Everything goes well at this place. The moment you walk in you are greeted. The workers go out of their way to help you with anything you need. Katie The Owner has outstanding customer service and very professional along with her employees.. This is the only place I go. Thank you for always being there and helping me. read more

They offer more options with shipping options. They explain and give you great pricing options. Very friendly staff and knowledgeable.

Terrible, unethical business. Rented a box and they did not enter the info correctly. Renewal time came and they hadnt entered our email. So they put our packages off to the side and didnt give them to us. They did not leave a bill or notice in our box. We gave them all of the information again and then paid for rental. We had to come back again for the same packages that they didnt give to us when we came in earlier. We had been expecting a delivery and they werent there. There was a letter but no packages. They misplaced many pieces of mail and packages. The owner is a nasty woman. When we closed our account, my husband took the key back. He wasnt aware that they were supposed to refund the deposit. She had made a big deal that people dont return the keys. I would suggest not returning the key. read more

We've been using Aim Mail Center for almost 4 years now. We have to say that the owner and her employees really go above and beyond. We have had notary services, we do a bit of shipping and returns here. Also they take Amazon, Shein and Temu returns. Today I was told there was no charges for them taping the package and printing photo copier label. The other local place CHARGES for this. It sure does make sense to make this your one stop shop! read more

We have utilized AIM Mail Center in Corona, CA for years; for a former business and our personal mail. Katie and her staff provide excellent service, follow up and are very personable. I can't say enough for their service and knowing the mail business. read more

I have been their multiple times for their notary services. Have been able to get in & out quickly on most occasions. Only had to wait if they were helping other customers with mailing services. From what I could observe, they are very friendly and want to provide the best service for their customers. Katie and her staff know the best and most effective ways to send packages. read more

Came in for an Amazon return. What could be easier, right? One lady (middle aged, white) who works here is intrusive and unethical. Before even seeing my return and information, she said she was sure I did it wrong, like everyone. She took my phone, went into my Amazon app (already open), cancelled my return, redid it, emailed it to herself and printed the label. There was absolutely nothing wrong with my return and there was no reason to redo it. I bring in Amazon returns on at least a monthly basis. The whole time, she gave me this long explanation of why she 'needed' to do it. "I'm an expert whatever blah blah." It made zero sense why she 'needed' to do anything she'd one. I suspect somehow it benefits their store. 1. Don't take my phone from me. 2. Don't go into my Amazon app. 3. Don't cancel my return. 4. Don't email my return information (from MY phone) to yourself. 5. Who do you think you are? Found out my neighbor had the EXACT same thing happen with the SAME lady. Obviously, something is fishy for why she'd do this. Don't go to this location. There are multiple official UPS Stores within just a few miles. Go to any of them instead of this weird shop. Why would I give her my phone and let her do this, you ask? I was showing her the return on my Amazon app, when she (without even seeing it yet) told me, I did it wrong. She took my phone from me when I was holding it for her to read. I thought she was just going to look at it closer because maybe she had bad eyesight or whatever. No, in just a few seconds she did everything I described above and it was done. Never again. read more

This business is awesome! Kate went out of her way to save me time and money, what an amazing person. Thank you Kate.

I hate the world's best customer service I think I've ever had. I had 3 Amazon returns and she was so helpful in showing me important things to look for before purchasing so I can make a better purchase decision and not have to hassle with returns in the long run. But, if you need ANY type of postal or product return services, I'd highly recommend them. read more

Always helpful, professional, friendly. Been going here for years. No need to go elsewhere.

Great service. The owner is so patient and helpful, despite having multiple t returns/packages every time I go there. Highly recommend it!

Love that they always help me with my Amazon returns. If you don't do it correctly or you check the wrong box, Amazon actually charges you now. They will deduct it from your refund. I read another review where the customer actually was upset that they re-did their return for them so they would get their full refund back. I'm happy when people save me money. I've been a customer since 2011 and I've always been happy with the staff and the service!! Great place to have your mailbox too. I know all of my mail and packages will be there when I go to pick it up and I don't have to worry about mail or packages being stolen from my locked mailbox or from my front porch from all of the criminals running around. read more

