Marissa was great! I didn't realize UPS doesn't provide taping of boxes anymore and she was super sweet and let me use the remainder tape of another roll that someone left behind. I was pretty frantic and really appreciated her kindness! read more

So I asked if they have printing service for my shipping label then owner pointed me to the computer told me they don't have wireless. I ended up paying $4.59 printing a black and white page of shipping label cuz they charge a ridiculous 10 mins "computer time" plus $1 for one page of print. I would never visit this ups again what a scam be ware ! read more

I probably come here too often, a tip off that I order too much stuff and know Amazon and my UPS driver on a first name basis :-) I do a ton of returns and this is my local drop off UPS location. Everyone here has always been super friendly and helpful. My husband has also used this location to ship stuff for his business and has had positive experiences. Until recently, the owner, Shashi retired, and he was awesome to talk with in my mother tongue, Gujarati, such a treat, despite that he'd lecture me on that I should pray :-) Yesterday, I had a lovely interaction with an employee, Marissa, who was incredibly warm and talkative, very sweet girl . . . I actually look forward to seeing her again :-) read more

This little hole in a wall UPS store is great. Great service and knowledgeable. This is my go to shop for packaging, mail and sending packages out. There is sometime a wait and that's the only problem. read more

Went there for notary service. The woman (owner?) on duty was quite abrupt bordering impolite. I have been here before to send a package and the man who helped me was very helpful. This time her attitude was like I was bothering her. Afterwards I asked if she had any adhesive tape to seal the envelop and she told me to go to FedEx. read more

Terrible customer service. Don't go this store. The guy is too talkative and rude with no professional.

My 6 year old grandson wrote a beautiful letter to my wife and I. I took it to UPS store to have it laminated in order to preserve it. Unfortunately USP ruined the letter because they dont have a clue what they are doing. Worst service ever. Avoid at all costs. read more

We have tried three times to get a document notarized. Each time, the notary had "stepped out". We're going somewhere else.

I've been happy with other UPS Stores but this one was horrible. I was quite disappointed with how they shipped my package. I will never use them again. They used much bigger boxes than were necessary which increased the cost of shipping to $570 from what it should have been (well under $300). The box they used was flimsy and arrived with several big holes and was falling apart (I took lots of pictures). For a company that is supposed to be specialized in packaging and shipping they did a horrible job with this. The contents were not secured well and were free to move around in the box. Very poor packing job. read more

I got an email after my first review of this store explaining that my very rare experience was due to unusual circumstances and an invitation back to prove so. I've gone back since and had a solid experience. The employees are perfectly nice and the service is efficient. I'm glad I went back and I'm glad they proved me wrong. read more

I went in to get a document notarized. The person was very professional. We were in and out within 5 minutes. He charged us $10 which I belive is the going rate. At least that was the price in other notary locations nearby. read more

The man that helped me today was nothing short of amazing!! I told him I had just come from another store that didn't help me and I had no clue what I was doing!! Typically I send everything via the post office. But I was advised to use a different company for the fact it was a "large check". So I go to a store down the street and no help. I was told to fill out the form. But when I came to this store the gentlemen gave me what I needed to fill out and told me the different options for getting this check to its specific place. Great customer service! I'm not from the milbrae area but if I need anything shipped again I will be sure to stop in if I am close by. Thanks for the great help!! read more

They don't know how to greet customer. They don't say anything even when I said 'hi" or "thank you". I went to there 8/22 afternoon and saw 2 workers. Both of them didn't speak anything to me. read more

Horrible service. Very rude and unhelpful. Instead of help answering questions, the lady kept ignoring me and asked another customer if she can help them. Just plain rude. Exactly why I would never use UPS again. read more

I was counting on coming in to get something notarized. I even left work early and rearranged meetings. Unfortunately, they decided to close half an hour early. What a waste of time! read more

Went here today and yesterday and the employee ( man with red hair) has a terrible attitude and the personality of a slug! I will not go here again and will spread the word! It's nothing personal, I'm pretty easy if treated right but this guy needs a job as a bridge toll taker or giving out parking tickets! Needs to be retrained! Very little to no people skills! Going to Burlingame or San Bruno for now on! read more

The gentleman that used to be there to do notaries was so nice. Today, we encountered a VERY rude and incompetent female notary worker. Also, she spelled my name incorrectly on the notarized document!!! She is the same lady in the picture on someone else's NEGATIVE yelp review. This is unexceptable! Her name is Ingrid Carbajal. I will be reporting her so that the UPS main office knows how this lady is treating customers at the Millbrae UPS store. read more

Wanted to make some copies (~80 pages). Library copiers were $0.15/page so I went to Kinko's. Copies were only $0.10/page but there were no empty copiers and it looked like it might be a wait. So I left Kinko's and came to The UPS Store just one block over. They had two nice copiers and no line, and they were also only $0.10/page. The people behind the counter were nice and friendly, and there was a reasonably steady stream of customers who would come in to drop off packages. When I was done, I simply told the guy behind the counter how many copies I had made, and he took me at my word. Overall it was exactly what I was looking for, and I now know where to go if/when I need to make more copies. read more

Didn't charge me for tape for a box like most places do, and the gentleman there was super nice and helpful.

