First of all, HATS of to you Covert Ford for hiring the best Ford Salesman in the Midwest " JOSE LUIS MACKINTOSH " we were very sad to see him leave the Midwest he has always been are salesman for are family and friends he really knows his Fords ,so any time are family and friend are in the market for a new or used car or truck we send them to Jose Luis Mackintosh but since he's left the Midwest things haven't been the same we are from Aurora, Illinois and we were in the market to buy a new truck my husband has a construction company so he needs a pick up truck for work and we started truck hunting but thing weren't the same every where we went salesman try to get us to buy a truck but we felt they were taking advantage of us so we had gone to Jose Luis Mackintosh previous job where we have always bought are cars from and ask them to please tell us where he had move to, my husband felt that if we could find him, he would be able to guide us in buying a truck here, so the dealer told us that he move out of state to Austin, Texas thinking no harm in that, so I google his name and found him here at Covert Ford, doing what he does best selling FORDS, so I got his number my husband call him and right a way Jose Luis remembered his voice and name what a blast from the passed, Jose Luis has been gone for more than three yrs from the Midwest so husband was like this is my guy, but not before him demanding to talk to Jose Luis because so many of there sales people tried to get my husband to tell them why he needed to talk to him and not them that they could help him out just the same as Jose Luis, I think they thought it was a sale and they wanted the sale so I think that if someone ask for a salesman by name I think the rest of the salesman need to RESPECT that!!!! because it took my husband about a week to get a hold of Jose Luis, from there it was smooth sailing. My husband had explained to Jose Luis that he was in the market for a new truck for work and if he would be able to help guide him in buying a truck , because we were in the Midwest and my husband TRUSTES Jose Luis in his knowledge on FORDS and he knows what my husband wants and needs so granted my husband told Jose Luis get to work find me my truck, but Jose Luis was like I don't work in the Midwest anymore but never imagined that my husband was going to tell him , find me a F150 4x4 u know what I MUST have in the truck and what I want and get me the best price call me when u find it!!!! I had no clue and I think Jose Luis had no clue either on what was going to happened once he found it, it took a few calls back and forth but Jose Luis found it!! and I asked my husband now what, this next step was crazy my husband called Jose Luis and said if you were in my job field would you buy this truck for your self and he said yes it's top of the line and has everything you can imagine but one thing I can't afford it but you got it for a steal!!! So my husband said write it up I'm buying the truck granted my husband hadn't seen the truck but trusted Jose Luis so much that he said in all the years that I bought cars and trucks from you in the pasted when you were in the Midwest he's always gotten me the best deals so things didn't have to change... but not knowing what he meant and I think Jose Luis had no clue that we were going to Austin to pick up are new Baby I was like what!!!!! Jose Luis was speechless, this was the first time we have ever done something like this buy something so expense without looking at it was weird, but my husband said he has never gone wrong with Jose Luis ..... so a plane trip out to Austin 2hrs in the office signing paperwork and we were Done!!!!! It was love at first sight, must say Jose Luis made buying a truck out of state a piece of cake, and drive back to Aurora ,IL well awesome!! and we will be going back because are daughter wants to buy the Ford Edge. like my husbands said things don't have to change Jose Luis will always be are salesman you can run but you can't hide Jose Luis we found U!!!!!! so Austin Texas if your in the market for a car or truck go to Covert Ford and ask for Jose Luis MACKINTOSH, he is without a doubt the BEST!!!! and if he can't find u your car well then they just don't make'em!! read more

