Received a note that my package as at this location. I Stood in line for 15 min to pick up my package only to find out that I had to walk next door to pick up my package at the access point. I go next door and they told me the package is on the truck and won't be there till after 4pm. In all I wasted over 30 min plus drive time. Only redeeming quality was that the customer service at the access point was very nice and helpful in every way they could be. read more

Ive NEVER had a problem here. Im always in and out w/in 5-10 minutes. Whenever I have to return something, or send something out of state I come here. Most often I come in w/ a prepaid label and the box open. the guys here are always more than willing to fill the box w/ peanuts, if necessary, seal it, and label it for me. Like I said Im always in and out w/ in 5-10 minutes, thats how awesome the guys that work here are. If youre in a hurry and need to send something, I recommend coming here. read more

Extremely friendly and helpful people who work here. I waited for just a few minutes before being promptly helped with a smile. I like how they automatically add tracking. They also offer PO boxes, shipping supplies and other knick knacks at this location. Would highly recommend :-) read more

This is the worst UPS store I have ever been in. They are extremely unorganized and the front desk is a joke. My package said signed for and delivered and I came in with my shipping label and the representative would not even spend more than 30 seconds looking for my package. He had a bad attitude the whole time as well cause he had a small line. Get some better employees that actually care and aren't there just to collect a paycheck. read more

FedEx lied about me not being home for them to deliver a package that was supposed to be delivered to me two days ago which I've cleared my schedule for the last two days in order to receive this package which has food yeah they never rang the doorbell never knocked on the door never even stopped by I've been home all day the last two days my dogs have not even made a peep about a doorbell being rain or is the door being not done yet in the report that they sent they said that I was not here to receive the package and the attempt was tried so my food was never delivered when it was supposed to be delivered because they never showed up but yet seemed to be able to lie and say that I was not home! read more

I went to re-fax some documents to this location after faxing it at another UPS a week ago. The associate wanted to charge me $12 for the same amount of documents that I had faxed before for just $7.50. I informed him of that and he proceeded to tell me that I should go back to that location. That was unmerited and unprofessional. I was simply asking for an explanation and he basically threw me out of the store. Clearly, he hates his job and the business he works for. I wouldn't recommend anybody visiting here unless they want their day ruined by a miserable man. read more

I've been to this location multiple times and Michael by far exceeded my customer service expectations. He is an asset to the store and company. read more

The service attitude is very bad, and the guests are ignored. The work is very slow. It looks like you haven't waked up or eaten. 100% of the comments are bad. FUCK OFF read more

Avoid this location. Went in to get simple documents notarized. The Notary here had absolutely no idea what she was doing.

Michael is the best! He made my visit easy and fun, and the man can multitask!! These errands can typically be boring but he honestly made my day and I will be back! read more

Fast, quick, convenient! Great customer service, they let you print a pre paid shipping label there for free as long as it is UPS, will be back again soon to ship more shoes read more

Michael has been super-helpful, professional, efficient and pleasant every time I've gone here. I would have given this a lower ranking only because there's another guy who works there and is less-than-pleasant, but fortunately, I manage to find someone else to help me. I often need photocopying and other services for my small business and it's great to have a place like this in the neighborhood! read more

Every time I try to call it says call cannot be completed! They can't even keep their information accurate! Update: I had two packages delivered (I'll say Package A and Package B to make it easy). They gave me a slip to sign for Package B but gave me Package A!!! After a week I called and said I'm missing a package. They said there are no packages for me so I told them the tracking number which they replied with "You already signed for Package B". I said that is not possible because I never received it! After 3 months they finally called me and said I had a package sitting here for 3 months... I showed and and guess what??? It was package B!!!! thanks A-holes! Update 2: After using them for 3 years I am now transferring to a better store!!! The old man (don't know his name/not worth remembering) with one eye is unprofessional and rude! For the past 7 months we have been renewing on time/early and I go in every 2-4 weeks to pick up mail. EVERY time I go in he says I have NO MAIL... Finally I say "Are you sure there is no packages or mail for R***** or K******?" He said no, your Box is expired so we gave it to someone else?!?!?!?! FIRST OFF why would you not tell me months ago when i come in every other week?!?!? SECOND, he REFUSED to look up my account and said it is a waste of his time!!! THIRD!! He called me a rude young lady because I was NOT willing to come back another day.... I finally left after a half hour arguing with him and spent an hour drive wasted. Half way home, the IDOT called me and said "It looks like you renewed on ***** and are current on your bill. I'm not sure why we have been sending your mail/packages back" NO DUH MORON!! Long story short he has been charging us for a PO box for 3 years (including the past year) but for the past 6 months has been sending our mail back to the sender!!! He sold it to someone else while we were still paying for it which is ILLEGAL! We have been paying for a PO box that we have not been able to use!! Worst company ever! DO NOT USE THEM!! He apologized because he knew they F***ed up and offered a refund. ohhhh how nice..... NOT! I would have preferred my box back but Moron rented it to someone else! Might have a law suit on your hand UPS... Watch out... read more