STAFF IS HORRIBLE. I went in on a Monday to have 3 papers faxed to the IRS. As you can imagine making sure my papers get the to the IRS is very important. While I was there KATIE who owns this Franchise was trying to get the papers faxed but couldn't because the "line was busy" Since I was running late to work and after many attempts to fax my forms KATIE tells me, "You can just leave your forms here and I will make sure they get faxed." Now it's Thursday and not only are my papers not faxed but when I went there to pick them up the receipts she had left for me by her awful employee SUNDAY (ya that's her name) SUNDAY was nothing but a MONDAY. No one likes Monday's. I never received a call stating that my papers were never faxed and I also noticed on these receipts that the fax number was wrong when I had told KATIE the number multiple times!!! I'm sure if these papers were theirs they would've been faxed correctly. Please don't be dumb like me and trust this business with personal information like I did. read more

This is hands-down BEST mailing center in the region. My husband and I are long-time customers here, shipping/mailing , notarizing documents, and purchasing shipping supplies. The customer service is truly 5 -STAR here, and worth every penny. Katie is the best! She treats us like family and we are always given multiple options for the best value (shipping). We really appreciate this local business..... read more

Phenomenal customer service. Katie is an awesome owner. Support local small business.

If I could give 0 stars I would. I went into this establishment to find that the person working there was NOT wearing a mask and was serving another customer who was not wearing a mask.MY MASK PROTECTS YOU, YOUR MASK PROTECTS ME. I will not return to this business. read more

This is THE ABSOLUTE BEST mail center EVER!! I have been a customer here for at least the last 7 years and have NEVER had a problem. And Katie is Amazing...Love her!! read more

Went to visit this establishment during covid. No mask enforcement. I didn't end up going in because I had seen at least 3 customers going in and out without masks. read more

I've been coming here for years. I love Kathy! She's always been so helpful and knowledgeable. Also you can't beat her prices!

I sent my Husband in to drop off a package & first thing my Husband notices is the lady with long blond hair had NO MASK. She was just finishing up a call then proceeded to tell my Husband " some people are just idiots " ( I guess referring to her call ) really? How unprofessional...she was obviously annoyed. She was not friendly at all. Reading some of these reviews it sounds like this isn't the first time someone has received horrible customer service. Seems to me this lady doesn't care if her doors are closed & doesn't receive any business. In these times of uncertainty I wouldn't be so rude & obnoxious. Wear the mask! You're not only protecting yourself but your customers as well. So here's an update. I went in today ( what a shame, I only continue to go there because it's literally down the street from me & I mail packages frequently ) and again NO MASK. The woman was on a personal call, sees me walk in, continues to talk on phone ( she was angry about something) she doesn't even put the call on hold to help me, lol. Geez what is up with this place? read more

What a great place,so very kind, helpful, eager to help friendly will only come here for all my postal/ return needs.8 stars

We were just there, nobody else in the store standing 20ft from employee and we ask about shipping to Europe and she rudely and obviously annoyed we were there says without once looking at us "it is cheaper at post office " I'm like really? she ignores me and we walk out!! Normally we love the customer service here but this little girl was rude and should NOT be in any kind of customer service position read more

I walked in, with my mask, and first noticed the lady behind the counter was not wearing a mask. Not sure if she's the owner or an employee. After I walked in I received NO GREETING, hello, welcome, how are you, nothing. I walked up to the counter keeping 6ft away since she wasn't wearing a mask and said hello to her. Extremely disappointed because this mail office is closer to me than the post office, but I'd rather drive to the post office. read more

One (well two) words to the AIM Mail Center team . . . thank you! For always putting your customers first, for your shipment knowledge and for being a down home and friendly place to do business. I have always been given excellent, with my shipping options clearly explained and the most cost effective recommendations made. read more

I have used Aim Mail Center for about 5 years. The staff are always kind, patient, and efficient. Today I had several packages to mail. One package needed a return label printed from an email. I was having difficulty getting the label. Katie was very helpful and patient with me. I appreciate the services Katie and the staff provide read more

I'm new to the area and stumbled across this little gem. I actually live less than a mile from another mail center, but after repeatedly being treated less than what I would expect to be treated as a paying customer, it was fate that I found AIM Mail Center. Thank you for always treating me like a good customer and for being professional and courteous. I only support businesses who are kind and respectful to their customers so thank you for being one of those. read more

