Ugh. I hate writing bad reviews for particular people but Kafui really messed up my day. I want a Lincoln MKC Reserve. I have spent the summer test driving every car in my price range with ventilated seats. I know what car I want and I know my price range. I saw a beautiful MKC Reserve for a great price this Monday. I asked if I could put down a deposit to reserve as I'm an hour from the dealership and couldn't get there until Friday. That was not an option without a hard credit pull, so I passed at I hadn't seen the vehicle. Kafui knew I wanted this vehicle. I told him if it was still available, I'd see him Friday to buy it. I had insurance quotes ready to go. I was ready to buy. Kafui called at 9am and then followed up with a text saying the vehicle was available and when could I come in? I said I'd be there by noon and asked him to send me the application which, as noted, requires a hard credit pull. Y'all. I got there and Kafui told me the vehicle had sold the night before. He apparently didn't know until after he called and texted that morning, but did find out when we were on our way and didn't want to make us turn around........ But don't worry, according to the dealership, there were OTHER OPTIONS. The other options were $12k more. Not all of them had the features I wanted. We drove 55 miles ONE WAY on a day I was working and took a break to go buy this dream car and really did not have 2.5 hrs to lose during my day. The disrespect shown to me by Kafui and his manager Lee will keep me from ever shopping here again. I did not have time for this Friday, but made time as I loved the car. It was a waste of my time and gas money. They wanted me on the lot to try to sell me something. They did not care about my time, budget, or preferences. I will note that Kafui apologized via text after and offered to have the same car that was a year older and similar features delivered. I declined as I'm not particularly interested in a 2015 and I'm going to be salty about this dealership really ruining my Friday AND doing a HARD CREDIT PULL for a while. read more

Two Words.....MOBILE SERVICE! I am spoiled now and hope that anytime I need service it can be done using Covert's Mobile van. Shawn came to me, changed my oil and rotated my tires. He was friendly and on time. It was easy to schedule too. read more

My son purchased a truck from Covert Ford. Eddie Haddad was his sales person. Eddie was amazing very transparent on the numbers and provided him a great deal. That is why my family has gone to Eddie for the past 25 years. read more

Eddie Haddad did a great job with us. He had to bring in a Ford Escape in the color we wanted, and he got the job done. I highly recommend him for your next purchase. read more

Javier was awesome at service they got it done quicker than exspected definitely ask for him if you go.

August 2024. First, I drove in from Houston to pick up a Lincoln navigator they had available that I was told was in perfect shape 0 issues or damage. Told the sales guy to make sure it came with 2 keys, which he insured me it would. we did all the paperwork online so I could drive in leave my old vehicle and drive out with the new one arrived on site apps 5pm took them over 2 hours to get everything ready that was already supposed to be ready then they finally had the car ready for me to see around 6:30-7pm at which point it started to rain loaded my son up told them I would call if any issues. Got to the gas station allot 45 minutes away as they didn't fill it up found the rear bumper, wheel and trim was damaged called the sales guy and he knew nothing about it he talked to someone else they knew about the damage but didn't want to disclose it as they didn't wanna lose the sale. February 2025 I've been calling for a couple weeks trying to get the information in the warranty company they use as the vehicle has a electrical issue and transmission issues and they charged me $6,000 for a warranty i CAN NOT USE!!! Also to make things better I still have not gotten the 2nd key for the vehicle or a call back so I now have a broken vehicle that I'm looking at $15,000 to repair because they don't like to give you copies of your paperwork or call you back. I would definitely avoid this place at all cost used car side clearly doesn't have it together. read more

I worked with Noe and Ian! They were both great and understanding of my situation of being upside down on my car! They got me in a 2024 Bronco Sport with extremely low monthly payments and interest rates! If you're looking for a dealership that will fight for you, then this is the place! read more

They are not clear with their sales prices and what comes with your purchase. They say certain things come included and specific benefits only to find out that's not the case. I purchased my vehicle last year and everything was fine and dandy yet come this year the customer service has gone down and what was promised upon purchasing has not been what was discussed. read more