Never a quick stop. However, this morning I stopped in to have some papers printed and the customer service was top notch. A man named Michael was behind the counter working both computers doing a great job assisting the steady flow of customers. In a hectic morning, it's so nice to have someone knowledgeable behind the counter. Thanks! read more

They offer package preparation and are open quite late. They are a satellite office and have pickups normally scheduled you can track your package all the way to delivery the rates are cheapest for ground service. read more

Avoid this location at all costs. These are franchises and I would not use this store. I do not live in this area but it is by my work so i went to drop off some mail. I went in and some guy with a bad eye said 'we don't take mail'. I said why not, other locations do, and he said, there is a box out there in the parking lot. SERIOUSLY?? What an idiot. Also, there were customer packages to be sent just sitting all around and when i first walked in there, there was no out out there by the counter. Anyone could just walk off with this stuff. Worst UPS Store I have ever been in. read more

I always have such great service at this store (2020). When I go to other UPS stores they always seem to find a reason they can't process my amazon returns. Now I don't even bother going to another one, even if I have to drive a little further I come here. A huge thank you to Christian at this store! He has helped me out quite a few times and it's always such a pleasant experience. He and Michal were there this last visit. They both were so welcoming and the made the process so easy. Thank you store 2020!!! read more

Went in on Friday needing to ship a car key overnight to my friend in Salt Lake City, UT. In the course of the conversation I told Michael (store agent that assisted me) that I would be leaving to drive to Salt Lake on Sunday night, but that my friend needed to have the key on Saturday to begin working on the car. Michael assured me that the key would be delivered by 9pm, but he could guarantee delivery by 10:30am for a couple of dollars more. I accepted the 10:30am delivery. The package was delivered on Monday at which point I pulled out my receipt to find that the expected delivery date read Monday 10:30am. I called the store this morning and was asked to call back to speak with a manager tomorrow. About 30 minutes ago I received a return call from Michael during which he lied about having showed me a chart with delivery options, and had told me that deliveries on Saturdays could not be guaranteed. He stated that he had already talked to the store owner who refused to refund the charge because the package has already been delivered. In short, I paid $43.48 to ship a package with a service called "NEXT DAY AIR", with repeated assurances of its timely delivery, and was lied to in store, and further upon follow up with the store. To send something 650 miles on Friday and have it delivered Monday I could have used the USPS and paid 49 cents. What can brown do for me? Eat brown. read more

While temporarily living in Tempe, I had to ship from this UPS store multiple times. Unfortunately, the service at this specific location was poor at best. On one visit a younger employee treated me like I had zero knowledge on shipping, and was rude. On my last and final visit today, I left feeling like I was overcharged ($9 for a cardboard box), and once again was treated poorly, especially for spending $100+. I would recommend avoiding this location, and taking your business elsewhere. I personally will not recommend to friends, or return. read more

Really odd store. I went in to ship stuff for work with a pre-paid shipping label but no envelope. Guy at counter said to grab an envelope from the side- not a ups envelope but a tan blank one like you'd get at Office Depot. Weird but okay. Then when I checked out they tried to charge me for the envelope. Very odd UPS store experience. Do not recommend. read more

The service at this store is remarkable. Michael has helped me twice with large packages and he has gone out of his way to help me find the best way to ship it! He is a Star! read more

Fastest Service in town, The guys that work there are so efficient. If you need to mail something in a hurry. Go to this UPS location. The best one I've found so far. read more

This is my first time I have ever had to write a review but the encounter I have had in here the past couple times coming into this store were very unprofessional. A couple days ago I went to drop off a package and was greeted with the most nonchalant "can I help you?" from behind the counter by a thin young gentleman who was sitting down eating food and had acted as if I had interrupted and inconvenienced him. This most current time I had come in and got in line and was next to be waited on and as one staff member was working assisting another customer in front of me I saw the same young guy who was sitting down behind the counter again too busy on his phone to notice me and help me with mailing off a package and was taking long enough that the other staff member ended up helping me. This is some of the worst customer service I have had recently. read more

Aryon took care of me quickly and intelligently. Great customer service! I was in and out in 5 minutes.

