The service department with advisor Nathan Mendiola and manager Shawn Sanders was outstanding in…read morecustomer service, especially in communication. The general manager was very helpful too. Customer service relayed information in a way that reminded me of the old days. My daughters new used car experienced a EVAP engine code that was not easily resolved after several attempts to replace the parts the engine code pointed too. It did take several trips over a couple of months. The master mechanic finally discovered a wire connector under the dash that was not completely snapped together. I would say most likely occurred at the assembly line. The late afternoon it was completed they even helped rush to complete some regular maintenance items that I needed to do before my 21yo daughter left again for college the next morning. At no charge. Also the videos the mechanics provide are professionally done and very impressive. This written by a 60yo lifetime garage mechanic and car enthusiast!

I recently purchased a used CX-50 after trading in my 2019 Mazda CX-9. We were helped by Ali & Mo…read more I had contemplated a few other models from other dealerships but since I had used this location for our last car I figured we'd get the best deal (customer loyalty) They worked hard for hours while we made up our minds after test driving 2 cars. I'm also thankful for the help in finding something I really needed as opposed to me wanting the most expensive larger model. The deals went back & forth and I'm happy with how much they gave me for my trade in. The financial woman (forgot name) we had was great too. Thorough and fast. Which is what we needed after a full day of decision making. I'm happy with my new car!

Ask for Michael such a polite gentle man and a great sales man he took care of us and gave us the…read morebest test drive experience and simplified the paper process feels like a 1 million car and the sales experience and i would totally recommend him to friends and family to come here!!!

Started out great, ended very disappointing…read more My experience with this dealership started out extremely positive. The salesperson was very kind, helpful, and easy to work with while we negotiated the purchase of our Cadillac Optiq. We purchased the vehicle over the phone, and my wife stopped by the dealership to see it in person. The deal was better than what other dealers were offering, including free delivery and free ceramic window tint, so we felt very good about our decision. Unfortunately, the experience changed quickly after the sale. When I called to choose the window tint percentages for the different windows, I was told the dealership had already chosen them and that I didn't have an option to change them. I wasn't happy about that, but since the tint was included at no charge, I accepted it. The next issue was the "free delivery." I assumed the vehicle would be transported on a flatbed, but instead the dealership drove the vehicle to me. Since this is a lease and mileage is important to me, I wish that had been clearly communicated before the vehicle was delivered. By the time I received it, the vehicle already had around 250 miles on it. We were excited to finally have our new Optiq and enjoy it over the weekend. Unfortunately, that didn't happen. After driving the vehicle for approximately three hours on Friday, a tire monitoring system failure appeared on the dash, and the vehicle also wouldn't charge. I immediately informed the salesperson of the problems. I took the vehicle to my local Cadillac dealer on Saturday. After several days, I finally got the vehicle back on Wednesday and was excited again to start enjoying our new vehicle, especially since it was now fully charged. Unfortunately, that didn't last long. On Friday, I discovered that the vehicle had once again failed to charge. I took it back to the dealer after work, only to find out that the needed part was on back order. At this point, my biggest complaint isn't even that the vehicle has had problems. Problems can happen with any vehicle. My biggest disappointment is the complete lack of follow-up from the dealership that sold me the vehicle. I had to contact the dealership myself to ask for help. They made one phone call on my behalf, and that was essentially the end of their involvement. Nobody followed up to see how the repair was going, whether the vehicle had been fixed, or how we were doing with our brand-new purchase. In my opinion, the dealership should have taken ownership of the situation. They could have offered to pick up the vehicle and have it repaired at their dealership. They are only about three hours away. Instead, I was left to deal with everything through my local dealer. I also asked about getting out of this vehicle and into another one, but the dealership wasn't able to offer a solution. I was ultimately directed to contact GM myself to pursue a buyback. That's extremely disappointing after choosing this dealership over others and trusting them with a significant purchase. The sales process was excellent. The salesperson was helpful and the initial deal was great. Unfortunately, customer service shouldn't end once the dealership has your money. My experience has essentially been: take my money, deliver the vehicle, and when something goes wrong, you're on your own. I would strongly encourage anyone buying a vehicle from out of state or several hours away to think about what will happen if something goes wrong after the sale. Based on my experience, I would not expect this dealership to take much responsibility for helping you once the vehicle leaves their lot. I really wanted to enjoy our new Optiq. Instead, we've spent the first weeks dealing with service problems, charging issues, a back-ordered part, and now a potential GM buyback. I'm still waiting on the back ordered part. That's not the experience I expected when purchasing a brand-new Cadillac. 2 months and car is still in the shop with 500 miles.No call from sales manager, GM and just flat out gave up on sales rep.

