I LOVE this store. Yes it's more pricey. But they have what I need without waiting for Amazon. The best part is the Amazon returns, I've never had a long wait, they scan it in and you're good to go. I haven't gotten the balloons yet, but I'm beyond excited! No more waiting for someone at the dollar store or holding up the line and apologizing to everyone waiting, I can walk in here and get what I need and go. read more

Mireya is so rude. I went to return an item at staples and Mireya saw me and was like what are you here for? With a high tone. I told her I'm here for a return. And she seem but hurt that I was there. And then she didn't even look at me. Also according to her staples don't gave out receipts when you return an item. She need to fix her attitude read more

I come here a lot for shipping needs and amazon returns. For the most part I get great service and noone is ever rude to me. No matter what time it is I feel like it is always pretty busy, which is good for them. The other day I dropped a fedex envelope in the the drop box but when I got back to my office I realized I forgot to stick the label on it. I called staples and the first lady I spoke to was rude and unhelpful, she put me on hold then Lupe picked up. I told her my issue and she assured me that she would let the Fedex driver know and she would hold my envelope for me. I called later after 4 and she did find the envelope and held it for me. I went back to the store to stick the label on and put it back in the fedex box! It's very rare for employees to go out of there way to be helpful or show they care. Lupe did exactly that and I think she deserves a shout out. read more

This location has a Party City and another store combined within it. My only issue is there are no disabled carts to drive. My mom needed ink for her printer. She can hardly walk to the car because she's going through chemotherapy. Staples doesn't supply anything to help her do her shopping. She still has a business to run. That really sucked. Their prices are normal. Nothing to write home about. read more

Staples - Printing Services Near Me - Norco, California

Came here to ask questions about printing services and paper quality for the printers. Irene was very helpful and answered all our questions that we had and showed us the difference between the different quality in paper. Its hard to find great help now days. We will definitely be back to this location for all our office needs. read more

Staples - Outside - Printing Services Near Me - Norco, California

Awesome service, easy Amazon returns, and party city items too. This place had way more items than I would've thought! My Amazon return even came with some coupons also! Esteban was very friendly and sociable, great experience 4 Stars for selling Expired items at $14. Seeing this tells me the rest of their "clearance" is overpriced and not very good read more

Staples - Multiple 2023-2024 calendar for $13??? In 2026? Does staples know what year we are in lol - Printing Services Near Me - Norco, California

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I made an Amazon return and asked about recycling the Amazon envelopes. The associate that helped us was sweet and said we can put them in the recycling cart at the end. My mom had a few she wanted to recycle so I grabbed them and put them in the bin. I proceeded to take the label off of one and no one said anything like oh wait we don't take these....... Until we were walking out and the short woman with the straight black hair said we don't take these and grabbed them all dramatically and shoved them in the trash in front of me. I said I can take that but was told you recycle them and she replied to would tell her fellow employee. Needless to say this woman was RUDE as hell! I was not trying to dump my trash on her but trying to consciously recycle these envelopes. She didn't even give me a chance to take them back. Can't say I will be back to this location. read more

I went to Staples because I thought they did wireless printing there. I needed pay check stubs printed from my phone. I was told they didn't have wireless printing there. However, Ilene who is a worker in the copy station did everything she could to help me get them printed!!! I appreciated the help immensely! Excellent customer service! read more

The merchandise Supervisor, Charmaine, isn't honoring Staples Guaranteed Price match policy & is instructing her employees to follow suit. After showing her Walmart's & Staples.com price, she refused to honor the match saying the sku needs to be identical despite it being the exact same product. Skus are unique to each store & nowhere on Staple's Price Match Guarantee Committement does it say that the sku needs to match. I had to drive to Eastvale where they honored the Staples Guarantee without incident. Service like this is why this store has a dismal 2.9 rating on YELP. GM, Ben, get your store in order and retrain your staff on service. Teach them not to deviate from their own policy. read more

