for particular people but Kafui really messed up my day. I want a Lincoln MKC Reserve. I have spent the summer test driving every car in my price range with ventilated seats. I know what car I want and I know my price range. I saw a beautiful MKC Reserve for a great price this Monday. I asked if I could put down a deposit to reserve as I'm an hour from the dealership and couldn't get there until Friday. That was not an option without a hard credit pull, so I passed at I hadn't seen the vehicle. Kafui knew I wanted this vehicle. I told him if it was still available, I'd see him Friday to buy it. I had insurance quotes ready to go. I was ready to buy. Kafui called at 9am and then followed up with a text saying the vehicle was available and when could I come in? I said I'd be there by noon and asked him to send me the application which, as noted, requires a hard credit pull. Y'all. I got there and Kafui told me the vehicle had sold the night before. He apparently didn't know until after he called and texted that morning, but did find out when we were on our way and didn't want to make us turn around........ But don't worry, according to the dealership, there were OTHER OPTIONS. The other options were $12k more. Not all of them had the features I wanted. We drove 55 miles ONE WAY on a day I was working and took a break to go buy this dream car and really did not have 2.5 hrs to lose during my day. The disrespect shown to me by Kafui and his manager Lee will keep me from ever shopping here again. I did not have time for this Friday, but made time as I loved the car. It was a waste of my time and gas money. They wanted me on the lot to try to sell me something. They did not care about my time, budget, or preferences. I will note that Kafui apologized via text after and offered to have the same car that was a year older and similar features delivered. I declined as I'm not particularly interested in a 2015 and I'm going to be salty about this dealership really ruining my Friday AND doing a HARD CREDIT PULL for a while. read more