My Amazon return label was smudged so the counter person requested a more legible copy. Rather than print me a new one (on a piece of paper), they wanted to charge me $2.95. So much for service. They were not busy so it wasn't as if I was asking for an extraordinary favor. read more

Today (3/1/2020) we had a really good experience. The bearded gentleman opening the store made sure to be really great and helped me with 7 amazon orders. I was pretty organized and ready for the process, but he was so kind and helpful even when I got flustered with a couple return labels. Anyway, I'm very pregnant and was nervous about returning that many items and he was so helpful and made the whole process simple! read more

Was a little dismayed by all the scary reviews so I wanted to chime in. I dropped off two prepaid packages around 9am on a Saturday morning and both employees working the desk were quite courteous and pleasant. There was another customer buying a bag of packing peanuts, explaining her project to the employee, and the employee was explaining the best way to package the items and even offered to help her put the whole thing together. The customer declined because her items were at home, but the employee was more than ready to help. Ordinarily, this interaction wouldn't merit a review, but given all the one-stars, I wanted to tip the scales a bit :) read more

I've been using this location for multiple years to drop packages off. Typically I prepay and don't have many lengthy interactions with staff. That changed today while I was in the store for 10 minutes and received the most egregious customer service I've ever experienced. I've never been treated with as much disrespect and unprovoked derision as I was by the owner of this franchise. I came in to pay for a shipment I had left for packing the previous day. I asked a staff member a question about the website and a man in a plain t-shirt (no ups decals) jumped in aggressively. I asked him if he worked at the store and he patronizingly responded "I'M THE OWNER OF THIS STORE!" as if there were any way to know that or any wrong in not knowing it. He continued to aggressively talk down to me in a condescending and demeaning tone as he rolled closer and closer in his chair, substituting knowledgeable answers with combative ones to end the conversation. Will not be returning and encourage others to use a different franchise as well. Unfortunate. read more

I have been here several times recently for both shipping and notary services. Each time I have been in I have had pretty poor customer service from Lana. She is rude to customers, and not just me. She refused twice to be a witness along with notary service. A witness signature is a service they charge $7 for (along with $10/signature for the notary), but I guess she is allowed to refuse to do her job. Rachel, the notary, was nice however. On my most recent visit I dropped off a pre-labeled package and Lana refused to give me a receipt, saying, "We don't give receipts anymore." Ummm, what? I went out to my car and thought about how uncomfortable I was dropping off an expensive package without getting a receipt. I went back in to ask again and a different staff member said, "Just give her a receipt." They gave me one with the wrong tracking number. I will not be using this store anymore and will be giving my money to someplace more professional. read more

There's no surprise this place is 2 1/2 stars! surely it'll change to a well deserved 1 star! Personally owned with a very rude owner and employees! If possible please find yourself a different location to handle your packages or you'll definitely encounter the most rude and unprofessional people you'll ever talk to over the phone or ever meet!!! read more

Such a bummer that I rent my books through amazon and they chose to ship through UPS. This location is awful. The blonde lady who works here is rude and not help. She goes out of her way to make customers feel like crap and her condescending attitude is awful. She is just a mean person. Every semester I deal with her and it's so unpleasant. The reviews online are endlessly about her so I'm really not sure how she is still employed. The reviews speak for themselves. It's worth driving a little farther to not be subjected to her negative attitude. read more

I'm in here multiple times a week. The staff is always friendly - ALWAYS- and super efficient. When you have a locally owned small business that is run so well, it's a pleasure to give them your business. I love these folks! read more

Just called to ask if they had a notary available for documents I need to send through UPS that needs to be notarized. In the middle of me asking a question the person hung up on me. Will never be going to this store location. Called a different location and they answered my question with no issues. read more

Does not wear masks during pandemic. Dismissed my concern when I voiced my concern about not following CDC guidelines.

This place is amazing! The employees are fantastic and I am really impressed with the level of service we receive for the price. They always go above and beyond for us. Thank you!!!! read more

This store is horrible, keeping me waiting charging me extra for amazon shipping. The girls were very rude and not helpful. They the proceeded to to help other customers while I was waiting for over a half hour. Didn't help me at all very dissatisfied. They said Robert is the manager and will be getting me a call... We'll see about that read more

Previously have been solid on print work. Store hours 8a-6p. Have been waiting 29 minutes to pick up graduation certificates and store not open for their posted hours...lame! read more

