I traded my car in. The process was quick and relatively quick. Sharon, (I think that was her name) worked hard to get me the purchase price I wanted. read more

Word of caution - if they give you one key fob, claiming the car only came with one, be sure to check the actual key inside the fob. I knew they were lying about one key, but this was my first "new" car with a fob so it never occurred to me (or the dude I went with) to check the actual key. Fast forward 2 years later and my fob battery dies, I pull out the key to open the car only to find a BLANK key. "The only key the car came with" my ass. Of course they had also tried using it as bait to sell me the warranty, saying "well if you need another key fob in the future it will cost you $600, but not with a warranty" how convenient the car only came with one fob (and no cut key lol) Aside from that late discovery, they made me wait an hour in the lobby even though i was buying the car outright. Made me talk to the financial dude who pressured me to use a loan and get a warranty and after saying no several times they made me wait in the lobby again, then came out and told me i had to provide proof of insurance before I can drive off the lot. That took another hour to get sorted out, which easily could have been done the first hour I was waiting.... There were also a lot of dings in the side window frame panel, which they agreed to replace for free. By the time the part arrived 2 months later I was no longer in austin, so that was cool too. thanks guys read more

0 stars if I could - avoid doing business with this dealership management is sketchy, combative and impatient. I inquired about a Bronco on their lot, I'm interested in the vehicle but take a week to think on it. Then I decide to hire a pre purchase inspector ($200) to come inspect the vehicle. It was out of state so I couldn't check it out myself. This process took close to another week. Inspection was alright other than the vehicle needing all fluids serviced, needed a good detail and only 1 key fob present. Fast forward to the weekend when I got approved by my bank for the loan and right as I'm waiting at the bank to pull the trigger on my down payment my car salesman informs me that "another customer is on this vehicle now and it's first come first serve." Then stops replying to me for over an hour. With that logic as their policy they should have sent the walk in away as I was on this vehicle for TWO weeks and all we needed to do to close the sale was get a contract in motion. It was the sales manager Jesse Morales who against the car salesmen's better judgment was entertaining the walk in over me when I was literally at the bank ready to proceed. I go over his head and get in touch with finance manager who then helped me start the process of purchasing so the customer priority was now me and the walk in was turned away. Throughout the 3rd week there's a lot of back and fourth between my bank and the dealership - bank won't cut a check until dealership can provide title but the title was still in previous customer's name and takes weeks for title to clear. Bank won't take on the risk of a car that doesn't have clear proof of title and dealership won't accept any form of deposit to hold the vehicle. At first I was discussing options with the finance manager and I can hear Jesse in the background making snarky remarks like "absolutely not," "unacceptable," "that's not happening..." just absolutely unwilling to work with the customer and audibly rude. He then proceeds to take over the phone call and is yelling at me in combative tone pretty much like an irritated father scolding a child. I understand the need to be firm with customers but there is a difference between firm and disrespectful. It made me think "wow does this asshole speak this way to all of his customers?" Mind you this phone call was interrupting my work day so I tell them I need time to think. I take the rest of the day to think about the only other option presented to me which was to go through their lender and get stuck with a criminal rate (and assume responsibility in the event the title didn't clear for some reason). But I realized I could just refinance with my credit union later. Next day I call back to have them run my credit and my car salesman has to awkwardly tell me that they sold the car out from under me to someone else. So I guess first come first serve is a pick and choose policy over at Auto Nation Austin. If you happen to encounter a situation that tests sale manager Jesse's patience he will be bitter and rude to you. And then sell the car you worked hard to research, pre inspect ($), and get approved for to somebody else. Kick rocks buddy and have the day you deserve. read more

AutoNation USA (Austin) should be your first stop selling a used vehicle. Ask for Michael Wilson or Jason Rivera. I received an offer for my vehicle that is 12-20% higher value than CarMax, Henna, Carvana or Covert. You have choices for dealers in the area, make a good choice & stop by AutoNation...aske for Michael or Jason. AutoNation is competitive with a wider network of locations across the state & beyond.....which maximizes your return with least effort. Michael & Jason worked together as a great team, in addition to all the supportive team. They were recommended by-name to me by several automotive business owners in the Cedar Park / Austin TX area. Friendly, efficient & reasonable in listening to how I valued my vehicle (pricing). Good reasoning & understanding of the current market to "meet me in the middle." read more

