This UPS store has a wonderful, warm and ever so friendly and helpful supervisor, Puja. I highly recommend all of your Sonoma mailing and other postal needs to be done at this store. Thank you so very much for the excellent service! read more

Worst UPS I've ever been to. Waited 15 mins while the Indian woman was training some new girl ( new girl was super friendly and patient) while I WAITED. I don't have time to be standing around while you train her. She incorrectly inputted something for my transaction and in the middle of the Indian woman fixing it the new girl answered the phone. She figured out what had been done wrong and instead of just finishing with me she WAITED until she got off the phone so she could show her what she did wrong. This ups does not put customers first and wasted my time as I went to USPS anyways since I was so annoyed. Never again. read more

This UPS location is great, the staff are always so kind, accommodating & efficient, I never feel like im waiting. They remember me & my kids and are so helpful with all my returns & shipping needs. Thank you for being a trusted locally owned business in Sonoma! read more

Staff was very helpful. They are very energetic and always welcoming. I like to go thereI am very happy with there work

Great services, even when there's a line. Staff are very courteous and friendly. They always ask if I need anything else when I have completed my business. read more

"Sam" at the Sonoma UPS Store is a Wonderful notary and sales agent! She was efficient, knowledgeable, and very customer focused ! I would do all my business at this location due to her exemplary service! Dr. E. A. Kyser read more

I love going to this location of the UPS to ship my packages! The staff here is very pleasant and always welcoming! I would give more than 5 stars if possible! read more

Sam is probably one of the worst UPS workers I've ever come in contact with. Not only was she rude to me and telling me I couldn't ship my package the way I was shipping it, she was very short with me and made me uncomfortable to the point where I'm never going back to this UPS store. I told the manager and she didn't seem to care. Well, I guess that's how it is, but I will never be coming back here and you lost a frequent customer. One star, I would leave zero if I could. read more

The UPS Store - The ups store - Shipping Centers Near Me - Sonoma, California

The people at this location are A+. I was having difficulty getting the info I need from Macy's and they could not have been more helpful and polite. I especially appreciated them since I was texting a computer at Macy's. Thank you! read more

Quick, professional, friendly notary available. A boon when you've waited until the eleventh hour to update your advanced directive before surgery (who, me? surely not...). Right in the same parking lot as Lucky and Rite Aid, and not typically difficult to find a parking spot. Be prepared to wait a few minutes, depending on demand for notary services or how busy the store is - I don't personally think this is a big deal, but set your expectations, if it is for you. Price was well within reason. I would happily use their services again. read more

The UPS store in Sonoma is top-notch. With all the stress of moving, my trips (3!) to the UPS Store were a pleasure. I was treated with quick, courteous service and a good sense of humor. The staff there took great care in packing my clothes to ship to the east coast and all packages arrived in perfect condition! read more

I have never written a bad review in my life and if I could give 0 stars I would. NEVER NOTARIZE DOCUMENTS HERE. Sam made a HUGE mistake on a notary and they will not give me a refund. They blamed me for their mistake. They said they told me they offered to re-notarize it for me but that is a lie. I have never been treated so unprofessionally by Susie the owner. I understand mistakes are made but to not own up as a business and provide me my money back is crazy. Never ever coming here again. Disaster of running a company. read more

I made a notary appt at store 1743 for 12pm. When I arrived, I was told the notary only works Mon through Thu. She asked when I made my appt and I told her this morning. She said "well, we haven't even checked our email". I recommended they update their website with the correct hours and shut off the ability to make appointments when the notary is not there. She said she doesn't know how to do that. Terrible customer service and a complete waste of our time. There was no apology, just blank stares. Beware!! read more

These folks need to up their game when it comes to personal interactions with customers. Absolutely lethargic and unresponsive employees EVERY time I have visited this store. They just don't seem to care which to me is a reflection on ownership/management. Better bet to send UPS packages is to drop them off at their customer service center in Petaluma off of McDowell. read more

Great customer service and helped me ship while I was trying to entertain my 3 year old son. Super helpful and considerate staff!