The staff at this UPS Store has been the best so far. They are always very helpful and they take care of their customers. There were many occasions that they even helped us carry boxes to our car! read more

Friendly and efficient service. The girl behind the counter was alone and she was pretty fast taking care of customers. Always made sure to greet every customer that walked in the door even though she had a line and was busy. read more

I went to have some fingerprint cards done. There was no waiting and the person that did it is fantastic! He made it super easy to do, quick, and made sure all my forms were complete. He has incredible customer service skills. I was so happy I will send everyone there for their UPS needs! read more

Got notary services here. It was fast and cheap. Probably just need to friendlier guys! :)

This place is very convenient since I have a lot of business in the area, I've gotten some basic things done here. One employee (man) is helpful and seems competent with the basic items I needed. However on 1 occasion I received service from a woman who had no idea what she was doing, was on her phone and seemed annoyed that she had to work and attend to customers. The other guy had to basically do the whole transaction for her (entering addresses and printing a mailing label), and she was snippy to him when he was walking her through each step ("no I don't know that. No I don't know that. No, not that. ") and she seemed pissed that he was trying to help her too. He wound up doing almost everything. This was subpar customer service (not being new and learning new things, but the presentation to the public this business is making through this employee's attitude), but I didn't care that time since it finally got done. I was also willing to give her the benefit of the doubt that she was having a bad day or maybe there was some beef between the two. None of these people appeared to be the owner. However, I'm compelled now to write this review for what happened today to my husband with the same employee as this appears to be a pattern of unhelpfulness/incompetence. My husband this morning specifically took time off work to get passport photos, i recommended this place because on previous visits they said they did them. When he got there, my husband was told by the same female employee "sorry I always let him (another employee) do it because I am short and the picture always comes out crooked. He'll be here in like 15 minutes." (my husband went somewhere else since he got a weird vibe off her and the distinct feeling that she didn't want to do any work rather than it being a real excuse. At the other place, a short, tiny man took perfectly good pictures for him.) Being short is not a professional reason to not provide passport picture services. If an employee is in training and does not know how to use the camera yet, they should say so. This is understandable. The employee not wanting to take them because she's too short is not understandable and it just seems like she wants to push the work on her coworkers while wasting customer and employer time. I don't need super friendly staff, just people who are doing their jobs and not being lazy and making me watch the whole spectacle of them being lazy and lying to us about being short so they can't help. These experiences are enough to deter us from returning since life's too short to encounter this employee again when there are choices out there. It's too bad, this place could be a very useful stop. read more

Agree with all the other reviews. The older lady with glasses really needs to re-evaluate her customer service. Rude, terse, unprofessional. Every. Single. Time. Can't even blame it on a bad day. Tsk tsk read more

This is one time when it is worth acknowledging exceptional customer service. This was at the UPS Store in Millbrae, California; specifically an employee named Jessica who was outstanding. I worked with Jessica over a period of 4 months working to gather all the information required to submit and settle a claim for an item damaged in shipment. It was Jessica's persistence and thoroughness to walk through the necessary steps that made the outcome a positive one. Jessica's follow-up and courteousness are qualities sometimes missing from companies these days. UPS prides itself on their customer service, and Jessica leads by example. Thank you so much for all your hard work. I hope the powers that be appreciate you as much as I do! read more

The old lady giving bad attitude and not even help out costumer, if the boss can see this please let her know what is the SERVICE means, and she doesn't deserved the salary, begging fix it asap please read more

Horrible service, made even more unpleasant being refused a piece of tape to seal an envelop.

The UPS really messed up my delivery. It was scheduled for Fri 4:30 - 8:30 PM. I got home at 3, UPS already came. I called and was guaranteed it would be here Mon by 8:30 PM. No delivery. I called again was again reassured by Tues. I stayed home again all day, I called and spoke to a couple people before speaking to a Supervisor at my request. I was told it was at the UPS office in Millbrae. I had stayed home for almost 3 days waiting for this package. She said she would call UPS and have them call me within 1 hour. I told her if not today, send it back, I cannot stay home for the 4th day, I have things to do, its the week before Christmas. I received no delivery, my package is going back. This is absolutely horrible service on UPS. read more

I became a customer here when I took a mailbox back in 2009. The owner (Sashi) was helpful as I was out of town at that time and helped me open the mailbox with minimal delays. Even though I no longer use the mailbox services (I do not need a mailbox anymore), I go there for occasional shipments and to drop off my Amazon returns. Always received first class service. Overall, a very satisfied customer due to excellent and courteous customer service. read more