So looking for a car for my daughter , seen this car online , asked the guy that answered the phone…read morecan you make payment , he was like 2500 down and 300 a month. Mine you the car is only 6999 . Didn't ask how my credit was . Which my credit is good . Need to get my daughter a car without breaking the bank . As I work at a dealership, if I was going to pay 300 a month , I would buy a new car . It's all about Customer Service . Looks like I will not be getting a car from this place .

Being a witness to how they treat their customers once the car rolls off the lot and starts having…read moreMAJOR mechanical issues I can only advise everyone to stay far, far away from this place! Lack of communication from management is just the tip of the iceberg of this shady establishment. Save your time and money and go elsewhere when looking for a quality used vehicle.

Dealers are renowned for sleaziness, but my experience selling my old car to them was exceptional…read more I sought bids online to save the hassle of going to lots of different dealerships, providing lots of pics and a full disclosure of all problems. Most dealers wouldn't bid sight unseen, they insisted on seeing it. About 4 dealers were willing to give me a price. Subaru of Georgetown's was the best (and slightly above Edmunds FMV). When I took my car in, the salesperson (Darren) took less than 20 minutes to check it out to make sure it matched the pics and description, and then paid the agreed-upon price, without trying to offer less. He also paid for an Uber to take me back home. If there's a way this could have gone better, I can't think of it.

I brought in a 4 month old 2026 Tacoma Pro with 5500 miles on it to trade and was offered $43,000…read morefor it. This place is run like a pawn shop. Considering I took it somewhere else and got $63,000 in trade for it, I'll never set foot in here again. On top of them trying to completely screw me over with the trade in, the new vehicles are all shoved together under trees and coated with baked on tree sap. I could barely see out the window test driving it. Tree sap eats away and protective coating on the finish and can leave ghosting on the paint. Buy a new car with a ruined paint job. These people are complete idiots.

Re: Service I was…read morehappy to give my business to Honda Leander after a bad experience with sales at First Texas Honda. There was no wait on a Saturday afternoon. You have to get out of your car and walk inside the building to check in. No biggie. Unlike Toyota Cedar Park and Yost II Automotive, William A. did not require me to bring my car in every 5k miles for a synthetic oil change. He said it would be closer to 7500 miles when the A or B light comes on. One is for oil and the other is for oil and cabin filter. He also said the "1" light is for tire rotation. I'm happy to have found a Honda dealership with integrity!

I have not had a great experience with this place. This is my fourth time here, and the third time…read moreI've had a terrible experience. The first time, they couldn't find my warranty because I had purchased the car at Round Rock Honda instead of Leander Honda. They gave me issues with it over and over again. The second time I came here was fine. The third time, there was an issue where they left me without my keys and ignored me for a long time. Now, this visit is yet another service issue. I have an extended warranty that includes tire coverage and more. I came in the other day to get my oil changed and waited for two and a half hours, which was fine because I expected that. However, about 10 minutes after I left, my tire pressure light came on. I stopped to get gas, and it turned off shortly after, so I assumed it was nothing. The next day, it came back on and stayed on. I called them, and they told me I could come in anytime without an appointment. They said they would fix it, check all the tires, and that it would be a quick process. When I arrived, the staff member told me I would be there for a while, which is ridiculous considering I had already waited two and a half hours the other day and now have to wait again. I don't think it would bother me as much if this were the first issue I've had with them, but since it's clearly not, I'm very upset. I will not be returning here, and I will never purchase a car from Leander Honda. I will be going to Round Rock from now on, even though it's farther away, because the service is much better, the people are much nicer, and they don't waste your time.