My new car buying experience was very good. Bob Russell was a thorough sales associate. Patrick was very helpful getting me set up on my new Aviator. Finance process was a breeze. read more

Gulsa in sales is the most caring, honest salesperson I've ever encountered. Also any questions or concerns after the sale is beyond exceptional. Joseph in Finance is amazing and very easy to work with.. Best car buying experience for me ever. I've bought over 15 cars over the years read more

I bought a brand new Bronco here and while the sales process was fine, there was damage we identified when taking delivery of vehicle (paint chips, dents, etc.). They promised they would take care of it. I had to follow up with these guys over and over again just to get the service appointment. I finally bring the vehicle in and they say it will take a week. They never once followed up with me, I had to call them over and over again to get updates. The service guy David assigned to me promised me he would call me back every time and never did. It's an absolute joke and extremely disrespectful to someone who just spent 60k here. They finally get back to me and it turns out they ordered the wrong parts TWICE so they wanted me to leave my vehicle there longer, keeping a loaner vehicle longer where the temporary tags were about to expire. I decide to just come get the vehicle, and upon picking the car up there were two items they were supposed to fix that were not addressed, and the paint fix is poor. So now I'm back in a black hole waiting for them to get back to for next steps. Avoid this service department at all costs. Profoundly disorganized and I don't think they care about quality at all. read more

I bought from Eddie from truck city ford forever and now he is at covert ford they are awesome

If you are looking to buy a new vehicle they are great, but the true judgement of how good a dealership is would be in their Service Department. I have taken my Ford vehicle over to them since 2015 and every time the Service has been horrible. The front counter many times is empty. The Service Advisors do a poor job following up. The ONLY saving grace about my experience going to their dealership for Service is that I'm going to need to buy a new vehicle, and that absolutely will not be a Ford, so I will no longer need to go there. read more

Third time's not a charm with Covert Ford's SERVICE REPAIR Department. Each time, my vehicle stayed at least a month; the third time, it was THREE months. Updates only came when I called. Both service agents and management failed again even after assuring they'd keep me updated and provide necessary info. I value working with one establishment, so this is disappointing. My battery, less than a year old, never had issues. After paying the cashier, I waited 20+ minutes to learn from the cashier they had to jump-start my car to bring to the front. She seemed pretty hesitant to tell me this. Ignoring my instincts, I drove off, only for the vehicle to STOP in MOVING traffic. The most terrifying feeling ever. I was also informed by employees there's no corporate number to call, only the on-site management read more

What an absolute shitty experience! We were told they would hold a truck for us if we put a deposit down and when we showed up to put the deposit down on the truck they sold it from under us! We live 1 1/2 hours away and waited for more than an hour just to be told sorry we sold the truck! We have never had a good experience at covert ford and I hope and pray people see this and the shitty reviews they have and walk away! They don't deserve a dime from anyone on how they treat their customers! If I could give less than a start I absolutely would read more

I was assisted by Eric Pena in sales and he exceeded my expectations. He was very knowledgeable, professional and accommodating. He further introduced me to his area manager (Sergio B.) who went above and beyond to qualify me for my dream car despite my not so good credit, with zero money down and monthly payments that I wanted. Joseph Rodriguez (Finance Manager) added on to this awesome experience by his professional and personable demeanor and simplifying the signing of paper work. I walked away pleasantly stunned and amazed. If you need a car make sure you go to Covert Ford Lincoln. They will treat you right read more

Well like they say 3rd times a charm. I have to take off a star for the time wasted on my previous two attempts in buying a Navigator at Covert. The third time I was introduced to Carlos Lopez and he listened to our needs and worked with us to find the best vehicle in our price range. He was professional and courteous and has a winning smile to boot. We also had to deal with the manager to seal the deal and Jacob did an excellent job. Again better than our previous experience. On another note I heard they are updating the building and service department and I'm really excited for that to happen because it's in desperate need. In Subaru and infinity they have coffee bars and treats and really have comfortable lounges and a good service department. So hopefully this will be built out soon. read more