Yelp would not post my original review for some reason, probably because I this is the first review I have posted?.....Ridiculous.....so I will post it again. Below is an actual experience at Covert Ford Lincoln in Austin, TX. Information below is truthful. First, I read the Yelp reviews before I considered going to Covert Ford. I live 20 miles north of Dallas and I was searching the internet at virtually every Ford Dealership from South Austin and north to the Red River. I finally identified the best deal for me (price, color, selections, options, rebates, etc.) on Covert Ford's website. I submitted email request information for two new 2016 F-150 Trucks for sale on Sunday evening. I promptly received an email response from salesperson Elmo Domingue. Elmo stated to me that as soon as the dealership opened on Monday morning, he would confirm and let me know if the 2 trucks were still available. I had previously planned on looking at a truck in Fort Worth and possibly two others from dealerships north of DFW area. Early Monday morning right after 8:00am, Elmo contacted me and stated he was in process of locating both vehicles. By the way, I also received an email reply from Mr. Kenny Covert, Dealership Manager Sunday evening, stating to me that if I had any questions, to text him or contact him directly on his cell phone, 24/7. Anyway, within the hour Monday morning, the Covert Sales Manager Bert Sheppard and Elmo both notified me that both trucks were available to test drive. Bert also promptly answered my question that both vehicles did not have any dealer "add ons". I stated that I would be at their dealership within about 4 hours and that Covert was first on my list, but I was still shopping around. I then proceeded to drive the 220 miles to Covert and arrived early Monday afternoon. Elmo was there to greet me right after a I arrived. I'm 59 years old, and have bought many new cars and some trucks in my lifetime, so naturally I was a little skeptical about car/truck salespeople in general. This was the first time I have visited a Covert dealership, even though I am a native born Austinite and was well aware of the Covert tradition and history in Austin. I test drove both trucks, and decided on purchasing the second truck I looked at. The purchasing process was smooth as silk, and the price was about $1000 LESS than the absolute best offer I could find anywhere, as many of the other dealerships were at least $2000 to $3000 higher on a comparable F-150 Truck as I had at least 10 different dealership salespeople contact me during this process. The Ford F-150 truck I purchased was more of a standard model with just a few options/upgrades, so price was important to me. I probably checked at least 30-40 dealerships across North and Central Texas, and Covert was the BEST deal I could find. If you ever consider purchasing a new Ford Car or Truck, do like I did and do an extensive internet search and compare prices, options, upgrades, selection, etc. Make sure you include Covert Ford Austin (on Research Blvd.) during your search and give them a chance and most likely Covert can earn your business. Make sure you contact Mr. Elmo Domingue and consider him to be your salesperson. He is highly knowledgeable, courteous, helpful, patient, and most importantly, he is honest and ethical. Finally, I experienced no high pressure sales tactics from Elmo or the Finance Department. That was the first time that has ever happened to me when purchasing a vehicle. I hit the jackpot with Mr. Domingue and with Covert Ford. This is the first Yelp review I have ever written and submitted, and I gladly took the time to share my excellent and rewarding experience with Covert Ford. Share review read more