The UPS Store - Shipping Centers Near Me - Phoenix, Arizona

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It says they have a notary on site. I have been in 4-5 times during business hours where there is NOT a notary there. This morning I called 3 times to see if there was a notary there. No answer each of the times. I decided to drive down and check. There was not a single customer in the store. The gentleman working had his back to me checking his phone. I had to say excuse me 3 times before he turned around annoyed. I asked if he was a notary or if there was a notary here. "No." So it lists on the website that you have a notary. You don't. You have not a customer in the store but can't pick up your phone. When a customer does walk in the store, you can't bother to help them. They've also lost multiple Amazon drop off packages to boot! read more

Great service from the employees. Easy parking outside, attentive clerks and helpful with making copies. This place has everything you would need for shipping, returns to Amazon and documentation...including notary services. read more

This same guy is always smoking a cigarette right outside the door every single time I come here. I've never actually seen him working before. It reeks of cigarette smoke and you to breath it in every time you go here. I also have not had one pleasant encounter with any employee here. Everyone is rude and doesn't want to help. read more

This store is located next to AJs. I have used this place on a couple of occasions where UPS was required. Each time I have found the employees to be very friendly and polite and got me in and out quickly. The store is a little too cluttered but other than that, it definitely fulfills its purpose. read more

Visiting Phoenix went shopping and found myself looking for a ups store on a Sunday ... well this is the one open on Sunday's! Great service and now I'm getting all my stuff ship home for a good price and no airline fees read more

My husband and I have both gone to this store several times, as it is so close to our home. And 99% of the time, our interaction with the staff has been unpleasant. They are not helpful, not friendly and just overall rude. On several occasions, they haven't even acknowledged me standing at the counter. We have decided that rewarding them with our business is only supporting their total lack of customer service. We have started traveling a but further for these services. read more

the blonde lady who works here needs to smile more and not seem so intimidating but otherwise she is very sweet along with every other staff member here at this location and very ontop of helping any and all customers very quickly from what i have seen thanks you guys i love my mail box read more

Ok, this store SUCKS! Worst customer service I have ever experienced in my life. The guy running the store was so negative, rude and had very poor customer service skills. I get that he had to follow rules, but the way that he handled my situation was ridiculous. One call to the privately owned UPS store nearby and my issue was fixed. Save yourself the trouble and use the privately owned stores, they are the best! read more

RUDE, RUDE AND MORE RUDE in the store and on the phone. Regardless if you agree with wearing a mask under the current situation or not, regardless if you agree with social distancy or not, there is not a reason to be rude by the manager, ROBERT, in yelling at you that we are just too busy of a store to deal with masks and social distancy. I indicated you can't please everyone, each individual should take responsiblity for themselves, however it would be responsible of a business to show some action of strongly recommended protocols by local and national government or at least that you care about people's well-being. I then said too busy to at least put a piece of tape on the floor to show 6 feet apart...and he continued to yell and said if I didn't like it to take my business elsewhere. Many other franchised UPS stores around town would welcome your business and did over the last several days...even tape on the floor to assist with social distancy. By the way ROBERT, the United States Postal Service is busy too...and they provide tape on the floor...grocery stores are busy too...and they provide tape on the floor. I suggest you get busy and put tape on the floor too or at least change your attitude and be kind (notice other reviews of this store not being so kind). read more

I frequent this UPS location often and I love the staff here. They're always so helpful and streamlined in their processes. Also, thanks for wearing your face masks/coverings and providing hand sanitizer at checkout. I appreciate all of your hard work at store 2640 before the pandemic, during, and beyond! read more

Went in there a couple of times, recently dropped off ups pre paid return for Amazon, today for the first time they wanted a buck to tape the top and put pre paid label on the top if the box. They must be hurting for business they just lost mine. read more

I dread having to come to this location! Rude employees, dirty location and just a horrible experience all together.

Extremely unfriendly and combative customer service. It's like walking in and immediately being a bother. Suggest pickkanother location, if possible. read more