Never have a dealt with such unprofessionalism. I bought a car with an extended warrently several years ago...great experience. Recently I had to have some work done that I was seeking information whether or not it was covered by warrenty for a period of several days. For the first day, I called multiple times but was unable to reach a real person. Finally, I got an operator and they sent me to Finance where of course no one answered and I left a detailed message. No response, so I continued this pattern over multiple days and had to go ahead and have the work done because I needed my car. I finally got a hold of the operator again and let loose that I wanted to talk to a real person who could help me...no more phone messages. He put me on hold and went to finance personally to find out what was happening. I kid you not, finance told them they did not return my multiple calls because they did not know what to do. SERIOUSLY...you do not have the decency to call a customer back and at least tell them, or better yet you find someone who can answer the question. They operator sent my call to parts. Where a wonderful lady was in shock that I was treated this way and went out of her way to help me and find my answer. I got the number to the warrenty company who then told me since I did not get it preauthorized that the repair would not be reimbursed. So I am OUT $700 because of UNPROFESSIONALISM. Update: The warrenty company did end up paying PART of the claim since it was my first time using the warrenty...but I am still out hundreds of dollars. read more

Well if you sell them a used car dont expect a check the same day. So todays Saturday. I have to come back after 4pm monday. Why, no good answer on the reason why. Lol read more

I do not recommend this place. I found a car online and they said it was available. I went in and got the loan approved. They said it needed clean and I was gonna pick it up the next day. However, they called me informed me that someone is borrowing the car for a couple of weeks. I am extremely upset. I was excited to pick up my new car. And they let someone drive it drive it. No, I have to go through another company I am so upset. read more

It was late, I was sick and they snuck in an overpriced 5 oil change package contract. I was buying a Tesla which never needs an oil change. Joseph in finance acted all buddy-buddy then lied to me about what was said about the transaction. The dealership is so screwed up they tried to make me buy insurance when I already had full coverage insurance and provided proof of it. Be careful when you're there and read every contract, particularly the add ons. They are overpriced for the minimal coverage they offer. You are better off putting the money you save in a savings account or the stock market. I would definitely avoid. Also the sales office looks like a bomb went off in it. One look inside should tell you all you need to know about the dealership. read more

Over 3 weeks, and $700 later, THIS is how my truck was returned to me. Door panel in the back, on top of the rear seat - now detached. Insulation peeled back and left as is. With the screws, washers, and bolts just rolling around in my floor mat. I have to take it somewhere else just to put it back the way it was before I dropped it off. Then, to be told since it's Friday, and Veteran's Day weekend, I can wait until Monday to get a call from the service director. Forget my weekend plans, I'm just a Purple Heart recipient. It's not like I went to war or anything. What do my Veteran's Day plans matter? We wouldn't want to disturb the boss or ruin his plans. How can you possibly try to justify returning a vehicle to a customer in this condition?!?!?! Four weeks to get my truck back in pieces. I could have let my neighbors' four year old do the same thing free. I didn't take my vehicle here for a lack of skills, I brought it here out of a lack of time. Now I'm out the time I've lost, and the money on my rental. What a bargain! NEVER COME HERE FOR ANYTHING!!! I only left one star because the scale doesn't go negative, and you have to leave one star for a review. Unbelievable, truly. read more