Buckle up, y'all, because I'm about to tell you about the most fabulous customer experience I've had with Ford to date; and it started with Manny Villegas. I used to dive a 2017 Mustang GT and I loved it; LOVED. Ultimately, after a year of driving it, I decided I needed a bigger vehicle. I started putting feelers out for larger vehicles - this was about two-ish weeks ago. I hopped onto Ford's pre-owned site and started perusing my options. I Came across a beautiful 2014 Cadillac SRX Sport Performance around my price range (I blame my husband for making me a Caddy convert, but I mean, look at the picture). This Caddy was loaded with all the bells and whistles - HELLO HEATED SEATS AND STEARING WHEEL - and I honestly could not believe within a matter of ~18 hours, I was driving home in it. Back to the beginning, Manny Villegas. Manny shot me a text to see how I felt about the Caddy and what my biggest selling points would be. I told him pretty candidly that I wanted to get into a larger vehicle with a lower APR and ultimately, a lower monthly payment. Manny WENT. TO. WORK. We exchanged texts all day about the car, about my car, etc. etc. Can I just mention how freaking easy and EFFICIENT it was to communicate with someone, a LIVE person, via text? With my hectic schedule, there was no way I would have made it over to Ford to just look let alone get on the phone and hash out details. Manny made it so easy to get this deal done, and he really took my selling points seriously. That alone sold the car. It is not every day, hell, RARELY that you come across a salesman like Manny. He really listened to me, even when I thought that I actually wouldn't be able to move forward. Manny didn't like that, and neither did I. But at NO POINT did I feel pressured to buy. At all. I was pretty upfront that if I couldn't go through with the purchase, I wouldn't. He understood that, and that meant a lot. I have a tendency to let myself be convinced and it was such a breath of fresh air to have someone, whose job is to SELL, to understand and RESPECT my decisions. Anyway, I left the dealership on night one without my new car. Not going to lie, I was a little bummed. But Manny promised me he would work hard to get me in that vehicle and BOY did he deliver (which, by the way guys, he literally DOES deliver cars to people, like to their houses if it's needed/requested). Manny called me to let me know that he was able to secure me an AMAZING DEAL - my APR went down a full 2% and my monthly payment dropped down by almost $200 (my husband was thrilled!). So, I happily traded in my Mustang - which again, I got an AMAZING deal on the trade - and drove home one freaking happy camper in my new car, who've I've affectionately named Reba. If y'all are looking to purchase, lease, trade WHATEVER, Manny Villegas is your man. He is respectful, passionate about his job, loves his family and really wants you to be happy. At the end of the day, THAT is his main goal - to make you happy. Whether it be in a new vehicle, or the one you came in with and ultimately left in. Manny went to all lengths to get me into my new car. He used all his resources and really took the time to understand my needs AND financial position. If THAT'S not great customer service, then I don't know what is. I've been driving Ford since I was a teenager, and after this kind of experience, they've gained a lifelong customer. Manny Villegas, THANK YOU!! You're a rock-star. Special shutouts to Scott and Amanda. Y'll made my year. I wish you all the best and Happy Holidays! read more

My wife and I wanted a SUV and ended up buying a 2014 BMW. Before purchasing we looked at the car that was just traded in and saw that all air vents were broken, that the moon roof upholstery was hanging off. It had one miss match tired, and the other 3, have really low tire tread. After talking with the salesmen Mike Dixon, telling us that they would fix all of the concerns. We decided to trust that he would keep his word. NOPE! On top of that, the BMW is a push to start and when they gave us our key fob. It was just a fob!!! No emergency key. In our deal, it says we were given 2 keys. That's a lie, we were just given the one. Mike Dixon and the finance guy Carlos told us that in our deal, it comes with a key replacement plan and that "HE" Mike would call and get 2 keys made that come with emergency keys too. It would only take 2 weeks to be made. We bought the car in July. It took them 3 months to get us keys. Only because the key fob just stopped working. If it wasn't for the key fob failing, we probably wouldn't have heard, or gotten new keys. On top of that, one of the services advisors lied straight to my face, saying and also walked up acting like they replaced the batteries in the key fob. I went to BMW to see how much it would be to buy a new key fob and was told "how did they replaced the batteries in the key fob"? Only to find out that the model that I have is IMPOSSIBLE to replace. BMW told me that if you were to take apart the key fob, it is IMPOSSIBLE to put back together. That those key fobs were made to when they stop working, that the whole fob needs to be replaced. After getting 2 new keys from the 3rd party key maker that the dealership uses, he decided to hook up his scanner to the car and start deleting codes. Now few of electronics on the car doesn't work anymore. So after 2 weeks of waiting, after 2 weeks of purchasing our car, we finally were able to pick up the BMW. Just to see that the only thing was fixed. The center air vents. I tired to get a hold of Mike but got know answer. All of my calls were ignored. Every once and a blue moon id get a txt saying that he's in a different town delivering a car. Then got connected with the new used car manager Lee and brought all my concerns to him just to be told the same thing. "We will make it right and get it taking care of". Also after our license plates got in, the BMW didn't have a license plate bracket. I went down to the dealership to see if I can get one but didn't. They told me to purchase one and they will reimburse me, that just to bring in the receipt. $86 just for the bracket. Not only did it take 2 weeks to get my money back from them, they didn't write me a check. They CASHAPP me the money. Now they are trying to see if they can trade us out of the BMW because they don't want to have to deal with everything wrong with the car and fix it. That means having to hit our credit score again and possibly being upside down. I'm sorry but I wouldn't recommend this dealership to anyone!!! read more