Doris Clark makes buying a car fun and less stressful. Make sure to give her a call at (512)552-9111

Fantastic experience. Y'all know how to do customer service and it was such an easy, quick process. I came in to sell my Kia Soul and the lady assisting us, Sandra, was so friendly and helpful. She got us in and out within an hour and a half and got us an incredibly fair offer. A week before this, I went to RR Hyundai to trade in my car, and they offered me a flat $1000 for trade-in. I was beyond insulted and we walked away, even though I was ready to buy at the same time. Today, I'm not buying at AutoNation (no time to look right now), but I did sell and I'll be sending everyone else I know who may be selling in the future to this lovely business. 5/5 stars were well-earned. I wish more places focused on customers this way, and at no point did I feel pressured or overwhelmed, it was the easiest vehicle transaction I've ever had. Thank you, Sandra and the team at AutoNation! read more

The deal went smoothly and Doris was great! They were upfront on all areas . I dont particualry love the one price policy but I got a real nice mustang GT for my son and they were very fair on my trade . All and all it was a good experience and as I mentioned Doris was super! read more

Michael was phenomenal and helped me continuously through getting my vehicle repaired. I do not regret going with the platinum warranty

Helpful Sales Staff, But Terrible Management The sales team at AutoNation USA was professional and very helpful, which is the only reason I'm giving two stars instead of one. Unfortunately, my experience with the General Manager, was awful. I purchased a pre-owned vehicle but decided to return it under their 5-day/250-mile money-back guarantee after learning that the vehicle has a motor that's notorious for it's unreliability. The sales team assured me that if another vehicle wasn't the right fit, I could get my trade-in back with no issues After realizing the vehicle wasn't right for me, I requested my Mustang back and said 'd be on my way. Instead, I was told I had to wait until the next day to speak with the GM. When I finally did, he immediately became rude after I mentioned wanting my car back. After exchanging words, he called me a liar and said my Mustang was a "piece of crap" that he didn't want on his lot. He then went even further and told me that he would put me on a list so I could never purchase a vehicle from AutoNation again. For context, my trade-in was a 2017 Mustang GT with only 47,000 miles, outfitted with Roush parts and a Roush supercharger--well-maintained vehicle that is far from a "piece of crap." The GMs comments were not only unprofessional but completely unnecessary. Instead of handling the situation with professionalism and respect, he chose to be confrontational and dismissive. While I appreciate the sales staff's professionalism and effort, the GM's behavior left a lasting negative impression. It's disappointing that a company of this size would allow a GM to treat customers this way. Be warned-this is the kind of treatment you may receive if you ever have an issue, read more

I brought my car here because they said they can give me a better offer if I bring it in for them to inspect. They trying to lowball me off of $4000 lower then what they initially offered in the first place and then had my car there for me to sit and wait for another three hours for them to do inspection. They say OK we made a deal then wrote me a check. I'm on my way an hour later calling me back saying that my car had frame damage and they cannot sell it. Now I have to go back and give them the check back because they miss inspect my car even though they had my car there for three hours. These people here are very unprofessional I will definitely be careful buying or selling here. read more

Be aware of how this works. You fill out the form, they give you a reasonable quote for your car. When you arrive they examine the car and find every detail. Low and behold the price is much lower than what was quoted. I had a 2013 BNW, excellent shape with 54K miles. I was in a rush to sell it so took their low offer. 2 friends have used Carvana with much more success - their quote is FIRM, they come to your house to examine and load the car, give you a check for the amount they estimated. Much cleaner and fairer than AutoNation read more

I am so grateful to Hayden Spivey and Autonation. I had a very tricky situation, and they made it so easy. I am buying a new car from CarMax, who were going to buy my old car as a trade-in. But I didn't want to be in the same room with the co-owner of the trade-in car because we had a bad break up. CarMax insisted that he and I had to do all of the paperwork together. I wanted us to do the paperwork separately. Exasperated, I asked Hayden if he could help, and he did. He took care of everything, and I never had to see my ex to sell the car. What a huge relief!!! read more

AutoNation USA - Austin - Waiting area. It took maybe 30 minutes total to get an offer. - Car Buyers Near Me - Austin, Texas

