I've been coming to this location for many years and I can say that the staff members are genuinely kind and professional people. I haven't experienced anything negative, and even if I did, I have confidence that they would do everything within their ability to help me or any customer. One last takeaway: Customers should try to embrace kindness & patience when waiting for service because I've observed many customers being really rude to the staff when the wait time is out of their control. It takes time to handle each customer with quality service and it can be really hard on the employees when a customer is being out of line with their attitude. read more

We just relocated to Moval and have had many experience with UPS ... this branch has the most hardworking staff, professional demeanor , courteous and very fast. We could see how they multi task without having clients wait long. This is by far the best UPS branch I've been. Staff are dedicated to their job and customers. The first time I went there, I told my son the guy with mustache had a minty breath and was so fast multi tasking and was very patient because I was slow, lol. read more

The UPS Store - UPS Moval Frederick - Shipping Centers Near Me - Moreno Valley, California

My favorite spot for Amazon returns. Quick and friendly service. I'm in and out without hassle. Also a great alternative for shipping us postal service without the extremely long lines. Of course UPS shipping for those without access to creating your own shipments online. They will ask take your shipments if you prepare your own online for significant savings in time, packing and shipping costs. They provide receipts for all transactions with tracking info. read more

I've been going here for more than 5 years. All of a sudden they bring in a young guy. He scanned the bar code on my phone, took the items out scanned them individually received pictures and was determined for me to say those are the items verbally even though he had pictures that match the items. The tall guy that's been there comes over and agreed with him rather than let him know it was okay. The young finished with my packages and tried to make me take the empty bags with me when I told him I didn't want them. He then snatched the bags from the counter with an attitude like a spoiled brat. This type of response is going to get worse if the veterans working there don't train this guy properly If I have to deal with this type of customer service I'll go elsewhere. I do not recommend if the guy is going to continue in this manner! Then they wanted to say I was getting worked up. read more

Do the tasks right the first time. Just because it's a redline / underserved area doesn't give this establishment the right to give bad service. read more

Place wanted to charge 3.99 to use a little tape to close the box for my Amazon package.

New update in regard to Amazon returns. Amazon says they'll package your items free of charge for you but this UPS charges $1.50 for each item they have to tape up. Not sure how much they'll charge for boxing read more

Omar ,Daniel , Ramón son muy hermosas personas porque siempre ayudan al personal con un buen respeto ; me gusta ir ahí porque son tan amables y tienen un buen carisma. muy trabajadores. Los felicito read more

My fiancé and I mailed our iPhones into our provider through this store. They stole them, point blank. Our provider never received them and they were never shipped. Not to mention how absolutely rude the staff was. And when we came in there was a lady in her car behind the UPS truck being given a ton of packages and putting them in her trunk. Don't ever trust this place. read more

there was a line but the worker was efficient and friendly. I was happy with their service.

The best UPS store in town. Friendly and knowledgeable staffs and good customer service.

It's good because it's convenient.And they usually do everything for you.However, it's not good because parking is a frustrating event. And if you want them to print something out for you, they charge you 3.50. If you want them to tape something for you, they charge you a 1.99 which I find is highway, robbery. It's ridiculous. It's a service they should provide. I'm sure they're not doing it all the time. Because most people come in there with their packages done. But to pay $5.41 to ship back a package. Just because they need to tape the lid shut and print out. The label for me is ridiculous. Would have given them at least a five.But customer service sucks read more

Tried to charge a fee to tape up my Amazon return box? Amazon says it's free. Also I'm a regional manager and been to multiple UPS Locations. This is the only one that "tried" to do this to me. Super shady. I saw in a previous review that they got new management, which isn't an excuse to go against a policy you have with Amazon. Hopefully corporate sees these reviews and gets this resolved quickly. Or replace the new management. It's def not going to last also your making the store and company look bad, for charging over $1 for 1 tiny strip of tape. read more

Quick local service. Super friendly staff. No fuss for an Amazon return spot! Across from Del Taco in a strip mall but there is lots of room to park. read more

This UPS location is really frustrating! The parking situation is a nightmare and seriously needs improvement. Today, I had to park on the backside by the gas station because there's almost never any parking available. I didn't have much choice since I was running errands, but if I did, I would have gone to the other UPS across town. I really hope they consider relocating to a different suite within the same shopping center with better parking options. read more

The store is often closed with no reason why, and with no signage but you can see employees in the store. Once before the air was out so they were closed, then they were short staffed so they were closed but now they are just closed. This used to be my go to location but now it's just a waste of time and gas to attempt to visit this location and hope they are open. read more

Terrible store gave me a mistaken shipment # and lost a money order I sent out over 4m ago and have not helped me out what so ever called corporate and they can't help me because the tracking number provided does not pop up on their system because it doesn't start with the correct # I have physical copies of the receipt and mailing receipt they provide and photo copies of the the money order I sent out. This is ridiculous on UPS I will be taking them to small claims court read more

Dropped off package at this location, equipment inside the package went missing once it arrived to its destination. Questioned the employees about filing a claim they wouldn't help, plus they seemed a little nervous. I'd stay away from this ups store if you want your package to make it safely. read more

Very very slow just to return one item for Amazon it take me almost one hour people he are working very very slow read more

The UPS Store - Very slow - Shipping Centers Near Me - Moreno Valley, California

Today was very fast with great customer service. It's great to see a location take pride in there work.