My 2014 Escape had a low coolant light coming on intermittently for a few months and we were having to add coolant every month or so. We took it to a local auto shop who put it under pressure but couldn't determine what was wrong. Took it to Covert because we figured Ford might know what was going on. I made it clear that this was a persistent issue and that we had no coolant leaking visibly on our driveway, it just seemed to be disappearing. They said they found a leak in the heater hoses and replaced another component, and did a front brake job. Paid $1855 for all that work, 2 weeks later, low coolant light is back on, so I take it back and they tell me it was just a bubble in the line, topped off the coolant. 2 weeks later low coolant light back on so I take it back. Now they find that the coolant hoses are bad and need to be replaced -$750. I go to pick up and ask to speak with a manager, Jerry, to see about getting some help on the cost because I'm not sure the first work they did was even necessary. Then they tell me that coolant leaks in 2014 Escapes is a KNOWN ISSUE and that I'm probably going to end up with a blown head gasket and should just trade the car in before that happens. They said they would offer a fair trade in and get me a great deal on a new car. They offered $3,000 (lol) so basically I would be giving them my car considering the several thousands I've just shelled out for service that never should have been done in the first place. While I'm deciding what to do I also mention that the airbag light had come on the last time they had it. He says they'll take care of the light and offer me a discount for the coolant hoses down to $530. Over to the sales department we go to see what kind of deal we can get on a new car. Sales guy Aaron shows us some new cars and we decide on one, haggle down to what we think is a fair deal, he goes to get the car to detail and we start the finance process. Then he comes back, says so sorry, but that deal is on this cheaper other car that we made clear we weren't interested in. He says he'll make it right and comes back with an offer $2,000 over what we had agreed on. We got up and walked away. Oh, and while scrolling through the used car inventory on his computer we came across literally the same car I have, for sale for $11,000+ so I'm thinking I just paid for all the work they would need done to turn around and resell it. I think they just really wanted my car to resell. So I go to get my car out of hock and they tried to charge me $100 to fix the airbag issue they caused. So now I'm out $2400 and driving around a car that's probably going to leave me stranded on the side of the road with a blown head gasket at any given moment. We will never ever go back to Covert and will tell anyone who will listen to avoid them as well. The most dishonest and unethical dealership/service around. Avoid at all costs, go to Leif Johnson. read more

I've had two awesome 5-star car buying experiences here and one terrible 1-star attempt. After the 1-star experience, I swore I would never, EVER even consider a Ford or step foot in a Ford dealership again! NEVER! I really should learn to never say never. My three experiences average out to 3.667, so I'll round up to 4 for the sake of Yelp. 5-star #1: In 2003, I negotiated a lease on an Escape over the internet with an awesome salesman who is no longer there. The whole process was quite pleasant and completely hassle-free. I was thrilled with my Escape and Covert. 1-star attempt: I was so excited in 2007 when I got a flyer from Covert Ford saying they would make my last three lease payments if I would come in to lease a new Ford. That sounded good to me! I tried to contact the salesperson who sent the flyer for A MONTH to no avail! I left messages, sent emails, and did everything else I could think of to follow-up on the flyer THEY SENT ME. I even left messages for the sales manager in the hopes to get some kind of response from someone. I never got a response from anyone! Can you imagine a car dealership not responding to someone ready to take them up on an offer they made? After a month of no response, I was desperate for help and contacted Leif Johnson Ford to see if they would honor the Covert offer. You can see my review of them to read about the month-long nightmare that ensued. I was completely disgusted after two months of dealing with Ford dealerships and swore I would NEVER, EVER deal with Ford again. Never! 5-star #2: The end of my lease was approaching and the new Escapes were so dang cute and they have Sync! Could I really go back on all my "never, ever" proclamations and actually consider a Ford again?? And where would I even go?? I was SO over dealing with Leif Johnson and Covert. A friend of mine had a good experience at Covert with Wendell Tanner, so she recommended I contact him. She promised I would have a good experience. I stopped by last Sunday with only his name to go on. Imagine my surprise when Wendell was there and available! I told him upfront about my skepticism and he promised to change my opinion. Wendell was completely respectful, straightforward and fair. It was the exact opposite of my experience at Leif Johnson. I went in only expecting to look at the Escape, but left having turned in my lease (totally avoided dealing with Leif Johnson again!! Woo hoo, thank you, Covert!) and as the proud owner of a new Escape! My family thinks Wendell is a miracle-worker since he even convinced me to purchase instead of lease! I love, love, love my new Escape and am so happy! The moral of the story is that the salesperson can make or break the experience at Covert. My advice is to ask for Wendell Tanner. He's been there 18 years and is great!! read more