I apologize for the missive in advance but I'm in disbelief. I dropped of my package on Saturday 9/21/19 which I assume this could be verified by the several cameras point at you when you walk in. And to my surprise the package had not yet been scanned into the system when I called and spoke to ROBERT, the store manager on 9/25/2019 and I found out this information because my sale was canceled to my customer due to shipping tracking information not being uploaded. During the call ROBERT was only concerned with dismissing me claiming that I was the one with the issue not their store. I continued to explain to him that I was not showing it scanned either on the tracking and he said they don't have to scan it until they deliver it which is 100% false and I am not sure why they didn't scan it when I handed it to them like they normally do. Irate and expecting to go in the store in person to figure this out the following day I get an email the tracking updated it was sent out. So from 9/21-9/26 following the call with Robert where he stated I was wrong. Mind you the shipping was 2 day shipping and should have been delivered no later than on 9/26 and was just being scanned as received. I presume following my call what ever unethical handling of my package took place to cover his own tracks he then mailed it out and rather than tell me the truth. I called in to the store today to find out who was in charge at this location and to find out where my package was and the entire time ROBERT is laughing at me telling me to call corporate they would tell me the same thing. Worst custom service I have ever had from someone who claimed to represent the business as a leader. At this time I still have no idea where my package was from 9/21-9/26 and have lost money from a cancelled sale because the customers tracking information was not populated timely and was talked to like a child and told I needed to be educated on UPS daily operations. This was my first visit to this location and my last and quite honestly I have no choice but continue to do businesses with UPS however I will make it know what took place at this location. I just got off the phone with the 1800 number who apologized over and over and confirmed that the store had not scanned my package for days after I handed it to an associate. I understand things happen. But I don't understand the reason ROBERT had such an issue helping me each time I spoke with him this last week. To me I expect the truth when doing business. I expect respect with the people we do business with and respect is accountability. I expect nothing less than ROBERT to acknowledgement of his rude behavior towards me and the stores mishandling my package and a store manager who made an escalating situation worse by lying. read more

Wow...the owner/manager of this UPS store location really needs to rethink who he puts at the front counter. After standing at the front counter for a couple of minutes while 3 employees towards the back of the store ignored me (and yes, they saw me...they were all standing there chatting)...the young man - dark hair, beard, baseball cap - finally came to the counter and was so unfriendly & just rude. No "hello", no "how can I help you", no nothing...he just walked up to the counter and looked at me...kind of. He didn't even ask how I wanted to ship my packages...he just plugged them in and barked at me that it was $xx. I had to ask for a receipt for the package that was already prepaid after he tossed me a receipt for the others. All of this through constant yawning & eye rolling...he must've had a rough night. With UPS stores every couple of miles in Central Phoenix, there's no way I would ever go back to this location. read more

Insane line (9 people and out the door - customers are leaving to go elsewhere) with one person helping customers with transactions that are taking 5-10 minutes each. Asked to have the other employee help checkout and was told "she's faxing, we're short staffed today". This is unacceptable. At this rate I'll be here 45 minutes to an hour and a half to just have my boxes scanned and grab a quick receipt. Must be a better way, perhaps have one person help those with quick drops and the other help those with transactions that take longer. Poorly managed workflow for sure. read more

Great UPS Store. Location is easy any direction you come from. More than enough parking. Lines aren't bad and customer service is great. For reference, i have a post box here and come multiple times a week. No problems these past 2 months and I don't foresee any in the future. read more

This UPS Store is where I go for all our business shipping and printing needs. They are not just helpful but less expensive. For example, I'm saving over 50% by using their printing services for our business greeting cards and I don't have to pay additional shipping and handling fees like I do with other services. Best yet, they turned this printing project around form me in less than 2 days. I highly recommend this store for exceptional customer service and high-quality print jobs. read more

Wonderful service! In a very stressful time for a lot of people (covid 19) they even let me know they would call and let me know once my fax successfully went thru. I will 100% be back. Thanks for the greaT service. read more

They are faxing unemployment papers free of charge all you have to do is leave it there with them and they will text you later when it goes through. I dropped mine off about 3 PM and received a text about 6 PM from Robert who said it went through and sent me a picture of proof. Great customer service experience read more

Poor customer service for the owner! I received a notification from FedEx notifying me of my delivery to my PO Box. I checked my PO Box and no package. I asked the owner about a package for my box # he said, "show me notification, you must be confused." Showed him FedEx notification and indeed one of his employees signed for package. He said, "well I can't help you because my (employee name) is not here." Please give me your number and I will call you if I find package. I asked, "can you call him?" He said, "I don't have his number." So I left. He did not call to provide any update. I called before he closed for the day and he answered and I inquired about my missing package. He said, "it's lost." "I will have to talk to (employee name) on Monday." Not once was he empathetic or courteous. I'm in disbelief because this is the owner I'm taking about. read more