I recommend avoiding this place at all costs. There's another UPS store on Iris that is far more efficient, with better customer service. The representative I dealt with today was extremely unprofessional. I'm not sure if it was his game to be laid back, but I would just rather not deal with that type of attitude. I had to purchase a box to return my items which threw me off, in which he proceeded to tell me to "chill". Excuse me sir? What did you just tell me to do? As he was packing my items, he cursed so much he even apologized for his foul mouth. I told him it was okay, and tried to laugh it off. While he was helping me, a woman came in to drop off a package. He yelled over me and kept asking her "what are you doing?" "What are you here for?". Can you not yell over me, potentially spreading your nasty germs all over me? Today was ridiculous. I wish I had taken down his name, either way the experience was so dreadful, I'd rather drive the further distance to avoid this place. It's clear that this place does not care about the impression they leave on their customers. read more

Came in for a quick Amazon return. They were a little busy but had two people at the registers. Then out of nowhere a worker comes up with a tablet and is able to scan my return and grab me a receipt. Literally I was in and out in two minutes even though it was a bit busy. I believe it was Berry who helped me and he was so nice. read more

someone from corporate needs to come check on this store. They guys here make their own schedules. Business hours are never what's posted. They tried charging me for packaging on an Amazon return when it strictly read that I could return the item to UPS with no packaging. They really need a revamping. read more

Worst store manners, wanted $1.50 to tape a box that was already closed. And said if I don't like, go ship it yourself. Obviously, it was a very bad day for him and a bad UPS store read more

Excellent service- went to send an important overnight letter- the clerk saw the price for this delivery and asked if I had AAA or AARP to give discount! Awesome. The discount was around 4.00 which now days, every penny counts!!! My recipient received the letter before the promised time. Establishment is clean and orderly, clerks respectful and friendly!! read more

Has anyone used https://uspstamp.com or other site to purchase cheaper stamps? Thanks read more

The UPS Store - Shipping Centers Near Me - Moreno Valley, California

George is ALWAYS rude and impatient when I go to this store. I will often drive out of the way to to other locations avoid this interaction with the always unprofessional George. read more

I went into this store to ship a package out of state. George was half way thru the process of helping me, when without saying anything he just walked away to help another customer. When he came back to me, I asked him why he stopped helping me, he acted like he didn't hear and refused to response. As I was paying, he pushed my hand aside as I was about to click the button to get a printed copy of the transaction, he clicked the button indicating I didn't want a copy. . He said he didn't think I wanted it. When finished I went to the older gentleman who I've seen here many times in the past, who appeared to be the manager. When I started to explain what occurred he said I'm not the manager, I'm the Notary, the manager isn't here. I asked the name of the manager and said he didn't know. The lack of customer service training is obvious! Needless to say, I will not go to this store again! read more

I'm writing to inform regarding a offensive experience of prejudiced while at this location on Jan 19th 2023 about 10:35am with one of your employee #1. His appalling choice of words lead to this regrettable experience as a regular patron, also his co-employee #2 refusal to disclose appropriate information of Management/Corporate upon request to lodge complaint, stating that both inquiry was 'PRIVATE', does not and will not disclose. At the estimated time listed above, I returned an item from Amazon, first time I experienced a location where an employee ask me to pre-packaged and pre-labeled an item ready to ship before UPS store can proceed, usually I would come in with the item(s) and a shipping label and UPS will take care the rest. Amazon instructions states "The UPS Store will pack, label and ship your return for free." Either way it isn't an issue, but personally this was new. Upon finishing up I asked the employee that was performing the transaction a very simple question "Is this a new policy?" he pointed to a laminated policy of some sort, not explaining what it is, he just repeatedly jabbed his finger at it then put it away, he also did same thing to a lady customer before me, I asked him "What is that?" his exact response was "You don't know how to read?" I told him to don't ask me questions like that and hes being disrespectful. Showing his unprofessional demeanor in front of about 10 people(s) together in the store at that time. We had some words back and forth, I walked out. The employee #1 at that time is described as: Having a beanie on, Puma sweater, trim beard(not shaving), gold bracelet, seems to be an shift lead. I decided ownership and corporate should be inform of this employee display of appalling unprofessional actions of prejudice to a customer, I returned to the store to request management and corporate contact information to lodge a complaint. Once in store the employee #2 turned employee to employee #1 communicated in Spanish, upon making contact with his co-employee #2, asked for Owner or Manager information so I could lodge a complaint, E#2 stated something to the effect of "UPS on Frederick", I restated to E#2 that (1) I'm requesting Management or Ownership name and contact information so I could lodge a complaint, (2) E#1 name, (3) corporate phone number. E#2 response was "It is private", will not disclose those three (3) requests. I let E#2 know that I will make sure corporate know about this and walked off. The employee at that time is described as: Having a shaved beard, spiky hair, slim. In hope that this grievance will reach ownership, I would like for ownership to have a discussion with E#1 about his unprofessional actions of prejudiced, I hope E#1 appalling words wont be regarded as an example to other employees that I had good experience with, also re-train E#2 about his refusal to disclose Management/Ownership/Corporate contact information to customer(s) upon request per policy of UPS Corporation as a whole. Upon speaking to corporate officer 'Lagayle' on Jan 19th 2023 with the complaint department, she stated that corporate information should be provided upon request, ownership/management information should also be available. read more