Great buying experience (see my survey from three years ago) but beware on trying to get your vehicle serviced. I bought the extended warranty that comes with oil changes and have only got to use it once since it's so hard to even talk to a person let alone get it in for service. This last time I had several issues (including a recall that has been on the vehicle since I drove it off the lot that they have had in to fix before but couldn't meet a hard deadline of when I was going out of town even though it was discussed when the truck was brought in prior to service). This past week I wanted to get my truck in as the tailgate was broken, my brakes were squeaking, I still had the recall and I needed an oil change. I called twice on Monday December 15th finally leaving a message on the second try. Called twice on Tuesday December 16th leaving a message the first time and finally asking the front desk for a real live person the second time. I finally spoke with Dominique on Tuesday afternoon. She mentioned they had a long list of customers needing loaners (a list I have supposedly been on for two years at this point) but when she heard I had a recall she said she was going to talk to her manager and see if they could do a loaner through Hertz who they partner with. She promised she would call me back either later that evening or first thing on Wednesday. Wednesday December 17th comes and nothing. Called and had the front desk transfer me to Dominique and left a message. Nothing. Called on Thursday December 18th and left a message for Dominique. Nothing. Called on Friday December 19th and left a message. Nothing. I'm still waiting on a call back from either the service department or Dominque as of today. Other dealerships won't offer loaners if you didn't buy the vehicle from them so in the future I WON'T be buying from Covert. They cheat you out of your money by selling you on an extended warranty with all the bells and whistles and then don't provide the service to make the warranty worthwhile. WASTE OF MONEY. Also they always want to keep your vehicle for weeks and offer no loaner in the meantime. It's like they don't understand that you can't stay home 24/7 while they have your vehicle for a month as you may have a job....that, oh that's right, is how you will pay the bill when the work is done. Very unsatisfied and customer experience after the buy is abysmal. If I could give 0 stars here I would. Lambs on the other hand got my tailgate fixed in 5 minutes and didn't charge me. Or try and keep my vehicle for weeks to diagnose it. read more

I had a very disappointing experience at this dealership that I feel compelled to share, to caution those planning to purchase a vehicle here. I bought a 2016 Audi on January 30, 2025, and traded in my minivan. Unfortunately, exactly three weeks later, the car began exhibiting engine problems. When I contacted the seller, he informed me that there was nothing they could do since I had purchased the car "as is." I insisted on speaking with the manager, who suggested I bring the car in for a diagnostic check. I took the car to their service center, where they provided a loaner car while mine was inspected. Communication with both the seller and the manager was a nightmare--my calls and voicemails were repeatedly ignored, with no updates provided. After two weeks of silence, I texted the seller to inquire about the status of my car. He then called my husband to explain that the car could not be repaired affordably due to severe engine issues, and it was not eligible for resale. The only option they offered was a credit of $10,000 toward another car at their dealership. Notably, they refused to refund the money from my trade-in, effectively taking my old car for free. The manager, Mr. Alvarez, was rude and intimidating, claiming he was doing us a favor by offering the credit. Feeling pressured, I purchased another vehicle, a nearly new 2023 Bronco Sport, which was twice as expensive. However, the day I drove it off the lot, I discovered the seat belt was non-functional, which was extremely distressing as I could not safely secure my daughter. I immediately contacted Mr. Alvarez, who dismissively suggested that the previous borrower might have tampered with the vehicle. This response only added to my frustrations, leading me to question the integrity of their service inspections and the honesty of their vehicle advertising. I now find myself with a new debt, compounded by interest, due to the additional financing required for the second vehicle. It's evident the Audi had pre-existing issues, as engine alerts within three weeks are highly unusual. I am currently waiting for the dealership to order a part to fix the seat belt, rendering the car unusable in the meantime. Please consider my experience before choosing to do business with this dealership. read more