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My husband and I went last week to check out a vehicle. We were so serious about purchasing it we hired an outside inspector to come check it out. There was a list of issues of course but still interested in it. My husband was on top of communication with Ali one of the salesman. He asked if there was a way we could put the car on hold until they inspected it on their end which they still had to do with their own mechanic. He told my husband you can't do that, that they won't sell the vehicle until it's inspected blah blah blah. He said he would keep in contact with him as soon they heard something on their end. Literally the next day they did what they said they couldn't do and put it on hold for another customer. My husband went down and spoke with general manger. Total waste of time. They don't care. It's business. No loyalty. Nothing. Obviously if we weren't interested in the vehicle we wouldn't have put down 200 dollars to get it inspected on our end. Be super careful who you speak to here and what "rules" they follow. They did this to someone else from a review I read on carfax. I'm telling everyone to avoid this place and from the recent negative reviews I'm glad we dodged a bullet. read more

About a year ago we bought a car for Wich we were also sold an extended warranty that the main reason we agree to purchase was when the sales man Henry Doubon mentioned this would cover in case there was a crack on the windshield or anything like that, well this just happened and we just went to the dealership to find out this was an absolute lie and this isn't cover when ask for this guy conveniently he wasn't there Please make sure you don't buy anything extra without reading yourself, the problem is that they keep you there for hours and by the time you are done you are tired and just want to leave but be aware of this guy he would lie to sell extra stuff since they get commission. We know is a business but they are very dishonest and would lie to sell extra stuff be aware read more

Just purchased my second car and had a trade-in everything was easy and quick within two days. Nathan and Dustin are great! Walked me through everything and answered my questions. Was really dreading going to a dealership not having a lot of car buying experience but they made it painless! Huge thank you to Nathan Acker! read more

AutoNation USA - Austin - 2014 Ford Focus I traded my 2008 Honda Civic for, I love it! - Car Buyers Near Me - Austin, Texas

I went through the KBB instant cash offer for a car I didn't need anymore. Hailey at AutoNation was very helpful and honest. I felt like I got a good deal on it for my effort. I visited a couple of dealers. read more

Stay away! Initially I worked with Ashley. Then there was another gentleman who was plain rude. Finally Ali stopped by. They took 45+ mins to evaluate my van and provide an estimate. Until I shared all existing offers they refused to provide me the appraisal. This is not what the dealership promises. Such a waste of time and energy. Their offer was $500 for a van that Carmax offered north of $15,000. Unless you like playing games with these folks, there are better options (just about any other dealer). read more

This by far has been this BEST car buying experience that I have ever had! (.... and I've bought ALOT of cars, lol) I told Donavan Thomas what I wanted and he delivered! There was no stress, just smooth sailing from day one to the signing of the paperwork. I will DEFINITELY refer anyone looking for a car to see Donavan. I LOVE MY CAR! read more

AutoNation USA - Austin - Donavan and I at West Range Rover/ Jaguar in Katy, Tx..... - Car Buyers Near Me - Austin, Texas

zero stars if I could. "forgot" to do my state inspection. straight up lied to me multiple times for no real reason about their "mandatory" protection plans, saying my "bank" requires them, which they didn't. they overcharged me for the gap warranty the first time, about $300 they said I needed to purchase gap ($450), theft ($749) and dent($799) protection that they said were "mandatory" per my "bank" (financer), which was a lie when I talked to my financer. then they popped my tire doing a tpms repair and installed a cheap one which my mechanic later said I needed to replace, along with all my other tires which had fine thread depth but were dry rotted (I didn't know what dry rot was at the time). and my drum brakes were paper thin, which is a bit expensive to repair. their "50 point inspection" clearly didn't mean anything. my car was filthy but they said they had it cleaned. there was brown filth coming off of everywhere when I used a wet wipe to wipe something down. while I was waiting to get my car back at the dealership from the tire replacement, the finance team member came up to me and said they took off all the protection plans I didn't want. I called my loan company to confirm what plans they took off, and they were ALL still on there. The loan company said I had to redo the contract with the dealership to take the plans off. I went back to the dealership and talked to the general manager. first he kept me waiting for 20 - 30 minutes so I had to actually step into his office to talk to him. he said the protection plans aren't mandatory but he won't sell me this car without them. why not just tell the truth in the first place??? like what? I wanted to keep the car though, so I went through with it. my car came with a 250 mile 5 day return warranty that I spent just going back and forth from this dealership trying to make sense of their lies. they did give me a number to get the warranties refunded though. I am still waiting on the refund, so I am accumulating interest on the warranties right now, and my interest rate was insane. the theft protection isn't refundable except in the state of Florida, just FYI. I wanted to keep the gap, waiting on the dent protection refund to still come through. literally waited to get my license plates from them before writing this review because I know they'd somehow mess that up too. read more