This location is sketch...first off they have one employee in here during peak hrs. With line damn near out the door. But that's not why there getting a one star rating. The employee there scanned my package. I didn't have tape. He tired throwing my package in back still open. When I asked him to put some tape on it. He said no I'm too busy. When I asked to do it myself. At first he said no until I pointed out a tape gun right in front of us. Why would you think I'll leave my package wide open. With a complete stranger to tape it up. Then have an attitude about it. read more

Every time I come here the staff is super nice. Today I went in and this girl was working there. I didn't get her name but it started with the letter D. She was super kind fast and very friendly. Making my Amazon returns a breeze. read more

I have had several negative experiences at this UPS location, the most recent negative experience was with the individual who claimed to be the store manager, Omar. Not only the manager but the employees working here display poor etiquette and protocol, and are unprofessional in their interactions with customers. This is not the type of behavior that reflects the mission or vision of UPS. If the franchise holder is aware of this, they should take appropriate action to rectify the situation. There are numerous negative reviews that reflect this. read more

I've been here several times to return packages and to ship packages. Each time, I've been greeted with a smile. The staff is helpful and patient, and the transactions are always quick. read more

hi I am a boxholder for over 10 years I have never had a problem at this location until the new employee which is a girl believe her name is, Elizabeth came in the situation. She's very rude to all of us box holders. She has no manners she fights and argues with box holders. She has no management skills. She needs to go before a lot of of the box holders close their box. I have already contacted corporate, and I've already talked to one of the owners. A true manager would not argue with any customer or box holders in front of other customers she would handle it more professional than she does. read more

I have walked into this store many times and the service here is great. The manager is young but has definitely been trained well. I don't know her name but she is a young lady. Very friendly and has great customer service. The notary there is also very nice! Waiting for me after hours when I called since I was running late. read more

I've had a mailbox for approximately 3 years at this location. They had a steep learning curve when they changed ownership. I think they are doing a great job considering all the personnel turnover. I commend their commitment to customer service in these Uncertain times. Keep up the good work. Box 138 read more

So this was my first time using this location. Jeremy was awesome. This location has just been remodeled and is very nice. They have two computers for customers if you are in need to use them. Not sure what the policy is but they are nice and new. Jeremy was fast and efficient and really friendly. If you're in need of a UPS store check this location out. read more

The UPS Store - Shipping Centers Near Me - Moreno Valley, California

The worst customer service ever... I went into the mail center to make a few copies of a paper and when I finished the line was still long. I asked the customer service person if she could ask the young lady in the back who was on the computer if she could help get the line down and to my surprise Maddie who was in the back said NO. Everyone in the line was surprised.... The customer service person who was assisting the line was very nice and doing her best to assist the line but if Maddie would have assisted, we would not have waited so long in line during a global pandemic. I should add Maddie had her mask under her chin and not on her face.... I will not be returning to this location and encourage you to think twice if you decide to visit this location. read more

I have made 3 attempts to get live scan finger prints here 3 times for employment and licensing. 3 times each has been rejected due to an error on my Job Title. This is the 4th time trying to get this accomplished. In addition to spending 75 each time now my job is in jeopardy! I don't know what these people are doing wrong but I will not be going here again. Secondly, if I want to go to a sauna I will go to a gym or sit in my car with the windows up. Each time I go here the a/c is broken and I am drenched in sweat each time I leave. read more

Extremely rude customer service and make rules as they go. They always have long lines and work with no sense of urgency.