So, I've been going to the Thinking Cup for a few years now; and it never occurred to me to come on yelp and review them, but I'm not a big reviewer sort so I guess it's a moot point. I've read through some of the reviews on here, and then, looking at the low-rated reviews, I can't help but feel sorry for everyone who has issues with the thinking cup.
For one, those who complain that the staff are unfriendly, I can't help but wonder how friendly are you to them? Smiles are free, but sometimes you have to spend to earn. And I know what you're thinking; "OMG I'm totally friendly! I mean, I even sometimes stop texting for, like, 10 seconds to place my order!" Do you engage the workers? Do you say hello? Do you ask them how THEIR day is going?
Second, apologies, but while Starbucks may have cornered the coffee shop market mindset by brute force and financial clout alone, not every coffee shop you step into is going to have a homogeneous, Disney-fied, Joan-Baez-and-the-houses-are-made-of-ticky-tacky, indistinguishable product, decor, and workforce intensively trained with pamphlets and videos to deal with demanding customers with overly-inflated senses of entitlement. Welcome to the coffee culture circa early-90s that gave birth to Starbucks. Variety is the spice of life, and one pull of espresso, is elementally different from the last.Understandably your expectations have been set by Starbucks and their McDonalds-isation of the process where you expect every other coffee shop to serve the same product the same way every time
Third, no por que-fi? oh no! Go forbid this independent chain not elect to take on the extra debt of installing a service that requires an expensive high-demand tier to serve the sheer volume of leeches and wifi campers who'll buy one itty-bitty cup of coffee and sit at a table for an eon or two while they try to "get work done" i.e surf facebook and tweet about how awful the coffeeshop they give their custom to five days a week is. Wifi is a privilege, not right, people! God forbid you get your noses pried away from your iDevice for 30 seconds and actually have a human interaction. And if it's that important to you, hey, this is 2013. Step outside. There's certain to be at least ten places within walking distance that have free and open wi-fi.
Fourth; They're independent, the menu changes all the time, costs go up so prices go up; they don't have the might of an unstoppable corporate juggernaut behind them negotiating bulk discounts en masse for their supplies They don't receive weekly promotion, visual, and pricing updates from their corporate overlord instructing them on every iota and facet of their store that needs to be updated, lest - godforbid - some helpless waif be too robbed of any independent thought to - gasp! - ask a question regarding her order, the availability of something, or how much a cookie or macaron costs, and then get all passive-aggressive notes dot com on the hapless business when she gets to the register or sits down or is even half a mile down the street and happens to glance at her receipt. Things slip through the cracks, some new pasty might be put in the case and maybe the price tag fell down, or they even forgot to put it in there in the first place! Like you never forgot to do something!
. Don't just be some sheep on the gangplank to the abattoir, speak up! Ask questions. Resigning yourself to silence, and you wind up dissatisfied with your ordered product, you have only yourself to blame. They can't read your mind here, Miss Cleo turned down their job offer..
Fifth; some in-search-of-a-cause whiny wannabe slacktivist complained that they saw a derogatory term against the Japanese people in the headlines of a vintage newspaper embedded in the tabletop. Oh dear - wait, what's that? It was common practice back then? But still, INDIGNATION! Did you write to Quentin Tarantino and object to the gratuitous usage of the N-word in his latest film "Django Unchained"? Quick, you better tell Warner Brothers their old Bugs Bunny WWII propaganda film "Bugs Nips the Nips" that it's grossly offensive when it's shown in a civil studies class!
People! Seriously, stop your' whining. You sound like spoiled children. Yes, Yelp is here to give you a forum to air your grievances, but if you could see past the end of your noses for two seconds and realize that it ISN'T ALL ABOUT YOU and your needs, perhaps you and your egos might one day be able to occupy the same space without crowding each other out. In the meantime, if you're dissatisfied when you enter a place of business, instead of running to Mommy, or in this case, Yelp, to tattle about the big mean bully, try first speaking with the manager or the owner. Very often they're willing to make things right. And before your problems get too big, speak up in the first place. Obviously somne things cannot be helped, like wifi.
And because I know someone will think it, no, I do not work for Thinking Cup. read more