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We purchased a 2022 Ford Expedition XL from Covert Ford. We had been looking one for some time and had inquired with covert about their in stock and on order cars. The salesman called to tell me they had gotten one in stock that morning that had been traded from another dealership so I rushed to the dealership to drive it. They were pulling the plastic off the seats as I got there. The salesman hopped in the backseat and we went for a ride. I quickly noticed there was a significant vibration and brought it up to the salesman who reassured me that it was probably just in need of an alignment and he would have it looked at. After the test drive he told me to take it by myself to my husband's office to show him and to take my time and enjoy the car. Keep in mind I'm five months pregnant! Of course, we both loved the car and decided to purchase it. The dealership marked the price up $7000 over MSRP and would no longer offer us the $5000 trade in credit that they were offering us on a different expedition. We were desperate. We'd been looking and couldn't find what we wanted and were leaving town the next day to drive back to our home in Colorado so we agreed to the purchase. While in financing we were offered THREE DIFFERENT PRICES on warranties and add ons! Every time we said no they came back with something lower. After the paperwork was all signed and completed they advised us that it was going to take a little longer to get the car ready for us and that we could pick it up that afternoon right before they closed. We agreed and went home. At pick up time they notified us that the car had two factory defective tires that needed to be replaced and wasn't safe for us to drive. Remember they let me take it the day before and drive it all over the freeway five months pregnant with my family without checking any of this out beforehand. They said they'd have to order new tires because they didn't have them in stock and the car would be ready by noon the next day. We began to get a bad feeling about the whole thing. How could a car make it out of the factory like this? What else would be wrong with it? Next day comes along and they still don't have tires and can't get them in time for us to leave. They won't replace them with any other kind than those direct from ford due to warranty issues and said they would charge us over $2000 if we put other tires on it and they weren't willing to purchase the same brand tires from another tire seller. So almost 24 hours after purchasing a brand new car we couldn't safely drive we told them we wanted out of the deal. They were so desperate to sell a car that they pulled it right off a trailer and let me drive it off the lot before they checked that it was safe to be on the road. They put my life and my family's lives in danger. They told us that their business is driven by positive reviews and that they were worried we wouldn't give them one so they agreed to let us out of the contract to avoid others knowing what they had done. Buyers beware! There are other dealerships that aren't charging over sticker price and value your safety and your business. Their customer service is absolutely horrible. They're dishonest and lack basic integrity. I would steer clear of Covert Ford. read more

Covert Ford Lincoln - Brand new car. Unsafe for the road! - Car Dealers Near Me - Austin, Texas

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This dealership has terrible customer service. The last two times I've had to take my Navigator in for service issues, I've had to call and leave multiple voice messages for my service advisor only to have to eventually escalate the issue to the service manager. I absolutely dread taking my vehicle in for repairs and wouldn't use the dealership if I didn't have a warranty! read more

With today's climate, buying a car is even more of a hassle but with any car dealership, these guys were willing to work with us on a pretty good ride. A few things needed to be fixed on the car, which the majority was done, but unfortunately a few things were missed. Brought it to their attention, and they got everything squared away for us. Definitely would work with them again, just be sure to stay on top of them for all request to ensure timeliness. Thanks Covert! read more

Worst customer service experience I have received at any company by far in my lifetime, and probably I ever will receive. Issues with my lincoln were grossly misdiagnosed, and while I was suspicious, was assured the symptoms weren't indicative of a greater problem. As a result, financial and car ownership decisions were made under the supposed professional advice that the awful intermittent screeching noise was something in the realm of "not a big issue". Surprisingly, it was an issue, that Covert Lincoln then quoted in the ballpark of $10,000 transmission replacement But they so kindly removed a small portion of the labor fee as recourse for their grossly irresponsible error, still leaving me with a similarly priced multi thousand dollar bill. I can't confirm it for certain, but it also seemed apparent one of the many very professional individuals who work here decided to take my car for a joyride after receiving it back hours later than it should have arrived, with a large amount of gas missing, and the volume level set to max. There were many other issues but too many to worth mentioning, like the lack of a simple reset or the dash for an inaccurate low pressure warning message when requested along with evaluation and service. Barring the understanding and sympathy of one employee with brown hair and a beard I cannot recall the name of, which I appreciated, the team here and specifically Jerry Hernandez are the most unprofessional and irresponsible representatives of a company I have ever met. I can say with full honestly, that I would sooner trust a methamphetamine addict with a wrench to more accurately diagnose my vehicles issues, than specifically Jerry Hernandez and his team, and would sooner commute the rest of my life on a dolly than purchase another Lincoln. read more