I went in the store on Jan 28th to ship a framed print and piece of cement home decor. To have it packed and shipped to Massachussettes was $103. I had very clear instructions to ship the item from the UPS store, using USPS. I had given the clerk my cell phone to copy the address from which she did and everything should have been fine. Exactly one month later I go to ship just a framed print (same size as the first one). This time I was being charge $118? I asked why this one was costing more than the original shipment which was heavier. I explained what I had shipped previously when the man suddenly remembered that THE PRINT AND CEMENT ITEM I HAD SENT A MONTH AGO WERE STILL THERE! I was told that the address was undeliverable via UPS. We checked the address verified it was correct. I was told they had tried calling me once. They tried calling a number that I never gave them. A number I never heard of, I don't even know where the area code they had is located! After verifying the information he said he would have it resent the following day. I asked about a refund and was told "Well I'll have to check, but technically we are still shipping it." He then walks off. I stand there waiting and he comes back a few minutes later asking if I needed something else. Yeah! How about a time frame? Is he going to call me, should I call him? This was a big refund I was asking for not a couple bucks I could just forget about. He told me to call him later that week. I called three times and went into the store once and he wasn't there any of the times and no one working there would help me. I finally went in yesterday and he was there. I was third in line and by the time I got to the front there were two more people behind me. He said I would need his "undevoted" attention and so he needed to help the other people really quickly since he was the only one there. Well he proceeded to help them as well as the other 5 people that walked in after them while I sat and waited. After waiting for nearly 20 minutes he gave me his "undevoted" attention which consisted of taking 30 seconds to give me a tracking number from something I had previously shipped and then another 30 seconds to tell me that he had checked about the refund and was told no because the information was correct and the address is deliverable. OF COURSE THE ADDRESS WAS CORRECT! And since the address was correct and deliverable, how is it NOT their fault that it was still not delivered a month later? How is it not their fault that they had the wrong number for me? How is it not their fault that they never tried to deliver it to the store I shipped it from which is a block away! Ron said he would file an appeal and for me to come back on Friday. But he won't let me talk to anyone else. This is ridiculous read more

I have had to mail things out a few times from this store. But, i really never want to again. They are never very pleasant and don't seem happy about anything. Plus UPS seems to always smash every package i send or receive. They are in the same parking lot as AJ's and a few other bussiness. I really do not know how they stay in Bussiness. Someone likes them, but it is not me. read more

Take the time to put tape on your box before dropping off! I don't keep packing tape at home because I don't ship much. When I do, it's usually through USPS. Because the post office will tape up your box for you without a second thought, I thought it would be the same with UPS. Nope! It was going well. The worker (without so much as a word) walked over and got the roll of tape and proceeded to place one strip over the top of the box to seal it. So far so good, right? Well, I smiled and thanked him and asked if that was all, feeling rather satisfied about the ease of the process when he finally spoke and said, "That will just be $1 for the tape." I gave him a look of disbelief, but ultimately decided that saying anything to him about how ridiculous that price is would serve no purpose, so I swiped my card and left. So here's my thing, I don't necessarily wish that I still had my dollar instead of them. I have other dollars. My issue is the middle finger I got from the company. That small strip of tape plus the 5 seconds of the worker's time could not have cost more than $0.05 max. It's pretty rotten of them to charge a whole dollar for it. Well, lesson learned. I will try to ship with FedEx or USPS if I can. If not, I will use my own strip of tape. -Aaron read more

The service in this store is terrible! When they could not find my package the person behind the counter told me "It is not my problem". I understand they are a franchise and are not responsible for packages per se. However, instead of being rude, disrespectful and down right rude, the young women could have told me politely they don't have the package and that I could can call UPS and put a trace on it. Which is what I ended up doing once I called UPS. I don't think a little politeness and civility is too much to ask for especially in a customer service business such as this one. read more

First off, as another reviewer mentioned this business has moved and is no longer located near AJ's, but is just West of Central now. I mail a lot of packages, and I was particularly pleased to find that there was a UPS store located conveniently along my morning commute. However after several months of dealing with this store I won't be coming back. The store is supposed to open at 8am, but without fail the morning employee has never shown up before 8:10am on any morning I've been there. It's not uncommon for a decent sized group to gather outside the front doors waiting. When he does arrive he generally looks like slept in his clothes and smells very strongly of BO. The prices for any packing supplies are also extremely high here. In any case, I will be going to a store that's much less conveniently located but far more professional from now on. read more

This store literally printed out a shipping return label for me and put it on someone else's box! I was returning a sweater to Diesel Clothing Co. and I received an email from Diesel that they were returning my package as it was not their merchandise. I go to the store with literal physical evidence - my label on someone else's box and the man with the beard working there claimed he has never made a mistake in 28 years and essentially accused me of lying. The store absolutely refused to take responsibility for this error when there is no other way this could have happened as I left both the package and label at the store to be sent back. The store had every excuse why it was certainly not their fault. Maybe a different customer pushed my box out of the way, maybe someone at the distribution center randomly changed labels for some reason, etc. Are you kidding me? it blows my mind that I can physically present my box with the incorrect label and still have the store claim they did not do it. I am now unable to get a refund for my returned item ($226.16). read more