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I just wanted to say that I ordered and picked up my Dads Memorial "Poster Board" for his service. I went to Staples in the city Norco, I had the best customer service from Amber guiding me how to order online. Also sometimes there are discounts on the website so look out for a promo code which will make it a better deal to use at checkout online or at the store. I also spoke to Mari who called me to upload a better resolution so the picture comes out more clear. When I arrived there to pick it up, Nydia explained the poster board material and made sure it was mounted on the board and they put an extra gloss layer on the top to give it a good finish. She was so helpful going above and beyond. Here's how I made my picture a better resolution. If you have Photoshop program on your computer I went to the top menu "Image / Image Size / Resolution Type 300 / OK ; Then go back to top menu "Filter / sharpen or sharpen more". This will make your picture look clearer. If you don't have photoshop you can use an App. I used the app "Pixelcut" https://www.pixelcut.ai/t/upscaler. Once I uploaded my photo and chose the "Image upscaler" / x4", My image came out much clearer the photo and the words that I typed on the image was not pixelated anymore. Hope this helps and Thanks again to Staples in Norco for their great customer service. read more

Staples - My Dads Memorial Poster Board. - Printing Services Near Me - Norco, California

If Mierya doesn't like handling simple returns, maybe customer service isn't the right role for her. I was in line for an Amazon return and was just waiting for my app to finish loading. It loaded before another customer arrived, yet she still managed to help 3-4 people ahead of me before anyone came to assist. Another employee even admitted he wasn't sure how to process an Amazon return, but he still did great and finished quickly. Other customers even pointed out that I had been waiting, but she didn't seem to care. I've worked in customer service, even in a leadership role, and I never ignored a customer like that. Do better, or let someone else take the job who would be happy to help. read more

Highly recommend this location for your printing and finishing needs. Mari, Lupe, and Rudy are all exceptional at what they do! I am extremely satisfied with the jobs I sent/worked with them on. I had a few documents I needed to have packaged in a presentation-worthy format and they executed perfectly. The prices for these jobs were also very affordable. I will definitely be returning to this store for future printing/finishing needs. read more

Would not recommend their print service here. Poor customer service, long wait time, no people skills. I would look elsewhere for your needs. Would give 0 stars if I could. read more

It never fails, every time I go into the store there are no people to assist customers. I was there looking for someone to assist me and I had to wait until someone became available. All this is unsatisfactory! The manager tells me that they are shorthanded today, but they are shorthanded every time I go there. I wouldn't recommend anybody to go to the store piss poor service. read more

In terms of having supplies with last-minute items needed, and a staff that's willing to go through every aisle to find what you need for you. This is the place. read more

The associate at the register was quite rude when I tried to return an Amazon package. Instead of politely explaining that they don't accept bulky items and providing a reason, she simply said, "You can't return that here," in a very dismissive tone. A more courteous approach would have been appreciated. read more

Came to Staples for passport pictures. I had walked in and was serviced immediately, I might have chosen the right time to go which was around 1pm on a Saturday. The store was semi-busy so I was very pleased when I was told I could be serviced right away. The gal who assisted me was willing to take a couple more photos if I didn't like the first set but didn't need to because the camera they used was perfect! For 2 pictures, it was about $17 including tax. I waited about 10 minutes to have them developed and ready to go. Store was clean and staff were welcoming and friendly. I'm recommend this location if you're in need of passport pictures. read more

I love going here to drop off my Amazon packages! The employees are so friendly and nice. I'm glad they made the decision to take it away from the copy and print center and put it up front by the registers. It is quick and easy to drop it off, get a receipt, and you are on your way. read more

I went into this location to make a few copies. The machine scanned everything and when it came out it was totally wrong. I don't know what I did, but it wasn't the right thing. Then came Veronica, she goes by Vero, came in and saved the day. On her first attempt it was giving her problems. She worked some computer magic by resizing things so they printed properly. Cheers and applause goes out to this person for their amazing personality and dedication to customer service. Thank you again Vero. read more