I have been here multiple times mostly because it's the only place in Millbrae that I know that offers both notary and live scan and it's like two blocks from my house. The first time I went for a document to be notarized. The young man was nice and helped me promptly. However after leaving the store I noticed he forgot to stamp the notary seal. I just went back and he stamped it, no big deal - he probably just forgot because he was too busy trying to make small talk with me. I went back again a few weeks later to get a live scan done for my pharmacist application. The same young man helped me. Now I explained that everything had to be perfect because California state board of pharmacy is very specific about having the correct information. Once again his small talk was a little unnecessary because I had to recheck his work and he omitted my middle name AND inputted my birthday wrong. He had to go back after he had already press submit and edit the information. I also have to mention that I did put down my security number because it is MANDATORY for submission for my application. So I paid the hefty $80 and left and mailed in my application. About 6 weeks later I get a letter from the board of pharmacy saying that my ssn was submitted incorrectly. Now this made me furious because I would need a new live scan in order to sit for the boards. I brought back my receipt and copy of my previous live scan back to the ups store and a new form. The guy recognized me and asked why I needed another one and I just simply stated that the last one didn't match and was invalid. He then got all defensive and told me to show him the letter from CA board of pharmacy stating that my live scan either had the incorrect ssn or was omitted. Then who I believe was his supervisor then tried to tell me that asking for Ssn was optional and not required which I thought was an absurd defense because on my form it says it is mandatory and I did specifically request that my ssn be inputted last time. Then he proceeded to rudely ask me "well who is going to pay for this new one?". Now I didn't mind paying for a new live scan because I understand it's hard to specifically track down where it all went wrong in the first place. But I did not appreciate his attitude about it. I told him that I would pay for it and then he stopped getting all defensive. It was very poor customer service - they were rude, ignorant and disrespectful. It wasn't until I offered that I would pay that his attitude changed. I feel like I should not have paid for the processing fee (the FBI and doj fee I understand and totally cool with repaying). The supervisor then redid my scan. I also needed to photocopy a copy of my ss card and passport which the younger fellow helped me. He then had the audacity to try and charge me 10cents for the copy. Which the supervisor immediately said it was no charge SINCE I ALREADY PAID ANOTHER $80. Dear ups store. Not only am I giving you a bad review on yelp - I am filling out a customer service survey so that your big bosses know how you handle your business. So overall to my fellow Millbrae residents - if you need important shit done like notary and live scan, don't go here. read more

IF I CAN GIVE A -1000 STAR I WOULD. I just file a complaint with the customer service to let them know how horrible this place is. I should have read the reviews here before I did my live scan at this unprofessional place because the same problem seems to occur here all the time. I had a live scan done here TWICE for my license and they manage to mess up TWICE!!! And the worst part of this whole thing is not that I still don't have my license 5 months after my application or how I wasted a lot of money on a live scan that I end up doing again somewhere else. It's the fact that although they messed up my live scan they were so to rude to me. And the manager didn't even apologize or try to help me after I explained to him about the situation. He never replied my calls so I had to go to the store myself several times just to get a hold of him. Don't be fooled by the "sincere apologies" this man leave on yelp, the only thing he is concerned about is who is going to pay when things go wrong. read more

This is the second time I sent a package to my mother in law and paid extra for 2nd day delivery. They told me it would've delivered by Friday but still hasn't delivered yet. This happened before and now I won't use ups delivery anymore. They th argue extra cost but will deliver standard delivery where it takes a week. Very frustrated and ruined Mother's Day gift for her who is grieving the lost of her dog. read more

marissa she is the best. so helpful friendly . but the other one (ingrid) she should not to be there.. and thank you marissa again.

We have used serveral UPS and Postal Annex locations over the years as we move around. This particular UPS store goes above and beyond the normal postal service for their customers. The owner and staff always provide excellent service and really go out of their way for all your shipping needs (even when they are very busy during the holidays). They even assisted us on occasion with arranging for freight shipping for pallet items. read more

Ok, I'll be honest. I'm in this store every other week for the past four years but I've only purchased on thing/service. :) I drop off boxes that are pre-labeled for shipping every other week. I don't think he makes money on it so I'm always happy to see how nice, pleasant and welcoming he is. Maybe he is making a little cut. Regardless, great guy owns this one, they all really do bend over backwards to help you out. And I used his notary service once. It's hidden so you'll have to look for it amongst the Chinese restaurants and asian grocery stores .... :) read more

This place is as good as it gets. Efficient, friendly, quick, pleasant, and Millbrae's all too rare free parking right out front!

rude. sent me out. he said wont help me to mail the apple product. apple rep. told me we can go to any UPS store to drop off the repair product. read more

I want to give it a zero star if I can. Sent my package and certified mail from here, got lost and they would NOT help at all!!! Worst ever! read more

I love this place! We have used two other UPS stores over the years because I like what UPS has to offer but the service in those other two locations was awful! I have a box here for my business because we have a virtual company with everyone working remotely but needed a physical address. Shashi is great and always is helpful. I was in yesterday to ship a laptop to another employee out of state and it was a very pleasant experience. We have used them for shipping and big copy projects as well as for the mailbox and always felt they did a great job. They are an essential part of our business and I suggest you check them out because they are the best in the area!! read more