These guys are awesome...they are really speedy and always friendly. Prices are pretty good and I like that I can get tracking for my packages. I don't think I've ever had to wait in line here. read more

A very kind and helpful employee named Michael assisted me in sending a package of very fragile and sentimental items that belonged to my recently deceased mother from Tempe to the Boston area. He was detailed in his description of materials and packing methods that would be used in ensuring a safe journey for my precious, invaluable items. And he did this for me on a walk in basis on a Saturday afternoon. Explained all pricing and options and treated me with patience and respect. I always choose UPS over FedEx not just because they handle items with greater care, but they employ great people. Excellent service experience! Thank you! read more

I've been to this store numerous times in the 14 years I've lived in Tempe, and any time I've dealt with the owner, he has always had an A**hole attitude towards me, even though I've ALWAYS been respectful & professional towards him, if i HAVE to go there again, i would only deal with the staff, WHY, should i pay money to be spoken to in such a RUDE, condescending manner, BTW Mr. owner, please wear an eye patch over your left eye. read more

Service good but while i was shopping, the manager seem to make comments about the customer when they left. Wonder what he said about me. Perfessional?? read more

Showed up sans free return label for a textbook from Chegg despite the fact that I remember taking it with me. Opted to pay to ship. Awesome cashier said I was nuts and let me print my return label at the store. They could've easily taken my money. read more

Either, most of the previous posts are written by the owner or current employees that work there! This place has the worst customer service that I've come across in quite some time! These people are totally disgruntled and take it out on you, the customer! I rarely ever ship so it would be nice to come in and be able to ask some simple questions and not receive some EVIL stare from the one older gentleman that works there. He speaks to you like youre an idiot?. He thinks you're stupid because you don't know any of the possible shipping options and associated prices to ship something? I swear that I think I saw his HORNS pop out when I asked what was the cheapest possible option to ship!!! This man should be FIRED! Mr. Owner, you are losing customers because of the treatment that is received from your employees. Since my experience shipping through this location, I will gladly drive a greater distance to at least receive some friendly customer service. Please Clean house and get some people with customer service skills!!!!! read more

I like this store. I've only dealt with three people who work there and I haven't really had issues. The older gentleman who works there is certainly not pleasant and shouldn't be working with customers but I get that it's hard to fine talent. My issue is the notary service. Between getting married, opening accounts, buying a house etc I've had to get a number of things notarized and sometimes my husband needed to be there. He is a teacher and works during the week and I work every weekend. When you have to have notary done you're typically on a time crunch and this location doesn't or hasn't posted their notary hours. This hasn't been an issue until a few days ago. We rushed to the store and saw that the notary was there. It was 5:15pm. I asked to have a form notarized for my mortgage broker and the younger gentleman behind the counter said no. I pointed to the notary and said she's here, why can't you do it? He said she stops taking notary clients at 5 because she has to close up alone and it take forever. She didn't even look at us or seem like she felt it necessary to look up. He asked her and she just said no. He told us to go to the title loan place down the strip mall. We went there, it cost $2 and the girl was nice. She stated she gets a lot of UPS customers. We returned to UPS to send the form. The gentleman was apologetic but the whole thing was overly complicated. Seriously, post your hours for notary clearer. I guess most people take a day off for notary? read more

The owner of this UPS store is extremely rude and incompetent. My landlords have a box here were we are expected to drop our rent checks. The owner has put the rent check into the wrong box twice. Once, a good Samaritan returned the rent check to my landlords at their home, but the second time it was never recovered. When I visited the location to ask if he would double check, the owner was extremely rude to me, and went so far as to slam his hand on the counter and shout at me. Unprofessional, and untrustworthy. read more

I will always go out of my way to return to this location, because of the help I was given by the staff. The two gentleman working exceeded any friendliness I have experienced while taking care of business. Keep up the good work. Thanks read more

DO NOT GO HERE! I just lost out of 300$ because of the so called "owner" there (Terrence i think). He purposely shipped my personal belongings to the wrong address because I told him the prices were way to high (which they were). And when I went back to tell him what he did, he started to yell at me! Like I shipped my own belongings to someone else on purpose! He told me to literally "screw off I'm not doing anything for you, go and call customer service." I have never been so enraged in my life. Now all my belongings are with someone I don't know and I'll never get them back nor will I be reimbursed for them. I am defiantly calling corporate and I suggest to anyone who doesn't want their belongings mailed somewhere else on purpose because this guy doesn't know how to take rejection then GO SOMEWHERE ELSE! It is not worth it to go to this guy because you don't want to drive down the street to another one. read more