Joshua do better! When a customer walks in and you're sweeping the floor, greet your customers when they walk in. Especially if they walk right by you. Also, when customers purchase copies and someone ask you if there is a sleeve you can provide so my copies don't bend, you don't tell customers to go down that aisle and maybe buy something! What! I just printed 30 copies and YOU don't know if there are bags you provide!!!! Do better! Don't just work like a robot provide the service you were hired to provide. AI is about to take over all these jobs so be grateful you have one and do it with some pride or go home! read more

I went in for an Amazon return today, Tuesday, January 6th. I didn't catch her name, but there was an elderly woman who was at the cashier who assisted me with my return. She was up front when I entered the store and walked toward the line and she continued to walk back-and-forth at the register area without even acknowledging that I was there. Once she decided to acknowledge me, all she said was " QR code" prompting me to show her the QR code for my return. I had a few returns and on one of them the package was open and she proceeded to scan it and throw it in the box. I informed her that that the package was open and she said that it all went in the same box anyway. I told her that I just wanted to make sure nothing fell out because that return had 4 items in it, to which she continued on scanning the rest of my items and completely ignored what I said. When I was done, I put my Amazon box in the recycle cart and she told me that if I wanted to leave it there that I needed to break down the box. I looked over at the cart to see that there were several other boxes that were not broken down, which I pointed out to her, and she proceeded to say that I could not leave it unless I broke it down. I understand that working at Staples is probably not a dream job per se, but to be so passive aggressive that a customer can visibly see how miserable you are is concerning. I don't often find myself leaving reviews because I like to give people the benefit of the doubt and I realize that everyone has their bad days, but the experience was just so offputting that I felt compelled to write about it. Hopefully management can provide some more quality assurance and customer service training, moving forward, at least to this employee. read more

Came here to run a few copier/printing service; and we got the BEST customer service from Arias --super efficient; really patient, friendly and polite. Even with 7 people waiting, she spoke to everyone nicely and paid attention to every single customer that came by. She is the perfect example of AWESOME CUSTOMER SERVICE read more

Why I WILL NOT do business again with Staples in Norco. No issue with pricing. No issue with products. Customer service is beyond non-existent! 45 minutes on the phone with no answers. 10 minutes giving all the information to an employee, then on hold. Another employee comes on the phone and it is a COMPLETE start over. Then 10 to 12 minutes later, the same thing happens (on a Friday night). I give up and try again on Saturday morning. Same thing happens. The second person was worthless and a REAL KAREN! It is just simpler to purchase from Amazon! Could not get a delivery status. Could not find out if they had what I needed was in stock! Bye Bye Staples! read more

Thank you Arias for the AMAZING Service!! Stressed out because I messed up on invites I had printed. Noticed my mistake last minute before sending. Arias saved the day and printed up new ones super fast just in time for me to send them. Thank you so much!! Give this girl a raise!!!!!! read more

I have been impressed with the staff at this location. When dropping off an Amazon Return a couple days ago Antoinette went above and beyond to help me. The QR Code I printed wasn't working and at the worst time my phone died to pull it up. While still helping the next customers Antoinette plugged my phone in to get it back up and running, and got me out the door within a few minutes. I couldn't help but write a positive review for this location, its staff, and on this trip specifically I had to thank Antoinette; thank you. read more

The store is well organized and stocked. The staff at the print center are very kind and patient. My only complaint is that they don't carry mont blanc anymore. Also, fyi; they have vellum paper here. Vellum predates papyrus. It's the stretched dried skin of a sheep. This is where me and the kids get our vellum for writing letters to grandma and grandpa on Sunday afternoons read more

Staples - Entrance from the parking lot - Printing Services Near Me - Norco, California

Service score is a negative, went to the store was told to wait 20 minutes for an express order. The order was was over $100 including the $32 express fee. Ended up waiting over an hour just to be told the "express process, is NOT express" The Print guy was very rude and distasteful. Left that store, and went to Chino Hills location, where the service was 5stars and my order was done with express with no long delays after being there last minute. read more

