Great experience buying our new 2026 Passport. Ulises Ortega was phenomenal. Drove from Conroe to…read moreRound Rock because of the deal, the reviews of the dealership and the exceptional communication with Ulises.

Not a great experience at all…read more Back in November of 2025 my husband and I bought a preowned truck from this dealer. We were already pre approved with our credit union and told the dealer we would be over after we got off work to get a purchase order and sign docs. This is where is all went down hill. A bit of info for those who don't know: some dealers work directly with certain banks or finance companies and the dealership gets compensated on those deals. Some dealers will shotgun your credit to multiple lenders at once just to find one that will approve you for financing. Most of them do not explain this to you. Anyway turns out my credit union deals directly with this dealership, great news, should be a breeze, right? WRONG!!! Since we did not submit an app with the dealer to our credit union they were not getting compensated on our deal, the guys at the dealership were not happy and boy did their finance manager Evan let it show. Oh, yeah I remember you and the attitude you had, I'm calling you out. We told the dealership we just needed the purchase order, we arrived there around 6:00 PM and they took well over an hour to get us one piece of paper. Wild right? During us waiting all this time they tried to sell us on their GAP which was inferior to my credit unions GAP so we turned it down. We live approximately 10 minutes from the dealership and didn't get home with the truck until close to 9:00 even though we got there around 6:00 expecting to sign documents then. Seriously what an epic of time wasted, and the attitude we got because we didn't want the dealer to pull our credit again you would think that we were going out of our way to disrespect these guys. Imagine that, we're doing business with you and we're met with attitude. Come to find out later on this truck had issues that were undisclosed on the carfax that we ended up having to pay out of pocket for, obviously we didn't have Round Rock Honda look at it, you boys have permanently lost our business. It's been over six months since we did this but I still vividly remember this terrible experience. Y'all made a simple process of signing docs agonizing and overly drawn out. Every bit of disrespect in this review is 100% earned.

Check was received a couple of weeks ago. Happy that Kia followed through with the refund.read more

RUN AWAY if you're looking to buy a Certified Pre-Owned Kia or service your vehicle here…read more By far, buying a Certified Pre-Owned vehicle at Round Rock Kia in September 2025 was the most disgraceful experience I've ever had at a dealership. Unless you have your own mechanic inspect the vehicle before unquestioningly trusting the "Certified" label, stay away from this place. I later found out that their certification means about as much as Monopoly money. After returning twice in October for an oil pan leak that was somehow missed during the CPO inspection, the issue still remained unresolved, and they refused to acknowledge responsibility. The service department, led by Service Manager Wesley Warmke, was unprepared, uncommitted, negligent, and completely incompetent. In the end, I was left with no option but to pay out of pocket for their mistakes to be fixed in another location. If I had one wish, it would be for him and his team to receive the same lazy, negligent, and uncaring customer service provided to me in every business they deal with for the rest of their lives.

Great experience here! Jay Reed was friendly, helpful, and professional. He kept in touch with us…read moreand worked with me on what I wanted in my vehicle purchase. Super seamless transaction. All the staff there was very friendly throughout the whole process and in upbeat spirits. I am so happy we ended up at this dealership while shopping! Thank you! (Edited last name)

I brought my vehicle in because it would not start. I was told it needed a battery, so I had the…read morebattery replaced and also paid for an oil change. There were no overheating issues or coolant leaks before bringing it in. After picking up my vehicle and driving home, it overheated on that same drive. I checked and found that the coolant was low. This is after paying for a service that advertises a multi-point inspection, which clearly was not performed. I had to tow the vehicle back at my own expense. At that point, I was told the technician was new and had not topped off fluids or completed the inspection. Shortly after, that explanation changed to "it's due to age and mileage," and the dealership refused to take any responsibility. Let's be clear: The vehicle was returned to me in an unsafe condition, without proper fluids, after a service that should have included basic checks. It overheated immediately after leaving. That is not a coincidence. Because of this, I was without my vehicle for 14 days, paid for a second tow, and was then charged over $3,000 for a radiator that failed after the overheating incident. The fact that they admitted the technician didn't perform routine checks, and still refused to take accountability, says everything about how this place operates. I would strongly recommend thinking twice before bringing your vehicle here.

My sales professional AJ was amazing and very knowledgeable…read more He was patient with me throughout the whole process. He never failed to keep me updated and not to mention he made sure the delivery of my vehicle was in top notch shape and even worked overtime to keep my family satisfied. The sales managers were very helpful and explained the whole process as well. I truly felt like a part of the dealership's family. AJ has even called to check on me after the purchase which was mind blowing. I will forever be a loyal client. Once again thanks Nyle Maxwell

I came in for an oil change only to be told my valve cover was leaking oil. I replaced all the…read moreparts as my service salesman Dorian suggested along with a new set of spark plugs. I decided to wait at the dealership. Five hours later, I left w/my car now sputtering/hiccuping at each stop light. I called Dorian & he advised me to come back. Dorian was quick to get my car in and I was out of there roughly 30 minutes later. I drove home only to find out AGAIN it was STILL performing incorrectly - maybe not as bad but still sputtering. This was not an issue when I drove in. I called Dorian again and he asked once again if I had time to go in. It is now almost 4pm. I was not about to go in for a 3rd time. The issue happened to be an ignition coil. This back-and-forth caused a significant inconvenience including work time lost, the cost of fuel and toll charges for the multiple back and forth trips and added stress driving a vehicle that was not performing reliably. I contacted manager Wayne and Luis for an inconvenience credit but since they fixed these parts w/no added charges to me, no credit was given but a free oil change on my next visit. What a great way to treat a customer going on 15 years of Nissan service!