Dealing with them now. I will update later. UPDATE: Well, the guy (Travis, apparently a manager) was blowing up my phone and email has disappeared when I am ready to purchase. It seems like all they want is to get you in the door. They do not care about you here. I will add, I love email and text because then you have documentation. I highly recommend using both forms of communication. "We might be able to come close", "What price besides $XX,XXX are you willing to pay?" Now he is saying "We can set you up with financing" Now they are sending me credit applications! SHADY! Seriously folks take your money the the surrounding markets. REAL WORLD EXAMPLE: I had similar truck in Houston, a year newer, 15,000 more miles, better CarFax report. similar asking price (less than $100 more than Covert). The total out the door / TTL price is over $1000 less at the Houston Dealership. SERIOUSLY! read more

I'm in the DFW area and couldn't find the truck I was looking for around here, and most of the sales people in this area were less than eager to help me find what I was looking for. Thanks to cars.com, I found the exact truck I was looking for at Covert Ford in Austin. I spoke to Sam Salcedo by telephone and he confirmed the truck was still available. We spent the next FIVE MINUTES negotiating the deal. Sam was awesome! He was responsive and worked to make the deal happen. I flew to Austin the next morning and took possession of the truck. Sam even arranged to have a courtesy shuttle pick me up at the airport and take me to the dealership. This was by far the easiest new vehicle purchase for me and I've purchased 10-15 new cars. read more

Customer Service is horrible. Instead of trying to help you they just want to get rid of you and transfer your call to somebody else. I have been calling for the past two days , I have called and left voicemail and when do pick up they just place you on hold or transfer to different people and no one has answers. read more

Never purchased a vehicle from them but did shop there. Due to backlogged vehicles they could not get us the truck we wanted when we wanted it. But their reputation is stellar locally. I've had many friends pleased with the experience there. read more

I'd give -5 stars if it were possible and recommend Brittany Smith be immediately terminated! Covert Ford is not a dealership, it's a Stealership and Brittany has drank the "kool-aide" by the gallon! I went in because I'd accidentally activated the My Key feature and had gotten locked out for not having an Admin key fob, so I went there ONLY to purchase a key fob and have it programmed. Brittany goes to check, comes back and says they do have one in stock, so I'm feeling good since I'll be able to reset the Sync settings. My Raptor has the dreaded cam phaser issue, which I'd planned on having addressed later in the month or beginning of next month. I told her I have an extended warranty; you could literally see her eyes light up! She says they have a tech who could do it right then and there, so I'm even more ecstatic that 2 birds will be killed with one stone. While my truck is supposedly in the bay having a key fob programmed, Brittany tells me about a brake master cylinder recall and asked if I wanted them to take care of it as well. Why not, it's a factory recall right? Then, she tells me that the technician says I have an oil pan leak and asks if I want to have the warranty company cover that. I'm thinking: they're supposed to be programming my key fob, the truck shouldn't be on a lift, furthermore, what the hell is a tech even doing underneath my truck? Hours go by, being a former tech turned service advisor I know it really only takes a 10 minute call to get work authorization. She walks by me in the lobby several times, never makes eye contact and ceases to communicate, when she finally it's to tell me she's waiting on the parts department to say if they have the parts available. Why tell me you have a tech that can do the job but not know whether or not you have the parts, doesn't that seem like it would be the first thing you would do before holding a customer hostage?! Wouldn't it be logical to work on this "golden goose" exclusively, I mean, it would be a $8000 job! I take a shuttle home after she says "it looks like they're going to cover the work" but not a definite yes, sounds sketchy but I go get a rental for the week, knowing it should be a 3-5 day job. My warranty company calls me the next day and says they won't cover the work, I'm furious so I text Brittany and ask her to call me, what does she do? Texts me! She was so hands off and out of the loop since she could care less that she had no clue they denied the claim. I called to complain because she just absolutely would NOT call me back! Finally, when she did, I explained the situation and asked for just the total for doing the cam phaser job...knowing it's a 10 hour job (9.8 to be exact) I wanted to test the depths of her dishonest greed; she told me it's a 16 hour job!! That's just a start, I asked the price of parts, she quoted $1400!! A complete kit with timing chain replacement parts is around $800, how's that for stealership mark up?! So, a job that's roughly $4500 became a $7000 with her math! I tell her to just program my fob and I'll pick up my truck before the end of day, no reply. I call the number, it goes straight to voicemail. I call the service desk and tell them I'm coming to get my truck whether it's done or not. When I get there, Brittany is conveniently gone, they didn't program my key fob because it was an aftermarket fob...the stealership was trying to program an aftermarket fob?! I'm waiting on my truck, the cashier hands me an invoice for $200! They literally didn't do anything to my truck, I'm out of money on a rental for them doing absolutely nothing? I don't think so! There was no check engine light on my truck, therefore there are no codes, so there's no work the technician actually performed because it's my concern that's noted, which was me hearing a rattle on cold start up. I went ballistic, the manager wisely voided the invoice. Ended up going to Leif Johnson, called in advance, they're going to replace the timing chain since it's all right there, and it's only a 9.8 hour job. Do not let Covert Ford rob you; they will! read more

