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    Steele GMC Round Rock

    2.4 (30 reviews)
    Closed Closed
    Updated 1 month ago

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    Our awesome Salesman, Brian Thomas. Thanks bud!
    Chanse T.

    We recently purchase a 2024 Lexus IS350 F-Sport from Steele. Our salesman was Brian. We managed to have nearly everything completed via phone before we even went to the dealer, including sales price, trade value, and preliminary paperwork. All but final financing which required wet signatures. Once we got to the dealer we were in/out in under an hour. THIS is how to do business! Brian was clear, concise, and excellent with communication and follow through. Time is money, and Brian (and the equally efficient Finance guy- Marshall) wasted not. We will certainly give these guys first look when shopping in the future and Id strongly encourage you to do the same. Thanks guys! Chanse & Cayce Tekell

    Sabotaged O2 Sensor by Steele GMC. To try and scam me out of $1200

    Zero stars..... I found them to be nice up front and to your face. But the reality is, they are unethical scammers. The work they had to do to replace the exhaust manifolds was extensive, and for that they did a great job. But when it came to the catalytic converters and the emissions, they basically raped me. I know cats aren't cheap... but $3500 ?!? Whatever. Don't forget the $400 core charge. The real issue is, they told me it ran rough because the BRAND NEW oxygen sensors weren't 'OEM'. Seriously? And they'd be happy to replace them all for only $1200. I refused. And went to my local Advanced Auto Parts to buy AC Delco ones. Ya know... OEM? $400. Upon having the parts store verify the codes, I look under my truck to see the O2 sensor wire hanging loose from the frame. Completely disconnected and the safety tab pulled. They even broke the mount clip so it cant be re-atached. Deliberately. Thats called Sabotage. If they had taken the time to hide it better I wouldn't have discovered it until I went to actually replace the sensors. (Which I returned right then and there, and got full credit for). Check out the photo taken in the parts store parking lot. As I write this, I still haven't been able to check out the other three sensors. But I will at first light. I wouldn't be surprised if they are all disconnected. Steele must train their service staff how to lie straight to a person's face while looking them in the eye. Because their focus is clearly on milking the customer for money, not being ethical, or even trustworthy. I will NEVER bring my GM Vehicles to another STEALership. Or in this case, back to this STEELErship. They are only interested in scamming their customers instead of giving them exceptional service. Just because the 'book' says it can take 6 hours, doesn't mean you charge the customer 6 hours when it only takes you 2. It's criminal and it's greed and they simply do not care. Do not bring your vehicle here, unless money is no object and you enjoy being scammed. And can afford a lawyer that does more than small claims.

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    2 years ago

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    1 year ago

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    1 year ago

    The buying experience was great. Nathan was our salesman and he was very professional and knowledgeable.

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    3 years ago

    Bad business. They have no problem selling a vehicle out from under you after you've already paid for it.

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    3 years ago

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    2 years ago

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    3 years ago

    Not only are the people that work there rude, they ask way over MSRP for vehicles! Do not give these people your money! Scam artists

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    Review Highlights - Steele GMC Round Rock

    Time is money, and Brian (and the equally efficient Finance guy- Marshall) wasted not.

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    Navy Federal Credit Union

    Navy Federal Credit Union

    (14 reviews)

    NFCU's professionalism and customer service is deplorable. I wrote my mother a check. And today,…read moreshe tried to deposit it with no success. The teller wouldn't give her a reason why. For security purposes, I can understand that. However, when I called NFCU and asked if there were any restrictions on my account, I was told no and that were was no reason notated on my account, "or my mothers" as to why she was denied the available funds. This was an inconvenience for my mother. Either this was incompetence on the bank teller's behalf or this was a personal matter which resulted in my mother being denied the available funds. This isn't the first time I've had a bad experience with NFCU and I no longer use them as my main banking institution. My hard earned money is really no good here. Please shop other options for your banking needs.

    I'm retired military army veteran Navy Federal credit Union advertised that therefore military and…read moreveterans in the families. My experience with Navy Federal credit Union after being with them for 14 years they are not here to help us They go to your account charge you a fee. The fee should not have been in charge of $100 out of my checking account and they would not refund it back to me when it shouldn't happen in the beginning. Navy Navy Federal credit Union is only out for the money My experience January 31st 2025 was a bad experience I would not recommend Navy Federal to my military Conrad's that I serve with nor my fellow veterans They do not care about us They only care about the money. So sad

    Navy Federal Credit Union

    Navy Federal Credit Union

    (34 reviews)

    Needed to do some banking that I couldn't do online. I came early in the morning when they opened…read more I waited in line for just a few minutes. My service was quick.