My husband and I were looking for a Lincoln Navigator as an upgrade from our 2004 Ram truck. I spent time researching on line possible locations to meet our plan when i came across Covert Ford by chance. We contacted the dealership and made plans to visit and evaluate the available vehicles and make a decision based solely on our needs and financial situation. We came prepared with our pre-approved loan certificate from our financial institution and the title to our potential trade in. We were prepared to stand our ground and "walk away" if we felt pushed or pressured. To our delight, we met our salesperson, Dan Covert. He was unlike any other car sales person we have ever dealt with (and there have been plenty).Dan was honest, upfront, and beyond fair. He helped us get a fair trade-in value for our truck and never tried to push us in a direction we were not willing to go. While he was busy with other customers at the same time, he constanly checked in with us as we waited to "make a deal"(after our test drive) . We had a "walk out" price in our mind and he helped us walk out below that price break. Dan went beyond our expectations and after three hours from start to finish we had signed all the paperwork and were the proud owners of a 2012 Lincoln Navigator. He will have our "new to us" vehicle detailed, tweaked, and delivered to us within the week and I will write a new review after that to report on the delivery process and if Dan was true to his word on all that he said (and we have NO DOUBT that he will be). After we left the dealership to travel the 60 miles back home; Dan called us on our cell phone to thank us and reassure us that he would be making all the necessary arrangements to deliver our car to us as planned. It was strange that our experience with Dan left us feeling like we were dealing with a "friend" since we had never met him before and only spent a few hours with him. We will definately be back for future purchases and will be looking for Dan Covert to help us through the process. read more

In early July, I decided to buy a 2018 Mustang GT because the 2019's were about to come out and the 2018's were being heavily discounted. Working with the great Brandon Hamann, he located a vehicle in Louisiana with the options I wanted, and I purchased the car, trading in the current car I had. While the car was being brought in from Louisiana, it was driven under a sheet of water coming off an overpass and the engine ingested water, ruining it. The car was brought to Covert, and several days later it was totaled by Covert's insurance company. In the meantime, my trade-in had been sold, leaving me without a vehicle. Brandon tried to find another Mustang with the options I wanted, but since Ford wasn't making any more 2018's I ended up having to custom-order a 2019. Covert gave me a loaner vehicle for the entire time the 2019 was on order, about 2 1/2 months. Brandon kept me updated on the progress via phone calls and text messages, and when the car was finally delivered, he got the dealer prep and window tint done the day it arrived, so I wouldn't have to wait another day. Covert gave me a discounted price on the 2019, getting the price down close to what I had paid for the 2018. Brandon and the Covert management worked hard to make this situation right- their customer service is excellent, and I wouldn't hesitate to buy my next Mustang from them in the future. read more

If you're looking for a fantastic car buying experience, look no further! My recent purchase at Covert Ford was smooth sailing from start to finish, and it's all thanks to our incredible salesman, Blake in the pre-owned department. From the moment we walked in, Blake was friendly, attentive, and genuinely interested in helping us find the perfect car. He took the time to understand our needs, never pushing us towards anything outside our comfort zone. We had a specific vehicle in mind, and Blake went above and beyond to make sure we got it at the deal we wanted and didn't push anything extra. He worked his magic with the finance department and secured a financing option that exceeded our expectations. What truly impressed us was Blake's willingness to go the extra mile. He wasn't just focused on making a sale; he cared about finding the right fit for us. There was a peculiar situation where we had two different deals going on and he was very helpful and honest, helping us fight for what we needed to happen. In the past, car buying has often been a stressful experience. But thanks to Blake's professionalism, knowledge, and genuine helpfulness, this was a genuinely enjoyable process. We walked away with the perfect vehicles for us, a great deal, and the feeling that we'd gained a friend in Blake. read more