I had an outstanding experience purchasing my new Toyota Grand Highlander from Toyota of Cedar…read morePark. From start to finish, the entire process was smooth, professional, and genuinely enjoyable. My sales advisor, Tyler Thornhill, and his associate, Kyle Chowdhury, went above and beyond to make sure everything came together. They were knowledgeable, helpful, responsive, and never made me feel pressured. They truly went the extra mile to make this a great car-buying experience. One detail that really stood out was that I happened to be at the dealership in a friend's car because my vehicle was in the shop (at a non-Toyota repair facility). After completing the purchase, Tyler and Kyle actually drove my new Grand Highlander to my home for me. That kind of personal service says a lot about the people they are. I also want to recognize the New Car Sales Director, Will Taylor, who helped move the purchase along smoothly and was an easy and pleasant person to work with throughout the process. I can highly recommend Toyota of Cedar Park, Tyler Thornhill, Kyle Chowdhury, and the entire team I worked with. They made what can sometimes be a stressful process into a truly great experience. I'm very happy with my new Grand Highlander and with the way I was treated throughout the purchase.

The best customer service I've ever received at a dealership service center. I went to the service…read moredepartment for routine maintenance and a problem with my fuel door. I purchased a small part for my fuel door on site. The service tech, Juan, repaired it himself. It was an easy fix and he wanted to save me money for the cost of labor. The parts shop was set up like a gift shop. I thought that was cute. There were many comfortable places to sit in the waiting area. There was a coffee shop and a children's play area for families. Overall, the customer service was phenomenal and I plan to return for future car maintenance.

After USAA totalled my car (it really just needed repairs) after their insured hit me, I searched…read morehigh and low for a replacement. Found a car that came close to what I was looking for - Audi A6 Premium Plus (I had a Prestige). I spoke with Austin Jones at Genesis. We took the car for a spin. It drove well. Made an appt to get a pre buyer inspection Austin was diligent in following up. When I returned to make the purchase he ensured the process flowed easily. The dealership showroom is spotless as well as the cars. I highly recommend Genesis of Round Rock and especially Austin Jones. Their professionalism is outstanding. My next vehicle purchase may be a Genesis!

The scene: A modern facility focused on the latest technologies, quality work, and sincere service…read more I'm so happy with my Genesis G70 and the care I've received in the years since, I've never become so emotionally attached to a car before now. Phil is the best - both earnest and extremely helpful in finding the car that worked best for me. Any time I pop in for maintenance, he always pop in & make sure I'm taken well care of. Andy and the service team are top notch, I feel like I'm at Cheers where they know my name. Andy recognizes me when I walk in and is both extremely organized and communicative. I enjoy their stunning and calming waiting room, I sometimes prefer to use that over their concierge option. Any service they make includes a video summary that is concise and informative. I'm going with Genesis exclusively from here, especially with this location.

Bought my second Truck here, great experience Love these…read moreguys Michelle & Curtis are great to work with & very personable. I bought a cash work truck here about 7 years ago and had it until early this year with no problems. We now needed a cash car to do some transporting and stuff & they had just what we needed. One thing I love about these guys is the cars are very well maintained & detailed. Don't get me wrong these are not new cars, they often have lots of miles & are a few years old. However, they really take good care of the cars they sell, they are clean, well maintained & work. For a cash lot, they are as good as it gets. Thanks again, Michelle & Curtis.

Unfortunately our experience was far from stellar. We bought a truck from them for $8000.00 in…read moreOctober 2022. Drove it for less then 2 weeks before it became undrivable. We have since put in another $1000.00 in repair and tow charges. Since it was sold "As Is" there was little we could do. I am very disappointed to say the least. Considering filing a complaint with DMV; as we are having difficulty in trying to resale the vehicle for even $5k.