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Riverside, CA

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The UPS Store

2.9 (81 reviews)
Open • 8:00 am - 4:00 pm
Updated 2 months ago

Services - The UPS Store

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12 years ago

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Ask the Community - The UPS Store

Does UPS do international shipping to the Philippines and what are the rates for a letter?

Over 100 for any international shipment also view the ups website to see what the regulations for that country would be. If you send out your letter and it's not on the approved items to send to that country, customs will hold on to your item and… 

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Review Highlights - The UPS Store

“The team at this location is great, they are super helpful and will get your questions answered.”

Mentioned in 3 reviews

Read more highlights

The UPS Store

The UPS Store

(87 reviews)

I just think that everyone should pack their patience . Someone drove through the front of that…read morestore and it was a very very dangerous situation for the people working there. They had to move over to Rite Aid in order to accommodate the customers. It has been a very tough for them and for all of us who use that location on a daily basis. Their staff is awesome and has done nothing but bend over backwards to make sure that everybody has what they need. Luckily, they move back into the original spot on Monday so everyone who wants to hate on it wasn't down in there when the lady crashed into the front door. Calm down

I've used this location before and have generally had positive experiences, which made today's…read moreinteraction even more disappointing. I came in to return an item after the manufacturer instructed me to ship it through UPS using their account. Before I could even pull up the return information on my phone, the associate immediately became dismissive and told me, "We don't do that. We aren't UPS." I tried explaining that I was simply following the manufacturer's instructions, but she repeated the same statement in an increasingly rude tone and offered no attempt to understand what I was trying to accomplish. When I asked where an actual UPS hub was located, instead of providing basic customer service, she told me to "Google it on your phone." There is a difference between not being able to help and not wanting to help. I understand if this location couldn't process my return. What I don't understand is the complete lack of professionalism, patience, or courtesy. Customer service isn't just about having the right answer--it's about how you communicate it. A simple explanation and a helpful suggestion would have taken 30 seconds. Instead, I was treated like an inconvenience from the moment I walked in. This location is usually friendly and helpful, which is why this interaction stood out so much. The associate I dealt with today could benefit from a refresher on basic customer service. Being knowledgeable is important. Being respectful is mandatory.

The UPS Store - shipping_centers - Updated October 2026

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