    Exactly 4 months since I opened my account at Navy Federal Credit Union before I was able to make a…read moredeposit. While Navy Federal has one branch in Round Rock, TX, doing basic financial transactions has been a chore. To sum, I was given a list of locations where I could do transactions with one having an non-existent address and the other branch not having a banking relationship with Navy Federal at all. While I was off work today, I drove out to the Navy Federal on Louis Henna Blvd in Round Rock, TX. I told Justin, the credit union representative, my story about the non-existent location and he told me they could not always update their list and that when I get close to a location I should use Google maps because their addresses could be off by a digit or street. He made this sound so normal. I felt like I was in the twilight zone. How about when financial institutions publish any locations the address should be precisely correct? Then I asked about what locations allowed deposits. He said I had you had to first filter the list from the text I was sent and based on the icons you could see precisely the locations. I filtered on the list and it did not filter as he expected. So, he then said that it works better on a personal computer (PC). Of course, nothing was conveyed regarding a PC filter when the link was texted to me. It only takes $5 to open an account at Navy Federal, i.e. low cost. At this juncture, I am wondering if all the benefits of being a Navy Federal Credit Union member that my brother espoused is really worth the effort. After the Navy Federal counter representative searched on my name and she could not find me in the system, she searched on my phone number and she could not find me in the system, and she finally found me by searching on our address. I asked why she was not able to find me with the previous searches. She said oh that just happens sometimes. I find Navy Federal Credit Union's mission ironic, "Our Members are the Mission." This may be the one and only transaction I do with Navy Federal. I do not currently see Navy Federal's value commiserate with the effort to do business.

    Navy Federal Credit Union

    Navy Federal Credit Union

    (20 reviews)

    If your coming for a notery your going to be waiting hours! Hey friend. I have always loved navy…read morefederal UNTIL you lose a parent and find yourself trying to conduct business while you're waiting with only you and 1 other customer waiting to speak to someone to just verify information that only takes less then 5 minutes, I think you will understand. As I am sitting here waiting for over an hour I glance over and one of the representatives is making small talk with the customer as if there are not other people waiting for her. I waited so long that I actually had to double check if I was on the list. All the while watching people come in and go on their way and then to be told that not everyone can do a notary. So AGAIN I sit and wait. By this time there starts to be about 7 people waiting along with me for their own needs. One representative still laughs and jokes with a customer. Absolutely WORST customer service ever and I REALLY hope someone from high up sees this review. VERY dissatisfied with their customer service

    I have two of my three government direct deposits going into my checking account at Navy Federal…read moreCredit Union and was told by them that ONLY the active duty can receive their deposit two days before! I too served as a civil service employee and spouse of the Army But, Navy Federal Credit Union doesn't recognize this! I should get my deposit two days early also! SHAME on you Navy Federal Credit Union!!

    USAA Federal Savings Bank - dessert menu (YUL)

    USAA Federal Savings Bank

    (824 reviews)

    USAA really isn't what it used to be. Their banking and insurance services have been the best…read moreanywhere for years, but these are apparently in a downward slide. I've been patient, but have had enough and need to make an update here. 1. Their phone robot is the worst. It's stupid and is increasingly a barrier to getting connected with a person who can actually help. 2. The department that handle's mortgage loans is terrible. I tried to use them last year when buying a house, and although it was fast and easy to get accepted, their service of that loan when trying to actually BUY a house was horrible. They would not answer their phone and *never* - NOT ONCE - responded to any messages left - whether by me, my R.E. agent, or anyone else needing to get information from them to move the purchase forward. I ended up having to start over with another financing resource, and ultimately did not buy that particular house. USAA was a leading cause of that purchase failure. 3. Getting a trust updated with USAA is an ongoing nightmare that has taken months to complete because of USAA's poor handling of my business. The key problem has been their representatives refusal to answer my questions about the update process and policies, saying to me: "call your lawyer". What would my lawyer know about USAA processes and policies? The process was subsequently laborious with multiple back-and-forth info exchanges that would have been at least reduced if they had just answered my questions. 4. Automobile insurance rates exploded. Yes, I am aware that this is an insurance industry-wide trend. Besides reducing my coverage limits, their only solution is to provide an Orwellian smart phone app that records ALL of my location and related movement data which USAA keeps indefinitely in exchange for a fixed % rate reduction. This is not acceptable in any way. As a result of these experiences, I have decided to begin to find ways to reduce my business with USAA.

    This bank has become a joke. I had a problem with a scammer/hacker so I tried to make a new…read moreaccount. They have me locked out of current...saying they need to verify me. It's been 2 weeks and nothing. I finally spoke with Cody tonight and I got the run around. I will be taking my banking and insurance elsewhere

    Steele GMC Round Rock - car_dealers - Updated May 2026

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