Bought a Tesla Model 3 2018 from them, shortly after a PCS error occurred restricting A/C charging…read more I contacted the service shop and they were able to help make amends to this issue, big thanks to Logan (Service Shop) and the owner for making this happen. Seamless experience from test-drive to purchase. No sneaky fees. Will buy again!

Let me start by putting my bias out front: I hate the dealership experience. I hate the upselling…read morewhen you get in front of the finance manager and the strategic//infuriating waiting they make you do when they have "ask their manager" anything. I hate this so much that I've bought my last two cars from Carvana simply because I wouldn't have to speak to anyone. I find the stereotypical car-buying experience (new and, especially, used) to be unnecessarily stressful and taxing. Today, this has changed. When I found a slightly better deal locally than I did on Carvana, I took the plunge. From the beginning, Angela was super helpful and responsive. She didn't insist on talking on the phone and was happy to text details, which is infinitely more manageable during the workweek. When it came time to make the trek to Austin e Autos, Angela let me know that she would be off that day and handed off the deal to Isaac. Isaac is the best. Isaac put us through the paces of letting us test drive, then talking numbers. At no point did the numbers they advertised ever change. I came in with pre-approval through USAA, and they did not push me toward in-house financing. This has never happened to me before. They usually push that really hard. Once the numbers were agreed upon, we were handed over to Stephanie for the paper signing. This was equally painless, and there was no push to buy extended warranties, wheel insurance, GAP, etc, etc, etc. The numbers we discussed with Isaac were the exact numbers we signed off on with Stephanie. Incredibly painless, transparent, and honest process. My wife loves her car, and I am very impressed by the buying experience. If you're in the market for a used EV, look here first. All the stars. Thank you, Isaac, Angela, and Stephanie!

Great place to buy a vehicle. Great service from great people. You won't be dissatisfied.read more

Great people to work with, the dealership has been in town for a long time. It's comforting to…read moreknow your buying from an established family business with a great reputation.

New what I wanted, test drove, waited for banks approval, washed and cleaned, went home…read more Thank you Cameron for your help and for going over and beyond and over then flying (yes, dood has a cape but don't tell anyone and not even his coworkers know that he's a superhero just as long as they don't touch his juice in the morning and hide it Hahaa!!). And special thanks to Henry in finance - very professional and straightforward w/no BS in signing the final bill. Straight up gentleman.

Do not purchase the extended warranty here, it's a shady business!!…read more They say they offer prorated refunds yet they give you the run-around.

we got there at 5 pm and we had the pleasure to work with Jacob Varghese he was very helpful knew…read moreeverything about the car we wanted to check out test drove one like it they just got a brand new one and he made sure it was all unpacked washed and ready that evening i took till 10 pm to do the paper work etc cause we came late but he didn't complain he went above and beyond to make sure we drove home in our new car and I can tell you if we have any questions we still can call him and he be happy to help us thank you Jacob it was a pleasure to work with you. We love our 2026 hyundai tuscon hybird.

I had a very disappointing experience with Round Rock Hyundai Service Department. The overall…read moreprocess for getting help with the white paint repair was confusing, frustrating, and unnecessarily difficult. Before I even came in, I had already called the service department multiple times trying to schedule an appointment for the white paint repair. I was told I could not make an appointment for that and had to come in person. I also did not receive a clear callback option or a clear explanation over the phone. The whole process felt very inefficient and customer-unfriendly from the beginning. My in-person experience with Cornelius made it even worse. After I told him I did not want to do the maintenance service, his attitude became very dismissive and condescending. When I tried to ask follow-up questions about the white paint repair process, he spoke to me in a way that made me feel like I was being laughed at for not understanding the process. My impression was that everything had to go through him, and I felt discouraged from getting clarification from Will, who seemed to understand the process better. Cornelius also mentioned that he was military and that things had to be direct and "in order," but the way it came across to me did not feel like professional customer service. It felt controlling and disrespectful. Later, thankfully, a manager and Will stepped in and explained things clearly and patiently. They helped me understand that the body shop may not be ready for about 3 months, and that once the repair is actually scheduled, the rental car would be handled through that side of the process. I also ended up taking a ride home myself, and no Uber or ride option was offered to me. I'm giving 2 stars only because the manager and Will eventually took the time to help and explain the process. Otherwise, based on the confusing process and Cornelius's attitude, this would have been a 1-star review.