The manager was very rude she walked away from me saying "I'm not going to argue with you" when I simply wanted clarification on a return. Customer service is non existent here. read more

Mireya assisted me with my Amazon return and was quite rude and seemed to be annoyed that I was asking clarifying questions. Not everyone has good days all the time but if I spoke like that at my customer service job I'd probably get coached on it. read more

BUYERS BEWARE. THEY DO NOT DO RETURNS!! Dont even buy any electronics from staples. they refuse to do any returns when the product is faulty especially during covid. The manager there is not helpful. Was on the phone with customer service to help me with a return but i told them staples in the store wouldn't accept a return and she called them and she comes back on the phone saying "they said they won't do the return" like i know!!! that's what i told you!! I called another staples to see if they would help me and they said "why don't you sell the product online?" really?!? no one is going to buy an item i just paid for less than a week ago for the same price. target, best buy, or walmart would never give any of their customers this issue. read more

Very nice establishment. Everyone here is incredibly sweet & my needs were met. Thank you.

Went in to copy and fax some important paperwork when I felt lost, a young lady named Nydia was very courteous and helpful to me. She helped me and showed me how to copy and fax my paperwork and took the initiative and was very proactive. I hate doing paperwork and rarely have to copy or fax anything since I usually mostly use email but next time I need this service I will definitely be coming back here because the service was top notch. Thank you so much Nydia read more

I love that I can do Amazon returns here now. Dana in the printing area is so sweet! I look forward to her help in the future.

Worst staples I have ever been. Staples should pay the workers more because the workers are barely helping the customers. I went to buy a pen, and the workers were not helpful at all. When one of the workers brought the pen from the storage, the pen I was gonna buy had a big, brown stain on the package. How can you possibly show a customer a worst choice of package? I don't blame the workers, I blame Staples because I think the workers are not getting paid enough, so they ignore customer needs. read more

I went in here to really just look around after classes because I wanted to kill some time while waiting for my ride. I was followed around the store and I heard who I assumed to be the manager reporting what I was doing to somebody over his mic. I get stores being attentive to the possibility of anybody stealing but being practically stalked by the employees and my every move being announced pretty much right behind me is not a good look for a company and not at all welcoming. Very disappointed as this was my first time in ages looking around a staples, having loved going as a kid. Wouldn't recommend based on this experience alone. read more

Service wasn't helpful at all first they couldn't add gloss for some reason, didn't give me an answer why they couldn't. Then they changed my font and changed my design on my card saying that the font that I chose didn't work and they chose another one for me. She didn't even line anything up. Everything was misproportioned. I've been there twice. They're having me go back again to redesign it. Not worth it. Going to find another place.‍ read more

This review is for Arias! She is incredible! I cannot begin to sing her praises and how knowledgable and hardworking she is. She made it her personal responsibility to take on my very difficult print task. She did not waver and kept at it until it was literally perfect. She took my very important product her personal responsibility. Her efforts are very hard to find nowadays and I will be continuing to come here solely because of her efforts in going above and beyond. She also manages to handle the long lines and frustrated customers with ease. Please acknowledge Paula Arias in the way she deserves! read more

Excellent selection of quality Japanese engineered pens. The only reason I am not issuing 5 stars is because they really should be open later. read more

I just got back from Staples on Hamner st. This was the worst service ever. The employee in the printing department with Grey hair shaved sides and a pony tail. Was very rude to me. All I was trying to do was use my flash drive to upload my business card for purchasing and printing. I said im looking to purchase business cards I have a flash drive with my business card on it. employee : You have to order them online. Me: OK no problem but are they printed here? Employee :Yes but they have to be online. employee: this is not my department, me: can you ask the girl by the printers if this is here department. No she's new, she won't know.. employee: your drive is not working, me: is it blinking employee : grunting, Because of the rude service that I received I took my business elsewhere. read more

I want to thank Aris in the copy and print center. She is extremely knowledgeable and handles each customer like they are her priority , even when it gets busy. Thank you Staples for hiring such professional representatives!! read more