Review for Covert Ford Lincoln Date of Appointment: 01/02/2025 Sales Consultant: Gulsah Caylak I scheduled an appointment to see a specific vehicle on 01/02/2025 at 12:00 PM, which required me to drive three hours to your location. I made it a point to confirm the details and received assurances that the vehicle would be ready upon my arrival. Unfortunately, 5 minutes from arriving at the dealership, the vehicle was sold, despite the confirmation email I received and my clear efforts to ensure everything was in order beforehand. This lack of preparedness reflects poorly on your commitment to respecting customers' time and planning. Making a three-hour drive only to experience this kind of oversight is frustrating and unprofessional. It left me with the impression that customer service and proper communication are not priorities for your business. I had high hopes based on our correspondence but left extremely disappointed. For anyone considering this dealership, be aware that confirmation emails don't seem to guarantee follow-through. My experience was unfortunately a waste of time and resources. It is evident that the staff does not value integrity and respect. Two things that are highly important in maintaining a healthy business model. Sincerely, Chris C. read more

**Review for Covert Ford in Austin, Texas:** I recently had an incredibly disappointing experience with Covert Ford's service department in Austin. While scheduling an appointment was easy, that's where the positives ended. Covert Ford has a blatant disregard for their customers' time. Despite having a scheduled appointment, it was clear they had oversubscribed and packed far too many appointments into the same time slot. This led to significant delays and a frustratingly long wait. My appointment was for a simple recall that Ford's communication indicated would be a programming fix taking about an hour. However, Covert Ford needed to keep my vehicle for 2 to 4 days. This is unacceptable and indicative of their inefficient service process. The dealership itself, especially the service waiting area, feels like it's stuck in a time warp from 40 or 50 years ago. The facilities are outdated and uncomfortable, making the already long wait even more unbearable. It's clear that Covert Ford needs a serious overhaul, both in their service process and their physical amenities. Overall, my experience was far below acceptable standards, and I would not recommend their services to anyone. read more

I did not have an appointment and my 2016 Lincoln Navigator needed immediate attention due to a battery failure. Needless to say, I arrived on the Monday after Thanksgiving and the service department was PACKED. Carlos Rodriguez, Service Advisor, waved me into the service carport and from that minute until checked out (several days later) I experienced FIVE STAR service. Carlos informed me of the diagnostics, updated me with status reports and made sure that my expectations were aligned with the progress of my vehicle. Carlos was friendly, honest, respectful of my time and empathetic to my disappointment about having had a problem with the battery under 50k miles. The dealership service department was packed and Carlos went the extra mile to quickly drive me 6 blocks to the rental car location after he discovered that the wait for transportation would be more than 30 minutes. Thank You, Carlos! Understanding and meeting customer expectations is imperative to the success of any business. Understanding and EXCEEDING customer expectations will take your dealership to the next level. Again, Thank You CARLOS RODRIGUEZ from the Hartman Family! read more

Mike Moseley did an absolutely outstanding job. I just purchased an F250 from lief Johnson last month and was shopping around for an F150 for my wife. I called and visited multiple dealers before hand, but Mike was the only sales professional that didn't use pressure tactics to make the sale. He was also the only one that gave me a straight forward price during negotiations instead of doing the 3 hour haggle dance. He handed me the keys for a test drive upon arrival, and gave me space to try the vehicle out instead of insisting to ride with me, and tell me how "great" the vehicle is. I came in during my lunch for the test drive and closed the deal after an afternoon meeting. Dealing with Mike at Covert Ford made me wish that I'd bought my F250 from him instead of lief Johnson. I could go on about how exceptional his services were, but for the sake of time I'll conclude with one last statement; Mike Moseley at Covert will be the new "go to" for any future Ford/Lincoln purchases. read more