Jay and his staff at UPS Store 3590 at 70 S Val Vista Dr A3, Gilbert, AZ 85296 have consistently provided top-notch service, showcasing both professionalism and a genuine commitment to customer satisfaction. His attention to detail ensures that all packages, no matter how big or small, are handled with utmost care. What particularly stands out about Jay and his staff is his ability to make customers feel at ease, even during the busiest hours. Their patience, combined with their expansive knowledge of shipping options and services, makes the process smooth and effortless. They are also great at offering solutions for any shipping conundrums or answering any queries with a positive attitude. Furthermore, Jay and his staff possess an uncanny knack for remembering regular customers, adding a personal touch to each interaction. In an era where customer service often feels transactional, Jay reminds us of the importance of a human connection. I'd highly recommend visiting The UPS Store 3590. Ther commitment to excellence elevates the entire store experience, ensuring that customers leave satisfied and confident in their shipping choices. read more

I have come to this UPS store, since it opened yrs ago. One of the employees has taken my daughters cell phone numbers , from the paper work. To think he has our address! One daughter mailed a package in Dec 2012, received a phone text, on how he thought she was beautiful, ask is this you ____. I wanted to talk to you, I mailed your package for you.... then this June 2013 my youngest mailed a package , got a text , saying the same creepy stuff! They told me what he looked like, we have the texts saved. It took 3 day to get hold of the owner, He has not called me back! I know who this man is by the description! Waiting to hear from the owner! UPS store in Gilbert, AZ Valvista & Elliot Rd. Just heard from the owner, Chuck, he said, The employee, got the numbers from a friend, the text says you do not know me, He said, thats what people do , to meet others, NOT! He stole information! Owner said, we talked, he will not do again! I just talked to a police officer, he said, call head quarters .Go above him! Mesa Police officer, said, that is wrong, its harassment. read more

Bryan & Natalie are top notch! They take their time to ensure labeling is correct and packages are secure. Of course there's going to be a wait at times, because of what I just said. Instead of complaining about the time it takes, go to UPS.com & set up your information so all you have to give is your phone number when you get in the store so you can speed through. Some of you who are complaining about inane topics show how incompetent you are. This store is fantastic and will always be my choice of who to use. read more

I went to deliver some mail and the cashier Tara was rude, lack of customer service. I asked some questions about delivery times and prices and is obvious she was annoying about me. If she works with customers she shouldn't have a bad attitude and being disrespectful. She needs to learn to answer and explain the customers about their products. I hope Jay is in the store the next time. If there is a next time. This lady needs to change her attitude and I will find a new store the next time. read more

Great store! Sometimes the notary isn't there but they are always super friendly and helpfull and they will do their best to get you in and out quick. It was super busy and the took my drop off ahead of other people because it only took a second. Other times they have helped with copies and faxing, and always did so with a smile. I think Natalie is a new manager, she's always in a great mood and super helpfull. I'll be returning soon and often. Five stars! read more

I have used the UPS in Gilbert for several years. The crew are very helpful and they remember me. I'm an older woman and I appreciate the help I get and the patience they have to get items shipped. They provide so many extras. I like the use of the printer and they have kept my shipping addresses to my family making it so much easier. They also provide shipping boxes of all sizes. Overall I appreciate the help and I promise you will to. read more

I use this store often and Natalie, Michael, Paige, and the rest always go out of thier way to make sure I leave with a smile. They are happy to help me carry packages out to the car without being asked, they will always do their best to get me in and out a.s.a.p, and I notice most people I see in the store feel the same as I do. Love this store and wouldn't go anywhere else! read more

Today I had the best experience shipping something at this UPS store! All three employees went out of their way to help me. And Sam finished my purchase while I asked another employee for a referral on an entirely different product. He wrote down the name and address of where he purchased his! Was just like a small town store that every community needs! read more

Awesome service! I went in to return a bunch of textbooks at the end of the semester and was greeted immediately. The staff there (Ryan specifically) anticipated my needs, got out all of the bags I needed and even went through the trouble of helping me cut out the shipping labels I had been given by Amazon. I was in and out almost instantly. read more

My go-to store for all of my business needs. The staff is always friendly and efficient. The Manager Jay, is awesome, and they always go out of their way to make sure my needs are met. I have a mailbox here and do my printing and shipping here, and have never had a negative experience. Highly recommend this awesome UPS store! read more

TOP NOTCH customer service!!! Said helped me out and was very friendly and knowledgeable on answering all my questions and took care of getting my packages out smoothly .All the employees were very kind and I will definitly be using this UPS store as my #1 shipping and mail supply store.. has my 2 thumbs up... Thank You read more

I want to tell you how great our customers are. Today, Margaret D came in to have three complex documents notarized and witnessed. Margaret could not thank the staff enough, she returned with Starbucks beverages for the three staff that assisted. A big shout out to Margaret for being a world class customer! - Debbie read more

Came in to return ship an item. My phone is shattered and the lovely associate Samantha was able to get it to work after a little difficulty was a very pleasing experience and she was very helpful on getting everything taken care of for me. Just found my new UPS location.!!! read more

I have used this UPS store for all my business and non-profit marketing needs and they always know how to make my concept and ideas better. Suki there knows his stuff and he always helps me with my business cards, flyers, news announcements, and posters. read more

I always have a good experience when I visit my local UPS outlet. They are very friendly and professional. They adhere to the current Covid 19 requirements for business's . They have reasonable rates and a lot of shipping products available. read more

when shipping packages or returning amazon packages I absolutely love the service I get from the staff at this location. the staff has gone above and beyond packing (Tetris) expensive car parts and gifts for others. Thank you Staff!!! read more

I've been going to this location for years and they have always been amazing! I see some new faces recently but they are just as awesome as the old faces! Stop in and see them, I'm sure you'll love them as much as I always have! read more

Great service went in need some printing done and they helped me with every thing I did not know they did design so they are helping me with my business cards it's easy and fast service read more

The new owners are by the best we needed last min project and they got it done quickly the service is better and now they actually have items u need when u go in read more