I use this store frequently and the staff are always friendly, helpful, and patient. I don't understand the negative reviews dated recently except to say maybe some of the complaints have nothing to do with the staff at this store? I'm thinking of damaged and/or stolen items. Regardless, I highly recommend this store. The staff put up with a lot from nasty customers blaming them for things beyond their control. Despite this they still provide stellar service. Kudos to all of them! read more

Good thing is they are friendly, but DO NOT do your live scans here. They literally do not know how to do it. Go somewhere else. I went there on multiple different occasions where each time they gave me a different excuse as to why they could not help me do my resubmission. read more

A+++ for being consistently rude, overpriced and slow. Always 5-6 employees standing around looking important yet doing nothing. If we had any other UPS shipping options in Sonoma - I would never come here. The motto here should be "we know you don't have a choice so we don't have to care about customer service." read more

We were looking for a box to ship wine back on Alaska Airlines. The staff here helped us pack it up, added extra tape to ensure it was sturdy, and helped with labeling the box. Great service. read more

The employees here are so nice and friendly. They are so patient helping people with their shipping needs. Michele is the best ever !!!

They had some negative reviews posted. Having used them several times now, I'm at a loss as to why. I have found them to be friendly, responsive, competent and committed to customer service with a smile. I have no reservations about recommending them to our Sonoma community for the services that they provide. And, BTW, they are a quick and convenient drop off center for Amazon purchases to be returned. See Amazon for instructions on how to proceed. Cheers! read more

Do you BROWN? If you do this is your Sonoma Store fo sure. Sonoma's UPS store has helpful, occasionally sarcastic in an amusing way, staff ready to help. read more

My first and last time to this business was just now. I raced to get there to scan 2 pages and had 6 minutes to spare only to find them vacuuming and putting the cage around the desk area as if they were already closed. They said they put the computer away. I expressed that it was bad customer service to stop serving customers before they were actually closed. I was met with 3 blank stares. They really did not care at all. They said they couldn't work overtime but clearly they were not going to be able to lock up and walk out by 5:30pm closing so not sure why they shut down the computer and had cashed out of the register while they were still open. I asked whose policy this was, theirs or the manager? Again 3 blank stares "I don't know". "We always put the computer away if it's slow". So basically their store hours mean nothing. read more

Long lines in the afternoon but great service once inside. Best to show up prepared to ship with label attached.

Fabulous customer service on a tricky Amazon return involving 8 boxes. Great team effort by Leslie Lopez, Berenice Zuniga and Stephanie Vargas! It was closing time, crowded, and these 3 handled the chaos with ease! Give these associates a raise! read more

Had to get a paper notarized stoped in the ups store. Michelle was beyond pleasant and prompt. Ok so she knows all the words to the music playing over the speakers as she sing along. Very friendly atmosphere. Highly recommend this store so hard to find good customer service. But Michele showed me it still exists. read more

This is a go-to place for shipping. I had a gift to send out to the East Coast and I got quick, friendly help. It was very busy- and sufficiently staffed. One employee was helping a customer with a computer, another was helping with a wine shipment. I was able to ship my gift at a reasonable price- it was under $20. What a relief! The only drawback is the terrible parking lot. Maxwell Village is a busy place- they have a Starbucks, a swimming pool(?), a Lucky supermarket, a fancy modern Japanese restaurant with mini-golf(??),and a gourmet taco place(???) I drove VERY carefully. The place was packed at the lunch rush. Great UPS Store, meh location. read more

Can you give less than 1 star?? If so, I WOULD. Shipped a large box of stuff from this store. I brought it untaped and the girl at the front desk said she would tape it up for me...arrived and 75% of items inside WERE STOLEN. ALL OF THE BOWLS I HAD NICELY WRAPPED BROKEN. Several items STOLEN!!!!!! Do NOT go to this location. Now have to file claims for the multiple items I lost. Not to mention dropped the box off on Friday and box didn't ship till Monday---SOMETHING IS OFF HERE. read more

Max helped my daughter out today she had issues with the printer and jumped in to save the day. She was very impressed. Thank you max.