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Find a vehicle on their website, call ahead and explain that I would have to drive an hour to get there but if the price on the website is good that I would purchase the truck. Even completed a credit app ahead of time. Got there and all the paperwork is ready to go - GREAT! Start reviewing the paperwork... uh-oh. They run through it quickly and its sorta hidden. There are "dealer addendums", quite a few dealerships do this, yes, but the addendums here conjur up the ol' Married with Children episode of the car dealer selling the "undercarriage sealer". So these addendums are added to the price that was advertised on the website. Its something called cilajet. So you are supposed to pay $1,600 for something you can't see and you didn't ask for. Something that also wasn't advertised as a feature nor was the price disclosed online. Looks like and feels like a scam. If you want a paint sealer - sell it as an add-on in the finance room if you want, but be up front about it and ask the customer if they want it. Buyer beware - they spray this invisible stuff on ALL the vehicles on the lot, then they charge you for it whether you want it or not.... Ahhh I long for the days when it was just a high pressure sales pitch instead of a "we already added it feature"! read more

Covert Ford Lincoln - Car Dealers Near Me - Austin, Texas

Smooth quick and awesome! Lali was professional and quick. Answered any questions I had with haste!

Best service ever This one lady Dulce really convinced me on purchasing my new car she's the great ever salesperson I've over gotten

Garret is an amazing sales person. Was not pushy at all. We also met Tyrone wow and great service on all ends. I am so so so happy with my new (used) car!! Thank you so much again read more

I bought a brand-new F-150 roughly three years ago in 2020 and about a week ago my airbag light came on in the car. I called Covert Ford because I have concerns since I have kids and this wasn't from some wear and tear item. This is safety. They told me that it would take up to 3 weeks to diagnose and I would have to find my own way around. Or I should call the Ford in Hutto and see if they can help me. Then they told me that it may or may not be under warranty. So I just wait around for three weeks to find out that I owe a lot of money for something that's defective. Of course, I paid my car off the next year over so I own it but if this is the way Ford will operate with me. And is not concerned about my family's safety then I will never buy another Ford again. read more

We purchased a new 2023 F-150 in June. After one week of driving it, the A/C stopped working in 100+ degree heat. After taking it back in for service, it's a known issue with the 2022 and 2023 F-150s and so much in demand that the part to repair is backed up for who knows how long. The General Manager doesn't even have an estimate. It's been over a month since the truck has been sitting in their service department and still is not fixed. Salesman never mentioned that the a/c had known issues but they sure took our large down payment and first payment is already due. The loaner vehicle they provided was dirty inside and out. It has a slow tire leak that makes the tire go flat every three days. I've been back three times already and that tire is also not fixed yet. Their service department is not up to par. read more

Service department was simply horrible. Three years ago I received a recall notice on my 2017 Lincoln Continental. I contacted Covert multiple times and was told the parts were not available. After many months of this, I called Ford Motor Company customer service. They told me I had to take the car into the dealer and have them order the part. I did. For two years my inquiries to Covert were always met with "the part is back ordered". Last week I tried again and got the same response. Called Ford customer service again, but this time they were helpful. They found the part at another dealer in town, helped me set up an appointment with them for the next day and Leif Johnson Ford resolved the issue that day. It seems Covert just did not want to do the recall work. Either that or they are simply incompetent. Wish I could give zero stars. read more