I've always had great service at the AIM Mail Center. I am currently sitting right outside as I am typing this waiting patiently for them to open at 9:00am. I have continuously had immaculate service every time I have needed help with my shipping and mail needs. Katie is incredibly helpful. She looks out for her customers and look for ways to help you save money. She suggests alternate ways or packaging to help you find the cheapest way to ship your items. Thank you Katie!! As most of you are probably aware, sending packages can add up fast and you can end up paying a buttload to ship items. I appreciate how helpful Katie and all of the staff are. And the service is quick! Even if the line is out the door the wait doesn't take very long. She gets you in and out and moves people through. AIM mail center isn't very big, however they have the essentials; boxes, envelopes, and cards. I've been a happy customer for years now. read more

Great customer service Efficient in and out Easy parking right out front. Finds the best and cheapest way to ship things....every time. read more

did not feel safe visiting this establishment. Employee was not wearing a mask. She walked around the store twice within 3 feet of me, I stood in line for 10 minutes. Customer safety should be number 1 priority, I will take my business elsewhere, read more

"Closed" after calling & verifying with a female employee they were open, drove 20 mins & door is locked w a closed sign! Closed more than open during business hrs. read more

I have been a customer at the Aim Mail Center for over 5 years. I rent a mailbox there (at a very reasonable price), and I stop by almost every day. In that time, I have been very pleased with the service I have received. Over the years, the owner Katie has had several assistants and they have all been friendly and helpful. I always feel safe knowing that important packages and letters will not be subject to mail theft because they will be held safely at Aim even when I am out of town. Katie has numerous safety features in place, which she is happy to explain to anyone. Katie and her assistants are almost like member of our family. I was in there one day when a lady told me that Katie had saved her elderly mother from being scammed out of several thousand dollars. Katie knows her long-time customers and looks out for them. A few recent Yelp reviewers have commented that Katie and her assistant do not wear masks. Personally, I find it to be a breath of fresh air (literally) when I do not have to wear a mask. I will put one on if there are several people ahead of me in line but I have no problem with Katie and her staff living their lives freely. They work so hard and fast that I cannot imagine that they would be nearly as efficient with their air supply being restricted. read more

Katie and staff are the best. So helpful and friendly. They are friendlier than the UPS store I used to go to. So I switched. Customer service is key. read more

Katie is the best employee, there has been multiple times where I created a bad label and she helped fixed my mistake, she also provided me with a box the correct size so i wouldn't make the same mistake again. I'm a regular here and she's always been so nice to me! read more

Just an FYI, They do NOT take Passport Photos, although it's advertised online & on their windows.

The girls here are extremely helpful. They even took time to email me a tracking number I misplaced for a package I mailed two weeks prior!

I go here every once in a while as I don't have a need for their services very often but I am always met with friendly and helpful employees. Even during the holidays when it's a madhouse, I get a smile and a thank you. It goes a long way. read more

Went in this morning and had a great experience! I had a stack of books I needed to mail and the woman who helped me was excellent. She helped me box, tape, and label them. $4 later, I was in and out in less than 10 minutes! Hassle free and I'm on with my day. Friendly and efficient place! read more

I have come to this business several times and the staff for the most part has always been friendly and helpful. Today I needed to send a package and showed up 10 minutes before the posted opening time of 9:00 am. This time is posted not only their webpage but front window. As I am preparing to leave now closer to 9;30 am, they are still not open, about 10-15 other customers have tried to enter the store. So a complete waste of my time today. Even tried to call the store to see if they had changed their hours, no answering machine and no outgoing message for customers. read more

I have been to this store several times, and every visit has been disappointing due to the rude service. Today, I also found that the sign on the window advertises services that they do not provide. Furthermore, they really don't care that their advertising is false. The window states that they make keys. However, when I asked to have a key made, the employee rudely informed me that they don't make keys. When I pointed to the window ad, she simply said "We don't make keys and never have." In addition to the false advertising, the employee has a "the world owes me a living" and "customers bother me" attitude that is typical of spoiled teenagers (though she's well out of the teenage years)...needs to take a course in Customer Relations 101. read more

Was in this location again this week and as usual, I received super friendly service. I have to travel from Mission Viejo to Corona quite often and I'll save my shipping just so I can visit this location! I'd like to mention the employee Shelby. She's simply awesome. Thanks for always treating me like a friend and not just a customer! Keep up the good work! You're an asset to the AIM company! read more