The Cars Are Fine, Fair Prices, Reliable Quality Vehicles Excellent Vendors, Just Don't Pay Any Extra Coverage, It's a Scam, Specially Is Someone Named "Bryan"... Once I Realize The Extremely Low Probability I Tried To CANCEL Extra Coverage, But Someone Named "Brian" Tried To Scam Me, He Never Showed Me How To Claim And Never Did The Cancelation I Asked For, One Month And 2 Weeks Later I Haven't Been Able To Cancel It, I Have To Overpay For a Coverage Than You Can Buy Better And Cheaper In Any Tire And Wheel Store. So, Just Buy The Vehicle, No Extra Coverage, Look For It On Carguru Or Google, Never Trust a Financial Conselor, Specially If His Name Is 'Bryan", You'll Avoid a Lot Of Trouble, And a Lot Of Precious TIME. read more

Where do I even start with this review. First off I buy my truck and the same day I buy it I need to get it back to the dealership because it won't start. They put me in a rental and replaced the starter. I get the truck back and I'm hearing this ticking noise so I'm confused and trying different fixes to get rid of it. Seeing as I just bought the truck I assumed it had been serviced but I pop the oil drain plug off and the truck has maybeee 2qt's of oil in it..... it holds 9 qts of oil so that's nearly dry. I change my own oil and instantly the noise goes away. Next I was told upon buying the truck my seat would be fixed before I bought the truck. They said just take it home and we will get it in after the new year so I accepted and just wanted to bring it back after the new year week. I take it back and I'm told the salesman was fired and there's no notes or anything about my seat being fixed, they said that it would be looked into and every time I called which was probably 20x I got the run around and said they would get back to me. Now 9 months later I decided to give up on the seat and fix it myself, thanks a lot auto nation. Love my truck but i had to do over 5k in repairs in the first 8 months of owning. read more

I had my eyes wide open when I decided to spend my 75 THOUSAND HARD EARNED DOLLARS AT THIS LOCATION but it wasn't enough. It's two months later/2 cars notes later and I still don't have my permanent plates. The very worst part of it was a rude and aggressive last call with my sales man (Maurice Stevens) asking me never to call or text him again only because I asked for FACTS about what he was telling me. My single blessing was buying my dream car WITH THE CPO AND FACTORY WARRANTY. read more

I understand we all have busy lives, I work at a dealership myself but to see how one salesman can just ignore someone interested in a vehicle and they can NOT help is disappointing. I have been in the market for a vehicle and found one here at the Autonation USA Austin. Reached out on the phone number and salesmen by "Victor" answers. He says he will get my info via text and get me a credit application asap. SWEET! I was ready to leave work in SA and head over! WELL that was about the last I heard from Victor, WHICH he says he is the "best one" at the dealership...yea best one at hanging you dry. I reached out multiple times over a few hours and he finally calls me. Says ohh we can get you approved just need to "assume" some information. Instead of assuming and if you were the best at doing your job, you would send me a credit application ( which i already was approved at another autonation store) and try to make a deal happen. Someone please teach Victor some customer service skills, he cost you a deal as I was more than ready to buy TODAY. Sucks I can not get the vehicle I was interested in. Who knows how many other individuals are flat out ignored by him or maybe that's just the norm at this store? Off to the next dealer I suppose, one that might actually be interested in making some money read more

Pete one of the managers there promised to hold a car until monday. ignored my calls and texts told me if i filled out the credit app and other info went through a whole process to try and get this vehicle just to figure out it sold. place is shady and i wouldn't give your business to them. giant joke, only business they have is wasting time and dinging credit scores -7/10 don't recommend read more