BEWARE! I thought the practice of "bait & switch" were long behind us, but the swindlers working at Covert Ford Lincoln attempted to use this old scam on me when I went in to buy a used car. Luckily, I caught them in the act as I was signing the paperwork to purchase the vehicle. Here's what happened: I have been searching for a used Dodge Challenger R/T for some time now and late yesterday afternoon I was notified via CarGurus that one just hit the market at Covert. I'm later contacted by Covert Sales Consultant Brian Harms, who texted me pictures of the car along with their asking price. I immediately drive to the dealership in order to take a look and likely purchase it. After I arrive, Brian shows me the CarFax - it looks great, no issues on paper. The car is pulled around and I take it for a test drive - it's exactly what I have been looking for and the sticker price was definitely within my budget. After I return from the drive, Brian and I sat down, negotiated, agreed on the selling price, and we make the deal. However, after making the deal, things take a horrible turn. As I'm in the process of signing all the paperwork to purchase the car, Brian hands me a copy of a CarFax and asks me to sign it. I thought that was a bit strange... Why would they require me to sign a CarFax? That's not usually a document one has to sign. Nevertheless, once I start looking over this CarFax, I notice right away it's different from the one he gave me when I first arrived - in fact, the CarFax Brian was trying to get me to sign now was for a completely different car. At first I thought he had just handed me the wrong CarFax, but after I point this out to Brian, he starts looking stuff up on his computer then tells me to hang on and runs off. Then about ten minutes later he returns and proceeds to convince me that I'm not actually purchasing the Challenger I came in to buy and test drive, but a completely different one I hadn't even seen. According to Brian, I was signing paperwork to buy an older model of a different color with a lot more miles on it and it wasn't even an R/T! Needless to say, this did not set well with me as I immediately recognized that this was yet another attempt by a used car dealer trying to hustle me. I informed Brian I wasn't here to play games, that I had come in fully prepared and funded to purchase the car I had just drove, the same car that he himself had texted me pictures of along with the asking price not more than a couple of hours earlier. Brian proceeded to take a stab to persuade me that it was just all a big misunderstanding and such, though really at this point he stood no chance of convincing me that this was anything other than a poorly attempted snow job. When our conversation began to get heated, Brian left his office to speak to his manager and some minutes later both he and his manager return. The manager (Kirk I think his name was) was even worse than Brian at attempting to resolve the situation, and the conversation between us only deteriorated more so after he ultimately refused to sell me the Dodge Challenger R/T I came in and test drove and buy at the agreed upon price. After realizing that I wasn't some sort of moronic customer that would be willing to give in and settle for being overcharged for a lesser Challenger, Kirk and Brian walked out of the office and disappeared, leaving me sitting there utterly infuriated with no better option than to vacate the Covert dealership. I'm fairly certain this sort of practice is illegal, and I'm not sure what Covert's end-game is with attempting to "bait & switch" potential customers like this. I suppose there are some people that don't catch on and still fall for this sort of cheat. Had I not discovered this deception in time and finished signing all that paperwork, I'm confident I would have showed up later in the week to pick up the car I thought I had bought only to find myself in a horrendous situation where Covert would inform me that the car I hadn't even looked at was the one I had actually purchased on paper, leaving me stuck with it "as-is". In the end, I'm more than convinced that Covert used car dealerships are chock-full of villains willing to say and do just about anything to deceive customers so long as they get a sell. read more

Covert Ford Lincoln - This is the car I thought I was purchasing, until Covert tried to pull the old "bait & switch" scam on me as I was signing the paperwork. - Car Dealers Near Me - Austin, Texas

They held my car for 2 and a half weeks without a technician looking at it, and then when I requested my car back it turned out they lost both of the car keys I left with them. What service did I request? 1. Replace the security plug on one of the car keys missing it. 2. Check whether the AC can be improved. 3. Make sure the car is in good shape. read more

Covert Ford Lincoln - Car Dealers Near Me - Austin, Texas