Great Service! Friendly staff, fast, made the process very easy, lady helping us was super nice and funny!!

Absolutely the worst customer service. Manager was useless. If a customer doesn't understand a policy, you should explain it. All the workers there were brainless and cold. Also very rude when asking us but nobody else to wait outside due to covid restrictions when others easily walked in. read more

UPS shipping location to be avoided and damaging to the UPS brand. Snarky unhelpful staff.

Sonoma is most fortunate to have the great staff at this UPS store. Two years into the pandemic, these front line workers are kind, professional and attentive while providing an essential service. Nice work! Thank you, thank you, thank you. read more

I am at the Sonoma UPS Store almost on a daily basis as I get my business and personal mail there. Michelle and all the ladies in the store are just the best! I always receive top notch service from them. Even during these crazy COVID times, they get everyone taken care of as quickly as possible. THANK YOU!! read more

I will never go here again. A front desk gal with black longer hair was incredibly rude. I come here often and will NOT return because of her major lack of kindness. read more

I usually have good experiences at the UPS stores. I have used many of them in several different states. Today I needed help sending some toys to my grandson who lives in Texas. They were toys that would not fit in a packed moving van. I was helped by Hannah. From the moment she walked up to help me she seemed angry and unfriendly. The screen popped up on the register saying I'm HANNH your friendly assistant! I though bologna. She was very unhelpful with suggestions on how to best send the packages. No option, just put your things here. I asked for options again. She said there were none. She missed one of the bags I had and when she put it on the scale it went from $30 to $60. I added a nerf gun and a game of battle ship. I had said okay then thought about it and said wait. I asked how could it go up that much. She said it's more weight and a larger box. One of the toys was a fluffy stuffed buffalo that would have squished down. She said "do you want to send it?" I said I guess no. She abruptly and rudely walked away seeming angry with me. To the owner: hope she is not family because as a customer servant she is awful. You've lost my business. read more

I use this store for both business & personal services - shipping, notarizing & copying. Everyone is friendly, knowledgeable and professional. Even when it's crowded, the service is exceptional. When one of my business packages was delayed beyond the promised delivery date, Michelle offered to submit a request for reimbursement from UPS and we received a full refund. I'm impressed with the can-do attitude. Plus they have amusing greeting cards and play super music. read more

Maria is so nice and helpful. She's helped me out with the copy machine, shipping, faxing and an easier way to print out a label when I'm doing an amazon return. So, I give Maria five stars but the other girl with the braids has an attitude. Also, wondering if the manager or owner know that she does most of the time easy work while I see Maria doing all the cleaning all the the time I go in. I go in when they are about to close or just passing by when they are already closed and that's when I see maria cleaning all the time and helping customers while the other girl is counting registers. Don't they take turns in the cleaning and counting I think that's fair to do. Anyway my go to is Maria. But my one star is to towards the other girl sorry. read more

I agree with other customers that the new owners of this store have made a difference. Also the employees are efficient and very friendly. One employee Lily that has helped me on more than one occasion I really like. read more

I came into here not too long ago to ship a package that I sold online. Now seeing that it was Sonoma I expected all smiles and great customer service. I was wrong. I walked in, and said politely, "I'd like to ship something." The customer service rep eyed me up and down suspiciously, walked away and handed me a slip without even one word. After I finished filling it out I called him over and he asked accusingly "what's in the box?!" This guy was rude, so I told him to look at the slip he had me fill out and he'll find out. i paid and went on my merry way. I wont be doing business here ever. And it's not all UPS stores, just this one. read more